Virgin Atlantic

Virgin Atlantic Airways

File:Virgin Atlantic.png
IATA ICAO Call sign VS VIR VIRGIN
Founded	1984
Hubs	London Heathrow Airport London Gatwick Airport
Focus cities	Manchester Airport
Frequent-flyer program	Flying Club
Fleet size	38
Destinations	30
Parent company	Virgin Group
Headquarters	Crawley, England, United Kingdom
Key people	Richard Branson (President) Stephen Murphy (Chairman) Steve Ridgway (CEO)
Website	http://www.virgin-atlantic.com

Virgin Atlantic Airways Ltd (usually referred to as Virgin Atlantic) is a British airline which is owned by Richard Branson's Virgin Group (51%) and Singapore Airlines (49%). It operates long-haul routes between the United Kingdom and North America, the Caribbean, Africa, the Middle East, Asia, and Australia from its main bases at London Heathrow and London Gatwick. Virgin has a smaller base at Manchester Airport. The company holds a United Kingdom Civil Aviation Authority Type A Operating Licence, which permits it to carry passengers, cargo, and mail on aircraft with 20 or more seats.

History

Conception and Birth

In 1982, Randolph Fields, an American-born lawyer, and Alan Hellary, a previous chief pilot for Laker Airways, set up British Atlantic Airways as a direct successor to Laker Airways.

Fields got the idea of setting up an airline flying from London to the Falkland Islands in June 1982, when the Falklands War had just finished and there was an apparent need for such a service. However, Fields needed more expertise and so contacted Alan Hellary, Laker Airways' former chief pilot, who had apparently thought about establishing a regular, commercial air service linking the UK and the Falkland Islands at the same time. Hellary was still in contact with many former colleagues who were out of work following the collapse of Laker Airways. These people continued working on the aforesaid idea.

Airbus A340-600

Unfortunately, the short runway at Port Stanley and the time it would take to improve it made the scheme unviable. Therefore, the idea of flying to the Falkland Islands was dropped. Instead, Hellary and Fields decided to try to secure a licence to fly from London Gatwick to JFK Airport in New York. A three-day hearing was held in May 1983. However, their application was rejected after both British Caledonian and the BAA objected.

Despite the failure of the two earlier schemes, Hellary and Fields persevered, applying for a licence to fly between London Gatwick and Newark Liberty International Airport, just outside New York. It was planned that British Atlantic Airways would use a 380-seat DC10 to fly to Newark. However, faced with the prospect of direct competition from People Express, a rapidly expanding post-deregulation "no frills" discount airline also based at Newark, they decided to secure additional funding before proceeding with their proposed new airline venture.

Fields met Richard Branson at a party in Central London during which he proposed a business partnership between Branson and himself to get his fledgling airline off the ground. After protracted and testy negotiations, Fields agreed to a reduced stake of 25% in the airline (renamed Virgin Atlantic) and became Virgin Atlantic's first chairman. (Following a series of disagreements over operational issues, Fields later agreed to be bought out for an initial sum of £1 million with further payment due upon Virgin's first dividend payment. As a result of a High Court action, this additional payment was received shortly before Fields' death from cancer in 1997. Fields also obtained lifetime Upper Class flying privileges for his immediate family and his mother, one of British Atlantic's early backers).

On June 22 1984 Virgin Atlantic operated its inaugural scheduled air service between London Gatwick and Newark Liberty using a single, leased Boeing 747-200 (G-VIRG) formerly operated by Aerolineas Argentinas. The airline became profitable during its first year of operation, aided by sister company Virgin Records' ability to finance the lease of a relatively inexpensive, second-hand Boeing 747. The firm also timed the start of operations to take advantage of a full summer's season, which included the June to September peak season - by far the most profitable travel period of the year.

Formative years

In 1986, the airline added another Boeing 747 and started a second scheduled route from Gatwick to Miami. Additional aircraft were acquired and further routes were launched from Gatwick to New York-JFK (1988), Tokyo (1989), Los Angeles (1990), Boston (1991), and Orlando (1992). In 1987 a service was launched between Luton and Dublin using Viscount turbo-prop aircraft, but this was withdrawn around 1990.

Boeing 747-400 landing

Subsequent developments

In December 1999 Virgin Group sold 49% of the airline's holding company to Singapore Airlines for £600.25 million. Virgin Group still owns the remaining 51%.

