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O2 (UK)

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Telefonica UK Ltd.
O2 UK
FormerlyTelecom Securicor Cellular Radio Ltd. (1985-2000)
BT Cellnet Ltd. (2000–2002)
O2 (UK) Ltd. (2002–2008)
Telefónica O2 UK Ltd. (2008–2011)
Telefonica O2 UK Ltd. (2011)[1]
Company typeSubsidiary
IndustryTelecommunications
PredecessorBT Cellnet
Founded1985; 39 years ago (1985) (as Cellnet)
FounderJohn Carrington
HeadquartersSlough, England, UK
Number of locations
484 stores (as of 9 January 2017)[citation needed]
Area served
United Kingdom
Key people
Mark Evans (CEO)
RevenueIncrease £6.510 billion (2017)[2]
Members34 million
Number of employees
21,580 (2013)
ParentTelefónica
Subsidiariesgiffgaff
Tesco Mobile (50%)
Websitewww.o2.co.uk

O2 UK (legally Telefónica UK Ltd.) is a telecommunications services provider in the United Kingdom, owned by Telefónica, headquartered in Slough, England.[3] With 34 million customers (including those on MVNO networks[4]) as of February 2020, O2 is the largest UK mobile network operator, followed by EE, Vodafone and Three.[5]

The company was formed in 1985 as Cellnet, at first a joint venture between BT Group and Securicor, later wholly owned by BT. Cellnet was the second mobile phone network to launch in the UK after Vodafone three years earlier. BT demerged its mobile division in 2002 as mmO2 plc, which introduced the "O2" brand for the businesses. In 2006 the company was purchased by Telefónica, who retained the O2 brand and the company's UK headquarters. Telefónica and Liberty Global reached an agreement in May 2020 to merge the company with Virgin Media.

History

Overview

O2 was formed in 1985 as Cellnet, a 60:40 joint venture between BT Group and Securicor. In 1999, BT acquired Securicor's share of Cellnet and the company was later rebranded as BT Cellnet.[6] In June 2000, BT Cellnet launched the world's first commercial General Packet Radio Service (GPRS) service.[7] The company, together with BT Group's mobile telecommunications businesses in Germany, Ireland and the Netherlands, was part of the BT Wireless division. This was spun off from the BT Group in 2002 to form a new holding company, mmO2 plc, which introduced the new "O2" brand for the businesses. In 2005, mmO2 plc was renamed O2 plc.[8]

O2 plc was purchased by the Spanish telecommunications company Telefónica in 2006 for £18 billion. Under the terms of the acquisition, Telefónica agreed to retain the "O2" brand and the company's UK headquarters.[9] O2 plc was renamed Telefónica O2 Europe in 2007 and then Telefónica Europe plc in 2008,[10] and became the holding company for Telefónica's operations in the UK.[11]

BT Cellnet logo from 1999 to 2002

1985 to 2005

Between 1985 and 1989, John Carrington was the CEO of British Telecom's Mobile Division and the Chairman of Cellnet. It was during this period that Carrington launched Cellnet's first cellular service, following innovative development work by BT Spectrum, who built a chain of cells between London Heathrow and BT Tower in January 1985.[12]

Cellnet was established in 1985 as a joint subsidiary of BTCR, British Telecom Cellular Radio, providing the engineering knowledge, and TSCR, Telecom Securicor Cellular Radio Limited, providing the financial investment, resulting in a 60:40 joint venture between British Telecommunications and Securicor.

The equipment used was primarily a Motorola system designed for the American Advanced Mobile Phone System (AMPS) and had to be adapted for the British system, Total Access Communication (TACS). The system was so unready that the initials that Motorola used to designate the network exchanges, EMX, became popularly known as 'European Motorola Experiment' and the exchanges had to be programmed in machine code loaded by tape. In the early days of the system, mobile calls cost £1 per minute.[13]

After months of rumours and speculation, Peter Bonfield publicly announced on 27 July 1999 that BT had agreed to buy Securicor's 40 per cent share of Cellnet for £3.15 billion. Cellnet had five million customers at the time of its acquisition.[13] The company was rebranded as BT Cellnet in 2000, and it became a part of BT Wireless, a group of companies owned by BT.

BT announced on 3 September 2001 that the BT Wireless business would be spun off from the main group as a newly listed holding company, mmO2 plc, operating under the "O2" brand.[14] Shareholders approved the plan at an extraordinary general meeting on 23 October 2001.[15] BT Cellnet relaunched as "O2" on 18 June 2002, along with other former BT subsidiaries: Esat Digifone in Ireland, Viag Interkom in Germany and Telfort Mobiel in the Netherlands.

