HSBC UK

HSBC Bank plc

Company type	Subsidiary
Industry	Finance and insurance
Founded	1836
Headquarters	London, England, UK
Key people	Stephen Green, Chairman Paul Thurston, CEO
Products	Financial services
Number of employees	85,000 (including its subsidiaries)
Parent	HSBC Holdings plc
Website	www.hsbc.co.uk

HSBC Bank plc is one of the major clearing banks in the United Kingdom having more assets than any other bank. The business ranges from the traditional High Street roles of personal finance and commercial banking, to private banking, consumer finance as well as corporate and investment banking. Across all brands the bank operates some 1800 sites in the UK.

The UK headquarters of HSBC are at HSBC Tower, 8 Canada Square in the Canary Wharf area of east London. This building is also home to HSBC Group's headquarters, and houses some 8,000 staff over 42 levels.

HSBC Bank Plc is the only one of Britain's big five banks to hold more deposits than loans (loan:deposit ratio of 90%). This has led to the bank being seen as a less risky proposition than the other banks by investors and customers, as it is able to fully fund its own operations. It has also contributed to the company's share price maintaining value throughout the credit crunch, unlike other banks in the market.

Midland joins the HSBC Group

The Hongkong and Shanghai Banking Corporation acquired a 14.9 per cent equity interest in Midland Bank in 1987, and a strong working relationship developed. In 1992, HSBC Holdings plc acquired full ownership of Midland Bank. It was one of the largest acquisitions in banking history, giving HSBC the major foothold in Europe that it needed to complement its existing business in Asia and the Americas. Midland Bank was renamed HSBC Bank in 1999 as part of the adoption of the HSBC brand throughout the Group.

HSBC logo

UK banking

Under the HSBC brand the bank maintains a network of around 1500 branches throughout England and Wales, with a much smaller presence in Scotland and Northern Ireland where local banks tend to dominate. Branches are undergoing a rolling program of refurbishment to improve the 'retail experience' as the bank puts it, including the rebranding of branches as 'stores' and the inclusion of more open areas for staff to meet customers, as well as HSBC Live, a radio station specifically produced for the bank by media company Immedia in Newbury, Berkshire.

In April 2008 HSBC launched a campaign selling mortgages. This was seen as a risky move by media and HSBC staff due to their previous non-plus attitude building on their 3% market share of the mortgage market. While other banks and building societies felt the effects of the 'credit crunch', HSBC, bolstered by a favourable savings to lending ratio, unveiled a mortgage rate matching deal that would offer non-HSBC mortgage customers the ability to match their current mortgage rate.

A branch of HSBC in Newbury.

HSBC Amanah

In mid-2003 HSBC became the first UK High Street lender to offer homebuying products in compliance with Sharia (Islamic) law, which prohibits the charging or payment of interest. The range now includes a bank account and home insurance policy (Takaful) as well as home finance.

HSBC at Morrisons

HSBC operates a number of outlets in supermarkets owned by the Morrisons supermarket chain, they trade as Your bank at Morrisons and offer a range of financial services, including an exclusive credit card and savings account. The agreement with Morrisons to provide this service expired in 2009 and the few remaining stores are expected to close before the end of 2009.

Other UK operations

first direct

In 1989 the Midland Bank launched first direct, the pioneer of the revolutionary concept of telephone banking, with a person-to-person service available 24 hours a day, 365 days a year. It now offers internet banking as well and serves more than one million customers. Over its first 15 years, first direct established a position as the United Kingdom's most recommended bank.

HSBC Rail

As one of the three major Rolling Stock Companies in the UK, HSBC Rail owns around a third of passenger railway locomotives, multiple units and coaching stock running on Network Rail's system, which it leases to various train operators. HSBC Rail became a member of the HSBC Group in March 1997.

HFC Bank

Household International established HFC Bank as consumer finance business in the UK in 1973, it went on to became one of the largest consumer finance companies in the UK before Household was acquired by HSBC in 2003. HFC Bank provides retail credit to many leading national retailers and is the largest point of sale loan provider in the UK. The business focuses on retail finance, both through branches and direct channels, as well as co-branded and loyalty credit cards. Some of the key brands are the recently relaunched Beneficial Finance (with around 160 branches), marbles and The GM Card. Today HFC Bank has around 3.5 million customers.

