Comparison of issue-tracking systems
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This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.
General
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs |
---|---|---|---|---|---|---|
Assembla Tickets | Assembla | Proprietary, hosted. Available for free for open source projects | Ruby | MySQL | 2008 | |
Bontq | Bontq LLC | Proprietary, hosted. Available for free for open source projects | PHP, Java | PostgreSQL | 2010 | |
BugTracker.NET | Corey Trager | GPL | ASP.NET, C# on Windows | SQL Server, SQL Server Express | 2002 | |
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL | 1998-09-19 | |
Cerebro | CineSoft | Proprietary | C++, Qt | PostgreSQL | 2009 | |
codeBeamer | Intland Software | Proprietary, free version | Java | MySQL, Oracle, Apache Derby or Postgres | 2002 | |
Debbugs | Debian | GPL | Perl | Flatfile, Berkeley DB indexes | 1994 | |
FIT Issue Management | Alcea Technologies | Proprietary | Java | flat-file, optional extension for SQL Server, MySQL, Oracle (via JDBC) | 2004 | |
Flyspray | flyspray.org | LGPL | PHP | Mysql, PostgreSQL | 2003 | |
FogBugz | Fog Creek Software | Proprietary | ASP.NET on Windows, Mono on Mac, FreeBSD, and Linux | SQL Server, MySQL | 2000 | |
Fossil | D. Richard Hipp | BSD | C | SQLite | 2006 | |
Gemini | Countersoft | Proprietary, free for non profit / open source | ASP.NET, C# | Microsoft SQL Server | 2003 | |
GNATS | Free Software Foundation | GPL | C | MySQL | 1992 | |
GLPI | INDEPNET | GPL | PHP | MySQL | 2003-11-17 | |
Google Code Hosting | Google Code | Proprietary, hosted; available for open source projects | Python | BigTable | 2004 | |
HP Application Management | Hewlett-Packard, formerly Mercury Interactive | Proprietary | C++ (Visual Studio.NET 2005) (client), Java (server) | SQL Server, Oracle | 1995 | |
IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | 1998 | |
IBM Rational Team Concert | Rational Software | Proprietary | kernel: Java; API: Java | IBM DB2, Oracle, SQL Server, Apache Derby | Unknown | |
ikiwiki | Joey Hess | mostly GPLv2 (mixed) | Perl | git, darcs, bzr, svn, monotone, mercurial, tla | Unknown | |
IssueNet | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | SQL Server | Unknown | |
IssueTrak | IssueTrak Inc. | Proprietary, Hosted and On-Premises | ASP, JavaScript | Microsoft SQL Server | 2000 | |
iSupport | iSupport Software | Proprietary, Commercial, Source Code License available | ASP.NET, XHTML, C# | Microsoft SQL Server | 1994 | |
JIRA | Atlassian | Proprietary, Free for non-commercial use | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2003 | |
Launchpad | Canonical Ltd. | AGPL, hosted. Available for free for open source projects | Python, JavaScript | PostgreSQL | 2004 | |
Liberum Help Desk | Doug Luxem | GPL | ASP | SQL Server, Access | 2000 | |
Kayako SupportSuite | Kayako | Proprietary, some parts GPL | PHP | MySQL | 2001 | |
LibreSource | Artenum | GPLv2 | HTML, Java on all platforms | PostgreSQL | Unknown | |
ManageEngine ServiceDesk Plus | ZOHO Corporation | Proprietary | Java | MySQL, SQL Server | Unknown | |
MantisBT | Various (open source contributors) | GPLv2 | PHP | ADOdb (MySQL, PostgreSQL, SQL Server, etc.) | 2000 | |
Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | 2003 | |
Mojo Helpdesk | Metadot | online / hosted only | Ruby on Rails | Unknown | Unknown | |
OnTime | Axosoft | Proprietary, Saas | C#, .NET | SQL Server | 2002 | |
org-mode | Carsten Dominik | GPLv3 | Emacs Lisp | text file(s) | Unknown | |
OTRS | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | |
Planbox | Planbox | Proprietary, free version | PHPJava | MySQL | 2009 | |
Pivotal Tracker | Pivotal Labs | Proprietary, free version | Ruby on Rails | Ruby on Rails, MySQL, Memcached | 2008 | |
Plain Ticket | Turbine interactive | Proprietary, online, hosted. | Java | MySQL | 2011 | |
Projistics | Nagarro | Proprietary | C#, .NET, Com+ | SQL Server | Unknown | |
Redmine | Jean-Philippe Lang | GPLv2 | Ruby on Rails | MySQL, PostgreSQL, SQLite | 2006 | |
Remedy Action Request System | BMC Software | Proprietary | C | Oracle, SQL Server, DB2, Informix, Sybase ASA | 1992 | |
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle, SQLite | 1999-10-13 | |
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL, Berkeley DB | 2001 | |
