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Amazon Locker

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Amazon Locker One New Change, London with new branding
Amazon Locker in Manhattan with old branding

Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com.[1] Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[2][3]

History

The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery.[4][5] Amazon Locker program was launched in September 2011 in New York City, Seattle, and London.[6] As of 2016, it also has lockers in the metro areas of Atlanta, Las Vegas, Houston, Austin, Dallas, Philadelphia, Minneapolis/St. Paul, Phoenix, Portland, Cincinnati, Charlotte, Chicago, Northwest Indiana (Munster), Detroit, Baltimore, Boston, Tampa, Orlando, Jacksonville, Harrisburg, Washington D.C and surrounding areas as well as various cities in California, Virginia, and Delaware.[7]

Operation

An Amazon Locker with the door open

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[8]

Amazon customers can also return packages to select Amazon Lockers.[9] Amazon lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until a locker is made available.

Locker locations

Amazon partners with retail stores such as 7-Eleven[10] and Spar[11][12] to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack had joined the program briefly in 2012, only to withdraw the next year.[13][14]

7-Eleven has kiosks in 186 locations in the US as of 2015.[15]

In the United Kingdom, Amazon has a partnership with Co-operative Food and Morrisons. Lockers are located within some Co-op and Morrisons stores.[16] Since 2012, libraries in West Sussex have also been operating lockers.[17] Large retail centres often have Amazon Lockers, for example there are 2 in One New Change in London,[18][19] and there is one in Stratford Centre.[20]

Amazon has also expanded the Locker program in France, Germany and Italy.[21][22][23]

See also

Packstation is a comparable service, offered by DHL Parcel Germany for self-service collection of parcels and oversize letters. Similar service operating in India called Smartbox where delivery boxes are located at prime Delhi Metro Stations.

References

  1. ^ "Amazon.co.uk Help: About Amazon Locker". www.amazon.co.uk. Retrieved 2016-05-25.
  2. ^ "Amazon Offering Lockers For Secure Product Delivery". CBS San Francisco. August 7, 2012. Retrieved September 27, 2013.
  3. ^ "Amazon Locker Main Page". Amazon. Retrieved 2012. {{cite news}}: Check date values in: |accessdate= (help)
  4. ^ Bensinger, Greg (August 7, 2012). "Amazon's New Secret Weapon: Delivery Lockers". WSJ. Retrieved 27 September 2013.
  5. ^ Wohlsen, Marcus (August 8, 2012). "Amazon's Lockers Move Front Line of Retail War to Back of 7-Eleven". WIRED. Retrieved September 27, 2013.
  6. ^ "Pick up your Amazon deliveries on your tube commute". Telegraph.co.uk. Retrieved 2016-05-25.
  7. ^ "All Amazon Lockers". Retrieved 2016-06-25.
  8. ^ Skariachan, Dhanya (November 5, 2012). "Staples to have Amazon lockers in U.S. stores: spokeswoman". Reuters. Retrieved September 27, 2013.
  9. ^ "Return a Package at an Amazon Locker". December 5, 2014.
  10. ^ Chao, Loretta (2015-11-12). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. ISSN 0099-9660. Retrieved 2016-05-25.
  11. ^ "Spar installs Amazon collection lockers | The Bookseller". www.thebookseller.com. Retrieved 2016-05-25.
  12. ^ "Spar installs Amazon lockers in nine stores as it ramps up multichannel". Retail Week. Retrieved 2016-05-25.
  13. ^ Wohlsen, Marcus (September 19, 2013). "Amazon's Delivery Lockers Booted From Staples, RadioShack". WIRED. Retrieved September 27, 2013.
  14. ^ Bachman, Justin (September 20, 2013). "Do Amazon's Lockers Help Retailers? Depends on What They Sell". Businessweek. Retrieved September 26, 2013.
  15. ^ Chao, Loretta (Nov 12, 2015). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. Retrieved Dec 12, 2015.
  16. ^ http://www.thebookseller.com/news/amazon-partners-co-op-collection-lockers.html
  17. ^ "Amazon lockers in libraries - Case study - GOV.UK". www.gov.uk. Retrieved 2016-01-07.
  18. ^ "8 customer experience principles for 'Click and collect' storage lockers | Spotless". Spotless. Retrieved 2016-05-25.
  19. ^ "Click and collect: Amazon plans to install lockers at shopping centres to pick up the goods you bought online". Mail Online. Retrieved 2016-05-25.
  20. ^ "Amazon Lockers stratfordshopping.co.uk". stratfordshopping.co.uk. Retrieved 2016-05-25.
  21. ^ "Amazon tests Amazon Locker at Shell stations in Germany". Ecommerce News. Retrieved 23 September 2016.
  22. ^ "Amazon installs its Amazon lockers in France". Ecommerce News.
  23. ^ "Amazon opens 43 new pick up locations in northern Italy". telecompaper.
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