|GrabTaxi Holdings Inc. (2012–2019)|
|Privately held company|
|Founded||June 2012 (as GrabTaxi)|
Tan Hooi Ling
|Headquarters||Malaysia (2012–2014) |
|168 cities across eight countries (February 2018)|
|Anthony Tan (CEO & Co-Founder) |
Ming Maa (President)
Tan Hooi Ling (Co-Founder)
John Chua (Head of Corporate Finance)
Mark Porter (Chief Technology Officer)
|Products||Mobile app, website|
|US$-82.8 million (2016)|
Number of employees
Grab Holdings Inc., formerly known as MyTeksi and GrabTaxi, is a Singapore based transportation network company. In addition to transportation, the company offers food delivery and digital payments services via mobile app. The company was originally founded in Malaysia and later moved its headquarters to Singapore. It now operates in the Southeast Asian countries of Singapore, Malaysia, Indonesia, Philippines, Vietnam, Thailand, Myanmar, and Cambodia. It is the region's first "decacorn" (a startup with a valuation of over US$10 billion).
- 1 Operations
- 2 History
- 3 Number of users
- 4 Funding
- 5 Research
- 6 Reception
- 7 Regulation
- 8 Incidents
- 9 References
The Grab app assigns taxis and private hire cars to nearby commuters through a location-sharing system. Each time the company enters a new market, they buy smartphones for drivers in countries that they expand to, allowing those drivers to pay daily instalments for the phone. The company makes money by taking a cut of the booking fees. Although some taxi companies have tried to stop their own drivers from using the app, Grab reached out directly to taxi drivers by signing them up at airports, hawker centres, taxi queues, and depots. The company also educates taxi drivers on using the smartphone and their mobile app. In addition to large cities, Grab has also tried to penetrate the markets of smaller cities.
The idea of creating a taxi-booking mobile app for Southeast Asia similar to those being pioneered in the US first came from Anthony Tan, who is the youngest of the three brothers of the family that operates Tan Chong Motors, the authorised distributor for Nissan cars in Malaysia. When a friend visited him in Malaysia, Anthony heard his friend complaining about the horrible experience of riding taxis in the country. In particular, his friend was concerned that his taxis may be taking an incorrect route or overcharging him. Taking inspiration from Garrett Camp's ride sharing concept, Anthony decided to take this problem up as a project while studying at Harvard Business School. When he presented the project to his professors, the comments he received were that this project was "difficult to implement" despite the success of other ride hailing services in the U.S. such as Uber. The project won second place at the Business Plan Contest at Harvard Business School. The app was also selected as the finalist at Harvard’s Minimum Viable Product Funding award.
In June 2012, Anthony Tan quit his position as the head-of-marketing of his family business Tan Chong Motors at Kuala Lumpur and launched the "My Teksi" app in Malaysia (known as "GrabTaxi" in other countries) together with Tan Hooi Ling, another Harvard graduate. Tan Hooi Ling, Anthony's classmate, who was also a consultant at McKinsey & Company, drew a business plan for promoting the mobile app. MyTeksi was launched with initial grant of US$ 25,000 from Harvard Business school and Anthony Tan's personal capital. Anthony Tan became the CEO of the company. He was able to arrange meetings with the largest taxi companies, but was initially met with negative responses despite the model's success elsewhere. Not only was he told to not "...sell this stupid app. Nobody will use it. Taxi drivers will steal your phone – they’re terrible people," he was even told to go back to his family business. Only the fifth taxi company he spoke to, who operated a fleet of only 30 taxis decided to give him a chance.
Nadiem Makarim (Go-Jek co-founder and former classmate of Anthony at Harvard Business School) acknowledged GrabTaxi as his inspiration for his motorbike hailing business in Indonesia. However, increasing rivalry between Grab and Go-Jek in Indonesia had soured the friendship between Nadiem and Anthony. In 2014, Grab moved its company headquarters from Malaysia to Singapore. According to the company's filings with the Singapore government in 2017, Anthony Tan also acquired Singaporean citizenship.
GrabTaxi expanded to the Philippines in August 2013, and to Singapore and Thailand in October of the same year. In 2014, Grab in partnership with HDT Holdings, introduces 100 BYD e6 electric taxis in Singapore to form the biggest e-taxi fleet in Southeast Asia. In 2014, GrabTaxi further continued its growth and expansion to new countries: first launching in Ho Chi Minh City in Vietnam in February, and Jakarta in Indonesia in June. In May 2014, the company launched GrabCar. It serves as an alternative form of transportation that uses personal cars instead of taxis through a licensed partner in an effort to overcome the lack of public transportation during peak hours. In November 2014, GrabTaxi launched its first GrabBike service in Ho Chi Minh City as a trial service. By 2015, GrabBike's motorcycle service rides had spread throughout Vietnam and Indonesia. GrabBike also provides medical insurance for their passengers and drivers. In February 2015, the company launched GrabCar+ (a service that provides a fleet of higher-end cars) in the Philippines.
