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Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively.

Management includes planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal or target. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Management is also an academic discipline, a social science whose objective is to study social organization.

Etymology

The English verb "manage" comes from the Italian maneggiare (to handle, especially tools or a horse), which derives from the two Latin words manus (hand) and agere (to act).

The French word for housekeeping, ménagerie, derived from ménager ("to keep house"; compare ménage for "household"), also encompasses taking care of domestic animals. Ménagerie is the French translation of Xenophon's famous book Oeconomicus[1] (‹See Tfd›Greek: Οἰκονομικός) on household matters and husbandry.

The French word mesnagement (or ménagement) influenced the semantic development of the English word management in the 17th and 18th centuries.[2]

Definitions

Views on the definition and scope of management include:

  • According to Henri Fayol, "to manage is to forecast and to plan, to organise, to command, to co-ordinate and to control."[3]
  • Fredmund Malik defines it as "the transformation of resources into utility."
  • Management included as one of the factors of production - along with machines, materials and money
  • Ghislain Deslandes defines it as “a vulnerable force, under pressure to achieve results and endowed with the triple power of constraint, imitation and imagination, operating on subjective, interpersonal, institutional and environmental levels”.[4]
  • Peter Drucker (1909–2005) saw the basic task of a management as twofold: marketing and innovation. Nevertheless, innovation is also linked to marketing (product innovation is a central strategic marketing issue). Peter Drucker identifies marketing as a key essence for business success, but management and marketing are generally understood[by whom?] as two different branches of business administration knowledge.
  • Andreas Kaplan specifically defines European Management as a cross-cultural, societal management approach based on interdisciplinary principles.[5]

Theoretical scope

Management involves identifying the mission, objective, procedures, rules and manipulation[6] of the human capital of an enterprise to contribute to the success of the enterprise.[citation needed] This implies effective communication: an enterprise environment (as opposed to a physical or mechanical mechanism) implies human motivation and implies some sort of successful progress or system outcome.[citation needed] As such, management is not the manipulation of a mechanism (machine or automated program), not the herding of animals, and can occur either in a legal or in an illegal enterprise or environment. Management does not need to be seen from enterprise point of view alone, because management is an essential function to improve one's life and relationships.[citation needed] Management is therefore everywhere[citation needed] and it has a wider range of application.[clarification needed] Based on this, management must have humans, communication, and a positive enterprise endeavor.[citation needed] Plans, measurements, motivational psychological tools, goals, and economic measures (profit, etc.) may or may not be necessary components for there to be management. At first, one views management functionally, such as measuring quantity, adjusting plans, meeting goals.[citation needed] This applies even in situations where planning does not take place. From this perspective, Henri Fayol (1841–1925)[7][page needed] considers management to consist of six functions:

  1. forecasting
  2. planning
  3. organizing
  4. commanding
  5. coordinating
  6. controlling

(Henri Fayol was one of the most influential contributors to modern concepts of management.[citation needed])

In another way of thinking, Mary Parker Follett (1868–1933), allegedly defined management as "the art of getting things done through people".[8] She described management as philosophy.[9][need quotation to verify]

Critics[which?], however, find this definition useful but far too narrow. The phrase "management is what managers do" occurs widely,[10] suggesting the difficulty of defining management without circularity, the shifting nature of definitions[citation needed] and the connection of managerial practices with the existence of a managerial cadre or of a class.

One habit of thought regards management as equivalent to "business administration" and thus excludes management in places outside commerce, as for example in charities and in the public sector. More broadly, every organization must "manage" its work, people, processes, technology, etc. to maximize effectiveness.[citation needed] Nonetheless, many people refer to university departments that teach management as "business schools". Some such institutions (such as the Harvard Business School) use that name, while others (such as the Yale School of Management) employ the broader term "management".

English-speakers may also use the term "management" or "the management" as a collective word describing the managers of an organization, for example of a corporation.[11] Historically this use of the term often contrasted with the term "labor" - referring to those being managed.[12]

But in the present era[when?] the concept of management is identified[by whom?] in the wide areas[which?] and its frontiers have been pushed to a broader range.[citation needed] Apart from profitable organizations even non-profitable organizations (NGOs) apply management concepts. The concept and its uses are not constrained[by whom?]. Management on the whole is the process of planning, organizing, staffing, leading and controlling.

