Jump to content

Zomato

From Wikipedia, the free encyclopedia

This is an old revision of this page, as edited by Aviationhub (talk | contribs) at 10:25, 17 June 2022 (Undid revision 1091853172 by 49.37.243.193 (talk)). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Zomato
Company typePublic
ISININE758T01015
IndustryOnline food ordering
FoundedJuly 2008; 16 years ago (2008-07)
Founders
  • Deepinder Goyal
  • Pankaj Chaddah
[1][2]
HeadquartersGurgaon, Haryana, India
Area served
Worldwide
Key people
  • Deepinder Goyal (CEO)
ServicesFood delivery[3]
RevenueIncrease ₹4,192 crore (US$500 million) (FY22)[4]
Negative increase ₹−1,222 crore (US$−150 million) (FY22)[4]
OwnerInfo Edge (18.6%)
Uber (9.1%)
Alipay Singapore (8.3%)
Antfin Singapore (8.2%)[5]
Number of employees
5,000+ [6]
Websitezomato.com

Zomato (/zoʊmɑːtoʊ/) is an Indian multinational restaurant aggregator and food delivery company founded by Deepinder Goyal and Pankaj Chaddah in 2008.[7][8] Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in select cities.[9] As of 2019, the service is available in 24 countries and in more than 10,000 cities.[10]

History

Zomato was founded as FoodieBay in 2008, and was renamed Zomato on 18 January 2010 as Zomato Media Pvt. Ltd.[11][12] In 2011, it expanded across India to Delhi NCR, Mumbai, Bangalore, Chennai, Pune, Ahmedabad and Hyderabad.[13] In 2012, it expanded operations internationally in several countries, including the United Arab Emirates, Sri Lanka,[14] Qatar,[15] the United Kingdom,[16] the Philippines,[15] and South Africa.[17] In 2013, expanded to in New Zealand,[18] Turkey, Brazil and Indonesia, with website and apps available in Turkish, Portuguese, Indonesian and English languages.[19] In April 2014, it launched in Portugal, which was followed by launches in Canada, Lebanon and Ireland in 2015.[20][21][22][23]

In 2015, the firm acquired Seattle-based food portal Urbanspoon, which led to the firm's entry into the United States and Australia.[24] This U.S.-expansion brought Zomato into direct competition with similar models such as Yelp and Foursquare.[24]

With the introduction of .xxx domains in 2011, Zomato also launched zomato.xxx, a site dedicated to food porn.[25] In May 2012, it launched a print version of the website named "Citibank Zomato Restaurant Guide," in collaboration with Citibank, but it has since been discontinued.[26]

In February 2017, the firm announced plans to launch Zomato Infrastructure services, a service to help restaurants expand their presence without incurring any fixed costs.[27][28] In September 2017, Zomato claimed it had "turned profitable" in all 24 countries where it operated and introduced a "zero-commission model" for partner restaurants.[29] Towards the end of 2017, Zomato stopped accepting updates from its active users by not utilizing moderators to verify and make updates. Users of the app reported issues with new features to pay for orders.[citation needed]

Zomato reduced its losses by 34% to ₹389 crore[clarification needed] for the financial year 2016–17, from ₹590.1 crore[clarification needed] in the previous year 2015–16.[30][31] Zomato became a unicorn in February 2018.[32]

In September 2019, the firm fired almost 10% of its workforce (540 people) tending to back-end activities like customer service, merchant and delivery partner support functions.[33] In April 2020, due to rising demand for online groceries amid the COVID-19 pandemic, the firm launched its grocery delivery services named Zomato Market in 80+ cities across India.[34]

In April 2020, Zomato introduced contactless dining to get ready for a post-lockdown world, by eliminating the use of high-touch elements such as the menu, ordering, and bill payments through bar codes or the app while the staff will wear masks.[35]

In May 2020, Zomato further laid off 520 employees due to the COVID-19 pandemic.[36] Despite the fact that demand for services delivering food from restaurants and takeaways surged, Zomato's given reasoning for needing cuts is that coronavirus will be followed by an economic downturn, which could hit orders.[37]

In August 2020, Zomato drew praise for introducing a menstruation leave policy, allowing female employees to take up to 10 days time off per year if they are unable to work due to menstrual cycle health effects. The policy applies to transgender employees as well.[38]