In January 2016, GrabTaxi was rebranded as "Grab" which encompasses all the company's products under one roof: GrabCar (personal cars), GrabBike (motorcycle taxis), GrabHitch (carpooling) and GrabExpress (last mile delivery) with a new, redesigned logo. In October 2016, Grab added an in-app instant messaging feature called "GrabChat" to allow simple communication between riders and drivers. GrabChat can even translate messages if the set languages of the driver and passenger are different. In December 2016, Grab introduced "GrabShare" which offers taxi and car sharing services.
On 7 February 2017, Grab got into coach-style seating for passengers. And on 9 March 2017, Grab introduced GrabFamily for young children below 7 years old, to fulfill regulations where children under 1.35 metres must be placed on a child booster seat or child restraint. The LTA ruled that private hire cars under Uber or Grab, are not exempted from child seat requirement. GrabFamily vehicles offer child restraint seats. Additionally, children under 1.35 metres are not allowed into private hire cars, and thus can only use either GrabFamily or a taxi. On 22 March 2017, Grab launched a simplified flat-fare structure, JustGrab. Since 24 May 2017, a new multiple stop rule charged $5 extra for addition of a stop outside the original booking.
On 9 March 2017, LTA introduced a new regulation of private hire cars called Private Hire Car Vocational Licence (PDVL), with effect from 1 July 2017, and tagged to the route number. This is to ensure the quality of private hire car services, and to prevent route fraud. In April 2018, Grab introduced the new car service, GrabCar Plus, which offers a larger vehicle in exchange for a 20% premium fee. The existing GrabCar (Economy), will be slowly phased out.
On 26 March 2018, Grab merged with Uber's Southeast Asian operations.
In November 2018, Grab invested in Indonesian conglomerate Lippo Group's Ovo platform to compete against rival Go-Jek. Ovo is Indonesia's leading digital e-payment platform.
On 30 January 2019, Grab announced that it will build a new Singapore headquarters in one-north as it expands its operations. It is expected to be ready in the fourth quarter of 2020. The US$135M facility will be developed and managed by Ascendas Reit (now under CapitaLand). Grab held its ground-breaking ceremony for its future headquarters on 29 March 2019, during which it announced a new function to plan journeys and pay for public transportation fares. The headquarters will support a total of 3,000 employees, consolidating its office space currently spread around four locations.
On 20 February 2019, the company launched GrabPet in Singapore. Under the new service, passengers with pets will be allocated to Grab drivers who have received training in pet-handling, and welcome animals in their vehicles.
On 3 March 2019, Grab announced that they would be implementing a S$4 penalty charge for users who cancel Singapore bookings 5 minutes after it is made. It would also apply if the driver waits at the pickup point for longer than 5 minutes. Supposed to be implemented on 11 March 2019, the implementation of this policy was delayed to 25 March 2019. In Malaysia, the cancellation fee ranges from RM3 to RM5.
Number of users
In May 2014, GrabTaxi said it had 1.2 million downloads. At around June 2013, it claimed to be doing one booking every eight seconds, or 10,000 a day, representing sixteen-fold growth within a year. In November 2017, Grab reached one billion rides with 66 concurrent rides in one second across seven countries, occupying 97% market share in the third-party taxi hailing market and 72% in the private vehicle hailing market. The company also claimed to have two million driving partners, 68 million mobile app downloads, and 3.5 million daily rides. In December 2018, Grab claimed to have served 920 million kilometers worth of rides to its users that year.
In April 2014, the company secured more than US$10 million in series A funding from Vertex Venture Holdings (a subsidiary of Singapore sovereign wealth fund Temasek Holdings). The company proceeded to raise another US$15 million in series B funding in May 2014, led by Chinese venture capital firm GGV Capital, with participation from Qunar and Vertex Venture Holdings. In October 2014, the company raised US$65 million in series C funding from US-based hedge fund Tiger Global, GGV Capital, and Venture Vertex Holdings. In December 2014, Grab managed to raise US$250 million in series D funding, invested in full by SoftBank Corp (now SoftBank Group), which Grab claimed to be the largest investment made into a Southeast Asian internet company on public record. In August 2015, Grab raised US$350 million in series E funding round from a range of investors including Didi Kuadi (now Didi Chuxing) and China Investment Corporation (CIC). In September 2016, Grab raised another US$750 million in series F funding from SoftBank, Didi, and Honda. In August 2017, Grab raised US$2.5 billion in series G funding from SoftBank, Didi, and Toyota. As of March 2018, Grab was valued at US$ 6 billion. In 2014, Anthony Tan stated that the company may consider an initial public offering (IPO) when the number of bookings through the app reaches 2 million a day.
In 2015, GrabTaxi opened a US$100 million research and development facility in the central business district of Singapore. The new facility houses 200 engineers and data scientists over the next few years. Recent hires includes Chief Technology Officer Wei Zhu, ex-Facebook Engineer and creator of Facebook Connect who left the company in Aug 2015. This emphasis on software engineers and data scientist recruitment for the new facility suggests the company’s strategy lies in development of new tools, as well as possible expansion of app and service features and staff management. Up till the end of 2018, the Data Science department in Singapore had more than 60 data scientists, mostly with PhD, and was leading all the R&D facilities in intellectual property creation. In 2016, the company will open a new development centre and office in Seattle that will serve as a tech hub to attract talent in the United States. The company states that it has no plans to launch in North America.
