|Founded||Placerville, California (1935)|
|Headquarters||West Sacramento, California, United States|
Number of locations
|128 stores: 78 Raley's, 20 Bel Air, 22 Nob Hill Foods and 8 Food Source stores.|
|Jim Teel and Joyce Raley Teel, Co-Chairs
Michael Teel, President & CEO
|Products||Bakery, dairy, deli, frozen foods, gas, general grocery, meat, pharmacy, produce, seafood, snacks|
|Revenue||$3.0 billion (2011)|
Number of employees
Raley's Supermarkets (also known as Raley's Family of Fine Stores) is a privately held, family-owned supermarket chain that operates stores under the Raley's, Bel Air Markets, Nob Hill Foods,[note 1] and Food Source names in northern California and Nevada. Founded in 1935 by Tom Raley in Placerville as Raley's Drive-In Market, Raley's employs around 13,400 workers today. Headquartered in West Sacramento, California, Raley's is the dominant supermarket operator in the Sacramento metropolitan area.
Tom Raley ran the company until his death in 1991, and his family still controls it today. His daughter and son-in-law, Joyce Raley Teel and Jim Teel, are co-chairs of the board of directors, while their son Michael is president and CEO. Keith Knopf was named Raley’s Chief Operating Officer on June 1, 2015. Knopf has worked with May Co. Department Stores and Kohl’s retail chain in the past.
Raley’s operates 128 stores, 40 of them in the Greater Sacramento area. Those stores control the city’s largest market share: 28%, down from 30% in 2007 and 34% in 2003, according to Metro Market Studies of Tucson, Arizona. By comparison, other local market shares are Safeway at 16.7%, Costco at 11.9% and Save Mart at 9.2%. However, the company is suffering from increased competition in the region as well as the poor economy, and had more than 150 corporate layoffs in 2011 and closed several stores in 2012.
Supermarket News ranked Raley's No. 38 in the 2009 "Top 75 North American Food Retailers" based on 2008–09 fiscal year estimated sales of $3.4 billion, but for 2012 ranked Raley’s at No. 45, down slightly from 2009, with sales, also down slightly, of an estimated $3.0 billion.
Consumer Reports surveys rank Raley's among the top U.S. supermarket chains, in particular for customer service. The same holds true for 2012, although the chain has fallen from number 4 nationwide in 2009 to number 8.
As of November 2009[update], three Raley's supermarkets had been awarded Greenchill Partnership Gold-Level Certification by the U.S. Environmental Protection Agency for environmentally friendly refrigeration technology.
Raley's also operates 11 Aisle 1 gas stations.
- Not to be confused with Knob Hill Farms, a now-defunct Canadian supermarket chain.
- Raley's Fact Sheet
- #138 Raley's, Forbes.com, retrieved November 5, 2012.
- Kelly Johnson, "Raley's keeps busy with building, remodeling, Web", Sacramento Business Journal, November 22, 1998, retrieved November 5, 2012.
- Glover, Mark. "Raley’s hires retail industry veteran as chief operating officer". The Sacramento Bee. The Sacramento Bee.
- RALEY'S / BEL AIR: HAPPILY MARRIED
- FAMILY PRUNES ITS BUSINESS
- RALEY'S IS EXPANDING FOOD SOURCE FORMAT
- Kelly Jonson, "Raley's closing two more stores", Sacramento Business Journal, March 2, 2012, retrieved November 5, 2012.
- Eliot Zwiebach, "In With the New: The Sacramento Market: Conventional chains in California’s capital city are feeling the heat from a range of competitive openings", Supermarket News, April 2, 2012, retrieved November 5, 2012.
- Top 75 Retailers & Wholesalers 2012, Supermarket News, retrieved November 5, 2012.
- "Consumers rate supermarkets: Raley's comes out on top", The Food Institute Report, August 11, 2003: "West Sacramento, CA-based Raley's was ranked as the nation's top supermarket".
- Joyce Swanson, "Raley's, Trader Joe's, Costco get high grades", Reno Gazette-Journal, August 12, 2003: "Consumer Reports readers evaluated shopping experiences in a number of areas, ... Raley's was the top-ranked store for overall customer satisfaction" (pay per view)
- Reuters, "Shoppers prefer smaller grocers over Wal-Mart: poll", April 6, 2009.
- "Regional Food Chains Rule Magazine’s 'Best' List", Supermarket News, April 3, 2012, retrieved November 5, 2012.
- U.S. EPA Press Release: U.S. EPA Recognizes Raley’s Supermarket Efforts to Keep Planet Cool, Nov. 2009