Myki

From Wikipedia, the free encyclopedia
Jump to navigation Jump to search

Myki
Myki logo.gif
LocationVictoria, Australia
Launched2008[1]
Technology
ManagerPublic Transport Victoria
CurrencyAUD
Stored-valueMyki money
Credit expiryDoes not expire
(Card expires after 4 years but balance is transferable)
Auto rechargeAuto top-up
Unlimited useMyki pass (for 7 days or between 28 and 365 days)
Validity
Retailed
  • Online
  • Telephone
  • Staffed railway stations
  • Buses and regional trains
  • Retail outlets and newsagents
Variants
  • Standard
    Concession
    Child
    Senior
WebsiteOfficial website Edit this at Wikidata
Myki logo 2014

Myki (/ˈm.k/ MY-kee) is a reloadable credit card-sized contactless smart card ticketing system used for electronic payment of fares on most public transport services in Melbourne and regional Victoria, Australia.[2] Myki replaced the Metcard ticketing system and became fully operational at the end of 2012.

The system was developed by Kamco (Keane Australia Micropayment Consortium) and is used by Public Transport Victoria. The initial 10-year contract was worth approximately A$1.5 billion,[3] described by The Age as "the [world's] biggest for a smartcard ticketing system".[4] The Myki contract was extended in July 2016 for a further seven years.

Ticketing requirements for trains, trams and buses in Melbourne are mainly contained in the Transport (Compliance and Miscellaneous) (Ticketing) Regulations 2017[5] and the Victorian Fares and Ticketing Manual.[6]

Usage[edit]

Original Myki retail signage

Operation[edit]

Passengers can purchase a rechargeable Myki smartcard from the ticket office at a staffed railway station, myki machine at railway stations and major bus and tram interchanges (full fare only), the PTV Hub at Southern Cross Station, from a retailer (including most 7-Eleven outlets) displaying the myki sign, online at ptv.vic.gov.au or by phoning Public Transport Victoria. Cards cannot be bought on trams or buses. A full fare card costs $6, and a concession or child card costs $3.[7]

After acquiring a Myki card the passenger needs to add value onto the card, in a process called "topping up". The value stored on the card is called "Myki money". Top up is available at the same places as card purchase, or "auto top up" can be set up to recharge the card from a linked credit card or bank account automatically when the Myki money balance falls to a set threshold. Top up is also available using the PTV app. [8]

To use Myki when travelling, a passenger holds the card against a Myki reader (called "touching on" or "touching off"). Passengers touch on at the start of a trip and (except for a tram trip within Zone 1[9]) touch off at the end of the trip, at which point the appropriate fare is assessed and deducted from the stored Myki money value on the card. If the fare for a trip is greater than the stored Myki money balance remaining, the card will show a negative Myki money balance, in which case it cannot be touched on again until it has been topped up. Passengers do not need to touch on or off for tram trips entirely within in the "free tram zone", which covers essentially the Melbourne CBD.

Mobile Myki[edit]

Mobile Myki is a virtual Myki card on an Android phone using Google Pay. Stored value and fares calculation works in the same way as a normal Myki, and the phone is held against a Myki reader to touch on or off. Note: Mobile Myki cards need to be registered in the same process as regular Myki Cards and are not automatically linked to the user.

Services available[edit]

A Myki card can be used for travel on:

  • Melbourne metropolitan train, tram and bus services including SmartBus, but not Skybus services
  • V/Line trains travelling within the V/Line commuter belt (between Melbourne and Seymour, Traralgon, Wendouree, Waurn Ponds, and Epsom/Eaglehawk stations)
  • Regional buses in major towns within the commuter belt (e.g., Ballarat, Bendigo, Geelong and the Latrobe Valley).[10]

Card types[edit]

There are Myki cards for full fare, concession, child and Victorian seniors passengers.[11]

Prior to January 2015, Myki cards were issued with a green front, with various designs on the back of the card. Since then issued Myki card have had a uniform predominantly black design[12] meaning it is no longer possible to visually distinguish between full fare and concession cards.

