List of Airport Service Quality Award winners
This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry.[1]
Best Airport Worldwide
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006[2] |  Incheon International Airport |
 Hong Kong International Airport |
 Kuala Lumpur International Airport
|
| 2007[3] | Incheon International Airport |
Kuala Lumpur International Airport |
 Singapore Changi Airport
|
| 2008[4] | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport
|
| 2009[5] | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport
|
| 2010[6] | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport
|
| 2011[7] | Incheon International Airport |
Singapore Changi Airport |
 Beijing International Airport
|
Best Airport by Region
Africa
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a |  Abu Dhabi International Airport |
 Cape Town International Airport |
 Hamad International Airport |
— | — |
| 2007 | O. R. Tambo International Airport |
Cape Town International Airport |
Durban International Airport |
— | — |
| 2008 | George Airport |
Port Elizabeth Airport |
Cape Town International Airport |
— | — |
| 2009 | George Airport |
O.R. Tambo International Airport |
 Cairo International Airport |
— | — |
| 2010 | Cape Town International Airport |
Cairo International Airport |
O.R. Tambo International Airport |
— | — |
| 2011 | Cape Town International Airport |
Cairo International Airport |
Durban International Airport |
— | — |
| 2012 | Cape Town International Airport |
Durban International Airport |
Cairo International Airport |
 Sir Seewoosagur Ramgoolam International Airport |
O.R. Tambo International Airport
|
| 2013 | Cape Town International Airport |
Durban International Airport |
Sir Seewoosagur Ramgoolam International Airport |
Cairo International Airport |
O.R. Tambo International Airport
|
| 2014 | Sir Seewoosagur Ramgoolam International Airport
|
Durban International Airport
|
Cape Town International Airport
|
O.R. Tambo International Airport
|
 Jomo Kenyatta International Airport
|
Asia - Pacific
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Incheon International Airport |
Hong Kong International Airport |
Kuala Lumpur International Airport |
— | — |
| 2007 | Incheon International Airport |
Hong Kong International Airport |
Singapore Changi Airport |
— | — |
| 2008 | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport |
— | — |
| 2009 | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport |
— | — |
| 2010 | Incheon International Airport |
Singapore Changi Airport |
Hong Kong International Airport |
— | — |
| 2011 | Incheon International Airport |
Singapore Changi Airport |
Beijing Capital International Airport |
— | — |
| 2012 | Incheon International Airport |
Singapore Changi Airport |
Beijing Capital International Airport |
 Indira Gandhi International Airport |
Hong Kong International Airport
|
| 2013 | Incheon International Airport |
Singapore Changi Airport |
Beijing Capital International Airport |
Shanghai Pudong International Airport |
Indira Gandhi International Airport
|
| 2014 | Incheon International Airport
|
Singapore Changi Airport
|
Beijing Capital International Airport
|
Haikou Meilan International Airport
|
Indira Gandhi International Airport
|
Europe
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  Zürich Airport |
 Brussels Airport |
 Helsinki Airport Francisco de Sá Carneiro Airport |
— | — |
| 2007 | Francisco de Sá Carneiro Airport |
Zürich Airport |
Helsinki Airport Munich Airport |
— | — |
| 2008 | Zürich Airport |
 Southampton Airport |
Francisco de Sá Carneiro Airport |
— | — |
| 2009 |  Keflavík International Airport |
Zürich Airport |
Francisco de Sá Carneiro Airport |
— | — |
| 2010 |  Malta International Airport |
Francisco de Sá Carneiro Airport |
Zürich Airport |
— | — |
| 2011 | Malta International Airport |
Edinburgh Airport |
Francisco de Sá Carneiro Airport |
— | — |
| 2012 |  Sheremetyevo International Airport |
Malta International Airport |
Edinburgh Airport |
Keflavík International Airport |
Zürich Airport
|
| 2013 | Sheremetyevo International Airport |
Zürich Airport |
Francisco de Sá Carneiro Airport |
Keflavík International Airport |
Malta International Airport
|
| 2014 | Keflavík International Airport
|
Sheremetyevo International Airport
|
Francisco de Sá Carneiro Airport
|
Malta International Airport
|
Zürich Airport
|
| 2015 | Pulkovo Sochi Sheremetyevo International Airports
|
Latin America & Caribbean
