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Revision as of 10:29, 14 April 2014
This article needs additional citations for verification. (October 2011) |
This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.
General
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs | |
---|---|---|---|---|---|---|---|
Apache Bloodhound | Apache Software Foundation | Apache License | Python | SQLite, PostgreSQL, MySQL | 2012 | [1] | |
Assembla Tickets | Assembla | Proprietary, hosted. Available for free for open source projects | Ruby | MySQL | 2008 | ||
BMC Remedy Action Request System | BMC Software | Proprietary | C, Java | Oracle, SQL Server, DB2, Informix, Sybase ASA | 1992[citation needed] | ||
Bontq | Bontq LLC | Proprietary, hosted. Available for free for open source projects | PHP, Java | PostgreSQL | 2010 | ||
Bugify | Frondiz | GPL (restricted), proprietary for unlimited use | Unknown | Unknown | 2011 | ||
BugTracker.NET | Corey Trager | GPL | ASP.NET, C# on Windows | SQL Server, SQL Server Express | 2002 | ||
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL, SQLite | 1998-09-19 | ||
Cerebro | CineSoft | Proprietary | C++, Qt | PostgreSQL | 2009 | ||
codeBeamer | Intland Software | Proprietary, free version | Java | MySQL, Oracle, Apache Derby or Postgres | 2002 | ||
Debbugs | Debian | GPL | Perl | Flat file, Berkeley DB indexes[citation needed] | Between 1994 and 1999[notes 1] | ||
FogBugz | Fog Creek Software | Proprietary | ASP on Windows, PHP on Mac, FreeBSD, and Linux | SQL Server, MySQL | 2000 | [2] | |
Fossil | D. Richard Hipp | BSD | C | SQLite | 2006 | ||
Gemini | Countersoft | Proprietary, free, commercial options | ASP.NET, C# | Microsoft SQL Server | 2003 | ||
GLPI | INDEPNET | GPL | PHP | MySQL | 2003-11-17 | ||
GNATS | Free Software Foundation | GPL | C, Web Front-end In Perl | Text files with custom daemon/search engine | 1992 | ||
Google Code Hosting | Google Code | Proprietary, hosted; available for open source projects | Python | BigTable | 2004 | ||
HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | .NET (client), Java (server) | SQL Server, Oracle | 1995 | ||
IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | 1998 | ||
IBM Rational Team Concert | Rational Software | Proprietary | kernel: Java; API: Java | IBM DB2, Oracle, SQL Server, Apache Derby | 2008 | ||
ikiwiki | Joey Hess | mostly GPLv2 (mixed) | Perl | git, darcs, bzr, svn, monotone, mercurial, tla | 2006 | ||
IssueNet | Elsinore Technologies Inc. | Proprietary | ASP.NET, C#, C++ | SQL Server | Unknown | ||
JIRA | Atlassian | Proprietary. Free community licenses for open source and academic projects | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2003 | ||
Kayako SupportSuite | Kayako | Proprietary, some parts GPL | PHP | MySQL | 2001 | ||
Launchpad | Canonical Ltd. | AGPL | Python, JavaScript | PostgreSQL | 2004-01 | ||
Liberum Help Desk | Doug Luxem | GPL | ASP | SQL Server, Access | 2000 | ||
LibreSource | Artenum | GPLv2 | HTML, Java on all platforms | PostgreSQL | Unknown | ||
Lighthouse | ENTp | Proprietary | Java, CSS | SQL Server | 2009 | ||
MantisBT | Various (open source contributors) | GPLv2 | PHP | ADOdb (MySQL, PostgreSQL, SQL Server, etc.) | 2000 | ||
Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | 2003 | ||
OnTime | Axosoft | Proprietary, Saas | C#, .NET | SQL Server | 2002 | ||
org-mode | Carsten Dominik | GPL | Emacs | Flat file | 2003 | ||
OTRS | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | ||
Pivotal Tracker | Pivotal Labs | Proprietary, free version | Ruby on Rails | Ruby on Rails, MySQL, Memcached | 2008 | ||
Plain Ticket | Turbine interactive | Proprietary, online, hosted. | Java | MySQL | 2011 | ||
Planbox | Planbox | Proprietary, free version | PHP, Java | MySQL | 2009 | ||
Redmine | Jean-Philippe Lang | GPLv2 | Ruby on Rails | MySQL, PostgreSQL, SQLite | 2006 | ||