The rebranding was supported by a European advertising campaign, which began on 16 April 2002, across all four countries, at a cost of £130 million. The main launch campaign ran from 18 June and was developed by Vallance Carruthers Coleman Priest, working alongside brand consultancy Lambie-Nairn, creators of the "O2" brand identity.[16]

In March 2005, mmO2 restructured its shares and the company was relisted as O2 plc.[8]

Telefónica acquisition

On 30 November 2005, O2 agreed to a takeover by Telefónica, a Spanish telecommunications company, for £17.7 billion (£2 per share) in cash. It went through finally in 2006.[17] According to the merger announcement, O2 retained its name and continued to be based in the United Kingdom, keeping both the brand and the management team. The merger became unconditional on 23 January 2006.

Following the acquisition of O2, Telefónica undertook a corporate organisational change that saw the merging of its fixed and mobile businesses in Spain, and the transfer of Telefónica's non-Spanish European telecommunications properties into the O2 brand. Thus, the Český Telecom and Eurotel operations in the Czech Republic as well as the Telefónica Deutschland business in Germany were brought under the control of O2, which retained its UK-registered public company status with its own board of directors and corporate structures and processes. Telefónica chose to keep its existing mobile phone operations in the rest of the world under the brand Movistar. This name is used in Spain and in most of the Latin American countries, operated by a separate management team.

Since 2007

On 15 July 2009, O2 entered the financial services industry with the launch of O2 Money, which was the first step in the process of incorporating financial services into mobile phones. Future plans included manufacturing Near Field Communication (NFC) technology in mobile phones in the United Kingdom.[18]

O2 and Vodafone signed a deal in June 2012 which will see the two companies 'pool' their network technology, creating a single national grid of 18,500 transmitter sites. Both networks will continue to carry their own independent mobile spectrum.[19]

Sale attempts

On 24 November 2014, it was reported that BT were in talks to buy back O2, while at the same time BT confirmed that it was also in talks to buy EE.[20] BT subsequently entered into exclusive talks with EE.[21]

On 23 January 2015, Li Ka-shing, owner of Hutchison Whampoa and the Three network (which operates in the UK) entered talks to buy O2 for up to £10.25bn ($15.4bn). However, the move faced scrutiny from competition regulators as it would reduce the number of major operators in the UK, when combined with a potential purchase of EE by BT, from four to three.[22] Hutchison Whampoa had previously acquired the O2 network from Telefónica in the Republic of Ireland, which it has since merged into Three.[23] The combined network would have surpassed EE to create the largest mobile network in the UK.[24]

The deal was subject to regulatory approval.[24] The European Commission decided in December 2015 not to refer Hutchison's takeover of Telefónica's O2 business in the UK to the country's Competition and Markets Authority,[25] which had asked to be allowed to investigate the planned acquisition, arguing that as the British competition regulator, it – and not the Commission – should have the right to rule on the transaction, which it argued 'threatens to affect significantly competition in the UK retail mobile and wholesale mobile markets', claiming that its investigation of the takeover would 'avoid duplication and fragmentation'.[26] On 11 May 2016, the European Commission officially blocked the tie-up of O2 and Three, arguing that the merger would reduce consumer choice and lead to a higher cost of services.[27]

In September 2016, Telefónica appointed a number of investment banks to sell the business to investors, ahead of a stock market flotation.[28]

Proposed Merger with Virgin Media

On 7 May 2020, it was announced that Telefónica had agreed to merge Telefónica UK with Liberty Global subsidiary Virgin Media, subject to approval, into a 50/50 joint venture. If the deal is approved, the merger will be completed by the middle of 2021.[29][30]

Outages

In July 2012, O2 had to apologise to almost 8 million customers after a network switching subsystem failure led to a 24-hour blackout of the service across the UK and Ireland.[31] The problem, which prevented a third of its customers' phones registering on the network, also affected customers of MVNO networks Tesco Mobile and Giffgaff.[32] To apologise for this, O2 announced that it would be giving hundreds of thousands of its customers compensation for the issue.[33] Pay monthly customers received a 10 per cent discount on their bill whereas Pay As You Go users received a 10 per cent refund on their first top up in September.