In the Philippines, GrabCar was fully legalised after been accredited as a Transportation Network Company (TNC) by the Land Transportation Franchising and Regulatory Board (LTFRB) in 2015. The following year, Malaysia approved plans that legitimised Grab and Uber services, as well as to transform their taxi industry. On 4 April 2017, the Malaysian government tabled amendments to existing transport laws that would regulate transport application services and protect drivers from harassment. Through the amendment, Grab and Uber vehicles were classified as public service vehicles as part of the move to legalise both services in its efforts to transform the country’s public transport services. The amendments were passed by the Parliament of Malaysia on 28 July 2017, which directly legalised both services to operate in the country. In Singapore, similar laws that legalised the service were passed in February 2017. Since its foundation, GrabTaxi received majority votes in an online poll conducted by Singapore’s Straits Times as the taxi app of choice.
Recent regulatory issues have arisen for third-party booking apps like GrabTaxi, but there seems to have been few issues surrounding the company in the 6 markets that they are in. The tech company has also received the support of the Malaysian Public Land Transport Commission (SPAD) when the government department introduced the use of technology using the GrabTaxi applications to enhance efficiency of taxi drivers in Malaysia. The company is working with the government department to improve the image of taxi drivers in the city.
In the Philippines, GrabBike has temporarily stopped operations following LTFRB order. LTFRB and GrabBike Inc. met to discuss the transport agency's warning for the motorcycle taxi service to stop its operations as it is not included in Grab's, or any other transportation Network Company's (TNC), accreditation to offer bikes as a public mode of transportation that can be booked through a digital platform. The Department of Transportation (DOTr) has yet to create guidelines regarding the use of bikes and motorcycles as a public mode of transportation, until then, GrabBike will not be able to operate. TNC's non-compliance with the directive "shall be dealt with severely", said LTFRB.
In May 2016, the Directorate for Roads of Vietnam (DRVN) suggested that both Grab and Uber taxis should have signs on their cars to differentiate them from conventional taxis, a suggestion that sparked a wave of protest from many local taxi companies. Most taxi operators claimed the change would amount to legal recognition of the services as local taxis face many constraints from the government such as limitations on the number of vehicles, bans on using several streets, paying more tax and higher operation costs while both Grab and Uber were excluded from such requirements. In response, the Vietnamese Ministry of Transport set to review the legal status of both Grab and Uber to ensure a fair business environment for firms. A draft of a new circular was submitted in early 2018 that includes regulations for passenger transport (by car) through software which directly focusing on those applications.
In Thailand in 2016, the motorbike taxi services of Grab and Uber were suspended on claims the services are breaking local rules and clashing with registered transport companies. Further crackdown on the services was continued in early 2017 with a Thai transport official asks the government to ban them although little efforts being done as both services have gain popularity among Thais and foreign visitors in the country.
In February 2017, Land Transport Authority (LTA) in Singapore ruled that private hire cars who used Uber or Grab service are not exempted from child seat requirement. For safety reasons, all vehicles in Singapore must have booster seats or child restraints for passengers under 1.35m in height.
Since 1 July 2017, the LTA has required GrabCar, JustGrab and GrabHitch to have Private Hire Vehicle's Vocational Licence (PDVL). This follows after LTA introduced a new regulation for private hire cars called Private Hire Car Driver’s Vocational Licence (PDVL) which took effect in July 2017. This is to ensure that commuter's interest is better protected in particular safety.
Issues between driver and passengers and physical/sexual abuses
On 23 September 2016, a female passenger in Singapore was sexually assaulted by an elderly GrabCar driver after she fell asleep during the ride. The driver was jailed for 16 months the following year. On 25 March 2017, a female passenger in Singapore was assaulted by a Grab driver. The driver was subsequently suspended from his service, although he was still allowed to pick up passengers on the streets. In May, a GrabCar driver in Chiang Mai, Thailand was arrested for sexual assault. On 13 June, a female passenger in Seri Kembangan, Malaysia was reportedly raped by a Grab driver. The driver was then arrested and while pending completion of police investigations, he was removed with immediate effect from the service with Grab describing the incident as "deeply distressing and stressed that the company have a zero tolerance policy to any crime and serious misconduct by drivers," with full assistance to be given to the victim. Another incident on 12 August involved a female student passenger in Puchong, Malaysia who was assaulted by a Grab driver after a misunderstanding occurred during the drive: the enraged driver broke the female passenger's nose. The driver was arrested by police two days later. In response, Grab issued a statement and said it "would not tolerate physical violence or verbal abuse".
In September 2017, a female teenager in Matraman, Indonesia was sexually assaulted by a Grab motorcycle taxi driver who instead drove her to his friend's house than to her internship office in Central Jakarta as booked. Following his arrest, the driver was indefinitely terminated from his services and Grab issued an apology, with full assistance given to the victim and her family.