Other brands

As a result of the Household acquisition, the UK group gained expertise allowing it to enter joint ventures and contracts with more high street names, such as taking over Marks and Spencer Money on a partnership basis in 2004 and the John Lewis Partnership Card contract.

European operations

Through various acquisition deals, including some inside the HSBC Group for reorganisational purposes HSBC Bank plc has become the regional headquarters for Europe. This means the lines of authority from across Europe for such entities as HSBC France, HSBC Trinkaus, HSBC Bank Malta plc, HSBC Turkey, HSBC Bank International and HSBC Private Bank in Europe lead to HSBC Bank plc.

Algeria

Is inaugured in 2007. Have 3 banks in Algiers.

Czech Republic

HSBC Bank plc is undertaking a significant expansion in Eastern and Central Europe, with the Czech Republic the first country to offer Personal Financial Services. The operations are focused on HSBC Premier.

France

HSBC France operates around 800 branches in France since the takeover of Credit Commercial de France, primarily operating under the HSBC brand. HSBC France is now the HSBC Group’s lead bank in the Eurozone, focusing on certain capital market products for a global audience, and high net worth and international business in France.

Georgia

HSBC ბანკი საქართველო / HSBC Bank Georgia opened its doors for business in Tbilisi, in June 2008. HSBC Bank Georgia jsc is a locally-licenced joint venture between the HSBC Group, which has 70% ownership, and members of overseas businesses who hold 30%.

Germany

HSBC Trinkaus & Burkhardt AG was founded in 1785 and is one of the longest-established members of the HSBC Group. It has operations in private, commercial and investment banking and asset management.

Ireland

HSBC Bank plc and a number of subsidiaries have operations in insurance, reinsurance, securities services and a newly established consumer finance business. The fund management business had assets in excess of US$20bn as of 2006.

Malta

HSBC Bank Malta plc is the largest banks in Malta. It is a listed company but its majority shareholder is the HSBC Group. Formerly the Mid-Med Bank, HSBC Bank Malta is the second-longest established bank in Malta.

Switzerland

HSBC Private Bank is the Swiss operating subsidiaries of the group's Private Banking business, with 12 locations in the country. Much of the private banking business takes a lead from work done in Switzerland, with a total of 74 locations around the world operating solely for private banking business.

Turkey

HSBC Bank A.S. is now the fifth largest private bank in Turkey, having expanded through internal financing and via acquisition since entering the market in 1990. The bank has a network of around 190 branches, offering products and services to corporate, commercial and personal customers, both under the HSBC brand as well as the Advantage brand.

Postal Address (Headquarters)

HSBC Bank plc, 8 Canada Square, LONDON, E14 5HQ

Controversy

Sudden withdrawal of graduate overdrafts

In July 2007, HSBC suddenly withdrew its interest-free overdrafts for graduates. Students graduating that year discovered that they were to face unexpected bills of up to £140 a year. Students mobilised protests using the social networking website Facebook and in August HSBC reversed their policy, freezing overdraft charges to recent graduates and pledging to repay charges deducted in August while holding talks with the National Union of Students.

Data loss

In April 2008 HSBC confirmed the loss of unencrypted data disks containing life insurance policy details for 370,000 customers.

Cultural insensitivity

In 2008 HSBC were accused of 'cultural insensitivity' in an advertising campaign featuring an overweight white man dressed to look like a Sumo wrestler. The campaign upset members of Britain's Japanese community who claimed the man's skin tone was darkened and makeup was applied to narrow his eyes. HSBC denied making the model appear to be from a specific country or region but admitted makeup was applied and skin tone was tanned.

Links to the arms trade

In December 2008 the British anti-poverty charity War on Want released a report documenting the extent to which HSBC and other UK commercial banks invest in, provide banking services for and make loans to arms companies. The charity writes in its report that HSBC holds shares in the global arms industry totally £450.6 million, and serves as principal banker for Meggitt, the UK's largest arms company. The report also details HSBC's dealings with known producers of cluster munitions and depleted uranium.

