Goodyear Tire and Rubber Company
The mid 2000s – present Goodyear logo
|Founded||Akron, Ohio, United States (1898 )|
|Headquarters||Akron, Ohio, United States|
|Richard J. Kramer (Chairman, President and CEO)|
|Revenue||US$ 18,832,000,000 (2010)|
|US$ 313,000,000 (2010)|
|US$ 216,000,000 (2010)|
|Total assets||US$ 15,000,000,000 (2010)|
|Total equity||US$ 921,000,000 (2010)|
Number of employees
|Subsidiaries||List of subsidiaries|
The Goodyear Tire & Rubber Company is a global manufacturing company founded in 1898 by Frank Seiberling and based in Akron, Ohio. Goodyear manufactures tires for automobiles, commercial trucks, light trucks, SUVs, race cars, airplanes, farm equipment and heavy earth-mover machinery.
The company was named after Charles Goodyear, inventor of vulcanized rubber. The first Goodyear tires became popular because they were easily detachable and required little maintenance.
Goodyear is also known for the Goodyear Blimp. The first Goodyear blimp flew in 1925. Today it is one of the most recognizable advertising icons in America. The company is the most successful tire supplier in Formula One history, with more starts, wins, and constructors' championships than any other tire supplier. They pulled out of the sport after the 1998 season. It is the sole tire supplier for NASCAR series.
- 1 History
- 2 Corporate structure and leadership
- 3 Corporate issues
- 4 Goodyear products
- 5 Manufacturing and Development Facilities
- 6 See also
- 7 References
- 8 Further reading
- 9 External links
Early history 1898–1926
The first Goodyear factory opened in Akron, Ohio, in 1898. The thirteen original employees manufactured bicycle and carriage tires, rubber horseshoe pads, and poker chips. The company grew with the advent of the automobile.
In 1901 Frank Seiberling provided Henry Ford with racing tires. In 1903, Paul Weeks Litchfield was granted a patent for the first tubeless automobile tire. By 1908 Ford was outfitting his Model T with Goodyear tires. In 1909 Goodyear manufactured its first aircraft tire.
In 1911 Goodyear started experimenting with airship design. It later manufactured airships and observation balloons for the United States Army Air Service during World War I. The transport and reconnaissance capabilities that Goodyear provided contributed significantly to the Allied victory.
In 1916, Litchfield found land in the Phoenix area suitable for growing long-staple cotton, needed for reinforcing rubber in tires. The 36,000 acres purchased were controlled by the Southwest Cotton Company, formed with Litchfield as president. (This included land that would develop into the towns of Goodyear and Litchfield Park.)
In 1924, Litchfield, as Goodyear Vice President, forged a joint venture with the head of Zeppelin to form the Goodyear-Zeppelin Corporation.
By 1926 Goodyear was the largest rubber company in the world. Only four years earlier it was forced to temporarily halt production of racing tires due to heavy competition. Nevertheless, the popularity of the Goodyear tire on the racing circuit led to a popular demand for the return of the brand.
By 1930 Goodyear had pioneered what would later become known as "tundra tires" for smaller aircraft — their so-called low inflation pressure "airwheel" aviation wheel-rim/tire sets were initially available in sizes up to 46 inches (117 cm) in diameter.
For the next sixty years Goodyear grew to become a multinational corporation with multibillion-dollar earnings. It acquired their rival Kelly-Springfield Tire in 1935. During World War II Goodyear manufactured F4U Corsair fighter planes for the U.S. Military. Goodyear ranked 30th among United States corporations in the value of wartime production contracts. WWII forced the dissolution of the Goodyear-Zeppelin partnership in December 1940. By 1956 they owned and operated a nuclear processing plant in Ohio.
Sales for 1969 topped $3 billion, five years later sales topped $5 billion and it boasted operations in thirty-four countries. In 1978 the original Akron plant was converted into a Technical Center for research and design. By 1985 worldwide sales exceeded $10 billion.
Goodyear Aerospace, a holding that developed from the Goodyear Aircraft Company after World War II designed a supercomputer for NASA's Goddard Spaceflight Center in 1979, the MPP. The subsidiary was sold in 1987 to the Loral Corp. as a result of restructuring.