StarTeam | originally Starbase Corporation, currently Borland | Proprietary | Java, C++, others | SQL Server recommended, Oracle, DB2 supported | Unknown | |
Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | SQL Server, MySQL, Oracle, Sybase | 1994 | |
Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | |
Teamwork | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | |
Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL | 2006-10-01 | |
Unawave | Unawave LLC | Proprietary | Unknown | Unknown | 2010 | |
Web Help Desk | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | 1999 | |
Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | |
YouTrack | JetBrains s.r.o. | Proprietary, stand-alone and hosted, free version, free for open source projects | Java, MPS-based DSLs | JetBrains DB | 2009 | |
Zentrack | Wrike, Inc. | GPL | PHP | MySQL | Unknown | |
Zoho BugTracker | Zoho Corp. | Proprietary | Java | MySQL | 2011 | |
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs |
Features
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA[1] | Plugin API[2] | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
---|---|---|---|---|---|---|---|---|---|---|---|
Assembla | Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No |
BugTracker.NET | integrated charts and reports | No | Yes | Yes | Yes | No | No | Yes | |||
Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes[3] | Yes | Yes | Yes | No | Yes | Yes | Yes[4] | Yes When using MySQL MyISAM[5] or Oracle Database[6] but not PostgreSQL[7] | |
codeBeamer | Yes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dashboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | Yes[8] | Yes[8] | Yes[8] |
Debbugs | No | No | No | Yes | No | No | No | Unknown | |||
Flyspray | Yes, Roadmaps, overviews of projects, dependencies diagrams | Yes | Yes | Yes | No | No | Yes[9] | Yes | |||
FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes[10] | Yes | Yes[11] | Yes[12] | No[13] |
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[14] | No[15] | No | |
Gemini | Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues | Yes[16] | Yes | Yes | Yes | No | Yes | Yes | |||
GNATS | No | No | No | No | No | No | No | Unknown | |||
Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes | |||
HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No |
IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | No | Yes | Optional[17] | Optional uses Solr and Lucene | |
IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
ikiwiki | No | No | No | Yes | Yes | No | No | Unknown | |||
IssueNet | Advanced reporting, configurable dashboards, Microsoft Project integration | No | Yes | Yes | Yes | No | Yes | Unknown | |||
IssueTrak | Task management, Workflow, Custom reporting, Knowledge Base, dashboard, service level agreement, automatic assignment, file attachments, inbound and outbound email, active directory integration, Asset Management, escalation rules, surveys, global issues, projects | No | Yes | No | Yes | Yes | Yes | Yes | |||
iSupport | Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based asset management, escalation rules, surveys, related issues, call scripts | No | Yes | Yes | Yes | No | No | Unknown | |||
JIRA | Workflow with triggers, timers, and conditions, dashboard with reporting widgets (Open Social), Customizable fields for each project, HTML, XML, RSS, PDF, Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[18] | Yes | Yes | Yes | Yes | Yes[19] | Yes | Yes [20] | Yes Uses Lucene[20] | Optional[21] |
Liberum Help Desk | No | No | No | No | No | No | No | Unknown | |||
LibreSource | No | No | No | Yes | No | No | No | Unknown | |||
Kayako SupportSuite | Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder | No | No | Yes | Yes | Yes | Yes | Unknown | |||
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes[22] | No[23] | No[24] |
Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | |||
Mojo Helpdesk | Yes | Yes | Yes | Yes | Yes | Yes | No | Unknown | |||
OnTime | Wiki, SVN, VSS, Vault, Email Notification, Subversion | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
org-mode | No | No | Yes | Yes | Yes | No | No | Unknown | |||
OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Unknown | |||
Planbox | Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