See also

• HSBC France
• Midland Bank plc
• First Direct
• HSBC Bank International

Sources

• http://www.hsbc.com/
• http://www.hsbc.com/hsbc/contact_us
• http://www.hsbc.ge/1/2/hsbc-georgia/en/home/home

External links

• United Kingdom - HSBC HSBC in the UK. This website is HSBC's largest branch, open 24 hours a day. For all your personal and business banking needs. Offering current accounts, savings and investments, credit cards, loans, mortgages, insurance and travel money for the individual and business accounts, international trade and credit facilities for businesses.
• United Kingdom - First Direct First Direct, offers a full range of financial services including online banking, insurance, mortgages, investments and share dealing
• United Kingdom - M&S Money M&S Money offers many services including personal loan, credit card, insurance and investments
• United Kingdom - HFC Bank HFC Bank UK's corporate website offering a route into the products and services offered under various brands. HFC Bank helps people organise their short and medium term credit needs.
• United Kingdom - John Lewis Partnership Card The Partnership Card from John Lewis and Waitrose is the credit card that earns you vouchers whenever you spend. Apply online for a sixty second decision
• United Kingdom - The GM Card The GM Card is a Credit card, affiliated to General Motors. Designed to reward cardholder loyalty with savings on new Vauxhall and Saab cars
• United Kingdom - HSBC Amanah HSBC Amanah Finance UK Services offers a range of Islamic financial services in the UK, developed in consultations with independent Shariah scholars

• HSBC Corporate & Institutional Banking HSBC Corporate, Investment Banking and Markets home page. Use this site to Logon to HSBCnet.