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle, SQLite | 1999-10-13 | ||
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL, Berkeley DB | 2001 | ||
StarTeam | originally Starbase Corporation, currently Borland | Proprietary | Java, C++, others | SQL Server recommended, Oracle, DB2 supported | Unknown | ||
Supportworks | Hornbill Systems | Proprietary | C++ and PHP | SQL Server, MySQL, Oracle, Sybase | 1994[citation needed] | ||
SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 | ||
Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | ||
Teamwork | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | ||
TechExcel's DevTrack | TechExcel | Proprietary | C++, JavaScript | SQL Server, SQL Server Express, MySQL, Oracle | 1997 | ||
TestTrack | Seapine Software | Proprietary | C++, JavaScript | SQL Server, Oracle, SQLite, PostgreSQL, | 1996 | ||
The Bug Genie | Various (open source contributors) | Mozilla Public License 1.1 | PHP | MySQL, PostgreSQL, SQL Server | 2003-09-11 | ||
Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL | 2006-10-01 | ||
TrackerSuite.Net | Automation Centre | Proprietary | C# | SQL Server, SQL Server Express | 2006 | ||
Track+ | Trackplus U.S | Proprietary | Java | My SQL, MS SQL, Oracle, FirebirdSQL | 2004 | [3] | |
Web Help Desk | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | 1999 | ||
Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | ||
YouTrack | JetBrains s.r.o. | Proprietary, stand-alone and hosted, free version, free for open source projects | Java, MPS-based DSLs | JetBrains DB | 2009 | ||
Zentrack | Wrike, Inc. | GPL | PHP | MySQL | Unknown | ||
Zoho BugTracker | Zoho Corp. | Proprietary | Java | MySQL | 2011 | ||
System | Creator | License | Implementation language(s) | Back end | Launch Date | Refs |
Features
System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA[4] | Plugin API[5] | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes | Yes (as of 0.6) | Yes | Yes[6] uses Whoosh | No |
Assembla Tickets | Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No |
BugTracker.NET | integrated charts and reports | No | Yes | Yes | Yes | No | No | Yes | |||
Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes[7] | Yes | Yes | Yes | No | Yes | Yes | Yes[8] | Yes When using MySQL MyISAM[9] or Oracle Database[10] but not PostgreSQL[11] | |
codeBeamer | Yes, Integrated document manager, Scrum, Kanban, waterfall project mgm, Wiki, custom dashboard, multiproject report, baselineing, release mgm, API, RSS, ActivityStream, notifications | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | Yes[12] | Yes[12] | Yes[12] |
Debbugs | No | No | No | Yes | No | No | No | Unknown | No | ||
FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes[13] | Yes | Yes[14] | Yes[15] | No[16] |
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[17] | No[18] | No | |
Gemini | Yes, Integrated document manager, RSS, charts, reporting engine, remote API, notifications, custom fields/values for issues | Yes[19] | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | |
GNATS | No | No | No | No | No | No | No | Unknown | |||
Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes | |||
HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No |
IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | No | Yes | Optional[20] | Optional uses Solr and Lucene | |
IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
ikiwiki | No | No | No | Yes | Yes | No | No | Unknown | |||
IssueNet | Advanced reporting, configurable dashboards, Microsoft Project integration | No | Yes | Yes | Yes | No | Yes | Unknown | |||
JIRA | Dashboard with reporting widgets (Open Social)Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[21] | Yes | Yes | Yes | Yes | Yes[22] | Yes | Yes[23] | Yes Uses Lucene[23] | Optional[24] |
Kayako SupportSuite | Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder | No | No | Yes | Yes | Yes | Yes | Unknown | |||
