Jump to content

Deliveroo

From Wikipedia, the free encyclopedia

Deliveroo plc
Deliveroo
FormerlyRoofoods Ltd
Company typePublic limited company
LSE: ROO
Industry
Founded2013; 11 years ago (2013)
Founder
HeadquartersLondon, England, UK
Area served
  • United Kingdom
  • France
  • Belgium
  • Ireland
  • Italy
  • Singapore
  • Hong Kong
  • Kuwait
  • Qatar
  • United Arab Emirates
Key people
RevenueIncrease £2,030.0 million (2023)[1]
Increase £(43.7) million (2023)[1]
Increase £(31.8) million (2023)[1]
Number of employees
3,807 employees, 135,000 self-employed couriers (2023)[1]
Websitedeliveroo.co.uk

Deliveroo is a British online food delivery company founded by Will Shu and Greg Orlowski in 2013 in London, England. It operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, Hong Kong, the United Arab Emirates, Kuwait, and Qatar. It formerly operated in Germany, Taiwan, Spain, the Netherlands, and Australia. Its subsidiary operation, Deliveroo Editions operates dark kitchens for the preparation of delivery-only meals.[2]

Deliveroo HOP operates from delivery-only grocery stores run by Deliveroo, working in partnership with existing grocers. Deliveroo also provides delivery and technology for on-demand grocery to major UK retailers. The company works with around 182,000 restaurants, grocers and retailers as of August 2024.[3]

The company was first listed on the London Stock Exchange on 31 March 2021 as Deliveroo Holdings plc.[4][5][6] It is seen by some as being among the worst IPOs in the history of the London exchange.[7]

Business

[edit]

History and basic operations

[edit]

Deliveroo, headquartered in London, was founded in 2013 by Will Shu and Greg Orlowski.[8] The company makes revenue by charging restaurants a commission fee, as well as by charging customers a per-order fee for delivery.[9] It operates in the UK, France, Belgium, Ireland, Italy, Singapore, United Arab Emirates and Hong Kong. In 2022, Deliveroo launched an advertising platform enabling businesses to promote products across its app.[10]

Customers place orders through its app or website, then self-employed bicycle or motorcycle couriers transport orders from restaurants to them.[11]

In November 2017, Deliveroo introduced Deliveroo Plus, a subscription service which gives customers in the UK and Ireland unlimited free delivery.[12]

Deliveroo works with some of the biggest chain restaurants across the UK, along with thousands of independent restaurants.[13][14] On 16 November 2016, it became known that the brewing company Heineken International had closed a deal for Deliveroo to deliver the latter's beers and ciders, initially across 15 sites in London, Bath and Cardiff. This delivery deal, whose activities started that same week, was considered the biggest one of its kind (that is, with regards to the brewing industry).[15]

In mid-June 2016, the founders of Deliveroo, Will Shu and Greg Orlowski received an award for the Best Startup Founders as part of The Europas Startup Conference and Awards, mainly given to technology companies. The company also received Fastest Rising Startup of the Year and the Europas Grand Prix award.[16]

In January 2017, Deliveroo announced plans to create 300 tech jobs in the UK when it opened its new head office in London later in 2017. That month the company had more than 1,000 full-time employees. As of 2022, Deliveroo employs over 3,000 staff globally.[17]

In April 2017, Deliveroo's Editions kitchens launched. These delivery-only kitchens allow restaurants to access customers in locations without needing High Street premises, thereby reducing set-up costs compared to a full-service restaurant. Deliveroo uses its data to identify areas where customer demand for certain cuisines is high and predicts which restaurants are likely to succeed there.[18][19]

In June 2018, Deliveroo launched ‘Marketplace+’, which enables restaurants with their own delivery fleets to operate on Deliveroo's platform. These restaurants can also access Deliveroo's network of riders to extend their delivery services.[20]

In May 2019, Amazon has partnered with the company to offer free delivery linked to Amazon Prime accounts.[21]

In November 2019, Deliveroo launched ‘Pick-Up’ - a click & collect service allowing customers to order food for collection. Restaurants who had signed up to offer the service at its launch included Byron, Pizza Express and Pizza Hut. In March 2020, Deliveroo launched its on demand grocery service and has since partnered with retail chains M&S, Aldi, Waitrose, Sainsbury's and others.[22]

In September 2021, Deliveroo launched rapid grocery delivery service HOP. The service promises delivery to customers “in as little as 10 minutes” with the first Deliveroo Hop dark store launched in central London, serving residents in Vauxhall and Battersea.[23]

Deliveroo cyclist in the UK

Since 2021, Deliveroo has struck partnerships with major grocery partners including Morrisons, Waitrose, Co-op, Sainbury's, SPA, Asda and Wholefoods in the UK; and in international markets with Esselunga in Italy, Auchan in France and ParknShop in Hong Kong as part of its on demand grocery and HOP service. In the second half of 2022, grocery accounted for 11% of the company's Gross Transaction Value.[24]

