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Telus has also been accused of forcing customers off of data plans which have been advertised as "unlimited" for vague terms of service violations and moving them to a capped 1GB of month plan with a high overage charge. <ref>http://www.cbc.ca/technology/story/2008/08/28/tech-telus.html</ref>
Telus has also been accused of forcing customers off of data plans which have been advertised as "unlimited" for vague terms of service violations and moving them to a capped 1GB of month plan with a high overage charge. <ref>http://www.cbc.ca/technology/story/2008/08/28/tech-telus.html</ref>


TELUS in the community
==Sponsorship and naming==
Since 2000, Telus and its team members have contributed more than $91 million to charitable and non-profit organizations and volunteered more than 1.7 million hours of service to local communities.<ref>[http://cata.ca/Media_and_Events/Press_Releases/cata_pr05150701.html CATAAlliance Announces Telus Award for Public Sector Leadership in Advanced Technology]</ref><ref>[http://about.telus.com/community/community_boards/index.html Telus—community]</ref><ref>[http://www.boardoftrade.com/sov_page.asp?pageid=1431 Telus Tour for the Cure sends message: Detection is your best protection]</ref><ref>[http://tsedb.globeinvestor.com/servlet/WireFeedRedirect?cf=GlobeInvestor/tsx/config&date=20070718&archive=cnw&slug=C6916 Telus debuts the Samsung m620: business in the front, party in the back]</ref>
In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities since 2000. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit telus.com/community.


Telus sponsors a [[minor league baseball]] stadium in downtown Edmonton called the [[Telus Field]]. Built in 1995, it was home to the now-defunct [[Edmonton Trappers]] of the [[Pacific Coast League]] and is now home to the [[Edmonton Cracker-Cats]] of the independent [[Golden League (baseball)|Golden League]]. Telus also donated $9 million to [[Science World at Telus World of Science|Science World]] in Vancouver under the terms that it was to be renamed Telus World of Science, $9 million to the [[Telus World of Science, Calgary|Calgary Science Centre]], and $8.2 million to the [[Telus World of Science, Edmonton|Odyssium]] in Edmonton; all three science museums were subsequently renamed as [[Telus World of Science]].<ref>[http://www.scienceworld.bc.ca/pdf/pressrelease/Telus%20World%20of%20Science%20Name%20Change.pdf Science World facility renamed ‘Telus World of Science’ as part of $9-million sponsorship deal]</ref>
Telus sponsors a [[minor league baseball]] stadium in downtown Edmonton called the [[Telus Field]]. Built in 1995, it was home to the now-defunct [[Edmonton Trappers]] of the [[Pacific Coast League]] and is now home to the [[Edmonton Cracker-Cats]] of the independent [[Golden League (baseball)|Golden League]]. Telus also donated $9 million to [[Science World at Telus World of Science|Science World]] in Vancouver under the terms that it was to be renamed Telus World of Science, $9 million to the [[Telus World of Science, Calgary|Calgary Science Centre]], and $8.2 million to the [[Telus World of Science, Edmonton|Odyssium]] in Edmonton; all three science museums were subsequently renamed as [[Telus World of Science]].<ref>[http://www.scienceworld.bc.ca/pdf/pressrelease/Telus%20World%20of%20Science%20Name%20Change.pdf Science World facility renamed ‘Telus World of Science’ as part of $9-million sponsorship deal]</ref>

Revision as of 13:40, 17 September 2008

Telus Corporation
Company typePublic
TSX: T
NYSE: TU
IndustryTelecommunications
Founded1999 with the merger of
Telus (Alberta) and BCTel
HeadquartersCanada Burnaby, British Columbia
Key people
Darren Entwistle, President and CEO
RevenueIncrease C$9.074 billion
Increase C$1.974 billion
Increase C$1.257 billion
Number of employees
34,000 (2007)
Websitewww.telus.com

Telus (TSX: T, T.A; NYSE: TU) is a national telecommunications company in Canada that provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video. The company is based in Burnaby, British Columbia. Telus utilizes a CDMA 2000-based mobility phone network.

History

Telus Communications (Alberta) was created in 1990 by the government of Alberta as a holding company in order to facilitate the privatization of a crown corporation, the Alberta Government Telephones Commission (AGT).[1][2][3] In 1995, it acquired Edmonton Telephones (Ed Tel) from the City of Edmonton[4] making Telus the owner of all telephone service in the province. In 1996, Telus was introduced to the public as the consumer brand, replacing AGT and EdTel.[1][5] In 1999, Telus Corporation was created by the merger of Telus (Alberta) and BCTel with the new entity retaining the Telus name.[6][1] As a result of the merger Telus became Canada's second largest telcom with 22% of market share compared to Bell Canada's 42%.[6][7][8]

In 2008, Telus discontinued its analog mobility phone network due to the lack of available parts for the equipment. A Telus spokesperson said they believed they were the last major mobility carrier to do so. Telus has offered a cost-sharing arrangement to bring landlines to customers who are effected by the analog network shutdown in rural areas as digital signals do not work as well as analog ones in such areas.[9]

Advertising

Telus advertising has been noted for its use of nature-themed imagery and the slogan, 'The Future is Friendly'. Many ads feature animals including pot-bellied pigs, a tree frog, a monkey, a lizard, a duck, fishes and groundhogs.[10][11] The themes originated with Clearnet Communications, a Canadian cellular telephone provider acquired by Telus in 2000.