In another case in Petaling Jaya, Malaysia on 1 December, a Grab driver was dropping a passenger off when he was punched in the face by a former Malaysian sportswoman who has anger issues. The driver allegedly dropped off both the woman and her mother at the wrong house, although the correct house was a few houses away. The former sportswoman allegedly punched the driver when the driver was trying to take a picture as evidence of wrongful treatment by both passengers. There was supposed to be a press conference held to allow both driver and the assailant to make amends in the next four days but the assailant did not attend the press conference as promised. There was uproar in support for the assaulted Grab driver in social media. In the end, the assailant was banned forever from the Grab platform as a result.
Grab driver was harassing their customer and #MeToo movement in the United States and other countries has also recently emboldened women in Indonesia to speak out against lower-level harassment by Grab drivers, such as when a driver asks them questions that are too personal or sends them unsolicited messages after the trip.
Disputes with local taxis operator and violence against Grab drivers
Disputes have occurred between Grab drivers and local taxis operators as taxi drivers complained about a decline of their passenger numbers and income since Grab (and its competitor of Uber) began to gain foothold in their areas. Until December 2016, around 65 assault cases towards GrabBike drivers by local taxibike drivers have been reported in Ho Chi Minh City, Vietnam. Many violence have erupted between Grab drivers and motorbike taxis in two major cities of Hanoi and Ho Chi Minh City in Vietnam with another 47 assaults cases recorded in 2017. Grab drivers and passengers in Kuala Lumpur in Malaysia have also been the subject of harassment from local taxi drivers.
On 4 March 2017, a drunk foreign man reportedly attacked a GrabCar driver in Singapore. The man was then arrested and jailed two weeks for his offence. On 26 October, a Grab driver was killed in Pasay City, Philippines by a suspect disguised as a legitimate passenger, who subsequently fled with the victim's vehicle and personal belongings. The suspect finally surrendered to police two weeks later and confessed that he accidentally killed the latter after the victim refused to give his money. On 24 June 2018, a 27-year-old Grab driver was found dead in his vehicle at Selayang, Malaysia. The victim was said to have last ferried passengers from Jalan Tan Cheng Lock, Kuala Lumpur. Following the arrestment and interrogation of several suspects, the police later able to catch the main culprits. Two foreign nationals; an Indian national and Myanmar national were charged for the murder as the main suspects in the country Magistrate's Court on 16 July. Claims out of Chiang Mai in November 2018 accuse Grab of pushing tuk-tuk renters and drivers out of business, which also resulted in violent encounter with enranged tuk-tuk driver in earlier October.
On 24 May 2019, a Grab driver in Kota Kinabalu, Malaysia went missing for several days before his car and remains found in two separate locations after being murdered by two robbers disguised as passenger. The two suspects; a foreigner (aged 24) and a local man (20) was arrested by police several days later in 1Borneo Hypermall parking lots and confessed on the killing where they dump the driver's body in Kampung Shahbandar, Tuaran District while his car being left on Indah Permai, Sepanggar with blood stains found on the car steering wheel, handbrake, front door and windshield. Barely days after the first missing incident, another missing Grab driver in the Philippines also found murdered in a condominium in Cainta.
Issues about cancellation of GrabFood orders
Facebook posts of users based in the Philippines lament about intentional cancellations of GrabFood orders. In its statement, Grab urges users to use the app responsibly and stern penalties such as suspension will be charged to their account. 
- "Company Overview of GrabTaxi Holdings Pte Ltd". Bloomberg. Archived from the original on 2 January 2018. Retrieved 2 January 2018.
- "GRABTAXI HOLDINGS PTE. LTD. (201316157E) - Singapore Business Directory". SGPBusiness.com. Retrieved 3 January 2018.
- Kumar, Dhaleta Surender (11 February 2014). "My first venture was at 11, says Anthony Tan, who traded comics then". e27. Retrieved 20 March 2015.
- Cheong, Kash (30 April 2014). "GrabTaxi: Currently the most prominent third-party taxi app in the region". The Straits Times. Archived from the original on 8 December 2014. Retrieved 17 April 2015.
- Ann, Shi (2 June 2017). "How Vertex lured Grab to Singapore". Finance Asia Magazine. Retrieved 2 January 2018.
But long before it became a hot name, Grab founder Anthony Tan took the decision to move the company from his native Malaysia south to Singapore. The move came after it secured $10 million of series A funding from Vertex Venture Holdings, Singapore's biggest venture capital firm and a unit of Temasek, the Singapore government investment fund.
- Purnell, Newley (4 July 2016). "Uber Rival Grab Gains Ground in Southeast Asia". The Wall Street Journal. Archived from the original on 21 December 2017. Retrieved 2 January 2018.
- "Grab, Samsung Collaborate to Advance Digital Inclusion in SEA". The Independent (Singapore). 5 February 2018. Retrieved 19 March 2018.
- "Grab - Crunchbase". Crunchbase. Retrieved 13 January 2018.
