The 2010-present logo.
|Traded as||NASDAQ: CHTR|
|Headquarters||Stamford, Connecticut, USA|
|Key people||Eric L. Zinterhofer (Chairman)
Thomas M. Rutledge (President & CEO)
|Revenue||US$8.4 billion (2013)|
|Operating income||US$961 million (2013)|
|Net income||US$-369 million (2011)|
|Total assets||US$17.30 billion (2013)|
|Total equity||US$409 million (2011)|
Charter Communications is an American company offering cable television, high-speed Internet, and telephone services to more than 27.6 million customers in 29 states. By revenues, it is the fourth-largest cable operator in the United States, behind Comcast, Time Warner Cable, and Cox Communications, and by residential subscriber lines it is the tenth largest telephone provider. In late 2012, the company announced plans to relocate its headquarters from St. Louis, Missouri, to Stamford, Connecticut.
- 1 History
- 2 Current operations
- 3 Former operations
- 4 Awards and recognition
- 5 Criticism
- 6 References
- 7 External links
Charter Communications was founded in 1993 by Barry Babcock, Jerald Kent, and Howard Wood, who had been former executives at Cencom Cable Television in St. Louis, Missouri. It was also incorporated in St. Louis, Missouri, in 1993.
Listing on the NASDAQ for the first time
Charter completed more than ten major acquisitions in 1999:
- Added 68,000 subscribers in Southern California with the purchase of four cable systems from American Cable Entertainment of Stamford, Connecticut.
- Acquired 400,000 InterMedia Partners subscribers, primarily in the Southeast. As part of the deal Charter would turn over about 140,000 of its subscribers to TCI in cable system swap.
- Merged with Marcus Cable
- Acquired cable systems serving 460,000 subscribers from Rifkin Acquisition Partners and InterLink Communications.
- Acquired 173,000 subscribers, mostly in central Massachusetts, from New Jersey–based Greater Media Inc.
- Acquired Renaissance Media Group, a New York partnership serving 130,000 customers near New Orleans, western Mississippi, and Jackson, Tennessee.
- Acquired New Jersey-based Helicon Cable Communications. The systems served about 171,000 customers in eight states in the Southeast and Northeast.
- Acquired Avalon Cable TV, adding 260,000 subscribers primarily in Michigan and Massachusetts.
- Acquired Vista Broadband Communications in Smyrna, Georgia, adding 30,000 more customers.
- Acquired Falcon Cable TV of Los Angeles. Falcon was the eighth largest cable operator in the United States with about one million subscribers in 27 states in primarily non-urban areas.
- Acquired Fanch Communications Inc. of Denver. Fanch had 547,000 subscribers in West Virginia, Pennsylvania, Michigan, Indiana, Kentucky, Louisiana, and Wisconsin.
Charter also began swapping customers with other systems to improve the geographic clustering of its systems. In December 1999 it signed a letter of intent with AT&T Corporation to swap 1.3 million cable subscribers in St. Louis as well as in Alabama, Georgia, and Missouri. In 2000, Charter Communications bought select AT&T cable markets, including Reno, Nevada, and the City of St. Louis.
In 2001, MSN and Charter signed an agreement to offer MSN content and services to Charter's broadband customers. In the same year, Charter received awards, including the Outstanding Corporate Growth Award from the Association for Corporate Growth, the R.E. "Ted" Turner Innovator of the Year Award from the Southern Cable Telecommunications Association, and the Fast 50 Award for Growth from the St. Louis Regional Chamber and Growth Association.
In 2002, the United States Department of Justice investigated the company, leading to the indictment of four former executives in 2005 for improper financial reporting related primarily to the inflation of cable subscriber numbers to improve financial figures.
In 2004, Charter settled a class action lawsuit concerning the questionable financial reporting associated with the US Department of Justice's 2002 investigation and subsequent indictment of four former executives. Current and former shareholders (and their attorneys) were awarded $144 million as well as an agreement from Charter to maintain and implement proper corporate governance measures.