The Goldsmith affair
In October 1986 Goodyear was a victim of a Greenmail attack. British financier James Goldsmith in conjunction with the investment group Hanson purchased 11.5% of Goodyear's outstanding common stock. They threatened to take the company over. On November 20, 1986, Goodyear acquired all of the 12,549,400 shares of stock held by Goldsmith's group at an above-market price of $49.50 per share. Goodyear also made a tender offer for up to 40 million shares of its stock from other shareholders at $50 per share. The tender offer resulted in Goodyear buying 40,435,764 shares of stock in February 1987.
As a result, Goodyear took a charge of $224.6 million associated with a massive restructuring plan. The company closed plants in Cumberland, Maryland; New Toronto, Ontario, Canada; and Windsor, Vermont. It sold its Goodyear Aerospace business to Loral Corporation for $588 million and its Motor Wheel business to MWC Inc. for $175 million. Two subsidiaries involved in agricultural products, real estate development, and a resort hotel in Arizona were sold for $220.1 million.
1990 to present
The last major restructuring of the company took place in 1991. Goodyear hired Stanley Gault, former CFO of Rubbermaid to expand the company into new markets. The moves resulted in 12,000 employees being laid off.
On July 10, 2008, Goodyear was recognized as one of America’s most respected companies by the Reputation Institute (RI) and Forbes magazine. Goodyear ranked 16th on the magazine’s third annual listing of companies with the best reputations in the United States.
The list is based on the results RI’s Global Pulse consumer opinion survey, which measures the overall respect, trust, esteem, admiration and good feelings consumers hold toward the world’s largest companies.
Scores are based on RI’s seven dimensions of reputation: products/services, innovation, workplace, citizenship, governance, leadership and performance. RI said the 2008 survey indicates that consumers are most influenced by a company’s high-quality products and services as well as its governance and citizenship.
Goodyear’s score of 76.0, represented a 7.54 point increase over 2007 and was the largest year-over-year improvement of any company on the list. Goodyear is the only tire company on the top-75 list.
The recognition from RI and Forbes is the fifth significant honor for Goodyear in 2008. The company was named the world’s most admired company in the motor vehicle parts industry by Fortune magazine. Audit Integrity Inc. and Forbes magazine ranked Goodyear sixth on their list of America’s most trustworthy companies. The Wall Street Journal recognized Goodyear for leading shareholder return for the past five years in the automotive category. Goodyear was also ranked among the Top 100 Corporate Citizens selected by CRO magazine.
The company announced in summer 2009 that it will close its tire plant in the Philippines as part of a strategy to address uncompetitive manufacturing capacity globally by the end of the third quarter.
Goodyear announced plans to sell the assets of its Latin American off-road tire business to Titan Tire for US$98.6 million, including the plant in Sao Paulo, Brazil and a licensing agreement that allows Titan to continue manufacturing under the Goodyear brand. This deal is similar to Titan's 2005 purchase of Goodyear's US farm tire assets.
In 2011, more than 70 years after the dissolution of the Goodyear-Zeppelin Corporation, it is announced that Goodyear will partner with Zeppelin again (the legacy company Zeppelin Luftschifftechnik) to build more zeppelins together.
- 1898: Goodyear founded
- 1899: automobile tires added to the original product line of bicycle tires, carriage tires and horseshoe pads
- 1901: Seiberling makes racing tires for Henry Ford
- 1903: Paul Litchfield granted patent on first tubeless automobile tire (Litchfield would go on to become president of Goodyear-Zeppelin, then board chairman)
- 1908: Ford's Model T is outfitted with Goodyear tires
- 1909: first pneumatic aircraft tire
- 1911: first airship envelope
- 1912: Goodyear blimp first debuts
- 1917: made airships and balloons for the U.S. military during World War I
- 1919: tires on the winning car at the Indianapolis 500
- 1924: Zeppelin patents acquired, joint venture Goodyear-Zeppelin Corporation formed with the German company
- 1925: Pilgrim is launched, the first commercial non-rigid airship to use helium
- 1926: world's largest rubber company, based on sales of $230,161,356
- 1927: initial public offering 
- 1929: construction of world's largest airship dock started in Akron
- 1935: acquired Kelly-Springfield Tire
- 1937: first American-made synthetic rubber tire
- 1940: in December, Goodyear-Zeppelin Corporation dissolved with WWII straining partnership
- 1942: awarded contract to build Corsair fighter planes
- 1944: tire testing begins near San Angelo, Texas
- 1947: first nylon tires developed
- 1949: first television advertising with sponsorship of "The Goodyear Review," hosted by Paul Whiteman
- 1954: first nationwide strike in company's history lasted 52 days
- 1956: Goodyear-operated U235 atomic processing plant opens in Ohio
- 1957: Goodyear Proving Grounds for tire testing, near San Angelo, Texas, is rebuilt
- 1958: production of foam-padded instrument panels begun for 1959 model cars
- 1962: Goodyear racing tires used on more winning stock and sports cars than any other brand
- 1963: Goodyear produces its one billionth tire
- 1965: radial-ply tires made available in a full range of sizes to auto manufacturers
- 1967: Goodyear introduces the Polyglas tire, one of the first wide-tread bias-belted fiberglass tires, which along with similar tires from competitors such as the Firestone Wide-Oval would become regular equipment on 1970 to 1974 models, which would be superseded by radial tires beginning in 1975.
