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'''Costa Coffee''' is a British [[Multinational corporation|multinational]] [[coffeehouse]] company headquartered in [[Dunstable]], United Kingdom, and a wholly owned subsidiary of [[Whitbread]]. It is the second largest coffeehouse chain in the world behind [[Starbucks]] and the largest in the United Kingdom.<ref>http://miranda.hemscott.com/ir/wtb/pdf/Annual_Report_and_Accounts.pdf</ref>
'''Costa Coffee''' is a British [[Multinational corporation|multinational]] [[coffeehouse]] company headquartered in [[Dunstable]], United Kingdom, and a wholly owned subsidiary of [[Whitbread]]. It is the second largest coffeehouse chain in the world behind [[Starbucks]] and the largest in the United Kingdom.<ref>http://miranda.hemscott.com/ir/wtb/pdf/Annual_Report_and_Accounts.pdf</ref>


Costa Coffee was founded in London in 1971 by the brothers Sergio and Bruno Costa as a wholesale operation supplying roasted coffee to caterers and specialist Italian coffee shops. Acquired by Whitbread in 1995, it has since grown to over 1,700 stores across 35 countries.<ref>[http://www.caterersearch.com/Companies/33934/whitbread-plc.html Whitbread PLC - hospitality company profiles]</ref> The business has 1,375 UK restaurants, 2,500 Costa Express vending facilities and a further 800 outlets overseas.
Costa Coffee was founded in London in 1971 by the brothers Sergio and Bruno Costa as a wholesale operation supplying roasted coffee to caterers and specialist Italian coffee shops. Acquired by Whitbread in 1995, it has since grown to over 2,893 stores across 29 countries.<ref>[https://www.whitbread.co.uk/content/dam/whitbread/pdfs/media/factsheets/17June2014/Costa%20Fact%20Sheet%20WK13%201415.pdf Whitbread PLC - Costa fact sheet]</ref> The business has 1,791 UK restaurants, 3,474 Costa Express vending facilities and a further 1,102 outlets overseas.


== History ==
== History ==
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[[file:Sutton, Surrey London Sutton High Street - Costa Coffee.JPG|upright|thumb|A branch of Costa in [[Sutton, London|Sutton]], Greater London]]
[[file:Sutton, Surrey London Sutton High Street - Costa Coffee.JPG|upright|thumb|A branch of Costa in [[Sutton, London|Sutton]], Greater London]]
[[File:Costa karachi.JPG|thumb|right|A branch of Costa Coffee in [[Karachi]], [[Pakistan]]]]
[[File:Costa karachi.JPG|thumb|right|A branch of Costa Coffee in [[Karachi]], [[Pakistan]]]]
Costa Coffee operates 1175 outlets in the United Kingdom as of January 2011. Internationally, it operates 442 stores throughout the world in 35 countries.<ref>http://www.bcs.org/server.php?show=conWebDoc.35069</ref>
Costa Coffee operates 1,791 outlets in the United Kingdom as of May 2014. Internationally, it operates 1,102 stores throughout the world in 29 countries.<ref>[https://www.whitbread.co.uk/content/dam/whitbread/pdfs/media/factsheets/17June2014/Costa%20Fact%20Sheet%20WK13%201415.pdf Whitbread PLC - Costa fact sheet]</ref>