A "Myki Explorer" pack is available, intended for use by interstate and overseas visitors (or an option for users from outside metropolitan Melbourne). Full fare packs cost $16 and child, concession and seniors packs cost $8. The pack includes a Myki card pre-loaded with $10 (full fare) or $5 (concession), which is enough for one day's worth of travel in Zones 1 and 2; the pack also includes vouchers for discounts at major tourist attractions, instructions on how to use Myki, and a protective Myki wallet. Users can reclaim any unused balance on their Myki when they no longer need it, but not the $6 or $3 purchase price.[13] The pack is sold from locations such as Tullamarine Airport, hotel concierge desks, backpacker and bed & breakfast accommodation facilities, tourist information centres, Station Pier, Melbourne, Southern Cross station and other outlets.[14][15]

Card registration[edit]

Myki cards and Mobile Myki can be "registered" with Public Transport Victoria (PTV), which protects the card holder against loss of the card and enables the holder to view their travel history online. It also enables "auto top up" to be set up, enables the card holder to view the card expiry date online and allows PTV to contact the registered card holder of an imminent card expiry date.

Fare calculation and default fares[edit]

First generation Myki fare payment device on board a bus in Geelong
A Myki reader aboard a tram in Maribyrnong
Newer myki gate at Blackburn station made by Vix Technology

Myki is a multi-modal fare and ticketing system based on zones. Metropolitan Melbourne is divided into two zones (Zones 1 and 2). Outside of metropolitan Melbourne there are a further eleven zones (Zones 3–13).[16][17] There are areas of overlap between some zones (notably Zones 1 and 2), where locations exist within both zones.

The Myki system calculates the cheapest fare for a passenger based on the time and zone(s) travelled in on a given day. Fares are assessed on the basis of a two-hour fare or a daily fare.[18] Longer periods, of 7 days or 28–365 days, can be pre-loaded into the card as a Myki pass giving unlimited travel within a nominated zone or zones for the relevant period. If a 365-day pass is purchased, the days above 325 are free of charge. Myki fares are based on the time and zone fares used under the previous Metcard system (with zones expanded to cover the V/Line commuter belt), with the exception of the single trip "City Saver" fare which was not made available under the Myki system.[19]

If a Myki card is not touched off at the completion of a journey the system will charge a default fare, which is usually equal to the most expensive journey that could have been undertaken by a passenger, based on the location of touch on. Passengers do not need to touch off when alighting a tram unless their travel is only in Zone 2.

Prior to the introduction of Myki, a separate fares and ticketing system existed for all V/Line (country) services, based on paper tickets. This system still operates on V/Line services that run outside of the commuter belt area.

Card expiry[edit]

A Myki card has a limited validity period, but the expiry date is not printed on the card. A physical card expires four years after the date on which it is purchased. Mobile Myki expires after two years. If the card is registered, the holder can see online the date on which the card expires. PTV also contacts the registered card holder shortly before the expiry date to remind them of the card's imminent expiry. Holders of anonymous cards must use a card vending machine or Myki Check machine to find out when their card will expire.[20]

An Myki card that has expired or is expiring in the next 60 days can be replaced for free at staffed metropolitan railway stations, Myki-enabled V/Line stations or a PTV Hub, with any balance from the expired/expiring card being transferred to the new card instantly.[21][22] Alternatively, users can post their expired/expiring Myki card to PTV and wait up to 10 working days for a new card to be posted to them. If the expired/expiring card was registered, the replacement card will be automatically registered. Auto top-up will not be transferred to the new Myki and, if desired, needs to be set up again. To obtain a replacement for a personalised Myki card, users must mail their card to PTV.