In October 2022, Deliveroo opened its first bricks and mortar high street store on New Oxford Street. Customers are able to shop in-store by ordering through digital kiosks; ordering via the Deliveroo app for collection at the store; and for delivery to local residents, offices and other addresses via Deliveroo's network of riders. The Deliveroo HOP on New Oxford Street offers grocery items from Morrisons ‘Ready to Eat’ and ‘The Best’ ranges to store cupboard staples, snacks and dinner ingredients.[25]

In October 2023, Deliveroo reported a 7% year-on-year (YoY) rise in revenue in the UK and Ireland alongside robust growth in gross transaction value (GTV) in its home region.[26]

In August 2024, the company reported a £1.3 million profit from January to July 2024.[3]

Economic impacts in the UK

[edit]

In December 2017, a study by macroeconomic consultancy Capital Economics stated that Deliveroo had helped create 7,200 jobs across the restaurant sector since it launched in 2013. It also boosted the industry's revenue by £460 million in the year to June 2017. The report also found that Deliveroo had helped add £372 million in value to the UK economy in the same 12-month period, a figure which Capital Economics projected to rise to £1.5 billion in the year to June 2019.[27]

Competition

[edit]

Deliveroo's main competitors are, Just Eat and Uber Eats.[28][29] In 2021, Deliveroo expanded its UK population coverage to 77% compared to 53% at the end of 2020.[30]

Deliveroo has made public its goal to build a leading market position (#1 or strong #2) in every market in which it operates. As a result of that goal, it ended its operations in the Netherlands on 30 November 2022, citing that "it would require a disproportionate level of investment, with uncertain returns, to reach and sustain a top-tier market position".[31]

Number of employees

[edit]

According to its 2022 annual report, Deliveroo employs 3,980 staff worldwide. It also works with around 135,000 self-employed riders.[32]

Layoffs or redundancies

[edit]

In April 2020, Deliveroo made 15% of the workforce redundant, citing Covid-19 as the reason.[33]

In Feb 2023, Deliveroo made 9% of the workforce redundant, with CEO Will Shu saying the reason was having “in recent years we grew our headcount very quickly. This was a response to unprecedented growth rates supported by Covid-related tail winds. I should have had a more balanced approach to headcount growth."[34]

Technical malfunctions

[edit]

On 7 September 2016, the Deliveroo website and application crashed in the British city of Chelmsford, reportedly due to a high demand on the first night of launching its service there.[35]

On Tuesday 1 November 2016, at around 8 pm (GMT), technical problems caused the Deliveroo system in the UK to go offline for around an hour. Reportedly, thousands of customers who had already paid for their orders got upset due to a lack of clear communication being provided by the company during the incident, with some customers having to wait hours to get their food delivered.[36][37][38][39]

During any periods when the system is down, and therefore no deliveries are available for riders, Deliveroo pays riders a flat rate per hour until the system is restored.[40]

Funding

[edit]

In June 2014, Deliveroo raised a £2.75 million series A investment round from Index Ventures and Hoxton Ventures, as well as an assortment of angel investors.[41] In January 2015, Roofoods Ltd, doing business as Deliveroo, received US$25 million in series B funding led by Accel with participation from Index Ventures, Hummingbird Ventures and Hoxton Ventures at an estimated valuation of $100 million.[42] At this time, Deliveroo was providing deliveries for approximately 750 restaurants. In July of that year, it secured a further $70 million in series C investment from Index Ventures and Greenoaks Capital, marking Deliveroo's third funding round in a year.[43]

In November 2015, Deliveroo raised $100 million in Series D Funding.[29] In August 2016, Deliveroo raised a Series E of $275 million from the hedge fund Bridgepoint.[44]

In September 2017, the company announced a $385 million Series F round. In November of the same year, an additional $98 million was announced, bringing the total Series F round to $480 million.[45]

In May 2019, the company announced a $575 million Series G round led by Amazon, bringing the total raised to date to $1.35 billion.[46]

In January 2021, the company announced a $180 million Series H round raised from existing investors, bringing the total raised to date to $1.53 billion.[47]

IPO

[edit]

In March 2021, the company announced its intention to join the London Stock Exchange with an IPO.[48] In anticipation of the listing then Chancellor of the Exchequer Rishi Sunak stated that ‘Deliveroo has created thousands of jobs and is a true British tech success story,’ and added that ‘it is great news that the next stage of their growth will be on the public markets in the U.K.[49]

It was listed on 31 March at 390 pence per share, but closed 14% lower at 284p by the end of the first day of trading.[50] One of the company's bankers reportedly described it as "the worst IPO in London's history".[51] The company opened its initial public offering to customers, making £50 million worth of shares by registering interest through the Deliveroo app. The company also provided £16 million to riders who have delivered the most orders, with individual payments of up to £10,000.[52]

Taylor Review

[edit]

