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*{{flagicon|Italy}} [[Alitalia]] ([[SkyTeam]])
*{{flagicon|Italy}} [[Alitalia]] ([[SkyTeam]])
*{{flagicon|USA}} [[American Airlines]] ([[Oneworld]])
*{{flagicon|USA}} [[American Airlines]] ([[Oneworld]])
*{{flagicon|FIN}} [[Blue1]]
*{{flagicon|FIN}} [[Blue1]] (Formerly [[Star Alliance]])
*{{flagicon|BEL}} [[Brussels Airlines]] ([[Star Alliance]])
*{{flagicon|BEL}} [[Brussels Airlines]] ([[Star Alliance]])
*{{flagicon|CHN}} [[China Eastern Airlines]] ([[SkyTeam]])
*{{flagicon|CHN}} [[China Eastern Airlines]] ([[SkyTeam]])
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*{{flagicon|DEN}}{{flagicon|NOR}}{{flagicon|SWE}} [[Scandinavian Airlines]] ([[Star Alliance]])
*{{flagicon|DEN}}{{flagicon|NOR}}{{flagicon|SWE}} [[Scandinavian Airlines]] ([[Star Alliance]])
*{{flagicon|USA}} [[Southwest Airlines]]
*{{flagicon|USA}} [[Southwest Airlines]]
*{{flagicon|Sri Lanka}} [[Sri Lankan Airlines]]
*{{flagicon|Sri Lanka}} [[Sri Lankan Airlines]] (Future [[Oneworld]])
*{{flagicon|PRT}} [[TAP Air Portugal]] ([[Star Alliance]])
*{{flagicon|PRT}} [[TAP Portugal]] ([[Star Alliance]])
*{{flagicon|USA}} [[United Airlines]] ([[Star Alliance]])
*{{flagicon|USA}} [[United Airlines]] ([[Star Alliance]])
*{{flagicon|USA}} [[US Airways]] ([[Star Alliance]])
*{{flagicon|USA}} [[US Airways]] ([[Star Alliance]])

Revision as of 13:01, 14 August 2013

File:Skytrak logo.png
The Skytrax logo

Skytrax is a United Kingdom-based consultancy (originally known as Inflight Research Services), which runs an airline and airport review and ranking site.[1] It conducts research for commercial airlines. It carries out international-traveller surveys to find the best cabin staff, airport, airline, airline lounge, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. The website also has flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards.[5] as well as the ranking for airlines and airports.

In 2012, the "reputation management" firm Kwikchex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]

Skytrax Research data and research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.[8]

Awards

Airline of the year

Year 1st 2nd 3rd
1999 None None None
2000 None None None
2001[9] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002[10] United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[11] Hong Kong Cathay Pacific [12] United Arab Emirates Emirates Singapore Singapore Airlines
2004[12] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[13] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006[14] United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[15] Singapore Singapore Airlines Thailand Thai Airways International Hong Kong Cathay Pacific
2008[16] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[17] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[18] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[19] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[20] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013 United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines

Airport of the year

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[21] None None
2000 Singapore Singapore Changi Airport[21] None None
2001[22] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[23] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[24] Hong Kong Hong Kong International Airport[21] Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[25] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[26] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[27] Singapore Singapore Changi Airport [21] Hong Kong Hong Kong International Airport Germany Munich Airport
2007[28] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[29] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[30] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[31] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[32] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[33] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[34] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport

World's top 10 best airlines 2013

  1. United Arab Emirates Emirates
  2. Qatar Qatar Airways (Future Oneworld)
  3. Singapore Singapore Airlines (Star Alliance)
  4. Japan All Nippon Airways (Star Alliance)
  5. South Korea Asiana Airlines (Star Alliance)
  6. Hong Kong Cathay Pacific (Oneworld)
  7. United Arab Emirates Etihad Airways
  8. Indonesia Garuda Indonesia (Future Skyteam)
  9. Turkey Turkish Airlines (Star Alliance)
  10. Australia QANTAS (Oneworld)

World's top 10 best airports 2013

The top 10 best airports worldwide in 2013 by Skytrax are:[34]

Airline Rankings

5-Star airlines [35][36]

4-Star airlines [37]

3-Star airlines [38]

2-Star airlines [39]

1-Star airlines [40]

Airport Rankings

5-Star airports[41]

4-Star airports[42]

3-Star airports [43]

2-Star airports [44]

1-Star airports [45]

None listed

World Airline Awards 2012[46]

World Airline Awards 2012

Best Airline Award

Best Airline Award
  • Airline of the Year
  1. Qatar Airways
  2. Asiana Airlines
  3. Singapore Airlines
  • Most Improved Airline
  1. China Eastern Airlines
  2. India Jetlite
  • Leisure Airline

