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| [[MySQL]]
| [[MySQL]]
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| [CTF Tracker]
| CTF Tracker
| [CollabNet]
| CollabNet
| Proprietary
| Proprietary
| [Java]
| Java
| Web, e-mail, Eclipse, RCA, VisualStudio
| Web, e-mail, Eclipse, RCA, VisualStudio
| [PostgreSQL, Oracle]
| PostgreSQL, Oracle
| 2002
| 2002
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Revision as of 17:45, 21 January 2010

This article is a comparison of notable issue and bug tracking systems.

General

System Creator License Implementation language(s) User interface Back end Launch Date
Assembla Assembla Commercial Ruby Web interface, e-mail integration MySQL
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows Web, e-mail SQL Server, SQL Server Express 2002
Bugzilla Mozilla Foundation MPL Perl Web, e-mail, RSS, Web service, command-line MySQL, Oracle, PostgreSQL 1998-09-19
c.Support GWI Software, Inc. Proprietary, Commercial, Source Code License available ASP.NET, XHTML, C# Web, e-mail Microsoft SQL Server
codeBeamer Intland Software Proprietary, free version Java Web, e-mail, API MySQL, Oracle, Apache Derby or Postgres
Cerebro CineSoft Proprietary C++, QT Client (Mac OS X/Windows/Linux), E-mail, Web interface, Rss, API PostgreSQL 2009
CreationFlow CreationFlow Proprietary Java, Flex Web, e-mail MySQL
CTF Tracker CollabNet Proprietary Java Web, e-mail, Eclipse, RCA, VisualStudio PostgreSQL, Oracle 2002
Debbugs Debian GPL Perl Web, local, email Flatfile, BDB indexes
DisTract Matthew Sackman 3-clause BSD Haskell, Javascript Web (Firefox only) Monotone 2007
Flyspray (bug tracking software) flyspray.org LGPL PHP Web, e-mail, XMPP ADOdb
FogBugz Fog Creek Software Proprietary ASP/VBScript on Windows, PHP on Mac and Linux Web, e-mail, RSS, REST Microsoft Jet, SQL Server, MySQL
Fossil D. Richard Hipp GPLv2 C web, CLI Fossil 2006
GNATS Free Software Foundation GPL C Web, e-mail, Unix clients MySQL 1992
Google Code Hosting Google Code free Python Web, RSS BigTable
HP Quality Center Hewlett-Packard, formerly Mercury Interactive Proprietary C++ (Visual Studio.NET 2005) (client), Java (server) Web, e-mail SQL Server, Oracle
IBM Rational ClearQuest Rational Software Proprietary kernel: executables for several platforms; hooks: Perl and Visual Basic Web, Windows client, e-mail IBM DB2, Oracle, SQL Server, Access, Sybase ASA
ikiwiki Joey Hess mostly GPLv2 (mixed) Perl Web, text editor git, darcs, bzr, svn, monotone, mercurial, tla
IssueNet Elsinore Technologies Inc. Proprietary ASP.NET, C#, C++ Web, Winforms, E-Mail, Outlook plugin, Visual Studio plugin, SQL Server
JIRA Atlassian Proprietary, Free for non-commercial use Java Web interface, e-mail integration, IDE integration, RSS, API MySQL, PostgreSQL, Oracle, SQL Server 2003