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2007 |  José Joaquín de Olmedo International Airport |
 Juan Santamaría International Airport |
 Mexico City International Airport |
— | — |
| 2008 | José Joaquín de Olmedo International Airport |
Cancún International Airport |
Juan Santamaría International Airport |
— | — |
| 2009 | Cancún International Airport |
José Joaquín de Olmedo International Airport |
 Grantley Adams International Airport |
— | — |
| 2010 | Cancún International Airport |
José Joaquín de Olmedo International Airport |
Juan Santamaría International Airport |
— | — |
| 2011 | Cancún International Airport |
José Joaquín de Olmedo International Airport |
Juan Santamaría International Airport |
— | — |
| 2012 | Cancún International Airport |
José Joaquín de Olmedo International Airport |
 Sangster International Airport |
Juan Santamaría International Airport |
Grantley Adams International Airport
|
| 2013 | José Joaquín de Olmedo International Airport |
Cancún International Airport |
Sangster International Airport |
 Lynden Pindling International Airport |
Licenciado Gustavo Díaz Ordaz International Airport
|
| 2014 | José Joaquín de Olmedo International Airport
|
Mariscal Sucre International Airport
|
Cancún International Airport
|
Lynden Pindling International Airport
|
 Las Américas International Airport
|
Middle East
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006a | Abu Dhabi International Airport |
Cape Town International Airport |
Hamad International Airport |
— | — |
| 2007 |  Ben Gurion Airport |
Hamad International Airport |
Abu Dhabi International Airport |
— | — |
| 2008 | Ben Gurion Airport |
Abu Dhabi International Airport |
Hamad International Airport |
— | — |
| 2009 | Ben Gurion Airport |
Dubai International Airport |
Abu Dhabi International Airport |
— | — |
| 2010 | Dubai International Airport |
Abu Dhabi International Airport |
Ben Gurion Airport |
— | — |
| 2011 | Dubai International Airport |
Abu Dhabi International Airport |
Ben Gurion Airport |
— | — |
| 2012 | Abu Dhabi International Airport |
Dubai International Airport |
Hamad International Airport |
Ben Gurion Airport |
 Bahrain International Airport
|
| 2013 | Abu Dhabi International Airport |
Dubai International Airport |
Hamad International Airport |
Ben Gurion Airport |
 Queen Alia International Airport
|
| 2014 | Queen Alia International Airport
|
Abu Dhabi International Airport
|
Ben Gurion Airport
|
Hamad International Airport
|
Dubai International Airport
|
^a In 2006, the category was called "Africa - Middle East".
North America
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 |  Dallas/Fort Worth International Airport |
 Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport Detroit Metropolitan Wayne County Airport |
— | — |
| 2007 | Dallas/Fort Worth International Airport |
Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
— | — |
| 2008 | Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
Austin–Bergstrom International Airport |
— | — |
| 2009 | Austin–Bergstrom International Airport |
Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
— | — |
| 2010 | Indianapolis International Airport |
Ottawa Macdonald–Cartier International Airport |
Austin–Bergstrom International Airport |
— | — |
| 2011 | Ottawa Macdonald–Cartier International Airport |
Indianapolis International Airport |
Halifax Stanfield International Airport |
— | — |
| 2012 | Indianapolis International Airport |
Ottawa Macdonald–Cartier International Airport |
Tampa International Airport |
Sacramento International Airport |
Jacksonville International Airport
|
| 2013 | Indianapolis International Airport |
Ottawa Macdonald–Cartier International Airport |
Tampa International Airport |
Sacramento International Airport |
Jacksonville International Airport
|
| 2014 | Indianapolis International Airport
|
Tampa International Airport
|
Jacksonville International Airport
|
Sacramento International Airport
|
Ottawa Macdonald–Cartier International Airport
|
Best Airport by Size
Over 40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Hong Kong International Airport |
Dallas/Fort Worth International Airport |
Denver International Airport |
— | — |
| 2007 | Hong Kong International Airport |
Dallas/Fort Worth International Airport |
Denver International Airport |
— | — |
| 2008 | Hong Kong International Airport |
Dallas/Fort Worth International Airport |
Beijing Capital International Airport |
— | — |
| 2009 | Hong Kong International Airport |