- Kah Leng, Lee (28 July 2016). "MyTeksi rebrands into Grab". The Star (Malaysia). Archived from the original on 12 January 2017. Retrieved 1 January 2018.
- Russell, Jon (1 November 2017). "Grab, the Uber rival in Southeast Asia, is now officially also a digital payments company". Tech Crunch. Archived from the original on 11 November 2017. Retrieved 2 January 2018.
- Woo, Mars (29 May 2018). "Grab launches GrabFood in Singapore, targets rest of Southeast Asia next". Deal Street Asia. Retrieved 30 May 2018.
- Susan, Cunningham (7 March 2018). "Malaysia's Richest 2018: Anthony Tan's Grab Hits $6B Valuation As The Ride-Hailing Race Quickens". Forbes Asia. Retrieved 19 March 2018.
What's more, Tan has taken Singaporean citizenship, ... Its holding company lost $82.8 million in 2016...
- "Grab to Double Singapore Staff to 3,000 in Latest Expansion". Retrieved 2 September 2019.
- Culpan, Tim (19 December 2018). "Grab Is Looking Heavier by the Day. Thanks Toyota". The Washington Post. Retrieved 7 June 2019.
- Chia, Rachel Genevieve (20 November 2018). "Grab, SEA's first 'decacorn', has mopped up 25% of investments in the region's internet economy since 2015: Google-Temasek report". Business Insider Singapore. Retrieved 25 February 2019.
- Russell, Jon (13 January 2016). "Southeast Asia's GrabTaxi Opens Office In Seattle To Attract U.S. Engineering Talent". Tech Crunch. Retrieved 16 January 2016.
- Siddharth, Philip (10 June 2014). "Harvard Inspires Man to Ditch Family Riches for Taxis" (PDF). Bloomberg. Singapore Management University. Archived from the original on 1 January 2018. Retrieved 17 April 2015.
- Lee, Terence (21 October 2014). "GrabTaxi is one of Southeast Asia's hottest startups. Here's how it's kicking ass". Tech In Asia. Archived from the original on 16 July 2015. Retrieved 1 January 2018.
- "Anthony Tan - MBA 2011". Havard Business School. Archived from the original on 11 January 2018. Retrieved 11 January 2018.
- Bland, Ben (24 June 2014). "Southeast Asia's answer to Uber" (PDF). FT.com. Archived from the original (PDF) on 2 January 2018. Retrieved 20 March 2015.
- Cosseboom, Leighton (27 August 2015). "This guy turned Go-Jek from a zombie into Indonesia's hottest startup". Tech in Asia. Retrieved 11 January 2018.
Nadiem didn’t unpack his current relationship with Anthony, or comment any further on the Go-Jek and GrabBike rivalry, but he does credit GrabTaxi as one of the catalysts for Go-Jek’s success four years later.
- "Friends at Harvard Turn Rivals Over Ride-Hailing Apps in Asia". Bloomberg Markets. 23 March 2016. Archived from the original on 26 April 2017. Retrieved 11 January 2018.
Competition has taken its toll on the relationship. The former classmates aren’t talking anymore, Makarim said.
- Calvin (13 July 2014). "GrabTaxi officially launched in the Philippines". Pinoy Tech Blog. Retrieved 19 March 2015.
- "MyTeksi launches GrabTaxi in Bangkok and Singapore". Digital News Asia. 21 October 2013. Retrieved 20 March 2015.
- Gerard Lye (24 February 2017). "BYD introduces biggest e-taxi fleet in Southeast Asia". paultan.org.
- Do, Anh-Minh (26 February 2014). "MGrabTaxi enters Vietnam, intensifying the battle for mobile taxi booking apps". Tech in Asia. Retrieved 20 March 2015.
- Minh, Anh (6 June 2014). "GrabTaxi launches beta trial in Jakarta". Digital News Asia. Retrieved 20 March 2015.
- Schnabel, Chris (19 February 2015). "GrabCar PH relaunches". Rappler. Retrieved 13 April 2015.
- "MyTeksi launches GrabCar service". Bernama. Free Malaysia Today. 17 May 2014. Archived from the original on 19 September 2017. Retrieved 13 April 2015.
- "What's the big deal about GrabCar?". GrabCar. The Star (Malaysia). 4 September 2015. Archived from the original on 6 June 2017. Retrieved 4 January 2018.
- Luan, Thanh (28 November 2014). "Vietnam's xe om service enters digital age with GrabBike app". Thanh Nien News. Retrieved 30 November 2014.
- Tay, Daniel (20 May 2015). "GrabTaxi's motorcycle service rides into its third city, offers free rides in Jakarta". Tech in Asia. Retrieved 22 May 2015.
- Leesa Nguansuk, Suchit (6 August 2015). "GrabBike debuts in Bangkok". Bangkok Post. Retrieved 8 August 2015.
- "Grab launches instant messaging platform". ABS-CBN News. 25 October 2016. Retrieved 30 August 2017.
