Amtrak

For other uses, see Amtrak (disambiguation).

National Railroad Passenger Corporation
Amtrak

Map of the Amtrak system as of 2007
Overview
Headquarters	Union Station Washington, D.C.
Reporting mark	AMTK
Locale	Contiguous United States (except Wyoming and South Dakota), as well as Ontario, British Columbia, and Quebec in Canada
Dates of operation	1971–present
Predecessor	Most privately operated passenger rail systems prior to 1971
Technical
Track gauge	1,435 mm (4 ft 8+1⁄2 in) (standard gauge)
Electrification	25Hz AC Northeast Corridor (Washington, D.C. – New Haven) Philadelphia to Harrisburg Main Line (Keystone Corridor) 60Hz AC Northeast Corridor (New Haven – Boston)
Length	routes: 21,000 miles (34,000 km) track owned: 730 miles (1,170 km)
Other
Website	Amtrak.com

File:AmtrakLogo.png

Amtrak's former logo, also known as the "inverted arrow" or the "pointless arrow" was used from 1971 until late 2000 when the "Wave" logo took over. It is still in use on some signs and cars.

The Lake Shore Limited en route to Chicago entering Croton–Harmon station

The National Railroad Passenger Corporation, doing business as Amtrak (reporting mark AMTK), is operated and managed as a for-profit corporation and began operations on May 1, 1971, to provide intercity passenger train service in the United States. "Amtrak" is a portmanteau of the words "America" and "track". It is headquartered at Union Station in Washington, D.C.

Although the Rail Passenger Service Act of 1970, which established Amtrak, specifically states that "The Corporation will not be an agency or establishment of the United States Government," the federal government (through the United States Department of Transportation) does own all issued and outstanding preferred stock in the company. Common stock was issued in 1971 to railroads that contributed capital and equipment; these shares convey almost no benefits but their current holders declined a 2002 buy-out offer by Amtrak. Amtrak also receives annual appropriations from the federal government to supplement operating and capital programs. In Fiscal Year 2011, the U.S. Congress granted Amtrak $563 million for operating and $922 million for capital programs. Amtrak points out that in 2010, its farebox recovery (percentage of operating costs covered by revenues generated by passenger fares) was 79%, the highest reported for any U.S. passenger railroad. The members of its board of directors are appointed by the President of the United States and are subject to confirmation by the United States Senate.

Amtrak employs more than 20,000 people. It operates passenger service on 21,200 miles (34,000 km) of track primarily owned by freight railroads. Amtrak operates more than 300 trains each day – at speeds up to 150 mph (240 km/h) connecting more than 500 destinations in 46 states and three Canadian provinces. In fiscal year 2012, Amtrak served a record 31.2 million passengers and had $2.02 billion in revenue.

Amtrak station in Greensboro, North Carolina

Amtrak train headed from New York City to Washington, D.C. (2011)

Pennsylvania Station in New York City, the busiest station serviced by Amtrak.

Pacific Central Station in Vancouver, British Columbia. One of three Canadian stations Amtrak uses with VIA Rail.

History

See also: History of rail transport in the United States

Amtrak's origins are traceable to the sustained decline of private passenger rail services in the United States from about 1920 to 1970. In 1970, in response to the decline, Congress and President Richard Nixon created Amtrak, which was to begin operations on May 1, 1971. The Nixon administration secretly agreed with some railroads that Amtrak would be shut down after two years. After Fortune magazine exposed the manufactured mismanagement in 1974, Louis W. Menk, chairman of the Burlington Northern Railroad, remarked that the story was undermining the scheme to dismantle Amtrak.

Pre-Amtrak

Privately operated passenger rail service

From the middle 19th century until approximately 1920, nearly all intercity travelers in the United States moved by rail. The rails and the trains were owned and operated by private, for-profit organizations. Approximately 65,000 railroad passenger cars operated in 1929.

For a long time after 1920, passenger rail's popularity diminished and there was a series of pullbacks and tentative recoveries. Rail passenger revenues declined dramatically between 1920 and 1934 because of the rise of the automobile, but in the mid-1930s, railroads reignited popular imagination with service improvements and new, diesel-powered streamliners, such as the gleaming silver Pioneer Zephyr and Flying Yankee. Even with the improvements, on a relative basis, traffic continued to decline, and by 1940 railroads held 67 percent of passenger-miles in the United States.

World War II broke the malaise. During the war, troop movements and restrictions on automobile fuel generated a sixfold increase in passenger traffic from the low point of the Great Depression. After the war, railroads rejuvenated overworked and neglected fleets with fast and often luxurious streamliners – epitomized by the Super Chief and California Zephyr – which inspired the last major resurgence in passenger rail travel.

The postwar resurgence was short-lived. In 1946, there remained 45 percent fewer passenger trains than in 1929, and the decline quickened despite railroad optimism. Passengers disappeared and so did trains. Few trains generated profits; most produced losses. Broad-based passenger rail deficits appeared as early as 1948 and by the mid-1950s railroads claimed aggregate annual losses on passenger services of more than $700 million (almost $5 billion in 2005 dollars using CPI).

By 1965, only 10,000 rail passenger cars were in operation, 85 percent fewer than in 1929. Passenger service was provided on only 75,000 miles (120,000 km) of track, a stark decline. The 1960s also saw the end of railway post office revenues, which had helped some of the remaining trains break even.

Causes of the decline of privately operated passenger rail service

The causes of the decline of passenger rail in the United States were complex. Until 1920, rail was the only practical form of intercity transport, but the industry was subject to government regulation and labor inflexibility. By 1930, the railroad companies had constructed, with private funding, a vast and relatively efficient transportation network, but when the federal government began to construct the National Highway System, the railroads found themselves faced with unprecedented competition for passengers and freight with automobiles, buses, trucks, and aircraft, all of which were heavily subsidized by the government road and airport building programs. In 1916, the amount of track in the United States peaked at 254,251 miles (409,177 km), compared to 140,695 miles (226,427 km) in 2007 (although it remained the largest rail network of any country in the world).

Some routes had been built primarily to facilitate the sale of stock in the railroad companies; they were redundant from the beginning. These were the first to be abandoned as the railroads' financial positions deteriorated, and the rails were routinely removed to save money on taxes. Many rights-of-way were destroyed by being broken up and built over, but others remained the property of the railroad or were taken over by local or state authorities and turned into rail trails.

Government regulation

From approximately 1910 to 1921, the federal government introduced a populist rate-setting scheme. During World War I the railroads proved incapable of functioning as a cohesive network. This forced the United States Government to nationalize the rail industry temporarily. Ample railroad profits were erased, growth of the rail system was reversed, and railroads massively underinvested in passenger rail facilities during this time. Meanwhile, labor costs advanced, and with them passenger fares, which discouraged passenger traffic just as automobiles gained a foothold.

The primary regulatory authority affecting railroads, beginning in the late 19th century, was the Interstate Commerce Commission (ICC). The ICC played a leading role in rate-setting and intervened in other ways detrimental to passenger rail. Increases in train speeds, which had been occurring since the 1930s, were hampered after the Naperville train disaster of 1946 and other crashes in New York in 1950. In 1947 the ICC issued an order requiring US railroads, by the end of 1951, to install automatic train stop, automatic train control or cab signalling wherever any trains would travel at 80 mph (130 km/h) or faster.

Such technology was not widely implemented outside the Northeast, effectively placing a speed limit in other areas which is still in effect today, and why the 79 mph (127 km/h) maximum passenger train speed is common in the United States. In 1958, the ICC was granted authority to allow or reject modifications and eliminations of passenger routes (train-offs). Many routes required beneficial pruning, but the ICC delayed action by an average of eight months and when it did authorize modifications, the ICC insisted that unsuccessful routes be merged with profitable ones. Thus, fast, popular rail service was transformed into slow, unpopular service.

The ICC was even more critical of corporate mergers. Many combinations which railroads sought to complete were delayed for years and even decades, such as the merger of the New York Central Railroad and Pennsylvania Railroad, into what eventually became Penn Central, and the Delaware, Lackawanna and Western Railroad and Erie Railroad into the Erie Lackawanna Railway. By the time the ICC approved the mergers in the 1960s, disinvestments by the federal government, years of deteriorating equipment and station facilities, and the flight of passengers to air and automobile transportation had taken their toll and the mergers were unsuccessful.

Taxation

At the same time, railroads carried a substantial tax burden. A World War II–era excise tax of 15% on passenger rail travel survived until 1962. Local governments, far from providing needed support to passenger rail, viewed rail infrastructure as a ready source for property tax revenues. In one extreme example, in 1959, the Great Northern Railway, which owned about a third of one percent (0.34%) of the land in Lincoln County, Montana, was assessed more than 91% of all school taxes in the county. To this day, railroads are generally taxed at a higher rate than other industries, and the rates vary greatly from state to state.

Labor-related issues

Railroads also faced antiquated work rules and inflexible relationships with trade unions. Work rules did not adapt to technological change. Average train speeds had doubled from 1919 to 1959, but unions resisted efforts to modify their existing 100- to 150-mile work days. As a result, railroad workers' average work days were roughly cut in half, from 5–7½ hours in 1919 to 2½–3¾ hours in 1959. Labor rules also perpetuated positions that had been obviated by technology; for example, when steam locomotives were replaced with diesel locomotives the rules required a fireman or stoker aboard the engine at all times, even in switching yards. Between 1947 and 1957, passenger railroad financial efficiency dropped by 42% per mile.