Liberum Help Desk Doug Luxem GPL ASP Web SQL Server, Access
Kayako SupportSuite Kayako Proprietary, some parts GPL PHP Web interface, e-mail integration MySQL 2001
LibreSource Artenum GPLv2 HTML/Java on all platforms Web PostgreSQL
MantisBT Various (Open source contributors) GPLv2 PHP Web, RSS, e-mail, Twitter, SOAP, Eclipse Mylyn ADOdb (MySQL, PostgreSQL, MS SQL, etc) 2000
Microsoft Dynamics CRM Microsoft Proprietary, Commercial .NET Web, Web services, Outlook, e-mail Microsoft SQL Server
Mojo Helpdesk Metadot online / hosted only Ruby on Rails, AJAX Web, e-mail RSS, API, Web service
org-mode Carsten Dominik GPLv3 Emacs Lisp Emacs major mode, any text editor text file(s)
OTRS otrs.org GPL Perl Web/E-Mail MySQL, PostgreSQL, Oracle, SQL Server
pragma::tims QuestByte Ltd. Proprietary, free for nonCommercial Java Java-Client for all platforms, Web MS SQL, PostgreSQL, Oracle
Projistics Nagarro Proprietary C#/.NET/Com+ Web (hosted or locally installed) SQL Server
Redmine Jean-Philippe Lang GPL Ruby on Rails Web, E-mail, Atom MySQL, PostgreSQL, SQLite 2006
Remedy Action Request System BMC Software Proprietary thick Windows client, Web, Web service Oracle, SQL Server, DB2, Informix, Sybase ASA
Request Tracker Best Practical Solutions, LLC GPL Perl Web, e-mail, command-line MySQL, PostgreSQL, Oracle
Roundup Ka-Ping Yee, Richard Jones MIT license (ZPL v 2.0 for the template system) Python Web, e-mail, command line SQLite, MySQL, PostgreSQL, Berkeley DB
SharpForge XP Software Services New BSD C#/.NET Web, RSS, email, SQL Server/MSDE, ASP
Simpleticket Spur GPL [1] Ruby on Rails Web MySQL, PostgreSQL
Spiceworks Desktop Spiceworks Proprietary, freeware Ruby on Rails Web, e-mail sqlite
StarTeam originally[Starbase Corporation, currently Borland Proprietary Java, C++, others 6 varieties of custom client (Java IDE, command line, integrated into various Borland IDEs, custom SDK clients, Visual Studio client) SQL Server recommended, Oracle, DB2 supported
Team Foundation Server Microsoft Proprietary, Commercial .NET Web, Windows, Visual Studio, MS Excel, MS Project MS SQL Server
Teamwork (software) Open Lab Proprietary, some parts LGPL Java Web, e-mail all relational (uses Hibernate)
TestTrack Pro Seapine Software, Inc. Proprietary C++ Web; Windows, Mac OS X, Linux clients and Visual Studio Native Cross Platform Database, MySQL, Oracle, SQL Server
Trac Edgewall Software BSD variant Python Web SQLite, PostgreSQL, MySQL 2006-10-01
Web Help Desk MacsDesign Studio, LLC Proprietary Java Web, e-mail OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle
Wrike Wrike, Inc. hosted, Proprietary Java Web (hosted and installed on own server), email PostgreSQL 2006
Zendesk Zendesk, ApS Proprietary Ruby on Rails Web, Web services, RSS, e-mail, REST MySQL
System Creator License Implementation language(s) User interface Back end Launch Date

