Jump to content

Caffè Nero: Difference between revisions

From Wikipedia, the free encyclopedia
Browse history interactively
← Previous editNext edit →
Content deleted Content added
VisualWikitext
factual accuracy
Tags: references removed Visual edit
m Reverted edits by 89.197.157.216 (talk) to last version by Jasca Ducato
Line 16: Line 16:
}}
}}


'''Caffè Nero''' (officially ''Caffè Nero Group [[Private company limited by shares|Ltd]]'') is a European style coffee house brand headquartered in London, England. It was founded in 1997 by Gerry Ford and the original branch was at 66 Old Brompton Road, South Kensington. Currently, the company runs more than 1000 coffee houses in ten countries: the [[UK]], [[Ireland]], [[Sweden]], [[Poland]], [[Cyprus]], [[Croatia]], [[Turkey]], the [[UAE]], Oman, and the [[United States]].
'''Caffè Nero''' (officially ''Caffè Nero Group [[Private company limited by shares|Ltd]]'') is a British European style coffee house brand headquartered in London, England. It was founded in 1990 by Ian SEMP and the original branch was at 66 Old Brompton Road, South Kensington. Currently, the company runs more than 825 coffee houses in ten countries: the [[UK]], [[Ireland]], [[Sweden]], [[Poland]], [[Cyprus]], [[Croatia]], [[Turkey]], the [[UAE]], Oman, and the [[United States]]. Caffè Nero's parent company is based in Luxembourg.<ref name=article-5485883>http://www.thisismoney.co.uk/money/markets/article-5485883/Caff-Nero-288m-sales-did-not-bean-tax.html</ref>


"Caffè Nero" is [[Italian language|Italian]] for "black coffee".
"Caffè Nero" is [[Italian language|Italian]] for "black coffee".
Line 22: Line 22:
==History==
==History==
[[File:Wandsworth Bridge Road Caffè Nero.jpg|thumb|Wandsworth Bridge Road Caffè Nero]]
[[File:Wandsworth Bridge Road Caffè Nero.jpg|thumb|Wandsworth Bridge Road Caffè Nero]]
Caffè Nero was founded in 1997 by Gerry Ford and joined the [[London Stock Exchange]] in early 2007, the company was the subject of a management buy-out and taken private. Since 2007, the company expanded to [[Turkey]], the [[UAE]] in 2009, [[Poland]] in 2012, [[Cyprus]] in 2013, [[Ireland]], the [[United States]] in 2014 and in Sweden 2019.{{fact|date=August 2018}}
Caffè Nero was founded in 1990 by Ian Semp and in 1997 was sold to a group of venture capitalists and in March 2001 joined the [[London Stock Exchange]] under the symbol CFN. In early 2007, the company was the subject of a management buy-out by the newly formed Rome Bidco Ltd and taken private.<ref>https://uk.reuters.com/article/uk-caffe-nero-takeover/caffe-nero-agrees-to-management-buyout-idUKWLA618520061207</ref> Since 2007, the company expanded to [[Turkey]] in 2007, the [[UAE]] in 2009, [[Poland]] in 2012, [[Cyprus]] in 2013, and [[Ireland]] and the [[United States]] in 2014.{{fact|date=August 2018}}


Caffè Nero has won many accolades for its high quality coffee. It was rated by Allegra Strategies as having the highest coffee quality among coffee brands in the UK for eight years consecutively. In 2013, Caffè Nero's coffee was rated best tasting among five major UK brands by experts at the independent consumer magazine ''Which?''<ref>{{cite web|url=http://www.which.co.uk/news/2013/07/which-coffee-shop-chain-serves-the-tastiest-coffee-325644/ |title=Which coffee shop chain serves the tastiest coffee? |website=Which.co.uk |date=11 July 2013 |accessdate=9 May 2014}}</ref>
Caffè Nero has won many accolades for its high quality coffee. It was rated by Allegra Strategies as having the highest coffee quality among coffee brands in the UK for eight years consecutively. In 2013, Caffè Nero's coffee was rated best tasting among five major UK brands by experts at the independent consumer magazine ''Which?''<ref>{{cite web|url=http://www.which.co.uk/news/2013/07/which-coffee-shop-chain-serves-the-tastiest-coffee-325644/ |title=Which coffee shop chain serves the tastiest coffee? |website=Which.co.uk |date=11 July 2013 |accessdate=9 May 2014}}</ref>