- 1969: sales reach $3 billion
- 1970: first tires on the moon (Apollo 14)
- 1974: sales reach $5 billion
- 1975: all tires used in Indianapolis 500 supplied by Goodyear
- 1976: Chemical Division shipped first shatterproof polyester resin bottles
- 1977: industry's first all-season tire (Tiempo) introduced
- 1978: Akron plant converted into Technical Center for R&D
- 1983: three billionth tire produced
- 1984: worldwide sales exceed $10 billion
- 1986: James Goldsmith takeover attempt and resulting restructuring
- 1987: completion of the California - Texas "All American" oil pipeline
- 1991: Aquatred tire introduced
- 1992: began selling tires at Sears stores
- 1993: opened first tire store in Beijing, China
- 1993: inauguration of Dalian plant, China
- 1994: "electronic store" opened on CompuServe
- 1995: worldwide sales exceed $13 billion
- 1995: Bought Polish Tire Company Dębica,
- 1998: sold the All American Pipeline and Celeron businesses
- 1999: Announced $1 billion global alliance with Japan's Sumitomo Rubber Industries, which had rights to the Dunlop tire brand in much of the world, to establish six joint ventures in North America, Europe and Japan
- 2000: formed an Internet-based purchasing alliance with five other rubber companies called RubberNetwork.com
- 2003: quarterly dividend to shareholders eliminated
- 2004: Assurance TripleTred and ComforTred tires introduced
- 2005: North American farm tire operations sold to Titan Tire Corporation
- 2006: Goodyear blimp made maiden voyage in China
- 2007: Engineered Products Division sold to Carlyle Group; EPD is renamed Veyance Technologies
- 2008: Voluntary Employees’ Beneficiary Association trust (VEBA) approved by U.S. District Court, funded with $1 billion
- 2009: Goodyear Assurance Fuel Max tire introduced in North America
- 2010: plans announced to sell European and Latin American farm tire businesses
- 2011: after being dissolved during WWII, Goodyear and Zeppelin's legacy company partner again to build more airships together
- 2013: New headquarters complex opens in Akron
Corporate structure and leadership
The Goodyear Tire & Rubber Company is structured into the following units:
- Asia Pacific Region
- Dan Smytka, President
- Europe, Middle East & Africa Business
- Darren Wells, President
- Latin American Region
- Jaime C. Szulc, President
- North American Tire
- Steve McClellan, President
Board of Directors
- William J. Conaty.
- James A. Firestone.
- Werner Geissler.
- Peter S. Hellman.
- Richard J. Kramer.
- W. Alan McCollough.
- John E. McGlade.
- Roderick A. Palmore.
- Shirley D. Peterson.
- Stephanie Streeter.
- Thomas H. Weidemeyer.
- Michael R. Wessel.