Nature of work

In profitable organizations, management's primary function is the satisfaction of a range of stakeholders. This typically involves making a profit (for the shareholders), creating valued products at a reasonable cost (for customers), and providing great employment opportunities for employees. In nonprofit management, add the importance of keeping the faith of donors. In most models of management and governance, shareholders vote for the board of directors, and the board then hires senior management. Some organizations have experimented with other methods (such as employee-voting models) of selecting or reviewing managers, but this is rare.

In the public sector of countries constituted as representative democracies, voters elect politicians to public office. Such politicians hire many managers and administrators, and in some countries like the United States political appointees lose their jobs on the election of a new president/governor/mayor.

Historical development

Some see management (by definition) as late-modern (in the sense of late modernity) conceptualization. On those terms it cannot have a pre-modern history, only harbingers (such as stewards). Others, however, detect management-like-thought back to Sumerian traders and to the builders of the pyramids of ancient Egypt. Slave-owners through the centuries faced the problems of exploiting/motivating a dependent but sometimes unenthusiastic or recalcitrant workforce, but many pre-industrial enterprises, given their small scale, did not feel compelled to face the issues of management systematically. However, innovations such as the spread of Hindu numerals (5th to 15th centuries) and the codification of double-entry book-keeping (1494) provided tools for management assessment, planning and control.

With the changing workplaces of industrial revolutions in the 18th and 19th centuries, military theory and practice contributed approaches to managing the newly-popular factories.[13]

Given the scale of most commercial operations and the lack of mechanized record-keeping and recording before the industrial revolution, it made sense for most owners of enterprises in those times to carry out management functions by and for themselves. But with growing size and complexity of organizations, the split between owners (individuals, industrial dynasties or groups of shareholders) and day-to-day managers (independent specialists in planning and control) gradually became more common.

Early writing

While management (according to some definitions) has existed for millennia, several writers have created a background of works that assisted in modern management theories.[14]

Some ancient military texts have been cited for lessons that civilian managers can gather. For example, Chinese general Sun Tzu in the 6th century BC, The Art of War, recommends being aware of and acting on strengths and weaknesses of both a manager's organization and a foe's.[14]

Various ancient and medieval civilizations have produced "mirrors for princes" books, which aim to advise new monarchs on how to govern. Plato described job specialization in 350 B.C., and Alfarabi listed several leadership traits in A.D. 900.[15] Other examples include the Indian Arthashastra by Chanakya (written around 300 BCE), and The Prince by Italian author Niccolò Machiavelli (c. 1515).[16]

Further information: Mirrors for princes

Written in 1776 by Adam Smith, a Scottish moral philosopher, The Wealth of Nations discussed efficient organization of work through division of labour.[16] Smith described how changes in processes could boost productivity in the manufacture of pins. While individuals could produce 200 pins per day, Smith analyzed the steps involved in manufacture and, with 10 specialists, enabled production of 48,000 pins per day.[16]

19th century

Classical economists such as Adam Smith (1723–1790) and John Stuart Mill (1806–1873) provided a theoretical background to resource-allocation, production, and pricing issues. About the same time, innovators like Eli Whitney (1765–1825), James Watt (1736–1819), and Matthew Boulton (1728–1809) developed elements of technical production such as standardization, quality-control procedures, cost-accounting, interchangeability of parts, and work-planning. Many of these aspects of management existed in the pre-1861 slave-based sector of the US economy. That environment saw 4 million people, as the contemporary usages had it, "managed" in profitable quasi-mass production.

Salaried managers as an identifiable group first became prominent in the late 19th century.[17]

20th century

By about 1900 one finds managers trying to place their theories on what they regarded as a thoroughly scientific basis (see scientism for perceived limitations of this belief). Examples include Henry R. Towne's Science of management in the 1890s, Frederick Winslow Taylor's The Principles of Scientific Management (1911), Lillian Gilbreth's Psychology of Management (1914),[18] Frank and Lillian Gilbreth's Applied motion study (1917), and Henry L. Gantt's charts (1910s). J. Duncan wrote the first college management-textbook in 1911. In 1912 Yoichi Ueno introduced Taylorism to Japan and became the first management consultant of the "Japanese-management style". His son Ichiro Ueno pioneered Japanese quality assurance.

