|Headquarters||Gran Vía, 28. Madrid, Spain.|
|Sebastián Muriel (CEO)
Iván Izaguirre (CTO)
|21,000,000 EUR (2014)|
Number of employees
|180 (2016, approximation)|
|Slogan||"La compañía móvil que se lo cuestiona todo" (The mobile phone company that challenges everything)|
Tuenti is a mobile operator brand owned by Tuenti Technologies, S.L.U, a Spain-based tech company, that focus in providing a cloud experience through their own application and their website to their customers.
Tuenti was created in 2006 as a social networking service. Between 2009 and 2012, Tuenti was the most popular social network in Spain, with over 15 million registered users. Tuenti's namesake social network was referred to as the "Spanish Facebook".
Currently, in Spain Tuenti offers mobile telephone services accessible anywhere in any device by making it accessible through the cloud. In Latin America, Tuenti ships its brand through Telefónica branches in those countries, exploiting the young market by offering simple and affordable plans among other services common to mobile carriers, Tuenti offers free VoIP calls and instant messaging through its own messaging app.
- 1 Company history
- 2 Mobile operator (in Spain)
- 3 Mobile operator (overseas)
- 4 Social network
- 5 Social network cease
- 6 See also
- 7 References
- 8 External links
Tuenti was founded as a Social networking service in 2006 by a group of friends in Spain. Zaryn Dentzel, Felix Ruiz Hernandez, Kenny Bentley, Adeyemi Ajao and Joaquín Ayuso de Pául were they key people who worked together to bring Tuenti to life. Dentzel's first experience in Spain was in a students exchange program that took him to Cabeza del Buey (Badajoz). Bentley, the lead programmer, came to Spain after having worked in social networking in the United States. In the beginning, the project aimed to university students, but due tu its success, they opened to everyone, although it was only possible to register with an invitation. Years later the register was opened to everyone, in attempting to make it available globally, with the only extra requirement of giving a phone number. Zaryn Dentzel has chronicled the story of Tuenti in a book called El futuro lo decides tú.
Although the name sounds similar to the English word twenty, it actually comes from "tu [id]enti[dad]", meaning "your identity". The service was originally targeted at the Spanish market, but from 2012 they made it globally available. The organization has reached more than 250 employees from more than 21 countries around the world.
Google Zeitgeist's 2009 listed Tuenti as the third fastest-rising global search. Google's 2008 Zeitgeist report listed Tuenti as the year's fourth fastest-rising global search term, and during 2010, Alexa Internet ranks the site as the sixth most visited in Spain. In 2011, it was estimated that more than 15% of the web traffic in Spain was on Tuenti, which at the time had in Spain more traffic than Google and Facebook together.
In the same year, they start the development of a light virtual mobile network operator which worked completely under the Movistar (Telefónica) infrastructure. Later, in December, the service yet in developing state is released to the users of the social network under the brand "Tu".
Tuenti announced a big renovation of its social network platform on 11 July 2012. It featured a new focus on mobile devices, availability in 12 new languages, a new mobile app called Tuenti Social Messenger and its attempt to become a global social network by officially supporting registers out of Spain. It was a failure. After a massive loss of active users a big change on the company's drift occurred and its virtual mobile operator became the main focus.
From November 6, 2013 Telefónica owns 100% of the company after an agreement with the remaining shareholders.
Tuenti launched its mobile operator brand in Mexico, Peru and Argentina in 2014. After this movement the brand was present in four countries, offering competitive data bundles and developing a cloud-based strategy. Tuenti has completely transformed its business from a social network to a mobile telecommunications provider.
During 2014, the company reported that their mobile operator represented 98% of the income. The company attained a global turnover of 21 million euro, 25% more than the previous year. Although it was still not positive, this year's financial report was the best since the launching of their mobile business and the acquisition by Telefónica.
During 2015 and 2016 a rebranding was carried out in Spain, featuring a whole rebranding after officially announcing their strategy shift from a social networking platform to a mobile operator and a whole new website in line with their mobile app. By doing this, Tuenti officially leaves behind their past as the most popular social network of Spain.
Mobile operator (in Spain)
|Type||VoIP, Instant Messaging|
Tuenti launched Tu as a developing project in 2010 supported by Telefónica, which was the largest shareholder back then, aiming to have influence in the young market that the social network had at that time.