History[edit]

Myki Bus – Driver's Console
Myki Bus – Fare Payment Device

Myki replaced the Metcard ticketing system in metropolitan Melbourne, and various ticketing systems used by buses in some major regional cities. Work on the new public transport ticketing system for Victoria commenced in late 2002.[23] In June 2003, the Transport Ticketing Authority (TTA) was established to procure and manage the new system.[24] On 12 July 2005, the Kamco consortium was awarded the $494 million contract to develop the system, with the completion date being 2007. The consortium was made up of Keane Inc, Ascom, ERG, and Giesecke & Devrient Australasia.[25]

A pilot program was due to begin in early 2007,[26] but was delayed by approximately a year.[27] In February 2008, Public Transport Minister, Lynne Kosky, announced that the full roll-out of the system would not begin until the end of the year.[28] By March the same year, the minister said that the system would not be operational until 2010.[29] In April 2008, the TTA announced that it had stopped making service payments to the Kamco consortium after April 2007, because the project had not been delivered on schedule.[30]

The first field trial of the new Myki system was held on the Geelong bus network in late 2007, which identified problems. In August 2008 testing began on the Melbourne suburban train and tram networks.[31][32]

On 12 December 2008, Myki went on sale to the general public on four bus routes in Geelong,[33] and on 2 March 2009 all bus routes in the Geelong and Bellarine Peninsula area were completely switched to Myki.[34] In April 2009, all bus services in Ballarat, Bendigo and Seymour were converted to Myki.[35][36][37] In May 2009, all bus services in the Latrobe Valley towns of Moe, Morwell, Traralgon and Warragul were operating with Myki equipment, making it the last regional bus system to be converted.[38]

Melbourne roll-out[edit]

The Melbourne roll-out began in July 2007 with the installation of Myki readers.[39] Myki became valid for travel on all metropolitan train services, but not trams and buses, from 29 December 2009,[40][41] though the system of purchasing cards was still cumbersome. On 25 July 2010, Myki coverage was extended to Melbourne metropolitan bus and tram services.[42]

During 2012, the government progressively shut down the Metcard system:

  • from the start of 2012, yearly Metcards became unavailable
  • from 26 March 2012, monthly and weekly Metcards became unavailable
  • from 30 June 2012, "value" Metcards, such as 10x2 hour, 10xEarly Bird, 5xDaily, 5xWeekend Daily, 5xSeniors Daily, 10xCity Saver, Sunday Saver and Off-Peak Daily became unavailable. Only single-use 2-hour, Daily, City Saver and Seniors Daily Metcards continued to be available.

All Metcard ticket vending machines on railway stations were removed or switched off. The only Metcard vending machines still in operation were on trams. The limited remaining range of Metcards could only be purchased from staff at premium stations, from bus drivers, or from a PTV Hub. The sale of Metcards at Premium (staffed) Metro railway stations was progressively phased out, and ceased entirely during October. The removal of Metcard validators from railway stations started on 12 November 2012.[43] Also from November, passengers with unused Metcards were able to transfer the value onto a Myki card as Myki money at premium Metro railway stations.[44]

On 29 December 2012, Metcard was switched off, and Myki became the only form of ticket valid on Melbourne public transport.[45] On the same day, all Metcard equipment remaining on the system became inoperative.

It was intended that the Skybus Melbourne Airport shuttle bus service (with its own, premium fares) would also accept Myki once the system was fully operational, but this did not happen.[citation needed]

In May 2014, the first Myki electronic gates with a touch screen became operational.[46]

Regional implementation[edit]

Myki came into use on regional "commuter" (short-haul) rail services in July 2013,[47] in a staged process: between Melbourne and Seymour on 24 June, on the Traralgon line on 8 July, the Bendigo line on 17 July, the Ballarat line on 24 July, and the Geelong-Marshall line on 29 July.[47] Paper family tickets are available to families travelling within the Myki zone with children below 17 years of age.[48] On 10 November 2013, Myki was introduced on Wallan and Kilmore town buses.

On 25 February 2014, paper tickets for passengers on V/Line commuter services were abolished, and passengers were required to use Myki. Paper tickets remain for travel outside the Myki zone, such as to Warrnambool, Bairnsdale, Swan Hill, Shepparton or Albury. Passengers with Myki Pass who want to travel beyond the Myki area can purchase paper "extension tickets" to cover the rest of their journey.[49]

Issues and criticisms[edit]

The Myki ticketing system has been criticised on a number of grounds:

  • Necessity: Critics, such as the Public Transport Users Association, questioned why a new ticketing system was needed when Melbourne already had an adequate one. The Metcard validating equipment already had built-in support for a contactless ticket (the yellow circles on the front of the former Metcard validators, as well as on Ticket Vending Machines.[50]
  • Its total cost of $1.5 billion.[51][52]
  • Extended delivery timeframe. The project began in May 2005 with a scheduled delivery date of March 2007.[53] Full delivery eventually took until 2013.[52][54][55][56]
  • Lack of a short-term ticket: The decision not to proceed with the planned introduction of short-term tickets in Melbourne, and to abolish them on regional town bus services, meant that Myki is now one of the world's only ticketing systems on which visitors and occasional users cannot buy a short-term ticket.[57] A total of 50 million short-term tickets, costing $15 million, were pulped.[58]
  • The lack of ticket sales or top up facilities on board trams, a facility which was available under previous ticketing systems.[59] As a result, tram passengers must have bought and topped up a myki before they board the vehicle. Options to do this through the retail network are limited, particularly in the outer suburbs and after hours where Myki retailers (except 7-Eleven) have closed while trams can still be running.
  • Privacy: In 2010 the Opposition expressed concern over the data collection and sharing used by Myki, claiming that the Government was breaching its own Information Privacy Act.[60]

Problems[edit]

  • On 29 December 2009, the reputation of Lynne Kosky, the Public Transport Minister at the time, was put into question when Kosky was unable to recall the phone number for commuters to buy a ticket,[61] and a computer error resulted in over 1,600 people receiving new Myki cards with their name incorrectly spelled or printed as 'anonymous'.[62]
  • Due to Myki's protracted introduction, the government had to continually extend payments for the existing Metcard system alongside Myki.[63] This was done to ensure commuters had a chance to switch over to Myki before Metcard was removed from the transport network.
  • Newsagents initially refused to sell Myki cards because lower commissions were being offered by the government in comparison to Metcard.[64]
  • Controversies over the tendering process. A staff member of the TTA left a USB flash drive in a room with representatives of one of the bidders. The TTA said this was an accident and that there was no confidential information on the flash drive.[65] Also, the company hired by the TTA early in the process to give it technical advice was part of the winning consortium.[66]
  • Increased dwell times: Tests commissioned by the Government in 2007 suggested longer stationary times for trams compared to the Metcard system as a result of passengers needing to touch on and off when boarding and disembarking. As a result, when Myki was made available on trams in 2009 the requirement to touch off was removed.[67]
  • Potential for a higher fare to be charged if a user forgets to touch off: The cost of a trip after which the user has not touched off (deliberately or accidentally) may be higher than the fare the passenger would have paid if they had touched off.
  • Disability Access: Disability groups claimed that several elements of the Myki program would be problematic for users with a disability (particularly people in wheelchairs, or those with cognitive limitations or who lack dexterity) due to the placement of several pieces of equipment.[68][69] On low-floor trams, Myki readers have been installed at various heights to cater for this. The Government introduced a free Access Travel Pass for users who are unable to use Myki ticketing equipment as a result of a permanent disability.[70]
  • Rules covering faulty cards: The TTA originally stated that passengers who had a faulty Myki card would need to buy a replacement Myki card if they wanted to travel and seek reimbursement later. This replicated the rule for faulty Metcards.[71] Users are now able to go to a staffed railway station to have a faulty Myki replaced on the spot.
  • Auto top-up failure problem: Originally, when the auto top-up feature of Myki failed due to insufficient funds, the card was blocked and had to be posted to Myki to be reactivated. Now the auto top-up request is removed from the card, and the original top up amount is reversed from the Myki.
  • Ticket vending machines receipt issuing: Topping up a Myki using EFTPOS or credit card displays a screen asking the user if they would like a receipt to be printed. If "no" was selected, an EFT transaction record was printed anyway, which contained the credit card user's full name, expiry date and 9 of 16 credit card digits. This was subsequently changed to show only the last four digits of the credit card with the card holder's name no longer printed, and eventually to prevent the printing of receipts when "no" had been selected.
  • Vandalism: Particularly in the early days of myki, there were widespread reports of damage to Myki equipment, with up to 60% of machines being targeted by vandals.[72] Display screens on fare payment devices and card vending machines could be smashed by heavy objects, rendering the displays unusable, or by marker pen, paint or scratching obscuring information.[73][74] In mid-2013 it was reported that Myki machines at some railway stations had been broken into using portable power tools, in order to raid their cash boxes.[75] While Myki readers will often still work despite surface vandalism, passengers might not be able to read the information displayed on the reader's screen.
  • On 11 June 2015, a Melbourne commuter found their card showed a negative balance of A$2,684,350.[76]