Beijing Capital International Airport |
Denver International Airport |
— | — |
| 2010 | Hong Kong International Airport |
Beijing Capital International Airport |
Dubai International Airport |
— | — |
| 2011 | Singapore Changi Airport |
Beijing Capital International Airport |
Hong Kong International Airport |
— | — |
| 2012 | Singapore Changi Airport |
Beijing Capital International Airport |
Hong Kong International Airport |
Shanghai Pudong International Airport |
Guangzhou Baiyun International Airport
|
| 2013 | Singapore Changi Airport |
Beijing Capital International Airport |
Shanghai Pudong International Airport |
Hong Kong International Airport |
Guangzhou Baiyun International Airport
|
| 2014 | Incheon International Airport
|
Singapore Changi Airport
|
Beijing Capital International Airport
|
Shanghai Pudong International Airport
|
Hong Kong International Airport
|
25-40 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Incheon International Airport |
Singapore Changi Airport |
Detroit Metropolitan Wayne County Airport |
— | — |
| 2007 | Incheon International Airport |
Singapore Changi Airport |
Detroit Metropolitan Wayne County Airport |
— | — |
| 2008 | Incheon International Airport |
Singapore Changi Airport |
Minneapolis–Saint Paul International Airport |
— | — |
| 2009 | Incheon International Airport |
Singapore Changi Airport |
 Narita International Airport |
— | — |
| 2010 | Incheon International Airport |
Singapore Changi Airport |
Shanghai Pudong International Airport |
— | — |
| 2011 | Incheon International Airport |
Indira Gandhi International Airport |
Chhatrapati Shivaji International Airport |
— | — |
| 2012 | Incheon International Airport |
Indira Gandhi International Airport |
Chhatrapati Shivaji International Airport |
Narita International Airport |
Shanghai Hongqiao International Airport
|
| 2013 | Incheon International Airport |
Indira Gandhi International Airport |
 Taoyuan International Airport |
Shanghai Hongqiao International Airport |
Chhatrapati Shivaji International Airport
|
| 2014 | Indira Gandhi International Airport
|
Taoyuan International Airport
|
Chongqing Jiangbei International Airport
|
Shanghai Hongqiao International Airport
|
Chhatrapati Shivaji International Airport
|
15-25 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Kuala Lumpur International Airport |
San Diego International Airport |
Zürich Airport |
— | — |
| 2007 | Kuala Lumpur International Airport |
San Diego International Airport |
Zürich Airport |
— | — |
| 2008 | Taoyuan International Airport |
Zürich Airport |
San Diego International Airport |
— | — |
| 2009 | Baltimore–Washington International Airport |
Taoyuan International Airport |
Shenzhen Bao'an International Airport |
— | — |
| 2010 | Gimpo International Airport |
Chhatrapati Shivaji International Airport |
Vancouver International Airport |
— | — |
| 2011 | Gimpo International Airport |
Chongqing Jiangbei International Airport |
Hangzhou Xiaoshan International Airport |
— | — |
| 2012 | Gimpo International Airport |
Chongqing Jiangbei International Airport |
Taoyuan International Airport |
Hangzhou Xiaoshan International Airport |
Tampa International Airport
|
| 2013 | Gimpo International Airport |
Chongqing Jiangbei International Airport |
Tampa International Airport |
Salt Lake City International Airport |
Zürich Airport
|
| 2014 | Gimpo International Airport
|
Wuhan Tianhe International Airport
|
Hangzhou Xiaoshan International Airport
|
Cancún International Airport
|
Tampa International Airport
|
5-15 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Chūbu Centrair International Airport |
 Adelaide Airport |
Helsinki Airport Christchurch International Airport |
— | — |
| 2007 | Chūbu Centrair International Airport |
Ben Gurion Airport |
Auckland Airport |
— | — |
| 2008 | Chūbu Centrair International Airport |
Ben Gurion Airport |
Austin–Bergstrom International Airport |
— | — |
| 2009 | Rajiv Gandhi International Airport |
Austin–Bergstrom International Airport |
Cancún International Airport |
— | — |
| 2010 | Rajiv Gandhi International Airport |
Chūbu Centrair International Airport |
Indianapolis International Airport |
— | — |
| 2011 | Chūbu Centrair International Airport |
Cancún International Airport |
Rajiv Gandhi International Airport |
— | — |
| 2012 | Chūbu Centrair International Airport |
Rajiv Gandhi International Airport |
Tianjin Binhai International Airport |
Wuhan Tianhe International Airport |