On 23 July 2021, Zomato went public, opening its Initial public offering at a price band of ₹ 72-76 per share.[39]

Investments

Between 2010 and 2013, Zomato raised approximately US$16.7 million from Info Edge India, giving Info Edge India a 57.9% stake in Zomato.[40] In November 2013, it raised an additional US$37 million from Sequoia Capital and Info Edge India.[41]

In November 2014, Zomato completed another round of funding of US$60 million at a post-money valuation of ~US$660 million.[42] This round of funding was being led jointly by Info Edge India and Vy Capital, with participation from Sequoia Capital.[43]

While in April 2015, Info Edge India, Vy Capital and Sequoia Capital led another round of funding for US$50 million.[44] This was followed by another US$60 million funding led by Temasek, a Singapore government-owned investment company, along with Vy Capital in September.[45]

In October 2018, it raised $210 million from Alibaba's payment affiliate Ant Financial, which received an ownership stake of over 10% of the company as part of the round, which valued Zomato at around $2 billion. Zomato had also raised an additional $150 million from Ant Financial earlier in 2018.[46]

In September 2020, Zomato raised $62 million from Temasek, after previously committed capitol from Ant Financial never came through.[47]

In October 2020, as part of a Series J round of funding, Zomato raised $52 million from Kora, a US-based Investment firm.[48][49]

In February 2021, Zomato raised US$250 million from five investors, including Tiger Global Management, at a valuation of US$5.4 billion.[50][51]

Acquisitions

Zomato has acquired 12 startups globally.[52]

  • In July 2014, Zomato made its first acquisition by buying Menu-mania for an undisclosed sum.[53]
  • The company pursued other acquisitions including lunchtime.cz and obedovat.sk for a combined US$3.25 million.[54]
  • In September 2014, it acquired Poland-based restaurant search service Gastronauci for an undisclosed sum.[55]
  • In December 2014, it acquired Italian restaurant search service Cibando.[56]
  • It acquired Seattle-based food portal, Urbanspoon, for an estimated $60 million in 2015.[57]
  • Other acquisitions of 2015 include Mekanist in an all-cash deal,[58] the Delhi-based startup MapleGraph that built MaplePOS (renamed Zomato Base),[59][60] and NexTable, a US-based table reservation and restaurant management platform.[61]
  • In 2016, it acquired Sparse Labs, a logistics technology startup,[62] and the food delivery startup, Runnr, in 2017 (renamed from Roadrunnr when it acquired TinyOwl in 2016).[63]
  • In September 2018, it acquired Bengaluru-based food e-marketplace, TongueStun Food, for about $18 million in a cash and stock deal.[64]
  • In December 2018, it acquired a Lucknow-based startup, TechEagle Innovations, that works exclusively on drones, for an undisclosed amount.[65] Zomato claimed that the acquisition will help pave the way towards drone-based food delivery in India, building technology aimed at a hub-to-hub delivery network.[66]
  • On 21 January 2020, Zomato acquired its rival Uber Eats' business in India in an all stock deal, giving Uber Eats 10% of the combined business.[67][68]
  • On 29 June 2021, the firm signed a deal with Grofers to invest nearly $120 Million in the online grocery firm by acquiring 9.3% stakes of the company.[69][70][71]

Security breaches

On 4 June 2015, an Indian security researcher hacked the Zomato website and gained access to information about 62.5 million users. Using the vulnerability, he was able to access the personal data of users such as telephone numbers, email addresses, and Instagram private photos using their Instagram access token. Zomato fixed the issue within 48 hours of it becoming apparent.[72] On 15 October 2015, Zomato changed business strategies from a Full-Stack market to an Enterprise market[clarification needed]. This led Zomato to reduce its workforce by 10%, or around 300 people.[73]

On 18 May 2017, a security blog called Hack read claimed over 17 million accounts had been breached. "The database includes emails and password hashes of Zomato users, while the price was set for the whole package is $1,001.43 (Bitcoins 0.5587). The vendor also shared a trove of sample data to prove it is legit", the Hackread's post said. Hacked claimed details of 17 million users had meanwhile been sold on the Dark Web. Zomato confirmed that names, email addresses, and encrypted passwords were taken from its database. The company reassured affected customers that no payment information or credit card details were stolen[citation needed].

