T-Mobile US
Company type | Public Subsidiary |
---|---|
| |
ISIN | US8725901040 |
Industry | Telecommunications |
Predecessors |
|
Founded | 1994 September 2, 2001 (as T-Mobile USA) | (as VoiceStream Wireless PCS)
Founder | John W. Stanton of Western Wireless Corporation |
Headquarters | , United States |
Number of locations | 20,100 (2,200 direct-owned 13,300 exclusive 3rd party 4,600 non-exclusive 3rd party) |
Area served | United States |
Key people | |
Products | |
Revenue | US$79.57 billion (2022) |
US$6.54 billion (2022) | |
US$2.59 billion (2022) | |
Total assets | US$211.3 billion (2022) |
Total equity | US$69.66 billion (2022) |
Number of employees | c. 71,000 (2022) |
Parent | Deutsche Telekom (51.4%)[1] |
Subsidiaries | Metro by T-Mobile Assurance Wireless |
ASN | |
Website | t-mobile |
Footnotes / references [2][3][4][5] |
T-Mobile US, Inc., often shortened as T-Mobile, is an American wireless network operator headquartered in Bellevue, Washington, U.S.[5] Its largest shareholder is multinational telecommunications company Deutsche Telekom AG, which, as of April 2023[update], holds a 51.4%[6] majority stake in the company.[7][8] T-Mobile US is the third-largest wireless carrier in the United States, with 117.9 million subscribers as of December 31, 2023.[9]
The company was founded in 1994 by John W. Stanton of the Western Wireless Corporation as VoiceStream Wireless. Deutsche Telekom then gained plurality ownership in 2001 and renamed it after its T-Mobile brand. T-Mobile US provides wireless voice and data services in the United States under the T-Mobile and Metro by T-Mobile brands (the latter was acquired via the purchase of MetroPCS in a reverse takeover in 2013, resulting in T-Mobile going public on the NASDAQ stock exchange), and also serves as the host network for many mobile virtual network operators. The company has annual revenues of around $80 billion.[5] In 2015, Consumer Reports named T-Mobile the number one American wireless carrier.[10]
On April 1, 2020, T-Mobile and Sprint Corporation completed their merger, with T-Mobile now being the sole owner of Sprint, making Sprint an effective subsidiary of T-Mobile until the Sprint brand was officially discontinued on August 2, 2020, with the headquarters becoming T-Mobile offices.[11][12][13] As part of the merger, T-Mobile US acquired Assurance Wireless, the service subsidized by the Lifeline Assistance program of the federal Universal Service Fund.[14]
History
T-Mobile U.S. traces its roots to the 1994 establishment of VoiceStream Wireless PCS as a subsidiary of Western Wireless Corporation. After its spin off from parent Western Wireless on May 3, 1999, VoiceStream Wireless was purchased by Deutsche Telekom AG in 2001 for $35 billion and renamed T-Mobile USA, Inc., in July 2002. In 2013, T-Mobile and MetroPCS finalised a merger of the two companies which started trading as T-Mobile U.S.[15][16][17][18]
VoiceStream Wireless
VoiceStream Wireless PCS was established in 1994 as a subsidiary of Western Wireless Corporation to provide wireless personal communications services (PCS) in 19 FCC-defined metropolitan service areas in several western and southwestern states using the GSM digital wireless standard.[19] VoiceStream Wireless' digital, urban service areas complemented the analog, rural service areas marketed by Western Wireless under the Cellular One brand.[20]
Western Wireless spun off its VoiceStream Wireless division into a new company called VoiceStream Wireless Corporation in May 1999.[21]
Omnipoint and Aerial acquisition
In 2000, VoiceStream Wireless acquired two regional GSM carriers. Omnipoint Corporation, a regional network operator in the Northeastern U.S., was acquired on February 25, 2000. Aerial Communications Inc.; a regional network operator in the Columbus, Houston, Kansas City, Minneapolis-St. Paul, Pittsburgh, and Tampa-St. Petersburg-Orlando markets; was acquired on May 4, 2000.[22] The combined company retired the Omnipoint and Aerial brands and completed integrating the three companies by converting to a single customer billing platform, implementing standard business practices and launching the VoiceStream brand and "GET MORE" marketing strategy in all markets.[23]
Deutsche Telekom acquires VoiceStream and Powertel
On June 1, 2001, Deutsche Telekom (DT) completed its acquisition of VoiceStream Wireless, Inc., for $35 billion and Southern U.S. regional GSM network operator Powertel, Inc., for $24 billion. By the end of 2001, VoiceStream Wireless had 19,000 employees serving 7 million subscribers.
On September 2, 2001, VoiceStream Wireless Inc. adopted the name, T-Mobile USA, Inc. and began rolling out the T-Mobile brand, starting with locations in California and Nevada.[24] T-Mobile USA, Inc. was an operating entity of T-Mobile International AG,[4] before becoming a direct subsidiary of Deutsche Telekom AG.[25] The merger became official in July 2002.[26]
SunCom acquisition
On September 17, 2007, the company announced the acquisition of regional GSM carrier SunCom Wireless Holdings, Inc. for $2.4 billion; the acquisition closed on February 22, 2008. By September 8, 2008, SunCom's operations were integrated with those of the company. The acquisition added SunCom's 1.1 million customers to the company's customer base and expanded the company's network coverage to include southern Virginia, North Carolina, South Carolina, eastern Tennessee, northeastern Georgia, Puerto Rico and the U.S. Virgin Islands. Following the Suncom acquisition, T-Mobile possessed native network presence in all the major metro areas in the United States.
Aborted acquisition by AT&T
On March 20, 2011, AT&T announced its intention to purchase T-Mobile US from Deutsche Telekom. The Antitrust Division of the United States Department of Justice responded by filing a federal lawsuit on August 31, 2011, to block the merger.[27] AT&T then decided to formally abandon the merger bid on December 19, 2011.[28]
Merger with MetroPCS Communications
On October 3, 2012, MetroPCS Communications reached an agreement to merge with T-Mobile USA. MetroPCS shareholders would hold a 26% stake in the company formed after the merger, which retained the T-Mobile brand. While the new company was still the fourth-largest carrier in the United States (at the time), the acquisition gave T-Mobile access to more spectrum and financial resources to maintain competitiveness and expand its LTE network.[29] The merger between T-Mobile USA Inc. and MetroPCS was officially approved by MetroPCS shareholders on April 24, 2013. The deal was structured as a reverse takeover; the combined company went public on the New York Stock Exchange as TMUS and became T-Mobile U.S. Inc. on May 1, 2013.[30] The merger agreement gave Deutsche Telekom the option to sell its 72% stake in the company formed by the merger and valued at around $14.2 billion to a third party before the end of the 18-month lock-up period.[31]
The "Un-carrier", additional wireless spectrum acquisition
In March 2013, T-Mobile introduced a major overhaul of its plan structure, marketed by branding themselves as being "the Un-carrier". A new contract-free pricing structure with simpler plans was introduced in which a phone's cost is paid over a two-year financing plan.[32] The "Un-carrier" strategy has since been expanded to encompass other value-added services, such as a plan add-on allowing phone trade-ins for early upgrades twice per year,[33] carrying over unused data allotments for up to a year,[34] and zero-rating of selected music and video services (the latter locked to "DVD quality") over the mobile network,[35][36] These moves came as part of an effort under new CEO John Legere to help revitalize the business as it improves its network quality.[32]
Though this system is said to improve network quality, issues surrounding net neutrality infringement have also come to light. The type of zero-rating that is offered by T-Mobile allows it to charge higher rates to third-parties, meaning that ISP can prioritize the company that pays a higher premium. This makes it more difficult for smaller third-parties who are unable to pay the high premium charged by the ISP.[37]
On June 28, 2013, T-Mobile agreed to buy wireless spectrum for the Mississippi Valley region from its competitor U.S. Cellular for around $308 million, allowing it to expand its 4G network across 29 more markets.[38]
On January 6, 2014, T-Mobile signed agreements with Verizon Wireless to purchase some 700 MHz A-Block spectrum licenses for $2.365 billion. Moreover, a transfer of some AWS and PCS spectrum licenses with a value of $950 million has been agreed upon by T-Mobile and Verizon. The acquisition reportedly gave T-Mobile additional coverage for approximately 158 million people in 9 of the top 10 and 21 of the top 30 U.S. markets.[39]
Merger with Sprint Corporation
On April 29, 2018, T-Mobile US and Sprint Corporation announced their intention to merge.[40] Although the U.S. Justice Department initially approved the merger on July 26, 2019,[41] the attorneys generals from several states filed a lawsuit in the U.S. District Court for the Southern District of New York to block it, alleging that the merger would result in higher prices for consumers in the range of $4.5 billion annually.[42][43] District Judge Victor Marrero then announced his decision in favor of the merger on February 11, 2020, stating that it "is not likely to substantially lessen competition like the suing [states] had claimed it would" and that Sprint "does not have a sustainable long-term competitive strategy" to remain a viable competitor.[44][45][46]
The merger finally closed on April 1, 2020,[47] and then the Sprint brand was officially discontinued on August 2, 2020.[48] Leadership, background and stock changes happened immediately, with customer-side changes happening over time. Billing was already showing the T-Mobile brand, and all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts were still managed by employees in separate systems and the company still offered Sprint branded SIM cards. New rate plans were also introduced as well for all new and existing customers from both companies, though all were grandfathered into their current plan should they choose not to switch to a new T-Mobile plan for at least three years.[11][12][13][49][50]
As part of the Sprint merger, T-Mobile US acquired Assurance Wireless, the service subsidized by the Lifeline Assistance program of the federal Universal Service Fund.[14]
Acquisition of Mint Mobile and Ultra Mobile
In March 2023, T-Mobile US agreed to acquire Ka’ena Corporation as well as subsidiaries and brands: Mint Mobile, a successful budget direct-to-consumer prepaid wireless brand in the US, and Ultra Mobile, a wireless service that offers international calling options to communities across the country, for up to $1.35 billion. It was noted that Ryan Reynolds who owns a majority stake in Mint Mobile will stay on as Mint's official spokesman. The deal is expected to close later this year, and the final price will be based on Ka’ena's performance. [51][52]
Wireless networks
The company owns licenses to operate a cellular communications network in the 1900 MHz (PCS) and 1700 MHz (AWS) bands with coverage in many parts of the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands, as well as licenses in the 700 MHz band (block A mostly) available in certain parts of the country. In 2017 T-Mobile also acquired a nationwide 600 MHz license. It deployed this spectrum over the following few years as it was vacated by television stations across the country in stages. With respect to technology, depending on the location, in the 1900 MHz band it deploys GSM and/or LTE (Band 2 and 25); in the 1700 MHz band it deploys LTE (B4 and B66); LTE in the 700 MHz (B12) and 850 MHz (B5) bands; LTE and 5G NR on 600 MHz (B71) and 2500 MHz (B41) bands; and 5G NR only on 24 GHz (n258), 28 GHz (n261) and 39 GHz (n260) bands. Its LTE network also supports VoLTE. It provides coverage in areas where it does not own radio frequency spectrum licenses via roaming agreements with other operators of compatible networks. T-Mobile began its VoNR rollout in June 2022.[53]
Cellular network
2G GSM
This article may require cleanup to meet Wikipedia's quality standards. The specific problem is: Suffers from recentism, with excessive detail on the latest changes; too many paragraphs begin with a date, making this read more like a timeline. (May 2022) |
The company's predecessor, VoiceStream Wireless, began building a regional, 2G, 1900 MHz GSM, circuit-switched, digital cellular network in 1994 and first offered service in 1996 in Honolulu and Salt Lake City. From that starting point, the network has expanded in size through acquisitions of other cellular-network operators and additional spectrum purchases. The network has also expanded in capabilities through the introduction of new technologies. VoiceStream upgraded the 1900 MHz network to include packet switching via General Packet Radio Service (GPRS), then increased packet-switched data transmission speeds via Enhanced Data Rates for GSM Evolution. In 2006, the company spent $4.2 billion to purchase 120 D, E or F block 1700 MHz AWS licenses[54] and began rolling out 3G UMTS services in those frequency bands. The company upgraded network equipment and back-haul capabilities to enable HSPA (High Speed Packet Access), and later HSPA+ and LTE services.
Packet-switched data service first became available to users in the form of General Packet Radio Service (GPRS). Packet-switched data speeds increased when Enhanced Data Rates for GSM Evolution (EDGE) was incorporated into the network. EDGE coverage was available within at least forty percent of the GSM footprint.[55]
Both voice capacity and packet-switched data speed improved when 3G Universal Mobile Telecommunications System (UMTS) equipment was installed in the network. On January 5, 2010, the company announced that it had upgraded its entire 3G network to HSPA 7.2 Mbit/s, an improvement from its previous peak of 3.6 Mbit/s. It also said that it planned to be the first U.S. carrier to deploy HSPA+ across its network by mid-2010. The company had finished HSPA+ trials in Philadelphia, Pennsylvania, and had begun deploying HSPA+ across its network. GSM shut down is now planned, with date yet to be announced. However, starting February 9, 2024, some 2G sites may come offline prior to full retirement.[56][57]
3G UMTS
In September 2006, the Federal Communications Commission (FCC) auctioned licenses in the first Advanced Wireless Services band. This band was an area of wireless spectrum, half in the 1700 MHz and half in the 2100 MHz frequencies, that was already in use by government services. The spectrum was planned to become available after the government users migrated to different frequencies.
