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For places, see Myki, Greece and Myki, Poland.
myki
File:Mykilogo.svg
myki's tagline is "myki it's your key"
Roll-out period
2009-2011[1]
Prior System
Metcard (Metropolitan areas)

Paper tickets (Regional rail and bus)

Issuing Authority
Transport Ticketing Authority
Areas supported
Services supported
Technology

MIFARE DESFire (standard tickets)[2]
MIFARE Ultralight C (short term tickets)

Official myki website

myki (Template:Pron-en 'My-key') is the contactless smartcard ticketing system being introduced on public transport in Victoria, Australia. myki is designed to replace a number of ticket systems in Victoria, primarily the Metcard (metropolitan Melbourne) and V/Line (regional) ticketing systems.

myki is in operation all Melbourne metropolitan train, tram and bus services; on regional bus services in Geelong (including the Bellarine Peninsula), Ballarat, Bendigo, Seymour, Moe, Morwell, Traralgon and Warragul. The initial metropolitan roll-out for myki began on Tuesday 29 December 2009, seeing myki valid for travel on Melbourne metropolitan train services. On Sunday 25 July 2010 myki coverage was extended to cover Melbourne metropolitan bus and tram services. No date has yet been announced for use on regional train and bus services.[3] It is intended that the Skybus Super Shuttle Melbourne Airport service (with its own, premium fares) will also accept myki when the system is fully operational.

The myki system is provided by Kamco (Keane Australia Micropayment Consortium), a wholly owned subsidiary of the American company Keane Inc,(owned by NTT Data as of 3 January 2011)[4] and as of 12 July 2005 an alliance of Keane Australia, Ascom, ERG, and Giesecke & Devrient Australasia (G&D).[5]

Usage

myki retail signage

In metropolitan Melbourne, myki fares continue to be based on the time and zone fares used under the Metcard system with the exception of the CitySaver fare type which has been dropped from myki. Rechargeable myki cards store an amount of "myki money", which is deducted automatically as the card passes the touch on and touch off points. The system adjusts for caps at "2 hour" and "daily" marks, and for other caps such as those that apply on weekends, early mornings, or for seniors. Regular commuters can also purchase and store on their myki a "myki pass", similar to the Metcard range of Weekly, Monthly, Half Yearly and Yearly tickets.

While Myki is being rolled out, Myki cards and top-ups can be purchased from a limited number of outlets. Myki cards can be purchased from:

  • the Internet
  • Myki call centre
  • Myki Discovery Centre at Southern Cross Station
  • MetShop
  • Premium (staffed) train stations
  • A number of regional retailers

Cards can be topped up at all the locations above except for the MetShop and from staff at station ticket windows (however you can use the station topup machine)

A myki account can be linked to a bank account or credit card to automatically top up when the stored value reaches a certain level.

As customers travel with myki they touch on at the beginning of their journey and touch off at the end at fare payment devices called myki card readers.

If myki is not touched off at the completion of a journey a default fare is charged. On trains, this is a 2 hour Zone 1 + 2 fare and on trams it's a 2 hour Zone 1 fare. On buses, during transition from Metcard, the default fare is the 2 hour fare for the zone touched on in, after transition it will be the 2 hour fare from where the myki was touched on to the services destination. The equivalent of touching off at the end of a journey is necessary for some rail journeys (i.e inserting Metcard at stations with barriers). Commuters using myki on trams do not need to touch off unless traveling in the zone 1+2 overlap boundary of the tram network where users must touch off to get the cheaper 2 hour Zone 2 fare.

Card types

A myki can be either anonymous or registered.[6] The TTA requires personal details when applying for an anonymous myki but claim no personal information about the user kept by the TTA after 30 days. Registered myki will have some information about the user kept by the TTA. myki cards may also be issued for concession or full fare passengers, according to their concessional status. There is also the option of purchasing a temporary, disposable short term ticket which is valid for travel for up to three hours, being the hour the ticket is purchased plus the next two (for example, a ticket purchased at 12:05pm would be valid from 12:05pm to 3:00pm)) or, if purchased after 6:00pm, valid until 3:00 am the following day[7] or for one day only. Short term tickets are not currently available in metropolitan Melbourne as 2 hour and daily Metcards are available.