The first comprehensive theories of management appeared around 1920. The Harvard Business School offered the first Master of Business Administration degree (MBA) in 1921. People like Henri Fayol (1841–1925) and Alexander Church described the various branches of management and their inter-relationships. In the early 20th century, people like Ordway Tead (1891–1973), Walter Scott and J. Mooney applied the principles of psychology to management. Other writers, such as Elton Mayo (1880–1949), Mary Parker Follett (1868–1933), Chester Barnard (1886–1961), Max Weber (1864–1920), who saw what he called the "administrator" as bureaucrat[19]), Rensis Likert (1903–1981), and Chris Argyris (* 1923) approached the phenomenon of management from a sociological perspective.

Peter Drucker (1909–2005) wrote one of the earliest books on applied management: Concept of the Corporation (published in 1946). It resulted from Alfred Sloan (chairman of General Motors until 1956) commissioning a study of the organisation. Drucker went on to write 39 books, many in the same vein.

H. Dodge, Ronald Fisher (1890–1962), and Thornton C. Fry introduced statistical techniques into management-studies. In the 1940s, Patrick Blackett worked in the development of the applied-mathematics science of operations research, initially for military operations. Operations research, sometimes known as "management science" (but distinct from Taylor's scientific management), attempts to take a scientific approach to solving decision-problems, and can apply directly to multiple management problems, particularly in the areas of logistics and operations.

Some of the more recent developments include the Theory of Constraints, management by objectives, reengineering, Six Sigma and various information-technology-driven theories such as agile software development, as well as group-management theories such as Cog's Ladder.

As the general recognition of managers as a class solidified during the 20th century and gave perceived practitioners of the art/science of management a certain amount of prestige, so the way opened for popularised systems of management ideas to peddle their wares. In this context many management fads may have had more to do with pop psychology than with scientific theories of management.

Towards the end of the 20th century, business management came to consist of six separate branches,[citation needed] namely:

  1. financial management
  2. human resource management
  3. information technology management (responsible for management information systems)
  4. marketing management
  5. operations management or production management
  6. strategic management

21st century

In the 21st century observers find it increasingly difficult to subdivide management into functional categories in this way. More and more processes simultaneously involve several categories. Instead, one tends to think in terms of the various processes, tasks, and objects subject to management.[citation needed]

Branches of management theory also exist relating to nonprofits and to government: such as public administration, public management, and educational management. Further, management programs related to civil-society organizations have also spawned programs in nonprofit management and social entrepreneurship.

Note that many of the assumptions made by management have come under attack from business-ethics viewpoints, critical management studies, and anti-corporate activism.

As one consequence, workplace democracy (sometimes referred to as Workers' self-management) has become both more common and advocated to a greater extent, in some places distributing all management functions among workers, each of whom takes on a portion of the work. However, these models predate any current political issue, and may occur more naturally than does a command hierarchy. All management embraces to some degree a democratic principle—in that in the long term, the majority of workers must support management. Otherwise, they leave to find other work or go on strike. Despite the move toward workplace democracy, command-and-control organization structures remain commonplace as de facto organization structure. Indeed, the entrenched nature of command-and-control is evident in the way that recent layoffs have been conducted with management ranks affected far less than employees at the lower levels. In some cases, management has even rewarded itself with bonuses after laying off lower-level workers.[20]

According to leadership academic Manfred F.R. Kets de Vries, a contemporary senior management team will almost inevitably have some personality disorders.[21]

Topics

Basics

Management operates through five basic functions: planning, organizing, coordinating, commanding, and controlling.

  • Planning: Deciding what needs to happen in the future and generating plans for action(deciding in advance).
  • Organizing: Making sure the human and nonhuman resources are put into place
  • Coordinating (or staffing): Creating a structure through which an organization's goals can be accomplished.
  • Commanding (or leading): Determining what must be done in a situation and getting people to do it.
  • Controlling: Checking progress against plans.