The auction made numerous licenses available in overlapping market-areas, economic-areas, and regional levels. Each license was individually bid upon, and T-Mobile USA was the winner in 120 license auctions, at an aggregate price of $4.18 billion. As part of its winnings, T-Mobile USA gained nationwide coverage of 1.7 GHz and 2.1 GHz, with numerous areas being supplemented with additional licenses. Examples include New York City, Chicago, and Boston where T-Mobile USA acquired one-third (33 percent) of the available spectrum, or San Francisco, Houston, and Miami where they acquired 45 percent of the available spectrum.[58]
On October 6, 2006, two weeks after confirming its winning bids, the company announced its intentions to create a UMTS third-generation, or 3G, cellular network with the spectrum it had won. It said it would utilize and build on the experience of T-Mobile International's European subsidiaries, which already implemented 3G networks. At the time of initial roll-out, the company intended to offer 7.2 Mbit/s service, making the company's 3G network the fastest in the U.S. The upgrade was forecast to cost $2.6 billion, in addition to the $4.12 billion spent to acquire the spectrum licenses.[59]
In the same announcement, the company indicated it had already begun to deploy about half of the upgraded equipment, beginning in major markets such as New York City. With the equipment in place, it would be able to activate its network as soon as the government agencies vacated the spectrum. The company had hoped to have its network activated by mid-2007, but as of September 2007, the government users had not vacated the AWS band.[59]
The company began selling its first 3G-capable phone, the Nokia 6263, in November 2007 and announced in February 2008 that its 3G network would finally be activated "within the next few months".[60][61] and released in the New York City market on May 1, 2008.[62]
By 2009, the company had launched its 3G network in more than 200 markets, covering some 208 million points of presence (POPS).[63] On June 28, 2010, the company announced that it would begin to upgrade its network from HSPA+ 21 to HSPA+ 42 beginning sometime in 2011.[64] T-Mobile also markets HSPA and HSPA+ services as 4G.[65][66] Throughout 2015, T-Mobile began refarming UMTS/HSPA services from the original AWS band to their PCS band to expand bandwidth available for LTE. This rendered a select number of T-Mobile 3G devices inoperable on the 3G network.[67] T-Mobile shut down its UMTS network on July 1, 2022.[56]
4G LTE
On February 23, 2012, during the Q4 Earnings Call, T-Mobile laid out the future of their 4G upgrade path. They would roll out the LTE network on the AWS spectrum, and transition their HSPA+ network to the PCS band. To achieve compatibility with other networks and phones in the US, T-Mobile began this transition in March 2013, and the rollout of LTE is currently underway as T-Mobile expands to more markets.[68] Due to the failed acquisition of T-Mobile USA by AT&T, T-Mobile USA received additional UMTS frequency band 4 (AWS) spectrum. On March 26, 2013, T-Mobile began rolling out LTE in 7 markets: Baltimore, San Jose, Washington, D.C., Phoenix, Las Vegas, Kansas City, and Houston.[69]
On August 21, 2012, the FCC approved a deal between T-Mobile and Verizon in which T-Mobile gained additional AWS spectrum licenses in 125 Cellular Market Areas.[70]
On February 25, 2014, T-Mobile announced in its Q4 2013 earnings call that its 4G LTE network covered 209 million people in 273 metro areas. They also planned to start rolling out their 700 MHz A-Block spectrum by the end of 2014, which by the end of the rollout would cover 158 million people. This spectrum led to improved LTE coverage overall in these areas, particularly indoors.[71]
On March 13, 2014, T-Mobile announced a new plan to upgrade its entire 2G/EDGE network to 4G LTE. They expected 50% to be done by the end of 2014, and it to be "substantially complete" by the middle of 2015.[72]
On December 16, 2014, T-Mobile announced during CEO John Legere's Un-carrier 8.0 interview that their 4G LTE network covered 260 million people and their 700 MHz Band 12 LTE had been rolled out in Cleveland, Colorado Springs, Minneapolis, and Washington, D.C. They expected to cover 280 million with LTE by mid-2015 and 300 million by the end of 2015. They also stated that they covered 121 metro areas with their Wideband LTE.[73]
On October 27, 2015, T-Mobile announced in its Q3 2015 earnings call that they covered over 300 million people with LTE, reaching their 2015 end of year goal months ahead of schedule. They had 245 markets with Wideband (at least 15+15 MHz) LTE. They also had 204 markets with Extended Range 700 MHz Band 12 LTE covering around 175 million people. Their coverage map revealed that they now had new native LTE coverage in Montana, the Dakotas, Eastern West Virginia, and Northern Michigan.[74]
On May 25, 2016, T-Mobile announced that it will be purchasing the 700Mhz A-block license (LTE band 12) for the Chicago metro area. When this transaction closes, together with several other pending 700Mhz license acquisitions, T-Mobile expects to possess 700Mhz licenses covering a total of 272 million people, or 84% of the US population – including 10 of the top 10 largest US metro areas. T-Mobile refers to its 700Mhz low-band network as 'Extended-range LTE' and claims it penetrates buildings and reaches out farther than its PCS and AWS only network.[75] In September 2016, T-Mobile launched 4x4 MIMO and 3 channel carrier aggregation allowing theoretical speeds of 400 Mbit/s, and also announced that the company's LTE network reaches over 312 million potential subscribers.[76]
In early 2017, T-Mobile purchased 45% of available 600 MHz spectrum in the US, covering 100% geographically of the US. They started the rollout of LTE on this band on August 15, 2017.[77]
In 2018 T-Mobile has stated they will not discontinue rollout and upgrades of LTE in favor of 5G. Instead, they will continue to grow and support their LTE network to work simultaneously with 5G.[78][79][80]
As of January 22, 2019, the LTE-Advanced upgrade has been deployed in 6,000 cities and towns.[81]
As of October 28, 2019, LTE now covers 326 million people.[82]
As of February 6, 2020, the 600 MHz network reaches 8,900 cities and towns, covering 248 million people.[83]
5G NR
Preparations
On June 25, 2018, T-Mobile and Nokia completed their first bi-directional 5G NR transmission in the 28 GHz frequency compliant with 3GPP 5G standards, showing a big step forward to building a nationwide 5G Network.[84]
On November 20, 2018, T-Mobile and Nokia completed their first downlink 5G NR transmission in the 600 MHz frequency compliant with 3GPP 5G standards in Spokane, Washington. 28 GHz only reaches roughly 1 square mile (2.6 km2), whereas 600 MHz can reach hundreds of square miles. This marks one step closer to a rural 5G network, one highly sought improvement with 5G technology (high-speed data in rural areas).[85]
On January 7, 2019, T-Mobile and Ericsson completed the first audio and video call using a live 5G NR network using 3 separate frequency bands; 600 MHz, 28 GHz, and 39 GHz. This was also the first live network test with successful uplink and downlink.[86]
On July 11, 2019, T-Mobile and Ericsson completed their first n71 (600 MHz) data session in their lab in Bellevue, Washington on a commercial 5G modem, the Snapdragon X55, which is the first commercial 5G modem to feature the n71 band. However, the modem was pre-market and not in any commercially available device.[87]
Vendors
On July 30, 2018, T-Mobile and Nokia announced a $3.5 billion contract for equipment and software to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands.[88]
On September 11, 2018, T-Mobile and Ericsson announced a $3.5 Billion contract for equipment to build out a nationwide 5G network that will be compliant with 3GPP 5G standards. The network will use the 600 MHz and 28 GHz frequency bands.[89] This marked $7 billion invested in T-Mobile's 5G network, which will use both companies equipment.
Launches
On February 26, 2018, T-Mobile announced it would roll out 5G to 30 cities by the end of 2018, with compatible handsets delivering early 2019. They also stated their 5G network will be able to work simultaneously with their 4G LTE network, delivering faster speeds and broader range.[79][80]
On June 28, 2019, T-Mobile officially launched their 5G mmWave network with the launch of their first commercially available 5G NR device, the Galaxy S10 5G. The network has launched in 6 cities; Los Angeles, NYC, Atlanta, Dallas, Las Vegas, and Cleveland.[90]
On August 4, 2020, T-Mobile launched standalone (SA) mode across their national 5G network, becoming the first operator in the world to do so.[91] They also stated SA mode improved 5G coverage because a connection to a mid-band LTE cell was no longer required as it was in non-standalone mode (NSA).
Extended-Range 5G
On November 7, 2019, T-Mobile announced that its 600 MHz 5G network will launch on December 6, 2019. The network will launch alongside the first two 600 MHz 5G-capable devices, the Samsung Galaxy Note 10+ 5G and the OnePlus 7T Pro 5G McLaren Edition.[92][93]
On December 2, 2019, T-Mobile officially launched its 600 MHz 5G network. It launched with an initial coverage of 200 million people and over 5,000 cities or towns.[94]
As of February 15, 2023, T-Mobile's 600 MHz network covers an estimated 323 million pops.[95]
Ultra Capacity 5G
On April 21, 2020, T-Mobile launched the T-Mobile branded 2.5 GHz as Ultra-Capacity 5G with the spectrum it acquired in the Sprint merger in Philadelphia. In October 2023, the company announced that their Ultra-Capacity 5G (including PCS, 2.5 GHz and 24/28/39 GHz) currently covers over 300 million pops, by providing an average speed of 400 MB/s, two months ahead of schedule by the year-end.[95]
T-Mobile also stated that the same network will go live in New York, NY, the first city with all 3 parts of T-Mobile's "layer cake" strategy to 5G NR of having 3 separate bands on low, mid and high band frequencies.[96][97]
T-Mobile has also acquired C-Band 3.7 GHz licenses in early 2021 for an average of 40 MHz of spectrum covering 225 million people nationwide, bidding over $9.3 billion in licenses. This spectrum is currently pending and is going be in use by the end of 2023, adding an additional layer of "Ultra-Capacity 5G" with deployment starting in early 2023.[98][99]
On January 31, 2022, T-Mobile announced that they have bid on C-Band 3.45 GHz licenses for approximately $3 billion from Auction 110 auctioned off by Federal Communications Commission for an average of 21 MHz of spectrum to bring up to 184 million people covered across the United States, placing second behind AT&T. T-Mobile intends to deploy this spectrum alongside its C-Band holdings in 2023.[100][99]
Roaming
T-Mobile has roaming arrangements with a number of national and regional mobile network operators, including AT&T Mobility.
As of 2008, prepaid customers have almost all of the postpaid domestic roaming privileges and restricted international roaming to Canada and Mexico.[101]
In 2009, T-Mobile USA began removing AT&T Mobility roaming coverage in many locations across the country, and updated its on-line coverage maps[102][103] to reflect the smaller coverage area. AT&T Mobility roaming remains available in select locations, primarily on smaller carriers that were acquired by AT&T Mobility after long-term roaming contracts were in place between T-Mobile and the smaller carriers, including Centennial Wireless and Edge Wireless.
On June 29, 2010, the company launched voice service in the Gulf of Mexico on GSM via roaming agreement through Broadpoint. T-Mobile USA was scheduled to launch data service in Fall 2010.[104] Also in 2010, T-Mobile US became a member of the FreeMove alliance.
On October 9, 2013, T-Mobile announced Simple Global, a service included with eligible Simple Choice plans. This service allows one to roam in over 100 countries with unlimited text and speed-limited data, and make calls at $0.20/minute. High-speed data passes will be available for purchase.[105] On March 7, 2014, T-Mobile announced this number will be increasing to 122 countries.[106] If one is connected to WiFi in one of these countries, and their phone supports WiFi calling, all calls and texts to and from the US are free, and work the same as if they were on the cellular network.[107]
On July 15, 2015, T-Mobile launched Mobile Without Borders, a service included with all new T-Mobile plans and available as an add-on to grandfathered or promotional plans for $10. This service allows the user to use their normal voice, text message, and data allotments while roaming in Mexico and Canada. Most T-Mobile services are available while roaming, with the notable exception of using the data in one's Data Stash.
In August 2015, T-Mobile joined the Competitive Carriers Association's Data Services Hub, enabling the company to expand roaming partnerships with over a dozen rural and regional carriers. Smaller carriers will now be able to access T-Mobile's LTE network for roaming and T-Mobile will be able to expand roaming partnerships and extend its footprint with members whose network technologies had previously been incompatible.[108]
In October 2017, T-Mobile announced that starting November 12, 2017, LTE-speeds will be limited at 5 GB (with speeds going at speeds at 128 kbit/s or 256 kbit/s on some plans) while data roaming in Canada and Mexico still remains unlimited. However, calling and texting in these countries still remain free from roaming charges.[109] T-Mobile also announced a partnership with US Cellular in California, Iowa, Washington, and Wisconsin to expand 4G LTE coverage. Compatible device required.[110]
In August 2022, T-Mobile and SpaceX announced a partnership called Coverage Above and Beyond where the latter's satellites would provide connections for cellphones throughout the US, even in remote areas with no existing service. The goal was to allow customers to have service everywhere, with no dead zones. Starlink satellites would function like cell towers. At the time of announcement, the plan was to start with text messages and messaging apps and using existing hardware as opposed to new phones.[111][112][113][114][115]
Radio frequency spectrum chart
T-Mobile network
The following chart describes radio frequency spectrum bands accessible by the company's customers.
Frequency Band | Band number | Protocol | Generation | Status | Notes |
---|---|---|---|---|---|
850 MHz CLR | 5 | GSM/GPRS/EDGE | 2G | Active | Operates in the 1.5x1.5 block of 850 MHz that T-Mobile owns in Myrtle Beach, SC.[116] Shut down planned with date yet to be announced. However, starting February 9, 2024, some 2G sites may come offline prior to full retirement.[56][57] |
1.9 GHz PCS | 2 | Active/refarming to NR | Currently retaining 2G service for M2M customers and international roaming. Shut down planned with date yet to be announced. However, starting February 9, 2024, some 2G sites may come offline prior to full retirement.[56][57] | ||
600 MHz DD | 71 | LTE/LTE-A/ LTE-A Pro |
4G | Branded as 'Extended-range LTE'. Spectrum purchased in early 2017, network launched in August 2017. Licenses cover 100% of the United States.[117][118] | |
700 MHz Lower SMH A/B/C Blocks, Upper SMH C Block |
12 | Active/building out | Branded as 'Extended-range LTE'. Rollout began in December 2014. The company owns 700 MHz licenses covering about 85% of the US population. | ||
13 | Active | Band 13 limited to Puerto Rico and USVI. Network previously operated by Open Mobile, under the Sprint name.[119] | |||
850 MHz CLR | 5/26 | T-Mobile owns a 10x10 block of 850 MHz spectrum that has been deployed in Myrtle Beach, SC.[116] Band 26 acquired from Sprint and is currently active in a few locations to maintain license requirements.[120] To be sold per merger requirements. | |||
1.9 GHz PCS | 2/25 | Active/refarming to NR | Used in rural areas for 2G to LTE conversions, and in cities for additional capacity.[121][122][123] Band 25 G-block acquired from Sprint.[124] | ||
1.7/2.1 GHz AWS | 4/66 | Active/building out | Main LTE band in most markets. Band 66 extended AWS-3 block for additional capacity in some areas.[125] | ||
2.5 GHz BRS/EBS | 41 | Active/refarming to NR | Launched alongside n41 in some markets for additional LTE capacity. | ||
3.5 GHz CBRS | 48 | Active/building out | Additional capacity in select cities.[126][127] | ||
5.2 GHz U-NII | 46 | License assisted access (LAA). Additional capacity in select cities.[128] | |||
600 MHz DD | n71 | NR | 5G | Primary low-band 5G network.[79] Launched on December 2, 2019.[94] Licenses cover 100% of the United States. Branded as 'Extended Range 5G'. | |
1.9 GHz PCS | n25 | Currently being refarmed from T-Mobile's GSM and UMTS networks and from Sprint's former CDMA and LTE networks. | |||
2.5 GHz BRS/EBS | n41 | Acquired spectrum from Sprint merger. Primary 5G mid-band frequency.[96][97] Branded as 'Ultra Capacity 5G'. | |||
3.4 GHz C-Band | n77 | Pending deployment/in trial | Spectrum acquired in 2021 auction.[129] | ||
3.7 GHz C-Band | Spectrum will be available for use starting December 2023.[130] | ||||
24 GHz K-Band | n258 | Active/building out | Available in pockets of select cities. Branded as 'Ultra Capacity 5G'.[131] | ||
28 GHz Ka-Band | n261 | Only available in select areas.[79][80] Went live in June 2019.[132][90] Branded as 'Ultra Capacity 5G'. | |||
39 GHz Ka-Band | n260 | Available in pockets of select cities.[131] Branded as 'Ultra Capacity 5G'. | |||
47 GHz V-Band | n262 | Pending deployment | Spectrum acquired in 2020 auction.[133] |
Past networks
The following chart lists the networks that T-Mobile previously operated.