Notes[edit]

  1. ^ Myki valid for trips between Melbourne and Geelong, Ballarat, Bendigo, Traralgon or Seymour
  2. ^ Myki valid for regional town bus trips in Ballarat, Bendigo, Eaglehawk, Epsom, Geelong, Kangaroo Flat, Kilmore East, Moe, Morwell, Seymour, South Geelong, Traralgon, Wallan and Waurn Ponds

See also[edit]

References[edit]

  1. ^ "FAQs". Kamco. kamco.com.au. 25 March 2008. Retrieved 22 November 2012.
  2. ^ "What is myki? – myki". Transport Ticketing Authority. Archived from the original on 24 January 2012. Retrieved 28 December 2011.
  3. ^ "Nostalgia validated as myki steams over tickets to ride". The Age. Melbourne. Retrieved 13 June 2015.
  4. ^ "Outsmarted: Victoria pays the price". The Age. Melbourne.
  5. ^ "Transport (Compliance and Miscellaneous) (Ticketing) Regulations 2017" (PDF). Retrieved 5 September 2020.
  6. ^ Victoria, Public Transport. "Victorian Fares and Ticketing Manual". Public Transport Victoria. Retrieved 5 September 2020.
  7. ^ Victoria, Public Transport. "Where to buy and top up". Public Transport Victoria. Retrieved 11 January 2020.
  8. ^ "How to instantly top up myki Money on the PTV app".
  9. ^ Victoria, Public Transport. "Travel with myki". Public Transport Victoria.
  10. ^ "myki and VLine". V/Line Pty Ltd. Archived from the original on 20 January 2013. Retrieved 4 January 2013.
  11. ^ "Buying your myki". Archived from the original on 15 February 2015. Retrieved 15 February 2015.
  12. ^ "New-look myki card to hit the rails". Melbourne, Australia: Public Transport Victoria. 17 October 2014. Retrieved 15 February 2015.
  13. ^ Greg Thom (22 May 2012). "Tourists receive myki bonus". Herald Sun. Retrieved 14 June 2012.
  14. ^ Robert Upe (22 May 2012). "Tourism industry hails myki visitor pack". the Age. Melbourne. Retrieved 3 July 2012.
  15. ^ "myki Visitor pack". myki. Archived from the original on 21 June 2012. Retrieved 3 July 2012.
  16. ^ "Zones". Public Transport Victoria. Retrieved 15 February 2015.
  17. ^ "Regional train myki zones" (PDF). Public Transport Victoria. June 2013. Archived from the original (PDF) on 11 February 2014. Retrieved 5 July 2013.
  18. ^ "Victoria Announces MYKI Ready For Use on Melbourne Trains". 29 December 2009. Archived from the original on 2 January 2010. Retrieved 30 December 2009.
  19. ^ "Govt to drop city saver tram fare". Melbourne: Australian Broadcasting Corporation. 18 June 2010. Retrieved 15 February 2015.
  20. ^ Jacks, Timna (23 January 2019). "'Ticking time bomb': Caught out with an expired myki". The Age.
  21. ^ "Refunds and replacements – Public Transport Victoria". Ptv.vic.gov.au. Archived from the original on 26 June 2013. Retrieved 13 June 2015.
  22. ^ Victoria, Public Transport. "Replace a ticket". Public Transport Victoria. Retrieved 31 August 2020.
  23. ^ "Metcard – The Flinders Street Display". Victorian Public Transport Ticketing. robx1.net. Retrieved 18 August 2008.
  24. ^ "Public transport – Transport Ticketing Authority". transport.vic.gov.au. Archived from the original on 26 July 2008. Retrieved 18 August 2008.
  25. ^ "SMARTCARD TICKETING TAKES MAJOR STEP FORWARD". Media Release: OFFICE OF THE PREMIER. dpc.vic.gov.au. 12 July 2005. Archived from the original on 28 February 2011. Retrieved 18 August 2008.
  26. ^ "Home – Public Transport Victoria". Myki.com.au. Archived from the original on 17 March 2007. Retrieved 13 June 2015.