Basic roles

  • Interpersonal: roles that involve coordination and interaction with employees
  • Informational: roles that involve handling, sharing, and analyzing information
  • Decision: roles that require decision-making

Skills

Management skills include:

Implementation of policies and strategies

  • All policies and strategies must be discussed with all managerial personnel and staff.
  • Managers must understand where and how they can implement their policies and strategies.
  • A plan of action must be devised for each department.
  • Policies and strategies must be reviewed regularly.
  • Contingency plans must be devised in case the environment changes.
  • Top-level managers should carry out regular progress assessments.
  • The business requires team spirit and a good environment.
  • The missions, objectives, strengths and weaknesses of each department must be analyzed to determine their roles in achieving the business's mission.
  • The forecasting method develops a reliable picture of the business's future environment.
  • A planning unit must be created to ensure that all plans are consistent and that policies and strategies are aimed at achieving the same mission and objectives.

Policies and strategies in the planning process

  • They give mid and lower-level managers a good idea of the future plans for each department in an organization.
  • A framework is created whereby plans and decisions are made.
  • Mid and lower-level management may add their own plans to the business's strategies.

Levels

Most organizations have three management levels: first-level, middle-level, and top-level managers. First-line managers are the lowest level of management and manage the work of nonmanagerial individuals who are directly involved with the production or creation of the organization's products. First-line managers are often called supervisors, but may also be called line managers, office managers, or even foremen. Middle managers include all levels of management between the first-line level and the top level of the organization. These managers manage the work of first-line managers and may have titles such as department head, project leader, plant manager, or division manager. Top managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. These individuals typically have titles such as executive vice president, president, managing director, chief operating officer, chief executive officer, or chairman of the board. 

These managers are classified in a hierarchy of authority, and perform different tasks. In many organizations, the number of managers in every level resembles a pyramid.  Each level is explained below in specifications of their different responsibilities and likely job titles.[citation needed]

Top

The top consists of the board of directors (including non-executive directors and executive directors), president, vice-president, CEOs and other members of the C-level executives. They are responsible for controlling and overseeing the entire organization. They set a tone at the top and develop strategic plans, company policies, and make decisions on the direction of the business. In addition, top-level managers play a significant role in the mobilization of outside resources and are accountable to the shareholders and general public.

The board of directors is typically primarily composed of non-executives which owe a fiduciary duty to shareholders and are not closely involved in the day-to-day activities of the organization, although this varies depending on the type (e.g., public versus private), size and culture of the organization. These directors are theoretically liable for breaches of that duty and typically insured under directors and officers liability insurance. Fortune 500 directors are estimated to spend 4.4 hours per week on board duties, and median compensation was $212,512 in 2010. The board sets corporate strategy, makes major decisions such as major acquisitions,[22] and hires, evaluates, and fires the top-level manager (Chief Executive Officer or CEO) and the CEO typically hires other positions. However, board involvement in the hiring of other positions such as the Chief Financial Officer (CFO) has increased.[23] In 2013, a survey of over 160 CEOs and directors of public and private companies found that the top weaknesses of CEOs were "mentoring skills" and "board engagement", and 10% of companies never evaluated the CEO.[24] The board may also have certain employees (e.g., internal auditors) report to them or directly hire independent contractors; for example, the board (through the audit committee) typically selects the auditor.

Helpful skills of top management vary by the type of organization but typically include[25] a broad understanding of competition, world economies, and politics. In addition, the CEO is responsible for implementing and determining (within the board's framework) the broad policies of the organization. Executive management accomplishes the day-to-day details, including: instructions for preparation of department budgets, procedures, schedules; appointment of middle level executives such as department managers; coordination of departments; media and governmental relations; and shareholder communication.

Middle

Consist of general managers, branch managers and department managers. They are accountable to the top management for their department's function. They devote more time to organizational and directional functions. Their roles can be emphasized as executing organizational plans in conformance with the company's policies and the objectives of the top management, they define and discuss information and policies from top management to lower management, and most importantly they inspire and provide guidance to lower level managers towards better performance.

Middle management is the midway management of a categorized organization, being secondary to the senior management but above the deepest levels of operational members. An operational manager may be well-thought-out by middle management, or may be categorized as non-management operate, liable to the policy of the specific organization. Efficiency of the middle level is vital in any organization, since they bridge the gap between top level and bottom level staffs.

Their functions include:

  • Design and implement effective group and inter-group work and information systems.
  • Define and monitor group-level performance indicators.
  • Diagnose and resolve problems within and among work groups.
  • Design and implement reward systems that support cooperative behavior. They also make decision and share ideas with top managers.