• Argentina HSBC Bank Argentina S.A. offers financial products and services throughout Argentina to individual personal banking customers including general and life insurance, retirement services, personal and auto loans, credit cards and bank accounts and to companies including trade services and corporate credit facilities
• Armenia (Armenian site) HSBC Bank Armenia cjsc - Armenian language site
• Armenia (English site) HSBC Bank Armenia cjsc offers financial products and services for individual personal banking customers and companies including bank accounts, money transfers, credit cards, personal loans, trade products and corporate credit facilities.
• Australia HSBC Bank Australia offers services including a range of accounts, online banking, credit cards, home loans, term deposits, foreign currency accounts and more.
• Bahrain HSBC Bank Middle East, Bahrain, offers a range of financial products and services. For individual personal banking customers bank accounts, credit cards, personal loans, financial planning, money transfers and Non Resident Indian Services. For companies trade products, corporate credit facilities, custody and clearing, cash management and treasury services
• Bangladesh HSBC Bangladesh, offers a range of financial products and services. For individual personal banking customers bank accounts, credit and ATM cards, personal loans and term deposits. For companies trade products, corporate credit facilities, electronic banking and treasury services
• Bermuda Bermuda HSBC Bank of Bermuda, for all your personal and business banking needs. For individual personal banking customers bank accounts, credit cards, personal loans, mortgages and investments. For companies trade products, corporate credit solutions, global markets and treasury services, payments and transfers
• Brazil HSBC Bank Brazil S.A. offers a range of financial products and services. For individual personal banking customers bank accounts, credit cards, personal loans, investment products, insurance and money transfers. For companies trade products, corporate credit facilities, credit cards, payments and receivables, treasury services and insurance
• Brunei HSBC Brunei, offers a range of financial products and services. For individual personal banking customers bank accounts, credit cards, personal loans, insurance and investments. For companies trade products, payments, electronic banking and treasury services
• Canada - HSBC HSBC Bank Canada offers clients a broad range of financial products and services. For individual personal banking customers bank accounts, credit cards, personal loans, insurance and investments. For companies trade products, payments, financing, foreign exchange and other treasury services
• Canada - HSBC Finance HSBC Finance Corporation Canada has been providing personalized credit solutions to Canadians for 75 years. Also offers retail credit services to retail businesses
• Channel Islands HSBC International provides financial services designed for people living and working abroad. Bank accounts, cards, investments, mortgages and savings are all served through the internet and telephone, with offices in many international locations
• Chile HSBC Chile - Chilean language site
• China - HSBC (Chinese site) HSBC China - Chinese language site
• China - HSBC (English site) HSBC China offers a range of financial products and services. For individual personal banking customers bank accounts, deposits, capital protected investments and mortgage loans. For companies account services, corporate lending, trade services, foreign exchange and payments and cash management.
• China - Hang Seng (Chinese site) Hang Seng China - Chinese Language Site
• China - Hang Seng (English site) Hang Seng China offers personal and corporate banking services and products. For individual personal banking customers bank accounts and mortgage loans. For companies loans and trade services.
• Colombia HSBC Colombia - Spanish language site
• Costa Rica Banco HSBC (Costa Rica) offers a range of financial products and services. For individual personal banking customers: bank accounts, credit cards, personal loans, investment products, insurance, private banking and money transfers. For companies: trade products, corporate credit facilities, credit cards, payments and cash management, treasury services, insurance, asset management, brokerage house and global market products.
• Czech Republic - HSBC (Czech site) HSBC Bank plc, Czech Republic - Cesky language site
• Czech Republic - HSBC (English site) HSBC Bank plc in Prague provides a range of wholesale banking services, focusing on top-tier companies and a range of personal investment products for individuals. Corporate services include trade services, accounts, deposits, credit facilities and treasury services.
• Egypt HSBC Bank Egypt offers a range of financial products and services. For individual personal banking customers bank accounts, deposits, money transfers and credit cards. For companies account services and trade services.
• France (French site) HSBC in France - French Language site
• Germany HSBC Trinkaus & Burkhardt, a member of the HSBC Group offers a range of financial services and products to private banking customers, corporate and institutional clients.
• Greece (Greek site) HSBC Greece - Greek language site
• Greece (English site) HSBC Greece, offers a range of financial products and services. For individual personal banking customers bank accounts, personal loans, mortgages, credit cards, deposits and investment services. For companies accounts, corporate credit facilities, trade services, syndicated finance, payroll services and access to treasury and capital markets.
• Greece, InvestDirect (Greek site) HSBC InvestDirect - Greek Language site
• Hong Kong - HSBC HSBC Hong Kong, offers a complete range of financial products and services. For individual personal banking customers bank accounts, personal loans, mortgages, credit cards, insurance, deposits and investment and financial planning services. For companies and institutions accounts, investments, corporate credit facilities, trade services, cards and payments, payroll services, insurance and treasury and capital markets.
• Hong Kong - HSBC (Chinese site) HSBC Hong Kong - Chinese language site
• Hong Kong - Hang Seng Hang Seng Bank, Hong Kong, offers a full range of financial products and services. For individual personal banking customers bank accounts, personal loans, mortgages, credit cards, insurance and deposits. For companies and institutions accounts, cash management, corporate credit facilities, trade services and cards.
• Hong Kong - Hang Seng (Chinese site) Hang Seng Bank, Hong Kong - Chinese language site