Types of myki Cards
Fare Type Picture/Colour Cost, Description & Eligibility
Adult
(17+ Full Fare) 		File:Myki Adult Front.svg This is the standard version of the myki card, the full fare card is unique in having blue print and illustrates the Melbourne Arts Centre spire. This card is sold for $10.
Child File:Myki Child Front.svg Only children aged 4–16 years are permitted to use this type of myki. This type of myki has green ink and features a tropical fish as well as the letters CH indicating the type of myki (child). This card is sold for $7.
Concession File:Myki Student Front.svg Eligible users include: Students (primary, secondary and tertiary); Australian Interstate Seniors; Victorian Health Care Card holders; Australian Pension Concession Card holders; and other concession categories as indicated in the Victorian Fares and Ticketing Manual except for seniors and children. Proof of entitlement must be carried whilst traveling (except students aged 16 years and under). This type of myki has green ink and features a tropical fish as well as the letter C indicating the type of myki (concession). This card is sold for $7.
Seniors File:Myki Seniors Front.svg Eligible users include Victorian Seniors Card holders. The Seniors myki also contains a Sunday Pass which entitles Victorian seniors to travel on Sundays. Proof of entitlement must be carried whilst traveling. This type of myki has green ink and features a tropical fish as well as the letter S indicating the type of myki (senior). This card is sold for $7.
Short Term File:Myki Short Term Front.jpg This type of ticket is a cardboard card with a chip embedded inside and is available in two hour or daily, and full fare or concession, fare types.

Fare calculation and default fares

myki fare payment device on board a bus in Geelong

The myki system is designed to calculate the best fare for a commuter based on the amount of use. Thus, for example, once a card is used during more than one 2-hour period in a day it will be charged as a daily fare, rather than multiple 2-hourly fares. myki also applies other available caps or cheaper fares including Weekend/Public Holiday Daily ($3.00) and Seniors Daily ($3.30) caps. This best fare system applies up to daily fares.

A longer period of 7 days or 28–365 days can be pre-loaded onto the card as a myki pass prior to travel.

A default fare will apply if the myki is not touched off at the end of the journey. Default fares are:

During Transition from Metcard Ongoing
Train All 2 hr Zone 1+2 fare $5.10 2 hr Zone 1+2 fare
Tram All 2 hr Zone 1 fare $3.02 2 hr Zone 1 fare
Bus Zone 1 2 hr Zone 1 fare $3.02 2 Hour fare between boarding and end of service (i.e. Zone 1 or Zone 1+2)
Bus Zone 2 2 hr Zone 2 fare $2.08 2 Hour fare between boarding and end of service (i.e. Zone 2 or Zone 1+2)

Discovery centres

myki discovery centre at Southern Cross (during construction)

A roaming discovery centre, a specially designed semi-trailer is touring various locations throughout Victoria for public and staff familiarisation.

A second stationary discovery centre is located at Southern Cross Station. It was opened by Minister for Transport, Lynne Kosky on Thursday, 8 March 2007. The centre was then open to the general public from Friday, 9 March 2007.[8]

According to Minister Kosky's announcement, the site at Southern Cross Station includes "... a series of interactive, visual, auditory and tactile activities including staff demonstrations, DVD displays and interactive learning experiences."[8] The Southern Cross Station centre is open 9am-5pm, Monday to Friday, and 10am-4pm on weekends. The site costs $100,000 a year to rent from the station authority.[9]

Benefits

A Metcard gate at Flinders Street Station that has been modified to accept Myki

The system currently has the following benefits:

  • It will calculate the "best fare" (i.e. the fare deemed most economical)[10] although this only applies to myki money users and not to myki pass holders.
  • Fares are charged at lower rates than current 2-Hour and Daily Metcards. For example, a 2-Hour Zone 1 Full Fare Metcard costs $3.70, however, a myki smartcard fare price is $2.94[11] - which is the bulk rate a passenger would pay per trip with a 10x 2-Hour Metcard.
  • The myki card can be topped up away from the public transport system, eliminating the requirement for cash and reducing queues at vending machines and on buses.[12]
  • Data sharing - the Transport Ticketing Authority intends to share myki data with external agencies such as the police to assist with criminal investigations.[13]
  • myki is contactless smartcard system which allows for quick touch on and touch off times, usually 1–2 seconds. [citation needed]
  • If placed correctly in a wallet or purse, myki does not need to be removed in order to touch on or off. [citation needed]
  • As more people make the switch to myki, the fact that they are reusable and durable means that there will be less paper wasted. [citation needed]
  • Commuters now have the ability to view their travel history, detailing their exact touch on and off times, as well as service used, zones travelled and fare charged.
  • If a myki is lost or stolen it is possible to cancel that myki and purchase a new one, transferring the value from your old card onto the new one. A fee may be charged for this action. [citation needed]
  • A myki can be personalised- so if it is lost then there is a greater chance it will be returned. [citation needed]
  • Like Hong Kong's Octopus card system, myki could eventually be used more widely as electronic money. However in 2007, rollout concerns prompted the then Minister for Public Transport to focus the application of myki for transport fare payment before embarking on other retail concepts.[14]