Subsidized competition

While passenger rail faced internal and governmental pressures, new challenges appeared that undermined the dominance of passenger rail: highways and commercial aviation. The passenger rail industry declined as governments put money into the construction of highways and government-owned airports and the air traffic control system.

As automobiles became more attainable to most Americans, the freedom, increased convenience and individualization of automobile travel became the norm for most Americans. Government actively began to respond with funds from its treasury and later with fuel-tax funds to build a non-profit network of roads not subject to property taxation. Highways then surpassed the for-profit rail network that the railroads had built in previous generations with corporate capital and government land grants. All told between 1921 and 1955 governmental entities, using taxpayer money and in response to taxpayer demand, financed more than $93 billion worth of pavement, construction, and maintenance.

In the 1950s affordable commercial aviation expanded. Governmental entities built urban and suburban airports, funded construction of highways to provide access to the airports, and provided air traffic control services.

Loss of U.S. Mail contracts

Until 1966, most U.S. Postal Service mail was transported on passenger trains. The mail contracts kept most passenger trains economically viable. In 1966, the U.S. Postal Service switched to trucks and airplanes, and passenger trains no longer had mail as a source of revenue.

Formation

Union Station, the headquarters of Amtrak in Washington, D.C.

Rail Passenger Service Act

In the late 1960s, the end of passenger rail in the United States seemed near. First had come the requests for termination of services; then came the bankruptcy filings. The legendary Pullman Company became insolvent in 1969, followed, in 1970, by the dominant railroad in the Northeastern United States, the Penn Central. It now seemed that passenger rail's financial problems might bring down the railroad industry as a whole, yet few in government wanted to be held responsible for the extinction of the passenger train.

In 1970, Congress passed, and President Richard Nixon signed into law, the Rail Passenger Service Act. Proponents of the bill, led by the National Association of Railroad Passengers (NARP), sought government funding to assure the continuation of passenger trains. They conceived the National Railroad Passenger Corporation (NRPC), a hybrid public-private entity that would receive taxpayer funding and assume operation of intercity passenger trains. The original working brand name for NRPC was Railpax, but shortly before the company started operating it was changed to Amtrak. There were several key provisions:

• Any railroad operating intercity passenger service could contract with the NRPC, thereby joining the national system.
• Participating railroads bought into the NRPC using a formula based on their recent intercity passenger losses. The purchase price could be satisfied either by cash or rolling stock; in exchange, the railroads received NRPC common stock.
• Any participating railroad was freed of the obligation to operate intercity passenger service after May 1, 1971, except for those services chosen by the Department of Transportation (DOT) as part of a "basic system" of service and paid for by NRPC using its federal funds.
• Railroads that chose not to join the NRPC system were required to continue operating their existing passenger service until 1975 and thenceforth had to pursue the customary ICC approval process for any discontinuance or alteration to the service.

Nearly everyone involved expected the experiment to be short-lived. The Nixon administration and many Washington insiders viewed the NRPC as a politically expedient way for the President and Congress to give passenger trains the one "last hurrah" demanded by the public. They expected Amtrak to quietly disappear as public interest waned. Proponents also hoped that government intervention would be brief, but their view was that Amtrak would soon support itself. Neither view has proved correct. Popular support has allowed Amtrak to continue in operation longer than critics imagined, while financial results have made a return to private operation unfeasible.

Non-participating railroads

Main article: List of railroads eligible to participate in the formation of Amtrak

Of the railroads that were still offering long-distance passenger service in 1971 only six declined to join Amtrak.

Rock Island E-8 No.652 with E-6 No.630 at Midland Railway, Baldwin City, KS.

• Chicago South Shore and South Bend Railroad passenger trains, which operated in the roughly 100-mile (160 km) industrial corridor between Chicago, Illinois and South Bend, Indiana continue to operate as part of the Northern Indiana Commuter Transportation District system.
• The Georgia Railroad was required by its state charter to maintain roughly 200 miles (320 km) of minimal passenger service, which it did with mixed freight/passenger trains. This limited passenger service continued until the company was sold to the Seaboard System in 1983.
• The Reading Company maintained passenger services on short (less than 100 mile) lines from Philadelphia to each of Newark Penn Station, NJ, Bethlehem, PA, and Pottsville, PA. The Reading Company merged into Conrail in 1976. Passenger service to Bethlehem and Pottsville was discontinued in 1981, while passenger service to New Jersey was cut back by roughly 50 miles (80 km) to terminate in West Trenton, NJ. The passenger services which remained with Conrail were quickly transferred to SEPTA to form half of their Regional Rail network.
• The Chicago, Rock Island and Pacific Railroad (the Rock Island) determined that the fee to join Amtrak was greater than the cost of the statutory five years of operations for its remaining intercity passenger service. The Rock Island continued operating two truncated passenger trains (the Peoria Rocket and the Quad Cities Rocket) on short routes out of Chicago until 1978.
• Southern Railway relinquished some operations, but continued four routes, including its Southern Crescent. Continued losses convinced Southern Railway to relinquish remaining passenger operations to Amtrak in 1979. Amtrak continues a variation of the Southern Crescent service as the Crescent.
• The Denver and Rio Grande Western Railroad (DRG) continued operating its portion of the original California Zephyr service, renamed the Rio Grande Zephyr, between Denver, Colorado and Ogden, Utah. In operation until 1983, the Rio Grande Zephyr was the last privately operated long-distance passenger service in the United States. Amtrak subsequently rerouted its modern version of the California Zephyr to follow DRG's scenic route between Denver and Salt Lake City.

Rainbow Era (the first decade)

Amtrak No. 928, a former PRR GG1, speeds through North Elizabeth, NJ, in December 1975.

Day one

Amtrak began operations on May 1, 1971. The corporation was molded from the passenger rail operations of 20 out of 26 major railroads in operation at the time. The railroads contributed rolling stock, equipment, and capital. In return, they received approval to discontinue their passenger services, and at least some acquired common stock in Amtrak. Amtrak received no rail tracks or right-of-way at its inception. Railroads that shed passenger operations were expected to host Amtrak trains on their tracks, for a fee.

Consolidations

There was a period of adjustment. However, Amtrak was making numerous renovations and improvements. All Amtrak's routes were continuations of prior service, although Amtrak pruned about half the passenger rail network. Of the 364 trains operated previously, Amtrak only continued 182. On trains that continued, to the extent possible, schedules were retained with only minor changes from the Official Guide of the Railways. Former names largely were continued.

Pennsylvania Railroad Metroliner car, built by Budd, c. 1968.

Several major corridors became freight-only, including New York Central Railroad's Water Level Route across New York and Ohio and Grand Trunk Western Railroad's Chicago to Detroit service, although passenger service soon returned to the Water Level Route with the introduction of the Lake Shore Limited. Reduced passenger train schedules created headaches. A 19-hour layover became necessary for eastbound travel on the James Whitcomb Riley between Chicago and Newport News.

Amtrak inherited problems with train stations, most notably deferred maintenance, and redundant facilities resulting from competing companies that served the same areas. On the day it started, Amtrak was given the responsibility of rerouting passenger trains from the seven train terminals in Chicago (LaSalle, Dearborn, Grand Central, Randolph, Chicago Northwestern Terminal, Central, and Union) into just one, Union Station. In New York City, Amtrak had to pay to maintain Penn Station and Grand Central Terminal because of the lack of track connections to bring trains from upstate New York into Penn Station, a problem not rectified until the building of the Empire Connection in 1991.

In many cases Amtrak had to abandon service into the huge old Union Stations such as Cincinnati, Saint Paul, Buffalo, Kansas City, Houston, and Saint Louis, and route trains into smaller Amtrak-built facilities down the line, jokingly referred to over the years as "Amshacks" due to their basic design. Amtrak has pushed to start reusing some of the old stations, most recently Cincinnati Union Terminal, and Kansas City Union Station.

The Coast Starlight at San Luis Obispo, CA.

On the other hand, merged operations presented efficiencies such as the combination of three West Coast trains into the Coast Starlight, running from Los Angeles to Seattle. The Northeast Corridor received an Inland Route via Springfield, Massachusetts, thanks to support from New York, Connecticut and Massachusetts. The North Coast Hiawatha was implemented as a second Pacific Northwest route. The Milwaukee to St. Louis Abraham Lincoln and Prairie State routes also commenced.

The first all-new Amtrak route, not counting the Coast Starlight, was the Montrealer/Washingtonian. That route was inaugurated September 29, 1972, along Boston and Maine Railroad and Canadian National Railway track that had last seen passenger service in 1966. Amtrak was also instrumental in restoring service in the Empire Corridor of upstate New York, between Albany and Niagara Falls, with its Empire Service, a service that was discontinued in the sixties by the New York Central and Penn Central.