Features

System Revision control system integration Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [1] SLA [2] API [3]
Assembla Subversion, Git, Mercurial Wiki(textile, markdown,html) Yes Yes Yes Yes Yes Yes
BugTracker.NET Subversion, Git, Mercurial integrated charts and reports Yes Yes Yes Yes Yes
Bugzilla CVS, Subversion, Perforce, AccuRev - (see site for up-to-date list) reporting: integrated reports and charts, scheduled reports by mail Testopia Yes, as of Bugzilla 3.2[4] Yes Yes Yes
c.Support Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts Yes - Extensive and dynamic Yes Yes - Microsoft Active Directory Yes Yes - Outbound (S)SMTP, Inbound (S)POP3, IMAP4 (SSL/TLS)
codeBeamer Subversion, Git, Mercurial, CVS and others Yes, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications Yes Yes Yes Yes Yes, two-way
CreationFlow Outbound SMTP
Debbugs VCS Agnostic, DAK integration No No No Yes —
DisTract Monotone No No Yes — No
Flyspray (bug tracking software)
FogBugz Visual SourceSafe, Perforce, CVS, Subversion, SourceGear Vault Integrated wiki Yes via plugin Yes Yes Yes via plugin Yes
Fossil Fossil Yes
GNATS CVS
Google Code Hosting Subversion,Mercurial Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues Yes, custom fields, issue templates and reports Yes Yes Email notification about issue updates, but not about issue creation
HP Quality Center AccuRev Yes Yes Yes (Custom fields and VBScript coding) Yes
IBM Rational ClearQuest ClearCase AccuRev reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes Yes Yes
ikiwiki any — Yes Yes Yes, notification only
IssueNet Subversion, Visual SourceSafe, Perforce Advanced reporting, configurable dashboards, Microsoft Project integration Yes Yes Yes Yes Yes
JIRA Native CVS; Subversion, ClearCase, AccuRev via plugin; Enhanced CVS, Perforce, SVN, GIT via FishEye) Confluence (Enterprise wiki), HTML, XML, RSS, PDF, Excel, Word, customizable charts Yes Multiple vendors Yes Yes Yes Yes Yes Yes, SOAP
Liberum Help Desk
LibreSource Subversion, LibreSource Synchronizer Yes
Kayako SupportSuite None Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder Yes Yes Yes Yes Yes Yes Yes Yes
MantisBT Yes, support for CVS, Subversion, git Yes, Integration of MediaWiki,DokuWiki,XWiki No Yes Yes Yes Yes No Yes Yes, SOAP and plugins
Microsoft Dynamics CRM No reporting: integrated charts and reports, export to Excel, Mail Merge No Yes Yes Yes - Active Directory Yes Yes, two-way
Mojo Helpdesk Yes Yes Yes Yes Yes Yes Yes
org-mode any Yes Yes, but not for keywords/tags Yes No
OTRS Advanced reporting, configurable dashboards Yes Yes Yes Yes Yes
pragma::tims Yes: Subversion Yes Yes
Projistics Yes, Enterprise model Yes No Yes Yes Yes
Redmine Yes, Subversion, CVS, Bazaar, Darcs, Mercurial, git Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV Yes, through plugin integration with the continuous integration tool Hudson Yes Yes Yes Yes Yes
Remedy Action Request System With RKM, the Remedy Knowledge Base product from BMC No Yes[5] Yes Yes Yes
Request Tracker Subversion, CVS Yes Through RTFM, a plugin Yes Yes Yes[6] Yes Yes
Roundup Subversion[7] wiki can be integrated or linked[8] Yes Yes Yes[9] Yes Yes
SharpForge Subversion Standard HTML content loaded directly out of the Subversion repository. No No Yes No No No
Simpleticket Subversion
Spiceworks Desktop asset inventory, reporting, ticket-based help desk No Yes Yes, partial Yes Yes Yes
StarTeam custom Borland provides full suite
Team Foundation Server Team Source Yes - workflow definitions, process documentation Yes Yes - Yes Yes - Active Directory Yes - Yes
Teamwork (software) Yes. Also Subversion integration. Yes Yes Yes Yes Yes Yes Yes. Also provides notification engine, actions by e-mail.
TestTrack Pro Surround SCM, Visual SourceSafe, ClearCase, PVCS, Perforce, CVS, Subversion, StarTeam, SourceOffSite Classic integrated charts and reports, external reporting supported through ODBC interface Yes, with TestTrack TCM Yes Yes Yes Yes Yes
Trac Yes, Subversion (built-in), Darcs, Bazaar, Mercurial, Perforce, Git Yes, integrated wiki plugin Yes Yes plugin, or through HTTP Basic
Web Help Desk Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help Yes Yes Yes - Microsoft Active Directory or LDAP Yes Yes
Wrike Subversion real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, API available for any integration Yes, unlimited number of workflow templates Yes
Zendesk reporting: integrated charts and reports, export to Excel Yes Yes Yes Yes, two-way
System Revision control system integration Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP user authen. Custom Fields Email Integration (Both ways) [1] SLA [2] API [3]

See also

Notes

  1. ^ a b It sends the email notifications to users as well as accepts replies and updates the system accordingly.
  2. ^ a b System supports service level agreement management
  3. ^ a b System has an API to allow integration with other products
  4. ^ Bugzilla Custom Status Workflow.
  5. ^ Restricted to administrators
  6. ^ requires a third-party “overlay”
  7. ^ When customized like described here
  8. ^ described here (Roundup as Wiki) rsp. here (link formatting)
  9. ^ LDAP login customization recipe
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