History

File:Myki Adult Rear.svg
myki Adult Ticket (rear)
File:Myki Concession Rear.svg
myki Senior, Child & Concession Tickets (rear)
myki Bus - Driver's Console
myki Bus - Fare Payment Device

Work on a replacement public ticketing system in Victoria commenced in late 2002 when the Department of Infrastructure erected a display of smartcard ticketing systems by various vendors were put on display at Flinders Street Station.[15] In June 2003 the Transport Ticketing Authority was established to procure and manage a new system,[16] with a request for tenders for what was then called the 'New Ticketing Solution' were released in July 2004.[17]

The request for tender closed in October 2004 and ten tender offers were received from six bidders, with four bids short-listed in December 2004.[18] In March 2005 two companies had been short-listed for the final stage of the tender process: Keane Corporation (with Ascom and Downer Engineering) and Manta.T (with ADI Limited, MTR Corporation and Thales).[19]

On 12 July 2005 the Kamco consortium was selected to develop the system, winning a $494 million contract due for completion by 2007. The consortium was made up of Keane Inc, Ascom, ERG, and Giesecke & Devrient Australasia.[20] The tender process was the subject of a number of probity concerns in December 2007, with the Victorian Auditor-General Des Pearson requesting police investigate the leak of tender documents. Draft reports from the Auditor-General's investigation referred to backdated documents and inconsistent treatment of bidders,[21] but independent reports by Pricewaterhouse Coopers and Avanti Consulting in 2005, as well as the Victorian Auditor-General found that the integrity of the tender process had not been compromised.[22]

In 2007, serious probity issues were raised when it was revealed that TTA boss Vivian Miners, who owned shares in the winning bidder had also become the highest paid bureaucrat, earning A$550,000 a year.[23]

The system began with a pilot program, that was due to begin in early 2007,[24] but was delayed by approximately a year.[25] More than 20,000 pieces of equipment have since been installed, with civil engineering works continuing.[26]

In February 2008 Victorian Public Transport Minister Lynne Kosky announced that the full roll out of the system would not begin until the end of the year.[27] By March the same year, the minister said that the system would not be operational until 2010.[28] In April 2008, the Transport Ticketing Authority announced that it had stopped paying service payments to the Kamco consortium after April 2007, as a result of the project not being delivered on schedule.[29]

The first field trial of myki was held on the Geelong bus network in late 2007. The trial identified problems with "front office" computer software.[30] In May 2008 Kamco conducted Regional Bus Pilot 1 in Geelong, where ninety percent of tests were passed. According to Kamco's report on Regional Bus Pilot 1, it demonstrated "Essential onbus activities such as scan on and scan off, top up myki, purchase of short-term tickets using cash or myki money, driver log on / off, route and shift selection and GPS connectivity and accuracy performed well. Back office processes and operational procedures such as end-to-end data transaction flows, generation of reports, training, communications, installation and commissioning were generally good. The operator (McHarry's Buslines) was pleased with the NTS training, performance and ease of use of the myki solution." Further field tests across other transport modes during the second half of 2008, including an additional test on regional buses were planned.[31]

Further probity issues were raised when it was revealed the new myki boss Garry Thwaites was married to the probity auditor for the original tender.[32] Conflict of interest was denied by public transport minister Lynne Kosky.[32]

In August 2008 testing began on the Melbourne suburban train and tram networks. The train tests involved Kamco staff at East Camberwell, Canterbury, Chatham and Mont Albert stations,[33] while on trams special services on route 86 not open to normal fare-paying passengers were used. These tests were all single mode, with multi-modal trips to be tried at a later date.[34]

On 12 December 2008 myki went on sale to the general public on four bus routes in Geelong,[35] and in March 2009 all bus routes in the Geelong and Bellarine Peninsula area had been completely switched to myki.[36]

