BT Global Services

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BT Global Services plc
Public limited company
Industry Telecommunications
Headquarters BT Centre,
London, United Kingdom
Area served
Key people
Luis Alvarez
(Chief Executive)
Products Fixedline telephony
Mobile telephony
Broadband internet
Digital television
IT services
Number of employees
20,000 (2012)
Parent BT Group

BT Global Services plc (BTGS) is a division of United Kingdom telecommunications operator BT Group. It delivers a combination of communications and IT services to over 10,000 organisations and governments worldwide.[1] Its customers include 94% of the FTSE 100 companies, 74% of the Fortune 500 companies and 100% of Interbrand’s top 50 valuable brands.[2] BT Global Services employs around 20,000 people globally,[3] with one of the largest professional services capabilities in its industry.

Luis Alvarez became chief executive of BT Global Services in October 2012.[4]


BT Group began operating as a private corporation after the British Telecommunications Act of 1984.[5]

During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. From the 90's through the early 2000s, BT Group, then known as British Telecom, struggled. The company failed to secure a strong partner, struggled to expand internationally, and had significant debt.[6] In 2002 the attempt at an alliance (Concert 2 with AT&T) was disbanded. Thereafter the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.

Between 2002 and 2009, the Global Services division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters in 2005;,[7] the global network operator Infonet in 2005;[8] managed security market leader Counterpane in 2006;[9] US IT consultancy company International Network Services Corp. (INS) in 2007;[10] and Asian systems integrator Frontline in 2008.[11]


BT Global Services manages the global networked IT estate for Fiat, PepsiCo, Procter & Gamble and the European network for global pharma company Wyeth, the global data network for China Shipping, and the inbound voice services for Air China.

BT Global Services is a supplier of networked IT services for public and corporate sector customers. BT Global Services has a government contract with the National Health Service (NHS). The NHS Connecting for Health department and BT are building the NHS Spine, one of the world's largest transactional databases that forms the core of the NHS Care Records Service.


At the start of 2009, BT Global Services took a £340m writedown due to poor "cost controls"[12] shortly after the resignation of its CEO François Barrault. Later in the year the company reported losses of £2.1bn, despite sales of £8.8 billion.[13] BT Global Services then underwent a transformation programme, including cost saving initiatives, leading to substantial increases of EBITDA, operating profits and operating cash flow during its 2009-2010 financial year.[citation needed] In May 2010, BT announced an investment plan to increase its capabilities in the Asia-Pacific region. By the end of its 2010-2011 financial year, BT Global Services had increased orders with customers by 10% year on year, improved profitability, and became operating cash flow positive a year ahead of schedule.[citation needed]

Total income for BT Global Services in 2012-13 was £7.166bn.[14] The company offers networked IT services over its global network to customers in more than 170 countries.[15] BT's global capabilities include ability to deliver MPLS service in 197 countries, satellite services in 112 countries, telehousing facilities in 9 countries, 7 global development centres in 4 countries, 19 global service centres in 12 countries and 9 security operation centres in 5 countries.[citation needed]


  1. ^ BT Global services company profile
  2. ^ BT Group Fourth quarter and year to March 31, 2013 - Business Update presentation
  3. ^ BT Group Annual Report 2012, p117
  4. ^ "Luis Alvarez: Executive Profile & Biography". Businessweek. Bloomberg. 23 August 2013. Retrieved 24 August 2013. 
  5. ^ "History of Telecoms Regulation in UK". Retrieved 23 Jan 2015. 
  6. ^ "'Q&A: What now for BT?'". BBC News. 10 May 2001. Retrieved 23 Jan 2015. 
  7. ^ Laura Rohde (Mar 10, 2005). "BT signs hefty Reuters contract, buys Radianz". Retrieved 23 Jan 2015. 
  8. ^ Dinesh C. Sharma (November 8, 2004). "British Telecom to buy Infonet". Retrieved 23 Jan 2015. 
  9. ^ Antony Savvas (26 October 2006). "BT acquires Counterpane for managed network security". Retrieved 23 Jan 2015. 
  10. ^ Antony Savvas (2 Feb 2007). "BT buys US consultant INS". Retrieved 23 Jan 2015. 
  11. ^ Chua Hian Hou (Mar 25, 2008). "BT completes acquisition of Frontline". Retrieved 23 Jan 2015. 
  12. ^ "NPfIT future in question as BT reviews contract". ZD Net. 2009-01-23. 
  13. ^ "BT Global Services boss leaves after just 15 months". IDG's CIO UK. 2010-01-08. Retrieved 2010-01-08. 
  14. ^ BT Group results Fourth quarter and year to March 31, 2013 Press Release
  15. ^ BT Group Fourth quarter and year to March 31, 2013 - Business Update presentation

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