Pivotal Tracker | Yes, real time collaborative story backlog, integrated reports, email notification | Yes | No | Yes | No | No | Yes | Yes | |||
Plain Ticket | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No |
Projistics | Yes | No | Yes | Yes | No | No | No | Unknown | |||
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes[25] | Yes | Yes | Yes | No | Yes | Yes | Yes[26] | No | Optional[27] |
Remedy Action Request System | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[28] | Yes | Yes | Yes | Yes | Unknown | Optional [29] | Optional | Optional |
Request Tracker | Yes, MediaWiki[30] | No | Yes | Yes | Yes | Yes[31] | Yes[32] | Yes | Yes[33] | Yes[33] | |
Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | No | Yes | Yes[34] | Yes with issues[35] | Yes |
StarTeam | No | Yes[36] | No | No | No | No | No | Unknown | |||
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[37] | Unknown | |||
Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes[38] | Yes Uses Lucene | |
Trac | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes[39] | No | Yes[40] | No[41] | |
Unawave | Yes, works within Google Wave | No | No | Unknown | No | No | No | Unknown | |||
Web Help Desk | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | No | Yes | Yes | Yes | No | No | Unknown | Partial[42] | No | |
Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | Yes | Yes | No | No | No | Unknown | |||
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes[43] | Yes | Yes | Yes | No | No[44] | Yes | Yes[45] | Yes Uses Lucene | |
Zentrack | No | No | Yes | Yes | Yes | No | Yes | Unknown | |||
Zoho BugTracker | Yes | No | Yes | Yes | Yes | No | No | Yes | Partial | ||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA[1] | Plugin API[2] | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
Input interfaces
System | Web | CLI | GUI | REST | SOAP | Mylyn[46] | Visual Studio | Others | |
---|---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | Yes | Yes | No | Yes | No | Yes | No | No |
BugTracker.NET | Yes | Yes | No | No | No | No | No | No | No |
Bugzilla | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | No | No | No | No | Yes | No | No |
Debbugs | No | Yes | Yes | No | No | No | No | No | No |
Flyspray | Yes | No | No | Yes | No | No | No | No | No |
FogBugz | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes XML |
Fossil | Yes | No | Yes | No | No | No | No | No | No |
Gemini | Yes | Yes | No | Yes | Yes | No | No | Yes | No |
GNATS | Yes | No | Yes | No | No | No | No | No | No |
Google Code Hosting | Yes | No | No | No | No | No | Yes[47] | No | No |
HP Quality Center | Yes | No | No | No | No | No | Yes[48] | No | No |
IBM Rational ClearQuest | Yes | Yes | No | Yes | No | No | Yes | No | No |
ikiwiki | Yes | No | Yes | Yes | No | No | No | No | No |
IssueNet | Yes | Yes | No | Yes | No | No | No | Yes | No |
IssueTrak | Yes | Yes | No | Yes | No | No | No | No | No |
iSupport | Yes | Yes | No | No | No | No | No | No | No |
JIRA | Yes | Yes | Yes[49] | Yes | Yes | Yes | Yes | Yes[50] | Yes - Eclipse |
Launchpad | Yes | Yes | No | No | Yes | No | No | No | Yes - Python[51] |
Liberum Help Desk | Yes | No | No | No | No | No | No | No | No |
LibreSource | Yes | No | No | No | No | No | No | No | No |
Kayako SupportSuite | Yes | Yes | No | No | No | No | No | No | No |
MantisBT | Yes | No | No | No | No | Yes | Yes | No | No |
Microsoft Dynamics CRM | Yes | Yes | No | No | No | Yes | No | No | No |
Mojo Helpdesk | Yes | Yes | No | No | No | No | No | No | No |
OnTime | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes - Eclipse, iPhone |
org-mode | No | No | Yes | No | No | No | No | No | No |
OTRS | Yes | Yes | No | No | No | Yes | No | No | No |
Planbox | Yes | Yes | No | Yes | Yes | No | No | No | Yes - Mobile, Zendesk, Git, SVN, SnapEngage |
Pivotal Tracker | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes - XML, iOS App |
Plain Ticket | Yes | Yes | No | No | No | No | No | No | No |
System | Web | CLI | GUI | REST | SOAP | Mylyn[46] | Visual Studio | Others | |
Projistics | Yes | No | No | No | No | No | No | No | No |
Redmine | Yes | Yes | No | No | Yes | No | Yes | No | No |
Remedy Action Request System | Yes | Yes | No | Yes | No | Yes | No | No | No |
Request Tracker | Yes | Yes | Yes | No | Yes[52] | No | No | No | No |
Roundup | Yes | Yes | Yes | No | No | No | No | No | No |