In October 2016, British Prime Minister Theresa May announced a review of employment practices in the modern economy,[53] chaired by Chief Executive of the RSA Matthew Taylor. The review was criticised, accusing the probe of being biased as it was revealed by the Financial Times that one of its members was an early backer of Deliveroo, a fact that was not disclosed to the public.[54] In its submission[55] to the review, Deliveroo called on the Government to update legislation to allow the company to offer its riders rights – such as injury pay and sick pay – without limiting the flexibility which comes with self-employment. The company was the first in the on-demand economy to ask for changes in legislation to enable it to offer self-employed riders more benefits.[56]

Deliveroo argued that current employment legislation meant that companies in the on-demand economy were forced to choose between offering riders flexible work or benefits. Deliveroo suggested that the Government either allow companies to offer entitlements to self-employed people, or create a new category of employment in which benefits are calculated on the services they deliver instead of how many hours they work.[57]

Rider safety

[edit]

In response to the attacks on moped drivers over the summer of 2017, Deliveroo announced a series of measures to help keep riders safe. Among the measures introduced was a new app feature that allows riders to raise security concerns, plus a trial of helmet cameras to allow Deliveroo to gather evidence and to pass on information to the police. The company also hired 50 new staff across the country who have a focus on rider safety.[58][59]

In December 2017, Deliveroo announced that its riders would have access to the first insurance scheme for food delivery riders in the UK on-demand economy.[60] As well as sickness and accident insurance cover, cyclists will also have access to the first-of-its-kind public liability insurance.[61]

Market departures

[edit]

Germany

[edit]

On 12 August 2019, Deliveroo sent an email to German customers as well as to all rider staff, who at this point were still partly self-employed, stating its decision to leave the German market and indicating that all services would stop from 16 August.[62] The email cited its inability to provide a sufficient quality of service, and that it would focus on other markets. The announcement came days after acquiring Scottish startup Cultivate, and three months after raising £450 million in a funding round led by Amazon.[63]

Taiwan

[edit]

Deliveroo entered the Taiwan market in October 2018.[64][65] In Taiwan, Deliveroo relied on contractors, according to an investigation by the Ministry of Labor.[66] As Deliveroo workers in Taiwan were not considered employees, it was unclear if the company was required to provide labor insurance to workers.[67] Despite not having the status of employees, Deliveroo and several courier services in Taiwan were cautioned by the labor ministry in 2019 that the Occupational Safety and Health Act [zh] applied to contractors. Therefore, Deliveroo agreed to suspend work for riders when the government suspends work for those with employee status due to natural disasters.[68][69]

In October 2019, Sharing Economy Association Taiwan proposed safety regulations that were agreed to by several courier services active in Taiwan, including Deliveroo.[70][71] That same month, Taiwan's Directorate General of Highways (DGH) fined Deliveroo for violations of the Highway Act, as it had not applied for a business license to establish an automobile transportation enterprise. Additionally, the DGH ordered Deliveroo to cease operations.[72] Deliveroo announced its exit from Taiwan in April 2020.[73][74]

Spain

[edit]

In August 2021, Deliveroo announced it would be pulling out of Spain. This followed the Spanish government's decision in March to introduce a law giving gig economy workers employee rights, rather than those of a self-employed contractor. Deliveroo said the law was not the determining factor in its withdrawal from Spain, but had hastened it.[75]

Netherlands

[edit]

In October 2022, Deliveroo announced it would be exiting the Netherlands after it became clear that couriers were protected by Dutch law for the plan Deliveroo had to make their employees self-employed instead of employees.[76]

Australia

[edit]

In November 2022, Deliveroo announced it would be exiting Australia after entering voluntary administration.[77] The decision came after the company faced financial loss from strong competition, and criticism from some government ministers.[78] The shutdown was with immediate effect, giving riders and restaurants no notice, resulting in immediate unemployment and lost revenue.[79]

Praise

[edit]

In a 2016 study of the sharing economy, PwC described Deliveroo as "one of the sharing economy's quickest-growing stars".[80]

TechCrunch awarded Deliveroo 'Best Startup Founders' in the Europas Awards 2016, and praised founders Will Shu and Greg Orlowski.[16]

In November 2016, Management Today said that Deliveroo had become 'one of the best' in the food delivery sector due to providing a network of dedicated couriers and an ordering platform which enabled restaurants to offer delivery.[81]

Deliveroo was the overall winner of the 2017 UK Deloitte Technology Fast 500 awards. David Cobb, lead partner for the awards programme, described Deliveroo as the fastest-growing technology company in the history of the competition, with a record four-year revenue growth of 107,117% making them a UK "unicorn".[82]

Criticisms

[edit]

Rider working conditions

[edit]

In March 2016, Australian-based employment lawyer Josh Bornstein, principal at Maurice Blackburn, examined work contracts from Deliveroo and its competitor Foodora and described the contracts as "sham", designed to pay workers "below the award rates" and to "deny their basic benefits".[83] Maurice Blackburn announced that test cases against Deliveroo, as well as against Foodora, were being prepared wherein they were "accused of under-paying their delivery riders and failing to meet minimum employment conditions". Such allegations were confirmed by the Young Workers Centre in Australia, which claimed that the contracting arrangements by those companies left workers without access to minimum pay rates, WorkCover insurance, leave and superannuation.[84] The centre's "Rights for Riders" campaign aims "to improve safety, pay, conditions and job security for food delivery riders".[85]

Advertisement for the Deliveroo & Uber Eats strike, London, February 2024.