- Tegos, Michael (6 December 2016). "Grab launches GrabShare, its own version of UberPool". Tech in Asia. Retrieved 5 January 2018.
- Tegos, Michael (7 February 2017). "Grab gets into coach booking for groups of passengers". Tech in Asia. Retrieved 5 January 2018.
- Shazni, M. (9 March 2017). "Grab Now Lets Your Kids (Legally) Get On Rides With You, Thanks To A Pint-Sized Booster Seat". Vulcan Post. Retrieved 10 March 2017.
- Lim, Kenneth (22 March 2017). "Grab combines taxi and private hire fleets for new fare pricing". Channel NewsAsia. Retrieved 22 March 2017.
- "Multiple Stop Driver". Grab. Retrieved 5 March 2018.
- "Multiple Stop Rides". Grab. Retrieved 5 March 2018.
- "Applications For Private Hire Car Drivers' Vocational Licence To Open On 13 March 2017". Land Transport Authority (Singapore). 9 March 2017. Retrieved 10 March 2017.
- "New Regulations For Private Hire Car Drivers And Vehicles To Better Protect Commuter Interests". Land Transport Authority (Singapore). 12 April 2016. Retrieved 10 March 2017.
- Choo, Cynthia (1 February 2018). "New service GrabCar Plus to be introduced, but riders have to pay 20% more". Today Online. Retrieved 5 March 2018.
- Danielle Keeton-Olsen (26 March 2018). "Grab Officially Takes Control Of Uber's Southeast Asia Operations". Forbes. Retrieved 20 December 2018.
- "Grab expands into Indonesia e-payments, taking battle to Go-Jek". Asian Nikkei Review. Retrieved 2 February 2019.
- "Grab to get new S$181 million headquarters in Singapore". Channel NewsAsia. Retrieved 2 February 2019.
- "Ascendas Reit to develop and manage Grab's new headquarters". Straits Times. Retrieved 31 January 2019.
- "Speech for Groundbreaking Ceremony of Grab's new Headquarters in Singapore, March 29, 2019". LinkedIn. 30 March 2019. Retrieved 20 September 2019.
- "Groundbreaking Ceremony of Grab Headquarters". MOF. 29 March 2019. Retrieved 20 September 2019.
- Abdullah, Zhaki (29 March 2019). "Grab app to feature public transport options in coming months". The Straits Times. Retrieved 19 September 2019.
- "Grab to double Singapore staff to 3,000 in latest expansion". The Straits Times. 29 March 2019. Retrieved 19 September 2019.
- "Grab launches on-demand GrabPet transport option". Channel NewsAsia. Retrieved 21 February 2019.
- Ng, Gilaine (3 March 2019). "Grab users can soon cancel rides within 5 minutes for free but will be charged $4 thereafter under new policy". The Straits Times. Retrieved 19 September 2019.
- "Grab delays roll-out of S$4 cancellation fee till March 25". TODAYonline. Retrieved 11 March 2019.
- "Grab: Cancellation fee only for passengers who 'intentionally abuse' service". Malay Mail. Retrieved 22 March 2019.
- Sulhi, Azman (7 November 2017). "Grab surpasses one billionth ride". The Edge Markets. Archived from the original on 7 November 2017. Retrieved 2 January 2018.
- "Grab reveals how much users spent on rides in 2018". ABS-CBN News. 31 December 2018. Retrieved 1 January 2019.
- Cartherine, Shu (17 April 2014). "GrabTaxi Raises Series A, Prepares To Expand In Southeast Asia". Tech Crunch. Archived from the original on 8 July 2017. Retrieved 1 January 2018.
- Catherine, Shu (28 May 2014). "GrabTaxi Raises $15M Series B Led By GGV Capital". Tech Crunch. Archived from the original on 7 July 2017. Retrieved 1 January 2018.
- Huang, Elaine (21 October 2014). "[Updated] GrabTaxi raises Series C round of about US$65M". e27. Archived from the original on 6 December 2017. Retrieved 1 January 2018.
- Tay, Daniel (4 December 2014). "GrabTaxi raises a record-breaking US$250 mil, plans to leave other regional players in the dust". Tech in Asia. Retrieved 20 March 2015.
- Russell, Jon (18 August 2015). "GrabTaxi Lands $350M From China's Top Uber Rival Didi Kuaidi And Others". Tech Crunch. Archived from the original on 16 November 2017. Retrieved 1 January 2018.
- Russell, Jon (19 September 2016). "Uber rival Grab raises $750M led by SoftBank at a $3B valuation". Tech Crunch. Archived from the original on 21 November 2016. Retrieved 1 January 2018.
- Kokalitcheva, Kia (12 December 2016). "Honda Inks Deals with Uber's Main Ride-Hailing Rival in Southeast Asia". Fortune. Archived from the original on 5 August 2017. Retrieved 1 January 2018.
- Russell, Jon (30 August 2017). "Uber rival Grab nets strategic investment from Toyota". Tech Crunch. Archived from the original on 17 December 2017. Retrieved 1 January 2018.