Lower

Consist of supervisors, section leaders, foremen, etc. They focus on controlling and directing. They usually have the responsibility of assigning employees tasks, guiding and supervising employees on day-to-day activities, ensuring quality and quantity production, making recommendations, suggestions, and up channeling employee problems, etc. First-level managers are role models for employees that provide:

  • Basic supervision
  • Motivation
  • Career planning
  • Performance feedback

Training

Universities around the world offer bachelor's and advanced degrees, diplomas and certificates in management, generally within their colleges of business and business schools but also in other related departments. There is also an increase in online management education and training in the form of electronic educational technology ( also called e-learning).

United States

At the graduate level students may choose to specialize in major subareas of management such as entrepreneurship, human resources, international business, organizational behavior, organizational theory, strategic management,[26] accounting, corporate finance, entertainment, global management, healthcare management, investment management, sustainability and real estate. A Master of Business Administration (MBA) is the most popular professional master's degree and can be obtained from many universities in the United States. MBAs provide further education in management and leadership for graduate students, but management doctorates are the most advanced terminal degrees.

Current best practices

While management trends can change rapidly, the long term trend in management has been defined by a market embracing diversity and a rising service industry. Managers are currently being trained to encourage greater equality for minorities and women in the workplace, by offering increased flexibility in working hours, better retraining, and innovative (and usually industry-specific) performance markers. Managers destined for the service sector are being trained to use unique measurement techniques, better worker support and more charismatic leadership styles.[27] Human resources finds itself increasingly working with management in a training capacity to help collect management data on the success (or failure) of management actions with employees.[28]