• India HSBC India, offers a range of financial products and services. For individual personal banking customers bank accounts, personal loans, home loans, NRI banking, wealth management and credit cards. For companies accounts, corporate credit facilities, trade and factoring services, global payments and cash management, equities and global investment banking and treasury and capital markets.
• Indonesia HSBC Indonesia, offers a range of financial products and services. For individual personal banking customers bank accounts, personal loans, credit cards, deposits and investment services. For companies accounts, corporate credit facilities, trade services, cash management and treasury services.
• Japan (Japanese site) HSBC Japan - Japanese language site
• Japan (English site) HSBC Japan, offers a range of financial products and services, covering corporate businesses, institutions and private banking customers. For companies lending, custody and clearing, banknotes, trade services, payments and cash management and treasury services
• Jordan HSBC Jordan, offers a range of financial products and services. For individual personal banking customers bank accounts, personal and housing loans, credit cards, deposits and financial planning. For companies accounts, corporate loan facilities, trade services, cash management and treasury services.
• Kazakhstan HSBC Bank Kazakhstan offers a range of corporate banking services including credit facilities, trade services, cash management, electronic banking and treasury services
• Korea (Korean site) HSBC Korea - Korean language site
• 1/2/home Korea (English site) HSBC Korea, offers a range of financial products and services. For individual personal banking customers bank accounts, savings accounts, time deposits, personal and home mortgage loans and investment services. For companies accounts, corporate credit facilities, trade services, cash management, deposits and treasury services.
• Lebanon HSBC Lebanon, offers a range of financial products and services. For individual personal banking customers current and savings accounts, term deposits, credit cards, loans, payment services and financial planning. For companies accounts, corporate loan facilities, trade services, cash management and treasury services.
• Macau HSBC Macau, offers a range of financial products and services. For individual personal banking customers bank accounts, insurance, home mortgages, investment services and credit cards. For companies accounts, trade services, global payments and cash management and access to treasury and capital markets.
• Malaysia HSBC Malaysia, offers a range of financial products and services. For individual personal banking customers bank accounts, personal and home loans, credit cards, insurance and investments. For commercial customers corporate credit facilities, trade services, payments and cash management.
• Malta HSBC Malta, offers a range of financial products and services. For individual personal banking customers savings and bank accounts, credit cards, personal loans, term deposits and wealth management. For companies business accounts, trade services, corporate credit facilities, insurance and risk management.
• Mauritius HSBC Mauritius, offers a range of financial products and services. For individual personal banking customers savings and current accounts, credit cards, personal, car and home loans, insurance and investments. For companies custody and clearing, global payments and cash management, trade services and access to treasury and capital markets.
• Mexico HSBC Mexico, offers a range of financial products and services. For individual personal banking customers accounts, personal, car and home loans, insurance, credit cards and investments. For companies trade services, foreign exchange, money transfers, corporate credit facilities, and treasury services.
• New Zealand HSBC New Zealand, offers a range of financial products and services. For individual personal banking customers bank accounts, home loans, credit cards, insurance and investments. For commercial customers business banking accounts, payments and cash management, trade services and treasury services.
• Oman HSBC Oman, offers a range of financial products and services. For individual personal banking customers current and savings accounts, time deposits, credit cards, personal, car and home loans, payment services and financial planning. For companies accounts, corporate loan facilities, trade services, cash management and treasury services.
• Pakistan HSBC Pakistan, offers a range of financial products and services. For individual personal banking customers bank accounts, personal loans and deposits. For companies accounts, corporate loan facilities, trade services, cash management and treasury services.
• Panama HSBC Bank USA, Panama home page. HSBC Group is one of the largest banking and financial services organizations in the world with around 8,000 offices in 88 Countries and Territories.
• Paraguay HSBC Bank Paraguay S.A. home page. HSBC Group is one of the largest banking and financial services organizations in the world with around 8,000 offices in 88 Countries and Territories.
• Philippines HSBC Philippines, offers a range of financial products and services. For individual personal banking customers bank accounts, personal loans, credit cards, insurance and investments. For commercial customers corporate credit facilities, trade services, payments and cash management, insurance and treasury services
• Poland HSBC Bank in Poland is focused on the following groups of services: consumer finance - under Beneficial Kredyt brand, credit cards, corporate banking, treasury services, investment banking.
• Qatar HSBC Qatar, offers a range of financial products and services. For individual personal banking customers current and savings accounts, time deposits, credit cards, personal and vehicle loans, payment services, Islamic financial solutions and financial planning. For companies accounts, corporate loan facilities, trade services, cash management, Islamic finance and treasury services.
• Russia (Russian site) OOO HSBC Bank (RR) - Russian language site
• Russia (English site) OOO HSBC Bank (RR), a subsidiary pf HSBC Bank plc provides a wide range of corporate banking, investment banking and financial markets products and services to multinational and domestic corporate and institutional customers in Russia
• Saudi Arabia SABB, offers a range of financial products and services. For individual personal banking customers Amanah current and savings accounts, credit cards, Amanah personal finance and investment funds. For companies accounts, trade services, payments and cash management and treasury services