In August 2002, Virgin became the first airline to use the Airbus A340-600. Rolls-Royce Trent 500s power the Airbus A340-600s (though this is the only engine option for the type) and the Trent 900 will power Airbus A380s on order.

Virgin Atlantic carried 3.8 million passengers in 2002. This increased to 4.9 million in 2006, placing them seventh amongst UK airlines by this measure, but a clear second in passenger-kilometres, because of the long-haul nature of Virgin's operations.

During the 2012 Summer Olympics bids, Virgin Atlantic attached "London 2012" decals to the rear of many of its aircraft in support of London's bid.

Boeing 747-400 taking off

Growing rivalry with British Airways

Virgin Atlantic has been a bitter rival of British Airways since its inception.

Background to opening up Heathrow

In January 1991, the UK Government opened the door for Virgin to operate from London Heathrow Airport when it decided to abolish the so-called "London Air Traffic Distribution Rules" in response to growing pressure from the industry.

Virgin Atlantic's precarious financial position during the early 1990s

According to some industry insider reports, Virgin Atlantic was facing increasing financial problems at that time. This was primarily the result of a sharp reduction in demand for air travel caused by the recession of the early 1990s as well as by the public's heightened fear to travel in the aftermath of the first Gulf War. Britain's then Conservative Government, which had presided over the spectacular collapse of the International Leisure Group (ILG) and its wholly owned subsidiary Air Europe resulting in 4,000 job losses and was well aware that Dan-Air was teetering on the brink of bankruptcy during that time, was desperate to avoid the collapse of another prominent independent British airline, especially if its public profile was as high as Virgin Atlantic's. The Government was also conscious of the fact that many of these independent airlines' employees, whose jobs were threatened by the prevailing harsh economic climate at the time, lived in marginal Conservative constituencies. Therefore, the Government decided to let Virgin Atlantic into Heathrow by abolishing the "London Air Traffic Distribution Rules" despite facing mounting opposition from British Airways, whose senior management was exerting pressure on the Government to maintain the status quo.

The "London Air Traffic Distribution Rules"

The "London Air Traffic Distribution Rules" came into effect on April 1, 1978 and were applied retroactively from the beginning of April 1977. These rules were designed to achieve a "fairer" distribution of traffic between London Heathrow and London Gatwick, the UK's two main international gateway airports. The policy was aimed at increasing Gatwick's utilisation to help the airport make a profit.

The "London Air Traffic Distribution Rules" stated that airlines that did not already operate an international scheduled air service from/to Heathrow prior to April 1, 1977 would not be permitted to commence operations at that airport. Instead, they would have to use Gatwick for all their London-based operations. However, airlines that did not already operate at Heathrow prior to this law taking effect could still commence domestic scheduled services at the airport provided that the BAA, which ran both Heathrow and Gatwick on behalf of the Government, as well as the incumbent Secretary of State for Transport granted them permission to do so. In addition, the "London Air Traffic Distribution Rules" banned all new all-cargo as well as all charter flights from Heathrow as of 1 April, 1978.

BA's response

The decision to open up Heathrow to all newcomers - other than those governed by Bermuda II - angered BA's then chairman, Lord King, who stopped British Airways' donations to the Conservative Party, which was in power in Britain at the time, in protest. Lord King was furthermore angered by the Civil Aviation Authority's subsequent decision to transfer two pairs of unused slots British Airways held at Tokyo's Narita International Airport to his archrival Virgin Atlantic to enable Virgin to increase its frequency between Heathrow and Tokyo from four to six weekly round-trips, thereby making it easier for Virgin to compete against British Airways in the highly lucrative business travel market. Lord King called the CAA's decision to transfer these slots to one of his rivals, which the Government had endorsed, "a confiscation of his company's property".

"Dirty Tricks"

The Government's decision to abolish the "London Air Traffic Distribution Rules" and to let a small, upstart airline like Virgin Atlantic commence operations at Heathrow in direct competition with British Airways then became the main trigger for BA's so-called "dirty tricks" campaign against Virgin.

In 1992 BA's PR director David Burnside published an article in "BA News", British Airways' internal staff magazine, which argued that Branson's protestations against British Airways were merely a publicity stunt. Branson sued British Airways for libel. BA settled out of court when its lawyers unearthed evidence of the extraordinary lengths to which the company went to try to "kill off" Virgin. BA was faced with a legal bill of up to £3m, damages to Branson of £500,000 and a further £110,000 to his airline. Branson divided his £500,000 amongst his staff in the so-called "BA bonus", each receiving £166.