Zomato said the security measures it uses to ensure the stolen passwords cannot be converted back into normal text, but it still urged users who use the same password on other services to change them. It also logged the affected users out of the app and reset their passwords. "So far, it looks like an internal (human) security breach - some employee's development account got compromised", the company said in a blog post but later, when Zomato contacted the hacker, they discovered a loophole in their security. The hacker removed the stolen content from Dark Web asking for a healthy bug bounty programme.[better source needed][74]

Finance

Year Revenue (In crores) Profits/Loss (In crores) Total Assets (In crores)
FY 2011 0 -1.09 Not revealed
FY 2012 Increase 2 Decrease -7.6
FY 2013 Increase 12 Decrease -10
FY 2014 Increase 36 Decrease -37
FY 2015 Increase 96.7 Decrease -136
FY 2016 Increase 185 Decrease -492
FY 2017 Increase 399 Increase -389
FY 2018 Increase 466 Increase -103.68 Increase 1,374
FY 2019 Increase1313 Decrease -965.23 Increase 3,413
FY 2020 Increase 2605 Decrease-2367.16 Decrease 2,900
FY 2021 Decrease 1994 Increase -812.82 Increase 8,704
FY 2022 Increase 4,192 Decrease -1,209 Increase 17,327

Controversies

"Food has no religion" tweet

In July 2019, Zomato received a customer complaint that he was assigned a non-Hindu delivery boy for his food order in Jabalpur and had asked Zomato to provide a Hindu delivery boy. The customer alleged that Zomato had refused to change the rider after which he asked to cancel the order.[75] The customer then posted this incident on Twitter, after which Zomato responded to the message stating: "Food doesn't have a religion. It is a religion."[75][76][77] The company's response received positive comments on Twitter,[78] but some customers questioned the use of Jain food and halal tags on food items. According to the company, such tags are placed by individual restaurant owners, and not by Zomato.[79]

Logout campaign

On 17 August 2019, more than 1,200 restaurants logged off from Zomato because of their offer of discount programmes at dine-in restaurants.[80][81] In Pune alone, more than 450 restaurants stopped serving to Zomato Gold because of aggressive discounts and loss of business.[82] Its premium subscription-based dining out service Zomato Gold had 6,500 restaurants partners and a total of 1.1 million subscribers in India as of August 2019. As part of the campaign, around 2,500 restaurants logged out from the Zomato Gold service. After Zomato made some changes, National Restaurant Association of India still refused to accept the modified version of the plan, saying that the corrective measures would not resolve the key issue of deep discounts.[83] However, Zomato founder Goyal admitted mistake, became ready to rectify it and called for sanity and truce.[84][85] He also urged restaurants to stop #Logout campaign.[86][87]

2021 delivery partner assault accusation

In March 2021, a video was posted on Instagram by a Bengaluru-based model Hitesha Chandranee accusing Zomato delivery person of assaulting and punching her as she refused to pay money for the food he delivered. She claimed he delivered her food very late and they both argued and had a verbal duel and then the delivery executive hit her on the nose and escaped. Hitesha then shot a video with a bleeding nose and recalled entire incident and posted it on Instagram on March 9. After the post went viral, Bengaluru police then arrested the Zomato delivery executive named Kamraj and booked him for assaulting Hitesha. Zomato temporarily suspended Kamraj and paid for Hitesha's treatment and legal charges for Kamraj. Kamraj denied the allegations and revealed that it was the girl who assaulted and abused him and her nose got hurt by her own ring amidst the scuffle. After hearing Kamraj's story and seeing inconsistencies between Hitesha's accusations and her statements, people started tweeting and campaigning in support of Kamraj. Kamraj later lodged an FIR against Hitesha in Electronic city Police Station, and she was charged with wrongful restraint, assault, intentional insult, and criminal intimidation.[88] Hitesha left Bengaluru and did not appear before Police.[89]

Currently, police has stopped the investigation as they did not find any evidence in the case.[90]