- Douglas Tires
- Dunlop Tyres
- The Kelly Springfield Tire Company
- Goodyear Dunlop Sava Tires (Slovenia)
- Fulda (Germany)
- Dębica (Poland)
- Wingfoot Commercial Tire Systems, LLC
- Bluestreak (Indonesia)
- Regetta (Australia) Distributed by KMART
- LS2000 (Japan) Distributed by Goodyear Autocare
Sexual discrimination lawsuits
Lilly Ledbetter was a supervisor at Goodyear Tire and Rubber’s plant in Gadsden, Alabama, from 1979 until her retirement in 1998. For most of those years, she worked as an area manager, a position largely occupied by men. Initially, Ledbetter’s salary was in line with the salaries of men performing substantially similar work. Over time, however, her pay slipped in comparison to the pay of male area managers with equal or less seniority. By the end of 1997, Ledbetter was the only woman working as an area manager and the pay discrepancy between Ledbetter and her 15 male counterparts was stark: Ledbetter was paid $3,727 per month; the lowest paid male area manager received $4,286 per month, the highest paid, $5,236.
Lilly Ledbetter sued Goodyear claiming she was paid less than men doing the same work. She won the suit and was awarded $360,000, the jury deciding that Goodyear had clearly engaged in discrimination. The case was appealed to the Supreme Court. In Ledbetter v. Goodyear Tire & Rubber Co., 550 U.S. ___ (2007), Justice Alito held for the five-justice majority that employers are protected from lawsuits over race or gender pay discrimination if the claims are based on decisions made by the employer 180 days ago or more. The United States Congress overturned this decision by passing the Lilly Ledbetter Fair Pay Act of 2009 which was the first bill signed into law by President Obama.
This was a case of statutory rather than constitutional interpretation. The plaintiff in this case, Lilly Ledbetter, characterized her situation as one where "disparate pay is received during the statutory limitations period, but is the result of intentionally discriminatory pay decisions that occurred outside the limitations period." In rejecting Ledbetter's appeal, the Supreme Court said that "she could have, and should have, sued" when the pay decisions were made, instead of waiting beyond the 180-day statutory charging period.
Justice Ginsburg dissented from the opinion of the Court, joined by Justices Stevens, Souter, and Breyer. She argued against applying the 180-day limit to pay discrimination, because discrimination often occurs in small increments over large periods of time. Furthermore, the pay information of fellow workers is typically confidential and unavailable for comparison. Ginsburg argued that pay discrimination is inherently different from adverse actions, such as termination. Adverse actions are obvious, but small pay discrepancy is often difficult to recognize until more than 180 days of the pay change. Ginsburg argued that the broad remedial purpose of the statute was incompatible with the Court's "cramped" interpretation. Her dissent asserted that the employer had been, "Knowingly carrying past pay discrimination forward" during the 180-day charging period, and therefore could be held liable.
Researchers at the University of Massachusetts Amherst identified Goodyear as the 19th-largest corporate producer of air pollution in the United States, with roughly 4.16 million lbs of toxins released into the air annually. Major pollutants included sulfuric acid, cobalt compounds, and chlorine. The Center for Public Integrity reports the Goodyear has been named as a potentially responsible party in at least 54 of the nation's Superfund toxic waste sites. On February 8, 2008, Goodyear announced the launch of an environmentally friendly tire produced using a cornstarch-based material. The Goodyear Eagle LS2000 partially replaces the traditional carbon black and silica with filler materials derived from corn starch thanks to "BioTRED compounding technology". The new technology increases the tires "flexibility and resistance to energy loss", which extend the tires life-span and lessen the impact on the environment. Similarly, Goodyear announced on April 22, 2008 that it had joined the U.S. Environmental Protection Agency's SmartWay Transport Partnership. The transport partnership is an attempt between the truck transportation industry and the EPA to reduce air pollution and greenhouse emissions as well as increase energy efficiency. The SmartWay partnership's tractors and trailers will use Goodyear's Fuel Max linehaul tires that increase fuel efficiency while reducing emissions. According to Goodyear and EPA officials "the fuel-efficient line-haul tires deliver up to 4% improved truck fuel economy, and when used with other SmartWay-qualified components, each 18- wheel tractor and trailer used in long-haul can produce savings of up to 4,000 gallons per year, or more than $11,000 annually."
Goodyear's plants in Aurangabad and Ballabhgarh, India have received recognition for their excellence in energy conservation, efficiency and management with awards from both state and national governments.