Virgin Atlantic Airbus A340-300

In the 1990s, Virgin Atlantic jets were painted with the words "No-Way BA/AA" in opposition to the attempted merger between British Airways and American Airlines [2].

In 1997, following British Airways' announcement that it was to remove the Union Flag from its tailfins in favour of world images, Virgin took advantage of the controversy provoked by introducing a union flag design on the winglets of its aircraft and changed the red dress on the "Scarlet Lady" on the nose of its aircraft to the union flag with the tag line "Britain's Flag Carrier". This was a "tongue-in-cheek" challenge to BA's traditional role as the UK's "flag carrier".

Relations with British Airways improved considerably with the arrival of Rod Eddington as BA CEO though the rivalry between the two airlines continued. Eddington replaced Robert Ayling, a key player in the "dirty tricks" affair who was dismissed by Lord Marshall, the long-serving BA chairman and Mr. Ayling's chief mentor, on behalf of BA's main institutional shareholders after BA had suffered its first net loss since privatisation on Mr. Ayling's watch during its 1999/2000 financial year.

In June 2006, a tip-off from Virgin Atlantic led US and UK competition authorities to investigate alleged price-fixing attempts by British Airways. In August 2007, BA was fined £271 million over the allegations. Virgin Atlantic was not fined for colluding in the same price fixing as it was given immunity for reporting BA's actions.

Destinations

Main article: Virgin Atlantic destinations

Nearly 75% of Virgin's flights operate from London Heathrow, with the remainder operating from London Gatwick. There are some services from Manchester Airport and one flight from Glasgow International Airport.

From 11 December, 2007 to 17 March, 2008, Virgin Atlantic will move the existing Barbados flight from Gatwick Airport to Heathrow Airport. Flight times will also be temporarily changed.

Fleet

Virgin Atlantic's fleet is composed of both Airbus and Boeing aircraft with an average age of 6.3 years as of October 2007. Boeing 747-400s are used on all Routes from Gatwick and Manchester. Boeing 747s and Airbus A340s are used interchangeably on routes from Heathrow.

In addition to having some Airbus A340-600 aircraft still on order, Virgin Atlantic also has both Boeing 787-9 and Airbus A380-800 aircraft on order that will be delivered beginning in 2011 and 2013, respectively. Originally, the A380 was expected to enter service in 2006 but was delayed until 2009 because of problems within Airbus. Virgin then deferred its order to 2013, arguing that it wanted the aircraft to prove itself before it put its own A380s into operation.

Airbus A340 in maintenance

The 787 order was announced on April 24, 2007, and it included an order of fifteen 787-9s with options on eight more and purchase rights on twenty more. The aircraft will replace Virgin’s older A340-300s and will enable network growth. Virgin has listed Rio de Janeiro, Seattle, Vancouver, Bangkok, and Melbourne as possible new destinations for the aircraft, while also stating that the 787’s long range would make non-stop operations from London to Perth, Australia and Honolulu, Hawaii economically viable for the first time in the airline’s history. Virgin announced its intention to increase its 787 order to twenty-three on July 8, 2007, the day the 787 made its world debut, by converting its eight outstanding options into firm orders.

Virgin is also in negotiations with both Boeing and Airbus over an order for ten high-capacity, fuel-efficient, long-haul, widebodied jets for the airline's Gatwick-based fleet. This could potentially be either a new order for the Boeing 747-8 or an order for additional Airbus A380-800s. The decision is expected in May 2008. Deliveries of the new fleet are to begin in 2012, in time for the 2012 London Olympics.

Virgin’s aircraft are painted in a mainly red and silver livery that was introduced in October 2006 with the delivery of G-VRED, and will eventually adorn the entire fleet. Near the nose of each aircraft is a pinup girl motif designed by British artist Ken White, called a “Scarlet Lady”. Each one carries a Union Flag and has a unique name. The names are usually feminine, such as Ladybird, Island Lady and Ruby Tuesday, but are sometimes named after destinations. A notable exception is The Spirit of Sir Freddie. It was named in honour of Freddie Laker of the defunct Laker Airways, who helped get Virgin Atlantic up and running following the demise of his own airline. G-VFAB, Lady Penelope, gained a special edition livery to celebrate Virgin Atlantic’s 21st birthday. The Scarlet Lady was moved to the rear of the aircraft, a Boeing 747-400, and the aircraft was temporarily renamed Birthday Girl.