In April 2009 all bus services in Ballarat, Bendigo and Seymour were converted to myki.[37][38][39] In May 2009 all bus services in the Latrobe Valley towns of Moe, Morwell, Traralgon and Warragul were operating with myki equipment, the last regional area to be converted.[40]

In May 2009 installation of myki readers began in metropolitan Melbourne trams, and in June 2009 the first myki vending machines appeared at metropolitan rail stations, with buses to follow. 17,000 pieces of equipment are to be installed as part of the rollout, with up to 23 pieces being installed per tram, and 2700 pieces to be installed across the train network's 217 stations.[41]

From 29 December 2009, myki became valid for travel on all metropolitan train services (but not trams and buses), in a politically driven move to meet a promise by Transport Minister Lynne Kosky and Premier John Brumby to have the system working by the end of 2009,[42] the limited rollout due to reliability issues with the equipment on Melbourne's trams and buses. It is reported that tram rollouts are being halted by signal drop-outs related to the heavy steel construction of the trams, which hinders the wireless communications required. The overhead electrical systems may also be having an detrimental effect on performance. New Transport Minister Martin Pakula recently stated that another major problem still affecting trams is "canyoning", in which trams regularly drop out of remote communication with a central server because of tall city buildings. One source who is close to the myki project said the government had considered installing remote devices on tall CBD buildings to improve communications with all devices in the city centre.[43]

After the initial launch tickets could only be purchased online or from six regional cities where myki was already in use, further limiting the number of commuters able to use the system.[44] 24 hours after the launch over 14,000 commuters had registered online for their free myki.[45]

On 10 February 2010 the Minister for Public Transport replaced Gary Thwaites, chief executive for the Transport Ticketing Authority (TTA), with Bernie Carolan, head of Metlink.[46][47]

In July 2010 it was announced that the government had been forced to junk almost 500,000 pamphlets on how to use the myki card because they were out of date. They contained redundant information on how to use the more recently scrapped city saver fare, and a list of card retail outlets that was current in 2009.[48]

On Sunday 25 July 2010, myki became available for use on Metropolitan and suburban buses and trams.[49]

On 28 December 2010, the newly elected Liberal/National state government announced that it would halt any further rollout of myki (including V/Line usage, card top-ups via bus drivers and retail outlet sales) until an independent audit was completed on the state of the current system. A decision will be made to either stay with Metcard, scrap the system, modify the system, scale back the rollout or continue the rollout as initially planned. In early 2011, the Victorian Government was considering scrapping the entire system, but came to a conclusion that that would cost more money than keeping myki online. In June 2011 it was confirmed that myki would continue operation. Metcards will no longer be avaliable after December 2012.[50]

Criticism

The myki ticketing system has been criticised on a number of grounds:

  • A total cost of around $1.35 billion. $494 million for start up and $50–55 million per year to run the system along with other associated costs.[51]
  • The project has taken far longer than originally planned. It began in May 2005 with a scheduled delivery date of March 2007.[52] Final implementation will now not occur until at least 2010.[53][54]
  • On 29 December 2009, confidence in management was shaken as Public Transport Minister Lynne Kosky was unable to recall the phone number for commuters to buy a ticket,[55] and a computer error resulted in over 1600 people receiving new myki cards with their name incorrectly spelt or printed as "anonymous".[56]
  • The government is continuing to pay for the existing Metcard system alongside Myki.[57] This is done to ensure commuters have a chance to switch over to myki, before Metcard is removed from the transport network.
  • Newsagents are refusing to sell Myki cards because lower commissions are being offered by the government compared to Metcard.[58]
  • Controversies over the tendering process. A staff member of the Transport Ticketing Authority left a USB flash drive in a room with representatives of one of the bidders. The TTA claims that this was an accident and that there was no secret information on the flash drive.[59] Also, the company hired by the TTA early in the process to give it technical advice is part of the winning consortium.[60] In late December 2007, it was revealed that investigators in the Auditor-General's office had uncovered serious probity concerns in the awarding of the contract to American IT firm Keane's Kamco consortium, although these concerns were not included in the Auditor's report to Parliament as they were said to be unsupported by the evidence.[61]
  • Increased dwell times: "role play" tests commissioned by the Government in 2007 detail longer stationary times for trams compared to the Metcard system, as a result of the need to scan upon boarding and disembarking.[62]
  • Necessity: Critics, such as the PTUA, ask why a new ticketing system is needed, when Melbourne already has a relatively adequate one. Furthermore, current Metcard validating equipment has built-in support for a contactless validating mechanism (the yellow circles on the front of current Metcard machines, as well as on TVM's).[63] Myki is adaptable for use from any supply manufacturer.
  • Potential for higher fare if user forgets to touch off: The final cost of a trip where the user has not touched off (deliberately or due to accident) may be higher than the best fare. For regional town buses the default fare may be up to a two-zone fare, depending on the destination of the bus.[64] The default fare for Melbourne metropolitan trips is up to a zone 1+2 fare.[65]
  • Disability Access: Disabilities groups claim that several elements of the myki program will be problematic for users with a disability (particularly those who are in wheelchairs, have cognitive problems or who lack fine hand control) due to the height of several pieces of equipment.[66][67] On low floor trams, validators have been installed at various heights to cater for this. The state government has introduced a free Access Travel Pass for users who are unable to use myki ticketing equipment.[68]
  • Rules covering faulty cards: The Transport Ticketing Authority has confirmed that a passenger with a faulty myki card will need to buy a short-term ticket or have their myki card replaced if they want to travel. This replicates the existing rule for faulty Metcards.[69]
  • A number of myki tickets have been recalled. About 23 tertiary student mykis failed to activate and a number of mykis were sent to deceased war veterans and war veterans who were eligible for free travel.[70]
  • Complaints regarding problems with the online top-up system, with users reporting money paid via the website taking long periods of time to appear in users accounts, or not appearing at all.[71][72]
  • Privacy: the State Opposition expressed concerns over the data collection and sharing used by myki, claiming that the Government was breaching its own Information Privacy Act.[13]
  • In July 2010 State Opposition leader Ted Baillieu stated that the Opposition was "considering its legal options" with regards to Myki and would consider dropping the system if it were to win the next Victorian state election.[73]

Vandalism

As was the case with the introduction of the Metcard system, there have been widespread reports of damage to myki equipment - with up to 60% of machines being targeted by vandals.[74] Damage to display screens on fare payment devices and card vending machines has been caused by heavy objects being used to smash them, often rendering the displays unusable. The most common form of vandalism is through marker pens obscuring screen elements and off-screen instructions or by scratching the screens with a sharp object.[75][76]

Notes

  • Victorian Fares and Ticketing Manual (myki) (2009): [3]
  • "No Apologies For Ticketing Bungle". The Australian. 31 December 2009.