On 6 December 2018, a major disruption to the O2 network, caused by faulty software, left up to 32 million users (including those on MVNOs) without access to data services (on both 3G and 4G) for up to 24 hours. During the outage, some voice and text services suffered from congestion.[34]

Network

The O2 offices in Leeds

BT Cellnet launched the world's first GPRS network on 22 June 2000, although GPRS-enabled devices were uncommon at that time.[35]

O2 publicly announced on 15 December 2009 that it had successfully demonstrated a 4G connection using LTE technology installed in six masts in Slough.[36] The technology, which was supplied by Huawei, achieved a peak downlink rate of 150 Mbps.[37]

In January 2012, the company announced plans to provide free internet to millions of residents and visitors in central London, by launching Europe's largest free Wi-Fi zone, along with free Wi-Fi access for anyone on any network in and around every O2 retail store.[38]

On 20 February 2013, Ofcom announced that O2 had been awarded spectrum in the 800 MHz band for 4G LTE coverage, bidding around £550 million for the spectrum.[39] This spectrum came with a coverage obligation from Ofcom, and O2 is obliged to provide a mobile broadband service for indoor reception to at least 98 per cent of the UK population (expected to cover at least 99 per cent when outdoors) and at least 95 per cent of the population of each of the UK nations – England, Northern Ireland, Scotland and Wales – by the end of 2017 at the latest.[40] The 4G LTE service became available to customers in London, Leeds and Bradford on 29 August 2013, and expanded to a further ten cities by the end of the year.[41]

On 27 March 2017, following the release of iOS 10.3, O2 launched VoLTE (4G) and WiFi Calling for iPhone 7 and iPhone 7 Plus users, and stated more devices would be eligible at a later date.[42] As of September 2017, this has been extended to users of the iPhone: SE (first generation), 6S, 6S Plus, 7, 7 Plus, 8, 8 Plus and iPhone X (from 3 November 2017). Samsung Galaxy: S7, S7 Edge, S8, S8+, Note 8, Sony Xperia XZ Premium and OnePlus 6.

Frequencies used on the O2 UK network
Frequency Band Protocol Class
900 MHz GSM/GPRS/EDGE 2G
900 MHz 8 UMTS/HSDPA/HSPA+/DC-HSPA+ 3G
2,100 MHz 1 UMTS/HSDPA/HSPA+/DC-HSPA+ 3G
800 MHz 20 LTE/LTE Advanced 4G/4G+
1,800 MHz 3 LTE/LTE Advanced 4G/4G+
2,100 MHz 1 LTE/LTE Advanced 4G/4G+
2,300 MHz 40 TD-LTE 4G/4G+
3,500 MHz n78 5G NR 5G

Former operations

Fixed line and broadband

Alongside mobile telephone services, the company also provided fixed line services and home broadband.

O2 purchased Be Un Limited, an internet service provider in the UK, for £50 million in June 2006.[43] O2 retained the Be brand, and launched a separate O2-branded broadband service on 15 October 2007, using the Be network.

O2 announced in June 2011 a fibre optic broadband service designed to compete with the BT Infinity product, using FTTC technology.[44]

BSkyB agreed on 1 March 2013 to buy the fixed telephone line and broadband business of Telefónica UK, trading under the O2 and Be brands. The company agreed to pay £180 million initially, followed by a further £20 million after all customers had been transferred to Sky's existing business. The sale was subject to regulatory approval in April 2013,[45] and was subsequently approved by the Office of Fair Trading on 16 May 2013.[46]

Payment system

Main article: O2 Money

O2 began trialling a Near Field Communication (NFC) payment system in 2007.[47] In 2009, O2 was in discussions with large retailers, such as Tesco and W. H. Smith, for the deployment of the necessary electronic point of sale units, and with handset manufacturers, such as Apple and Samsung, to enable NFC technology on all future devices.[48]

On 23 February 2011, O2 announced it would launch a "second phase" for O2 Money, by discontinuing its branded cash cards in favour of a "mobile wallet" application for Android and iOS devices. The application would use NFC technology embedded in a phone to access money.[49]

It was announced on 9 January 2014 that the O2 wallet service would close on 31 March 2014.

Marketing

Branding

The BT Cellnet consumer brand was renamed O2 – the chemical symbol for an oxygen molecule – as were all the group's other businesses (other than Manx Telecom). The rebranding was overseen by the Lambie-Nairn design agency, which developed the idea of the company supplying services that were essential, much the same as oxygen is essential for life. The company logo and associated graphics were designed using air bubbles to present this concept. The bubbles were photographed by London-based photographer Jonathan Knowles.[50]

O2 adopted the slogan "See what you can do" in 2002 after the company's demerger from BT. The slogan was later changed to "It's your O2" in May 2006, on 10 April 2008 to "We’re better, connected",[51] in 2013 to "Be more dog",[52] and in 2016 to "More for you".[53] All of O2's marketing campaigns to date have been created by London advertising agency VCCP.