  27. ^ https://web.archive.org/web/20080506013610/http://www.secureidnews.com/news/2007/11/01/australias-smart-card-inquiry-report-released/. Archived from the original on 6 May 2008. Retrieved 19 February 2016. {{cite web}}: Missing or empty |title= (help)
  28. ^ David Rood (5 February 2008). "Smartcard runs two years late". The Age. Melbourne. Retrieved 18 August 2008.
  29. ^ "Smartcard system may face two-year delay". The Age. Australian Associated Press. 25 March 2008. Retrieved 18 August 2008.
  30. ^ Ferguson, John (15 April 2008). "myki payment withheld". Herald Sun. Retrieved 20 April 2008.
  31. ^ Ashley Gardiner (8 August 2008). "myki smartcard put to test". Australian IT. australianit.news.com.au. Archived from the original on 19 August 2008. Retrieved 18 August 2008.
  32. ^ Ashley Gardiner (18 August 2008). "Smart card tests to begin on trams this week". Herald Sun. news.com.au. Archived from the original on 15 September 2008. Retrieved 18 August 2008.
  33. ^ Channel 7 News (12 December 2008 – reporter Andrew Lunn)
  34. ^ Ashley Gardiner (2 March 2009). "Geelong's public transport switches to myki smartcard system". Herald Sun. news.com.au. Retrieved 28 May 2009.
  35. ^ "New ticket system starting next week". The Courier. thecourier.com.au. 30 March 2009. Retrieved 28 May 2009.
  36. ^ "myki shrouded in secrecy". The Courier. thecourier.com.au. 13 February 2009. Retrieved 28 May 2009.
  37. ^ "Glitch makes myki a bit dear". The Advertiser. bendigoadvertiser.com.au. 5 May 2009. Retrieved 28 May 2009.
  38. ^ "Media Release : Morwell buses to make smart ticketing move". myki.com.au. 7 May 2009. Archived from the original on 6 July 2011. Retrieved 28 May 2009.
  39. ^ "MYKI DEVICES BEING INSTALLED IN MELBOURNE" (PDF). Transport Ticketing Authority. 27 April 2009. Archived from the original (PDF) on 15 October 2009. Retrieved 18 July 2009.
  40. ^ Clay Lucas (29 December 2009). "myki rolls out – but only on city trains". The Age. Melbourne. Retrieved 30 December 2009.
  41. ^ Wallace, Rick (31 December 2009). "No Apologies For Ticketing Bungle". The Australian. Retrieved 30 December 2009.
  42. ^ http://www.metlinkmelbourne.com.au/news/news-promotions/myki-rollout-continues/. Retrieved 24 July 2010. {{cite web}}: Missing or empty |title= (help)[dead link]
  43. ^ "Metcard validator removal begins". Public Transport Victoria. Archived from the original on 6 December 2012. Retrieved 13 November 2012.
  44. ^ "Melbourne's public transport readies for the end of Metcard". Public Transport Victoria. 13 September 2012. Archived from the original on 17 September 2012. Retrieved 18 September 2012.
  45. ^ "From Saturday 29 December, myki is the only way to go". Public Transport Victoria. 28 December 2012. Archived from the original on 9 January 2013. Retrieved 4 January 2013.
  46. ^ "Introducing next-generation myki gates". ptv.vic.gov.au. Archived from the original on 10 May 2014. Retrieved 10 April 2018.
  47. ^ a b "myki to start on VLine Commuter Services". VLine Pty Ltd. Archived from the original on 27 August 2013. Retrieved 7 August 2013.
  48. ^ "Family Traveller ticket". V/Line. Retrieved 15 May 2017.
  49. ^ "Regional fares". Public Transport Victoria. Retrieved 15 May 2017.