In June 2010, Charter settled a class action lawsuit for $18 million concerning wage and overtime claims for current and former field technicians in California, Missouri, Michigan, Minnesota, Illinois, Nevada, Washington, Oregon and Nebraska.
in December 2013, a complaint was filed by Steelhead Licensing LLC for Patent Infringement of US Patent 8082318. US Patent is described as "Controlling service requests transmitted from a client to a server".
In February 2013, Charter confirmed its purchase of the former Optimum West cable systems owned by Cablevision Systems Corp. (NYSE: CVC). The $1.6 billion deal brought Charter cable systems to 375,000 customers in Colorado’s mountains and Western Slope, as well as in Utah, Wyoming and Montana.
Filing for bankruptcy protection
In February 2009, Charter Communications announced that it planned to file for Chapter 11 of the United States Bankruptcy Code on or before April 1, 2009. The action would allow Charter to pay its debt obligations, and cancel its obligations to shareholders. Private equity firm Apollo Management expected to own most of Charter's shares after the bankruptcy. Charter filed for a prearranged bankruptcy on March 28, 2009. The company expected the financial restructuring to reduce its debt by $8 billion, as well as adding $3 billion of new investment, and refinancing other debt.
Emerging from bankruptcy protection
On November 30, 2009, its bankruptcy plan was approved, which extinguished its stock and cut approximately $8 billion in debt. That day, Charter emerged from bankruptcy despite many of its creditors' objections over its bankruptcy plan.
In 2010, Paul Allen stepped down as chairman and from board of directors' seat, but remains the largest single shareholder. Also in that year, Charter signed multi-year deal with Tivo to deliver content via its platform
Listing on the NASDAQ for the second time
On September 14, 2010, Charter Class A common stock was re-listed on NASDAQ under the symbol "CHTR".
Thomas M. Rutledge was appointed as a director and President and CEO effective February 13, 2012.
The same year, Charter prices $1.25 billion senior debt, offering to pay down short- and long-term debt
On February 8, 2013, Charter announced an agreement to acquire former Bresnan Communications systems in Montana, Wyoming, Colorado, and Utah, from Cablevision in a transaction worth US$1.63 billion.
Failed acquisition of Time Warner Cable
On January 13, 2014, Charter Communications said it was interested in buying its larger rival Time Warner Cable. After three previous attempts to buy and merge with the company, Charter CEO Thomas Rutledge wrote in an open letter to Time Warner Cable's CEO Robert Marcus stating, "I believe we have a significant opportunity to put our companies together in a way that will create maximum, long-term value for shareholders and employees of both companies". The $132.50 per share offer, just above TWC's closing price at $132.40 on January 13, was rejected.
On April 28, 2014, Comcast and Charter announced that, assuming Comcast’s merger with Time Warner is successful, Charter will acquire 1.4 million Comcast/Time Warner Cable customers, bringing Charter’s subscriber total to 5.7 million and making Charter, by its own count, the second largest cable operator in the country. In addition to the 1.4 million divested subscribers, Comcast also agreed to swap 1.6 million subscribers with Charter in an even, tax-efficient exchange whose intent is to improve the geographic spread of both companies. In a third part of the agreement, Comcast will spin off 2.5 million subscribers into a new publicly traded company in which Charter will hold a 33% stake — with an option to eventually own the whole company — and former Time Warner Cable shareholders will hold a 67% stake.
In August 2008, Charter Communications announced an agreement to carry the Big Ten Network, applicable to all customers.
In December 2008, WFAA-TV, the ABC affiliate in Dallas–Fort Worth, reported that beginning January 1, 2009, Charter would no longer carry its signal due to a breakdown in negotiations. Charter quickly replied that a resolution to the issue was not out of the question.
In December 2008, WCNC-TV, the NBC affiliate in Charlotte, North Carolina, reported that as of December 31, 2008, Charter would no longer carry its signal due to a breakdown in negotiations. In December 2008, KMOV-TV Channel 4, the CBS affiliate in Saint Louis, Missouri, reported that it would no longer be available to Charter subscribers starting December 31. Prior to that, only the standard definition signal for KMOV was available on Charter cable.