Frequency Band | Band number | Protocol | Generation | Status | Notes |
---|---|---|---|---|---|
1.9 GHz PCS | 2 | UMTS/HSPA/HSPA+/ DC-HSPA+ |
3G | Retired | T-Mobile marketed its HSPA/HSPA+ services as "4G".[65] Network was retired on July 1, 2022.[56] |
1.7/2.1 GHz AWS | 4 |
Sprint network
Sprint's network was decommissioned and integrated into T-Mobile's network. The CDMA network was completely shut down on May 31, 2022[134][135][136] and the LTE network was discontinued on June 30, 2022.[56] Sprint used bands 25, 26 and 41 to provide LTE coverage and used band n41 for NR coverage.
T-Mobile HotSpots
T-Mobile has used the term "Hotspot" to represent various products and technologies.
Wi-Fi network (public)
The company operates a nationwide Wi-Fi Internet access network under the T-Mobile HotSpots brand. The T-Mobile HotSpots network consists of thousands of Wi-Fi access points installed in businesses, hotels, and airports throughout the U.S.
The T-Mobile HotSpot service offers access to a nationwide network of approximately 8,350 access points, installed in venues such as Starbucks coffeehouses, FedEx Office Office and Print Centers, Hyatt hotels and resorts, Red Roof Inns, Sofitel hotels, Novotel hotels, the airline clubs of American Airlines, Delta Air Lines and United Airlines, as well as airports.[137]
The T-Mobile HotSpots network can be traced to the company's 2002 purchase of bankrupt wireless ISP MobileStar, which began building its network in 1998. After completing the purchase, the company expanded the network into 400 Borders bookstores, as well as 100 of the most-frequented airport clubs and lounges operated by American Airlines, Delta Air Lines, and United Airlines.[138][139]
On September 14, 2014, T-Mobile partnered up with GoGo to provide free texting on airplanes for its customers. GoGo services are provided on Delta Air Lines, American Airlines, United Airlines and Alaska Airlines.[140]
On June 6, 2016, T-Mobile expanded its partnership with GoGo to offer T-Mobile users one hour of free WiFi on customers phones while T-Mobile One Plus and One Plus International users also get free WiFi throughout the entire flight. T-Mobile also included other messaging apps (iMessage, Google Hangouts, WhatsApp and Viber) in addition to SMS texting being provided since September 2014.[141]
Wi-Fi network (private)
T-Mobile has also used the term to describe Wi-Fi Access Points that it sold to end users to expand their cell phone network to phones equipped to also receive Wi-Fi using a VOIP-like technology. (The models included at least two by Linksys: the WRTU54G-TM and the WRT54G-TM and one by D-Link: the TM-G5240.)
Finances
For the fiscal year 2023, T-Mobile US reported earnings of US$8.317 billion, with an annual revenue of US$78.558 billion, an decrease of 1.3% over the previous fiscal cycle. T-Mobile's shares traded at over $160 per share and its market capitalization was valued at over US$195 billion in February 2024.[142]
Year | Revenue in million $ |
Net income in million $ |
Total Assets in million $ |
Price per Share in $ |
Employees |
---|---|---|---|---|---|
2011 | 20,618 | −4,718 | 9,483 | 17.40 | |
2012 | 19,719 | −7,336 | 33,622 | 12.10 | |
2013 | 24,420 | 35 | 49,953 | 21.14 | 40,000 |
2014 | 29,564 | 247 | 56,653 | 30.59 | 45,000 |
2015 | 32,467 | 678 | 62,413 | 36.45 | 50,000 |
2016 | 37,490 | 1,405 | 65,891 | 44.29 | 50,000 |
2017 | 40,604 | 4,481 | 70,563 | 62.59 | 51,000 |
2018 | 43,310 | 2,888 | 72,468 | 63.61 | 52,000 |
2019 | 44,998 | 3,468 | 86,921 | 75.06 | 53,000 |
2020* | 68,397 | 3,064 | 200,162 | 103.45 | 75,000 |
2021 | 80,118 | 3,024 | 206,563 | 129.67 | 75,000 |
2022 | 79,571 | 2,590 | 211,338 | 132.9445 | 71,000 |
2023 | 78,558 | 8,317 | 207,682 | 142.37 | 67,000 |
* Merger with Sprint in 2020
Products and services
Mobile phone and data
Current plans
In April 2023, the company announced its new Go5G and Go5G Plus plans. The Go5G Plus plan brought new features to T-Mobile's premier voice plan offering. Namely, it guaranteed subscribers 24 month device financing terms, and access to the best available device promotions on new purchases. These perks were available to new and existing customers alike, as long as they stayed on the plan. A single voice line on Go5G Plus cost $90 per month and included the same features Magenta MAX offered, like Netflix and Apple TV+, as well as an extra 10GB of premium mobile hotspot data for a total of 50GB per month, and 15GB of high-speed data in Canada and Mexico.[143][144][145][146][147][148]
Discounted versions of the new plans were announced for small businesses, customers 55-years-old and up, first responders, and military families.[149]
The T-Mobile Essentials plan provides customers unlimited talk, text, and data service at a lower price than a standard Magenta or Magenta Plus plan. However, unlike most other plans, the Essentials plan does not include taxes and fees. It also allows T-Mobile to prioritize other customers over Essentials customers' data usage on the network at any time during network congestion or peak times.[150] Additionally, the company unveiled a "limited time" plan called Essentials Saver that lowered the price to $50 from $60.[143]
On June 2, 2019, T-Mobile announced the launch of the Magenta plan, replacing the T-Mobile ONE plans. The Magenta family of plans build on the existing features of the T-Mobile ONE and ONE Plus plans, but now include additional features like 3 GB of mobile hotspot data for standard Magenta plans, and retaining the same enhanced HD streaming, 20 GB of mobile hotspot data, and other features of the T-Mobile ONE Plus plans.[151] On January 22, 2021, it was announced that T-Mobile unveiled its newest 5G smartphone plan with no throttling, called Magenta MAX. Customers get unlimited Premium Data (4G and 5G), unlimited 4K UHD video streaming, complimentary video streaming services, mobile high-speed hotspot data at 40 GB, unlimited talk, text, and data in Mexico and Canada with up to 5 GB of high-speed data, T-Mobile Tuesdays free thank you gifts and discounts, unlimited Gogo in-flight texting and Wi-Fi all flight long, free texting and data in 210 countries and destinations, and free Scam Shield Premium protection, including free Scam Block and Caller ID. Magenta MAX cost the same as the Magenta Plus plan at $57 per line per month for three lines with autopay with taxes and fees included.[152][153]
Both Go5G plans and the Essential Saver plan were announced on April 20, or 4/20, a reference to pot consumption. The Verge noted T-Mobile's aim to "smoke the competition" had "some real 'How do you do, fellow kids?' energy," in reference to actor Steve Buschemi appearing out of touch on sitcom "30 Rock."[154][155]
Senior, military and first responder plans
Alongside the T-Mobile Magenta family of plans are the specialized plans offered to Military personnel, First Responders, and seniors age 55 and up.
Military and First Responder plans allow for qualified service members to receive 50% off of standard pricing Magenta and Magenta Plus plans. Customers must verify their affiliation within 45 days of activation or switching to the plan in order to retain the discounted offer.[156][157]
The Unlimited 55+ allows customers at or over the age of 55 to receive a set discounted price on standard rate plans, however these accounts are limited to only 2 lines per account. Certain customers were permitted to add a third line to their account during a specific promotional period.[158]
Complimentary video streaming
On September 12, 2017, T-Mobile introduced the Netflix On Us program.[159] Initially, this was limited to T-Mobile ONE family plans, and the Standard ad-free Netflix plan was included,[159] valued at $11/month after a October 2017 price increase.[160] Over time, the benefit was expanded to several other individual and family plans. On January 15, 2021, the benefit was changed to the Netflix Basic plan for Magenta subscribers, and the Netflix Standard plan for Magenta Plus and ONE Plus subscribers.[161] As of January 24, 2024[update], all T-Mobile subscribers with the Netflix On Us benefit receive the ad-supported Standard plan from Netflix, regardless of their T-Mobile plan.[162] This plan is missing several titles compared to ad-free plans, and a few devices with older Netflix software are unsupported. Customers can pay an additional fee for a plan without advertisements.[162]
Some plans also include the Apple TV+ On Us and Hulu On Us benefits.
Discontinued plans
In March 2013, T-Mobile introduced a new streamlined plan, Simple Choice, for new customers. This is part of an initiative called Un-carrier which drops contracts, subsidized phones, overage fees for data, and early termination fees.[32] In August 2016, T-Mobile introduced T-Mobile ONE as a replacement for Simple Choice.[163][76][164] The plan has been criticized by the Electronic Frontier Foundation and others for potentially violating net neutrality rules and making previously included features paid extras.[165][166][167] In August 2018, T-Mobile introduced the ONE Plus family plan, which allows HD streaming and adds 20 GB of mobile hotspot at 4G LTE speeds, and Name ID.[168] As of June 2, 2019, the T-Mobile ONE and ONE Plus plans have been retired, and replaced by the new Magenta plans.[169]
On June 2, 2019, T-Mobile announced the launch of Magenta Plus. T-Mobile has since discontinued this plan, but it has upgraded the Magenta plan with 100 GB of premium data, while the high-speed hotspot data was increased to 5 GB.
Capping unlimited data users
On August 31, 2015, T-Mobile announced it will ask users who abuse its unlimited on-smartphone data plan by violating T-Mobile's Terms & Conditions regarding tethering (which like unlimited on-smartphone data, remains unlimited, but offers a 14 GB high-speed allotment before throttling takes effect), by permanently removing user access to unlimited plans and migrating users to a tiered data plan. By doing so, all plans after a select amount of inclusive high-speed data, result in automatic throttled speeds, preventing unlimited high-speed tethering use and abuse of the network. T-Mobile stated that there are a small handful of users who abuse the tethering plan by altering device software and/or the use of an Android app that masks T-Mobile's ability monitoring whether data is on-smartphone, or through smartphone mobile hotspot (tethering) by mimicking all data as on-smartphone use, with some customers abusing the service by using as much as 2 TB per month, causing speed issues for all other customers.[170]
InReach program
The InReach program[171] provides a free cell phone and a limited number of voice minutes each month for low-income-eligible families (one per family) who do not use Lifeline services offered by any other phone or wireless company. It is funded through the Universal Service Fund,[172] but is only operational in a limited number of states and Puerto Rico.[173]
Prepaid mobile phone & data
Ultra Mobile
Currently pending is T-Mobile's acquisition of Ultra Mobile which was announced on March 15, 2023.
Mint Mobile
Currently pending is T-Mobile's acquisition of Mint Mobile—a spinoff of Ultra Mobile—that was announced on March 15, 2023.
Tello Mobile
Founded in 2016, Tello Mobile now uses the T-Mobile network to provide MVNO talk, text, and data to its customers. Tello originally used the Sprint network, but transitioned to the T-Mobile network after the T-Mobile and Sprint merger.
Metro by T-Mobile
The former MetroPCS was taken over by T-Mobile in 2013, the new company formed T-Mobile US and currently continues to offer prepaid wireless services under the Metro by T-Mobile brand.
Assurance Wireless
The T-Mobile network has carried Assurance Wireless since the 2020 Sprint merger. The service is subsidized by the federal Lifeline Assistance program, a government benefit program supported by the federal Universal Service Fund. Low-income people who qualify for the services are provided a free phone, free monthly data and minutes, and unlimited texting.
Former prepaid services
GoSmart Mobile
GoSmart Mobile was a T-Mobile branded service that launched in beta on December 7, 2012, and became officially available nationwide on February 19, 2013. GoSmart offered no-contract SIM wireless services. GoSmart Mobile was sold to consumers through dealers who worked as independent contractors under their own company name. Such sellers are known as "Authorized Dealers" with either physical or online stores. In September 2016, T-Mobile sold the brand and 326,000 GoSmart Mobile customers to TracFone Wireless.[174] The customers were reclassified as wholesale subscribers.[175]
Television and streaming
TVision
On December 13, 2017, T-Mobile US announced its intent to acquire the IPTV provider Layer3 TV, which operates in Chicago and Washington, as the basis of its own subscription television service initially planned to launch in 2018.[176][177][178][179][180] On April 10, 2019, T-Mobile officially announced the re-branding and re-launch of Layer3 TV as TVision Home[181] The service mirrors the hardware, packaging, and pricing models of other linear television providers.[182][183]
On October 27, 2020, T-Mobile US introduced over-the-top streaming services under the TVision branding. It consisted of several packages, including TVision Vibe (a lower-cost bundle focused on entertainment channels), TVision Live (network television, basic cable and sports networks, as well as cloud DVR), and TVision Channels (with standalone subscriptions for pay television services).[184] TVision Home ceased operations on December 30, 2020.[185]
On March 29, 2021, T-Mobile announced that TVision would be discontinued on April 29, 2021. The provider will instead offer promotional bundles with the third-party providers Philo and YouTube TV.[186]
Financial services
Banking cards
On January 22, 2014, T-Mobile announced that it would expand its products into banking. T-Mobile would provide Visa card with banking features and a smartphone money management application with reduced-fee or zero-cost services for T-Mobile wireless customers. In addition, customers would have access to over 42,000 ATMs with no fees.[187] In early 2016, T-Mobile decided to discontinue the banking cards. They can no longer be purchased at T-Mobile.