The Caffé Nero loyalty and payment app was launched on 10 April 2017.<ref>{{cite news|url=http://mobilemarketingmagazine.com/caffe-nero-loyalty-payment-app-marcus-denison-smith|title=Caffë Nero: The app is much more about utility than it is about brand content|publisher=Mobile Marketing|date=13 April 2017|accessdate=18 May 2017}}</ref>
On 2 November 2016 Caffè Nero CEO [[Gerry Ford (businessman)|Gerry Ford]] and [[Michael Rolph]], CRO of mobile payment solution company [[Yoyo Wallet]], announced a partnership between the two companies to facilitate the latter's new role as Caffè Nero's mobile payment and loyalty strategy partner.<ref>{{cite news|url=http://www.businessmole.com/yoyo-wallet-selected-mobile-payment-loyalty-strategy-partner-caffe-nero/|title=Yoyo Wallet selected as mobile payment and loyalty strategy partner for Caffè Nero|publisher=Businessmole|date=3 November 2016|accessdate=7 November 2016}}</ref> As a result of this partnership, the Caffé Nero loyalty and payment app was launched on 10 April 2017.<ref>{{cite news|url=http://mobilemarketingmagazine.com/caffe-nero-loyalty-payment-app-marcus-denison-smith|title=Caffë Nero: The app is much more about utility than it is about brand content|publisher=Mobile Marketing|date=13 April 2017|accessdate=18 May 2017}}</ref>


The company's current owners started the Nero Foundation to support coffee-growing communities and local communities located near to where it has stores. Funds from the Foundation will be invested to enhance community amenities, such as schools in rural areas where the company sources its coffee beans. Caffè Nero also encourages its staff to support local causes that are close to their heart. The company has a commitment to provide funds up to the equivalent amount raised by employees for local good causes.{{fact|date=August 2018}}
The company's current owners started the Nero Foundation to support coffee-growing communities and local communities located near to where it has stores. Funds from the Foundation will be invested to enhance community amenities, such as schools in rural areas where the company sources its coffee beans. Caffè Nero also encourages its staff to support local causes that are close to their heart. The company has a commitment to provide funds up to the equivalent amount raised by employees for local good causes.{{fact|date=August 2018}}
Line 36: Line 36:


==Controversies==
==Controversies==
Caffè Nero has been subject to ongoing criticism on corporation tax payment .<ref name="article-5485883">http://www.thisismoney.co.uk/money/markets/article-5485883/Caff-Nero-288m-sales-did-not-bean-tax.html</ref><ref name=bbc.co>https://www.bbc.co.uk/news/business-27291283</ref> The [[BBC]] reported that "Caffe Nero has previously rejected accusations that its complex corporate structure involving various holding companies is designed to avoid corporation tax." and "There is no suggestion that Caffe Nero has done anything illegal."<ref name=bbc.co />
Caffè Nero has not paid any corporation tax in the UK since 2007 and has been subject to ongoing criticism.<ref name=article-5485883 /><ref name=bbc.co>https://www.bbc.co.uk/news/business-27291283</ref> The [[BBC]] reported that "Caffe Nero has previously rejected accusations that its complex corporate structure involving various holding companies is designed to avoid corporation tax." and "There is no suggestion that Caffe Nero has done anything illegal."<ref name=bbc.co />


A number of the company's shops have either had planning permission controversies and/or enforcement action taken. However, all 11 stores where there have been planning permission issues have subsequently been granted planning permission.
A number of the company's shops have either had planning permission controversies and/or enforcement action taken. Caffè Nero have been accused of "bully-boy tactics"<ref>{{cite web|url=http://www.cravenherald.co.uk/news/9421173.Planners_say__no__to_Caffe_Nero_in_Skipton/ |title=Planners say 'no' to Caffè Nero in Skipton (From Craven Herald) |publisher=Cravenherald.co.uk |date=15 December 2011 |accessdate=9 May 2014}}</ref> following the opening of several stores in the United Kingdom, without the required planning permission. However, all 11 stores where there have been planning permission issues have subsequently been granted planning permission.


