Workplace incivility: Difference between revisions
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Somewhere between the extremes are numerous everyday examples of workplace [[rudeness]] and [[impropriety]] such as:<ref name=Johnson>{{cite journal |last1=Johnson |first1=Pamela R. |last2=Indvik |first2=Julie |title=Slings and arrows of rudeness: incivility in the workplace |journal=Journal of Management Development |volume=20 |pages=705–14 |year=2001 |doi=10.1108/EUM0000000005829}}</ref> |
Somewhere between the extremes are numerous everyday examples of workplace [[rudeness]] and [[impropriety]] such as:<ref name=Johnson>{{cite journal |last1=Johnson |first1=Pamela R. |last2=Indvik |first2=Julie |title=Slings and arrows of rudeness: incivility in the workplace |journal=Journal of Management Development |volume=20 |pages=705–14 |year=2001 |doi=10.1108/EUM0000000005829}}</ref> |
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* sending a nasty and demeaning note ([[hate mail]]) |
* sending a nasty and demeaning note ([[hate mail]]). |
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* side conversations during formal business meetings. |
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* emotional put-downs, best to be avoided. |
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* Disrespecting workers by comments, gestures or proven behaviors (hostility) based on characteristics such as their race, religion, gender, etc. This is considered workplace [[discrimination]]. |
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* giving dirty looks or other negative eye contact |
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* giving dirty looks or other negative eye contact (I.e. "Hawk eyes" considered to be threatening in the culture of the United States). |
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* [[insulting]] others. |
* [[insulting]] others. |
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Revision as of 10:42, 30 December 2010
Workplace incivility has been defined as "low-intensity deviant behavior with ambiguous intent to harm the target....Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others"[1] Incivility is distinct from violence. Examples of workplace incivility include insulting comments, denigration of the target's work, spreading false rumors, social isolation, etc.
Research findings
A summary of research conducted in Europe suggests that workplace incivility is common there.[2] In research on more than 1000 U. S. civil service workers, Cortina, Magley, Williams, and Langhout (2001) found that more than 70% of the sample experienced workplace incivility in the past five years.[2] Compared to men, women were more exposed to incivility; incivility was associated with psychological distress and reduced job satisfaction. The reduction of workplace incivility is a fertile area for further occupational health psychology research.
Subtle/covert examples
Examples at the more subtle end of the spectrum include:[1]
- giving somebody a "dirty look"
- asking for input and then ignoring it
- "forgetting" to share credit for a collaborative work.
- speaking with a condescending tone.
- interrupting others
- not listening
- waiting impatiently over someones desk to gain their attention.
Covert/overt examples
Somewhere between the extremes are numerous everyday examples of workplace rudeness and impropriety such as:[3]
- sending a nasty and demeaning note (hate mail).
- side conversations during formal business meetings.
- talking about someone behind his or her back.
- emotional put-downs, best to be avoided.
- Disrespecting workers by comments, gestures or proven behaviors (hostility) based on characteristics such as their race, religion, gender, etc. This is considered workplace discrimination.
- making accusations about professional competence.
- undermining credibility in front of others.
- overruling decisions without giving a reason.
- disrupting meetings.
- giving public reprimands.
- giving the silent treatment.
- not giving credit where credit is due.
- giving dirty looks or other negative eye contact (I.e. "Hawk eyes" considered to be threatening in the culture of the United States).
- insulting others.
Overt examples
More overt forms of incivility might include emotional tirades and losing one's temper.[3]
Workplace incivility v workplace bullying
Workplace bullying overlaps to some degree with workplace incivility but tends to encompass more intense and typically repeated acts of disregard and rudeness. Negative spirals of increasing incivility between organizational members can result in bullying,[4] but isolated acts of incivility are not conceptually bullying despite the apparent similarity in their form and content. In case of bullying, the intent of harm is less ambiguous, an unequal balance of power (both formal and informal) is more salient, and the target of bullying feels threatened, vulnerable and unable to defend himself or herself against negative recurring actions.[5][6]
See also
- Counterproductive work behavior
- Human resource development
- Occupational health psychology
- Sexual harassment
References
- ^ a b Andersson, Lynne M.; Pearson, Christine M. (1999). "Tit for Tat? The Spiraling Effect of Incivility in the Workplace". The Academy of Management Review. 24 (3): 452–71. doi:10.2307/259136.