See also

Main article: Outline of business management

References

  1. ^ https://books.google.de/books?id=ITdXAAAAcAAJ&pg=PP21&lpg=PP21&dq=menagerie+xenophon&source=bl&ots=-xFcf4MOIt&sig=KGryxF60feNGaDW9AlgIZJIb0gU&hl=de&sa=X&ei=5V4_VfiLKZDfau-OgZgO&ved=0CCQQ6AEwAA#v=onepage&q=menagerie%20xenophon&f=false
  2. ^ http://www.oed.com/view/Entry/113218?redirectedFrom=management#eid
  3. ^ SS Gulshan. Management Principles and Practices by Lallan Prasad and SS Gulshan. Excel Books India. pp. 6–. ISBN 978-93-5062-099-1.
  4. ^ Deslandes G., (2014), “Management in Xenophon's Philosophy : a Retrospective Analysis”, 38th Annual Research Conference, Philosophy of Management, 2014, July 14–16, Chicago, USA
  5. ^ "Andreas Kaplan: European Management and European Business Schools: Insights from the History of Business Schools, European Management Journal, 2014".
  6. ^ Prabbal Frank attempts to make a subtle distinction between management and manipulation: Frank, Prabbal (2006). People Manipulation: A Positive Approach (2 ed.). New Delhi: Sterling Publishers Pvt. Ltd (published 2009). pp. 3–7. ISBN 9788120743526. Retrieved 2015-09-05. There is a difference between management and manipulation. The difference is thin [...] If management is handling, then manipulation is skilful handling. In short, manipulation is skilful management. [...] Manipulation is in essence leveraged management. [...] It is an alive thing while management is a dead concept. It requires a proactive approach rather than a reactive approach. [...] People cannot be managed.
  7. ^ Administration industrielle et générale - prévoyance organization - commandment, coordination – contrôle, Paris : Dunod, 1966
  8. ^ Jones, Norman L. (2013). "Chapter Two: Of Poetry and Politics: The Managerial Culture of Sixteenth-Century England". In Kaufman, Peter Iver (ed.). Leadership and Elizabethan Culture. Jepson Studies in Leadership. Palgrave Macmillan. p. 18. ISBN 9781137340290. Retrieved 2015-08-29. Mary Parker Follett, the 'prophet of management' reputedly defined management as the 'art of getting things done through people.' [...] Whether or not she said it, Follett describes the attributes of dynamic management as being coactive rather than coercive.
  9. ^ Vocational Business: Training, Developing and Motivating People by Richard Barrett - Business & Economics - 2003. - Page 51.
  10. ^ Compare: Holmes, Leonard (2012). The Dominance of Management: A Participatory Critique. Voices in Development Management. Ashgate Publishing, Ltd. p. 20. ISBN 9781409488668. Retrieved 2015-08-29. Lupton's (1983: 17) notion that management is 'what managers do during their working hours', if valid, could only apply to descriptive conceptualizations of management, where 'management' is effectively synonymous with 'managing', and where 'managing' refers to an activity, or set of activities carried out by managers.
  11. ^ Harper, Douglas. "management". Online Etymology Dictionary. Retrieved 2015-08-29. - "Meaning 'governing body' (originally of a theater) is from 1739."
  12. ^ See for examples Melling, Joseph; McKinlay, Alan, eds. (1996). Management, Labour, and Industrial Politics in Modern Europe: The Quest for Productivity Growth During the Twentieth Century. Edward Elgar. ISBN 9781858980164. Retrieved 2015-08-29.
  13. ^ Giddens, Anthony (1981). A Contemporary Critique of Historical Materialism. Social and Politic Theory from Polity Press. Vol. 1. University of California Press. p. 125. ISBN 9780520044906. Retrieved 2013-12-29. In the army barracks, and in the mass co-ordination of men on the battlefield (epitomised by the military innovations of Prince Maurice of Orange and Nassau in the sixteenth century) are to be found the prototype of the regimentation of the factory - as both Marx and Weber noted.
  14. ^ a b Gomez-Mejia, Luis R.; David B. Balkin; Robert L. Cardy (2008). Management: People, Performance, Change, 3rd edition. New York, New York USA: McGraw-Hill. p. 19. ISBN 978-0-07-302743-2.
  15. ^ Griffin, Ricky W. CUSTOM Management: Principles and Practices, International Edition, 11th Edition. Cengage Learning UK, 08/2014
  16. ^ a b c Gomez-Mejia, Luis R.; David B. Balkin; Robert L. Cardy (2008). Management: People, Performance, Change, 3rd edition. New York, New York USA: McGraw-Hill. p. 20. ISBN 978-0-07-302743-2.
  17. ^ Khurana, Rakesh (2010) [2007]. From Higher Aims to Hired Hands: The Social Transformation of American Business Schools and the Unfulfilled Promise of Management as a Profession. Princeton University Press. p. 3. ISBN 9781400830862. Retrieved 2013-08-24. When salaried managers first appeared in the large corporations of the late nineteenth century, it was not obvious who they were, what they did, or why they should be entrusted with the task of running corporations.
  18. ^ https://archive.org/details/thepsychologyofm16256gut
  19. ^ Legge, David; Stanton, Pauline; Smyth, Anne (2006). "Learning management (and managing your own learning)". In Harris, Mary G. (ed.). Managing Health Services: Concepts and Practice. Marrickville, NSW: Elsevier Australia. p. 13. ISBN 9780729537599. Retrieved 2014-07-11. The manager as bureaucrat is the guardian of roles, rules and relationships; his or her style of management relies heavily on working according to the book. In the Weberian tradition managers are necessary to coordinate the different roles that contribute to the production process and to mediate communication from head office to the shop floor and back. This style of management assumes a world view in which bureaucratic role is seen as separate from, and taking precedence over, other constructions of self (including the obligations of citizenship), at least for the duration if the working day.
  20. ^ Craig, S. (2009, January 29). Merrill Bonus Case Widens as Deal Struggles. Wall Street Journal. [1]
  21. ^ Manfred F. R. Kets de Vries The Dark Side of Leadership - Business Strategy Review 14(3), Autumn Page 26 (2003).
  22. ^ Board of Directors: Duties & Liabilities. Stanford Graduate School of Business.
  23. ^ DeMars L. (2006). Heavy Vetting: Boards of directors now want to talk to would-be CFOs — and vice versa. CFO Magazine.
  24. ^ 2013 CEO Performance Evaluation Survey. Stanford Graduate School of Business.
  25. ^ Kleiman, Lawrence S. " MANAGEMENT AND EXECUTIVE DEVELOPMENT."Reference for Business:Encyclopedia of Business(2010): n. pag. Web. 25 Mar 2011. [2].
  26. ^ http://aom.org/Placement/AOM-Placement-Presentations.aspx
  27. ^ "Four Ways to Be A Better Boss". Randstad USA. Randstad USA. Retrieved 18 January 2015.
  28. ^ "The Role of HR in Uncertain Times" (PDF). Economist Intelligence Unit. Economist Intelligence Unit. Retrieved 18 January 2015.
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