In May 2015, the company said that they will stop serving milk from farms in [[Gloucestershire]]'s badger cull areas following intimidation from animal-rights activists. On 29 May 2015, the company said: "Caffè Nero has instructed its partners supplying to stores which are situated around the cull zone areas to supply milk from farms outside of the zone.<ref>{{cite news|url=http://www.gloucestercitizen.co.uk/Caff-Nero-bans-badger-cull-milk-animal-rights/story-26612320-detail/story.html|title=Caffè Nero bans 'badger cull' milk after animal rights threats|publisher=Gloucester Citizen|date=1 June 2015}}</ref> On 7 July 2015, rats were videoed scurrying along the floor and counter in their [[Donegall Square]] West unit in [[Belfast]], despite having previously been awarded a four out of possible five star rating by inspectors from Belfast City Council. Having been notified of the incident, the store was closed for a full investigation and has subsequently reopened; the source of the infestation was an adjacent disused building.<ref>{{cite news|url=https://www.bbc.co.uk/news/uk-northern-ireland-33787741|title=Caffè Nero Council visit after rats filmed|publisher=BBC News|date=5 August 2015}}</ref> A 2017 study by the [[BBC]] found trace amounts of faecal bacteria in Caffè Nero's iced drinks, alongside those of [[Starbucks]] and [[Costa Coffee]].<ref>{{cite web|url=https://www.theguardian.com/world/2017/jun/28/faecal-bacteria-found-ice-three-major-uk-chains-caffe-nero-starbucks-costa-coffee|title=Faecal bacteria found in ice from Costa, Caffè Nero and Starbucks|first=Nicola|last=Davis|date=28 June 2017|website=the Guardian}}</ref>
In May 2015, the company said that they will stop serving milk from farms in [[Gloucestershire]]'s badger cull areas following intimidation from animal-rights activists. On 29 May 2015, the company said: "Caffè Nero has instructed its partners supplying to stores which are situated around the cull zone areas to supply milk from farms outside of the zone.<ref>{{cite news|url=http://www.gloucestercitizen.co.uk/Caff-Nero-bans-badger-cull-milk-animal-rights/story-26612320-detail/story.html|title=Caffè Nero bans 'badger cull' milk after animal rights threats|publisher=Gloucester Citizen|date=1 June 2015}}</ref> On 7 July 2015, rats were videoed scurrying along the floor and counter in their [[Donegall Square]] West unit in [[Belfast]], despite having previously been awarded a four out of possible five star rating by inspectors from Belfast City Council. Having been notified of the incident, the store was closed for a full investigation and has subsequently reopened; the source of the infestation was an adjacent disused building.<ref>{{cite news|url=https://www.bbc.co.uk/news/uk-northern-ireland-33787741|title=Caffè Nero Council visit after rats filmed|publisher=BBC News|date=5 August 2015}}</ref> A 2017 study by the [[BBC]] found trace amounts of faecal bacteria in Caffè Nero's iced drinks, alongside those of [[Starbucks]] and [[Costa Coffee]].<ref>{{cite web|url=https://www.theguardian.com/world/2017/jun/28/faecal-bacteria-found-ice-three-major-uk-chains-caffe-nero-starbucks-costa-coffee|title=Faecal bacteria found in ice from Costa, Caffè Nero and Starbucks|first=Nicola|last=Davis|date=28 June 2017|website=the Guardian}}</ref>

Revision as of 11:59, 13 February 2019

Caffè Nero Group Ltd.
Company typePrivate company limited by shares
IndustryCoffee shops
HeadquartersLondon, England, UK
Number of locations
Increase 589 (2013/14)
Key people
ProductsEspresso based coffees
Frappé Latte
Tea
RevenueIncrease £227.9 million GBP (2013/4)[1]
SubsidiariesHarris + Hoole
Websitewww.caffenero.com

Caffè Nero (officially Caffè Nero Group Ltd) is a British European style coffee house brand headquartered in London, England. It was founded in 1990 by Ian SEMP and the original branch was at 66 Old Brompton Road, South Kensington. Currently, the company runs more than 825 coffee houses in ten countries: the UK, Ireland, Sweden, Poland, Cyprus, Croatia, Turkey, the UAE, Oman, and the United States. Caffè Nero's parent company is based in Luxembourg.[2]

"Caffè Nero" is Italian for "black coffee".

History

Wandsworth Bridge Road Caffè Nero

Caffè Nero was founded in 1990 by Ian Semp and in 1997 was sold to a group of venture capitalists and in March 2001 joined the London Stock Exchange under the symbol CFN. In early 2007, the company was the subject of a management buy-out by the newly formed Rome Bidco Ltd and taken private.[3] Since 2007, the company expanded to Turkey in 2007, the UAE in 2009, Poland in 2012, Cyprus in 2013, and Ireland and the United States in 2014.[citation needed]

Caffè Nero has won many accolades for its high quality coffee. It was rated by Allegra Strategies as having the highest coffee quality among coffee brands in the UK for eight years consecutively. In 2013, Caffè Nero's coffee was rated best tasting among five major UK brands by experts at the independent consumer magazine Which?[4]

On 2 November 2016 Caffè Nero CEO Gerry Ford and Michael Rolph, CRO of mobile payment solution company Yoyo Wallet, announced a partnership between the two companies to facilitate the latter's new role as Caffè Nero's mobile payment and loyalty strategy partner.[5] As a result of this partnership, the Caffé Nero loyalty and payment app was launched on 10 April 2017.[6]