Liberum Help Desk | No | No | No | No | No | No | No | Unknown | |||
LibreSource | No | No | No | Yes | No | No | No | Unknown | |||
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes[25] | Yes | No[26] |
Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | |||
OnTime | Team Wiki, Burndown, GitHub and TortoiseSVN integration, Dashboards, Custom Reports for OnPremises, Email Notifications and Alerts, Customer Portal, RSS | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
org-mode | No | No | Yes | Yes | Yes | No | No | Unknown | |||
OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Unknown | |||
Pivotal Tracker | Yes, real time collaborative story backlog, integrated reports, email notification | Yes | No | Yes | No | No | Yes | Yes | |||
Plain Ticket | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No |
Planbox | Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes[27] | Yes | Yes | Yes | No | Yes | Yes | Yes[28] | No | Optional[29] |
Remedy Action Request System | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[30] | Yes | Yes | Yes | Yes | Unknown | Optional[31] | Optional | Optional |
Request Tracker | Yes, MediaWiki[32] | No | Yes | Yes | Yes | Yes[33] | Yes[34] | Yes | Yes[35] | Yes[35] | |
Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | Yes[36] | Yes | Yes[37] | Yes with issues[38] | Yes |
StarTeam | No | Yes[39] | Yes | No | Yes | No | No | Unknown | |||
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[40] | Unknown | |||
SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | No |
Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes[41] | Yes Uses Lucene | |
TechExcel's DevTrack | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
TestTrack | Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | ||
The Bug Genie | Yes, integrated wiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Trac | Yes, integrated wiki | Yes[42] | Yes | Yes | Yes | No | Yes[43] | Yes[44] | Yes | No[45] | |
TrackerSuite.Net | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Traq | Yes, integrated wiki. | No | Yes | Yes | Yes | No | Yes | Yes | Yes | ||
Web Help Desk | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | No | Yes | Yes | Yes | No | No | Unknown | Partial[46] | No | |
Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | No | Yes | No | No | No | Unknown | |||
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes[47] | Yes | Yes | Yes | No | Yes[48] | Yes | Yes[49] | Yes Uses Lucene | |
Zentrack | No | No | Yes | Yes | Yes | No | Yes | Unknown | |||
Zoho BugTracker | Yes | No | Yes | Yes | Yes | No | No | Yes | Partial | ||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom Fields | SLA[4] | Plugin API[5] | Multiple Projects | Full-text search | Indexed full-text search | Indexed file search |
Input interfaces
System | Web | CLI | GUI | REST | SOAP | Mylyn[50] | Visual Studio | Others | |
---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Optional[51][52] | No | No | No | No | Yes | No | Yes XMLRPC |
Assembla Tickets | Yes | Yes | Yes | No | Yes | No | Yes | No | No |
BugTracker.NET | Yes | Yes | No | No | No | No | No | No | No |
Bugzilla | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes XMLRPC[53] |
codeBeamer | Yes | Yes | No | No | Yes | No | Yes | No | No |
Debbugs | No | Yes | Yes | Partial[notes 2] | No | No | No | No | No |
FogBugz | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes XML |
Fossil | Yes | No | Yes | No | No | No | No | No | No |
Gemini | Yes | Yes | No | Yes | Yes | Yes | No | Yes | Yes JSON, XML |
GNATS | Yes | No | Yes | No | No | No | No | No | No |
Google Code Hosting | Yes | No | No | No | No | No | Yes[54] | No | No |
HP Quality Center | Yes | No | No | Yes[55] | Yes | No | Yes[56] | No | Yes - IntelliJ IDEA |
IBM Rational ClearQuest | Yes | Yes | No | Yes | No | No | Yes | No | No |