StarTeam | No | No | No | Yes | No | No | No | Yes | No |
Supportworks | Yes | Yes | No | Yes | Yes[53] | No | No | No | No |
Team Foundation Server | Yes | Yes | Yes | No | No | Yes | No | Yes | No |
Teamwork | Yes | Yes | No | No | No | No | No | No | No |
Trac | Yes | No | No | No | No | No | Yes | No | Yes XMLRPC |
Unawave | Yes | No | No | No | No | No | No | No | No |
Web Help Desk | Yes | Yes | No | Yes | No | No | No | No | Yes - iPhone |
Wrike | Yes | No | No | No | No | No | No | No | No |
YouTrack | Yes | Yes | No | No | Yes | No | No | No | No |
Zentrack | Yes | Yes | No | No | No | No | No | No | Yes JSON, XML |
Zoho BugTracker | Yes | Yes | No | Yes | No | No | No | No | No |
System | Web | CLI | GUI | REST | SOAP | Mylyn[46] | Visual Studio | Others |
Notification interfaces
System | RSS | Atom | XMPP | ||
---|---|---|---|---|---|
Assembla | Yes | Yes | No | No | Yes |
BugTracker.NET | Yes | No | No | No | No |
Bugzilla | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | Yes | No | Yes |
Debbugs | Yes | No | No | No | No |
Flyspray | Yes | Yes | Yes | Yes | No |
FogBugz | Yes | Yes | No | No | No |
Fossil | No | Yes | No | No | No |
Gemini | Yes | Yes | No | No | No |
GNATS | Yes | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No |
HP Quality Center | Yes | No | No | No | No |
IBM Rational ClearQuest | Yes | No | No | No | No |
ikiwiki | No | Yes | Yes | No | No |
IssueNet | Yes | No | No | No | No |
IssueTrak | Yes | No | No | No | No |
iSupport | Yes | No | No | No | No |
JIRA | Yes | Yes | No | Yes | No |
Liberum Help Desk | Yes | No | No | No | No |
LibreSource | No | No | No | No | No |
Kayako SupportSuite | Yes | No | No | No | No |
MantisBT | Yes | Yes | No | No | Yes |
Microsoft Dynamics CRM | Yes | No | No | No | No |
Mojo Helpdesk | Yes | No | No | No | No |
OnTime | Yes | Yes | No | No | No |
org-mode | No | No | No | No | No |
OTRS | Yes | No | No | No | No |
Planbox | Yes | Yes | No | No | Yes |
Pivotal Tracker | Yes | Yes | Yes | No | Yes |
Plain Ticket | Yes | No | No | No | No |
Projistics | No | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes |
Remedy Action Request System | Yes | No | No | No | No |
Request Tracker | Yes | Yes[54] | No | No | No |
Roundup | Yes | No | No | No | No |
StarTeam | No | No | No | No | No |
Supportworks | Yes | No | No | No | No |
Team Foundation Server | Yes | No | No | No | No |
Teamwork | Yes | Yes | No | No | Yes |
Trac | Yes | Yes | No | No | No |
Unawave | Yes | No | No | No | No |
Web Help Desk | Yes | No | No | No | No |
Wrike | Yes | No | No | No | No |
YouTrack | Yes | Yes | No | Yes | No |
Zentrack | Yes | No | No | No | No |
Zoho BugTracker | Yes | Yes | No | No | No |
System | RSS | Atom | XMPP |
Revision control system integration
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
---|---|---|---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
Bontq | No | No | No | No | No | No | No | No | No | No | No |
BugTracker.NET | Yes | Yes | No | No | Yes | No | Yes | No | No | No | No |
Bugzilla | Yes[55] | Yes[56] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | No | No | No | Yes | Yes | No | No | No | No |
Debbugs | No | Yes | No | No | No | No | No | No | No | No | No |
Flyspray | No | No | No | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[57] |
Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[58] |
Gemini | No | No | No | No | No | Yes | Yes | No | No | No | 1[59] |
GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
HP Quality Center | No | No | No | No | No | No | No | Yes[60] | Yes | No | No |
IBM Rational ClearQuest | No | No | No | No | No | No | No | Yes[61] | Yes | Yes | No |
ikiwiki | No | No | No | No | No | No | No | No | No | No | No |
IssueNet | No | No | No | No | No | No | Yes | Yes | No | No | 1[59] |
IssueTrak | No | No | No | No | No | No | No | No | No | No | No |
iSupport | No | No | No | No | No | No | No | No | No | No | No |
JIRA | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[62] | Yes | No |
Liberum Help Desk | No | No | No | No | No | No | No | No | No | No | No |
LibreSource | No | No | No | No | No | No | Yes | No | No | No | No |
Kayako SupportSuite | No | No | No | No | No | No | No | No | No | No | No |
MantisBT | Yes | Yes[63] | No | No | No | Yes | Yes | No | No | No | No |
Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