- "Southeast Asia's Grab pulls in $200M from travel giant Booking". TechCrunch. 29 October 2018. Retrieved 31 October 2018.
- "Exclusive: Grab targets another $2 billion funding this year: CEO". Reuters. 8 April 2019. Retrieved 8 April 2019.
- "Grab raises fundraising target to $5B as Southeast Asia's ride-hailing war heats up". TechCrunch. Retrieved 28 December 2018.
- "GrabTaxi opens US$100m R&D centre in Singapore". Today Online. The Malay Mail. 8 April 2015. Retrieved 13 April 2015.
- Tegos, Michael (8 April 2015). "GrabTaxi opens new R&D center in Singapore, nabs Facebook Connect creator as CTO". Tech in Asia. Retrieved 17 April 2015.
- Tegos, Michael (8 April 2015). "GrabTaxi CEO reveals huge recruitment drive at new $100M R&D center". Tech in Asia. Retrieved 17 April 2015.
- Russell, Jon (13 January 2016). "Southeast Asia's GrabTaxi Opens Office In Seattle To Attract U.S. Engineering Talent". Tech Crunch. Retrieved 16 January 2016.
- Hawkins, Andrew J. (13 January 2016). "The Uber of Southeast Asia is opening a tech hub in Seattle". The Verge. Retrieved 16 January 2016.
- "GrabCar fully legalised as a transport company in the Philippines". Digital News Asia. 7 July 2015. Retrieved 8 July 2015.
- "Bills to legalise Grab, Uber tabled in Malaysian Parliament". Today Online. 4 April 2017. Retrieved 5 April 2017.
- Lim, Shawn (28 July 2017). "Malaysia's parliament passes laws to legalise Uber and Grab". The Drum. Retrieved 28 July 2017.
- "Singapore's Uber, Grab drivers now need to be licensed". Channel NewsAsia. 7 February 2017. Retrieved 7 February 2017.
- Kok, Lee Min (17 December 2014). "GrabTaxi, ComfortDelgro flagged as most popular: Straits Times online poll". The Straits Times. Retrieved 20 March 2015.
- Darlyne Chow, Melissa (14 September 2014). "MyTeksi app to drive Penang tourism". New Straits Times. Retrieved 20 March 2015.
- Carvalho, Martin (21 October 2014). "Myteksi calls for 'level playing field' to compete with Uber". The Star (Malaysia). Retrieved 20 March 2015.
- "SPAD introduces MyTeksi, TaxiMonger apps to enhance efficiency of cabbies of cabbies". Bernama. The Borneo Post. 12 December 2012. Retrieved 20 March 2015.
- Tan, Lara (5 February 2016). "GrabBike temporarily stops operations following LTFRB order". CNN Philippines. Retrieved 6 February 2016.
- "Uber and GrabTaxi to be recognised". Việt Nam News. 10 May 2016. Retrieved 11 May 2016.
- "Vietnam to review Uber, Grab legal status". Vietnam News Agency. People's Army Website. 25 December 2017. Retrieved 26 December 2017.
- "Uber, Grab under tighter supervision". Vietnam News Agency. Vietnam Net. 8 January 2018. Retrieved 9 January 2018.
- "Thailand suspends Uber and Grab motorcycle taxi service". BBC News. 19 May 2016. Retrieved 20 May 2016.
- Tanakasempipat, Patpicha; Thepgumpanat, Panarat; Tostevin, Matthew; Anantharaman, Muralikumar (7 March 2017). "Thai transport authorities crack down on Uber, Grab drivers, seek ban". Reuters. Retrieved 8 March 2017.
- Yew Chin, Leow (10 February 2017). "Private Hire Cars Not Exempt from Child Seat Requirement". Land Transport Authority (Singapore). Retrieved 8 January 2018.
- "Elderly GrabCar driver sexually assaulted 21-year-old student who fell asleep in his car". The Independent. 24 November 2017. Retrieved 25 November 2017.
- Chong, Elena (25 November 2017). "GrabCar driver jailed for molesting student". The Straits Times. Retrieved 26 November 2017.
- "Grab taxi driver who allegedly assaulted passenger under police investigation". The Independent. 27 March 2017. Retrieved 28 March 2017.
- "GrabTaxi driver under investigation for assaulting passenger". Today Online. 27 March 2017. Retrieved 28 March 2017.
- "Grab Car driver charged with sexual assault". Love Pattaya Thailand.com. 29 May 2017. Retrieved 30 May 2017.
- Timbuong, Jo (13 June 2017). "Woman claims rape by Grab driver". The Star (Malaysia). Retrieved 13 June 2017.
- Ramendran, Charles (12 June 2017). "Ride-sharing driver held over rape of woman passenger (Updated)". The Sun. Retrieved 12 June 2017.
- "GrabCar driver removed from system following sexual assault report". Bernama. New Straits Times. 12 June 2017. Retrieved 12 June 2017.
- "Grab driver held for assaulting female student". The Star (Malaysia). 14 August 2017. Retrieved 15 August 2017.