"Hindi is our National Language" Controversy

On 19 October 2021, #Reject_Zomato trended on Twitter after a Zomato chat support executive asked a customer based in Chennai, Tamil Nadu to learn Hindi, falsely claiming that it was India's national language.[91][92] She also refused the customer his refund for a missing item while saying, "People who don't know Hindi are liars."[93] The founder and CEO of the company, Deepinder Goyal, posted a public apology on Twitter but also said in a later post, "The level of tolerance and chill in our country needs to be way higher than it is nowadays", which further angered Tamil netizens.[94]

"10-min Food delivery"

Zomato attracted a lot of attention with controversy after their CEO announcing 10 min food delivery. Questions have been raised from consumers as well as Delivery partners as to how will this be feasible without compromising on safety of the delivery teams and will this not deter the quality of food being delivered. [95]

References

  1. ^ Mittal, Apoorva (9 June 2021). "Zomato elevates Akriti Chopra as co-founder ahead of IPO". Economic Times. Archived from the original on 4 August 2021. Started in 2008 by Deepinder Goyal and Pankaj Chaddah, Zomato at present has four co-founders— Goyal, Gunjan Patidar, Gaurav Gupta and Mohit Gupta. Chopra now joins this bunch. Chaddah left the company in 2018.
  2. ^ Soni, Sandeep (9 June 2021). "Ahead of $1.1B IPO, Zomato elevates former CFO Akriti Chopra as co-founder, chief people officer". Financial Express. Archived from the original on 4 August 2021. Before Chopra, Zomato had elevated its COO Gaurav Gupta and food delivery head Mohit Gupta as co-founders in March 2019 and May 2020 respectively. Zomato has another co-founder Gunjan Patidar who is currently the CTO. Pankaj Chaddah, who had launched Zomato along with Goyal, had left the company in 2018.
  3. ^ "Zomato, Swiggy launch alcohol delivery service in Odisha". The Financial Express. 27 May 2020.
  4. ^ a b Abrar, Peerzada (23 May 2022). "Zomato net loss triples to Rs 360 crore in Q4, revenue rises 75%". Business Standard India. Retrieved 6 June 2022.
  5. ^ "Zomato Limited - DRHP". sebi.gov.in. Retrieved 28 April 2021.
  6. ^ Alawadhi, Neha (15 May 2020). "Zomato lays off 500 employees, slashes salaries as CEO blames coronavirus". Business Standard India.
  7. ^ "Zomato co-founder Pankaj Chaddah quits as it shuffles top management". Economic Times. Retrieved 9 April 2020.
  8. ^ "Deepinder Goyal, Founder & CEO, Zomato". www.indiainfoline.com. Retrieved 5 March 2020.
  9. ^ www.ETtech.com. "Zomato forays into grocery delivery, in talks to partner with Grofers & BigBasket - ETtech". ETtech.com. Retrieved 26 March 2020.
  10. ^ "About Zomato". zomato.com.
  11. ^ "How Foodiebay became Zomato". Businesstoday.in. Retrieved 15 November 2016.
  12. ^ "Zomato: 10-year milestone reached but Zomato gets hungry for more". The Economic Times. Retrieved 13 February 2020.
  13. ^ "Zomato launches first local-search android application". Indiainfoline.com. Retrieved 15 November 2016.
  14. ^ "After UAE, Zomato expands into Sri Lanka; adds a Colombo section". Techcircle.vccircle.com. 5 November 2012. Retrieved 15 November 2016.
  15. ^ a b "Zomato Expands to Philippines; Dubai Operations Break Even & Future Expansion Plans". MediaNama. 21 March 2013. Retrieved 13 February 2020.
  16. ^ "After UAE & Sri Lanka, Zomato expands into Europe; adds a London section". Techcircle.vccircle.com. 9 January 2013. Retrieved 15 November 2016.
  17. ^ "Zomato launches in South Africa » NextBigWhat". Nextbigwhat.com. Retrieved 15 November 2016.
  18. ^ "Update: Zomato Breaks Even In India; Expands To New Zealand". MediaNama.com. 26 July 2013. Retrieved 12 August 2015.
