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Amazon Locker

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Amazon Locker
Company typeDivision
Areas served
Canada, France, Germany, Italy, United Kingdom, United States, Spain
ParentAmazon
Websitehttps://www.amazon.com/b?node=6442600011

Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.[1] Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.[2][3] However, certain third party sellers on Amazon may not be able to ship to an Amazon Locker, due to their use of other shipping services such as FedEx or UPS that require a signature.

History

The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery.[4][5]

Amazon Locker program was launched in September 2011 in New York City, Seattle, and London.[6] As of December 2017, Lockers were available in over 2,000 locations in 50+ cities.[7]

Operation

An Amazon Locker with the door open

A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver to the locker, and the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is entered into the locker's touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.[8]

Amazon customers can also return packages to select Amazon Lockers.[9] Amazon Lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until space is available.

Locker locations

Amazon partners with retail stores such as 7-Eleven[10] and Spar[11][12] to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack joined the program briefly in 2012, only to withdraw the following year.[13][14]

7-Eleven has kiosks in 186 locations in the US as of 2015.[15]

In the United Kingdom, Amazon has a partnership with Co-operative Food and Morrisons. Lockers are located within some Co-op and Morrisons stores.[16] Since 2012, libraries in West Sussex have also been operating Lockers.[17] Large retail centres often have Amazon Lockers, for example there are two in One New Change in London,[18][19] and there is one in Stratford Centre.[20]

Amazon has also expanded the Locker program in Canada, France, Spain, Germany and Italy.[21][22][23]

In 2017, Amazon announced plans to launch Amazon Locker in select Whole Foods Market locations.[24]

Amazon Hub

Amazon Hub is a delivery locker for apartment lobbies. The delivery locker accepts packages from all carriers. [25] Amazon Hub was in beta from 2017[26] until June 2018, when Amazon announced that its Hub program would be available to all property management companies throughout the United States.[27]

See also

Packstation is a comparable service, offered by DHL Parcel Germany for self-service collection of parcels and oversize letters.

References

  1. ^ "Amazon.co.uk Help: About Amazon Locker". www.amazon.co.uk. Retrieved 2016-05-25.
  2. ^ "Amazon Offering Lockers For Secure Product Delivery". CBS San Francisco. August 7, 2012. Retrieved September 27, 2013.
  3. ^ "Amazon Locker Main Page". Amazon. Retrieved December 12, 2016.
  4. ^ Bensinger, Greg (August 7, 2012). "Amazon's New Secret Weapon: Delivery Lockers". WSJ. Retrieved 27 September 2013.
  5. ^ Wohlsen, Marcus (August 8, 2012). "Amazon's Lockers Move Front Line of Retail War to Back of 7-Eleven". WIRED. Retrieved September 27, 2013.
  6. ^ "Pick up your Amazon deliveries on your tube commute". Telegraph.co.uk. Retrieved 2016-05-25.
  7. ^ "Amazon.com: Amazon Locker Delivery".
  8. ^ Skariachan, Dhanya (November 5, 2012). "Staples to have Amazon lockers in U.S. stores: spokeswoman". Reuters. Retrieved September 27, 2013.
  9. ^ "Return a Package at an Amazon Locker". December 5, 2014.
  10. ^ Chao, Loretta (2015-11-12). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. ISSN 0099-9660. Retrieved 2016-05-25.
  11. ^ "Spar installs Amazon collection lockers | The Bookseller". www.thebookseller.com. Retrieved 2016-05-25.
  12. ^ "Spar installs Amazon lockers in nine stores as it ramps up multichannel". Retail Week. Retrieved 2016-05-25.
  13. ^ Wohlsen, Marcus (September 19, 2013). "Amazon's Delivery Lockers Booted From Staples, RadioShack". WIRED. Retrieved September 27, 2013.
  14. ^ Bachman, Justin (September 20, 2013). "Do Amazon's Lockers Help Retailers? Depends on What They Sell". Businessweek. Retrieved September 26, 2013.
  15. ^ Chao, Loretta (Nov 12, 2015). "7-Eleven Expands Locker Space, Hoping to Cash In on E-Commerce Wave". Wall Street Journal. Retrieved Dec 12, 2015.
  16. ^ "Amazon partners with Co-op for collection lockers - The Bookseller". www.thebookseller.com.
  17. ^ "Amazon lockers in libraries - Case study - GOV.UK". www.gov.uk. Retrieved 2016-01-07.
  18. ^ "8 customer experience principles for 'Click and collect' storage lockers | Spotless". Spotless. Retrieved 2016-05-25.
  19. ^ "Click and collect: Amazon plans to install lockers at shopping centres to pick up the goods you bought online". Mail Online. Retrieved 2016-05-25.
  20. ^ "Amazon Lockers stratfordshopping.co.uk". stratfordshopping.co.uk. Retrieved 2016-05-25.
  21. ^ "Amazon tests Amazon Locker at Shell stations in Germany". Ecommerce News. Retrieved 23 September 2016.
  22. ^ "Amazon installs its Amazon lockers in France". Ecommerce News.
  23. ^ "Amazon opens 43 new pick up locations in northern Italy". telecompaper.
  24. ^ \Lutz, Ashley. "Amazon Prime members will get special discounts at Whole Foods". Business Insider. Retrieved 25 August 2017.
  25. ^ Bishop, Todd. "Amazon's new 'Hub' delivery lockers will accept packages from any sender". GeekWire. Retrieved 25 August 2017.
  26. ^ Schlosser, Kurt. "Amazon's new 'Hub' delivery locker system is already a hit in San Francisco apartment building". GeekWire. Retrieved 25 August 2017.
  27. ^ "Amazon Expands Locker Delivery Hub Nationwide". Pymnts. 20 June 2018. Retrieved 19 July 2018.
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