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ignored (help) - ^ a b Cortina, Lilia M.; Magley, Vicki J.; Williams, Jill Hunter; Langhout, Regina Day (2001). "Incivility in the workplace: Incidence and impact". Journal of Occupational Health Psychology. 6 (1): 64–80. doi:10.1037/1076-8998.6.1.64. PMID 11199258.
- ^ a b Johnson, Pamela R.; Indvik, Julie (2001). "Slings and arrows of rudeness: incivility in the workplace". Journal of Management Development. 20: 705–14. doi:10.1108/EUM0000000005829.
- ^ Beale, Diane (2001). "Monitoring bullying in the workplace". In Tehrani, Noreen (ed.). Building a culture of respect: managing bullying at work. London: Routledge. pp. 77–94. ISBN 978-0-415-24648-4.
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suggested) (help) - ^ Rayner, Charlotte; Hoel, Helge; Cooper, Cary L. (2002). Workplace bullying: what we know, who is to blame, and what can we do?. London: Routledge. ISBN 978-0-415-24062-8.[page needed]
- ^ Peyton, Pauline Rennie (2003). Dignity at work: eliminate bullying and create a positive working environment. London: Brunner-Routledge. ISBN 978-1-58391-238-6.[page needed]
Further reading
Books
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- Bunk JA The role of appraisals, emotions, and coping in understanding experiences of workplace incivility (2007)
- Gallus JA Assertive coping with workplace incivility (2005)
- Kelley S Dishonorable treatment: workplace incivility, cultures of honor (2007)
- Kirk BA The role of emotional self-efficacy and emotional intelligence in workplace incivility and workplace satisfaction (2006)
- Lee AYH Will workplace incivility result in work-family spillover?, Singapore Management University. School of Social Sciences (2008)
- Liptrot G Experiences of workplace incivility: outcomes and moderating influences of coping style, social support and negative affect (2005)
- Loi NM Sex differences in workplace incivility and sexual harassment: (2006)
- Martin R Development and validation of the scale of workplace incivility (2004)
- Milam AC Individual differences and perceptions of workplace incivility (2006)
- Penney LM Workplace incivility and counterproductive workplace behavior (CWB): what is the relationship and does personality play a role? (2002)
- Polson SC Examining who and why: testing a moderated mediational model of workplace incivility (2008)
- Preston M Creating conflict: antecedents of workplace incivility (2007)
- Riley RP Coping with workplace incivility: effects on retaliatory behaviors (2005)
- Schmitt CM Examining the relationship between social allergens, counterproductive work behaviors, and workplace incivility (2006)
- Settles RL Understanding the presence of workplace incivility in K-12 schools: perceptions and responses from teachers (2008)
- Simmons DC Organizational culture, workplace incivility, and turnover: (2008)
- Smith DJ Workplace incivility and emotional labor in hospital nurses (2007)
- Windhorst SM Workplace incivility and the low-status target (2006)
Academic papers
- Bartlett, Michelle Elizabeth (2009). Workplace incivility and conflict management styles of community college leaders in the nine mega states (Doctoral Thesis). Clemson University.
- Blau, Gary; Andersson, Lynne (2005). "Testing a measure of instigated workplace incivility". Journal of Occupational and Organizational Psychology. 78: 595–614. doi:10.1348/096317905X26822.
- Brady, Christopher C. (2007). Gender, Attitudes, and Perceptions of Workplace Incivility (Masters Thesis). Western Kentucky University.
- Cortina, Lilia M.; Magley, Vicki J. (2009). "Patterns and profiles of response to incivility in the workplace". Journal of Occupational Health Psychology. 14 (3): 272–88. doi:10.1037/a0014934. PMID 19586222.
- Dion MJ The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses - April 2006
- Estes, B.; Jia Wang (2008). "Integrative Literature Review: Workplace Incivility: Impacts on Individual and Organizational Performance". Human Resource Development Review. 7: 218–40. doi:10.1177/1534484308315565.
- Felblinger, Dianne M. (2008). "Incivility and Bullying in the Workplace and Nurses' Shame Responses". Journal of Obstetric, Gynecologic, & Neonatal Nursing. 37: 234–41, quiz 241–2. doi:10.1111/j.1552-6909.2008.00227.x.
- Haines, Ted; Stringer, Bernadette; Duku, Eric (2007). "Workplace Safety Climate and Incivility Among British Columbia and Ontario Operating Room Nurses: A Preliminary Investigation". Canadian Journal of Community Mental Health. 26 (2): 141–52.