Northeast Corridor ownership

Amtrak soon had the opportunity to acquire rights-of-way. Following the bankruptcy of several northeastern railroads in the early 1970s, including Penn Central, which owned and operated the Northeast Corridor (NEC), Congress passed the Railroad Revitalization and Regulatory Reform Act of 1976. A large part of the legislation was directed to the creation of Conrail, but the law also enabled the transfer of the portions of the NEC not already owned by state authorities, to Amtrak. Amtrak acquired the majority of the NEC on April 1, 1976. (The portion in Massachusetts is owned by the Commonwealth and managed by Amtrak. The route from New Haven to New Rochelle is owned by the Metropolitan Transportation Authority and the Connecticut Department of Transportation as the New Haven Line.)

This main line became Amtrak's "jewel" asset, and helped the railroad generate significant revenues. While the NEC ridership and revenues were higher than any other segment of the system, the cost of operating and maintaining the corridor proved to be overwhelming. As a result, Amtrak's federal subsidy was increased dramatically. In subsequent years, other short route segments not needed for freight operations were transferred to Amtrak. Nevertheless, in general, Amtrak remained dependent on freight railroads for access to most of its routes outside of the northeast.

The verdict

A Burlington Northern EMD F3 leads the North Coast Hiawatha into Yakima, Washington in July 1971, an example of early Amtrak "rainbow" consists, made up of equipment still painted in the colors of the freight railroads.

In its first decade, Amtrak fell far short of financial independence, which continues today, but it did find modest success rebuilding trade. Outside factors discouraged competing transport, such as fuel shortages which increased costs of automobile and airline travel, and strikes which disrupted airline operations. Investments in Amtrak's track, equipment and information also made Amtrak more relevant to America's transportation needs. Amtrak's ridership increased from 16.6 million in 1972 to 21 million in 1981.

Rainbow Era: defined

Amtrak's early years are often called the Rainbow Era, which refers to the ad hoc arrangement of the rolling stock and locomotives from a pool of equipment, acquired by Amtrak, at its formation, that consisted of a large mix of paint schemes from their former owners. This rolling stock, which for the most part still bore the pre-Amtrak colors and logos, formed the multi-colored consists of early Amtrak trains. By mid-1971, Amtrak began purchasing some of the equipment it had leased, including 286 second-hand locomotives, of the EMD E and F types, 30 GG1 electric locomotives, and 1290 passenger cars, and continued leasing even more motive power. By 1975 the official Amtrak color scheme was painted on most Amtrak equipment and newly purchased locomotives and rolling stock began appearing.

The 1980s and 1990s

A Michigan-bound Amtrak led by a F40PH in still older Phase III paint livery passes through Porter, Indiana, after departing from Chicago in 1993.

The high-speed Acela Express at New Haven Union Station.

Ridership stagnated at roughly 20 million passengers per year amid uncertain government aid from 1981 to about 2000.

In the 1990s, Amtrak's stated goal remained operational self-sufficiency. By this time, however, Amtrak had a large overhang of debt from years of underfunding, and in the mid-1990s, Amtrak suffered through a serious cash crunch. To resolve the crisis, Congress issued funding but instituted a glide-path to financial self-sufficiency, excluding railroad retirement tax act payments.

Passengers became "guests" and there were expansions into express freight work, but the financial plans failed. Amtrak's inroads in express freight delivery created additional friction with competing freight operators, including the trucking industry. Delivery was delayed of much anticipated high-speed trainsets for the improved Acela Express service, which promised to be a strong source of income and favorable publicity along the NEC between Boston and Washington, D.C.

The 21st century

Ridership increased during the first decade of the 21st century after implementation of capital improvements in the NEC and rises in automobile fuel costs. In fiscal year 2011, Amtrak set its eighth ridership record in nine years, carrying approximately 30.2 million passengers for the 12 months ending September 30, 2011. According to Amtrak, in fiscal year 2011, an average of more than 82,000 passengers rode on up to 300 Amtrak trains per day.

Through the late 1990s and very early 21st century, Amtrak could not add sufficient express freight revenue or cut sufficient other services to break even. By 2002, it was clear that Amtrak could not achieve self-sufficiency, but Congress continued to authorize funding and released Amtrak from the requirement.

Amtrak also replaced its F40PH units with the new GE Genesis.

Amtrak's leader at the time, David L. Gunn, was polite but direct in response to congressional criticism. In a departure from his predecessors' promises to make Amtrak self-sufficient in the short term, Gunn argued that no form of passenger transportation in the United States is self-sufficient as the economy is currently structured. Highways, airports, and air traffic control all require large government expenditures to build and operate, coming from the Highway Trust Fund and Aviation Trust Fund paid for by user fees, highway fuel and road taxes, and, in the case of the General Fund, by people who own cars and do not.

Before a congressional hearing, leading Amtrak critic Arizona Senator John McCain demanded the elimination of all operating subsidies; Gunn responded by asking the Senator if he would also demand the same of the commuter airlines, upon which the citizens of Arizona are dependent. McCain, usually not at a loss for words when debating Amtrak funding, did not reply.

Under Gunn, almost all the controversial express freight business was eliminated. The practice of tolerating deferred maintenance was reversed to eliminate a safety issue.

Alexander Kummant, Amtrak's chief from 2006 to 2008, was committed to operating a national rail network, and he did not envision separating the NEC under separate ownership. He said that shedding the system's long distance routes would amount to selling national assets that are on par with national parks, and that Amtrak's abandonment of these routes would be irreversible. Amtrak is seeking annual congressional funding of $1 billion for ten years. Kummant has stated that the investment is moderate in light of federal investment in other modes of transportation. In 2011, Amtrak announced its intention to build a small segment of a high speed rail corridor in New Jersey called the Gateway Project, estimated to cost $13.5 billion.

Locomotive No. 66 at Los Angeles Union Station.

Amtrak locomotives No. 156 and No. 66 in 40th Anniversary paint schemes at Galesburg.

From May 2011 to May 2012, Amtrak celebrated its 40th anniversary with festivities across the country that started on National Train Day (May 7, 2011). A commemorative book entitled Amtrak: An American Story was published, and a documentary was created. Four commemorative locomotives and a 40th Anniversary Exhibit Train toured the country. The Exhibit Train visited 45 communities and welcomed more than 85,000 visitors. It is an entirely rebuilt train powered by GE Genesis locomotives and includes three refurbished ex-Santa Fe baggage cars and a food service car. Four Genesis locomotives were painted into retired Amtrak paint schemes: No. 156 is in Phase 1 colors, No. 66 is in Phase 2 colors, No. 145 is in Phase 3 colors, and No. 184 is in Phase 4 colors.

The first Amtrak train to offer free Wi-Fi service to passengers was the Downeaster in 2008, followed by the Acela Express in 2010 and the Amtrak Cascades in 2011. As of August 2012, Wi-Fi is being expanded to a variety of additional trains operating on the east and west coasts.

Also in November 2011, Amtrak launched its new e-ticketing system on the Downeaster. E-Ticketing was officially rolled out to the national network on July 30, 2012. According to an Amtrak news lease detailing the rollout, eTicketing provides Amtrak with "more accurate knowledge in realtime of who is on the train which greatly improves the safety and security of passengers; en route reporting of onboard equipment problems to mechanical crews which may result in faster resolution of the issue; and more efficient financial reporting."

Carbon emissions

In 2005, Amtrak's carbon dioxide equivalent emissions per passenger kilometre were 0.116 kg. For comparison, this is similar to Canada's Via Rail or a car with two people, about twice as high as the UK rail average, about four times the average US motorcoach, and about eight times a Finnish electric intercity train or fully loaded fifty-seat coach. It is, however, about two thirds of the raw CO₂-equivalent emissions of a long-distance domestic flight.

Leadership

Presidents

• Roger Lewis (1971–1974)
• Paul Reistrup (1974–1978)
• Alan Stephenson Boyd (1978–1982)
• W. Graham Claytor, Jr. (1982–1993)
• Thomas Downs (1993–1998)
• George Warrington (1998–2002)
• David L. Gunn (2002–2005)
• David Hughes (interim) (2005–2006)
• Alexander Kummant (2006–2008)
• William Crosbie (interim) (2008)
• Joseph H. Boardman (2008–present)

Board of Directors

• Chairman Thomas C. Carper
• Vice-Chairman Donna McLean
• Joseph Boardman
• Anthony Coscia
• Albert DiClemente
• Ray LaHood
• Jeffrey Morland
• Nancy Naples
• One seat is vacant.

Note: As of summer 2010.

On Thursday, March 29, 2012, President Barack Obama, in a White House press release, nominated former U.S. Representative Yvonne B. Burke to fill the vacancy on the Amtrak Board of Directors; she must be confirmed by the United States Senate. Ms. Burke is currently a member of the Committee on Congressional Ethics as well as the California Transportation Commission.

Leaders and political influences

William G Claytor Jr.

Unlike many large businesses, subsequent to its formation Amtrak has had only one active investor: the U.S. government. Like most investors, the federal government has demanded a degree of accountability. Determination of congressional funding and selection of Amtrak's leadership have been infused with political considerations. As discussed below, funding levels and capital support have varied over time.