Online banking
In early 2019, T-Mobile released an online banking option called "T-Mobile Money".
Customer service
Team of Experts
In 2018, T-Mobile officially announced its new customer care concept called Team of Experts. The premise being customers never being transferred to another department. All representatives are trained in billing, payment arrangements, and cancellations when in the past each had their own separate department. In addition to being cross-trained, the Team of Experts, which consists of usually between 30 and 35 account reps, 4 to 6 technical support representatives, 4 supervisors overseeing the representatives, and one manager, are assigned specific markets, usually within the region the call center is in.[188]
Awards
From as early as 2004, the company has captured multiple J. D. Power annual awards in the areas of retail sales satisfaction, wireless customer care, and overall customer satisfaction.[4] In 2011, J. D. Power and Associates stated that T-Mobile retail stores achieved the highest ratings among major wireless carriers for customer satisfaction for the fourth consecutive year, performing particularly well in price and promotions.[189] Also in 2011, J. D. Power and Associates ranked T-Mobile USA highest among major providers in wireless customer care for the second consecutive year.[190]
On December 3, 2015, Consumer Reports named T-Mobile the number one American wireless service provider. The results combine data from customer service, voice quality, text messaging services, and data speeds.[10]
On February 6, 2016, T-Mobile was awarded the JD Power Award for customer satisfaction in the full-service wireless category for the second year in a row. T-Mobile received the highest score ever in the wireless industry.[191]
In 2019, T-Mobile was recognized as one of Fortune's Top 100 Companies To Work For, ranking #49.[192]
Marketing
Jamie Lee Curtis was the spokesperson for T-Mobile USA's predecessor, VoiceStream Wireless, since 1998. VoiceStream's advertising slogan was: "Get more from life". During the transition to the T-Mobile brand, Jamie Lee Curtis continued as a spokesperson for a short time and the slogan was changed to "T-Mobile. Get More.", which was also adopted by the other T-Mobile companies around the world, including Germany and the UK. Starting in 2002, the company's spokesperson was Catherine Zeta-Jones who was the main figure in its branding strategy. As of September 2006, Zeta-Jones had officially been dropped as the "face" of the company for its advertising campaigns due to a corporate rebranding strategy.[193] The company also relied on rapper Snoop Dogg as the spokesperson for its T-Mobile Sidekick in a series of commercials late in 2004, the company also released a series of Sidekick phones known as the D-Wade Edition for basketball player Dwyane Wade.
The company is also an official sponsor of Major League Baseball, the National Basketball Association, the NBA Rookie Challenge, Women's National Basketball Association, and the Overwatch League. In Puerto Rico, the company also sponsors the Puerto Rico Olympic Committee.[194]
In late May 2009, Zeta-Jones was brought back as a company spokesperson to show customers how to pay less for their wireless plan in a new "Mobile Makeovers" advertising campaign that refers a customer to third-party comparison site BillShrink.com.[195][196]
In late 2009, commercials for the T-Mobile MyTouch 3G featured the song "If You Want to Sing Out, Sing Out" by Cat Stevens[197] and celebrities such as Chevy Chase, Molly Shannon, Dana Carvey, and Darrell Hammond.[198] Another commercial with the same song performed by a different artist showed Wyclef Jean, Avril Lavigne, and Brad Paisley.[199]
Carly Foulkes is the spokeswoman for the myTouch 4G in commercials that parody the Get a Mac campaign. The model is known for Rugby Ralph Lauren ads.[200][201][202] Although Foulkes is often identified with the color pink, T-Mobile actually has a color trademark for the color magenta,[203] and markets itself using its corporate colors.[204][205] Virgin Mobile has, in turn, parodied the Carly Foulkes ads.[206]
In September 2010, the company launched "Kids are free till 2012" for family lines.
On December 1, 2011, a group of 100 Chicago-area women, along with Carly Foulkes, were featured in a flash-mob style performance at Woodfield Mall in Schaumburg, Illinois, where the group, dressed in magenta dresses, sang and danced through the mall's atrium to their cover of (There's No Place Like) Home for the Holidays. The performance was filmed and edited into a holiday commercial, which was a success.
T-Mobile US has naming rights contracts with several prominent US sports venues. In 2016, the company signed a contract to place its name on a venue then nearing completion on the Las Vegas Strip. T-Mobile Arena became home to the Vegas Golden Knights of the NHL the following year.[207] In 2018, with Safeco Insurance choosing not to renew its naming contract with Major League Baseball's Seattle Mariners to place its name on the team's stadium, T- Mobile US signed a similar deal, resulting in the former Safeco Field becoming T-Mobile Park on January 1, 2019.[208] Most recently, the name of the main indoor arena in Kansas City, Missouri, changed from Sprint Center to T-Mobile Center following the two companies' 2020 merger.[209] Additionally, T-Mobile US has naming rights for the Distrito T-Mobile, an entertainment and retail complex located next to the Puerto Rico Convention Center in San Juan, Puerto Rico.[210]
Un-carrier movement
Starting in 2013, T-Mobile launched the Un-carrier marketing campaign. This movement introduced a slew of new tactics to offer consumers cheaper rate plans, cheaper global coverage, and several other benefits. T-Mobile CEO John Legere laid out an "Un-Carrier manifesto" highlighting the approach and goals he wanted the company to pursue. One popular Un-carrier move features T-Mobile Tuesdays, where customers are offered a variety of free products and also able to win prizes.[211][212] The most recent Un-carrier campaign is titled "T-Mobile One". This is a new family plan offering, replacing all previous plans and is an all-inclusive unlimited plan, giving unlimited talk, text, and data. The only caveat being a video streaming on any device is limited to 480p resolution.[213] CEO John Legere in an interview said "The biggest pain point that a million customers told me about is that they hate data buckets. And we had such success with Binge On that we wanted to turn our company into somebody that's selling a monthly subscription to the internet, all in, unlimited."[214] As of October 7, 2016, about a quarter of the overall account numbers have moved over to T-Mobile One, and about three-quarters of new postpaid accounts are activating on T-Mobile One.
Labor relations
T-Mobile US employees and two labor unions have led multiple unionization attempts beginning as early as 2001.
Formation of TU
Hundreds of T-Mobile employees, with the backing of the Communications Workers of America (CWA) and the German union ver.di, have come together as TU to gain representation at T-Mobile.[215] In July 2011, technicians in Connecticut, voted for representation by the Communications Workers of America-TU.[216] On September 25, 2013, MetroPCS workers in Harlem, NY, voted for a union voice and representation by CWA-TU.[217]
2009 coordinated organizing effort
In 2008, the CWA and ver.di launched a coordinated effort to unionize company employees. A spokesman for the CWA called on the company to stop resisting mobilization efforts and allow company employees to unionize as German employees of T-Mobile USA's parent company, DT, have done. In response, the company released an employee satisfaction study showing that more than seventy percent of the company's 40,000 workers were "very satisfied" with their jobs. Through a spokesman, the company stated, "Despite the Communication Workers of America's periodic organizing efforts for more than nine years, no group of T-Mobile employees has ever chosen to be represented by a union. While our company is always striving to find ways to improve, year after year, employees continue to view T-Mobile as a good place to work where they have no need for, or interest in, a union."[216]
Political pressure
In 2009, a number of politicians, in one case acting after lobbying efforts by CWA union activists, wrote letters to René Obermann, DT's chief executive officer, in an effort to influence T-Mobile USA's labor practices in the U.S.[218]
In a March 13, 2009, letter, U.S. Senator John Kerry (D-MA) asked "why the company's approach to labor rights are different in Germany than in the United States". In an April 30, 2010, letter sent after lobbying by Communications Workers of America activists, 26 Democratic members of Congress called on DT to protect and respect workers' rights in the U.S.[218] A separate July 1, 2010, letter from seven Republicans addressed the same issue.[219][220] On August 10, 2010, U.S. Senator Bob Casey (D-PA) released a statement in support of the worker's efforts to organize a union at the company.[221] In a letter, dated September 21, 2010, fifteen Californian Members of Congress urged Obermann to take action and implement fair and equitable labor relations.[citation needed]
In a November 5, 2009, letter, Thomas DiNapoli, New York State Comptroller and Trustee of the New York State Common Retirement Fund, stated concerns about "the potential impact on the value of T-Mobile that may result from a disenfranchised workforce and the associated negative publicity that may impact T-Mobile's profitability."[citation needed]
Reports
On December 9, 2009, the non-profit organization American Rights at Work published a report written by Prof. John Logan, Director of Labor Studies at San Francisco State University, titled "Lowering the Bar or Setting the Standard? Deutsche Telekom's U.S. Labor Practices". The report details behavior by the company that the author perceives as anti-union including dissemination of anti-union materials, intimidation and threats directed at pro-union workers, "captive audience meetings" and the retention of anti-union specialists.[222] In the report, which is based on documents from the National Labor Relations Board, internal company memos and handbooks, and interviews with workers, Logan asserts that the company engaged in a systematic campaign to prevent employees from forming a union and that DT was guilty of operating by a double standard. He claims that Deutsche Telekom respects workers' rights in Germany, where it cooperates closely with unions, but mistreats workers in the United States and interferes with their right to organize.[clarification needed][223]
On September 2, 2010, Human Rights Watch released a report written by Lance Compa titled "A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations". The report concludes that "company policy has translated into practices that leave the workforce fearful about even seeking union representation."[224] DT proclaims its adherence to international labor law and standards that are embodied in German domestic laws. But HRW found that "T-Mobile USA's harsh opposition to workers' freedom of association in the United States betrays Deutsche Telekom's purported commitment to social responsibility, impedes constructive dialogue with employee representatives, and in several cases, has violated ILO and OECD labor and human rights standards".[225]
Labor Related Awards
T-Mobile has received multiple workplace awards. T-Mobile received a score of 100 on the Disability Equality Index (DEI), which measures disability inclusion. They were also named the Best Place to Work for LGBT Equality by the Human Rights Campaign for four consecutive years. T-Mobile was also awarded a Designation for the top 100 Military Friendly Employer by Military Friendly in 2017 for the tenth time. It was recognized as one of the World's Most Ethical Companies by the Ethisphere Institute for the ninth year in a row. In addition to national awards, T-Mobile has also won local awards in many locations, including the best place to work in Albuquerque, New Mexico, and Wichita, Kansas, where the company has some call centers located.[226] On February 16, 2018 Fortune announced their 100 best companies to work for, naming T-Mobile 86th.[227] On July 24, 2018, Forbes ranked T-Mobile 182nd on their top 300 Best Places to Work for Women list.[228]
Controversies
Sidekick data outage
On October 1, 2009, some users of Microsoft's Sidekick handset temporarily lost personal data, including contacts, notes, and calendars. On October 8, most data services were restored to users. The company and Microsoft announced on October 10 that Sidekick device data "almost certainly has been lost as a result of a server failure at Microsoft/Danger."[229] On October 15, Microsoft said it had been able to recover most or all data and would begin to restore it.[230][231]
Network outages
On November 9, 2009, some of the company's subscribers temporarily lost the ability to send and receive calls and text messages for several hours.[232] The company confirmed the outage via Twitter. The company stated that approximately five percent of its subscribers had been affected. It claimed that the problem was caused by a system software error.[233]
On May 8, 2018, subscribers in Houston, Texas, experienced a four-hour service interruption caused by damage to a fiber-optic cable.[234]
On June 15, 2020, subscribers across the United States suffered a service outage (primarily voice and text) due to routing issues.[235][236]
On February 13, 2023, T-Mobile users across the United States experienced widespread network outages. The company quickly responded that they were looking to address the disruption that caused the cellular service outage.[237]
Misrepresentation as 4G
In 2010, T-Mobile began marketing both its HSPA and HSPA+ services as "4G". Media outlets called this branding deceptive.[238]
After the ITU expanded its definition of 4G to include HSPA+,[239] T-Mobile continued to market standard HSPA devices and service as 4G. Not only do these HSPA (non-Evolved) devices continue to not meet 4G standards, they are incapable of operating at 4G speeds.[66] Concerns were also displayed over the possibility of confusion when actual LTE networks were deployed.[240][241]
Information security
Nicolas Jacobsen was charged with intruding into the company's internal network in January 2005.[242] Reports indicated that for about a year Jacobsen had access to customer passwords, e-mail, address books, Social Security numbers, birth dates, and Sidekick photos. Affected customers included members of the United States Secret Service. Secret Service informant identified Jacobsen as part of "Operation Firewall" which provided evidence that Jacobsen had attempted to sell customer information to others for identity theft. T-Mobile USA and the Secret Service did not elaborate on the methods Jacobsen used to gain access but sources close to the case indicated that Jacobsen exploited an unpatched flaw in the Oracle WebLogic Server application software used by the company.[243] Additional SQL injection vulnerabilities with the company's web site were reported by Jack Koziol of the InfoSec Institute.[244]
T-Mobile offers access to voicemail without the input of a password by default. Parties acting in bad faith may be able to access such voice mailboxes via Caller ID spoofing. To avoid this possibility, T-Mobile recommends that all customers password-protect their mailboxes, but still offers the no password configuration by default due to customer demand.[245]
On June 6, 2009, a message posted from an email account "pwnmobile_at_Safe-mail.net" to the Full Disclosure mailing list claimed that the company's network had been breached and showed sample data. The sender offered "databases, confidential documents, scripts and programs from their servers, financial documents up to 2009" to the highest bidder.[246][247] On June 9, the company issued a statement confirming the breach but stating that customer data was safe. It claimed to have identified the source document for the sample data and believe it was not obtained by hacking.[248] A later statement claimed that there was not any evidence of a breach.[249]
