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Revision as of 14:37, 27 October 2011

This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.

General

System Creator License Implementation language(s) Back end Launch Date
Assembla Tickets Assembla Proprietary, hosted. Available for free for open source projects Ruby MySQL 2008
Bontq Bontq LLC Proprietary, hosted. Available for free for open source projects PHP, Java PostgreSQL 2010
The Bug Genie The Bug Genie MPL PHP >= 5.3.0 MySQL, PostgreSQL 2002
BugTracker.NET Corey Trager GPL ASP.NET, C# on Windows SQL Server, SQL Server Express 2002
Bugzilla Mozilla Foundation MPL Perl MySQL, Oracle, PostgreSQL 1998-09-19
Cerebro CineSoft Proprietary C++, Qt PostgreSQL 2009
codeBeamer Intland Software Proprietary, free version Java MySQL, Oracle, Apache Derby or Postgres 2002
Debbugs Debian GPL Perl Flatfile, Berkeley DB indexes 1994
FaultTrack DCOM Productions Free, Proprietary, Commercial C# SQL Server, MySQL 2011
FIT Issue Management Alcea Technologies Proprietary Java flat-file, optional extension for SQL Server, MySQL, Oracle (via JDBC) 2004
Flyspray flyspray.org LGPL PHP Mysql, PostgreSQL 2003
FogBugz Fog Creek Software Proprietary ASP.NET on Windows, Mono on Mac and Linux SQL Server, MySQL 2000
Fossil D. Richard Hipp BSD C SQLite 2006
Gemini Countersoft Proprietary, free for non profit / open source ASP.NET, C# Microsoft SQL Server 2003
GNATS Free Software Foundation GPL C MySQL 1992
GLPI INDEPNET GPL PHP MySQL 2003-11-17
Google Code Hosting Google Code Proprietary, hosted; available for open source projects Python BigTable 2004
HP Quality Center Hewlett-Packard, formerly Mercury Interactive Proprietary C++ (Visual Studio.NET 2005) (client), Java (server) SQL Server, Oracle Un­known
IBM Rational ClearQuest Rational Software Proprietary kernel: executables for several platforms; hooks: Perl and Visual Basic IBM DB2, Oracle, SQL Server, Access, Sybase ASA 1998
IBM Rational Team Concert Rational Software Proprietary kernel: Java; API: Java IBM DB2, Oracle, SQL Server, Apache Derby Un­known
ikiwiki Joey Hess mostly GPLv2 (mixed) Perl git, darcs, bzr, svn, monotone, mercurial, tla Un­known
IssueNet Elsinore Technologies Inc. Proprietary ASP.NET, C#, C++ SQL Server Un­known
IssueTrak IssueTrak Inc. Proprietary, Hosted and On-Premises ASP, Javascript Microsoft SQL Server 2000
iSupport GWI Software, Inc. Proprietary, Commercial, Source Code License available ASP.NET, XHTML, C# Microsoft SQL Server Un­known
JIRA Atlassian Proprietary, Free for non-commercial use Java MySQL, PostgreSQL, Oracle, SQL Server 2003