Like many railroads, some members of Amtrak's board have had little or no experience with railroads. Conversely, Amtrak also has benefited from the interest of highly motivated and politically oriented public servants. For example, in 1982, former Secretary of the Navy and retired Southern Railway head W. Graham Claytor, Jr. brought his military and railroad experience to the job. Graham Claytor earned distinction as a lawyer (he was president of the Harvard Law Review and law clerk to U.S. Judge Billings Learned Hand and Supreme Court Justice Louis Brandeis); as a transportation executive (he joined the Southern as vice president-law in 1963, became president in 1967, and retired in 1977, five years before he took over the command at Amtrak); and as a public servant (he was President Carter's Secretary of the Navy, Deputy Secretary of Defense, and, briefly, Acting Secretary of Transportation, all between his two railroad careers). Claytor came out of retirement to lead Amtrak after the disastrous financial results during the Carter administration (1977–1981).

He was recruited by then Secretary of Transportation, Drew Lewis, and Federal Railroad Administrator Robert Blanchette, both Reagan appointees. Despite the fact that Claytor frequently opposed the Reagan Administration over Amtrak funding issues, he was strongly supported by John H. Riley, an attorney who was the highly skilled head of the Federal Railroad Administration (FRA) under the Reagan Administration from 1983 to 1989. Claytor, the longest serving Amtrak CEO, at 12 years, clearly enjoyed a good relationship with Congress and was perceived by many in the rail industry and government to have done an outstanding job of running Amtrak. Due to limited federal funding, Claytor was forced to use short-term debt to keep most of its operations running. Also, during the Reagan Administration, Secretary of Transportation Elizabeth Dole tacitly supported Amtrak.

In the 1990s, Claytor was succeeded at Amtrak's helm by a succession of career public servants. First, Thomas Downs, who had overseen the Union Station project in Washington, D.C., which experienced substantial delays and cost overruns, assumed the leadership. Amtrak faced a serious cash crisis during 1997. However, Tim Gillespie, Amtrak's highly regarded vice president for government affairs for almost two decades, persuaded Congress to include a provision in the Taxpayer Relief Act of 1997 that resulted in Amtrak receiving a $2.3 billion tax refund that resolved their cash crisis.

In January, 1998, after Amtrak weathered this serious cash shortfall, George Warrington succeeded Downs. Warrington previously led Amtrak's NEC Business Unit. Warrington ran into trouble with Congress and the Administration through lavish spending and extensive borrowing. When he attempted to mortgage Penn Station in New York City he ran into a fire storm of opposition in Congress. Warrington stepped down shortly thereafter. The 1988 Democratic Presidential nominee Michael Dukakis served as Amtrak's vice chairman of the board and was nominated as a director by President Bill Clinton in 1998.

David Gunn (right) with Senator Joe Biden and Senator Tom Carper touring Amfleet dinette 28351's dining facilities in 2003.

In April 2002, David L. Gunn was selected as president. Gunn had a strong reputation as a straightforward and experienced manager. Years earlier (between 1991 and 1994), Gunn's refusal to "do politics" put him at odds with the Washington Metropolitan Area Transit Authority board of directors, which included representatives from the District of Columbia and suburban jurisdictions in Maryland and Virginia. Gunn was an accomplished public servant and railroad person and his successes before Amtrak earned him a great deal of credibility, despite a sometimes-rough relationship with politicians and labor unions.

Gunn was polite but direct in response to congressional criticism of Amtrak, and his tenure was punctuated by successes in reducing layers of management overhead in Amtrak and streamlining operations. Amtrak's Board of Directors removed Gunn on November 9, 2005. The board then appointed David Hughes, Amtrak's Chief Engineer, as interim CEO. Given Gunn's solid performance, many Amtrak supporters feared that Gunn's departure was Amtrak's death knell, although those fears have not been realized. On August 29, 2006 Alexander Kummant was named as Gunn's permanent replacement effective September 12, 2006.

Kummant resigned on November 14, 2008. The board appointed Amtrak COO William Crosbie as interim CEO. On November 26, 2008, the board appointed Federal Railroad Administration chairman Joseph H. Boardman as interim Amtrak President and CEO for one year. In January 2010, Amtrak announced that it had extended Boardman's appointment indefinitely.

Public funding

Amtrak commenced operations in 1971 with $40 million in direct federal aid, $100 million in federally insured loans, and a somewhat larger private contribution. Officials expected that Amtrak would break even by 1974, but those expectations proved unrealistic and annual direct Federal aid reached a 17-year high in 1981 of $1.25 billion. During the Reagan administration, appropriations were halved. By 1986, federal support fell to a decade low of $601 million, almost none of which were capital appropriations.

In the late 1980s and early 1990s, Congress continued the reductionist trend even while Amtrak expenses held steady or rose. Amtrak was forced to borrow to meet short-term operating needs, and by 1995 Amtrak was on the brink of a cash crisis and was unable to continue to service its debts. In response, in 1997 Congress authorized $5.2 billion for Amtrak over the next five years – largely to complete the Acela capital project – on the condition that Amtrak submit to the ultimatum of self-sufficiency by 2003 or liquidation. Amtrak made financial improvements during the period, but ultimately did not achieve self-sufficiency.

In 2004, a stalemate in federal support of Amtrak forced cutbacks in services and routes as well as resumption of deferred maintenance. In fiscal 2004 and 2005, Congress appropriated about $1.2 billion for Amtrak, $300 million more than President George W. Bush had requested. However, the company's board requested $1.8 billion through fiscal 2006, the majority of which (about $1.3 billion) would be used to bring infrastructure, rolling stock, and motive power back to a state of good repair. In Congressional testimony, the DOT Inspector General confirmed that Amtrak would need at least $1.4 billion to $1.5 billion in fiscal 2006 and $2 billion in fiscal 2007 just to maintain the status quo. In 2006, Amtrak received just under $1.4 billion, with the condition that Amtrak would reduce (but not eliminate) food and sleeper service losses. Thus, dining service was simplified and now requires two fewer on-board service workers. Only Auto Train and Empire Builder services continue regular made-on-board meal service. In 2010 the Senate approved a bill to provide $1.96 billion to Amtrak, but cut the approval for high-speed rail to a $1 billion appropriation.

Amtrak Cascades service with tilting Talgo trainsets in Seattle, Washington.

Amtrak's Piedmont near Charlotte, North Carolina with a state-owned locomotive. This route is run under a partnership with the North Carolina Department of Transportation.

State governments have partially filled the breach left by reductions in federal aid. Several states have entered into operating partnerships with Amtrak, notably California, Pennsylvania, Illinois, Michigan, Oregon, Missouri, Washington, North Carolina, Oklahoma, Texas, Wisconsin, Vermont, Maine, and New York, as well as the Canadian province of British Columbia, which provides some of the resources for the operation of the Cascades route.

With the dramatic rise in gasoline prices during 2007–2008, Amtrak has seen record ridership. Capping a steady five-year increase in ridership overall, regional lines saw 12% year-over-year growth in May 2008. In October 2007, the Senate passed S-294, Passenger Rail Improvement and Investment Act of 2007 (70–22) sponsored by Senators Frank Lautenberg and Trent Lott. Despite a veto threat by President Bush, a similar bill passed the House on June 11, 2008, with a veto-proof margin (311–104). The final bill, spurred on by the September 12 Metrolink collision in California and retitled Rail Safety Improvement Act of 2008, was signed into law by President Bush on October 16, 2008. The bill appropriates $2.6 billion a year in Amtrak funding through 2013.

Controversy

Government aid to Amtrak was controversial from the beginning. The formation of Amtrak in 1971 was criticized as a bailout serving corporate rail interests and union railroaders, not the traveling public. Critics assert that Amtrak has proven incapable of operating as a business and that it does not provide valuable transportation services meriting public support, a "mobile money-burning machine." They argue that subsidies should be ended, national rail service terminated, and the NEC turned over to private interests. "To fund a Nostalgia Limited is not in the public interest." Critics also question Amtrak's energy efficiency, though the U.S. Department of Energy considers Amtrak among the most energy-efficient forms of transportation.

Proponents point out that the government heavily subsidizes the Interstate Highway System, the Federal Aviation Administration, many airports, among many aspects of passenger aviation. Massive government aid to those forms of travel was a primary factor in the decline of passenger service on privately owned railroads in the 1950s and 1960s. In addition, Amtrak pays property taxes (through fees to host railroads) that highway users do not pay. Advocates therefore assert that Amtrak should only be expected to be as self-sufficient as those competing modes of transit.

Along these lines, in a June 2008 interview with Reuters, Amtrak President Alex Kummant made specific observations: $10 billion per year is transferred from the general fund to the Highway Trust Fund; $2.7 billion is granted to the FAA; $8 billion goes to "security and life safety for cruise ships." Overall, Kummant claims that Amtrak receives $40 in federal funds per passenger, while highways are subsidized at a rate of $500–$700 per automobile. Moreover, Amtrak provides all of its own security, while airport security is a separate federal subsidy. Kummant added: "Let's not even get into airport construction which is a miasma of state, federal and local tax breaks and tax refinancing and God knows what."