In August 2016, a group of Deliveroo's London drivers held a day-long strike to protest about a new pay plan which they claimed would result in riders earning substantially below the minimum wage,[86][87] and the continuing lack of sick and accident pay.[88][87] The company later abandoned these plans.[89]

During these strikes, as a means of protest, London Deliveroo drivers held up signs containing the neologism "Slaveroo". The term and its corresponding social media hashtag were adopted by several news outlets, including non-English international media.[90][91][92][93] In the aftermath of these protests, Mags Dewhurst, chair of the Independent Workers Union of Great Britain (IWGB) Couriers and Logistics Branch, which represents some couriers and delivery drivers in London, published an article in The Guardian backing the protesters, saying that Deliveroo's claims of offering freedom and flexibility, vis-à-vis its couriers, were a sham, calling them "bywords for exploitation and exhaustion".[94]

On 8 November 2016, news headlines covered the demand by a small group of UK Deliveroo drivers for union recognition by the company. The IWGB represented the drivers in the Camden area of north London.[95][96][97][98] In November 2017, the Central Arbitration Committee dismissed the challenge by the IWGB and ruled that Deliveroo riders are self-employed. Deliveroo welcomed the decision as a 'victory for riders [who] value the flexibility that self-employment provides'.[99]

In 2017 and 2018, Dutch online consumer affairs journalist Tim Hofman investigated Deliveroo undercover, asserting that the company forced its delivery staff to declare themselves self-employed rather than being employees of the company, which would give them rights to benefits such as sick pay. The investigation and presentation of the evidence to Deliveroo management was released as episodes of the #BOOS online programme.[100]

In May 2017, Deliveroo workers protested about working conditions in Berlin, Germany.[101] In January 2018, Deliveroo riders went on strike in Belgium and the Netherlands.[102]

In March 2021, local press reported on complaints that Deliveroo riders in Manchester were spotted "allegedly using bushes as ‘public toilets’ while waiting to collect orders."[103]

In April 2021, on the company's trading debut on the London Stock Exchange, a group of Deliveroo's riders in London held a strike protesting about pay and work conditions.[104]

In June 2021, Deliveroo won a court case against the IWGB, which concerned the company's classification of its couriers. While the IWGB argued that Deliveroo couriers should be considered employees and have the right to unionise, Deliveroo classified them as self-employed. The court upheld Deliveroo's definition.[105]

In April 2022, Deliveroo was fined a maximum penalty of €375,000 for abusing the freelance status of its riders in France. The company was obliged to publish the court decision on its French home page for a month.[106]

Noise

[edit]

In the London Borough of Islington, the local Deliveroo Editions site was the subject of complaints from neighbours, as a result of noise from air conditioning fans at the site as well as from the stream of delivery mopeds circling the site. In response to the complaints, in 2021 the local council issued an enforcement notice to shut down the operation. Deliveroo appealed against the notice.[107] and won its appeal in March 2022.[108]

Following on from a meeting with the local elected representative and those of the company, Deliveroo agreed to restrict entry to the site to delivery riders on electric scooters and bicycles, with parking spots allocated for riders on petrol scooters further down the road. Following this controversy, Deliveroo installed recharge terminals at all of their French Editions sites.[109]

Safety

[edit]

The company has been criticised for its failure to provide cycle training and safety equipment (such as lights and helmets) to its sometimes inexperienced riders. It has been argued that the need to race against the clock is another reason for couriers' potentially risky cycling behaviour, and that bikes should be checked for safety.[110]

In March 2024 35-year old delivery rider Jenniffer Rocha, attacked customer Stephen Jenkinson in December 2022, near his home in Aldershot, Hampshire, when she bit off his thumb, following a brief argument over a pizza order. When delivering pizza, Rocha arrived at the wrong location, down the street from Mr Jenkinson's house. When he went to get his food, he forgot his phone and a brief argument ensued about the delivery code number he needed to provide. Rocha pleaded guilty to causing grievous bodily harm, but Jenkinson was unable to claim any compensation, as Rocha had been working as a "substitute" rider using someone else's account.[111]

Partnerships and charity

[edit]

In July 2020, Deliveroo partnered with the NSPCC to train couriers to spot and report signs of child abuse. More than 7,000 riders completed the training.[112][113]

In May 2021, Deliveroo announced a partnership with some grocery partners to distribute one million meals to those in need in the UK.[114] The campaign was fronted by television and radio presenter Maya Jama.[115]

In June 2021, Deliveroo announced a partnership with Neighbourhood Watch (United Kingdom) giving couriers the option to train to help spot the signs of crimes ranging from sexual harassment to domestic abuse and drug dealing.[116]