Launchpad Canonical Ltd. AGPL, hosted. Available for free for open source projects Python, Javascript PostgreSQL 2004
Liberum Help Desk Doug Luxem GPL ASP SQL Server, Access 2000
Kayako SupportSuite Kayako Proprietary, some parts GPL PHP MySQL 2001
LibreSource Artenum GPLv2 HTML, Java on all platforms PostgreSQL Un­known
ManageEngine ServiceDesk Plus ZOHO Corporation Proprietary Java MySQL, SQL Server Un­known
MantisBT Various (open source contributors) GPLv2 PHP ADOdb (MySQL, PostgreSQL, SQL Server, etc.) 2000
Microsoft Dynamics CRM Microsoft Proprietary, Commercial .NET Microsoft SQL Server 2003
Mojo Helpdesk Metadot online / hosted only Ruby on Rails Un­known Un­known
OnTime Axosoft Proprietary, Saas C#, .NET SQL Server 2002
org-mode Carsten Dominik GPLv3 Emacs Lisp text file(s) Un­known
OTRS otrs.org AGPL Perl MySQL, PostgreSQL, Oracle, SQL Server 2002
Planbox Planbox Proprietary, free version PHPJava MySQL 2009
Pivotal Tracker Pivotal Labs Proprietary, free version Ruby on Rails Ruby on Rails, MySQL, Memcached 2008
Plain Ticket Turbine interactive Proprietary, online, hosted. Java MySQL 2011
Projistics Nagarro Proprietary C#, .NET, Com+ SQL Server Un­known
Redmine Jean-Philippe Lang GPLv2 Ruby on Rails MySQL, PostgreSQL, SQLite 2006
Remedy Action Request System BMC Software Proprietary C Oracle, SQL Server, DB2, Informix, Sybase ASA 1992
Request Tracker Best Practical Solutions, LLC GPL Perl MySQL, PostgreSQL, Oracle, SQLite 1999-10-13
Roundup Ka-Ping Yee, Richard Jones MIT license (ZPL v 2.0 for the template system) Python SQLite, MySQL, PostgreSQL, Berkeley DB 2001
Spiceworks Desktop Spiceworks Proprietary, freeware Ruby on Rails sqlite Un­known
StarTeam originally Starbase Corporation, currently Borland Proprietary Java, C++, others SQL Server recommended, Oracle, DB2 supported Un­known
Supportworks Hornbill Systems Proprietary Visual C++ and PHP SQL Server, MySQL, Oracle, Sybase 1994
Team Foundation Server Microsoft Proprietary, Commercial .NET MS SQL Server 2005 & 2008 2005
Teamwork Open Lab Proprietary, some parts LGPL Java all relational (uses Hibernate) 2003
Trac Edgewall Software New BSD Python SQLite, PostgreSQL, MySQL 2006-10-01
Unawave Unawave LLC Proprietary Un­known Un­known 2010
Web Help Desk MacsDesign Studio, LLC Proprietary Java OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle 1999
Wrike Wrike, Inc. Proprietary, hosted Java PostgreSQL 2006
YouTrack JetBrains s.r.o. Proprietary, stand-alone and hosted, free version, free for open source projects Java, MPS-based DSLs JetBrains DB 2009
Zentrack Wrike, Inc. GPL PHP MySQL Un­known
System Creator License Implementation language(s) Back end Launch Date