Foreign Corrupt Practices Act Charges
On February 24, 2015, Goodyear agreed to pay more than $16 million to settle Foreign Corrupt Practices Act "FCPA" charges that two of its African subsidiaries allegedly paid $3.2 million in bribes that generated $14,122,535 in illicit profits. The U.S. Securities and Exchange Commission "SEC" FCPA charges involved Goodyear subsidiaries in Kenya and Angola for allegedly paying bribes to government and private-sector workers in exchange for sales in each country. According to the SEC because “Goodyear did not prevent or detect these improper payments because it failed to implement adequate FCPA compliance controls at its subsidiaries” and, for the Kenyan subsidiary, “because it failed to conduct adequate due diligence” prior to its acquisition. It was not alleged that Goodyear had any involvement with or knowledge of its subsidiaries’ improper conduct. 
||This section contains embedded lists that may be poorly defined, unverified or indiscriminate. (February 2010)|
- Assurance (Passenger All Season)
- TripleTred All Season
- ComfortTred Touring
- CS Fuel Max (SUV)
- CS TripleTred All Season (SUV)
- Integrity (OE All Season)
- Fortera (SUV)
- Silent Armor
- Wrangler (truck)
- Silent Armor
- MTR with Kevlar
- Radial (235/75R15 only)
- Eagle (Touring/Performance/OE)
- Eagle F1
- Eagle GT
- Eagle LS
- Eagle RS-A
- Response Edge
- Carbon Fiber Technology
- Nordic (Winter tires)
- Ultra Grip (winter tires)
- Commercial Truck
- Fuel Max
- Off The Road Tires
- Articulated Dump Truck
- Rigid Haulage Truck
- Mobile Crane
- Port & Container Handling
- Dozer and Loader
- Mine Service
- Motor Grader
- ATV Tires
- Rawhide Camo
- Rawhide MT/R
- RV Tires
- Unisteel series (G670RV, G149RSA, G169RSA, G647RSS, G614RST)
- Wrangler HT (all weather)
- Marathon (trailer towing)
Non-tire industrial (licensed products produced by Veyance Technologies)
- Industrial hose
- Hydraulic products
- Conveyor belt products
- Power transmission products
- Molded Transportation products (vibration control)
- Rubber Track
- Isoprene monomer
- Synthetic rubber for medical applications
- Synthetic rubber for chewing gum
Manufacturing and Development Facilities
|Location||DOT Plant Code||Product/Activity|
|Akron, Ohio, USA||MB||Global headquarters, North America headquarters, Goodyear Dunlop Tires North America headquarters, innovation center, racing tires, chemicals, tire proving grounds, airship operations|
|Danville, Virginia, USA||MC||Aircraft tires, commercial tires|
|Gadsden, Alabama, USA||MD||Consumer tires|
|Lawton, Oklahoma, USA||M6||Consumer Tires|
|Topeka, Kansas, USA||MJ||Commercial tires, OTR tires|
|Hebron, Ohio, USA||P1||Research & Development|
|Fayetteville, North Carolina, USA||PJ||Passenger Car Tires|
|Tyler, Texas, USA||PL||Passenger Car Tires; closed in 2006|
|Tonawanda, New York, USA||DA||Passenger Car Tires, Motorcycle Tires|
|Bayport, Texas, USA||Chemicals|
|Beaumont, Texas, USA||Synthetic Rubber|
|Houston, Texas, USA||Synthetic Rubber|
|Niagara Falls, New York, USA||Chemicals|
|Statesville, North Carolina, USA||Tire Molds|
|Social Circle, Georgia, USA||Tread Rubber|
|Napanee, Ontario, Canada||4B||Passenger Car Tires|
|Medicine Hat, Alberta, Canada||PC||Consumer tires|
|Valencia, Venezuela||PB||Consumer tires, commercial tires|
|São Paulo, Brazil||MX||Latin America headquarters, aircraft tires, aircraft tire retreading|
|Americana, Brazil||Y1||Tire proving grounds, consumer tires, commercial tires, OTR tires|
|Lima, Peru||NT||Consumer tires, commercial tires|
|Philippsburg, Germany||ND||High Performance Passenger Car Tires, Winter Tires|
|Bangkok, Thailand||NY||Consumer tires, aircraft tires, aircraft retreading|
|Pulandian, China||TC||Consumer tires, commercial tires|
|Santiago, Chile||M7||Consumer tires|
|Cali, Colombia||MY||Commercial tires, OTR tires|
|Amiens, France||NC||Consumer tires|
|Adapazarı, Turkey||CO||Consumer tires|
|İzmit, Turkey||PA||Commercial tires, agricultural tires|
|Luxembourg, Luxembourg||KM||Innovation center, regional calendering center, commercial tires, OTR tires, tire proving grounds, tire molds|
|Uitenhage, South Africa||NW||Consumer tires, commercial tires, agricultural tires, OTR tires|
|Wolverhampton, England||NB||Mixing center, retreading|
- "2010 Form 10-K, The Goodyear Tire and Rubber Company". United States Securities and Exchange Commission.