  19. ^ "Zomato tackles new languages for first time, takes restaurant listings to Indonesia, Turkey". Techinasia.com. Retrieved 15 November 2016.
  20. ^ "Zomato launches in Canada". MediaNama.com. 22 October 2014. Retrieved 12 August 2015.
  21. ^ "Zomato launches Lebanon section; expands into Middle East". Exchange4media.com. Retrieved 12 August 2015.
  22. ^ "Zomato launches in Ireland, opens revenue source by making advertisement live on its app". Firstpost.com. Retrieved 12 August 2015.
  23. ^ Purkayastha, Debapratim and Chakraborty, Barnali (2020). "Zomato: Redefining Digital Marketing". icmrindia.org. Retrieved 7 July 2020.{{cite web}}: CS1 maint: multiple names: authors list (link)
  24. ^ a b "Restaurant Discovery Site Zomato Buys IAC's Urbanspoon, Enters The U.S." TechCrunch. Retrieved 9 October 2019.
  25. ^ Menon, Rashmi (10 October 2014). "People looking for food porn come to Zomato.xxx, says founder Deepinder Goyal". The Economic Times. Retrieved 15 November 2016.
  26. ^ "Zomato Launches Printed Food Guide; Monetization, International Expansion, WP7 App". Medianama.com. 6 April 2012. Retrieved 15 November 2016.
  27. ^ Singh, Rajiv (5 November 2017). "How cloud kitchens are helping Faasos survive the food tech bloodbath". The Economic Times. Retrieved 28 February 2020.
  28. ^ "Zomato to launch kitchen infrastructure service ZIS in March; to provide space, equipment to restaurant brands". Zee Business. 28 February 2017. Retrieved 31 July 2020.
  29. ^ "Zomato Claims To Be Profitable, Introduces Zero Commission For Partner Restaurants". Inc42.com. 18 September 2017. Retrieved 21 September 2017.
  30. ^ "With revenue servings up at 81%, Zomato cuts losses by 34% in FY17". The Economic Times. 29 June 2017.
  31. ^ Sharma, Disha (29 June 2017). "Zomato losses shrink in FY17, revenue grows 81%". VCCircle.
  32. ^ Ghosh, Durba. "2018 saw a whole new breed of Indian startup unicorns emerge". Quartz. Retrieved 15 September 2021.
  33. ^ Tandon, Suneera (7 September 2019). "Zomato lays off 540 employees across customer support teams". Live Mint. Retrieved 7 September 2019.
  34. ^ Deepinder, Goyal (7 April 2020). "Summary of all of Zomato's COVID-19 related initiatives". Zomato munchies - The blog. Retrieved 22 May 2020.
  35. ^ Bhushan, Ratna (18 April 2020). "Zomato introduces contactless dining". The Economic Times. Retrieved 5 June 2020.
  36. ^ www.ETtech.com. "Zomato to lay off 520 people as Covid-19 hurts business - ETtech". ETtech.com. Retrieved 21 May 2020.
  37. ^ Ball, James (2 May 2020). "Deliveroo was the poster child for venture capitalism. It's not looking so good now". The Guardian.
  38. ^ "Company's Paid Leave for Periods Takes On a Workplace Taboo". New York Times. Retrieved 6 October 2020.
  39. ^ "Zomato IPO allotment status: Here is how to check your shares". The Indian Express. Retrieved 21 July 2021.
  40. ^ "Zomato to start its own delivery". www.nuffoodsspectrum.in. Retrieved 21 February 2020.
  41. ^ "Sequoia leads $37M funding round in Zomato". Vccircle.com. 6 November 2013. Retrieved 15 November 2016.
  42. ^ Shahi, Twishy. "Zomato raises US$60M from Vy Capital, Info Edge and Sequoia". e27. Retrieved 31 July 2020.
  43. ^ "Zomato raises $60 million from Vy Capital, Info Edge & Sequoia - timesofindia-economictimes". 5 March 2016. Archived from the original on 5 March 2016. Retrieved 21 February 2020.
  44. ^ "Zomato raises Rs 311 crore from existing investors - timesofindia-economictimes". 8 December 2015. Archived from the original on 8 December 2015. Retrieved 21 February 2020.