Features

System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom Fields SLA[1] Plugin API[2] Multiple Projects Full-text search Indexed full-text search Indexed file search
Assembla Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications Un­known No Yes Yes No Yes Yes
BugTracker.NET integrated charts and reports No Yes Yes Yes No No Yes
Bugzilla reporting: integrated reports and charts, scheduled reports by mail Yes[3] Yes Yes Yes No Yes Yes Yes[4] Yes When using MySQL MyISAM[5] or Oracle Database[6] but not PostgreSQL[7]
codeBeamer Yes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dasboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications Yes Yes Yes Yes Yes Yes Un­known Yes[8] Yes[8] Yes[8]
Debbugs No No No Yes No No No Un­known
FaultTrack No No No No No No No Yes Un­known Un­known Un­known
Flyspray Yes, Roadmaps, overviews of projects, dependencies diagrams Yes Yes Yes No No Yes[9] Yes
FogBugz Integrated wiki No Yes Yes Yes No Yes[10] Yes Yes[11] Yes[12] No[13]
Fossil Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. No No No Yes No No Yes[14] No[15] No
Gemini Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues Yes[16] Yes Yes Yes No Yes Un­known
GNATS No No No No No No No Un­known
Google Code Hosting Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues No Yes Yes Yes No No Yes
HP Quality Center Yes Yes Yes No Yes No Yes Yes
IBM Rational ClearQuest reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes No No Yes Optional[17] Optional uses Solr and Lucene
IBM Rational Team Concert Yes Yes Yes Yes Yes No Yes Yes
ikiwiki No No No Yes Yes No No Un­known
IssueNet Advanced reporting, configurable dashboards, Microsoft Project integration No Yes Yes Yes No Yes Un­known
IssueTrak Task management, Workflow, Custom reporting, Knowledge Base, dashboard, service level agreement, automatic assignment, file attachments, inbound and outbound email, active directory integration, Asset Management, escalation rules, surveys, global issues, projects No Yes No Yes Yes Yes Yes
iSupport Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scripts No Yes Yes Yes No No Un­known
JIRA Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) Yes[18] Yes Yes Yes Yes Yes[19] Yes Yes [20] Yes Uses Lucene[20] Optional[21]
Liberum Help Desk No No No No No No No Un­known
LibreSource No No No Yes No No No Un­known
Kayako SupportSuite Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder No No Yes Yes Yes Yes Un­known
MantisBT Yes, Integration of MediaWiki, DokuWiki, XWiki No Yes Yes Yes No Yes Yes Yes[22] No[23] No[24]
Microsoft Dynamics CRM reporting: integrated charts and reports, export to Excel, Mail Merge No Yes Yes Yes No Yes Un­known
Mojo Helpdesk Yes Yes Yes Yes Yes Yes No Un­known
OnTime Wiki, SVN, VSS, Vault, Email Notification, Subversion No Yes Yes Yes Yes Yes Yes
org-mode No No Yes Yes Yes No No Un­known
OTRS Advanced reporting, configurable dashboards No Yes Yes Yes Yes Yes Un­known
Planbox Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. Yes Yes Yes Yes Yes Yes Yes Yes Yes No
Pivotal Tracker Yes, real time collaborative story backlog, integrated reports, email notification Yes No Yes No No Yes Yes
Plain Ticket Yes Yes Yes Yes No Yes No Yes Yes Yes No
Projistics Yes No Yes Yes No No No Un­known
Redmine Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV Yes[25] Yes Yes Yes No Yes Yes Yes[26] No Optional[27]
Remedy Action Request System With RKM, the Remedy Knowledge Base product from BMC No Yes[28] Yes Yes Yes Yes Un­known Optional [29] Optional Optional
Request Tracker Yes, MediaWiki[30] No Yes Yes Yes Yes[31] Yes[32] Yes Yes[33] Yes[33]
Roundup wiki can be integrated or linked No Yes Yes Yes No No Yes Yes[34] Yes with issues[35] Yes
Spiceworks Desktop asset inventory, reporting, ticket-based help desk No Yes Yes Yes No No Un­known
StarTeam No Yes[36] No No No No No Un­known
Supportworks Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool No Yes No Yes Yes Yes[37] Un­known
Team Foundation Server Yes - workflow definitions, process documentation Yes Yes Yes Yes No Yes Un­known
Teamwork Yes Yes Yes Yes Yes Yes No Yes Yes[38] Yes Uses Lucene
Trac Yes, integrated wiki Yes Yes Yes Yes No Yes[39] No Yes[40] No[41]
Unawave Yes, works within Google Wave No No Un­known No No No Un­known
Web Help Desk Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help No Yes Yes Yes No No Un­known Partial[42] No
Wrike real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, No Yes Yes No No No Un­known
YouTrack Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. Yes[43] Yes Yes Yes No No[44] Yes Yes[45] Yes Uses Lucene
Zentrack No No Yes Yes Yes No Yes Un­known
System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support Custom Fields SLA[1] Plugin API[2] Multiple Projects Full-text search Indexed full-text search Indexed file search