Privacy and surveillance
T-Mobile USA received a portion of the 1.3 million largely warrantless law enforcement requests for subscriber information (including text messages and phone location data) made in 2011, but refused to state how many requests it received.[250] It did say that in the last decade, the number of requests have increased by 12 to 16 percent annually.[251]
Data retention policies
According to T-Mobile's privacy policy highlights, "Retention and Disposal", information is retained for as long as there is business or tax need or as applicable laws, regulations, or government orders require. T-Mobile notes that it disposes of Personal Information, uses reasonable procedures designed to erase or render it unreadable (for example, shredding documents and wiping electronic media).[252]
In 2010, the Department of Justice (DOJ) released a document entitled, "Retention Periods of Major Cellular Providers," to advise law enforcement agents seeking to obtain cell phone records. This document was uncovered by the ACLU's coordinated records request on cell phone location tracking by police. Notably, the document showed that T-Mobile subscriber information was retained for 5 years and call detail records were kept for 2 years (prepaid) and 5 years (postpaid).[253]
In 2013, Massachusetts Sen. Edward Markey revealed responses from the top four U.S. wireless providers as well as U.S. Cellular, C Spire, and Cricket/Leap Wireless, to his inquiry regarding user information disclosed to law enforcement officials. The following was T-Mobile's response regarding data retention: T-Mobile US retains customers' historic cell site information and cell tower dump information (180 days); call details records (7–10 years); text message content, data requests, and geo-location data not stored; voicemail content (up to 21 days); subscriber information (6 years after the account is closed).[254]
2021 data breach
On August 16, 2021, T-Mobile confirmed that the company had been subject to a data breach but declined to say whether any customers' personal information was accessed or how widespread the damage was. The company acknowledged the breach after hackers told Vice the day prior that they were selling "full customer info" obtained from T-Mobile servers.[255][256]
On August 18, 2021, T-Mobile provided an update on the latest findings regarding the data breach. According to the preliminary analysis, the hackers were able to obtain the records more than 40 million former and prospective customers that had applied for credit along with 7.8 million existing postpaid customers. T-Mobile has confirmed that the data collected by the hackers included sensitive personal information, such as the first and last names, birthdates, driver's license/ID numbers, and Social Security numbers, but were unable to access phone numbers, account numbers, PINs or passwords. T-Mobile offered two years of free identity protection services and also recommended for customers to change their PIN as soon as possible. No Metro by T-Mobile, former Sprint prepaid, or Boost Mobile customers were affected by the breach.[257][258]
It was reported on August 23, 2021, that T-Mobile was subject to multiple class-action lawsuits that were filed in federal court as the number of both current and former customers impacted by the cyberattack grew. One of the lawsuits accused T-Mobile of putting plaintiffs as well as members of the class-action to "considerable risk" due to the failure to adequately protect its customers as a result of negligence. The second lawsuit alleged that attack victims spent as much as 1,000 hours to address the privacy concerns stemming from the attack which included reviewing financial and credit statements for evidence of unauthorized activity.[259]
On August 24, 2021, it was announced that T-Mobile Business customers were affected by the data breach according to T-Mobile for Business information site which stated that the exact business and personal information that was accessed varies by business and individual. The company determined that the types data that impacted businesses included the business's name, federal tax ID, business address, contact name, and business phone number, as well as the personal information stated in the above paragraphs; there was no indication that business or personal financial information, including credit or debit card information, account passwords or PINs were included in the data breach.[260]
On August 26, 2021, self-reputed hacker John Binns claimed responsibility for the attack and offered an interview on how he was able to access T-Mobile's servers. He said that he used a readily available tool to locate an exposed router and that it took him a week to penetrate the customer data stored in a T-Mobile data center near East Wenatchee, Washington. He also provided evidence to support his claim of being responsible for the attack and that he stole the data to create “noise” and get attention. The Wall Street Journal asked T-Mobile about the claims but they declined to comment.[261][262] The total number of customers affected, despite previous reports, was 76.6 million.[263]
On September 6, 2021, T-Mobile US customers filed class action lawsuits accusing the company of negligence after the data breach incident. Three lawsuits have been filed in district court and all demand jury trials. Two of the complaints accuse T-Mobile of violating the US Federal Trade Commission (FTC) Act of 1914, which prohibits companies from engaging in “unfair or deceptive” activities, which includes companies failing to maintain appropriate security measures to safeguard customer information. In another filing, the plaintiff noted that the FTC provided cybersecurity guidelines advising companies not to maintain personally identifiable information “longer than is needed for authorisation of a transaction”. Another class action suit accuses T-Mobile of violating the California Consumer Privacy Act, which assigns specific penalties to companies which allow unauthorised access to their customers’ data.[264]
It was subsequently reported that T-Mobile attempted to stop the sharing of the stolen data at the time of the incident by secretly paying the hackers over $200,000 through an intermediary. The plan failed and the stolen data remained available for sale.[265]
In January 2024, it was reported that a 12-count sealed federal indictment in the Western District of Washington had been obtained against hacker John Erin Binns for the August 2021 data breach and sale of data. Binns was originally indicted in January 2022. The counts against him include hacking-related offenses as well as conspiracy, wire fraud, money laundering, and aggravated identity theft. He remains in the Republic of Turkey while contesting extradition.[266] The indictment has since been unsealed by the court.
Other cybersecurity incidents
Including the widely reported 2021 data breach, T-Mobile has had no less than twelve cybersecurity-related incidents since 2009.[267] At least two data breaches have occurred in 2023, marking a total of nine breaches since 2018.[268] Some of these breaches occurred even after T-Mobile spent $150 million on cybersecurity in response to the 2021 data breach.[269]
See also
- List of companies based in Bellevue, Washington
- List of mobile network operators in the United States
- List of mobile network operators of the Americas
References
- ^ "Archived copy". Archived from the original on October 19, 2023. Retrieved October 10, 2023.
{{cite web}}
: CS1 maint: archived copy as title (link) - ^ "FAQ". T-Mobile. Archived from the original on July 13, 2017. Retrieved June 15, 2017.
- ^ "T-Mobile USA Reports Fourth Quarter 2012 Results" (PDF (123 KB)) (Press release). T-Mobile USA. February 28, 2013. [permanent dead link]
- ^ a b c "Overview – Quick Facts". T-Mobile USA. 2011. Archived from the original on April 23, 2011. Retrieved April 28, 2011.
Ownership: T-Mobile USA is the U.S. operating entity of T-Mobile International AG, the mobile communications subsidiary of Deutsche Telekom AG
- ^ a b c "T-Mobile US, Inc. 2022 Annual Report (Form 10-K)". U.S. Securities and Exchange Commission. February 14, 2022. Archived from the original on March 14, 2023. Retrieved February 14, 2023.
- ^ "Deutsche Telekom to offload T-Mobile US shares". Telecoms. Archived from the original on October 19, 2023. Retrieved October 10, 2023.
- ^ Hardesty, Linda (April 6, 2023). "Deutsche Telekom achieves majority stake in T-Mobile US". Fierce Telecom. Archived from the original on April 9, 2023. Retrieved April 9, 2023.
- ^ Keys, Matthew (April 9, 2023). "Deutsche Telekom acquires majority of T-Mobile U.S." The Desk. Archived from the original on April 9, 2023. Retrieved April 9, 2023.
- ^ "T-Mobile Outpaces the Industry on Customer and Service Revenue Growth, Delivers Highest Cash Flow in Company History in Q3 2023 and Raises Guidance Again". T-Mobile Newsroom. Retrieved February 23, 2023.
- ^ a b "Consumer Reports ranks T-Mobile as No. 1 carrier". CNNMoney.com. December 3, 2015. Archived from the original on December 5, 2015. Retrieved August 3, 2020.
- ^ a b "T-Mobile and Sprint's merger is officially complete". Archived from the original on April 4, 2020. Retrieved April 1, 2020.
- ^ a b "T-Mobile Completes Merger with Sprint to Create the New T-Mobile". April 1, 2020. Archived from the original on May 1, 2020. Retrieved April 1, 2020.
- ^ a b "What the T-Mobile & Sprint Merger Means for You | T-Mobile". www.t-mobile.com. Archived from the original on August 9, 2020. Retrieved April 1, 2020.
- ^ a b "T-Mobile promises to support low-income Lifeline program 'indefinitely' if merger approved". USA Today. March 3, 2019. Archived from the original on September 25, 2022. Retrieved September 25, 2022.
- ^ Staff (July 18, 2002). "VoiceStream Will Now Be Called T-Mobile". Seattle Post-Intelligencer. Archived from the original on October 17, 2012. Retrieved July 30, 2011.
T-Mobile, formerly VoiceStream, made its debut yesterday with television, radio and newspaper advertisements in California and Nevada. Over the next few months, the VoiceStream brand will be completely phased out in other cities in favour of T-Mobile.
- ^ Race, Shayndi; Das, Anupreeta (March 21, 2011). "AT&T To Buy Rival in $39 Billion Deal". The Wall Street Journal. Archived from the original on May 9, 2011. Retrieved April 28, 2011.
AT&T Inc. said it was buying T-Mobile USA from Deutsche Telekom AG for $39 billion in cash and stock, a move that would create the nation's largest wireless carrier...
- ^ Heberlein, Greg (May 4, 1999). "Profit-Taking Pulls Dow Under 11,000". The Seattle Times. Archived from the original on November 7, 2011. Retrieved April 28, 2011.
The Western Wireless-VoiceStream Cellular split, effective yesterday...
- ^ "Merger of Tmo and Metropcs". The Verge. May 2013. Archived from the original on November 11, 2020. Retrieved July 16, 2017.
- ^ "T-Mobile History". T-Mobile USA, Inc. 2011. Archived from the original on May 24, 2011. Retrieved April 28, 2011.
1994–2001...From the merger of General Cellular and Pacific Northwest Cellular, Western Wireless grows into a PCS provider for several western and southwestern states as well as Hawaii. After a successful public offering by Western Wireless, VoiceStream Wireless is launched.
- ^ "Form 10-K for the Year Ended December 31, 1996". U.S. Securities and Exchange Commission. March 31, 1997. Archived from the original on May 31, 2017. Retrieved March 11, 2011.
The Company operates its cellular systems under the CELLULAR ONE(R) brand name and operates its PCS markets under its proprietary VoiceStream(R) brand name.
- ^ "Memorandum Opinion and Order FCC 01-142" (PDF). Federal Communications Commission. April 27, 2001. Archived (PDF) from the original on February 23, 2004. Retrieved May 6, 2011.
VoiceStream is a publicly traded Delaware corporation, headquartered in Bellevue, Washington
- ^ "About Us". voicestream.com. VoiceStream Wireless Inc. 2000. Archived from the original on August 15, 2000. Retrieved May 1, 2011.
The Omnipoint transaction closed on February 25, 2000. The Aerial transaction closed May 4, 2000. The combined companies will operate under the VoiceStream brand name across the country and across the globe.
- ^ "About Us". voicestream.com. VoiceStream Wireless Corporation. 2002. Archived from the original on April 3, 2002. Retrieved May 1, 2011.
One June 1, 2001, Deutsche Telekom AG announced that it completed its acquisitions of VoiceStream Wireless Corporation and Powertel, Inc...
- ^ "About Us". voicestream.com. VoiceStream Wireless Inc. 2002. Archived from the original on August 6, 2002. Retrieved May 1, 2011.
In July 2002, T-Mobile launched its all digital wireless voice, messaging and data services to customers in California and Nevada, marking the debut of the global brand name in the United States.
- ^ "Quick Facts About T-Mobile". T-Mobile US. Archived from the original on May 4, 2018. Retrieved December 1, 2016.
- ^ "VoiceStream will now be called T-Mobile". seattlepi. July 18, 2002. Archived from the original on September 29, 2023. Retrieved September 11, 2023.
- ^ Schoenberg, Tom; Forden, Sara; Bliss, Jeff (August 31, 2011). "U.S. Files to Block AT&T, T-Mobile Merger". Bloomberg. Archived from the original on November 16, 2011. Retrieved August 31, 2011.
- ^ AT&T (December 19, 2011). "AT&T Ends Bid To Add Network Capacity Through T-Mobile USA Purchase". AT&T. Archived from the original on July 21, 2015. Retrieved December 19, 2011.
- ^ "T-Mobile USA merging with MetroPCS". Los Angeles Times. October 3, 2012. Archived from the original on October 5, 2012. Retrieved October 3, 2012.
- ^ "MetroPCS shareholders approve merger with T-Mobile USA". Reuters. April 24, 2013. Archived from the original on May 23, 2023. Retrieved April 25, 2013.
- ^ Rahn, Cornelius. "Deutsche Telekom Can Sell T-Mobile Before Share Lock-Up Ends". Bloomberg L.P. Archived from the original on December 5, 2014. Retrieved May 19, 2013.
- ^ a b c Chen, Brian X. (March 26, 2013). "T-Mobile Shakes Up Its Service". The New York Times. Archived from the original on June 20, 2017. Retrieved April 20, 2013.
- ^ "T-Mobile announces Jump: two phone upgrades per year for $10 monthly". The Verge. July 10, 2013. Archived from the original on June 9, 2023. Retrieved July 10, 2013.
- ^ "T-Mobile rocks a data rollover offer, with a 10GB bonus". CNET. Archived from the original on February 24, 2021. Retrieved December 2, 2015.
- ^ "T-Mobile gives existing customers 3 months of unlimited LTE, with one catch". PC World. IDG. November 24, 2015. Archived from the original on November 27, 2015. Retrieved December 2, 2015.
- ^ "T-Mobile's latest 'Un-carrier' feature: Rhapsody Unradio, an odd streaming music service". June 18, 2014. Archived from the original on June 19, 2014. Retrieved June 19, 2014.
- ^ Dent, Steve (January 12, 2017). "FCC: Verizon and AT&T 'zero-rating' perks harm consumers". Engaget. Archived from the original on May 31, 2018. Retrieved May 27, 2018.
- ^ Doulatramani, Chandni (June 28, 2013). "T-Mobile buys wireless spectrum from U.S. Cellular for $308 million". Reuters. Archived from the original on April 9, 2023. Retrieved July 5, 2021.
- ^ "T-Mobile to Acquire 700 MHz A-Block Spectrum from Verizon Wireless, Significant Step in Rapidly Advancing Un-carrier Network Experience". T-Mobile Investor Relations. January 6, 2014. Archived from the original on January 7, 2014. Retrieved January 6, 2014.
- ^ de la Merced, Michael J; Kang, Cecilia (April 29, 2018). "Sprint and T-Mobile Agree to Merge, in Bid to Remake Wireless Market". The New York Times. Archived from the original on April 29, 2018. Retrieved April 29, 2018.
- ^ Kelly, Makena (July 26, 2019). "Justice Department approves T-Mobile and Sprint merger". The Verge. Archived from the original on July 27, 2019. Retrieved July 26, 2019.
- ^ Vas, Nicole (June 12, 2019). "New lawsuit poses major threat to T-Mobile, Sprint merger". The Hill. Archived from the original on June 13, 2019. Retrieved June 12, 2019.