As well as their usual high street location, Costa Coffee outlets can be found in airports and within [[Waterstone's]] bookstores, [[WHSmith]], [[Homebase]] branches, [[Marriott Hotel]]s, [[Odeon Cinemas]], some [[Premier Inn]] Hotels, [[Waitrose]] and [[Tesco]] stores, [[Pizza Hut]] branches, [[Beefeater (restaurant)|Beefeater]] pubs, [[Moto Hospitality|Moto]] and [[RoadChef]] motorway services and in some hospitals.<ref>[http://www.parkviewshoppingcentre.com/content/view/28/26/ Park View Shopping Centre - Costa Coffee]</ref> Smaller sub-units are also set up in railway stations and airports throughout the UK. Many of Costa Coffee's branches located in airports, cinemas and hospitals are either individual or corporate franchises. Costa Coffee also has small outlets positioned on out-of-town business parks, often among other food retailers, and on site at various businesses.
As well as their usual high street location, Costa Coffee outlets can be found in airports and within [[Waterstone's]] bookstores, [[WHSmith]], [[Homebase]] branches, [[Marriott Hotel]]s, [[Odeon Cinemas]], some [[Premier Inn]] Hotels, [[Waitrose]] and [[Tesco]] stores, [[Pizza Hut]] branches, [[Beefeater (restaurant)|Beefeater]] pubs, [[Moto Hospitality|Moto]] and [[RoadChef]] motorway services and in some hospitals.<ref>[http://www.parkviewshoppingcentre.com/content/view/28/26/ Park View Shopping Centre - Costa Coffee]</ref> Smaller sub-units are also set up in railway stations and airports throughout the UK. Many of Costa Coffee's branches located in airports, cinemas and hospitals are either individual or corporate franchises. Costa Coffee also has small outlets positioned on out-of-town business parks, often among other food retailers, and on site at various businesses.


Costa Coffee currently has branches in many countries. <ref>{{cite web|url=http://www.costacoffee.com/|title=Homepage|accessdate=3 August 2012|publisher=Costa Coffee}}</ref>
Costa Coffee currently has branches in many countries, <ref>{{cite web|url=http://www.costacoffee.com/|title=Homepage|accessdate=3 August 2012|publisher=Costa Coffee}}</ref> including 334 in China. <ref>http://costa.net.cn/home_en.html Costa in China</ref>


===Costa Express ===
===Costa Express ===

Revision as of 09:43, 7 September 2014

Costa Coffee
Company typeSubsidiary
IndustryHospitality
Founded1971 (London)
FounderBruno and Sergio Costa
HeadquartersDunstable, England, United Kingdom
Area served
United Kingdom, Ireland, South Asia, China, Middle East, Central and Eastern Europe, Malta
Key people
Chris Rodgers
(managing director)
Jason Cotta
(Managing director of Costa Retail UK)
ProductsHot drinks, particularly coffee, small snacks and soft drinks
£340.9 million (2009/10)[1]
ParentWhitbread PLC
Websitecosta.co.uk

Costa Coffee is a British multinational coffeehouse company headquartered in Dunstable, United Kingdom, and a wholly owned subsidiary of Whitbread. It is the second largest coffeehouse chain in the world behind Starbucks and the largest in the United Kingdom.[2]

Costa Coffee was founded in London in 1971 by the brothers Sergio and Bruno Costa as a wholesale operation supplying roasted coffee to caterers and specialist Italian coffee shops. Acquired by Whitbread in 1995, it has since grown to over 2,893 stores across 29 countries.[3] The business has 1,791 UK restaurants, 3,474 Costa Express vending facilities and a further 1,102 outlets overseas.

History

Bruno and Sergio Costa founded a coffee roastery in Lambeth, London, in 1971, supplying local caterers.[4] Costa branched out to retailing coffee in 1978, when its first store opened in Vauxhall Bridge Road, London.

In 1995, the business was acquired by Whitbread, becoming a wholly owned subsidiary. In 2009, Costa celebrated the opening of its 1,000th store - in Cardiff. In December 2009, Costa Coffee agreed to acquire Coffee Heaven for £36 million, adding 79 stores in central and eastern Europe.[5] By the end of 2010, the company had overtaken Starbucks in the UK, reaching a 37.6% market share measured by revenues.[6]

Operations

Locations

A branch of Costa in Sutton, Greater London
A branch of Costa Coffee in Karachi, Pakistan

Costa Coffee operates 1,791 outlets in the United Kingdom as of May 2014. Internationally, it operates 1,102 stores throughout the world in 29 countries.[7]

As well as their usual high street location, Costa Coffee outlets can be found in airports and within Waterstone's bookstores, WHSmith, Homebase branches, Marriott Hotels, Odeon Cinemas, some Premier Inn Hotels, Waitrose and Tesco stores, Pizza Hut branches, Beefeater pubs, Moto and RoadChef motorway services and in some hospitals.[8] Smaller sub-units are also set up in railway stations and airports throughout the UK. Many of Costa Coffee's branches located in airports, cinemas and hospitals are either individual or corporate franchises. Costa Coffee also has small outlets positioned on out-of-town business parks, often among other food retailers, and on site at various businesses.