According to the DOT Bureau of Transportation Statistics, rail and mass transit are considerably more subsidized on a per passenger-mile basis by the federal government than other forms of transportation; the subsidy varies year to year, but exceeds $100 dollars (in 2000 dollars) per thousand passenger-miles, compared to subsidies around $10 per thousand passenger-miles for aviation (with general aviation subsidized considerably more per passenger-mile than commercial aviation), subsidies around $4 per thousand passenger-miles for intercity buses, and automobiles being a small net contributor through the gas tax and other user fees rather than being subsidized. On a total subsidy basis, aviation, with many more passenger-miles per year, is subsidized at a similar level to Amtrak. The analysis does not consider social costs and benefits, or difficult-to-quantify effects of some regulation, such as safety regulation.

Critics, such as the Cato Institute's Randal O'Toole, argue that gasoline taxes amount to user fees because people are taxed to the extent they use the roads. However, there is still a significant amount of road spending that is not covered by the gas tax. It covers little of the costs for local highways and in many states little of the cost for state highways. Taking these facts into account, though, O'Toole claims on page 2 of his report that "in 2006, Americans paid $93.6 billion in tolls, gas taxes, and other highway user fees. Of this amount, $19.3 billion was diverted to mass transit and other non-highway activities. At the same time, various governments – mainly local – spent $44.5 billion in property, sales, or other taxes on highways, roads, and streets. The net subsidy to highways was $25.1 billion, or about half a penny per passenger mile." O'Toole's road budget and passenger-mile numbers are disputed. In the same year, Amtrak receives direct subsidies of just over $1 billion, or 22 cents per passenger mile.

Supporters of Amtrak and transit systems also point out that as the first decade of the 21st century came to a close, the user fees from the Highway Trust Fund did not cover the cost of maintaining the national highway system. Transportation advocacy groups such as the American Association of State Highway and Transportation Officials note that since 2008, the U.S. Congress has authorized transfers of money from the General Fund to the Highway Trust Fund to keep it solvent. Transfers from the General Fund to the Highway Trust Fund include: $8 billion (FY 2008); $7 billion (FY 2009); and $19.5 billion (FY 2010).

Labor issues

In the modern era, Amtrak faces a number of important labor issues. In the area of pension funding, because of limitations originally imposed by Congress, most Amtrak workers were traditionally classified as "railroad employees" and contributions to the Railroad Retirement system have been made for those employees. However, because the size of the contributions is determined on an industry-wide basis rather than with reference to the employer for whom the employees work, some critics, such as the National Association of Railroad Passengers, maintain that Amtrak is subsidizing freight railroad pensions by as much as US$150 million/year.

In recent times, efforts at reforming passenger rail have addressed labor issues. In 1997 Congress released Amtrak from a prohibition on contracting for labor outside of the corporation (and outside its unions), opening the door to privatization. Since that time, many of Amtrak's employees have been working without a contract. The most recent contract, signed in 1999, was mainly retroactive.

Because of the fragmentation of railroad unions by job, Amtrak has 14 separate unions to negotiate with. Plus, it has 24 separate contracts with those unions. This makes it difficult to make substantial changes, in contrast to a situation where one union negotiates with one employer. Former Amtrak president Kummant followed a cooperative posture with Amtrak's trade unions, ruling out plans to privatize large parts of Amtrak's unionized workforce.

In late 2007 and early 2008, however, major labor issues came up, a result of a dispute between Amtrak and 16 unions regarding which employees should receive healthcare benefits. The dispute was not resolved quickly, and the situation escalated to the point of President Bush declaring a Presidential Emergency Board to resolve the issues. It was not immediately successful, and a strike was threatened to begin on January 30, 2008. In the middle of that month, however, it was announced that Amtrak and the unions had come to terms and January 30 passed without a strike. In late February it was announced that three more unions had worked out their differences, and as of that time it seemed unlikely that any more issues would arise in the near future.

Transportation of firearms

Main article: Wicker Amendment

The Wicker Amendment is United States federal legislation to allow rail travellers to put properly licensed, unloaded guns in checked Amtrak baggage. It reverses a decade-long ban on such carriage and came into effect on December 15, 2010. The policy change was promoted by the National Rifle Association and United States Senator Roger Wicker.

Amtrak operations and services

Main articles: List of Amtrak routes and List of busiest Amtrak stations

Coast Starlight.

Amtrak is no longer required by law, but is encouraged, to operate a national route system. Amtrak has some presence in all of the 48 contiguous states except Wyoming and South Dakota. Service on the NEC, between Boston, Massachusetts, and Washington, D.C., as well as between Philadelphia and Harrisburg, Pennsylvania, is powered by overhead electric wires; for the rest of the system, diesel locomotives are used. Routes vary widely in frequency of service, from three trips weekly on the Sunset Limited (Los Angeles, California, to New Orleans, Louisiana), to weekday service several times per hour on the NEC, (New York City to Washington, D.C.) Amtrak also operates a captive bus service, Thruway Motorcoach, which provides connections to train routes. In addition, the company owns Passenger Railway Insurance.

The most popular and heavily used services are those running on the NEC, which include the Acela Express and Northeast Regional. The NEC serves Boston, Massachusetts; New York City; Philadelphia, Pennsylvania; Baltimore, Maryland; Washington, D.C.; and many communities between. The NEC services accounted for 10.9 million of Amtrak's 30.2 million passengers in fiscal year 2011.

Regional services in California, subsidized by the California Department of Transportation are the most popular services outside of the NEC and the only other services boasting over one million passengers per annum. The Pacific Surfliner, Capitol Corridor and San Joaquin services accounted for a combined 5.47 million passengers in fiscal year 2011. .

Four of the six stations busiest by boardings are on Amtrak's NEC: New York (Penn Station) (first), Washington (Union Station) (second), Philadelphia (30th Street Station) (third), and Boston (South Station) (sixth). The other two of the top six are Chicago (Union Station) (fourth) and Los Angeles (Union Station) (fifth).

Many Amtrak trains have both names and numbers. Train routes are named to reflect the rich and complex history of the routes and the areas traversed by them. Each scheduled run of the route is assigned a number. Generally, even-numbered routes run northward and eastward, while odd-numbered routes run southward and westward. Some routes, such as the Pacific Surfliner, use the opposite numbering system, inherited from the previous operators of similar routes, such as the Atchison, Topeka and Santa Fe Railway. Many NEC trains only have numbers.

These are the 15 busiest routes in the Amtrak system, ordered by region followed by ridership:

Template:Multicol West Coast

• Pacific Surfliner: San Luis Obispo – Santa Barbara – Los Angeles – San Diego
• Capitol Corridor: Sacramento – Oakland – San Jose
• San Joaquin: Oakland–Stockton–Bakersfield & Sacramento–Stockton–Bakersfield
• Amtrak Cascades: Vancouver–Seattle–Portland–Eugene
• Coast Starlight: Seattle–Los Angeles

Template:Multicol-break Midwest

• Hiawatha: Milwaukee–Chicago
• Empire Builder: Chicago – St. Paul – Seattle/Portland
• Lincoln: Chicago – St. Louis
• Wolverine: Chicago–Detroit–Pontiac

East/Southeast

• Silver Star: New York City – Raleigh – Tampa – Miami

Template:Multicol-break Northeast

• Northeast Regional: Boston/Springfield – New York – Philadelphia – Baltimore – Washington, DC – Virginia (either Richmond, Lynchburg, or Newport News)
• Acela: Boston, MA – Washington, D.C.
• Keystone: Harrisburg – Philadelphia – New York
• Empire: Niagara Falls – Buffalo – Albany – New York
• Downeaster: Brunswick–Boston

Rail passenger efficiency versus other modes

Per passenger mile, Amtrak is 30–40 percent more energy-efficient than commercial airlines and automobiles overall, though the exact figures for particular routes depend on load factor along with other variables. The electrified trains in the NEC are considerably more efficient than Amtrak's diesels and can feed energy captured from regenerative braking back to the electrical grid. Passenger rail is also competitive with other modes in terms of safety per mile.

Mode	Revenue per passenger mile	Energy consumption per passenger mile	Deaths per 100 million passenger miles	Reliability
Domestic airlines	13.0¢	2,931 BTUs	0.02 deaths	76%
Transit buses	12.9¢	2,656 BTUs	0.05 deaths	N/A
Amtrak	30.7¢	1,745 BTUs	0.03 deaths	83%
Autos	N/A	3,501 BTUs	0.8 deaths	N/A

It should be noted that on-time performance is calculated differently for airlines than for Amtrak. A plane is considered on-time if it arrives within 15 minutes of the schedule. Amtrak uses a sliding scale, with trips under 250 miles (400 km) considered late if they're more than 10 minutes behind schedule, up to 30 minutes for trips over 551 miles (887 km) in length.

Intermodal connections

Amtrak connects with Metra commuter trains, water taxis along the Chicago River, and nearby Chicago 'L' trains from Union Station in Chicago.

Intermodal connections between Amtrak trains and other transportation are available at many stations. Most Amtrak rail stations in downtown areas have connections to local public transport. Amtrak also code shares with Continental Airlines, providing service between Newark Liberty International Airport (via its Amtrak station and AirTrain Newark) and Philadelphia 30th St, Wilmington, Stamford, and New Haven. Amtrak also serves airport stations at Milwaukee, Oakland, Burbank, and Baltimore.

Amtrak coordinates Thruway Motorcoach service to extend many of its routes, especially in California.