References

[edit]
  1. ^ a b c d "Annual Report 2023" (PDF). Deliveroo. Retrieved 26 November 2024.
  2. ^ Sawers, Paul (5 April 2017). "Food courier Deliveroo launches platform for restaurants to open delivery-only kitchens". VentureBeat.com. Retrieved 17 June 2019.
  3. ^ a b Sharkey, Jessica (9 August 2024). "Deliveroo finally delivers as first profit leads to £150m buyback". www.thetimes.com. Retrieved 9 August 2024.
  4. ^ "DELIVEROO PLC ROO Stock | London Stock Exchange". www.londonstockexchange.com.
  5. ^ "London Stock Exchange welcomes Deliveroo Holdings plc to the Main Market". London Stock Exchange. 31 March 2021. Archived from the original on 26 June 2021. Retrieved 26 June 2021.
  6. ^ "Deliveroo Sinks 31% in Setback to London Effort to Lure IPOs". Bloomberg.com. 31 March 2021.
  7. ^ "Deliveroo's Dreadful First Year Ranks Among Worst IPOs in London". Bloomberg.com. 31 March 2021.
  8. ^ Deliveroo (4 February 2016). "Introduction to Deliveroo" (PDF). European Commission. Retrieved 12 November 2016.
  9. ^ Olson, Parmy (17 February 2016). "Here's How Deliveroo Built An Army Of 5,000 Drivers In Just 3 Years". Forbes. Retrieved 12 November 2016.
  10. ^ Nott2022-06-29T08:39:00+01:00, George. "Deliveroo launches advertising platform pitched at fmcg brands". The Grocer. Retrieved 19 August 2022.{{cite web}}: CS1 maint: numeric names: authors list (link)
  11. ^ Beeger, Britta (26 July 2016). "Die Chancen der "Gig-Economy". Digitalisierter Arbeitsmarkt" [The Chances of the Gig Economy, digitized labour market]. Frankfurter Allgemeine (in German). Retrieved 14 November 2016. Und auch der Essenslieferdienst Deliveroo, der derzeit Fahrer mit großen Thermo-Rucksäcken durch die Großstädte schickt, sucht seinen Stellenausschreibungen zufolge Fahrer, die selbständig oder auf Midijobbasis tätig sind. English: And the delivery service Deliveroo, which currently sends drivers with large thermo-backpacks through the cities, looking for job advertisements according to drivers who operate independently or on a Midi-job basis.
  12. ^ Shead, Sam (8 November 2017). "Deliveroo's £7.99 a month subscription service is now available across the UK". BusinessInsider. Retrieved 16 January 2018.
  13. ^ "Deliveroo Sitemap". Deliveroo. Archived from the original on 30 March 2018. Retrieved 16 January 2018.
  14. ^ "Death of the Lunchbox?". Deliveroo. 24 April 2017. Retrieved 16 January 2018.
  15. ^ Arthur, Rachel (17 November 2016). "Deliveroo and Heineken partner to launch beer delivery brand". Beverage Daily. Retrieved 18 November 2016.
  16. ^ a b Butcher, Mike (17 June 2016). "The Europas Awards 2016 honored the best tech startups in Europe". TechCrunch. Retrieved 3 November 2016.
  17. ^ "Deliveroo to add 300 UK tech jobs in new London office". BBC News. 18 January 2017. Retrieved 18 January 2017.
  18. ^ Titcomb, James (5 April 2017). "Deliveroo opens 30 kitchens to meet surging takeaway demand". Daily Telegraph. Retrieved 16 January 2018.
  19. ^ Murgia, Madhumita (5 April 2017). "Deliveroo expands with standalone takeaway kitchens". Financial Times. Retrieved 16 January 2018.
  20. ^ Lomas, Natasha (13 June 2018). "Deliveroo fattens its market presence by opening to restaurants that do deliveries". TechCrunch. Retrieved 16 June 2018.
  21. ^ "Amazon invests in Deliveroo food courier". BBC News. 17 May 2019. Retrieved 26 November 2024.
  22. ^ Scammell, Robert (3 December 2020). "Grocery delivery is now Deliveroo's fastest-growing business segment". Verdict. Retrieved 5 December 2020.
  23. ^ Nott, George (30 September 2021). "Deliveroo launches rapid grocery delivery service Hop". The Grocer. Retrieved 1 October 2021.
  24. ^ "Half-yearly financial report 2022" (PDF). Deliveroo plc.
  25. ^ "Deliveroo takes to the high street with New Oxford Street store". Radio News Hub. 3 October 2022. Retrieved 26 November 2024.
  26. ^ McAllister, James (19 October 2023). "'Consistent execution' driving continued momentum for Deliveroo". Restaurant Online. Retrieved 13 January 2024.
  27. ^ Gerrard, Bradley (19 December 2017). "Nation's appetite for takeaway could make Deliveroo worth £1.5bn to UK economy by 2019". Daily Telegraph. Retrieved 16 January 2018.