In May 2009, Comcast was able to meet an agreement with NFL Network, in which the NFL Network agreed to lower their asking price per subscriber. The higher asking price has been a problem with being carried with other cable networks. Roger Goodell is looking at resolving differences with other cable providers, to include Charter Communications, to allow carriage of this channel.
In November 2013, Charter Communications announced the re-branding of their residential services to Charter Spectrum  which encompass an upgrade to an all digital network for their video, voice, and broadband services. The company relied heavily on a predominantly coaxial cable-based network. The newer fiber optic service delivery system provides higher bandwidth speeds than is available with its copper wire infrastructure.
On May 2, 2006, Charter announced it would restructure seven of its call centers in the United States in the following locations:
- St. Louis, Missouri — Telephone Care Center, July 31, 2006; converted into a Charter Phone service call center
- Bay City, Michigan — September 2006; converted into a Charter Dispatch center
- Birmingham, Alabama — December 2006; converted into a Charter Dispatch center
- Fort Worth, Texas — December 1, 2006; shuttered
- Irwindale, California — December 2009; restructured
- Newtown, Connecticut — March 2007; restructured
- Kingsport, Tennessee — March 2007; converted to Dispatch Center w/ location change
- Amherst, Nova Scotia — December 2010; third-party contract, Teletech, not renewed
- Louisville, Kentucky — Residential HSI/Phone Support, Charter Business tech support, Network Operations Center
Orders completed online or through retail partners with Charter Communication are directed to a call center located in Tempe, Arizona, operated by Teletech (Direct Alliance). This call center has inbound/outbound sales agents, as well as online chat agents. Outsourced call centers were implemented in 2006 and are located in Canada and the Philippines.
|This section does not cite any references or sources. (November 2008)|
Charter-owned call centers are located in St. Louis, Missouri (telephone service support center); Greenville, South Carolina; Vancouver, Washington; Fond du Lac, Wisconsin; Walker, Michigan; Rochester, Minnesota; Worcester, Massachusetts, and Louisville, Kentucky, (the largest call center across the company), with Heathrow, Florida, handling the bulk of video, high-speed data, and telephone billing and customer service contacts. Each of the remaining centers is becoming increasingly specialized for particular lines of service or customer issues.
On March 22, 2006, Charter announced that it would sell cable systems serving approximately 43,000 customers in Nevada, Colorado, New Mexico, and Utah to Orange Broadband Holding Company (since renamed Baja Broadband).
Charter also sold cable systems in West Virginia and Virginia to Cebridge Connections (now known as Suddenlink Communications) and cable systems in Kentucky and Illinois to New Wave Communications.
On October 14, 2008, an article appeared in the Fairmont Sentinel, of Fairmont, Minnesota, reporting that Charter is selling parts of their system to Midcontinent Communications, including Charter's offices in Bemidji and International Falls, Minnesota. Starting February 1, 2009, Midcontinent Communications took over some Charter's cable system in Minnesota including Balaton, Bemidji, Canby, Ely, Fairmont, International Falls, Littlefork, Sherburn, and surrounding communities. Other areas in Minnesota would have sold to Comcast, but the deal fell through.
On October 22, 2010, Charter announced completion of the sale of cable systems serving approximately 65,000 customers in seven states to Cobridge Communications, LLC. The 36 head ends acquired by Cobridge are located in Alabama, Arkansas, Georgia, Louisiana, Missouri, Ohio, and Texas. As a result of this sale, Charter no longer operates in Arkansas and Ohio.
Awards and recognition
PCWorld in 2011 awarded Charter with several "fastest ISP"-type awards. Charter has recently upgraded its internet speed tiers and gave most of its customers a free upgrade in speed, not once but twice during the 2011 business year.
In 2009 Charter won a CableFax TopOps award for its Day of Service, a.k.a. DOS, team that answers calls from customers on the day that a technician is scheduled to arrive at their home. DOS team members are highly trained agents that answer questions about services and ensure that the customer has the best possible experience with their service technician.