Gaps in service

Main article: List of major cities in U.S. lacking Amtrak service

Outside the Northeast Corridor, Amtrak is a niche player in passenger transportation. However, in recent years automobile transportation has decreased and train ridership has dramatically increased. In fiscal year 2004, Amtrak routes served over 25 million passengers, while, in calendar year 2004, commercial airlines served 712 million passengers.

Initial Amtrak service cuts

When it started on May 1, 1971, Amtrak implemented a fairly drastically truncated system of passenger trains compared to what had previously existed. Out of the 364 passenger trains that operated on April 30, only 182 were continued.

Initially, Amtrak served 46 out of the 50 states. The states not served were:

• Alaska was (and is) served by the Alaska Railroad, because it is disconnected from the rest of the US.
• Hawaii was excluded because it is outside the contiguous United States and last had passenger service in 1947.
• South Dakota's passenger trains, last run by the Milwaukee Road, were discontinued by Amtrak for budget reasons.
• Maine was excluded because its last passenger trains were discontinued by the Boston and Maine in 1967, prior to the start of Amtrak in 1971.

Subsequent Amtrak service changes

As of 2010 Amtrak still provides service to only 46 out of the 50 states:

• Maine gained service in 2001 through the new Downeaster trains.
• Wyoming lost rail service in the 1997 cuts.

However, even within some of the states in which Amtrak operates, service is nominal at best. Many trains operate along borders and/or away from major population areas, such as in Idaho and Kentucky. Many major cities in the Midwest, West, and South have two or fewer trains per day, such as Atlanta, Denver, Cincinnati, Houston, Indianapolis, and Minneapolis – Saint Paul.

Meanwhile, outside the Continental US:

• Alaska is (still) served by the Alaska Railroad, rather than Amtrak. Its line is isolated from the rest of the North American system and connects only by rail barge.
• Hawaii is proposing building a commuter-oriented elevated railroad line on Oahu.

Service changes due to freight railroads

Since its inception, Amtrak has been reliant on freight railroads and operates over their rights-of-way. Amtrak services are affected if a freight railroad decides to abandon a right-of-way that it uses. This can sometimes lead to a rerouting of a train over a different route, adding to a train's travel time, or to the complete discontinuance of a train. Several trains affected by freight railroads over the years have been:

Amtrak train in downtown Orlando, Florida.

• In 1983, the Silver Meteor and Silver Star, between New York and St. Petersburg, Florida, were truncated to Tampa because Amtrak was unable to take on the costs of maintaining the Seaboard Coast Line Railroad drawbridge, which allowed the train to cross Tampa Bay.

• The Sunset Limited was rerouted in 1997 to stop at Maricopa, 37 miles south of Phoenix, Arizona, after the Union Pacific Railroad decided to abandon the trackage that served Phoenix. Amtrak did not have the funds to maintain the trackage, and connects Phoenix to Maricopa by an Amtrak bus.

Standard Pacific Surfliner trainset

• The San Joaquin service from Los Angeles, through central California, to Sacramento and Oakland, cannot run into Los Angeles south of Bakersfield because the Tehachapi Pass rail line, owned and operated by Union Pacific, is the busiest freight route in the country and thus UP prohibits passenger train use (except when the Coast Starlight's route is being repaired). Passengers must take an Amtrak Thruway Motorcoach bus service between Los Angeles and Bakersfield. The 280- to 318-mile (512 km) route takes roughly nine hours. However, the upcoming California High Speed Rail corridor will run though the Tehachapi Pass, thus re-introducing the possibility of a direct rail link between Los Angeles and the Central Valley.

Service reductions due to funding issues

The Desert Wind at Las Vegas, Nevada. Service stopped in 1997.

Several significant Amtrak routes have been eliminated because of lack of funding since 1971, creating other gaps such as:

• The National Limited, a New York and Washington, D.C. train that connected with Kansas City, Missouri, providing direct connections to cities such as Pittsburgh, Columbus, Ohio, Indianapolis, and St. Louis. After its discontinuance in 1979, Chicago was left as the only passenger rail connection between the Midwest and East.
• The North Coast Hiawatha, between Chicago and Seattle, had supplemented the Empire Builder service to the Pacific Northwest until 1979. The Hiawatha, running on a more southern route to Seattle than the Empire Builder, provided communities along that corridor with Amtrak service, in addition to providing another daily service between Chicago and Minneapolis–St. Paul.
• In October 1979, The Floridian, which was the last link with the vaunted Chicago–Florida services of such trains as the City of Miami, the Dixie Flagler, and the South Wind, was discontinued – along with the Louisville, Kentucky to Sanford, Florida Auto Train that the Floridian connected to in Louisville. This left the Midwest without any direct connections to Florida. Today passengers must travel east to Washington, D.C. to connect with the southbound Silver Star and Silver Meteor.
• In 1985, the local Minneapolis/Saint Paul to Duluth, Minnesota service, the North Star, was eliminated and replaced with through motorcoach service.
• In 1995, the Atlantic City Express service from New York and Washington D.C. to Atlantic City via Philadelphia, was replaced by New Jersey Transit passenger trains, which operate 14 daily trains in each direction between Philadelphia and Atlantic City.
• In 1997, the Desert Wind and Pioneer were discontinued, thereby eliminating Amtrak service from Las Vegas, Boise, and all of Wyoming.
• In 2003, Amtrak discontinued the Kentucky Cardinal, ending all service to Louisville, Kentucky.
• In 2004 all Inland Route Northeast Regional trains between New York and Boston via Hartford and Springfield were moved to the Northeast Corridor, although the New Haven – Hartford – Springfield segment still sees frequent shuttle service.
• In 2005, Three Rivers (a reborn Broadway Limited) was canceled, however New York to Chicago trains using the northerly (formerly New York Central) route continued.
• In 2005, the Sunset Limited, which offers thrice-weekly service between Orlando FL and Los Angeles CA, was affected by track damage along the Gulf Coast caused by Hurricane Katrina. This resulted in the train being temporarily truncated to the segment between New Orleans LA and Los Angeles CA. Although the track's owner, CSX, completed repairs by early 2006, Amtrak service has not resumed service between New Orleans and Orlando. This is the only example so far of a route affected by both service cuts and freight railroad issues.

Recent issues with freight railroads

• According to August 2010 issue of Trains Magazine, the Southwest Chief currently faces some challenges regarding some moves made by BNSF to cease all freight operations between La Junta, CO, and Lamy, NM. It has been reported that BNSF told Amtrak that as of January 1, 2010, all maintenance costs are to be covered by Amtrak if they wished to continue routing the train over the same right-of-way. Furthermore, BNSF has also declared that it will maintain the tracks between Hutchinson, KS, and La Junta, CO, at a Class 2 (30 mph (48 km/h) passenger train maximum) speed instead of a Class 4 (79 mph (127 km/h) passenger train maximum), again handing the bill over to Amtrak if they wanted to see service continue at a Class 4 level. These moves have led BNSF to offer to host the Southwest Chief over BNSF's currently used freight routes via Wichita, KS, Wellington, KS, Amarillo, TX, and Clovis, NM; however, Amtrak has refused and insists that they will pay the bill in order to keep the service as it currently is.

• Three intermediate stops along the route of the Empire Builder in North Dakota are on the chopping block due to complications arising from Devils Lake, also according to the August 2010 issue of Trains Magazine. Because Canada will not allow the waters of the lake to drain within its borders, the lake is slowly rising and threatens to submerge the BNSF right-of-way located near it. As a result, BNSF has ended freight service between Devils Lake and Churchs Ferry, handing the cost of maintenance over to Amtrak. North Dakota's Congressional delegation has declared that there will be no reroute, as suggested by BNSF, to go directly between Fargo, ND, and Minot, ND, and possibly serve New Rockford, ND; instead, they have declared that they will "find the necessary funding needed" in order to help Amtrak cover the maintenance costs.

Train reliability, frequency, and ridership

On-time performance

Amtrak's flagship Acela service at Union Station in Washington, DC.

South Station, in Boston, Massachusetts, is a major transportation hub for interstate Amtrak trains and for the MBTA commuter rail.

Annual Ridership by fiscal year 1971 - 2012.

Outside of the Northeast Corridor, most Amtrak trains run on tracks owned and operated by privately owned freight railroads.

Freight rail operators are required under federal law to give dispatching preference to Amtrak trains. Some freight railroads have been accused of violating or skirting these regulations, allegedly resulting in passenger trains waiting in sidings for an hour or longer while waiting for freight traffic to clear the track. The railroads' dispatching practices were investigated in 2008, resulting in stricter laws about train priority which had a dramatic result. Amtrak's overall on-time performance went up from 74.7% in fiscal 2008 to 84.7% in 2009, with long-distance trains and others outside the NEC seeing the greatest benefit. The Missouri River Runner jumped from a very poor 11% to 95%, becoming one of Amtrak's best performers. The Texas Eagle went from 22.4% to 96.7%, and the California Zephyr, with an abysmal 5% on-time record in 2008, went up to 78.3%. However, this improved performance also coincided with a general economic downturn, resulting in the lowest freight rail traffic volumes since at least 1988, meaning less freight traffic to impede passenger traffic.

Train frequency

For the frequency of trains on various Amtrak routes: see List of Amtrak routes

Ridership

Passengers carried on Amtrak trains for each fiscal year (1971–2010 data:).

