|The Rubbish Guys Disposal Service
|Headquarters||Vancouver, British Columbia, Canada|
Number of locations
|Brian Scudamore, Founder and CEO|
|Products||Junk Removal Services|
|Revenue||$153.8 million (2014)|
1-800-GOT-JUNK? is a franchised residential and commercial junk removal company operating in the United States, Canada, and Australia. The company's business model consists of taking an old activity, junk or trash haulage, and giving it a 'clean' image through branding and marketing. According to founder and CEO Brian Scudamore, "It was just a different spin on an industry, which was historically a very fragmented, dirty industry."
The company started in Vancouver, British Columbia in 1989. It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name. The first permanent franchise opened in 1997 in Victoria, Canada and a second in Toronto in 1998. In 2000, a franchise opened outside Canada in Portland, Oregon. By 2007 the company had 270 locations.
The company claims to keep 61.3% of collected items out of the landfill by recycling and donating. 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices. Franchisees have access to a report to track their landfill diversion. Franchise partners donate goods and services to community and charity organizations.
1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system. The company claimed a score of 80 in 2012. Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.
In the media
Entrepreneur Magazine named the company 425th of 500 franchises in 2013. Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.
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- Scudamore, Brian. "How I did it: Brian Scudamore". Business Vancouver. Retrieved 7 March 2015.
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- "1-800-GOT-JUNK Franchise Review - 1-800-GOT-JUNK Franchises For Sale". Businessmart.com. Archived from the original on 8 July 2011. Retrieved 2011-06-13.
- Villano, Matt (May 1, 2006). "A Cache of Cash Cleaning Up Other People's Trash". New York Times. Retrieved 14 January 2015.
- "The Frequent Flyer: Erik Church". Go Far. Retrieved 1 November 2013.
- "1-800-GOT-JUNK? - Another Year of Successful Earth Day Events!". 1-800-Got-Junk. Retrieved 14 July 2016.
- "Junk Salvaging Gets Environmental Audit". Greenandsave.com. Retrieved 1 November 2013.
- "Our honored small businesses - Where are they now?". Winning Workplaces. Retrieved 1 November 2013.
- "Yard Sale for the Cure". CP24. Retrieved 1 November 2013.
- D'Antonio, Mila. "1-800-GOT-JUNK? drives its customer experience forward". 1to1 Media. Retrieved 1 November 2013.
- "1-800-GOT-JUNK? case study". Apptivo. Retrieved 1 November 2013.
- Levy Sarfin, Rachel. "1-800-GOT-JUNK? rolls out mobile app for franchise partners". IT in Canada. Retrieved 1 November 2013.
- "1-800-GOT-JUNK now has an app". Computer Dealer News. Retrieved 1 November 2013.
- "2013 Franchise 500 Rankings". Entrepreneur Magazine. Retrieved 1 November 2013.
- "The 50 most engaged workplaces in Canada". The Globe and Mail. Toronto. 28 September 2012. Retrieved 1 November 2013.
- "Undercover Analysis | Episode #4: Got-Junk Boss Brian Scudamore". Financial Post. Retrieved 1 November 2013.
- Gee, Dana. "Notes are junk in name only?". Canada.com. Retrieved 1 November 2013.