Input interfaces

System Web Email CLI GUI REST SOAP Mylyn[46] Visual Studio Others
Assembla Tickets Yes Yes Yes No Yes No Yes No No
BugTracker.NET Yes Yes No No No No No No No
Bugzilla Yes Yes Yes Yes Yes Yes Yes No No
codeBeamer Yes Yes No No No No Yes No No
Debbugs Yes Yes Yes No No No No No No
FaultTrack No No No Yes No No No No No
Flyspray Yes No No Yes No No No No No
FogBugz Yes Yes Yes No Yes No Yes Yes Yes XML
Fossil Yes No Yes No No No No No No
Gemini Yes Yes No Yes Yes No No Yes No
GNATS Yes No Yes No No No No No No
Google Code Hosting Yes No No No No No Yes[47] No No
HP Quality Center Yes No No No No No Yes[48] No No
IBM Rational ClearQuest Yes Yes No Yes No No Yes No No
ikiwiki Yes No Yes Yes No No No No No
IssueNet Yes Yes No Yes No No No Yes No
IssueTrak Yes Yes No Yes No No No No No
iSupport Yes Yes No No No No No No No
JIRA Yes Yes Yes[49] Yes Yes Yes Yes Yes[50] Yes - Eclipse
Launchpad Yes Yes No No Yes No No No Yes - Python[51]
Liberum Help Desk Yes No No No No No No No No
LibreSource Yes No No No No No No No No
Kayako SupportSuite Yes Yes No No No No No No No
MantisBT Yes No No No No Yes Yes No No
Microsoft Dynamics CRM Yes Yes No No No Yes No No No
Mojo Helpdesk Yes Yes No No No No No No No
OnTime Yes Yes No Yes No Yes No Yes Yes - Eclipse, iPhone
org-mode No No Yes No No No No No No
OTRS Yes Yes No No No Yes No No No
Planbox Yes Yes No Yes Yes No No No Yes - Mobile, Zendesk, Git, SVN, SnapEngage
Pivotal Tracker Yes Yes Yes Yes Yes No No No Yes - XML, iOS App
Plain Ticket Yes Yes No No No No No No No
System Web Email CLI GUI REST SOAP Mylyn[46] Visual Studio Others
Projistics Yes No No No No No No No No
Redmine Yes Yes No No Yes No Yes No No
Remedy Action Request System Yes Yes No Yes No Yes No No No
Request Tracker Yes Yes Yes No Yes[52] No No No No
Roundup Yes Yes Yes No No No No No No
Spiceworks Desktop Yes Yes No No No No No No Yes - iPhone
StarTeam No No No Yes No No No Yes No
Supportworks Yes Yes No Yes Yes[53] No No No No
Team Foundation Server Yes Yes Yes No No Yes No Yes No
Teamwork Yes Yes No No No No No No No
Trac Yes No No No No No Yes No Yes XMLRPC
Unawave Yes No No No No No No No No
Web Help Desk Yes Yes No Yes No No No No Yes - iPhone
Wrike Yes No No No No No No No No
YouTrack Yes Yes No No Yes No No No No
Zentrack Yes Yes No No No No No No Yes JSON, XML
System Web Email CLI GUI REST SOAP Mylyn[46] Visual Studio Others

Notification interfaces

System Email RSS Atom XMPP Twitter
Assembla Yes Yes No No Yes
BugTracker.NET Yes No No No No
Bugzilla Yes Yes Yes No No
codeBeamer Yes Yes Yes No Yes
Debbugs Yes No No No No
FaultTrack No No No No No
Flyspray Yes Yes Yes Yes No
FogBugz Yes Yes No No No
FootPrints Yes Yes Yes Yes Yes
Fossil No Yes No No No
Gemini Yes Yes No No No
GNATS Yes No No No No
Google Code Hosting Yes Yes No No No
HP Quality Center Yes No No No No
IBM Rational ClearQuest Yes No No No No
ikiwiki No Yes Yes No No
IssueNet Yes No No No No
IssueTrak Yes No No No No
iSupport Yes No No No No
JIRA Yes Yes No Yes No
Liberum Help Desk Yes No No No No
LibreSource No No No No No
Kayako SupportSuite Yes No No No No
MantisBT Yes Yes No No Yes
Microsoft Dynamics CRM Yes No No No No
Mojo Helpdesk Yes No No No No
OnTime Yes Yes No No No
org-mode No No No No No
OTRS Yes No No No No
Planbox Yes Yes No No Yes
Pivotal Tracker Yes Yes Yes No Yes
Plain Ticket Yes No No No No
Projistics No No No No No
Redmine Yes Yes Yes No Yes
Remedy Action Request System Yes No No No No
Request Tracker Yes Yes[54] No No No
Roundup Yes No No No No
Spiceworks Desktop Yes No No No No
StarTeam No No No No No
Supportworks Yes No No No No
Team Foundation Server Yes No No No No
Teamwork Yes Yes No No Yes
Trac Yes Yes No No No
Track-It! Yes No No No No
Unawave Yes No No No No
Web Help Desk Yes No No No No
Wrike Yes No No No No
YouTrack Yes Yes No Yes No
Zentrack Yes No No No No
System Email RSS Atom XMPP Twitter