  28. ^ "The Most Popular Food Ordering Platforms in the UK [2023]". Chefonline. 26 July 2023. Retrieved 26 July 2023.
  29. ^ a b Davidson, Lauren (23 November 2015). "Deliveroo raises $100m". Tech Crunch. Retrieved 23 November 2015.
  30. ^ "TOP NEWS: Deliveroo caps off 2021 with "strong" fourth quarter". Morningstar. 20 January 2022. Retrieved 23 January 2023.
  31. ^ Deliveroo plc Half-yearly financial report 2022 https://dpd-12774-s3.s3.eu-west-2.amazonaws.com/assets/7916/6010/7981/Deliveroo_H12022_Interim_Results_RNS.pdf
  32. ^ Deliveroo plc (28 March 2023). "Deliveroo 2022 Annual Report" (PDF).
  33. ^ Lomas, Natasha (29 April 2020). "Deliveroo cuts ~15% of staff as coronavirus challenges food delivery". TechCrunch.
  34. ^ Sweney, Mark (9 February 2023). "Deliveroo cuts 350 jobs, mostly in UK, after fall in online orders". The Guardian.
  35. ^ Brown, Ric (7 September 2016). "Deliveroo website crashes on first night in Chelmsford". EssexLive. Retrieved 13 November 2016.
  36. ^ "Deliveroo website crashes leaving hungry customers FUMING". Birmingham Mail. 1 November 2016. Retrieved 13 November 2016.
  37. ^ Gillett, Francesca (1 November 2016). "'London is starving': Hungry Londoners left angry and waiting hours for food after Deliveroo site crashes". EveningStandard. Retrieved 13 November 2016.
  38. ^ "Hungry people of the nation go into a state of panic as Deliveroo website goes down". Bailiwick Express. 1 November 2016. Retrieved 13 November 2016.
  39. ^ Wheatstone, Richard (1 November 2016). "Deliveroo website goes down leaving thousands of hungry customers waiting for their food". Mirror Online.
  40. ^ "Guide to riding for Deliveroo and Uber Eats in the UK". Your Consumer Guide. 7 October 2017. Retrieved 16 May 2019.
  41. ^ O'Hear, Steve (26 June 2014). "Premium Restaurant Take-Out Platform Deliveroo Raises £2.75M From Index ventures, Hoxton ventures, And Others". TechCrunch. Retrieved 10 May 2016.
  42. ^ Chapman, Lizette (29 January 2015). "Food-Delivery Startup Deliveroo Picks Up $25 Million in Series B Funding". Daily Telegraph. Retrieved 18 September 2015.
  43. ^ "London food delivery startup Deliveroo takes away $70m series C funding from Greenoaks Capital, Index Ventures, Accel and Hoxton Ventures". City AM. 28 July 2015. Retrieved 26 November 2024.
  44. ^ Lunden, Ingrid; O'Hear, Steve (5 August 2016). "Food startup Deliveroo raises $275M as Uber eats into its European market". TechCrunch. Retrieved 5 August 2016.
  45. ^ Lunden, Ingrid. "Food delivery upstart Deliveroo adds $98M to its Series F, now totals $480M". TechCrunch. Retrieved 17 November 2017.
  46. ^ Lunden, Ingrid. "Amazon leads $575m investment round in Deliveroo". Financial Times. Retrieved 17 November 2017.
  47. ^ "Deliveroo secures $180m in funding as it prepares for IPO". The Guardian. 17 January 2021. Retrieved 1 September 2021.
  48. ^ Dummett, Ben (8 March 2021). "Amazon-Backed Deliveroo Plans IPO, Testing London's Appetite for Big Tech". Wall Street Journal. Retrieved 10 March 2021.
  49. ^ Browne, Ryan (4 March 2021). "Amazon-backed food delivery firm Deliveroo picks London for its blockbuster debut". CNBC. Retrieved 11 March 2021.
  50. ^ "Deliveroo shares tumble on stock market debut". BBC. 31 March 2021. Retrieved 21 April 2024.
  51. ^ Mooney, Attracta (1 April 2021). "Disaster strikes as Deliveroo becomes 'worst IPO in London's history'". Retrieved 1 April 2021.
  52. ^ Harley-McKeown, Lucy (7 March 2021). "Busiest Deliveroo riders in line for £10,000 bonuses in IPO". Yahoo! Finanace. Retrieved 10 April 2021.
  53. ^ "Employment Practices in the Modern Economy". HM Government. 1 October 2016. Retrieved 16 January 2018.
  54. ^ "Taylor review member was early Deliveroo backer". Financial Times. 10 July 2017.
  55. ^ "Deliveroo sets out plans to give greater protections to riders". Deliveroo. 7 July 2017. Retrieved 16 January 2018.
  56. ^ Coates, Sam (7 July 2017). "Deliveroo breaks ranks by offering riders sick pay". Times. Retrieved 16 January 2018.
  57. ^ Titcomb, James (6 July 2017). "Deliveroo proposes employment laws overhaul to let it give riders benefits". Daily Telegraph. Retrieved 16 January 2018.
  58. ^ Nye, Catrin (3 August 2017). "Deliveroo takes steps to protect workers from violence". BBC. Retrieved 16 January 2018.