Mojo Helpdesk | No | No | No | No | No | No | No | No | No | No | No |
OnTime | No | Yes[64] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
org-mode | No | No | No | No | No | No | No | No | No | No | No |
OTRS | No | No | No | No | No | No | No | No | No | No | No |
Planbox | Yes | No | No | No | No | No | Yes | No | No | No | No |
Pivotal Tracker | Yes | No | No | No | No | Yes | No | No | No | No | No |
Plain Ticket | No | No | No | No | No | No | No | No | No | No | No |
Projistics | No | No | No | No | No | No | No | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes[60] | No | No | No |
Remedy Action Request System | No | No | No | No | No | No | No | No | No | Yes | No |
Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
Roundup | No | No | No | No | Yes | No | Yes | No | No | No | No |
StarTeam | No | No | No | No | No | No | No | No | No | No | No |
Supportworks | No | No | No | No | No | No | No | No | No | No | No |
Team Foundation Server | No | No | No | No | No | No | No | No | No | No | No |
Teamwork | No | No | No | No | No | No | Yes | No | No | No | No |
Trac | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes[65] | Yes | No | No |
Unawave | No | No | No | No | No | No | No | No | No | No | No |
Web Help Desk | No | No | No | No | No | No | No | No | No | No | No |
Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
YouTrack | Yes[66] | Yes[66] | No | No | No | Yes[66] | Yes[66] | Yes[66] | No | Yes[66] | 3[66][67] |
Zentrack | No | No | No | No | No | No | No | No | No | No | No |
Zoho BugTracker | Yes | No | No | No | No | No | No | No | No | No | No |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
---|---|---|---|---|---|---|---|---|
Assembla Tickets | Yes | No | No | Yes | No | Yes (private version) | Unknown | Unknown |
Bontq | Yes | No | No | No | No | No | Unknown | Unknown |
BugTracker.NET | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Bugzilla | Yes | No | No | Yes[68] | No | Yes | Unknown | No |
codeBeamer | Yes | No | No | No | No | Yes | Unknown | No |
Debbugs | No | No | No | No | No | No | No | No |
Flyspray | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Gemini | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Google Code Hosting | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
HP Quality Center | No | No | No | No | No | Yes | No | Unknown |
IBM Rational ClearQuest | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
ikiwiki | Yes | Unknown | Unknown | Yes | Unknown | Yes: (through web server auth) | Unknown | Unknown |
IssueNet | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
IssueTrak | Yes | No | No | No | No | Yes | No | No |
iSupport | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
JIRA | Yes | No | No | Yes | Yes | Yes | Unknown | No |
Liberum Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
LibreSource | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Kayako SupportSuite | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
MantisBT | Yes | No | No | Yes[69] | Yes[70] | Yes | Unknown | No |
Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Mojo Helpdesk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Google account |
OnTime | Yes | No | No | No | No | Yes | No | No |
org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
OTRS | Unknown | Yes | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Planbox | Yes | No | No | Yes, Google Account | No | No | No | Yes, Google Account, OneLogin |
Pivotal Tracker | Yes | No | No | Yes, Google Account | No | No | No | No |
Plain Ticket | Yes | No | No | No | No | No | No | No |
Projistics | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Redmine | Yes | Yes[71] | No | Yes[72] | No | Yes | Yes, via Apache (using mod_rails) | No |
Remedy Action Request System | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Request Tracker | Yes | Unknown | Unknown | Yes[73] | Unknown | Yes[74] | Unknown | Yes[75] |
Roundup | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Teamwork | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
Trac | Yes | Yes[76] | No | Yes[77] | No | Yes | Unknown | No |
Unawave | No | No | No | No | No | No | Unknown | Yes, Google account |
Web Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
YouTrack | Yes | No | No | Yes | No | Yes | Unknown | Yes: JIRA account |