Revision control system integration

System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others
Assembla Tickets Yes Yes No No No No Yes No No No No
Bontq No No No No No No No No No No No
BugTracker.NET Yes Yes No No Yes No Yes No No No No
Bugzilla Yes[55] Yes[56] Yes No No Yes Yes Yes Yes No No
codeBeamer Yes Yes No No No Yes Yes No No No No
Debbugs No Yes No No No No No No No No No
FaultTrack No No No No No No No No No No No
Flyspray No No No No No No No No No No No
FogBugz Yes Yes No No No Yes Yes Yes No No 2[57]
FootPrints Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes 2[58]
Fossil No No No No No No No No Yes No 1[59]
Gemini No No No No No Yes Yes No No No 1[60]
GNATS No No No No No Yes No No No No No
Google Code Hosting No Yes No No No No Yes No No No No
HP Quality Center No No No No No No No No Yes No No
IBM Rational ClearQuest No No No No No No No No Yes Yes No
ikiwiki No No No No No No No No No No No
IssueNet No No No No No No Yes Yes No No 1[60]
IssueTrak No No No No No No No No No No No
iSupport No No No No No No No No No No No
JIRA Yes Yes No No No Yes Yes Yes Yes[61] Yes No
Liberum Help Desk No No No No No No No No No No No
LibreSource No No No No No No Yes No No No No
Kayako SupportSuite No No No No No No No No No No No
MantisBT Yes Yes[62] No No No Yes Yes No No No No
Microsoft Dynamics CRM No No No No No No No No No No No
Mojo Helpdesk No No No No No No No No No No No
OnTime No Yes[63] No No No No Yes Yes No No Yes VSS, Vault Sourcegear
org-mode No No No No No No No No No No No
OTRS No No No No No No No No No No No
Planbox Yes No No No No No Yes No No No No
Pivotal Tracker Yes No No No No Yes No No No No No
Plain Ticket No No No No No No No No No No No
Projistics No No No No No No No No No No No
Redmine Yes Yes Yes No Yes Yes Yes No No No No
Remedy Action Request System No No No No No No No No No Yes No
Request Tracker No No No No No Yes Yes No No No No
Roundup No No No No Yes No Yes No No No No
Spiceworks Desktop No No No No No No No No No No No
StarTeam No No No No No No No No No No No
Supportworks No No No No No No No No No No No
Team Foundation Server No No No No No No No No No No No
Teamwork No No No No No No Yes No No No No
Trac Yes Yes Yes Yes Yes Yes Yes Yes[64] Yes No No
Unawave No No No No No No No No No No No
Web Help Desk No No No No No No No No No No No
Wrike No No No No No No Yes No No No No
YouTrack Yes[65] Yes[65] No No No Yes[65] Yes[65] Yes[65] No Yes[65] 3[65][66]
Zentrack No No No No No No No No No No No
System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others

Authentication methods

System Form based Public key cryptography Two-factor OpenID OAuth LDAP Shibboleth Others
Assembla Tickets Yes No No Yes No Yes (private version) Un­known Un­known
Bontq Yes No No No No No Un­known Un­known
BugTracker.NET Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Bugzilla Yes No No No No Yes Un­known No
codeBeamer Yes No No No No Yes Un­known No
Debbugs Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
FaultTrack Yes No No No No No No No
Flyspray Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
FogBugz Yes Un­known Un­known Un­known Un­known Yes Un­known Un­known
Fossil Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
Gemini Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
GNATS Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
Google Code Hosting Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
HP Quality Center Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
IBM Rational ClearQuest Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
ikiwiki Yes Un­known Un­known Yes Un­known Yes: (through web server auth) Un­known Un­known
IssueNet Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
IssueTrak Yes No No No No Yes No No
iSupport Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
JIRA Yes No No Yes Yes Yes Un­known No
Liberum Help Desk Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
LibreSource Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
Kayako SupportSuite Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
MantisBT Yes No No Yes[67] Yes[68] Yes Un­known No
Microsoft Dynamics CRM Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Mojo Helpdesk Un­known Un­known Un­known Un­known Un­known Yes Un­known Yes, Google account
OnTime Yes No No No No Yes No No
org-mode Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
OTRS Un­known Yes Un­known Un­known Un­known Yes Un­known Un­known
Planbox Yes No No Yes, Google Account No No No Yes, Google Account, OneLogin
Pivotal Tracker Yes No No Yes, Google Account No No No No
Plain Ticket Yes No No No No No No No
Projistics Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Redmine Yes Yes[69] No Yes[70] No Yes Yes, via Apache (using mod_rails) No
Remedy Action Request System Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Request Tracker Yes Un­known Un­known Yes[71] Un­known Yes[72] Un­known Yes[73]
Roundup Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Spiceworks Desktop Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
StarTeam Un­known Un­known Un­known Un­known Un­known No Un­known Un­known
Supportworks Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Team Foundation Server Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Teamwork Yes Un­known Un­known Un­known Un­known Yes Un­known Yes, Simple container auth.
Trac Yes Yes[74] No Yes[75] No Yes Un­known No
Unawave No No No No No No Un­known Yes, Google account
Web Help Desk Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
Wrike Un­known Un­known Un­known Un­known Un­known Yes Un­known Un­known
YouTrack Yes No No Yes No Yes Un­known Yes: JIRA account
Zentrack Yes Un­known Un­known Un­known Un­known Un­known Un­known Un­known
System Form based Public key cryptography Two-factor OpenID OAuth LDAP Shibboleth Others