• Singapore HSBC Singapore, offers a range of financial products and services. For individual personal banking customers bank accounts, personal and home loans, credit cards, deposits and investment services. For companies accounts, corporate credit facilities, trade services, insurance, cash management and treasury services.
• South Africa HSBC Bank plc, South Africa, offers corporate and institutional banking, transaction banking, investment banking, treasury and capital market services to HSBC Group's major multinational clients, large local companies and financial institutions, and governments. It is also the regional management office for all of HSBC's Sub-Saharan Africa activities
• Sri Lanka HSBC Sri Lanka, offers a range of financial products and services. For individual personal banking customers bank accounts, personal, lifestyle and home loans, credit cards and investments. For commercial customers business accounts, investments, corporate credit facilities, trade services, international payments and treasury services
• Taiwan (Chinese site) HSBC Taiwan - Chinese language site
• Taiwan (English site) HSBC Taiwan, offers a range of financial products and services. For individual personal banking customers bank accounts, savings accounts, time deposits, personal and home loans, credit cards, insurance and investment services. For companies business accounts, corporate credit facilities, trade services, payments and cash management and global markets.
• Thailand (Thai site) HSBC Thailand - Thai language site
• Thailand (English site) HSBC Thailand, offers a range of financial products and services. For individual personal banking customers bank accounts, savings accounts, personal and home loans, credit cards, insurance and time deposits. For companies business accounts, corporate credit facilities, trade services, payments and cash management and treasury and capital markets.
• Turkey (Turkish site) HSBC Turkey - Turkish language site
• Turkey (English site) HSBC Turkey, offers a range of financial products and services. For individual personal banking customers bank accounts, time deposits, personal, home and education loans, credit cards, insurance, international payments and investment services. For companies business accounts, corporate credit facilities, trade services, commercial cards, cash management, project finance and global markets.
• United Arab Emirates - HSBC HSBC Bank Middle East Limited, offers a full range of banking and financial services in the UAE. For individual personal banking customers bank accounts, time deposits, savings accounts, credit cards, insurance and financial planning services. For companies business accounts, corporate credit facilities, trade services, commercial cards, cash management, insurance and investment banking
• United Arab Emirates - Middle East Finance The HSBC Middle East Finance Company Limited (HSBC MEFCO) Homepage. Information about Personal and Corporate vehicle financing as well as vehicle Leasing in the U.A.E
• United States - HSBC HSBC Bank USA is the principal subsidiary of HSBC USA Inc, an indirectly-held, wholly-owned subsidiary of HSBC North America Holdings Inc., one of the nation's top 10 bank holding companies by assets
• United States - HSBC - YourMoneyCounts YourMoneyCounts. Looking for answers to specific questions or simply want to improve your credit education? We've got the information you need.
• United States - HSBC MasterCard (r) HSBC Credit Card - Currently, we offer 3 card choices, Standard Platinum, Cash-Back, which offers a 1% cash rebate on spending and the Cash or Fly card, which allows the cardmember to choose their reward, either 1% cash back or travel miles. Apply for an HSBC Credit Card Today! credit card, platinum MasterCard, low apr card, cash back credit card, travel reward card and MasterCard
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• United States - Union Plus (r) Credit Card Union Plus Credit Card exclusively for working families. Explore the many reasons to apply today. Card features Triple-Plus Features. Apply today and get a competitive interest rate, balance transfers, strike payment protection, skip payment options and exclusive member rates and benefits.
• United States - Household Card Household Card credit card - apply online. The Household Card MasterCard application is offered in English or Spanish. Let us help you establish or re-establish your credit
• United States - The GM Card The GM Card is a Credit card, affiliated to General Motors. Designed to reward cardholder loyalty with savings on new GM vehicles
• United States - The GM Extended Family Card The GM Extended Family Card allows GM employees, retirees and family members; GM dealership employees and qualified suppliers to accumulate earnings that can be combined with the GM New Vehicle Purchase program discount
• United States - HSBC Retail Services HSBC Retail services - online customer care site
• United States - HSBC Mortgage Services HSBC Mortgage Services is a leading mortgage provider with a firm commitment to delivering quality service to our customers. They offer a wide range of mortgage products and provide a variety of financial services to their mortgage holders
• Vietnam HSBC Vietnam, offers a range of financial products and services. For individual personal banking customers bank accounts, personal and home loans, savings and investments. For companies business accounts, trade services, cash management and treasury and capital markets.
• HSBC Group HSBC Holdings plc global site. The world's local bank. Contains information about solutions and Services including internet banking, personal banking, business banking, Corporate banking, HSBC news, investor relations and share prices, Corporate Social Responsibility, Careers, international personal banking needs, insurance, retirement, HSBC Amanah, investments and private banking. The HSBC international network comprises over 10,000 offices in 83 countries and territories across the world.
• HSBC Private Banking HSBC Private Bank protects and enhances the wealth of international Private Banking clients and their families through a comprehensive range of Private Banking, investment, asset management, and trustee services.
• HSBC Amanah HSBC Amanah is the global Islamic banking division of HSBC Group.
• HSBC Global Asset Management HSBC Global Asset Management is the investment solutions business of the HSBC Group. Visit this site to learn more about the investment capabilities of HSBC Global Asset Management and the client solutions they can offer.