Zentrack | Yes | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
Zoho BugTracker | Yes | Unknown | Unknown | Yes | Unknown | Unknown | Unknown | Yes, Google account |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
See also
- Comparison of help desk issue tracking software
- List of personal information managers
- List of project management software
References
- ^ a b System supports service level agreement management
- ^ a b System has a plugin API to allow integration with other products
- ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
- ^ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
- ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ a b c "codeBeamer Searching". Codebeamer.com. Retrieved 2011-10-21.
- ^ Text formatting plugins with dokuwiki. The system itself doesn't have a well defined API, though is module based and has a templating system.
- ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
- ^ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
- ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
- ^ "Testuff.com". Testuff.com. Retrieved 2011-10-21.
- ^ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
- ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
- ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
- ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
- ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
- ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
- ^ http://www.mantisbt.org/bugs/view.php?id=4843
- ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
- ^ Hudson
- ^ http://www.redmine.org/projects/redmine/wiki/RedmineSearch
- ^ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
{{cite web}}
: CS1 maint: numeric names: authors list (link) - ^ Restricted to administrators
- ^ "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21.
- ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
- ^ Needs a third-party extension (RT ::Extension::SLA RT::Extension::SLA)
- ^ RT can be extended through Perl extensions, see for example RTX:: modules search.cpan.org
- ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
- ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
- ^ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
- ^ Borland
- ^ 5005 API exists but is undocumented
- ^ "Smarter search and recent object functionality « teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
- ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
- ^ "AdvancedSearch – The Trac Project". Trac.edgewall.org. 2010-04-10. Retrieved 2011-11-16.
- ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
- ^ "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21.
- ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
- ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
- ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
- ^ a b c "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
- ^ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
- ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
- ^ By third-party extension: plugins.atlassian.com
- ^ Visual Studio extension in beta stage: studio.atlassian.com
- ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
- ^ Through 5005 API, but is undocumented
- ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
- ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
- ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
- ^ Visual SourceSafe, Vault (revision control system)
- ^ Fossil
- ^ a b Visual SourceSafe
- ^ a b "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
- ^ "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10.
- ^ No diff, just virtual version numbers.
- ^ via the SourceHgWeb plugin
- ^ via the Mercurial SCM Plug-In For Axosoft OnTime
- ^ via the PerforcePlugin
- ^ a b c d e f g Via TeamCity integration
- ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ^ "Patch proposed".
{{cite web}}
: Cite has empty unknown parameter:|1=
(help) - ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ^ Needs a third-party extension (Search.cpan.org)
- ^ Needs a third-party extension (RT::Authen::ExternalAuth)
- ^ See available extensions
- ^ "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ^ "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
External links
- Help Desk at Curlie
- Review of several ticketing systems (2005) appearing in Linux Magazine