- ^ Hsu, Tiffany; Goldstein, Matthew (June 11, 2019). "Sprint and T-Mobile Merger Faces New Hurdle With Lawsuit by States". The New York Times. Archived from the original on June 14, 2019. Retrieved June 11, 2019.
- ^ "T-Mobile Wins Court Approval for $26.5 Billion Sprint Deal". finance.yahoo.com. Archived from the original on February 27, 2020. Retrieved February 11, 2020.
- ^ "Judge approves T-Mobile-Sprint merger". Archived from the original on January 20, 2023. Retrieved February 11, 2020.
- ^ "T-Mobile and Sprint merger approved by federal judge". Engadget. February 11, 2020. Archived from the original on March 7, 2020. Retrieved February 11, 2020.
- ^ "T-Mobile and Sprint's merger is officially complete". Archived from the original on April 4, 2020. Retrieved April 1, 2020.
- ^ Manfredi, Lucas (August 2, 2020). "Sprint stores get rebrand, begin operating under T-Mobile brand". FOXBusiness. Archived from the original on January 23, 2023. Retrieved August 2, 2020.
- ^ "T-Mo and Sprint will unify under the T-Mobile brand on August 2". Archived from the original on July 16, 2020. Retrieved July 16, 2020.
- ^ "T‑Mobile Unveils Latest Un‑carrier Move: Scam Shield — A Massive Set of Free Solutions to Protect Customers From Rampant Scams and Robocalls | T‑Mobile Newsroom" (Press release). T-Mobile Newsroom. Archived from the original on July 16, 2020. Retrieved July 16, 2020.
- ^ "T‑Mobile to Acquire and Turbocharge Mint Mobile and Ultra Mobile, Brands Will Continue Delivering Value on the Un‑carrier's 5G Network ‑ T‑Mobile Newsroom". T-Mobile Newsroom. Archived from the original on March 17, 2023. Retrieved March 16, 2023.
- ^ Korn, Jennifer (March 15, 2023). "T-Mobile to buy Ryan Reynolds' Mint Mobile in a $1.35 billion deal | CNN Business". CNN. Archived from the original on March 17, 2023. Retrieved March 16, 2023.
- ^ "T‑Mobile Advances Standalone 5G Capabilities with Commercial Launch of Voice Over 5G". T-Mobile. Archived from the original on June 3, 2022. Retrieved June 3, 2022.
- ^ "Cellular Maps.com-AWS Wireless Auction Results Maps". Cellularmaps.com. Archived from the original on July 6, 2018. Retrieved May 15, 2012.
- ^ T-Mobile USA's "What is EDGE". t-mobile.com.
- ^ a b c d e f "T-Mobile Network Evolution". T-Mobile. Archived from the original on February 9, 2024. Retrieved February 9, 2024.
- ^ a b c "T-Mobile Has Delayed Their 2G Network Shutdown…Again". tmo.report. February 9, 2024. Archived from the original on February 9, 2024. Retrieved February 9, 2024.
- ^ FCC's "Auction 66 Summary" Archived July 6, 2018, at the Wayback Machine. Federal Communications Commission.
- ^ a b Rash, Wayne (October 6, 2006). "T-Mobile Moves to 3G"[permanent dead link]. eWeek. Retrieved July 30, 2011.
- ^ German, Kent (December 5, 2007). "T-Mobile's new Nokia 6263 brings 3G | News Blogs – CNET News". News.com. Retrieved September 20, 2012.[permanent dead link]
- ^ Ed Hardy (February 18, 2008). "T-Mobile To Have U.S. 3G Service Before Summer". Searchmobilecomputing.techtarget.com. Archived from the original on May 1, 2008. Retrieved September 20, 2012.
- ^ "T-Mobile USA Begins Commercial 3G Network Rollout". Business Wire. May 5, 2008. Archived from the original on June 6, 2011. Retrieved September 20, 2012.
- ^ "T-Mobile's new Nokia 6263 brings 3G". CNET. Archived from the original on December 7, 2018. Retrieved February 21, 2020.
- ^ "T-Mobile milking HSPA+ for all its worth?". TmoNews. July 5, 2010. Archived from the original on July 10, 2010. Retrieved September 20, 2012.
- ^ a b "T-Mobile Calls HSPA+ 4G, Introduces 'Largest 4G Network'". eWeek. November 3, 2010. Retrieved August 23, 2016.
- ^ a b Ziegler, Chris (May 4, 2011). "High-speed half-truth: AT&T, T-Mobile are dipping below HSPA+ for '4G' plans and branding". The Verge. Archived from the original on April 9, 2023. Retrieved October 5, 2021.
- ^ "T-Mobile shutting off HSPA+ service on its AWS spectrum market by market - FierceWireless". www.fiercewireless.com. June 23, 2015. Archived from the original on April 18, 2016. Retrieved April 4, 2016.
- ^ "T-Mobile announces LTE, prepares to take the US wireless market by storm". ExtremeTech. February 24, 2012. Archived from the original on October 27, 2022. Retrieved May 15, 2012.
- ^ "T-Mobile lights up LTE in seven markets nationwide". Engadget. March 26, 2013. Archived from the original on November 22, 2017. Retrieved April 30, 2013.
- ^ "MEMORANDUM OPINION AND ORDER AND DECLARATORY RULING" (PDF). Federal Communications Commission. August 23, 2012. Archived (PDF) from the original on September 1, 2012. Retrieved September 15, 2012.
- ^ "T-Mobile US Reports Fourth Quarter and Full Year 2013 Results and Third Consecutive Quarter of Over One Million Net Customer Additions". T-Mobile US, Inc. February 25, 2014. Archived from the original on March 20, 2014. Retrieved February 25, 2014.
- ^ "T-Mobile Celebrates 1st Anniversary of LTE Rollout By Launching Major Network Upgrade Program". T-Mobile US, Inc. March 13, 2014. Archived from the original on October 26, 2023. Retrieved March 13, 2014.
- ^ "Network Building Un-carrier Style". T-mobile.com. Archived from the original on January 26, 2016. Retrieved December 17, 2014.
- ^ "T-Mobile Delivers Industry-Leading Customer and Financial Growth in Q3 2015". T-Mobile US, Inc. Archived from the original on January 26, 2016. Retrieved November 17, 2015.
- ^ "T-Mobile to Bolster Extended Range LTE Coverage with Chicago-area Spectrum Agreement" (Press release). Bellevue, Washington: T-Mobile US. May 25, 2016. Archived from the original on August 6, 2016. Retrieved May 25, 2016.
- ^ a b "LTE Advanced is so 2014. We're already on to the next big thing. Verizon is now 50% faster … and still slower than T‑Mobile!". Archived from the original on August 10, 2023. Retrieved August 9, 2023.
- ^ "T-Mobile Lights Up World's First 600 MHz LTE Network at Breakneck Pace". Archived from the original on February 15, 2020. Retrieved August 6, 2018.
- ^ "Taking the Next Step in Supercharging the Un-carrier". Archived from the original on February 15, 2020. Retrieved August 6, 2018.
- ^ a b c d "T-Mobile Building Out 5G in 30 Cities This Year …and That's Just the Start". Archived from the original on December 13, 2018. Retrieved August 6, 2018.
- ^ a b c "T-Mobile to build—but not necessarily sell—5G in 30 cities this year | FierceWireless". www.fiercewireless.com. February 27, 2018. Archived from the original on April 9, 2023. Retrieved August 6, 2018.
- ^ "T-Mobile Customers Happiest in Wireless (Probably Because They Have the Fastest LTE)". www.t-mobile.com. January 22, 2019. Archived from the original on January 28, 2019. Retrieved January 27, 2019.
- ^ "T-Mobile says Q3 2019 was its 26th straight quarter with more than 1 million new customers". Archived from the original on October 30, 2019. Retrieved October 30, 2019.
- ^ "T-Mobile Reports Record Financials and Strong Customer Growth in FY 2019, Beating Increased Guidance while Balancing Growth and Profitability". www.t-mobile.com. February 6, 2019. Archived from the original on February 21, 2020. Retrieved February 21, 2020.
- ^ "Nokia and T-Mobile Achieve Nation's first 3GPP-compliant bi-directional 5G New Radio Data Transmission". Archived from the original on August 6, 2018. Retrieved August 6, 2018.
- ^ "One Step Closer to Nationwide 5G: T-Mobile Marks a World's First on the Road to 5G". www.t-mobile.com. November 20, 2018. Archived from the original on January 3, 2019. Retrieved January 2, 2019.
- ^ "T-Mobile, Ericsson and Intel Complete World's First 5G Call on 600 MHz". www.t-mobile.com. January 7, 2019. Archived from the original on January 7, 2019. Retrieved January 7, 2019.
- ^ "T-Mobile completes first low-band 5G data session using Snapdragon X55 modem". Archived from the original on July 12, 2019. Retrieved July 12, 2019.
- ^ "T-Mobile and Nokia Ink $3.5 billion, Multi-year 5G Network Agreement". Archived from the original on August 6, 2018. Retrieved August 6, 2018.
- ^ "T-Mobile and Ericsson Sign Major $3.5 Billion 5G Agreement". www.t-mobile.com. September 11, 2018. Archived from the original on January 4, 2019. Retrieved January 4, 2019.
- ^ a b "T-Mobile launching Samsung Galaxy S10 5G on June 28th, 5G network going live in six cities". Archived from the original on July 7, 2019. Retrieved December 2, 2019.
- ^ "T‑Mobile Launches World's First Nationwide Standalone 5G Network". Archived from the original on January 30, 2022. Retrieved August 4, 2020.
- ^ "T-Mobile 5G network will launch on December 6th". Archived from the original on November 7, 2019. Retrieved November 7, 2019.
- ^ "4G LTE & 5G Networks Built for Coverage and Speed | T-Mobile". www.t-mobile.com. Archived from the original on January 3, 2020. Retrieved November 7, 2019.
- ^ a b "T-Mobile launches its nationwide 5G network". Archived from the original on December 2, 2019. Retrieved December 2, 2019.
- ^ a b "16 Reasons There's a New Wireless Network Leader". T-Mobile. Archived from the original on February 15, 2023. Retrieved February 15, 2023.
- ^ a b "T-Mobile network begins combining with Sprint, 2.5GHz 5G goes live in Philadelphia". Archived from the original on June 4, 2023. Retrieved April 21, 2020.
- ^ a b "That Was Fast! T-Mobile's Network Already Getting Bigger & Better with Sprint". www.t-mobile.com. April 21, 2020. Archived from the original on June 29, 2020. Retrieved April 21, 2020.
- ^ "T‑Mobile Further Solidifies 5G Leadership Position with Successful C‑Band Auction". Archived from the original on February 1, 2022. Retrieved January 31, 2022.
- ^ a b "T-Mobile eyes 3.45 GHz, C-band 'one and done' rollout". Fierce Wireless. February 2, 2022. Archived from the original on March 3, 2022. Retrieved March 3, 2022.
- ^ "T-Mobile Extends 5G leadership in Auction 110". Archived from the original on February 1, 2022. Retrieved January 31, 2022.
- ^ "Expanded Coverage for Prepaid and FlexPay FAQs". July 2, 2008. Archived from the original on July 2, 2008. Retrieved March 9, 2021.
- ^ "Cell Phone Coverage Maps For Your Calling Coverage areas". T-Mobile. May 8, 2012. Archived from the original on August 7, 2012. Retrieved August 6, 2012.
- ^ "Pay As You Go Coverage Map | Prepaid Coverage Zones | T-Mobile". Prepaid-phones.t-mobile.com. May 8, 2012. Archived from the original on June 30, 2012. Retrieved August 6, 2012.
- ^ "Broadpoint & T-Mobile USA Launch Service In Gulf of Mexico". TmoNews. June 29, 2010. Archived from the original on July 2, 2010. Retrieved September 20, 2012.
- ^ "T-Mobile Is Bringing The World A little Closer With "Simple Global" International Unlimited Data Plans". TMoNews.com. October 9, 2013. Archived from the original on September 22, 2021. Retrieved October 9, 2013.
- ^ "T-Mobile Doubles Down on Flagship Simple Choice Plan with More 4G LTE Data, Tethering – and Unlimited International Texting". T-Mobile US, Inc. March 7, 2014. Archived from the original on June 20, 2014. Retrieved January 19, 2015.
- ^ "Wi-Fi Calling FAQs". June 3, 2016. Archived from the original on April 17, 2016. Retrieved June 9, 2016.
- ^ "T-Mobile joins CCA's data roaming hub to expand reciprocal roaming deals with smaller carriers". August 27, 2015. Archived from the original on October 10, 2016. Retrieved August 23, 2016.
- ^ "Canada & Mexico included". T-Mobile Support. Archived from the original on August 10, 2023. Retrieved August 9, 2023.
- ^ "Expanding LTE coverage in CA, IA, WA, WI". T-Mobile. Archived from the original on March 8, 2018. Retrieved March 7, 2018.
- ^ Gryta, Thomas; Maidenberg, Micah (August 26, 2022). "SpaceX, T-Mobile to Connect Satellites to Cellphones in Remote Areas". The Wall Street Journal. ISSN 0099-9660. Archived from the original on August 26, 2022. Retrieved August 26, 2022.
- ^ Alleven, Monica (August 25, 2022). "T-Mobile, SpaceX promise 'end of dead zones' with cell phones connected to satellites". Fierce Wireless. Archived from the original on August 26, 2022. Retrieved August 26, 2022.
- ^ "Musk's SpaceX and T-Mobile plan to connect mobile phones to satellites, boost cell coverage". Reuters. August 26, 2022. Archived from the original on August 26, 2022. Retrieved August 26, 2022.
- ^ Berger, Eric (August 26, 2022). "Forget 5G wireless, SpaceX and T-Mobile want to offer Zero-G coverage". Ars Technica. Archived from the original on August 26, 2022. Retrieved August 26, 2022.
- ^ Mike Wall (August 26, 2022). "SpaceX Starlink satellites to beam service straight to smartphones". Space.com. Archived from the original on August 26, 2022. Retrieved August 26, 2022.
- ^ a b "ULS License - Cellular License - KNKN557 - SunCom Wireless License Company, LLC". wireless2.fcc.gov. December 6, 2016. Archived from the original on March 10, 2018. Retrieved March 10, 2018.
- ^ "T-Mobile Lights Up World's First 600 MHz LTE Network at Breakneck Pace". T-Mobile. Archived from the original on August 16, 2017. Retrieved August 23, 2017.