  50. ^ "Student Passes, Adult Yearlies and Employee Touchcards". The unofficial Metcard Website. robx1.net. Retrieved 28 May 2009.
  51. ^ "#Myki cost over ten years has gone up to $1.5 billion". Danielbowen.com. 20 June 2012. Retrieved 13 June 2015.
  52. ^ a b "Little relief for Metro commuters". The Age. Melbourne.
  53. ^ "Myki transport ticket system could now two years late". Herald Sun. 3 February 2008. Retrieved 13 June 2015.
  54. ^ Wallace, Rick (2 April 2008). "Ticketing boss axed for myki woes". The Australian.
  55. ^ Dowling, Jason (26 May 2008). "Travel card faces more costly delays". The Age. Melbourne.
  56. ^ "myki". V/Line. Archived from the original on 20 January 2013. Retrieved 30 January 2013.
  57. ^ Clay Lucas (13 July 2011). "Tourists taken for a ride on myki". The Age. Melbourne. Retrieved 15 May 2012.
  58. ^ Clay Lucas (5 September 2011). "$15m myki cards set to be pulped". The Age. Retrieved 15 May 2012.
  59. ^ Clay Lucas (22 June 2011). "myki vending machines scrapped from trams". The Age. Melbourne. Retrieved 15 May 2012.
  60. ^ "Myki 'to share our data'". Herald Sun. Retrieved 13 June 2015.
  61. ^ Mitchell, Geraldine (30 December 2009). "Kosky trips up on myki troubles". Herald Sun. p. 5. Retrieved 6 January 2010.
  62. ^ Lucas, Clay (6 January 2010). "myki stumbles over names". The Age. Melbourne. p. 5. Retrieved 6 January 2010.
  63. ^ Lucas, Clay (25 April 2008). "Smart card delays fill ticket giant's coffers". The Age.
  64. ^ Whinnett, Ellen (3 January 2008). "Newsagents vow they won't sell it". Herald Sun.
  65. ^ http://www.news.com.au/heraldsun/story/0,21985,20372975-2862,00.html. Retrieved 9 September 2006. {{cite web}}: Missing or empty |title= (help)[dead link]
  66. ^ http://www.news.com.au/story/0,23599,20370150-1243,00.html. Retrieved 9 September 2006. {{cite web}}: Missing or empty |title= (help)[dead link]
  67. ^ Clay Lucas (3 March 2009). "Smartcard not so smart for tram times". The Age. Melbourne. Retrieved 28 May 2009.
  68. ^ https://archive.today/20120908124756/http://www.news.com.au/heraldsun/story/0,21985,22122633-2862,00.html. Archived from the original on 8 September 2012. Retrieved 27 July 2007. {{cite web}}: Missing or empty |title= (help)
  69. ^ Reid Sexton. "myki scanners on train platforms too high for the disabled to reach". The Age. Retrieved 13 June 2015.
  70. ^ (PDF) https://web.archive.org/web/20110608151803/http://www.metlinkmelbourne.com.au/assets/PDFs/Brochures/AccessTravelPassUnderstandingTheATP.pdf. Archived from the original (PDF) on 8 June 2011. Retrieved 19 February 2016. {{cite web}}: Missing or empty |title= (help)
  71. ^ Lucas, Clay (5 November 2009). "Outrage at Inspectors Over Passenger Fine". The Age. Melbourne.
  72. ^ Drill, Stephen (20 September 2009). "Vandals hit myki system". Herald Sun. Retrieved 12 February 2010.
  73. ^ dexcore (1 September 2010). "Imageshack — myki Validator Scratched". Retrieved 1 September 2010.
  74. ^ dexcore (1 September 2010). "Imageshack — myki Validator Scratched". Retrieved 1 September 2010.
  75. ^ Harris, Amelia (10 July 2013). "Brazen bandits using power tools to steal money from myki machines at train stations across Melbourne". Herald Sun. Retrieved 21 July 2013.
  76. ^ Tom Cowie. "What it feels like to owe $2.7 million on your myki". The Age. Retrieved 13 June 2015.

External links[edit]