O2 brand launch event, River Thames, 30 April 2002

Customer incentives

"O2 Priority" offers benefits to customers including early access to tickets for events at the O2 Arena and O2 Academy venues, as well as discounts at selected restaurants and retailers.

"O2 Refresh", introduced in 2013, splits monthly bills into two: customers pay for their device (phone or tablet) separately from their airtime. From 2017, customers can change their airtime tariff up or down, once a month, during the first 24 months of their contract.

"O2 Custom Plans", introduced in 2018, lets customers customise their O2 Refresh airtime and device plan with the length of time being from 3 to 36 months; and to choose the amount paid upfront towards the cost of their device.

Sponsorships

O2 currently sponsor the England rugby team, and in 2003 launched a mobile video service allowing customers to download or stream video content related to the 2003 Rugby World Cup. The initial deal was signed in 1995, as Cellnet, and then renewed in 2000 as BT Cellnet.[54] In 2005, Telefónica O2 extended their involvement in rugby union, signing a new deal with the England rugby team and the Rugby Football Union, as well as O2 rugbyclass and Premier Rugby Ltd for the English Premiership. Their latest renewal of the sponsorship was in 2016, which will run for five years until September 2021.[55]

Additionally, Telefónica O2 had a long-standing relationship with Arsenal F.C., being their shirt sponsor until the end of the 2005/2006 season. In 2005, a three-year deal was signed that saw Telefónica O2 become the team's exclusive mobile communications partner.

O2 were the main sponsor of the Channel 4 reality TV show Big Brother from its second series (as BT Cellnet) in 2001 until its fourth series in 2003. They also sponsored the spin-off shows Celebrity Big Brother 2 in 2002 and Teen Big Brother in 2003. In total O2 sponsored five series of the show.

O2 sponsored music festivals, the Wireless Festivals, from their inception in 2005 until 2008.[citation needed]

Naming rights

The O2 entrance

O2 is the sponsor of The O2 in London. Since its launch in 2007 the Millennium Dome has been transformed and rebranded by O2 into an entertainment venue. O2 customers can get Priority Tickets up to 48 hours before they are released to the general public. The O2 offers exclusive areas for O2 customers, including the blueroom bar and the O2 lounge. Once inside, O2 customers can change their experience of these areas by dictating the wallpaper designs and jukebox requests through text. O2 also contributed 'O2 angels', a team of people trained to greet and direct visitors. Other smaller touches include changing the lighting, carpets and seats in the arena to the colour blue.

The O2 Arena was the site of the artistic gymnastics events and medal rounds in basketball for the 2012 Summer Olympics.

In February 2017, in a continuation of its agreement with AEG, the developers of the site, O2 announced that it had renewed its naming rights for a further ten years.

Academy venues

Main article: Academy Music Group

Since 2008, O2 is partnered with Live Nation and the Academy Music Group, allowing O2 to rename the music venues.[56] The partnership allows O2 to offer customers priority access to all events at O2 Academy venues as well as Live Nation promoted events across the United Kingdom. The partnership was renewed in 2017 for a further ten years.[57]

O2 customers receive 48-hour pre-sales access to approximately 4,500 events each year as well as perks at the venues themselves. Perks include O2 Academy Angels in the venue with giveaways; a warm-up bar with bespoke music themed furniture and games, free artist content bluetoothed to customers phones and live experiences such as mobile phone "tattooing".

O2 Academy venues:

Environmental record

In February 2009, O2 became the first mobile telecommunications provider to be certified with the Carbon Trust Standard in recognition of its commitment to reduce its carbon footprint. O2 attained the standard after saving 47,000 tonnes of carbon over the previous three years through its energy efficiency measures, including a £1.4 million distribution of smart metering technology across the company's cell sites, offices and retail stores, and upgrades to more energy efficient systems across its mobile phone network. In addition to distributing energy efficient LED lighting and boiler system controls, the company was also able to reduce energy use by removing air conditioning units from some of its cell sites and reducing computer monitor standby times.[58]

O2 is a voluntary participant in the 10:10 climate change campaign, which required participants to cut their carbon emissions by 10 per cent by the end of 2010, and has since broadened its approach to include a range of projects focused on carbon reduction and renewable energy.[59]

Controversy

In October 2017, an inquiry was launched in the UK concerning overcharging customers for handset sales integrated with the data and call charges. Responding to questions, O2's CEO indicated that the company's billing allows for separation of handset charges and telephony/data charges. He added that "if we can do it, they can do it too" in reference to Vodafone and EE, O2's biggest competitors and the UK's top three mobile-telecoms companies.[citation needed]

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