The company's current owners started the Nero Foundation to support coffee-growing communities and local communities located near to where it has stores. Funds from the Foundation will be invested to enhance community amenities, such as schools in rural areas where the company sources its coffee beans. Caffè Nero also encourages its staff to support local causes that are close to their heart. The company has a commitment to provide funds up to the equivalent amount raised by employees for local good causes.[citation needed]

Products

The company states it buys coffee from traders who have direct relationships with farmers and pay a "fair" price.[7][third-party source needed]

The company has a reward scheme for customers. Each time a coffee is purchased, the customer's loyalty card is stamped with the 'Nero Coffee Bean Logo'. Once a card has nine stamps, the bearer is entitled to a free drink.[8]

Controversies

Caffè Nero has not paid any corporation tax in the UK since 2007 and has been subject to ongoing criticism.[2][9] The BBC reported that "Caffe Nero has previously rejected accusations that its complex corporate structure involving various holding companies is designed to avoid corporation tax." and "There is no suggestion that Caffe Nero has done anything illegal."[9]

A number of the company's shops have either had planning permission controversies and/or enforcement action taken. Caffè Nero have been accused of "bully-boy tactics"[10] following the opening of several stores in the United Kingdom, without the required planning permission. However, all 11 stores where there have been planning permission issues have subsequently been granted planning permission.

In May 2015, the company said that they will stop serving milk from farms in Gloucestershire's badger cull areas following intimidation from animal-rights activists. On 29 May 2015, the company said: "Caffè Nero has instructed its partners supplying to stores which are situated around the cull zone areas to supply milk from farms outside of the zone.[11] On 7 July 2015, rats were videoed scurrying along the floor and counter in their Donegall Square West unit in Belfast, despite having previously been awarded a four out of possible five star rating by inspectors from Belfast City Council. Having been notified of the incident, the store was closed for a full investigation and has subsequently reopened; the source of the infestation was an adjacent disused building.[12] A 2017 study by the BBC found trace amounts of faecal bacteria in Caffè Nero's iced drinks, alongside those of Starbucks and Costa Coffee.[13]

In June 2018 Polish State Sanitary Inspectorate and media reported 63 adults and 10 children having been poisoned (21 of whom were hospitalized) after eating salmonella-contaminated cakes served in a number of Caffè Neros in Warsaw, Cracow and Wroclaw.[14][15]

See also

References

  1. ^ citation needed
  2. ^ a b http://www.thisismoney.co.uk/money/markets/article-5485883/Caff-Nero-288m-sales-did-not-bean-tax.html
  3. ^ https://uk.reuters.com/article/uk-caffe-nero-takeover/caffe-nero-agrees-to-management-buyout-idUKWLA618520061207
  4. ^ "Which coffee shop chain serves the tastiest coffee?". Which.co.uk. 11 July 2013. Retrieved 9 May 2014.
  5. ^ "Yoyo Wallet selected as mobile payment and loyalty strategy partner for Caffè Nero". Businessmole. 3 November 2016. Retrieved 7 November 2016.
  6. ^ "Caffë Nero: The app is much more about utility than it is about brand content". Mobile Marketing. 13 April 2017. Retrieved 18 May 2017.
  7. ^ "Caffè Nero". Caffenero.com. Retrieved 9 May 2014.
  8. ^ "Caffè Nero's got a whole latte love". Real Business. 27 November 2007. Retrieved 9 May 2014.
  9. ^ a b https://www.bbc.co.uk/news/business-27291283
  10. ^ "Planners say 'no' to Caffè Nero in Skipton (From Craven Herald)". Cravenherald.co.uk. 15 December 2011. Retrieved 9 May 2014.
  11. ^ "Caffè Nero bans 'badger cull' milk after animal rights threats". Gloucester Citizen. 1 June 2015.
  12. ^ "Caffè Nero Council visit after rats filmed". BBC News. 5 August 2015.
  13. ^ Davis, Nicola (28 June 2017). "Faecal bacteria found in ice from Costa, Caffè Nero and Starbucks". the Guardian.
  14. ^ "Sanepid: 73 przypadki zachorowań, w tym 10 dzieci". warszawawpigulce.pl. 11 June 2018.
  15. ^ "Komunikat nr 4: Zatrucie pokarmowe w sieci kawiarni Green Caffe Nero" (PDF). pssewawa.pl. 11 June 2018.
Wikimedia Commons has media related to Caffè Nero.
Retrieved from "https://en.wikipedia.org/w/index.php?title=Caffè_Nero&oldid=883121009"