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ignored (help) - Hershcovis, M. Sandy (2010). "'Incivility, social undermining, bullying…oh my!': A call to reconcile constructs within workplace aggression research". Journal of Organizational Behavior: n/a. doi:10.1002/job.689.
- Hornstein HA Workplace incivility: An unavoidable product of human nature and organizational nurturing - Ivey Business Journal, November/December 2003
- Hutton SA Longitudinal Study of Workplace Incivility in a Hospital - University of Cincinnatti 2008
- Hutton, Scott; Gates, Donna; Gates, Donna (2008). "Workplace Incivility and Productivity Losses Among Direct Care Staff". AAOHN Journal. 56 (4): 168–75. doi:10.3928/08910162-20080401-01. PMID 18444405.
- Hutton, Scott (2006). "Workplace Incivility: State of the Science". Journal of Nursing Administration. 36 (1): 22–7. doi:10.1097/00005110-200601000-00006.
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ignored (help) - Kain VJJM The Relationship between workplace incivility and strain: Equity sensitivity as a moderator - Bowling Green State University 2008
- Spence Laschinger, Heather K.; Leiter, Michael; Day, Arla; Gilin, Debra (2009). "Workplace empowerment, incivility, and burnout: impact on staff nurse recruitment and retention outcomes". Journal of Nursing Management. 17 (3): 302–311. doi:10.1111/j.1365-2834.2009.00999.x. PMID 19426367.
- Lewis PS Workplace Incivility: Results of a Pilot Study 2009
- Lim VKG, Chin JY Cyber Incivility at the Workplace: What has Supervisor's Sex got to do with It? - PACIS 2006 Proceedings, 2006
- Lim, Sandy; Cortina, Lilia M. (2005). "Interpersonal Mistreatment in the Workplace: The Interface and Impact of General Incivility and Sexual Harassment". Journal of Applied Psychology. 90 (3): 483–96. doi:10.1037/0021-9010.90.3.483. PMID 15910144.
- Linvill JS Surviving workplace incivility: The use of supportive networks as a coping strategy - Purdue University, 2008
- Liu, Wu; Steve Chi, Shu-Cheng; Friedman, Ray; Tsai, Ming-Hong (2009). "Explaining Incivility in the Workplace: The Effects of Personality and Culture". Negotiation and Conflict Management Research. 2: 164. doi:10.1111/j.1750-4716.2009.00035.x.
- Milam, Alex C.; Spitzmueller, Christiane; Penney, Lisa M. (2009). "Investigating individual differences among targets of workplace incivility". Journal of Occupational Health Psychology. 14 (1): 58–69. doi:10.1037/a0012683. PMID 19210047.
- Namie G Workplace bullying: Escalated incivility - Ivey Business Journal, 2003
- Pearson, Christine M.; Porath, Christine L. (2005). "On the nature, consequences and remedies of workplace incivility: No time for 'nice'? Think again" (PDF). Academy of Management Executive. 19 (1): 7–18.
- Pearson, C. M.; Andersson, L. M.; Wegner, J. W. (2001). "When Workers Flout Convention: A Study of Workplace Incivility". Human Relations. 54: 1387–419. doi:10.1177/00187267015411001.
- Reio, Thomas G.; Ghosh, Rajashi (2009). "Antecedents and outcomes of workplace incivility: Implications for human resource development research and practice". Human Resource Development Quarterly. 20: 237–64. doi:10.1002/hrdq.20020.
- Roberts SJ Incivility as a function of workplace favoritism and employee impulsivity - University of Nebraska at Omaha 2009
- Shim JH, Park S Concept exploration of workplace incivility: Its Implication to HRD - University of Minnesota
- Simmons DC Organizational culture, workplace incivility, and turnover: The impact of human resources practices - University of Louisville 2008
- Taylor SG Cold Looks and Hot Tempers: Individual-Level Effects of Incivility in the Workplace 2010
- Trudel J Workplace incivility: Relationship with conflict management styles and impact on perceived job performance, organizational commitment and turnover - University of Louisville 2009
- Vickers MH Writing what's relevant: workplace incivility in public administration-a wolf in sheep's clothing - Administrative Theory & Praxis, March 1, 2006
- Yang LQ, Spector PE, Zhang XC, Lin XH Occupational Stress among Chinese Service Workers: The Role of Workplace Incivility
- Zauderer DG Workplace incivility and the management of human capital - The Public Manager, Spring 2002