Signing up for Tu was free of charge during the initial launching, but it had certain limitations: it was only accessible by invitation (an invitation from a social network user who already had signed up was a requirement, the company sent invitations to random users with this purpose), once an invitation was received users could only sign up for a new number, number portability from another provider was not possible, also, the service was only available on prepaid. The provisioned SIM card was posted nationwide free of charge.
During the pre-launch phase offered plans changed a couple times. First plans launched consisted in weekly, 14 days long or monthly plans which were focused in calls and SMS, as well as free access to the social network after recharging and free TuentiSMS usage. Almost a year later postpaid plans were first launched. Offered plans changed multiple times during this phase and just before the final launch their main focus became bigger data plans.
On 15 February 2012 the company left behind the pre-launch phase of the project and launched Tuenti Móvil for social network users, dropping the name Tu used for the pre-release phase. This official launch came accompanied by brand new plans including competitive data bundles, invitation system was no longer required to access the service and a new advertising campaign within the social network to promote the service. Just a month later new postpaid plans were launched.
One year later, Tuenti announced a better integration between Tuenti Móvil and the social network thanks to its mobile application which included the ability to manage various of the MVNO services and the release of new plans that came with free (unmetered) usage of the social network, making chatting, sharing and doing VoIP calls within the platform totally free of charge or data quota consumption. This new feature was named "ZEROLÍMITES". This proposal aimed to make the whole brand more attractive for current and potential customers and social network users. By that time, the social networking platform experienced an important decrease on active users that presumably migrated to other brand new social platforms.
2014 was an intensive year for the company: this year the company started in Spain the deployment of their own mobile core-network, therefore gaining on independence and enabling them to develop brand new functionalities. At the same time, they also gained presence as a mobile operator on ITU. "VozDigital" was also launched on July, it is a serviced that takes advantage of the current application VoIP functionalities to give customers the possibility to make phone calls using their current phone number and a plan that includes VozDigital minutes. Later, it also became possible to receive calls and make international calls without extra cost.
In Spain, Tuenti's main focus is to offer a mobile operator that is not only accessible through radio network, but also from the internet using their own application and their website, as well as simple and affordable data bundles.
The MVNO uses Telefónica Móviles España (Movistar) network and also provides LTE coverage through the same radio network (under the commercial name "4G"). Although it uses a different radio network, in Spain Tuenti has its own core network infrastructure being completely independent from its host network (except radio), therefore, Tuenti is technically denominated a "full-MVNO".
Customers can sign up for the service on their website or via partner retailers. The service is available at more than 2,000 retailers, including Canary Islands.
Tuenti does not provide a phone number for customer enquiries, but its customer care is carried out by chat, email, forums and social media. Users can access the support chat through the website or the application.
The amount of plans offered is small to keep a simple catalog. The same plans are available for either prepaid or postpaid, although it is not mandatory to renew plans in prepaid.
From 15 February 2012, final launch date of "Tuenti Móvil", a whole new and simple plan portfolio is launched containing just 1GB for €6 and 3GB for €15 (taxes not included). At the same time, first pre-launch plans which included free on-net SMS and voice for recharging and other benefits were not offered anymore (although customers with those plans were able to keep them for a couple years even after the launch date).
ZEROLÍMITES is announced on November 2013, it is a free benefit that allow customers to use their social network website and mobile app for, among other social network common functions, call other mobile application users without using their current data plan allowance. On November, in an attempt to have smaller and more affordable offer they launch "Remix" plans. Although these plans were withdrawn after only 3 months, at the same time as their biggest data plan offered.
On January 2014, after discontinuing the short-lasting "Remix" plans and their 3GB bundle (their biggest data plan offered), "BonoPlus" and new data and voice bundles are launched. BonoPlus are an option for customers who want to add more data to their already-active plan for a small fare. On 8 July VozDigital is launched along with new plans which were replaced for new ones a few months later. Since October 2014, those first VozDigital plans were removed and from that moment all plans started to include data and VozDigital minutes to make calls from the website or mobile app. Later a free number of SMS from the web or app was also added as a free benefit, along with 4G access. Once a bundle is active, customers can add more benefits such as data or VozDigital minutes depending on their needs (BonoPlus).
From June 1, 2016 a new offer portfolio is announced. From that moment it is possible to roll-over your unused data as credit (for prepaid customers) or discount on your next bill (for postpaid customers). It is possible to buy from 1GB to 5GB and all bundles include VozDigital minutes and free SMS from the app or the web and the ability to add more benefits later by purchasing BonoPlus. Plans launched on this date included the ability to purchase 4G access as an additional benefit and it is not available for free as in previous plans.