Virgin Atlantic Airbus A340-600 G-VYOU Emmeline Heaney landing

On September 27, 2006, Richard Branson, on behalf of Virgin Atlantic Airways, announced plans to reduce greenhouse gas emissions by cutting down on aircraft weight and fuel consumption. There was also an experiment to have aircraft towed to the runway to save fuel, but this has not resulted in a change of operational procedures.

Two Virgin Atlantic aircraft are featured briefly in the James Bond film, Casino Royale. One Airbus A340-600 (G-VWIN) and one Boeing 747-400-along with Richard Branson and Virgin Atlantic crew—are part of a scene at Miami International Airport (although the sequence was filmed at Ruzyně International Airport in Prague).

Current

Further information: Virgin Atlantic Airways Fleet

Virgin Atlantic’s fleet consists of the following aircraft as of August 2007:

Aircraft	Total	Passengers (Upper/Premium Economy/Economy)	Notes
Airbus A340-300	6	240 (34/35/171) 255 (40/28/187)
Airbus A340-600	19 (6 orders) (13 options)	308 (45/38/225)	Deliveries: 2008-2009
Airbus A380-800	(6 orders) (6 options)		Entry into service: 2013
Boeing 747-400	13	LGW 1 452 (14/58/380) LGW 2 451 (14/58/379) LHR 386 (44/32/310) LHR 2 344 (54/62/228)	LHR 2 interiors installed on some of the fleet-- will be rolled out across all LHR aircraft by the end of 2007
Boeing 787-9	(15 orders) (8 options)		Entry into service: 2011

Retired

In the past, Virgin Atlantic has operated a variety of aircraft. Its retired fleet consists of:

Aircraft	Total	Notes
Airbus A320-200	4	Operated for Virgin Sun Airlines
Airbus A321-200	2	Operated for Virgin Sun Airlines
Airbus A340-300	4
Boeing 737-400	1	Leased from Air UK Leisure 1993/94
Boeing 747-100	1
Boeing 747-200	14	G-VIRG was Virgin's first aircraft
Boeing 767-300ER	1	Leased from Martinair 1996/97

Cabin

All Virgin Atlantic aircraft are in a three-class configuration with Economy, Premium Economy, and Upper Class (business class) cabins.

Economy

Economy is the standard coach class of Virgin Atlantic and has fairly standard amenities for a Legacy carrier, such as free meals and drinks and a free amenity kit. Seats have a maximum seat pitch of 81 cm (depending on the aircraft type). In addition, updated economy seats have adjustable lumbar support, and are currently being installed across Virgin Atlantic’s fleet.

Premium Economy

Premium Economy has a separate check-in area, priority boarding ahead of Economy passengers, a wider seat with more legroom than Economy, and additional cabin services such a preflight drink and dedicated cabin crew. As with Economy, in November 2006, Virgin launched an updated product with a wider seat that also supplies laptop power. It is being continually rolled out across the fleet starting with Heathrow-based A340 aircraft. As of late July 2007 all A340s but one, G-VSUN, have the new product. G-VSUN will not have the new product until 2008. The 747s will start being refitted in the third quarter of 2008 and will have an updated configuration of 62 seats all located downstairs.

Upper Class

Upper Class is the equivalent of business class on all Virgin Atlantic Airways’ flights. Virgin does not offer a traditional First Class cabin service and Upper Class is denoted by the letter J (in International Standard of Service class codes), meaning “Premium Business Class”. The Upper Class seat is claimed by the airline to be the biggest fully flat bed compared with any other airline’s business class service (it is approximately 202 cm long and 84 cm wide), however other airlines have made similar claims. The seat offers in-seat laptop power and power leads for iPods and Upper Class passengers have access to a chauffeur, the clubhouse (lounge), a larger menu than that of Premium Economy and Economy passengers, an in-flight bar, and in-flight massages. All but one aircraft (G-VSUN) in Virgin Atlantic’s fleet have the Upper Class suite, and as with the new Premium Economy product, G-VSUN will not have the suite until 2008.

In-flight entertainment

All Virgin Atlantic aircraft offer personal seat-back televisions that provide various entertainment channels. Certain aircraft (some 747-400s and all A340-600s) have an Audio/Video on Demand (AVOD) system called V:Port. Older "Odyssey" and "Nova" IFE systems can be found on various aircraft in the fleet. These have smaller screens and are constantly broadcasting audio and video on a loop rather than broadcasting on demand.