- ^ "T-Mobile's Spectrum Haul is a Game Changer for Wireless Consumers". T-Mobile. Archived from the original on August 24, 2017. Retrieved August 23, 2017.
- ^ Kantrow, Michelle (December 5, 2017). "Sprint, Open Mobile complete joint venture to serve PR/USVI". News is my Business. Archived from the original on October 26, 2023. Retrieved May 31, 2018.
- ^ "T-Mobile tells court to deny Dish's request for extension in 800 MHz deal". Fierce Wireless. August 28, 2023. Archived from the original on September 6, 2023. Retrieved September 6, 2023.
- ^ "T-Mobile US Management Discusses Q4 2013 Results – Earnings Call Transcript". Seeking Alpha. February 25, 2014. Archived from the original on February 27, 2014. Retrieved February 27, 2014.
- ^ "T-Mobile to focus on 1900 MHz LTE deployment to expand network footprint". September 24, 2014. Archived from the original on October 11, 2014. Retrieved October 11, 2014.
- ^ Ray, Neville. "T-Mobile LTE Now Reaches 250 Million Americans – Months Ahead of Schedule". T-Mobile Newsroom. Archived from the original on December 4, 2014. Retrieved November 28, 2014.
- ^ "T-Mobile's Spectrum and Coverage in a Post-Sprint World". Speedtest.net. August 6, 2019. Archived from the original on June 2, 2020. Retrieved April 10, 2020.
- ^ "Map of T-Mobile's AWS-3 spectrum". maps.spectrumgateway.com. Archived from the original on January 30, 2023. Retrieved May 5, 2017.
- ^ "T-Mobile continues tests in 3.5 GHz CBRS band, seeks extension on STA in Vegas". Fierce Wireless. March 19, 2018. Archived from the original on February 26, 2021. Retrieved March 6, 2021.
- ^ "Two years after CBRS auction, US service providers start to reap benefits". Verdict. March 17, 2022. Archived from the original on March 12, 2023. Retrieved March 12, 2023.
- ^ "T-Mobile's LAA Creates Screaming Fast Speeds in NYC". PCMag. Archived from the original on March 19, 2020. Retrieved March 19, 2020.
- ^ "FCC Announces Winning Bidders In 3.45 GHz Auction". Federal Communications Commission. January 14, 2022. Archived from the original on May 29, 2023. Retrieved January 14, 2022.
- ^ Dano, Mike. "C-band auction maps and charts: Who won what, where and how much". Light Reading. Archived from the original on July 12, 2021. Retrieved July 12, 2021.
- ^ a b "T-Mobile network". T-Mobile Support. Archived from the original on March 19, 2020. Retrieved March 19, 2020.
- ^ "T-Mobile to Carry the Samsung Galaxy S10 5G". www.t-mobile.com. June 25, 2019. Archived from the original on July 12, 2019. Retrieved July 7, 2019.
- ^ "T-Mobile, Sprint, Dish control 99% of 47 GHz spectrum". FierceWireless. March 18, 2020. Archived from the original on July 12, 2021. Retrieved July 12, 2021.
- ^ "Sprint's CDMA network shutdown". softbank.jp. Archived from the original on April 8, 2022. Retrieved April 13, 2022.
- ^ "[Updated: Phased Shutdown] T-Mobile Delays Final Sprint 3G CDMA Shutdown Once Again". tmo.report. March 30, 2022. Archived from the original on April 21, 2022. Retrieved April 13, 2022.
- ^ "T-Mobile begins shutdown of Sprint 3G network, to be completed 'no later than May 31'". The Verge. March 30, 2022. Archived from the original on April 12, 2022. Retrieved April 13, 2022.
- ^ "T-Mobile HotSpot Location" Archived March 12, 2013, at the Wayback Machine. t-mobile.com.
- ^ "MobileStar Network Back On". News.com.
- ^ "Company History" Archived May 24, 2011, at the Wayback Machine. t-mobile.com.
- ^ Top Mobile Trends (September 6, 2014). "GoGoWiFi: Free Texting For T-Mobile Users". Top Mobile Trends. Archived from the original on July 30, 2016. Retrieved July 28, 2016.
- ^ T-Mobile (June 6, 2016). "UnCarrier 11". Archived from the original on August 12, 2016. Retrieved August 17, 2016.
- ^ "T-Mobile - AnnualReports.com". www.annualreports.com. Archived from the original on January 16, 2021. Retrieved August 6, 2020.
- ^ a b "T-Mobile Revamps Plans With New 'Go5G' Options and Takes Aim at AT&T". CNET. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ "T-Mobile Launches 'Go5G Plus' Two-Year Upgrade Plan, Will Help Would-Be Customers Get Out of Device Contracts". MacRumors. April 20, 2023. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ Pintado, Amanda Pérez. "T-Mobile debuts Go5G Plus plan that allows users to upgrade their phone every 2 years". USA Today. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ Philip Michaels (April 20, 2023). "T-Mobile launches new Go5G unlimited plans — what you need to know". Tom's Guide. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ Wituschek, Joe (April 20, 2023). "T-Mobile's new Go5G Plus plan gets you a new phone sooner than AT&T and Verizon". BGR. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ "T-Mobile's newest plans are exciting for new (and old) customers". Digital Trends. April 20, 2023. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ "Introducing T‑Mobile's Latest Un‑carrier Move "Phone Freedom" ‑ T‑Mobile Newsroom". T-Mobile Newsroom. Archived from the original on April 20, 2023. Retrieved April 21, 2023.
- ^ "Our Best Basic Unlimited Data, Talk & Text Plan | T-Mobile Essentials". www.t-mobile.com. Archived from the original on December 8, 2019. Retrieved August 2, 2020.
- ^ "Magenta® Cell Phone Plan | Starting at $40/Mo. | T-Mobile". www.t-mobile.com. Archived from the original on December 8, 2019. Retrieved August 2, 2020.
- ^ "See Ya Speed Bumps. T‑Mobile Unleashes 5G with New Magenta MAX Plan". T-Mobile US. Archived from the original on March 2, 2021. Retrieved March 3, 2021.
- ^ Blumenthal, Eli. "T-Mobile adds new Magenta Max plan with no smartphone throttling even when on 5G". Archived from the original on March 2, 2021. Retrieved March 3, 2021.
- ^ Johnson, Allison (April 20, 2023). "T-Mobile's pricey new plan gets you a new phone every two years". The Verge. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ Tiffany, Kaitlyn (July 13, 2017). "'How do you do, fellow kids' has become the 'how do you do, fellow kids' of memes". The Verge. Archived from the original on April 21, 2023. Retrieved April 21, 2023.
- ^ "Unlimited Phone Plans w/ Military & Veteran Family Discounts | T-Mobile". www.t-mobile.com. Archived from the original on December 8, 2019. Retrieved August 2, 2020.
- ^ "First Responder Discounts on Unlimited Phone Plans | T-Mobile". www.t-mobile.com. Archived from the original on November 13, 2019. Retrieved August 2, 2020.
- ^ "Unlimited 55+ Discount Cell Phone Plans for Seniors | T-Mobile". www.t-mobile.com. Archived from the original on December 8, 2019. Retrieved August 2, 2020.
- ^ a b "America's Best Unlimited Just Got Even Better — T-Mobile Now Includes Netflix On Us". T-Mobile Newsroom. Bellevue, WA. September 6, 2017. Retrieved February 22, 2024.
- ^ Haselton, Todd (October 5, 2017). "Netflix is raising its prices on some plans; shares rise". CNBC. Retrieved February 22, 2024.
- ^ Spellberg, Claire (December 16, 2020). "T-Mobile Netflix Update: T-Mobile Customers Hit with Netflix's Latest Price Increase". Decider. Retrieved February 22, 2024.
- ^ a b "Using Netflix with a T-Mobile Netflix on Us Package". Help Center. January 24, 2024. Retrieved February 22, 2024.
- ^ "Frequently Asked Questions about T‑Mobile ONE". Archived from the original on August 30, 2016. Retrieved August 22, 2016.
- ^ T-Mobile USA, Inc. "T-Mobile ONE". Archived from the original on April 24, 2017. Retrieved April 23, 2017.
- ^ "EFF says T-Mobile One seems to violate net neutrality". Archived from the original on August 10, 2023. Retrieved August 9, 2023.
- ^ "T-Mobile's new 'unlimited' One plan is complete nonsense". August 18, 2016. Archived from the original on September 6, 2018. Retrieved June 18, 2018.
- ^ "T-Mobile's New 'Unlimited' Plan Doesn't Sound Very Unlimited". August 18, 2016. Archived from the original on September 24, 2017. Retrieved September 15, 2017.
- ^ "Cell Phone Plans | Family Plans | Compare Cell Phone Plans | T-Mobile". Archived from the original on April 24, 2017. Retrieved April 23, 2017.
- ^ "T-Mo renames T-Mobile One plan to Magenta, makes a couple of changes". Archived from the original on May 4, 2020. Retrieved August 2, 2020.
- ^ "T-Mobile will now punish customers who abuse unlimited data". August 31, 2015. Archived from the original on January 10, 2018. Retrieved September 15, 2017.
- ^ "InReach Program at T-Mobile US". Archived from the original on January 23, 2014.
- ^ Universal Service Administrative Company Archived June 17, 2012, at the Wayback Machine, About Lifeline
- ^ "Fondo de Servicio Universal". September 3, 2011. Archived from the original on September 3, 2011.
- ^ "T-Mobile sells Walmart Family Mobile to TracFone" Archived November 4, 2016, at the Wayback Machine, TmoNews, October 5, 2016
- ^ "Investor Factbook" Archived October 24, 2016, at the Wayback Machine, T-Mobile USA, Inc, 2016-10
- ^ Etherington, Darrell. "T-Mobile plans pay-TV service in 2018 fueled by Layer3 TV acquisition". TechCrunch. Archived from the original on December 13, 2017. Retrieved December 13, 2017.
- ^ "T-Mobile to Buy Layer3 TV in Preparation for Video Service". Bloomberg. December 13, 2017. Archived from the original on December 13, 2017. Retrieved December 13, 2017.
- ^ "T-Mobile completes purchase of Denver's Layer3 TV, plans to offer TV service to all — including AT&T and Verizon customers". The Denver Post. January 23, 2018. Archived from the original on January 25, 2018. Retrieved January 24, 2018.
- ^ "T-Mobile completes Layer3 acquisition, on track to launch new TV service this year". Geek Wire. January 24, 2018. Archived from the original on January 25, 2018. Retrieved January 24, 2018.
- ^ "T-Mobile TV service nears as Uncarrier closes Layer3 acquisition". Slash Gear. January 24, 2018. Archived from the original on January 25, 2018. Retrieved January 24, 2018.
- ^ Welch, Chris (April 10, 2019). "T-Mobile relaunches Layer3 TV service as TVision Home". The Verge. Archived from the original on April 12, 2019. Retrieved April 12, 2019.
- ^ "T-Mobile's new TVision Home service goes after cable TV, but doesn't look much different". USA Today. Archived from the original on April 11, 2019. Retrieved April 15, 2019.
- ^ Bode, Karl (April 15, 2019). "T-Mobile's 'Revolutionary' New TV Service Looks Like The Same Old Crap". Techdirt. Archived from the original on April 15, 2019. Retrieved April 15, 2019.
- ^ Gartenberg, Chaim (October 27, 2020). "T-Mobile expands into live internet TV with new TVision streaming service". The Verge. Archived from the original on October 27, 2020. Retrieved October 27, 2020.
- ^ Peters, Jay (November 18, 2020). "T-Mobile's TVision Home IPTV service is shutting down at the end of December". The Verge. Archived from the original on April 9, 2023. Retrieved November 19, 2020.
- ^ Hayes, Dade (March 29, 2021). "T-Mobile Shutting Down TVision, Installs Philo As Base Video Offering At $10 A Month, Sets YouTube TV As Premium Option". Deadline. Archived from the original on March 29, 2021. Retrieved March 29, 2021.
- ^ Carew, Sinead (January 22, 2014). "T-Mobile US says to expand into banking cards". Reuters. Archived from the original on May 19, 2021. Retrieved January 23, 2014.
- ^ "T-Mobile Customer Care". t-mobile.com. Archived from the original on June 5, 2023. Retrieved October 28, 2019.
- ^ "J.D. Power and Associates Reports: Spending Sufficient Time Explaining Mobile Device Operation Is Critical to Higher Satisfaction with the Wireless Retail Sales Process" (Press release). J.D. Power and Associates, The McGraw-Hill Companies, Inc. February 17, 2011. Archived from the original on April 23, 2011. Retrieved April 28, 2011.
T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores for a fourth consecutive time with a score of 739, performing particularly well in price and promotions, such as the competitiveness of service plans and devices offered.
- ^ "J.D. Power and Associates Reports: Interaction with Agents May Significantly Elevate Satisfaction with the Wireless Customer Care Experience" (Press release). J.D. Power and Associates, The McGraw-Hill Companies, Inc. February 3, 2011. Archived from the original on April 10, 2011. Retrieved April 28, 2011.
T-Mobile ranks highest in wireless customer care performance for a second consecutive time with an overall score of 758. T-Mobile USA performs particularly well in phone contacts that originate in the ARS channel and are then transferred to a live service representative, and through phone calls made directly to a CSR.
- ^ "2016 Wireless Awards Press Release". JDPower.com. January 28, 2016. Archived from the original on April 9, 2016. Retrieved April 10, 2016.
- ^ "Keeping It 100: What Made T-Mobile One of Fortune's Best Companies to Work For". www.t-mobile.com. Archived from the original on April 3, 2019. Retrieved April 3, 2019.
- ^ "T-Mobile Readies New Web Phones – And Hangs Up on a Star Pitchwoman" Archived December 17, 2007, at the Wayback Machine. The Wall Street Journal
- ^ "T-Mobile the Main Sponsor for the Puerto Rico Olympic Committee". June 24, 2021. Archived from the original on August 7, 2021. Retrieved August 7, 2021.
- ^ T-Mobile Press Release "T-Mobile Aims To Help Wireless Customers Save Money by Offering Mobile Makeovers".
- ^ "BillShrink.com". BillShrink.com. Archived from the original on June 18, 2009. Retrieved September 20, 2012.
- ^ Olson, Drew (October 19, 2009). "What the Heck Is the Song in That Commercial?". Onmilwaukee.com. Archived from the original on August 26, 2016. Retrieved July 30, 2009.