  59. ^ McGoogan, Cara (3 August 2017). "Deliveroo riders to wear helmet cameras after spate of acid attacks". Daily Telegraph. Retrieved 16 January 2018.
  60. ^ Hurley, James (6 December 2017). "Insurance offer sweetens gig for Deliveroo drivers". Times. Retrieved 28 January 2018.
  61. ^ "Deliveroo riders to get accident and illness insurance to protect income". Business Reporter. 6 December 2017. Retrieved 28 January 2018.
  62. ^ "Food delivery service Deliveroo pulls out of Germany". Deutsche Welle. Retrieved 13 August 2019.
  63. ^ "Amazon takes bite of Deliveroo in £450m funding round". uk.finance.yahoo.com. 17 May 2019. Retrieved 12 August 2019.
  64. ^ Shu, Catherine (11 September 2018). "Deliveroo will enter Taiwan, its fourth market in the Asia-Pacific so far". TechCrunch. Retrieved 8 April 2020.
  65. ^ Boland, Hannah (12 September 2018). "Deliveroo to launch in Taiwan as Asia push continues". The Telegraph. Retrieved 8 April 2020.
  66. ^ Shan, Shelley (31 October 2019). "Most food drivers hired as staff: MOL". Taipei Times. Retrieved 8 April 2020.
  67. ^ Maxon, Ann (16 October 2019). "MOL urged to protect couriers' rights". Taipei Times.
  68. ^ "Food delivery firms agree to typhoon day rules for drivers". Taipei Times. 1 September 2019. Retrieved 8 April 2020.
  69. ^ Chang, Hsiung-feng; Chung, Yu-chen (31 August 2019). "Food delivery services agree to use caution during typhoons". Central News Agency. Retrieved 8 April 2020.
  70. ^ Shan, Shelley (22 October 2019). "Association drafts rules to protect food couriers". Taipei Times. Retrieved 8 April 2020.
  71. ^ Shan, Shelley (25 October 2019). "Food-delivery platforms propose code of conduct". Taipei Times. Retrieved 8 April 2020.
  72. ^ Wang, Shu-fen; Kao, Evelyn (24 October 2019). "Food delivery companies ordered to cease operations". Central News Agency. Retrieved 8 April 2020.
  73. ^ Tsai, Peng-min; Lee, Hsin-Yin (6 April 2020). "Food delivery company Deliveroo to cease operations in Taiwan". Central News Agency. Retrieved 8 April 2020.
  74. ^ "Deliveroo to exit Taiwan". Taipei Times. 8 April 2020. Retrieved 8 April 2020.
  75. ^ "Deliveroo unveils plans to pull out of Spain in wake of 'rider law'". The Guardian. 30 July 2021. Retrieved 3 August 2021.
  76. ^ Lomas, Natasha (19 October 2022). "Deliveroo confirms Dutch exit next month". TechCrunch. Retrieved 19 October 2022.
  77. ^ Ziffer, Daniel (19 October 2022). "Deliveroo enters voluntary administration, leaving riders, restaurants and customers in the lurch". Australian Broadcasting Company. Retrieved 16 November 2022.
  78. ^ "Deliveroo: UK-based food delivery firm quits Australia". BBC News. 16 November 2022. Retrieved 16 November 2022.
  79. ^ Taylor, Josh (17 November 2022). "Deliveroo's sudden collapse in Australia leaves delivery riders scrambling to find new jobs". The Guardian. Retrieved 1 December 2022.
  80. ^ "Outlook for the Sharing Economy in the UK 2016". PwC. 9 June 2016. Archived from the original on 6 September 2016.
  81. ^ "Real Innovation Awards: The Winners". Management Today. 15 November 2016. Retrieved 16 January 2018.
  82. ^ "Records break as Deloitte announces the 2017 UK Technology Fast 50 winners" (Press release). Deloitte. 16 November 2017.
  83. ^ Hatch, Patrick (30 March 2016). "Deliveroo and foodora accused of using sham contracts for bicycle delivery riders". The Sydney Morning Herald. Retrieved 3 November 2016.
  84. ^ "Delivery services Foodora and Deliveroo face claims of exploitation, underpayment". The Sydney Morning Herald. 29 July 2016. Retrieved 3 November 2016.
  85. ^ Young Workers Centre, Rights for Riders FAQs, accessed 3 January 2017
  86. ^ Readhead, Harry (11 August 2016). "Deliveroo drivers are on strike all day today in row over pay". Retrieved 16 August 2016.
  87. ^ a b Anon. (15 August 2016). "Deliveroo rider: 'After an accident or injury we are on our own'". The Guardian. Archived from the original on 15 August 2016.
  88. ^ "Why the Deliveroo strike matters for the future of workers' rights". 12 August 2016. Retrieved 16 August 2016.
  89. ^ "Deliveroo has scrapped plans to force its 'absurd' new contract on staff". Independent.co.uk. 17 August 2016. Retrieved 19 August 2016.