Costa Coffee currently has branches in many countries, [9] including 334 in China. [10]

Costa Express

Following Whitbread's £59.5m acquisition of Coffee Nation, a chain of coffee machines, the machines were re-branded as Costa Express.[11] The company plans to expand to target hospitals, universities and transport interchanges.[12] These coffee bars will use the same coffee beans as used in Costa stores and will use fresh milk.[13]

Coffee production

Coffee served in a Massimo cup.

Costa Coffee has its own roastery. The blend served in retail stores is their own "Mocha Italia"; it contains six parts arabica beans to one part robusta beans (86% Arabica - 14% Robusta).[14]

Costa Coffee employs Gennaro Pelliccia as a coffee taster, who had his tongue insured for £10m with Lloyd's of London in 2009.[15][16]

Costa Book Awards

Main article: Costa Book Awards

Costa Coffee has been the sponsor of the Costa Book Awards (formerly the Whitbread Book Awards) since 2006.

Zoning and opposition to franchise locations

In 2011, it was reported that two Costa Coffee outlets in Bristol had opened without correct planning permission. An investigation into whether a third Costa coffee shop in north Bristol opened without the correct planning permission was launched in January 2012.[17] The planning appeals against the refusal of planning permission and enforcement action were upheld by an independent government appointed Inspector on 14 August 2012, who also awarded full costs against Bristol City Council in relation to one of the stores. The decision received criticism from councillors across the political spectrum.[18]

In 2012, Costa faced opposition to its plans to open an outlet in Totnes, Devon. However, an open letter was issued by Costa in conjunction with local authorities to state that because of the unique nature of the town and local pressure it had decided to pull out.[19] Also in 2012, residents in Southwold tried to campaign against the opening of a Costa coffee shop in their town. Planners turned down the original planning application by Costa but it was awarded planning permission on appeal.[20] January 2014 saw another license application rejected, this time in Hinchley Wood, Surrey. The village had previously seen attempts by McDonalds to purchase property on the same street in 1999. However Whitbread Plc have appealed against this decision, with a decision to come in March 2014.[21]

See also

References

  1. ^ Whitbread Annual Report 2010
  2. ^ http://miranda.hemscott.com/ir/wtb/pdf/Annual_Report_and_Accounts.pdf
  3. ^ Whitbread PLC - Costa fact sheet
  4. ^ "Costa Experience - The Journey from Bean to Cup - Costa Coffee". Costa Coffee. Retrieved 6 April 2014.
  5. ^ The Guardian 4 March 2010
  6. ^ Caterer and Hotelkeeper 14 January 2011
  7. ^ Whitbread PLC - Costa fact sheet
  8. ^ Park View Shopping Centre - Costa Coffee
  9. ^ "Homepage". Costa Coffee. Retrieved 3 August 2012.
  10. ^ http://costa.net.cn/home_en.html Costa in China
  11. ^ Growing Business Success Stories - Costa Express: Scott Martin 10 June 2011
  12. ^ Guardian - Whitbread self serve coffee machines
  13. ^ Costa Express
  14. ^ Guy Adams (2 May 2013). "The man who founded Costa Coffee". dailmail.co.uk.
  15. ^ Costa Coffee: The Perfect Cup
  16. ^ The Telegraph 9 March 2009
  17. ^ "Investigation into third Bristol Costa coffee shop". BBC News. 5 January 2012. Retrieved 14 January 2012.
  18. ^ Bristol 247 News 15/08/2012"Councillors’ anger at green light for Costa Coffee shops"
  19. ^ Guardian 15/08/2012 "Totnes: the town that declared war on global capitalism"
  20. ^ See http://www.lowestoftjournal.co.uk/news/southwold_costa_coffee_campaign_dealt_blow_1_1403930
  21. ^ http://www.getsurrey.co.uk/news/local-news/hinchley-wood-costa-coffee-planning-6475999
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