References

  1. ^ "Myki ticket system delayed again". ABC News. www.abc.net.au. 25 March 2008. Retrieved 28 May 2009.
  2. ^ MIFARE
  3. ^ http://www.premier.vic.gov.au/newsroom/9141.html
  4. ^ http://www.keane.com/apme/keane-insights/press-releases-03-jan-2011.aspx
  5. ^ Kamco (12 July 2005). "Kamco Media Release". Department of Infrastructure. Archived from the original (PDF) on 5 March 2011.
  6. ^ "myki card types". Retrieved 17 May 2011.
  7. ^ "Short term tickets - Myki". Victorian Department of Infrastruture. Retrieved 30 June 2010.
  8. ^ a b "MYKI DISCOVERY CENTRE OPENS AT SOUTHERN CROSS STATION". Media Release: MINISTER FOR PUBLIC TRANSPORT. www.dtf.vic.gov.au. 8 March 2007. Archived from the original on 21 January 2011. Retrieved 18 August 2008.
  9. ^ Suzanne Carbone (12 May 2008). "How the brilliant myki system loses more dosh". The Age. Melbourne: www.theage.com.au. Retrieved 18 August 2008.
  10. ^ "Victoria Announces MYKI Ready For Use On Melbourne Trains". 29 December 2009. Retrieved 30 December 2009.
  11. ^ Lucas,Clay (30 December 2009). "Kosky takes the myki: no trams, buses, tickets". Melbourne: The Age. Retrieved 30 December 2009.
  12. ^ "Unlocking the myki mystery". Melbourne: The Age. 6 November 2009. Retrieved 30 December 2009.
  13. ^ a b http://www.heraldsun.com.au/news/victoria/myki-to-share-our-data/story-e6frf7kx-1225817703820
  14. ^ Moynihan, Stephen (29 September 2007). "Transport cash card plan axed". Melbourne: The Age. Retrieved 2 October 2007.
  15. ^ "Metcard - The Flinders Street Display". Victorian Public Transport Ticketing. www.robx1.net. Retrieved 18 August 2008.
  16. ^ "Public transport - Transport Ticketing Authority". www.transport.vic.gov.au. Retrieved 18 August 2008.
  17. ^ "New Ticketing Solution - Tenders called". Victorian Public Transport Ticketing. www.robx1.net. Retrieved 18 August 2008.
  18. ^ "Victoria attracts global players in Smartcard ticketing" (PDF). Media Release: Transport Ticketing Authority. Mirrored at www.robx1.net. 20 December 2004. Retrieved 18 August 2008.
  19. ^ "Smartcard ticketing tender moves to final decision stage" (PDF). Media Release: Transport Ticketing Authority. Mirrored at www.robx1.net. 17 March 2005. Retrieved 18 August 2008.
  20. ^ "SMARTCARD TICKETING TAKES MAJOR STEP FORWARD". Media Release: OFFICE OF THE PREMIER. www.dpc.vic.gov.au. 12 July 2005. Archived from the original on 28 February 2011. Retrieved 18 August 2008.
  21. ^ Australian Associated Press (18 December 2007). "Doubts raised over Vic ticket tender". The Age. Melbourne: news.theage.com.au. Retrieved 18 August 2008.
  22. ^ "Transport Ticketing Authority Welcomes Audit Report". www.myki.com.au. 31 October 2007. Retrieved 18 August 2008.
  23. ^ [1] Ellen Whinnett, state politics reporter From: Herald Sun 1 November 2007 12:00AM
  24. ^ myki website: FAQ
  25. ^ Australia’s smart card inquiry report released - 1 November 2007
  26. ^ The Age: Opposition slams myki report - 1 November 2007
  27. ^ David Rood (5 February 2008). "Smartcard runs two years late". The Age. Melbourne: www.theage.com.au. Retrieved 18 August 2008.
  28. ^ Australian Associated Press (25 March 2008). "Smartcard system may face two-year delay". The Age. Melbourne: news.theage.com.au. Retrieved 18 August 2008.
  29. ^ Ferguson, John (15 April 2008). "Myki payment withheld". Herald Sun. Retrieved 20 April 2008.
  30. ^ The Age: Passengers face $500m ticket chaos - 2 March 2008
  31. ^ Regional Bus Pilot 1 (RBP1) Summary Report
  32. ^ a b New myki boss married to auditor By Liam Tung, ZDNet.com.au 31 July 2008
  33. ^ Ashley Gardiner (8 August 2008). "Myki smartcard put to test". Australian IT. www.australianit.news.com.au. Retrieved 18 August 2008.
  34. ^ Ashley Gardiner (18 August 2008). "Smart card tests to begin on trams this week". Herald Sun. www.news.com.au. Retrieved 18 August 2008. [dead link]
  35. ^ Channel 7 News (12 Dec 2008 - reporter Andrew Lunn)
  36. ^ Ashley Gardiner (2 March 2009). "Geelong&squo;s public transport switches to myki smartcard system". Herald Sun. www.news.com.au. Retrieved 28 May 2009.
  37. ^ "New ticket system starting next week". The Courier. thecourier.com.au. 30 March 2009. Retrieved 28 May 2009.
  38. ^ "Myki shrouded in secrecy". The Courier. www.thecourier.com.au. 13 February 2009. Retrieved 28 May 2009.