  45. ^ "Zomato raises $60 mn from Temasek and Vy Capital". Business Standard India. 8 September 2015. Retrieved 18 March 2017.
  46. ^ "Ant Financial puts another $210 million in Zomato". The Economic Times. 13 October 2018. Retrieved 15 October 2018.
  47. ^ "India's Zomato raises $62 million from Temasek". TechCrunch. 3 September 2020. Retrieved 3 September 2020.
  48. ^ "Food delivery unicorn Zomato raises Rs 379 cr from US investor Kora". BusinessStandard. 15 October 2020. Retrieved 15 October 2020.
  49. ^ Tyagi, Gaurav; Upadhyay, Harsh (14 October 2020). "Exclusive: Zomato bags $52 Mn from Kora Investments". Entrackr.
  50. ^ "Zomato raises $250 million in funding from Tiger Global, Kora and others". The Hindu. 23 February 2021. Retrieved 14 March 2021.
  51. ^ Choudhury, Saheli Roy (23 July 2021). "Shares of Indian food delivery start-up Zomato jump over 80% in market debut". CNBC. Retrieved 17 August 2021.
  52. ^ Inc42 (5 September 2018). "Zomato Acquires Food Startup TongueStun for $18 Mn". Inc42.com.{{cite web}}: CS1 maint: numeric names: authors list (link)
  53. ^ "Zomato buys New Zealand's MenuMania for Rs 5 crore - timesofindia-economictimes". 15 July 2016. Archived from the original on 15 July 2016. Retrieved 21 February 2020.
  54. ^ Pani, Priyanka. "Zomato acquires Lunchtime, Obedovat for $3.25 mn". Thehindubusiness.line.com. Retrieved 15 November 2016.
  55. ^ Borpuzari, Pranbihanga (23 September 2014). "Zomato acquires Poland's Gastronauci, fourth acquisition in three months". The Economic Times. Retrieved 12 August 2015.
  56. ^ Verma, Shrutika (19 December 2014). "Zomato buys Italy's Cibando, to enter 15 more countries in 2015". Livemint.com. Retrieved 26 December 2016.
  57. ^ Dunn, Matthew (15 January 2015). "Restaurant discovery service Zomato buys Urbanspoon for $60 million". News.com.au. Retrieved 21 September 2017.
  58. ^ "Zomato strikes 7th deal, buys Turkish firm". Business Standard India. 30 January 2015. Retrieved 12 August 2015.
  59. ^ Ghoshal, Abhimanyu (14 April 2015). "Zomato Buys MaplePOS to Offer Restaurant Reservations". Thenexthub.com. Retrieved 12 August 2015.
  60. ^ www.ETtech.com. "Zomato acquires restaurant POS company MaplePOS - ETtech". The Economic Times. Retrieved 31 July 2020.
  61. ^ Lunden, Ingrid. "Zomato Buys NexTable To Rival OpenTable And Yelp In Reservations". Techcrunch.com. Retrieved 12 August 2015.
  62. ^ Chanchani, Madhav (27 September 2016). "Zomato acquires logistics tech startup Sparse Labs". The Economic Times. Retrieved 26 August 2018.
  63. ^ Sen, Anirban (13 September 2017). "Zomato acquires food delivery start-up Runnr". Livemint.com. Retrieved 29 August 2018.
  64. ^ Inc42 (5 September 2018). "Zomato Acquires Food Startup TongueStun for $18 Mn". Inc42 Media.{{cite news}}: CS1 maint: numeric names: authors list (link)
  65. ^ "Zomato buys Tech Eagle Innovations to work on drone - based food delivery". The Economic Times. Retrieved 11 February 2019.
  66. ^ "Zomato acquires Lucknow-based startup TechEagle for drone-based food delivery in India". Hindustan Times. 5 December 2018. Retrieved 20 August 2019.
  67. ^ "Zomato buys Rival UberEats in India for 350m". Tech.economictimes.indiatimes.com. Retrieved 21 January 2020.
  68. ^ Bhargava, Yuthika (21 January 2020). "Zomato acquires Uber Eats business in India in an all-stock deal". The Hindu. ISSN 0971-751X. Retrieved 21 January 2020.
  69. ^ "Zomato Seeks CCI Approval To Acquire 9.3% Stake In Grofers". Moneycontrol. Retrieved 2 July 2021.
  70. ^ IANS (2 July 2021). "Zomato Grofers Deal: Details Inside". India News, Breaking News | India.com. Retrieved 2 July 2021.
  71. ^ Barik, Soumyarendra (1 July 2021). "Zomato set to acquire 9.3% stake in Grofers, asks CCI nod". Entrackr. Retrieved 2 July 2021.