- ^ "Retrieved 2009-10-21". Unitedmonkee.com. October 9, 2009. Archived from the original on October 19, 2009. Retrieved September 20, 2012.
- ^ "Wyclef Jean, Avril Lavigne And Brad Paisley Star In T-Mobile's "myTouch" Commercial!". Thelifefiles.com. Archived from the original on July 17, 2011. Retrieved September 20, 2012.
- ^ Tschor, Adam (November 16, 2010). "Burning Questions: Just Who is T-Mobile's Stylish New 4G Girl, and Who Made That Pink-and-White Dress?". Los Angeles Times. Archived from the original on March 10, 2011. Retrieved February 24, 2011.
- ^ Mello Jr.; John P. (November 3, 2010). "T-Mobile Gets Tough With Competitors Over 4G". PC World. Archived from the original on January 7, 2011. Retrieved February 24, 2011.
- ^ Kurlyandchik, Mark (November 3, 2010). "T-Mobile Takes AT&T and iPhone Head-On in New Ad". Daily Tech. Archived from the original on July 8, 2011. Retrieved February 24, 2011.
- ^ Wilson, Mark (November 7, 2007). "T-Mobile Owns Magenta". Gizmodo. Archived from the original on November 1, 2013. Retrieved November 20, 2011.
- ^ "It's T-Mobile's "Magenta Saturday" Sale, Are You Shopping?". TMoNews. November 19, 2011. Archived from the original on November 21, 2011. Retrieved November 20, 2011.
- ^ "T-Mobile to Hold "Magenta Saturday" Sale With Smartphones and Tablets for as Little as $0--$49.99 Net Down: On Nov. 19, T-Mobile will help holiday shoppers escape the dark lines of Black Friday and help them step up to data and the smartphone revolution with minimal upfront cost". MarketWatch. November 15, 2011. Archived from the original on November 2, 2013. Retrieved November 20, 2011.
- ^ Yin, Sara (August 8, 2011). "Virgin Mobile Mocks T-Mobile's 'Carly' Spokeswoman". PC Magazine. Yahoo! News. Archived from the original on March 5, 2016. Retrieved August 26, 2011.
- ^ "Introducing T-Mobile Arena in Las Vegas" (Press release). T-Mobile US. January 7, 2016. Archived from the original on December 22, 2017. Retrieved May 25, 2016.
- ^ Johns, Greg (December 19, 2018). "Mariners' home facility renamed T-Mobile Park". Mariners.com. MLB Advanced Media. Archived from the original on December 20, 2018. Retrieved December 21, 2018.
- ^ Hardy, Kevin (July 9, 2020). "Following T-Mobile merger, downtown Kansas City's Sprint Center will get a new name". The Kansas City Star. Archived from the original on January 11, 2021. Retrieved January 9, 2021.
- ^ "Distrito T-Mobile: 10-Year Naming Rights Deal for New Entertainment Complex". March 11, 2020. Archived from the original on March 9, 2023. Retrieved March 9, 2023.
- ^ Mills, Chris (June 6, 2016). "T-Mobile is giving away tons of free stuff, here's how to get it". BGR. BGR Media, LLC. Archived from the original on January 17, 2021. Retrieved June 27, 2016.
- ^ "T-Mobile Tuesdays - Customer Appreciation - Get Free Products & More". Archived from the original on August 12, 2016. Retrieved June 9, 2016.
- ^ "T-Mobile One | One Price Unlimited Phone & Data Plans for Everyone". explore.t-mobile.com. Archived from the original on October 10, 2016. Retrieved October 8, 2016.
- ^ "The T-Mobile CEO who calls his competition 'dumb and dumber' explains how he doubled customers in 4 years, and how a group of employees made him cry". Archived from the original on June 27, 2023. Retrieved October 8, 2016.
- ^ "About Us". Tmobile Workers United. August 13, 2013. Archived from the original on September 28, 2013. Retrieved November 2, 2013.
- ^ a b "T-Mobile Workers Win Union Voice in Connecticut". July 19, 2011. Archived from the original on September 28, 2013. Retrieved September 23, 2013.
- ^ "New York City MetroPCS Workers Vote to Join CWA | Communications Workers of America" (Press release). Cwa-union.org. September 26, 2013. Archived from the original on September 30, 2013. Retrieved November 2, 2013.
- ^ a b "House Members Urge Deutsche Telekom To Respect U.S. Workers' Rights". Communications Workers of America, AFL-CIO, CLC. May 6, 2010. Archived from the original on May 7, 2011. Retrieved April 28, 2011.
Hard work by CWA activists was key to getting 26 Democratic members of the House Education and Labor Committee to sign on to a letter calling on Deutsche Telekom...
- ^ "US government calls out Deutsche Telekom over union busting – The Local". Thelocal.de. May 4, 2010. Archived from the original on October 31, 2010. Retrieved September 20, 2012.
- ^ realtmobile (July 14, 2010). "Life is More Fun When You are Organized!". Daily Kos. Archived from the original on January 26, 2016. Retrieved September 20, 2012.
- ^ "We Work Better Together". Loweringthebarforus.org. July 14, 2010. Archived from the original on July 27, 2011. Retrieved May 15, 2012.
- ^ Logan, John. "Lowering the Bar or Setting the Standard. Deutsche Telekom's U.S. Labor Practices". Washington, D.C.: American Rights at Work Education Fund, 2009
- ^ "New Report Exposes Labor Relations Double Standard at T-Mobile USA". American Rights at Work. December 9, 2009. Archived from the original on May 6, 2011. Retrieved September 20, 2012.
- ^ Compa, Lance. "A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations" Archived June 9, 2015, at the Wayback Machine. New York: Human Rights Watch, 2010. page 35 Archived April 22, 2014, at the Wayback Machine
- ^ Compa, Lance. "A Strange Case: Violations of Workers' Freedom of Association in the United States by European Multinational Corporations" Archived June 9, 2015, at the Wayback Machine. New York: Human Rights Watch, 2010.
- ^ "Company Information-Awards and Recognition". T-Mobile.com. Archived from the original on February 9, 2018. Retrieved February 9, 2018.
- ^ "Fortune 100 Best Companies to Work For 2018". GreatPlacetoWork.com. Archived from the original on February 17, 2018. Retrieved February 17, 2018.
- ^ "America's Best Employers For Women 2018". Forbes.com. Archived from the original on May 28, 2019. Retrieved October 26, 2023.
- ^ "T-Mobile: we probably lost all your Sidekick data". Engadget. Archived from the original on December 1, 2017. Retrieved September 20, 2012.
- ^ "Update: Microsoft Says It Has Recovered Lost Sidekick Data". The Wall Street Journal. October 15, 2009. Archived from the original on December 27, 2009. Retrieved October 15, 2009.
- ^ "Microsoft Recovers Sidekick Data". BBC News. October 15, 2009. Archived from the original on November 9, 2020. Retrieved October 15, 2009.
Microsoft says it has now recovered the personal data lost when its Sidekick servers suffered an outage on 13 October.
- ^ Fried, Ina (November 3, 2009). "T-Mobile experiencing widespread outage | Mobile – CNET News". News.cnet.com. Archived from the original on November 2, 2012. Retrieved September 20, 2012.
- ^ Dudley, Brier (November 4, 2009). "T-Mobile Says Software Glitch Jammed Network Tuesday". The Seattle Times. Archived from the original on June 4, 2011. Retrieved May 26, 2011.
- ^ "What caused T-Mobile's service outage in Houston?". amp.click2houston.com. Archived from the original on May 10, 2018. Retrieved May 9, 2018.
- ^ "'Routing issue' cause of T-Mobile data service problem". foxbusiness.com. Archived from the original on June 16, 2020. Retrieved June 16, 2020.
- ^ "Update on T-Mobile Network Issues". www.t-mobile.com. Archived from the original on June 16, 2020. Retrieved June 17, 2020.
- ^ "T-Mobile outage hits users across the U.S." Reuters. February 14, 2023. Archived from the original on September 22, 2023. Retrieved February 14, 2023.
- ^ Dignan, Larry. "T-Mobile stretching the truth on '4G' speeds". ZDNet. Archived from the original on April 8, 2023. Retrieved October 5, 2021.
- ^ "ITU says LTE, WiMax and HSPA+ are now officially 4G". phonearena.com. December 18, 2010. Archived from the original on October 2, 2021. Retrieved October 2, 2021.
- ^ Manjoo, Farhad (March 13, 2012). "The 4G Fakeout". Slate Magazine. Archived from the original on June 9, 2023. Retrieved October 5, 2021.
- ^ Cheng, Roger. "T-Mobile's comeback plan: Is it enough?". CNET. Archived from the original on November 12, 2020. Retrieved October 5, 2021.
- ^ Poulsen, Kevin (January 11, 2005). "Hacker penetrates T-Mobile systems". Securityfocus.com. Archived from the original on May 11, 2008. Retrieved September 20, 2012.
- ^ Poulsen, Kevin. "Known Hole Aided T-Mobile Breach". Wired.com. Archived from the original on June 7, 2008. Retrieved September 20, 2012.
- ^ "PC World – Paris Hilton: Victim of T-Mobile's Web Flaws?". April 3, 2008. Archived from the original on April 3, 2008. Retrieved September 20, 2012.
- ^ "Support: T-Mobile Voicemail Security Features". Support.t-mobile.com. Archived from the original on May 9, 2006. Retrieved September 20, 2012.
- ^ "[Full-Disclosure] Mailing List Charter". Lists.grok.org.uk. Archived from the original on October 8, 2023. Retrieved May 15, 2012.
- ^ Full Disclosure mailing list "T-Mobile USA Sources and Data" Archived September 27, 2009, at the Wayback Machine.
- ^ Prince, Brian (June 9, 2009). "T-Mobile Confirms Breach, But Says Customers Safe". eWeek. Retrieved July 30, 2011.
- ^ "T-Mobile Data Was Not Taken by Hacking, Company Says" Archived June 13, 2009, at the Wayback Machine. PC World.
- ^ Kravets, David (July 9, 2011). "Mobile-Phone Surveillance by Police Targets Millions Annually". Wired. Archived from the original on January 31, 2014. Retrieved September 28, 2012.
- ^ McAllister, Neil. "US law enforcement phone snooping on the rise". The Register. Archived from the original on August 13, 2018. Retrieved September 15, 2017.
- ^ "Privacy Policy & Personal Information - T-Mobile". www.t-mobile.com. Archived from the original on March 25, 2015. Retrieved March 25, 2015.
- ^ "Cell Phone Location Tracking Request Response – Cell Phone Company Data Retention Chart". American Civil Liberties Union. Archived from the original on March 25, 2015. Retrieved March 25, 2015.
- ^ "Wireless Carriers Reveal User Data Requests". PCMag UK. December 9, 2013. Archived from the original on August 10, 2023. Retrieved August 9, 2023.
- ^ Fung, Brian (August 16, 2021). "T-Mobile confirms it was hit by data breach". CNN Business. Archived from the original on August 16, 2021. Retrieved August 16, 2021.
- ^ Molina, Brett. "T-Mobile confirms data breach but can't determine whether customer data was impacted". CNN. Archived from the original on August 16, 2021. Retrieved August 16, 2021.
- ^ "T‑Mobile Shares Updated Information Regarding Ongoing Investigation into Cyberattack". T-Mobile. Archived from the original on August 23, 2021. Retrieved August 23, 2021.
- ^ Torralba, Christine. "T-Mobile confirms recent cybersecurity attack involves 48 million victims". Tmo News. Archived from the original on August 22, 2021. Retrieved August 23, 2021.
- ^ Manfredi, Lucas (August 23, 2021). "T-Mobile hit with class-action lawsuits over data breach". Q13 Fox Seattle. Archived from the original on August 26, 2021. Retrieved August 26, 2021.
- ^ Hardesty, Linda (August 24, 2021). "T-Mobile Business customers also hit by security breach". Fierce Wireless. Archived from the original on August 25, 2021. Retrieved August 26, 2021.
- ^ Fingas, Jon (August 26, 2021). "T-Mobile hacker says the carrier's security is 'awful'". Engadget. Archived from the original on August 28, 2021. Retrieved August 28, 2021.
- ^ Clark, Mitchell (August 26, 2021). "Hacker claims responsibility for T-Mobile attack, bashes the carrier's security". The Verge. Archived from the original on August 27, 2021. Retrieved August 28, 2021.
- ^ Corkery, Michael (July 23, 2022). "T-Mobile Reaches $500 Million Settlement in Huge 2021 Data Breach". The New York Times. ISSN 0362-4331. Archived from the original on September 21, 2023. Retrieved October 25, 2023.
- ^ DeGrasse, Martha (September 6, 2021). "T-Mobile US hit with class action lawsuits". Mobile World Live. Archived from the original on September 6, 2021. Retrieved September 7, 2021.
- ^ Cox, Joseph (April 12, 2022). "T-Mobile Secretly Bought Its Customer Data from Hackers to Stop Leak. It Failed". Vice. Archived from the original on June 19, 2023. Retrieved October 25, 2023.
- ^ Cox, Joseph (January 9, 2024). "Sealed Indictment Shows Case Against Hacker Behind Massive T-Mobile Data Breach". Retrieved February 18, 2024.
- ^ Reed, Catherine (September 28, 2023). "T-Mobile Data Breaches: Full Timeline Through 2023". Firewall Times. Archived from the original on October 12, 2023. Retrieved October 26, 2023.
- ^ Goodin, Dan (May 1, 2023). "T-Mobile discloses 2nd data breach of 2023, this one leaking account PINs and more". Ars Technica. Archived from the original on September 22, 2023. Retrieved October 26, 2023.
- ^ Newman, Lily Hay. "T-Mobile's $150 Million Security Plan Isn't Cutting It". Wired. ISSN 1059-1028. Archived from the original on July 31, 2023. Retrieved October 26, 2023.
External links
- Official website
- Deutsche Telekom AG website
- T-Mobile's 2021 data breach website
- Business data for T-Mobile US:
- Companies in the Nasdaq-100
- Companies listed on the Nasdaq
- T-Mobile US
- Mobile phone companies of the United States
- Telecommunications companies of the United States
- Wi-Fi providers
- Companies based in Bellevue, Washington
- Deutsche Telekom
- Softbank portfolio companies
- American subsidiaries of foreign companies
- Telecommunications companies established in 1994
- Retail companies established in 1994
- American companies established in 1994
- 1994 establishments in Washington (state)
- 2013 initial public offerings