In December 2007, Charter was recognized by CableWorld Magazine as "2007 Multi-System Operator of the Year". According to the magazine, the company was selected for this award based on "rapidly expanding its telephone footprint to take advantage of the triple-play offering; developing a consistent, data-driven marketing plan; and addressing its nearest-term debt maturities". During the spring of 2008, Charter was honored with third place among companies with over 2,000 employees in the annual "Best Places to Work in St. Louis" competition, sponsored by the St. Louis Business Journal., based on the response of Charter employees in the area to an online survey created and managed by the Journal.
In 2007, PCWorld ranked Charter's cable Internet service as worst among 14 major Internet service providers. In addition, Charter High-Speed is rated 19th out of 22 cable ISPs on dslreports.com, and Consumer Reports indicated in their February 2008 issue that Charter's television/Internet/telephone bundle collectively is the worst of all major national carriers. Charter Communications has shown an improvement in its services over the years. In 2011, Charter was ranked one of the top performers in PC Magazine's "Fastest ISPs in the Nation".
It was reported by Tony Bradle on about.com that Charter Communications redirected error pages and Windows Live Search results to a Charter search page without notifying customers. Users may opt out of redirection by clicking a link from the Charter search page; however, the opt-out link saves a cookie on the customer's computer, so deleting cookies will require the user to opt out again.
It was reported that on Monday, January 21, 2008, during a routine sweep of inactive accounts, Charter accidentally deleted the email accounts of approximately 14,000 customers; even worse, the removed data is now irretrievable. The company since decided to give a $150 account credit to each user affected. In May 2008, Charter announced that it planned to monitor websites visited by its high-speed Internet customers via a partnership with targeted advertising firm NebuAd. After customers voiced their concerns, Charter changed its mind in June.
On June 26, 2012, Charter Communications began requiring customers to lease, at no cost, company-supplied cable modems and disallowing customers from using their own equipment—as part of the phase-in of the new DOCSIS 3.0 standard. All new customers and existing customers that make any changes to their account are given new DOCSIS 3.0 cable modems by Charter. Remaining customers that haven't changed their services or moved are grandfathered in with existing DOCSIS 2.0/3.0 equipment, though may eventually have to use a Charter DOCSIS 3.0 modem.
In 2014, Zoom Telephonics, Inc. submitted an FCC petition whose goal is to change Charter Communications policy so that all Charter customers can purchase cable modems from U.S. retailers and realize a reasonable savings for using their own cable modem. Charter finally changed its policy to allow certain customer-owned modems three days (August 22, 2014) before the key FCC filing deadline of August 25, 2014. Charter has still not adopted certification standards that are open to Zoom and other cable modem manufacturers and Charter has yet made a commitment for timely certifications under their new program.
Charter Communications is known for its notorious connection stability issues. One of the latest example of which is its DNS server outage on August 23rd though August 24th of 2014. During which time, many customers also experienced busy signals when calling Charter's call center either to report the outage or to ascertain the expected return-to-service time.  Many customers have also been frustrated by Charter's unwillingness to communicate with them on social media, with the corporate communications Twitter account opting instead to post about sponsored giveaways.
- "2013 Annual Report". Retrieved 2014-07-09., phx.corporate-ir.net
- NCTA Top 25 MSO's, ncta.com
- Leichtman Research Group, "Research Notes," First Quarter 2012, pg. 6, Charter (#10) with 1,791,300 residential phone lines.
- "Gov. Malloy: Charter Communications Moving Corporate Headquarters To Stamford « CBS New York". Retrieved 17 March 2013.
- Major Shareholders CHTR, investors.morningstar.com
- "Company History for Charter Communications, Inc.". Retrieved 2014-07-09., fundinguniverse.com
- Cauley, Leslie. "Charter Communications Posts A Wider-Than-Expected Loss". online.wsj.com. The Wall Street Journal. Retrieved 12 August 2014.
- AT&T/Charter Swap, news.investors.com
- Charter 2001 Awards, sec.gov
- 2005 Indictments, gpo.gov
- 2004 Law Suit, bizjournals.com
- 2010 Law Suit, cedmagazine.com
- Google - US Patent 8082318
- Priorsmart.com - Steelhead Licensing LLC v. Charter Communications Inc.