Incidents and accidents

Airbus 340-600 at Tokyo-Narita

• On 5 November, 1997, after numerous attempts to shake free the jammed main landing gear of an Airbus A340-300 G-VSKY failed, the aircraft made an emergency landing at London Heathrow Airport. The aircraft and the runway were damaged as the landing gear collapsed. The aircraft was evacuated safely causing only minor injuries.

• On 8 February, 2005, onboard an Airbus A340-600 aircraft (G-VATL) en route from Hong Kong to London, the fuel control computer system caused a loss of automatic fuel transfer between tanks. The left outboard engine lost power, and shortly after the right outboard engine also began to falter until the crew began crossfeeding fuel manually. The crew diverted to Amsterdam, where a safe landing was made. The interim accident report made 4 safety recommendations addressed to the primary certification bodies for large transport category aircraft (EASA and the FAA), advising on the need for a low fuel warning system for large aircraft.

• On 15 July, 2006, G-VWKD (an Airbus A340-600), during take off at Hong Kong International Airport, suffered damage because of a tailstrike and was forced to dump fuel in Hong Kong airspace and return to the airport for repairs.

Slogans

Over the years, Virgin has used many slogans, including:

• "Mine's Bigger Than Yours"

Written on the back of the Airbus A340-600s because they are the longest passenger aircraft in the world

• "4 Engines 4 Longhaul"

Originally an Airbus slogan when newer versions of the A340 were built until Virgin inherited the slogan. These were written on the engines of planes, because all Virgin's planes at the time were quad-jets as opposed to BA's long haul twin-jet Boeing 777s and Boeing 767s. The slogan was removed in 2006 because it "had run its course and it was time to move on". Continued use of the slogan would have been hypocritical with Virgin's 2007 order for Boeing 787 twin-jet aircraft.

• "Avoid The Q"

Used to advertise Virgin's London to Hong Kong to Sydney service, the Q being Qantas which also operates the same route. It was also used to promote Virgin's online check-in feature that allowed passengers to avoid the ""Q's"" (queues).

• "Keep Discovering - Until You Find The Best"

Used to promote the London to Dubai service, playing with rival airline Emirates' slogan 'Keep Discovering'

• "BA can't keep it [Concorde] up!"

Written on the back of G-VFOX during June and July of 2003 after British Airways announced it would retire Concorde the following October.

• "No Way BA/AA"

Used in the late 1990s on several 747-400s to express Branson's displeasure with the proposed British Airways/American Airlines partnership. BA/AA combined held 100% market share on several US-UK routes (e.g. Dallas-Fort Worth to London), and a market share of more than 50% in several more (e.g. Chicago to London, JFK to London).

Others Include: "More experience than the name suggests," "Virgin, seeks travel companion(s)," "Love at first flight," "You never forget your first time," "Extra inches where it counts," "Fly a younger fleet," "One call does it all," "Hello gorgeous" and, in a campaign featuring Austin Powers, "There's only one Virgin on this T-shirt (or bus, etc.) baby," and "Twice a day to London" in which Austin Powers is seen riding on the fuselage of a Virgin Atlantic 747. During that time G-VTOP was temporarily named "Austin Powered".

Flying Club partners

As of November 30, 2007, Virgin Atlantic has Flying Club agreements with the following airlines :

• Air China
• Air Jamaica
• Air New Zealand
• All Nippon Airways
• BMI British Midland

• Caribbean Star Airlines
• Continental Airlines
• Delta Airlines
• Gulf Air
• Hawaiian Airlines

• Malaysia Airlines
• Scandinavian Airlines
• Singapore Airlines
• U.S. Airways
• South African Airlines

Further reading

• Gregory, Martyn. Dirty Tricks: British Airways' Secret War Against Virgin Atlantic. New York: Virgin, 2000. ISBN 0-7535-0458-8
• Bower, Tom. Branson. UK: Fourth Estate, 2001 ISBN 1-84115-400-8
• Branson, Richard (2006 [2nd reprint]). Losing my Virginity - The Autobiography. London, UK: Virgin Books Ltd. ISBN 0-7535-1020-0. {{cite book}}: Check date values in: |year= (help)CS1 maint: year (link)

See also

• Virgin America
• Virgin Blue
• Virgin Express
• Virgin Galactic
• Virgin Nigeria Airways
• Virgin Atlantic GlobalFlyer
• V Australia

External links

• Virgin Atlantic Airways
• V-Flyer customer-created site
• Virgin Atlantic Airways Fleet Age
• Virgin Atlantic Fleet Detail
• Photos of Virgin Atlantic Airways aircraft