See also

References

  1. ^ a b System supports service level agreement management
  2. ^ a b System has a plugin API to allow integration with other products
  3. ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
  4. ^ http://www.bugzilla.org/releases/2.18/new-features.html#fts
  5. ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
  6. ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
  7. ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
  8. ^ a b c "codeBeamer Searching". Codebeamer.com. Retrieved 2011-10-21.
  9. ^ Text formatting plugins with dokuwiki. The system itself doesn't have a well defined API, though is module based and has a templating system.
  10. ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
  11. ^ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
  12. ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
  13. ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
  14. ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
  15. ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
  16. ^ "Testuff.com". Testuff.com. Retrieved 2011-10-21.
  17. ^ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
  18. ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
  19. ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
  20. ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
  21. ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
  22. ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
  23. ^ http://www.mantisbt.org/bugs/view.php?id=4843
  24. ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
  25. ^ Hudson
  26. ^ http://www.redmine.org/projects/redmine/wiki/RedmineSearch
  27. ^ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.{{cite web}}: CS1 maint: numeric names: authors list (link)
  28. ^ Restricted to administrators
  29. ^ "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21.
  30. ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
  31. ^ Needs a third-party extension (RT ::Extension::SLA RT::Extension::SLA)
  32. ^ RT can be extended through Perl extensions, see for example RTX:: modules search.cpan.org
  33. ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
  34. ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
  35. ^ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
  36. ^ Borland
  37. ^ 5005 API exists but is undocumented
  38. ^ "Smarter search and recent object functionality « teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
  39. ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
  40. ^ http://trac.edgewall.org/wiki/AdvancedSearch
  41. ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
  42. ^ "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21.
  43. ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
  44. ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
  45. ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
  46. ^ a b c "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
  47. ^ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
  48. ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
  49. ^ By third-party extension: plugins.atlassian.com
  50. ^ Visual Studio extension in beta stage: studio.atlassian.com
  51. ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
  52. ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
  53. ^ Through 5005 API, but is undocumented
  54. ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
  55. ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
  56. ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
  57. ^ Visual SourceSafe, Vault (revision control system)
  58. ^ Visual SourceSafe, Vault (revision control system)
  59. ^ Fossil
  60. ^ a b Visual SourceSafe
  61. ^ No diff, just virtual version numbers.
  62. ^ via the SourceHgWeb plugin
  63. ^ via the Mercurial SCM Plug-In For Axosoft OnTime
  64. ^ via the PerforcePlugin
  65. ^ a b c d e f g Via TeamCity integration
  66. ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
  67. ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
  68. ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
  69. ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
  70. ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
  71. ^ Needs a third-party extension (Search.cpan.org)
  72. ^ Needs a third-party extension (RT::Authen::ExternalAuth)
  73. ^ See available extensions
  74. ^ "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
  75. ^ "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.

External links

Retrieved from "https://en.wikipedia.org/w/index.php?title=Comparison_of_issue-tracking_systems&oldid=457662487"