- American City Business Journals, Inc., bizjournals.com
- Charter Buys Optimum West, online.wsj.com
- Apollo to own most of Charter after bankruptcy, reuters.com
- "Charter Communications Completes Financial Restructuring and Emerges From Chapter 11" (Press release). Charter Communications. 2009-11-30. Retrieved 2009-12-01., corporate-ir.net
- Bode, Karl (2009-11-30). "Charter Exits Chapter 11". BroadbandReports.com. Retrieved 2009-12-01., dslreports.com
-  Charter/Tivo deal
- CHTR Returns to Nasdaq, streetinsider.com
- T.Rutledge: Charter President and CEO, phx.corporate-ir.net
- Hibbard, Matthew (9 August 2012). "Charter prices $1.25 billion senior debt offering". Telecom Industry Updates. Retrieved 9 August 2012.
- "Charter to Buy Optimum West for $1.63 Billion". bloomberg.com. Bloomberg L.P. 2013-02-08. Retrieved 2013-02-08.
- Kastrenakes, Jacob (13 January 2014). "Charter makes $37.4 billion offer to purchase Time Warner Cable". The Verge. Retrieved 22 January 2014.
- Popper, Ben (22 January 2014). "Cable TV's Darth Vader is back to reclaim his empire". The Verge.
- "Comcast to Purchase Time Warner Cable". philly.com. 14 February 2014. Retrieved 15 February 2014.
- "Time Warner Cable to Merge with Comcast Corporation to Create a World-Class Technology and Media Company". Time Warner Cable. Retrieved 28 April 2014.
- Charter acquiring Comcast customers, usatoday.com
- "Comcast Strikes Deal With Charter To Divest Nearly 4 Million Subscribers". forbes.com. 28 April 2014. Retrieved 9 June 2014.
- Star Telegram, star-telegram.com
- WCNC-TV, wcnc.com
- Louis Today, stltoday.com
- MultiChannel News
- What is Charter Spectrum
- "Charter Communications Announces Agreement to Sell Systems Serving Approximately 43,700 Customers; Subsidiaries of Orange Broadband Holding Company, LLC to Purchase Charter Assets" (Press release). Charter Communications. 2006-03-22. Retrieved 2008-05-25.
- Saint Louis - Business and Technology News
- Midcontinent Communications, midcocomm.com
- Charter sweeps PC Magazine's Fastest ISP awards, pcmag.com
- 2007 MSO of the Year: Charter—Back From the Brink: Cable Fax Magazine, cable360.net
- 19 St. Louis companies named "Best Places to Work" — St. Louis Business Journal, bizjournals.com
- , pcworld.com
- Former Charter Channel Line up on the Midco Website, midcocomm.com
- Channel Line up on the Midco cable system in east central North Dakota, midcocomm.com
- PC Magazine - The Fastest ISPs in the Nation, isp-planet.com
- New York Times, nytimes.com
- The Inquirer, theinquirer.net
- The Associated Press (June 25, 2008). "Charter Won’t Track Customers' Web Use". via The New York Times Company. Retrieved 2008-06-29., nytimes.com
- Charter Support Page
- Zoom Telephonics Files FCC Petition Opposing Charter's Cable Modem Policies
- Charter Internet service down nationwide, St. Louis Post-Dispatch
- Charter.com — Charter Communications
- Charter.net — Charter Internet services
- "Charter Phone" — VoIP voice communications services
- CharterBusiness.com — for Charter Business customers
- Chartertv.com — Charter Communications Information Network (CCIN)
- CharterMedia.com — for Charter Media customers
- Charter Español — Charter site content in Spanish
- Live It With Charter — rewards program
- support.charter.com — Charter services basic support
- Associated Press, April 23, 2005, "Charter Communications executives sentenced in accounting schemes", detnews.com
- BusinessWeek, May 29, 2006: "Charter: Cable's Sucker Stock", businessweek.com
- Charter Filing for Chapter 11 Bankruptcy Protection, finance.yahoo.com