  90. ^ "London Deliveroo drivers stage protest over 'slaveroo' changes in pay". International Business Times. 11 August 2016. Retrieved 12 November 2016.
  91. ^ Benfield, Jim (27 October 2016). "#Slaveroo, Industrial Action and Cooperativism: What Does the Future of the Digital Platform Economy Hold?". Novara Media. Retrieved 12 November 2016.
  92. ^ Signoret, Perinne (12 August 2016). "A Londres, les coursiers de Deliveroo déjà en grève". Libération. Retrieved 12 November 2016.
  93. ^ van de Wiel, Clara (17 August 2016). "Waarom het succes van de Deliveroo-staking een beetje hoop geeft". Vrij Nederland. Retrieved 12 November 2016.
  94. ^ Dewhurst, Mags (16 August 2016). "Deliveroo couriers are right to strike: the company's claims of freedom are a sham". The Guardian. Retrieved 12 November 2016.
  95. ^ Pitas, Costas (8 November 2016). Addison, Stephen (ed.). "After Uber case, UK union pushes for pay deal at Deliveroo". Technology News. REUTERS. Archived from the original on 8 November 2016. Retrieved 13 November 2016.
  96. ^ Chapman, Ben (8 November 2016). "Deliveroo drivers demand union recognition and minimum wage after Uber workers' rights ruling". The Independent. Retrieved 13 November 2016.
  97. ^ Murgia, Madhumita (8 November 2016). "Deliveroo couriers demand union recognition and rights in UK". Financial Times. Gig Economy. Retrieved 13 November 2016.
  98. ^ Coleman, Clive (8 November 2016). "Deliveroo riders seek to unionise and gain workers' rights". BBC News. Retrieved 13 November 2016.
  99. ^ Titcomb, James (14 November 2017). "Deliveroo wins landmark legal victory against union claim". Daily Telegraph. Retrieved 16 January 2018.
  100. ^ Bogosavac, Nina (23 February 2018). "Deliveroo nog meer onder druk na nieuwe undercover #Boos-aflevering". Vance (in Dutch). OKGO BV. Retrieved 5 December 2019.
  101. ^ "Foodora and Deliveroo couriers protest working conditions in Berlin". 18 May 2017. Retrieved 1 March 2018.
  102. ^ Crisp, James (20 January 2018). "Deliveroo riders go on strike in Belgium and Netherlands". The Telegraph. Retrieved 1 March 2018.
  103. ^ Oldfield, Paige (16 March 2021). "Deliveroo riders 'defecating in public while waiting to collect food orders'". Manchester Evening News. Retrieved 11 May 2021.
  104. ^ Hansen, James (29 March 2021). "Deliveroo Riders Will Strike Over Rights When Food Delivery Behemoth Goes Public". Eater London. Retrieved 1 September 2021.
  105. ^ Shead, Sam (24 June 2021). "Deliveroo shares surge after a UK court rules its couriers are self-employed". CNBC. Retrieved 24 June 2021.
  106. ^ Rosemain, Mathieu (19 April 2022). "Deliveroo found guilty of abusing riders' rights in France". Reuters. Retrieved 19 April 2022.
  107. ^ Chapman, Helen (21 November 2021). "'Dark kitchen is keeping us awake'". Islington Tribune. Retrieved 18 November 2021.
  108. ^ "'Deliveroo wins planning appeal'". Islington Gazette. 30 March 2022. Retrieved 16 November 2023.
  109. ^ "French Revolution 2020:Food wars down the virus haunted streets of France". Gold and Revolution. 17 November 2021. Retrieved 18 November 2021.
  110. ^ Marsh, Grace; Boswell, Josh (5 June 2016). "Deliveroo cyclists are accused of causing mayhem 'riding against the clock'". The Sunday Times. Retrieved 13 November 2016.
  111. ^ "Deliveroo rider bites off Aldershot customer's thumb". 19 March 2024 – via www.bbc.co.uk.
  112. ^ "Deliveroo and NSPCC Announce New Partnership". Deliveroo. 1 July 2020. Retrieved 11 June 2021.
  113. ^ "Deliveroo riders to be trained to spot sexual harassment and drug dealing". 10 June 2021. Retrieved 11 June 2021.
  114. ^ Nott, George (12 May 2021). "Deliveroo and grocery partners to deliver one million meals to those in need". The Grocer. Retrieved 1 September 2021.
  115. ^ "Maya Jama fronts latest campaign in fight against hunger". The Felix Project | London charity fighting food waste and hunger. Retrieved 1 September 2021.
  116. ^ "Deliveroo couriers can train to spot crimes". BBC News. 10 June 2021. Retrieved 11 June 2021.

Bibliography

[edit]
[edit]
Wikimedia Commons has media related to Deliveroo.
Retrieved from "https://en.wikipedia.org/w/index.php?title=Deliveroo&oldid=1259775083"