IBM Rational Team Concert | Yes | No | No | Yes | Yes | No | No | Yes | No |
ikiwiki | Yes | No | Yes | Yes | No | No | No | No | No |
IssueNet | Yes | Yes | No | Yes | No | No | No | Yes | No |
JIRA | Yes | Yes | Yes[57] | Yes | Yes | Yes | Yes | Yes[58] | No |
Kayako SupportSuite | Yes | Yes | No | No | Yes | No | No | No | Yes - Android App, iOS App |
Launchpad | Yes | Yes | No | No | Yes | No | No | No | Yes - Python[59] |
Liberum Help Desk | Yes | No | No | No | No | No | No | No | No |
LibreSource | Yes | No | No | No | No | No | No | No | No |
MantisBT | Yes | Yes | No | No | No | Yes | Yes | No | Yes - Android App |
Microsoft Dynamics CRM | Yes | Yes | No | No | No | Yes | No | No | No |
OnTime | Yes | Yes | No | Yes | Yes | Yes | No | Yes | Yes - iPhone |
org-mode | No | No | Yes | No | No | No | No | No | No |
OTRS | Yes | Yes | No | No | No | Yes | No | No | No |
Pivotal Tracker | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes - XML, iOS App |
Plain Ticket | Yes | Yes | No | No | No | No | No | No | No |
Planbox | Yes | Yes | No | Yes | Yes | No | No | No | Yes - Mobile, Zendesk, Git, SVN, SnapEngage |
Redmine | Yes | Yes | No | No | Yes | No | Yes | No | No |
Remedy Action Request System | Yes | Yes | No | Yes | No | Yes | No | No | No |
Request Tracker | Yes | Yes | Yes | No | Yes[60] | No | No | No | No |
Roundup | Yes | Yes | Yes | No | No | No | No | No | No |
StarTeam | Yes | No | No | Yes | No | No | No | Yes | No |
Supportworks | Yes | Yes | No | Yes | Yes[61] | No | No | No | No |
SysAid | Yes | Yes | No | Yes | Yes | Yes | No | No | No |
Team Foundation Server | Yes | Yes | Yes | No | No | Yes | No | Yes | No |
Teamwork | Yes | Yes | No | No | No | No | No | No | No |
TechExcel's DevTrack | Yes | No | No | Yes | No | No | No | No | Yes - XML, iOS App, Android App |
TestTrack | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes - XML, Eclipse |
The Bug Genie | Yes | Yes | Yes | No | Yes | No | No | No | No |
Trac | Yes | Optional[51] | No | No | No | No | Yes | No | Yes XMLRPC |
TrackerSuite.Net | Yes | Yes | No | No | No | No | No | No | No |
Traq | Yes | No | No | No | No | No | No | No | Yes - JSON API |
Web Help Desk | Yes | Yes | No | Yes | No | No | No | No | Yes - iPhone |
Wrike | Yes | No | No | No | No | No | No | No | No |
YouTrack | Yes | Yes | No | No | Yes | No | No | No | No |
Zentrack | Yes | Yes | No | No | Yes | No | No | No | Yes JSON, XML |
Zoho BugTracker | Yes | Yes | No | Yes | No | No | No | No | No |
System | Web | CLI | GUI | REST | SOAP | Mylyn[50] | Visual Studio | Others |
Notification interfaces
System | RSS | Atom | XMPP | ||
---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | No | No | No |
Assembla Tickets | Yes | Yes | No | No | Yes |
BugTracker.NET | Yes | No | No | No | No |
Bugzilla | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | Yes | No | Yes |
Debbugs | Yes | No | No | No | No |
FogBugz | Yes | Yes | No | No | No |
Fossil | No | Yes | No | No | No |
Gemini | Yes | Yes | No | No | No |
GNATS | Yes | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No |
HP Quality Center | Yes | No | No | No | No |
IBM Rational ClearQuest | Yes | No | No | No | No |
ikiwiki | No | Yes | Yes | No | No |
IssueNet | Yes | No | No | No | No |
JIRA | Yes | Yes | No | Yes | No |
Kayako SupportSuite | Yes | No | No | No | No |
Liberum Help Desk | Yes | No | No | No | No |
LibreSource | No | No | No | No | No |
MantisBT | Yes | Yes | No | No | Yes |
Microsoft Dynamics CRM | Yes | No | No | No | No |
OnTime | Yes | Yes | No | No | No |
org-mode | No | No | No | No | No |
OTRS | Yes | No | No | No | No |
Pivotal Tracker | Yes | Yes | Yes | No | Yes |
Plain Ticket | Yes | No | No | No | No |
Planbox | Yes | Yes | No | No | Yes |
Redmine | Yes | Yes | Yes | No | Yes |
Remedy Action Request System | Yes | No | No | No | No |