- Terdiman, Daniel. "Goodyear bids goodbye to blimps, says hello to zeppelins". CNET. Retrieved 30 December 2014.
- "FormulaSPEED2.0". Retrieved 29 December 2011.
- "History of DJIA, globalfinancialdata.com".
- Official Goodyear History
- GT | NYSE
- "Flight Magazine, April 4, 1930 — The Goodyear Air Wheel, pgs. 404-405". flightglobal.com. Flightglobal/Archive. April 4, 1930. Retrieved October 23, 2013.
- Peck, Merton J. & Scherer, Frederic M. The Weapons Acquisition Process: An Economic Analysis (1962) Harvard Business School p.619
- History | Fountain Tire
- Titan International | America's Best Since 1898
- Kirdahy, Matthew (2008-07-10). "The 75 Most Reputable Companies in the U.S.". Forbes.com. Forbes. Retrieved 2008-07-10.
- "The Most Respected Companies in the United States - Reputation Institute Releases Results of its Global Pulse U.S. 2008 Study" (PDF). Reputation Institute. 2008-06-04. Retrieved 2008-06-04.
- America's Most Admired Companies 2008 Retrieved 17 March 2008
- America's Most Trustworthy Companies Retrieved 27 March 2008
- Schaal, Dennis. "100 Best Corporate Citizens 2008". CRO Corp, LLC. Retrieved 2008-02-19.
- Goodyear to Close Philippines Tire Plant
- agritica.com, alles over landbouwmechanisatie, tractors, gebruikte machines, tweedehands trekkers
- Titan International | America's Best Since 1898
- Dan (May 3, 2011). "The Goodyear Blimp will become Goodyear Zeppelin". Airships.net. Retrieved May 31, 2013.
- Goodyear Corporate History
- Goodyear Proving Grounds
- Board of Directors
- LEDBETTER v. GOODYEAR TIRE & RUBBER CO.(No. 05-1074) 421 F. 3d 1169, affirmed.
- Day of vindication for grandma as pay law signed January 30, 2009 WASHINGTON (CNN)
- Political Economy Research Institute Toxic 100 Retrieved 14 August 2007
- "Goodyear Launch Environmentally Friendly Tire With Corn Starch". Goodyear. 2008-02-08. Retrieved 2008-05-06.
- "Goodyear Joins U.S. EPA SmartWay Transport Partnership" April 22, 2008. Accessed May 6, 2008
- "Energy Conservation". Archived from the original on April 12, 2008. Retrieved May 6, 2008.
- Pelletier, Paul; Tidman, Aaron; Haviland, Jane (25 February 2015). "Goodyear’s Settlement with the SEC Emphasizes the Importance of FCPA Due Diligence in M&A Transactions and of Having a Robust Anti-Corruption Policy". Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. Retrieved 2 March 2015.
- Horn, George (1 March 2015). "M and A Due Diligence Failures: FCPA and Goodyear". The National Law Review (Barnes & Thornburg LLP). Retrieved 2 March 2015.
- Mandelker, Sigal P.; Emert, Rochelle H.; Caraballo-Garrison, Phillip J. (27 February 2015). "Goodyear Pays for Sins of Subsidiaries in $16 Million Settlement". Proskauer Rose LLP. Retrieved 2 March 2015.
- Richard Korman. The Goodyear Story: An Inventor's Obsession and the Struggle for a Rubber Monopoly (2002)
- Ronald P. Conlin; "Goodyear Advertising Research: Past, Present and Future" Journal of Advertising Research, Vol. 34, 1994. The real story of Goodyear.
- Goodyear Tire & Rubber Company Homepage
- Official Goodyear Tire & Rubber Company Facebook Page
- Official Goodyear Blimp Facebook Page
- Official Goodyear Blimp Twitter Page
- Goodyear Suppliers, Partners, Competitors and Customers