  39. ^ "Glitch makes myki a bit dear". The Advertiser. www.bendigoadvertiser.com.au. 5 May 2009. Retrieved 28 May 2009.
  40. ^ "Media Release : Morwell buses to make smart ticketing move". www.myki.com.au. 7 May 2009. Retrieved 28 May 2009. [dead link]
  41. ^ "MYKI DEVICES BEING INSTALLED IN MELBOURNE" (PDF). Transport Ticketing Authority. 27 April 2009. Retrieved 18 July 2009.
  42. ^ Clay Lucas (29 December 2009). "Myki rolls out - but only on city trains". The Age. Melbourne: www.theage.com.au. Retrieved 30 December 2009.
  43. ^ Lucas, Clay (24 February 2010). "Outsmarted: Victoria pays the price". The Age. Melbourne.
  44. ^ Clay Lucas (30 December 2009). "Kosky takes the myki: no trams, buses, tickets". The Age. Melbourne: www.theage.com.au. Retrieved 30 December 2009.
  45. ^ "More than 14,000 commuters register for myki within 24 hours". Herald Sun. www.heraldsun.com.au. 30 December 2009. Retrieved 30 December 2009.
  46. ^ "New boss to rollout myki ticket system". The Age. Melbourne. 10 February 2010.
  47. ^ http://www.heraldsun.com.au/news/state-government-to-appoint-new-transport-ticketing-authority-boss-amid-myki-disaster/story-e6frf7jo-1225828603964
  48. ^ Carey, Adam (9 July 2010). "Myki pamphlets scrapped". The Age. Melbourne.
  49. ^ http://www.metlinkmelbourne.com.au/news/news-promotions/myki-rollout-continues/
  50. ^ http://www.heraldsun.com.au/news/victoria/state-government-looks-to-scrap-troubled-myki-smartcard/story-e6frf7kx-1225976819534
  51. ^ "Myki transport ticket system could now two years late". [dead link]
  52. ^ http://www.heraldsun.com.au/news/ticket-system-now-running-two-years-late/story-0-1111115470539
  53. ^ http://www.theaustralian.com.au/australian-it/ticketing-boss-axed-for-myki-woes/story-e6frgam6-1111115951730
  54. ^ Dowling, Jason (26 May 2008). "Travel card faces more costly delays". The Age. Melbourne.
  55. ^ Mitchell, Geraldine (30 December 2009). "Kosky trips up on myki troubles". Herald Sun. p. 5. Retrieved 6 January 2010.
  56. ^ Lucas, Clay (6 January 2010). "Myki stumbles over names". The Age. Melbourne. p. 5. Retrieved 6 January 2010.
  57. ^ Lucas, Clay (25 April 2008). "Smart card delays fill ticket giant's coffers". The Age. Melbourne.
  58. ^ Whinnett, Ellen (3 January 2008). "Newsagents vow they won't sell it". Herald Sun.
  59. ^ Herald Sun: Notes get OK for tram fares - 8 September 2006
  60. ^ AAP 7 September 2006, Taking the 'myki' with $500m smartcard
  61. ^ Ellen Whinnett and Ashley Gardiner (18 December 2007). "Riddle on $500m train and tram ticketing system". Herald Sun. www.news.com.au. Retrieved 28 May 2009.
  62. ^ Clay Lucas (3 March 2009). "Smartcard not so smart for tram times". The Age. Melbourne: theage.com.au. Retrieved 28 May 2009.
  63. ^ "Student Passes, Adult Yearlies and Employee Touchcards". The unofficial Metcard Website. www.robx1.net. Retrieved 28 May 2009.
  64. ^ http://www.myki.com.au/ArticleDocuments/207/All%20about%20myki%20Regional%20Bus.pdf.aspx
  65. ^ http://www.myki.com.au/default.aspx?ArticleID=186#2
  66. ^ Herald Sun: Disabled miffed by ticket plan - 24 July 2007
  67. ^ The Age: New scanners out of reach of many disabled travellers - 4 October 2009
  68. ^ [2]
  69. ^ Lucas, Clay (5 November 2009). "Tram Ticket". The Age. Melbourne. {{cite news}}: Text "Outrage At Inspectors Over Passenger Fine" ignored (help); Text "Yarra Trams" ignored (help)
  70. ^ "The myki mess, times 30,000". The Herald Sun. Retrieved 10 January 2010.
  71. ^ Carton, Donna (25 January 2010). "http://hastings-leader.whereilive.com.au/news/story/myki-machine-missing/". Retrieved 15 February 2010. {{cite web}}: External link in |title= (help); Text "No Myki machine at Frankston station" ignored (help)
  72. ^ Gardiner, Ashley (29 January 2010). "Caution urged on myki use". Herald Sun. Retrieved 15 February 2010.
  73. ^ "ABC News - Opposition to consider dropping myki". 12 July 2010. Retrieved 12 July 2010. {{cite web}}: Text "ABC News - Opposition to consider dropping myki" ignored (help)
  74. ^ Drill, Stephen (20 September 2009). "Vandals hit myki system". Herald Sun. Retrieved 12 February 2010.
  75. ^ dexcore (1 September 2010). "Imageshack - Myki Validator Scratched". Retrieved 1 September 2010.
  76. ^ dexcore (1 September 2010). "Imageshack - Myki Validator Scratched". Retrieved 1 September 2010.
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