- Anggun Wijaya, Callistasia (7 September 2017). "Motorcycle taxi driver accused of sexually assaulting teenager". The Jakarta Post. Retrieved 8 September 2017.
- Zack, Justin (2 December 2017). "Former sportswoman allegedly punches Grab driver". The Star (Malaysia). Retrieved 4 December 2017.
- "'Assaulted' Grab driver reluctantly agrees to settle". Malaysiakini. 4 December 2017. Retrieved 4 December 2017.
- "No-show by assailant, no justice for Grab driver". Malaysiakini. 5 December 2017. Retrieved 7 December 2017.
- Resty Woro Yuniar (22 October 2018). "Have you been Grabbed? #MeToo, say Indonesians". South China Morning Post. Retrieved 24 October 2018.
- Maulia, Erwida (23 March 2016). "Jakarta arrests 83 as anti-Uber, Grab rallies grow violent". Nikkei Asian Review. Retrieved 25 March 2016.
• D. Cabuenas, Jon Viktor (27 March 2017). "Taxi drivers' group storms LTFRB to protest vs. Grab, Uber". GMA News. Retrieved 28 March 2017.
• "KL cabbies stop traffic in Uber, GrabCar protest". The Star/Asia News Network. The Straits Times. 30 March 2016. Retrieved 31 March 2016.
• "Grab versus Cab: Thai taxi drivers told to stop harassing Grab and Uber drivers". Coconuts Bangkok. 26 June 2017. Retrieved 27 June 2017.
• "Hanoi taxis protest Grab, Uber with bumper stickers". Tuoi Tre News. 5 October 2017. Retrieved 6 October 2017.
• "Sarawak cab drivers go on strike in protest against Grab, Uber". New Straits Times. Today Online. 9 January 2018. Retrieved 9 January 2018.
- "65 assaults on GrabBike drivers in Ho Chi Minh City this year: Grab Vietnam". Tuoi Tre News. 2 December 2016. Retrieved 2 December 2016.
- Anh, Quoc (16 June 2017). "Turf war between Grab crew and motorbike taxis gets violent in Saigon". VnExpress. Retrieved 18 June 2017.
- Bui, Trang; Le, Lam (25 June 2017). Violence erupts between Grab crews and traditional motorbike taxis in Hanoi, Saigon (01:33). VnExpress. Retrieved 26 June 2017.
- Bavani, M; Ravindran, Shalini (14 April 2016). "KL's Uber, GrabCar drivers face increasing harassment from cabbies". The Star (Malaysia). Retrieved 2 December 2016.
- Chong, Elena (21 September 2017). "Man jailed two weeks for attacking Grab driver". The Straits Times. The New Paper. Retrieved 22 September 2017.
- "'Good Samaritan' Grab driver shot dead by carnappers posing as passengers". CNN Philippines. 28 October 2017. Retrieved 29 October 2017.
- Peralta-Malonzo, Anne (31 October 2017). "3 'persons of interest' cleared by police in killing of Grab driver". Sun.Star Manila. Retrieved 31 October 2017.
- "Suspect in Grab driver slay surrenders". The Philippine Star. 8 November 2017. Retrieved 8 November 2017.
- Peralta-Malonzo, Anne (8 November 2017). "Suspect says he didn't mean to kill Grab driver". Sun.Star Manila. Retrieved 8 November 2017.
- Bahaudin, Nurul Hidayah (24 June 2018). "27-year-old Grab driver found dead in vehicle in bizarre upside down position". New Straits Times. Retrieved 25 June 2018.
- "Grab driver in Malaysia killed, found upside down in car". Channel NewsAsia. 25 June 2018. Retrieved 25 June 2018.
- "Cops nab Myanmar man, woman over Grab driver's murder". Bernama. The Star. 26 June 2018. Retrieved 28 May 2019.
- "Cops say close to solving Grab driver's murder with latest arrest". Bernama. The Malay Mail. 29 June 2018. Retrieved 28 May 2019.
- "Grab driver's murder: 2 foreigners charged". Free Malaysia Today. 16 July 2018. Archived from the original on 28 May 2019. Retrieved 28 May 2019.
- "Grab and illegal tuk-tuks killing Chiang Mai rental company". The Thaiger. 8 November 2018. Retrieved 8 November 2018.
- "Violent tuk-tuk driver faces charges over incident at Chiang Mai airport – VIDEO". The Nation. The Thaiger. 2 October 2018. Retrieved 8 November 2018.
- Junaidi Ladjana (28 May 2019). "Missing Grab driver robbed, murdered; two suspects arrested". New Straits Times. Retrieved 28 May 2019.
- Julia Chan (28 May 2019). "Cops nab two Grab passengers suspected of murdering driver in Sabah". The Malay Mail. Retrieved 28 May 2019.
- Hayati Dzulkifli; Larry Ralon; Del Roester Rudim (29 May 2019). "Duo admit to killing Grab driver". Daily Express. Retrieved 29 May 2019.
- "Missing Grab driver found dead in Rizal condo unit". Coconuts Manila. 29 May 2019. Retrieved 29 May 2019.