Request Tracker | Yes | Yes[62] | No | No | No |
Roundup | Yes | No | No | No | No |
StarTeam | Yes | No | No | No | No |
Supportworks | Yes | No | No | No | No |
SysAid | Yes | No | No | No | No |
Team Foundation Server | Yes | No | No | No | No |
Teamwork | Yes | Yes | No | No | Yes |
TechExcel's DevTrack | Yes | No | No | No | No |
TestTrack | Yes | Yes | No | No | No |
The Bug Genie | Yes | Yes | Yes | No | No |
Trac | Yes | Yes | No | No | No |
TrackerSuite.Net | Yes | No | No | No | No |
Traq | Yes | Yes | Yes | No | No |
Web Help Desk | Yes | No | No | No | No |
Wrike | Yes | No | No | No | No |
YouTrack | Yes | Yes | No | Yes | No |
Zentrack | Yes | No | No | No | No |
Zoho BugTracker | Yes | Yes | No | No | No |
System | RSS | Atom | XMPP |
Revision control system integration
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Optional[63] | Yes | No | No |
Assembla Tickets | Yes | Yes | No | No | No | No | Yes | Yes | No | No | No |
Bontq | No | No | No | No | No | No | No | No | No | No | No |
BugTracker.NET | Yes | Yes | No | No | Yes | No | Yes | No | No | No | No |
Bugzilla | Yes[64] | Yes[65] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
codeBeamer | Yes | Yes | No | No | No | Yes | Yes | No | No | No | No |
Debbugs | No | No | No | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[66] |
Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[67] |
Gemini | Yes | Yes | No | No | No | Yes | Yes | No | No | No | Yes TFS |
GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
HP Quality Center | No | No | No | No | No | No | No | Yes[68] | Yes | No | No |
IBM Rational ClearQuest | No | No | No | No | No | No | No | Yes[69] | Yes | Yes | No |
ikiwiki | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | No |
IssueNet | No | No | No | No | No | No | Yes | Yes | No | No | 1[70] |
JIRA | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[71] | No[72] | No |
Kayako SupportSuite | No | No | No | No | No | No | No | No | No | No | No |
Liberum Help Desk | No | No | No | No | No | No | No | No | No | No | No |
LibreSource | No | No | No | No | No | No | Yes | No | No | No | No |
MantisBT | Yes | Yes[73] | No | No | No | Yes | Yes | No | No | No | No |
Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
OnTime | Yes | Yes[74] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
org-mode | No | No | No | No | No | No | No | No | No | No | No |
OTRS | No | No | No | No | No | No | No | No | No | No | No |
Pivotal Tracker | Yes | No | No | No | No | Yes | Yes | No | No | No | No |
Plain Ticket | No | No | No | No | No | No | No | No | No | No | No |
Planbox | Yes | No | No | No | No | No | Yes | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes[68] | No | No | No |
Remedy Action Request System | No | No | No | No | No | No | No | No | No | Yes | No |
Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
Roundup | No | No | No | No | Yes | No | Yes | No | No | No | No |
StarTeam | No | No | No | No | No | No | No | No | No | No | Yes - StarTeam includes revision control |
Supportworks | No | No | No | No | No | No | No | No | No | No | No |
SysAid | No | No | No | No | No | No | Yes | No | No | No | No |
Team Foundation Server | Yes[75] | No | Yes[76] | No | No | No | Yes[77] | No | No | No | Yes - TFS includes revision control |
Teamwork | No | No | No | No | No | No | Yes | No | No | No | No |
TechExcel's DevTrack | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes - BitKeeper, PVCS, VSS, TFS, MKS Source, StarTeam, AlienBrain, SourceGear Vault |
TestTrack | No | No | No | No | No | Yes | Yes | Yes | No | No | Yes - Surround SCM, VSS |
The Bug Genie | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No | No | No |
Trac | Yes | Yes | Yes | Yes | Yes | No | Yes | Optional[63] | Yes | No | No |
TrackerSuite.Net | No | No | No | No | No | No | No | No | No | No | No |
Traq | No | No | No | No | No | No | No | No | No | No | No |