1971: 6,450,304 (May–Oct only) 1972: 15,848,327 1973: 16,958,056 1974: 18,670,319 1975: 17,269,000 (estimated Oct–Dec) 1976: 18,046,136 1977: 18,961,876 1978: 18,922,652 1979: 21,406,768 1980: 21,219,149 1981: 20,609,944 1982: 19,042,325 1983: 19,038,563 1984: 19,943,075 1985: 20,776,091 1986: 20,327,909 1987: 20,414,614 1988: 21,496,303 1989: 21,363,271 1990: 22,186,300 1991: 22,062,425

1992: 21,345,247 1993: 22,065,869 1994: 21,837,626 1995: 20,726,490 1996: 19,605,398 1997: 20,190,450 1998: 21,094,165 1999: 21,508,699 2000: 20,992,485 2001: 21,812,224 2002: 21,669,207 2003: 22,333,180 2004: 23,362,729 2005: 24,031,170 2006: 24,306,965 2007: 25,847,531 2008: 28,716,407 2009: 27,167,014 2010: 28,716,857 2011: 30,186,733 2012: 31,240,565

Guest Rewards

EMD F59PHI locomotive used for Capitol Corridor and San Joaquin service. Note the locomotive is owned by the California Department of Transportation rather than Amtrak itself.

Amtrak's loyalty program, Guest Rewards, is similar to the frequent-flyer programs of many airlines. Guest Rewards members accumulate points by riding Amtrak and through other activities, and can redeem these points for free or discounted Amtrak tickets and other rewards.

Freight

Amtrak Express (reporting marks AMTK, AMTZ) provides small-package and less-than-truckload shipping among more than 100 cities. Amtrak Express also offers station-to-station shipment of human remains to many express cities. At smaller stations, funeral directors must load and unload the shipment onto and off the train. Amtrak hauled mail for the United States Postal Service and time-sensitive freight, but canceled these services in October 2004 due to minuscule profits. On most parts of the few lines that Amtrak owns, trackage-rights agreements allow freight railroads to use its trackage.

Commuter services

Main article: Commuter rail in North America

Through various commuter services, Amtrak serves an additional 61.1 million passengers per year in conjunction with state and regional authorities in California (through Amtrak California, and Metrolink), Connecticut (through Shore Line East), Maryland (through MARC), and Washington.

Amtrak's Capitol Corridor, Pacific Surfliner (formerly San Diegan), and San Joaquin are funded mostly by the California Department of Transportation (Caltrans), rather than the US Federal Government.

Classes of service

Amtrak has a variety of coaches that suit a variety of needs. Class choices are similar to those used by airlines.

Bi-level Superliner cars, used on long-distance routes, except in the Northeast because of height issues.

First Class

First Class service is currently offered on the Acela Express only. Previously First Class was offered on the Northeast Direct (predecessor to the Northeast Regional) as well as the Metroliner up until that service's discontinuation in 2006.

Seats are larger than those of Business Class and come in a variety of seating modes (single, single with table, double, double with table and wheelchair accessible). First Class is located in separate cars from the other classes. First Class includes complimentary meal and beverage service along with free newspapers and hot towel service. First Class seats are set in a 1x2 configuration. There are two attendants per car.

First Class passengers have access to Amtrak ClubAcela lounges in Washington D.C., Philadelphia, New York and Boston. ClubAcela lounges offer complimentary drinks, personal ticketing service, lounge seating, conference areas, computer/internet access and televisions tuned to CNN. At the Philadelphia and Washington, D.C., lounges, passengers can board their train directly from the lounge. In Philadelphia passengers use an elevator to access the train, while in Washington passengers leave through a side door leading to the train platform.

Sleeper Service

The interior of a Pacific Parlour Car.

Sleeper Service rooms are considered First Class on long distance trains. Rooms are classified into roomettes, bedrooms, family bedrooms and accessible bedrooms. With the price of a room comes complimentary meals and attendant service. At night, rooms turn into sleeping areas with fold-down beds and fresh linens. Complimentary bottled water, newspapers and turn down service are included as well.

Sleeper car passengers have access to the entire train. Sleeper passengers also have access to the ClubAcela lounges in stations along the NEC and access to the Metropolitan Lounges in Chicago, Miami, New Orleans, Portland (Oregon), and Minneapolis/Saint Paul.

Sleeper car passengers on the Los Angeles – Seattle Coast Starlight also have access to the Pacific Parlour Car (PPC). The PPCs were converted from the famous ex-Atchison, Topeka and Santa Fe Hi-Level cars of the 1950s. The Pacific Parlour Car has a bar with a dedicated staff attendant, tables for meals, and comfortable swivel chairs. Downstairs is a movie theater for sleeping car passengers only.

Business Class

Business Class is the minimum class of service on the Acela Express and is offered as an upgrade on Northeast Regional and similar trains. Business Class passengers also receive complimentary non-alcoholic beverages and newspapers (typically The New York Times, even if boarding/originating outside New York City).

Two different Business Class seat configurations exist:

• Some trains feature Business Class seats at one end of the Cafe Car. These leather seats recline substantially, are in a 1x2 layout, and feature cup holders and leg rests.
• Other trains feature individual Business Class cars. Compared to Regional Coach cars, Business Class cars generally have more comfortable seats, more legroom, and foot rests. The cloth seats are organized in a 2x2 layout and offer North American standard (120 V, 60 Hz) electrical outlets along the windows, but lack cup holders. One end of this car type normally has open floor space for luggage that will not fit in the overhead racks.

Amfleet snack bar car, known as a "Cafe car", in an eastern Amtrak train

Amfleet coach seating

Coach Class

Reserved Coach in a Superliner.

Amtrak has several variations that it considers Coach Class.

Reserved Coach

Reserved Coach is the standard class of service on most Amtrak trains (except Acela). Coach seats are always set in a 2x2 configuration, but the seats themselves come in two varieties:

• Regional Coach is found on shorter (day) routes such as the Northeast Regional, Empire Service, the Keystone, and the Downeaster. Seats in this type of car are comparable to economy seating on airlines, but have more generous legroom and recline further.
• Long Distance Coach is mostly found on overnight sleeper routes, such as the Empire Builder and the Lakeshore Limited. These seats have a much deeper recline, more legroom, legrests, footrests, and North American standard (120 V, 60 Hz) power outlets along the windows. Long distance coaches also run on longer daytime trains in the east, and can substitute for corridor coaches on other short distance lines.

All ticketed passengers are guaranteed a seat, although passengers are not assigned a specific seat on their tickets. The lack of advance seat assignment is unlike Canada's Via Rail and many long distance train services in Europe. If the train is not sold out, passengers are usually permitted to purchase tickets on the day of departure, or in some cases aboard the train.

Unreserved Coach

Unreserved Coach seating is offered on a first-come, first-served basis on some of Amtrak's shorter distance and commuter-oriented routes. Unreserved coach is also used as a designator when Amtrak through-books an itinerary with a regional transit operator's commuter service (such as New Jersey Transit's Atlantic City Line)

Trains and tracks

A southbound Downeaster passenger train at Ocean Park, Maine, as viewed from the cab of a northbound train.

Most tracks on which Amtrak operates are owned by freight railroads, but Amtrak owns the rail track in most of the NEC and a few other places.

Tracks not owned or leased by Amtrak

Amtrak operates over all Class I railroads in the United States, as well as several regional railroads and short lines. Other sections are owned by terminal railroads jointly controlled by freight companies or by commuter rail agencies. Amtrak is able to do this because it has trackage rights, but it does not maintain those tracks or control train movements on those tracks.

The arrangement affects Amtrak operations in two significant ways:

• The host railroad is responsible for maintenance. Occasionally, Amtrak has suffered service disruptions from untimely track rehabilitation. When host railroads have simply refused to maintain their tracks to Amtrak's needs, Amtrak occasionally has been compelled to pay the host to maintain the tracks.
• Amtrak has priority over freight traffic only for a specified and small window of time. When a passenger train misses that window, for example due to an earlier delay, host railroads may (and frequently do) direct passenger trains to follow slower freight traffic. This means that even minor delays quickly become major delays. In some cases, an unauthorized delay caused by a freight railroad might expose the host railroad to financial penalties by law.

Tracks owned or leased by Amtrak

Along the NEC and in several other areas, Amtrak owns 730 route-miles of track (1175 km), including 17 tunnels consisting of 29.7 miles (47.8 km) of track, and 1,186 bridges (including the famous Hell Gate Bridge) consisting of 42.5 miles (68.4 km) of track. In several places, primarily in New England, Amtrak leases tracks, providing track maintenance and controlling train movements. Most often, these tracks are leased from state, regional, or local governments. Amtrak owns and operates the following lines:

Northeast Corridor

Main article: Northeast Corridor

An electric Amtrak train with two AEM-7 locomotives running through New Jersey on the Northeast Corridor.

The Northeast Corridor between Washington, D.C. and Boston via Baltimore, Philadelphia, Newark, New York and Providence is largely owned by Amtrak, working cooperatively with several state and regional commuter agencies.

• Boston to the Massachusetts/Rhode Island state line (operated and maintained by Amtrak, but owned by the Commonwealth of Massachusetts)
• 118.3 miles (190.4 km), Massachusetts/Rhode Island state line to New Haven, Connecticut
• 240 miles (390 km), New Rochelle, New York to Washington, D.C.