Sanya Phoenix International Airport
|
| 2013 | Haikou Meilan International Airport |
Rajiv Gandhi International Airport |
Tianjin Binhai International Airport |
Wuhan Tianhe International Airport |
Harbin Taiping International Airport
|
| 2014 | Haikou Meilan International Airport
|
Sanya Phoenix International Airport
|
Rajiv Gandhi International Airport
|
Tianjin Binhai International Airport
|
Changchun Longjia International Airport
|
Fewer than 5 million
| Year | 1st | 2nd | 3rd | 4th | 5th |
|---|---|---|---|---|---|
| 2006 | Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
Francisco de Sá Carneiro Airport |
— | — |
| 2007 | Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
José Joaquín de Olmedo International Airport |
— | — |
| 2008 | Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
José Joaquín de Olmedo International Airport |
— | — |
| 2009 | Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport |
Portland International Jetport |
— | — |
| 2010 | Ottawa Macdonald–Cartier International Airport |
Halifax Stanfield International Airport |
José Joaquín de Olmedo International Airport |
— | — |
| 2011 | José Joaquín de Olmedo International Airport |
Ottawa Macdonald–Cartier International Airport |
Halifax Stanfield International Airport |
— | — |
| 2012b | Hohhot Baita International Airport |
José Joaquín de Olmedo International Airport |
Ottawa Macdonald–Cartier International Airport |
 Chiang Mai International Airport |
Winnipeg James Armstrong Richardson International Airport
|
| 2013b | Changchun Longjia International Airport |
José Joaquín de Olmedo International Airport |
Ottawa Macdonald–Cartier International Airport |
Halifax Stanfield International Airport |
Gerald R. Ford International Airport
|
| 2014b | José Joaquín de Olmedo International Airport
|
Sir Seewoosagur Ramgoolam International Airport
|
Ottawa Macdonald–Cartier International Airport
|
Lynden Pindling International Airport
|
Sardar Vallabhbhai Patel International Airport
|
^b Since 2012 the category is called "2-5 million".
Best Improvement
Best Domestic Airport
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2006 | Austin–Bergstrom International Airport |
Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport
|
| 2007 | Halifax Stanfield International Airport |
Austin–Bergstrom International Airport |
Ottawa Macdonald–Cartier International Airport
|
| 2008 | Chūbu Centrair International Airport |
Halifax Stanfield International Airport |
Ottawa Macdonald–Cartier International Airport
|
Best Regional Airport
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
| Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
|---|---|---|---|---|---|
| 2010 | George Airport |
Humberside Airport |
Grantley Adams International Airport |
Québec City Jean Lesage International Airport |
— |
| 2011 | Upington Airport |
Keflavík International Airport |
General Rafael Buelna International Airport |
Québec City Jean Lesage International Airport |
— |
| 2012 | Upington Airport |
 Skopje "Alexander the Great" Airport |
— | Victoria International Airport |
— |
| 2013 | Upington Airport |
Skopje "Alexander the Great" Airport |
General Rafael Buelna International Airport |
Québec City Jean Lesage International Airport |
Netaji Subhas Chandra Bose International Airport
|
| 2014 | Upington Airport
|
 Murcia–San Javier Airport
|
Bachigualato Federal International Airport
|
Victoria International Airport
|
Langkawi International Airport
|
Airport People Awards
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
| Year | Africa - Middle East | Americas | Asia Pacific | Europe |
|---|---|---|---|---|
| 2006 | Abu Dhabi International Airport |
Halifax Stanfield International Airport |
Incheon International Airport |
Brussels Airport
|
| 2007 | — | Halifax Stanfield International Airport |
Incheon International Airport |
Southampton Airport
|
| 2008 | — | Halifax Stanfield International Airport |
Incheon International Airport |
Southampton Airport
|
References
- ^ "World's best airports announced – Asia dominates" CNN Go. 15 February 2012. Retrieved 12 April 2012
- ^ "ASQ Award Winners 2006". ACI. Retrieved 14 February 2015.
- ^ "ASQ Award Winners 2007". ACI. Retrieved 14 February 2015.
- ^ "ASQ Award Winners 2008". ACI. Retrieved 14 February 2015.
- ^ "ASQ Award Winners 2009". ACI. Retrieved 14 February 2015.
- ^ "ASQ Award Winners 2010". ACI. Retrieved 14 February 2015.
- ^ "ASQ Award Winners 2011". ACI. Retrieved 14 February 2015.