Web Help Desk | No | No | No | No | No | No | No | No | No | No | No |
Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
YouTrack | Yes[78] | Yes[78] | No | No | No | Yes[78] | Yes[78] | Yes[78] | No | Yes[78] | 3[78][79] |
Zentrack | No | No | No | No | No | No | No | No | No | No | No |
Zoho BugTracker | Yes | No | No | No | No | No | No | No | No | No | No |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Optional[80] | No | Optional[81] | No | Yes | Unknown | No |
Assembla Tickets | Yes | No | No | Yes | Yes | Yes (private version) | Unknown | Unknown |
Bontq | Yes | No | No | No | No | No | Unknown | Unknown |
BugTracker.NET | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Bugzilla | Yes | No | No | Yes[82] | No | Yes | Unknown | No |
codeBeamer | Yes | No | No | No | No | Yes | Unknown | No |
Debbugs | No | No | No | No | No | No | No | No |
FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Gemini | Yes | No | No | Yes | Yes | Yes | No | Yes API |
GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Google Code Hosting | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
HP Quality Center | No | No | No | No | No | Yes | No | Unknown |
IBM Rational ClearQuest | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
ikiwiki | Yes | Unknown | Unknown | Yes | Unknown | Yes: (through web server auth) | Unknown | Unknown |
IssueNet | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
JIRA | Yes | No | No | Yes | Yes | Yes | Yes, via plugin[83][84] | No |
Kayako SupportSuite | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, LoginShare API[85] |
Liberum Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
LibreSource | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
MantisBT | Yes | No | No | Yes[86] | Yes[87] | Yes | Unknown | No |
Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
OnTime | Yes | No | No | No | No | Yes | No | No |
org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
OTRS | Unknown | Yes | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Pivotal Tracker | Yes | No | No | Yes, Google Account | No | No | No | No |
Plain Ticket | Yes | No | No | No | No | No | No | No |
Planbox | Yes | No | No | Yes, Google Account | No | No | No | Yes, Google Account, OneLogin |
Redmine | Yes | Yes[88] | No | Yes[89] | No | Yes | Yes, via Apache (using mod_rails) | No |
Remedy Action Request System | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Request Tracker | Yes | Unknown | Unknown | Yes[90] | Unknown | Yes[91] | Unknown | Yes[92] |
Roundup | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
SysAid | Yes | No | No | No | No | Yes | No | Yes, CAS |
Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Teamwork | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
TechExcel's DevTrack | Yes | No | No | No | No | Yes | No | No |
TestTrack | Yes | Unknown | No | No | No | Yes | No | Yes - custom DLL |
The Bug Genie | Yes | No | No | Yes[81] | No | Yes | No | No |
Trac | Yes | Optional[80] | No | Optional[81] | No | Yes | Unknown | No |
TrackerSuite.Net | Yes | No | No | No | No | Yes | No | No |
Traq | Yes | No | No | No | No | No | No | No |
Web Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
YouTrack | Yes | No | No | Yes | No | Yes | Unknown | Yes: JIRA account |
Zentrack | Yes | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown |
Zoho BugTracker | Yes | Unknown | Unknown | Yes | Unknown | Unknown | Unknown | Yes, Google account |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
See also
- Comparison of help desk issue tracking software
- List of personal information managers
- List of project management software
Notes
- ^ Debian's bug tracking system was in place as soon as 1994 according to Ian Jackson's Debbugs webpage. However, Debbugs, as a generic ITS engine, was only uploaded to Debian as version 1 in January 1999.