Air Transat

  • Inflight Entertainment

Emirates Airlines

  • Cabin Staff

Malaysia Airlines

  • Airline Alliance

Star Alliance

  • Airport Services

Thai Airways

  • Transatlantic Airline

British Airways

  • Transpacific Airline

ANA All Nippon Airways

Best by Cabin

Best by Cabin
  • First Class

Etihad Airways

  • Business Class

Cathay Pacific Airways

  • Premium Economy Class

Qantas Airways

  • Economy Class

Singapore Airlines

Best Seats

Best by Seats
  • First Class

Etihad Airways

  • Business Class

British Airways

  • Premium Economy Class

Turkish Airlines

  • Economy Class

Asiana Airlines

Best Lounges

Best by Lounges
  • Lounge: First Class

Qantas Airways

  • Lounge: Business Class

Virgin Atlantic

Best Catering

Best by Catering
  • First Class Onboard Catering

Etihad Airways

  • Business Class Onboard Catering

Swiss Intl Air Lines

  • Premium Economy Onboard Catering

Qantas Airways

  • Economy Class Onboard Catering

Singapore Airlines

  • Daily Different Cuisine

Air India Express

Best by Region

Best by Region
  • Africa

Ethiopian Airlines South African Airways

  • Asia

Garuda Indonesia

  • Australia / Pacific

Virgin Australia

  • China

Hainan Airlines

  • Central Asia / India

Air India

  • Europe

Turkish Airlines

  • Middle East

Qatar Airways

  • International Airline in North America

Air Canada

  • Domestic Airline in North America

Virgin America

  • Central America / Caribbean

TACA Airlines

  • South America

TAM Airlines

  • Northern Europe

Finnair

  • Southern Europe

Turkish Airlines

  • Eastern Europe

Transaero Airlines

  • Western Europe

Lufthansa

Staff Service Winners

Staff Service Winners
  • Africa

South African Airways

  • Asia

EVA Air

  • Australia / Pacific

Virgin Australia

  • China

Hainan Airlines

  • Central Asia / India

Indigo Airlines

  • Europe

KLM

  • Middle East

Qatar Airways

  • North America

Virgin America

  • Central America / Caribbean

TACA Airlines

  • South America

TAM Airlines

Best Regional Airlines

Best Regional Airlines
  • Worldwide

Garuda Indonesia

  • Asia

Garuda Indonesia

  • Indian sub-continent

Air India Regional

  • China

Shenzhen Airlines

  • Europe

Aegean Airlines

  • South America

TRIP Linhas Aéreas

  • North America

Alaska Airlines

Best Low-Cost Airlines

Best Low-Cost Airlines
  • Worldwide

AirAsia

  • Asia

AirAsia

  • Australia / Pacific

Jetstar Airways

  • Central Asia / India

Indigo Airlines

  • Europe

easyJet Airlines

  • North America

Virgin America

  • South America

Azul Brazilian

References

  1. ^ Whois Record for Airlinequality.com (Airline Quality)
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
  3. ^ "Skytrax rates the world's best".
  4. ^ World Airline Awards
  5. ^ World Airport Awards
  6. ^ [1]
  7. ^ [2]
  8. ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25.
  9. ^ [3]
  10. ^ [4]
  11. ^ "Cathay named Airline of the Year". Contineo Media. Retrieved 3 December 2012.
  12. ^ a b The winning edge
  13. ^ Airline of the Year 2005
  14. ^ [5]
  15. ^ Airline of the Year 2007
  16. ^ Airline of the Year 2008
  17. ^ Airline of the Year 2009
  18. ^ Airline of the Year 2010
  19. ^ Airline of the Year 2011
  20. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Retrieved 3 December 2012.
  21. ^ a b c d Previous Winners : Airport Of The Year
  22. ^ Survey Lists HK Int'l Airport As World's Best Airport 2011
  23. ^ Sydney Airport wins another top ranking in world airport survey
  24. ^ "Hong Kong honoured as the world's Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012.
  25. ^ HKIA wins top accolades
  26. ^ Airport of the Year 2005
  27. ^ Airport of the Year 2006
  28. ^ Airport of the Year 2007
  29. ^ Airport of the Year 2008
  30. ^ Airport of the Year 2009
  31. ^ Airport of the Year 2010
  32. ^ Airport of the Year 2011
  33. ^ Airport of the Year 2012
  34. ^ a b Airport of the Year 2013
  35. ^ The World's Official 5-Star Airlines
  36. ^ Rafferty, Kevin, Agence France-Presse/Jiji Press, "Ad wars: Cathay Pacific Airways vs. Singapore Airlines", Japan Times, 14 April 2011, p. 10.
  37. ^ [6]
  38. ^ [7]
  39. ^ [8]
  40. ^ [9]
  41. ^ The World's 5-Star Airports
  42. ^ The World's 4-Star Airports
  43. ^ [10]
  44. ^ [11]
  45. ^ [12]
  46. ^ Airline of the Year 2012
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