The Connecticut Department of Transportation and the Metropolitan Transportation Authority operate the line between New Haven, Connecticut and New Rochelle, NY through the Metro-North Railroad, with ownership as follows:

• Between New Haven, Connecticut and the New York/Connecticut border (Port Chester/Greenwich) the track is owned by the state of Connecticut.
• Between Port Chester, NY and New Rochelle, NY the track is owned by the state of New York.

Philadelphia to Harrisburg Main Line

Main article: Philadelphia to Harrisburg Main Line

This line runs from Philadelphia to Harrisburg, Pennsylvania. As a result of an investment partnership with the Commonwealth of Pennsylvania, signal and track improvements were completed in October 2006 that allow all-electric service with a top speed of 110 miles per hour (180 km/h) to run along the corridor.

• 104 miles (167 km), Philadelphia to Harrisburg (Pennsylvanian and Keystone Service)

Empire Corridor

Main article: Empire Corridor

• 11 miles (18 km), New York Penn Station to Spuyten Duyvil, New York
• 35.9 miles (57.8 km), Stuyvesant to Schenectady, New York (operated and maintained by Amtrak, but owned by CSX)
• 8.5 miles (14 km), Schenectady to Hoffmans, New York

New Haven-Springfield Line

Main article: New Haven-Springfield Line

• 60.5 miles (97.4 km), New Haven to Springfield (Northeast Regional, Vermonter, and especially the New Haven–Springfield Shuttle).

Other tracks and Amtrak properties

• Chicago–Detroit Line: 98 miles (160 km), Porter, Indiana to Kalamazoo, Michigan (Blue Water and Wolverine)
• Post Road Branch: 12.42 miles (19.99 km), Post Road Junction to Rensselaer, New York (Lake Shore Limited)

Amtrak also owns station and yard tracks in Chicago, Los Angeles, New Orleans, New York City, Oakland (Kirkham Street Yard), Orlando, Portland, Oregon, Saint Paul, Seattle, and Washington, D.C.

Amtrak leases station and yard tracks in Hialeah, near Miami, Florida, from the State of Florida.

Amtrak owns the Chicago Union Station Company (Chicago Union Station) and leases (New York Penn Station). It has a 99.7% interest in the Washington Terminal Company (tracks around Washington Union Station) and 99% of 30th Street Limited (Philadelphia 30th Street Station). Also owned by Amtrak is Passenger Railroad Insurance.

List of routes

Northbound Silver Star heading to New York in Winter Park, Florida.

In this 2008 photo, Amtrak P42DC Locomotive No. 29 waits in Comstock, Michigan, for a westbound train to pass.

An Amtrak EMD F59PHI locomotive parked in Solana Beach, CA on Pacific Surfliner service.

Amtrak offers different, often historical, views of America from earlier times. Pictured is the Amtrak station in Hammond, Louisiana, refurbished with a modern railway platform.

The Carolinian stopping in Raleigh, North Carolina in "Phase V" livery.

Service	Route
Acela Express	Boston – Washington, D.C.
Adirondack	Montreal – New York City
Amtrak Cascades	Vancouver – Eugene, Oregon (via Portland, Oregon and Seattle, Washington)
Auto Train	Lorton (Washington, D.C. area)- Sanford (Orlando, Florida area)
Blue Water	Chicago – Port Huron
California Zephyr	Chicago – Emeryville (San Francisco)
Capitol Corridor	Auburn – Sacramento – San Jose (via Oakland)
Capitol Limited	Chicago – Washington, D.C. (via Cleveland, Ohio and Pittsburgh, Pennsylvania)
Cardinal	Chicago – New York (via Indianapolis/Cincinnati/D.C.)
Carl Sandburg	Chicago – Quincy
Carolinian	New York – Raleigh – Greensboro – Charlotte
City of New Orleans	Chicago – New Orleans
Coast Starlight	Seattle – Los Angeles (via Sacramento/Oakland)
Crescent	New York – New Orleans (via Atlanta)
Downeaster	Portland, Maine – Boston
Empire Builder	Chicago – Portland, Oregon/Seattle (via Spokane)
Empire Service	New York – Niagara Falls (via Albany)
Ethan Allen Express	New York – Rutland (via Albany)
Heartland Flyer	Oklahoma City – Fort Worth
Hiawatha	Chicago – Milwaukee
Hoosier State	Chicago – Indianapolis
Illini	Chicago – Carbondale
Illinois Zephyr	Chicago – Quincy
Keystone Service	New York – Harrisburg (via Philadelphia)
Lake Shore Limited	New York / Boston – Chicago (via Albany)
Lincoln Service	Chicago – St. Louis
Maple Leaf	New York – Toronto
Missouri River Runner	St. Louis – Kansas City
New Haven–Springfield Shuttle	New Haven – Springfield
Northeast Regional	Boston or Springfield – New York – Washington DC – Virginia (Newport News or Lynchburg)
Pacific Surfliner	San Luis Obispo – Los Angeles – San Diego
Palmetto	New York – Savannah
Pennsylvanian	New York – Pittsburgh (via Newark, Philadelphia, Harrisburg and Altoona)
Pere Marquette	Grand Rapids – Chicago
Piedmont	Charlotte – Raleigh
Saluki	Chicago – Carbondale
San Joaquin	Bakersfield – Oakland / Sacramento
Silver Meteor	New York – Fayetteville – Miami
Silver Star	New York – Raleigh – Tampa – Miami
Southwest Chief	Chicago – Los Angeles
Sunset Limited	Los Angeles – New Orleans
Texas Eagle	Chicago – Los Angeles (through San Antonio and Dallas)
Vermonter	Washington – St. Albans
Wolverine	Chicago – Detroit – Pontiac

Motive power and rolling stock

Main article: Amtrak rolling stock

Amtrak owns 2,142 railway cars and 425 locomotives for revenue runs and service. Examples include the GE P42DC, the EMD AEM-7, the Amfleet car and the Superliner car. Occasionally private cars, or loaned locomotives from other railroads can be found on Amtrak trains.

See also

Topics dealing with Amtrak

• Amtrak paint schemes
• Amtrak Arrow Reservation System
• Amtrak Police
• Amtrak California, partnership with
  • Caltrans
• Amtrak Cascades, partnership with
  • Washington State DOT
  • Oregon Department of Transportation
• List of Amtrak stations – alphabetical by city name
• List of Amtrak station codes – alphabetical by three-letter ticketing code
• Positive train control
• Railway Museum of Greater Cincinnati
• Thruway Motorcoach
• Visible Intermodal Prevention and Response team (VIPR) – TSA's rail security operations

Rail Companies of Interest

• Amtrak Express Parcels (UK)
• Auto-Train Corporation – Pioneer of car-on-train service.
  • Amtrak's Auto Train.
• Mid America Railcar Leasing

Rail Disasters

• 1987 Maryland train collision
• 1993 Big Bayou Canot train wreck
• 1995 Palo Verde, Arizona derailment
• 1999 Bourbonnais, Illinois train accident

Other national railroads

• Ferromex (Mexico)
• Via Rail (Canada)

Bibliography

• Amtrak System Timetable, Fall 2004/Winter 2005
• Solomon, Brian (2004). Amtrak. MBI Publishing. ISBN 978-0-7603-1765-5.
• Edmonson, Harold A. (2000). Journey to Amtrak: The year history rode the passenger train. Kalmbach Books. ISBN 978-0-89024-023-6.
• Zimmermann, Karl R. (1981). Amtrak at Milepost 10. PTJ Publishing (Passenger Train Journal). ISBN 0-937658-06-5. {{cite book}}: Italic or bold markup not allowed in: |publisher= (help)

• "GAO-06-145 Amtrak Management: Systemic Problems Require Actions to Improve Efficiency, Effectiveness, and Accountability" (PDF). Archived from the original (PDF) on November 25, 2005. Retrieved November 23, 2005. {{cite web}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)
• Mike Schafer, Amtrak's atlas, Trains June 1991
• Kevin McKinney, At the dawn of Amtrak, Trains June 1991

Further reading

• Soloman, Brian (2004). Amtrak (Mbi Railroad Color History). MBI. ISBN 978-0-7603-1765-5.
• Hanus, Chris and Shaske, John (2009). USA West by Train: The Complete Amtrak Travel Guide. Way of the Rail Publishing. ISBN 978-0-9730897-6-9.{{cite book}}: CS1 maint: multiple names: authors list (link)
• Pitt, John (2008). USA by Rail. Bradt Travel Guides. ISBN 978-1-84162-255-2.

External links

Official Amtrak web sites

• Amtrak
• Amtrak Guest Rewards
• Amtrak Route Atlas
• Amtrak Reports and Documents
• Amtrak Annual Report, 2010
• Amtrak Ride With Pride
• Amtrak - A History of America's Railroad

Unofficial Amtrak-related web sites

• Amtrak on Google Maps
• Amtrak Status Maps – maps that show the current location of Amtrak trains
• Photos of every Amtrak station
• Amtrak radio frequencies and information on host railroads
• Historical Archive of Amtrak Train Timetables, 1971–present