- ^ Ticket submission can be done by email, hence with a graphical MUA (and reportbug-ng, for example)
References
- ^ "Apache Bloodhound project summary". Ohloh. Retrieved 3 April 2013.
- ^ The Origin of Wasabi
- ^ Track+ Issue Tracking
- ^ a b System supports service level agreement management
- ^ a b System has a plugin API to allow integration with other products
- ^ BloodhoundSearch – Apache Bloodhound
- ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
- ^ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
- ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ a b c "codeBeamer Searching". Codebeamer.com. Retrieved 2011-10-21.
- ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
- ^ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
- ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
- ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
- ^ "Testuff.com". Testuff.com. Retrieved 2011-10-21.
- ^ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
- ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
- ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
- ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
- ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
- ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
- ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
- ^ Hudson
- ^ http://www.redmine.org/projects/redmine/wiki/RedmineSearch
- ^ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
{{cite web}}
: CS1 maint: numeric names: authors list (link) - ^ Restricted to administrators
- ^ "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21.
- ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
- ^ Needs a third-party extension (RT-Extension-SLA)
- ^ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
- ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
- ^ "Roundup Design Detector Interface". Roundup-tracker.org. Retrieved 2014-01-03.
- ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
- ^ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
- ^ Borland
- ^ 5005 API exists but is undocumented
- ^ "Smarter search and recent object functionality « teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
- ^ "Test Manager plugin". Retrieved 2014-01-03.
- ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
- ^ "Trac 1.0". Trac.edgewall.org. 2010-09-11. Retrieved 2014-01-03.
- ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
- ^ "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21.
- ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
- ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
- ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
- ^ a b "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
- ^ a b "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013.
- ^ "email2trac utilities". SURF SARA. Retrieved 28 February 2014.
- ^ "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011.
- ^ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
- ^ "HP ALM Explorer Add-in". HP.
- ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
- ^ By third-party extension: plugins.atlassian.com
- ^ Visual Studio extension in beta stage: studio.atlassian.com
- ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
- ^ Through 5005 API, but is undocumented
- ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
- ^ a b via the PerforcePlugin
- ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
- ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
- ^ Visual SourceSafe, Vault (revision control system)
- ^ Fossil
- ^ a b "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
- ^ "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10.
- ^ Visual SourceSafe
- ^ No diff, just virtual version numbers.
- ^ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
- ^ via the SourceHgWeb plugin
- ^ via the Mercurial SCM Plug-In For Axosoft OnTime
- ^ newly supported
- ^ via the bzr-tfs plugin
- ^ via the SvnBridge
- ^ a b c d e f g Via TeamCity integration
- ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ^ a b "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ^ a b c "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
- ^ "Patch proposed".
- ^ "Jira 3.8".
- ^ "Jira 4.x".
- ^ "LoginShare". 2012-10-25. Retrieved 2012-10-25.
- ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ^ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
- ^ Needs a third-party extension (RT::Authen::ExternalAuth)
- ^ See available extensions
External links
- Help Desk at Curlie
- Review of several ticketing systems (2005) appearing in Linux Magazine