Along with simple and affordable data plans, VozDigital is one of the key products of the company, allowing customers to make national and international calls to land and mobile networks at no extra cost from the website or application using an internet connection and without the need for using the SIM card associated to the account. With just a broadband connection (Wi-Fi, 3G / LTE) it is possible to make and receive calls from the customer phone number any where the customer is signed in. It is possible to take advantage of this functionality even if the other end is not a Tuenti customer nor has the app installed.
That way it is possible to make and receive calls from almost any device simultaneously, as well as still be connected even in places where there's no cellular coverage, as well as avoiding roaming fees whatever the customer location is, by just using an internet connection.
Another key point is the application for mobile devices which allows users to take advantage of a lot of exclusive features such as send and receive voice calls via VozDigital, send and receive SMS and watch and manage stats and settings of the account, check the account history, top up, check voicemail messages, among others. It is also shown in realtime missed calls y received SMS, and voicemails messages, and the possibility of replying to them with a call, SMS or app-to-app instant message without for cellular coverage.
The application also provides free app-to-app calls and message between users, even if they're not operator customers and the chance to try VozDigital calls for free by registering a trial account that gives users a free bundle of minutes valid during certain period of time. Once the user runs out of minutes included with the trial bundle or the trial period is over, it is possible to either purchase a new VozDigital minutes bundle without being an actual operator customer or order a SIM card and port customer's current phone number to Tuenti to take advantage of the rest of services offered such as receiving calls via VozDigital, data plans, and more.
Mobile operator (overseas)
Supported by Telefónica and taking benefit of new telecommunications regulations, the brand Tuenti was launched in some Latin-American countries, starting by Mexico. The brand was promoted as a whole-new mobile operator to hit the market, although it works completely based on the Movistar (Telefónica) infrastructure. From the beginning, the offer aimed to a young market: by releasing simple plans (called "Combos") at competitive rates. Both, strategy and offers are slightly different in Latin-American countries to Spain due to technical limits, among other reasons.
Even though it might differ at strategy and operational level from Spain, overseas customers can still take advantage of the mobile application to manage their mobile accounts. From this approach, the philosophy remains the same: offering control for all your services, instant messages and calls for users of the app, VozDigital calls (availability in some countries, call destinations and some functionalities might vary).
June 26, 2014 was the key date for the first official announcement of the international launch: The brand Tuenti started its operations in Mexico. There was a celebration at Campus Party Mexico, giving away for free 2,500 SIM cards for users to provide feedback.
Two years after the brand release, in July 2016 the brand quietly ceases its activity. Customers are migrated automatically to Movistar and Tuenti's social media profiles for Mexico are removed. Sebastian Muriel, CEO of Tuenti, claimed in an interview that the results of the brand in Mexico were not as good as expected due to the monopolistic situation of telephony market.
Tuenti replaced the brand "Quam", also owned by Telefónica on November 18, 2014. Plus, from that moment, users would be able to access Tuenti's mobile application to watch and manage their services.
On October, 2014, Peru became the third country in which the brand was released. Peru was also the first country apart from Spain in which VozDigital was launched, enabling customers to make calls (but not to receive them) to any national fixed line or mobile destination through almost any device and just an internet connection.
The brand was launched on May 29, 2015, with an advertising campaign named "Libérate" (free yourself).
Tuenti was the most popular social network of Spain and it featured all the tools common to social-networking sites. It allowed users to set up a profile, upload photos and videos, connect and communicate with friends. Many other utilities, such as a chat application, the ability to create events and tagging locations and places were also offered in the beginning. Unlike similar social networking sites which feature banner advertisements, Tuenti opted out of these traditional forms of obstructive and invasive advertising, in order to respect the privacy of the user.
Social network cease
After users leaving the social platform, the removal of some essential functions of the social network and have made a strategy refocus in a different industry, keeping the social platform alive made no sense.
On February 1, 2016 confidential information was leaked from old employees of the company who claimed that social network closure was imminent. Just a month later, the company launched and update to their mobile application and website that removed all the remaining social networking features, excepting the chat platform. It also enabled users to download their data for certain period of time, inviting users to download and try the new features such as VozDigital, using their own current phone number to make free calls.
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- A huge thank you to our 10 million active users and 15 million registered users!
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