  72. ^ "Tech in Asia - Connecting Asia's startup ecosystem". Techinasia.com. Retrieved 18 May 2017.
  73. ^ "Shifting focus to what matters and what works". Blog.zomato.com. Retrieved 1 November 2015.
  74. ^ blog.zomato.com/post/160791675411/security-notice
  75. ^ a b "Jabalpur police to Zomato customer: Tweet hate, go to jail". India Today.
  76. ^ "Uber Eats tells Zomato we stand by you on Jabalpur Muslim delivery boy row. Internet loves". India Today.
  77. ^ "Man cancels order over delivery person's religion, Zomato wins hearts by taking stand". The Indian Express. 1 August 2019. Retrieved 1 August 2019.
  78. ^ "'Food has no religion': Zomato tweets savage reply to customer who cancels order because of non-Hindu rider". The Economic Times. Retrieved 31 July 2020.
  79. ^ "Zomato delivery row: People explain the difference between halal and jhatka meat with funny examples". The Indian Express. 1 August 2019. Retrieved 1 August 2019.
  80. ^ "Why 1200 restaurants are choosing logging out from Zomato". www.thenewsminute.com. 18 August 2019. Retrieved 18 August 2019.
  81. ^ "1,200 restaurants delist themselves from dine-in programmes of Zomato, EazyDiner & others across India". The Economic Times. 17 August 2019. Retrieved 18 August 2019.
  82. ^ Aug 18, Neha Madaan | TNN | Updated; 2019; Ist, 6:38. "450 restaurants in Pune boycott Zomato Gold | Pune News - Times of India". The Times of India. Retrieved 18 August 2019. {{cite web}}: |last2= has numeric name (help)CS1 maint: numeric names: authors list (link)
  83. ^ Purkayastha, Debapratim and Qumer, Syeda Maseeha (2020). "Can Zomato Continue its Deep Discounting Strategy?". www.icmrindia.org. Retrieved 7 July 2020.{{cite web}}: CS1 maint: multiple names: authors list (link)
  84. ^ "Ready to rectify mistakes, Zomato extends olive branch to restaurant owners". Hindustan Times. 18 August 2019. Retrieved 18 August 2019.
  85. ^ Alawadhi, Karan Choudhury & Neha (18 August 2019). "Founder Goyal admits to 'mistakes', plans to alter Zomato Gold scheme". Business Standard India. Retrieved 18 August 2019.
  86. ^ "Restaurants delisting a wake up call for Zomato, says CEO; urges restaurants to stop logout campaign". The Financial Express. 18 August 2019. Retrieved 18 August 2019.
  87. ^ PTI. "Zomato appeals to restaurant owners to stop #LogOut campaign". @businessline. Retrieved 18 August 2019.
  88. ^ "Police book model for framing Zomato delivery boy". The Economic Times. Retrieved 17 December 2021.
  89. ^ "Zomato case: Woman who alleged delivery boy of assault leaves Bengaluru, here's why". DNA India. 17 March 2021. Retrieved 24 July 2021.
  90. ^ "Zomato row: Bengaluru cops to drop probe as Hitesha Chandranee refuses to file statement". The New Indian Express. 20 March 2021. Retrieved 24 July 2021.
  91. ^ The Hindu Net Desk (19 October 2021). "Zomato lands in a row after customer care agent says 'Hindi is our national language'". The Hindu. ISSN 0971-751X. Retrieved 20 October 2021.
  92. ^ Ram Sundaram (19 October 2021). "Zomato Hindi Issue: Zomato faces Twitter backlash after employee calls Hindi national language | Chennai News - Times of India". The Times of India. Retrieved 20 October 2021.
  93. ^ "Zomato faces Twitter backlash after employee calls Hindi national language". The Times of India. 19 October 2021. Retrieved 20 October 2021.
  94. ^ "As #Reject_Zomato Trends, Firm Backs Agent, Says "Ignorant Mistake"". NDTV.com. Retrieved 20 October 2021.
  95. ^ "Why Zomato's 10 Min delivery program has stroked a controversy"". TechPluto.com. Retrieved 23 March 2022.
Retrieved from "https://en.wikipedia.org/w/index.php?title=Zomato&oldid=1093553388"