Mobility controversy

Telus, along with Bell Mobility, has attracted criticism over a new policy of charging 15¢ for incoming text messages to customers without a text messaging plan.[12][13]

Telus has also been accused of forcing customers off of data plans which have been advertised as "unlimited" for vague terms of service violations and moving them to a capped 1GB of month plan with a high overage charge. [14]

TELUS in the community In support of our philosophy to give where we live, TELUS, our team members and alumni have contributed $113 million to charitable and not-for-profit organizations and volunteered more than 2.1 million hours of service to local communities since 2000. Eight TELUS Community Boards across Canada lead our local philanthropic initiatives. For more information about TELUS, please visit telus.com/community.

Telus sponsors a minor league baseball stadium in downtown Edmonton called the Telus Field. Built in 1995, it was home to the now-defunct Edmonton Trappers of the Pacific Coast League and is now home to the Edmonton Cracker-Cats of the independent Golden League. Telus also donated $9 million to Science World in Vancouver under the terms that it was to be renamed Telus World of Science, $9 million to the Calgary Science Centre, and $8.2 million to the Odyssium in Edmonton; all three science museums were subsequently renamed as Telus World of Science.[15]

Telus is also the namesake tenant in several office buildings, including Tour Telus in Montreal and Telus Plaza in Edmonton.

Telus also sponsors the annual Kokanee Crankworx freeride mountain bike festival held in Whistler, BC.

Offshoring/Outsourcing

Telus has an estimated 3500 employees in the Philippines where it is known as Telus International (or TI). [16] The majority of the workforce employed in the Philippines is used for North American call center support. Dell Financial Services Sales Assist, formerly known as SPOC (Single Point of Contact) has also been fully offshored to the Philippines as well as Dell Financial Services Customer Care. Telus's long term plan is to grow its offshore workforce in order to stay competitive in the marketplace. Call centre work will be exported to the Philippines, while development and quality assurance work will be offshored to India.

Wireless HSPA Upgrade

TELUS has signed an agreement with Nokia Siemens Networks to upgrade their CDMA network to the HSPA standard. The upgrade should take about a year and will likely be ready September 2009. [1]

See also

References

  1. ^ a b c About Telus: Company history, Telus corporate website, accessed February 11, 2008
  2. ^ Wilson, Kevin G., Deregulating Telecommunications: U.S. and Canadian Telecommunications, 1840-1997, Rowman & Littlefield (2000) ISBN 0847698254 page 35
  3. ^ Alberta Online Encyclopedia, "Alberta Government Telephones" Alberta's Telephone Heritage
  4. ^ CRTC LETTER DATED JUNE 30, 1998, accessed February 12, 2008
  5. ^ Feakins, Kathryn H., The Telus Story: Brand Management Strategies for a Customer-Focused Identity, accessed February 12, 2008
  6. ^ a b Hunter, Jennifer, "BC Telecom/Telus Merger", Macleans Magazine, November 2, 1998
  7. ^ Canada's Second Largest Telecommunications Firm Selects Click2learn for Learning Initiative Targeting 28,000 Employees, Business Wire, November 19, 2001
  8. ^ Fact sheet – Telus and the company's R.O.B. placing, Telus corporate site, accessed February 11, 2008
  9. ^ http://www.cbc.ca/canada/british-columbia/story/2008/08/29/bc-telus-rural-cells.html
  10. ^ Kirbyson, Geoff, "Telus Mobility animal instincts", brandchannel.com, February 2, 2004
  11. ^ Marck, Paul, "It's a jungle out there: Canadian telecom companies embrace the animal in them to hawk their products", Edmonton Journal, February 22, 2006
  12. ^ http://science.slashdot.org/article.pl?sid=08/05/12/1419204&from=rss
  13. ^ http://www.cbc.ca/technology/story/2008/08/08/bell-texting.html
  14. ^ http://www.cbc.ca/technology/story/2008/08/28/tech-telus.html
  15. ^ Science World facility renamed ‘Telus World of Science’ as part of $9-million sponsorship deal
  16. ^ Telus International

http://eon.businesswire.com/releases/telus/homepna/prweb1276784.htm TELUS Selects CopperGate's HomePNA for IPTV Service

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