![]() | |
LinkedIn homepage as of July 2011 | |
Type of business | Public |
---|---|
Type of site | Social network service |
Available in | Multilingual |
Traded as | NYSE: LNKD |
Founded | Santa Monica, California (2003) |
Headquarters | Mountain View, California , U.S. |
Area served | Worldwide |
Founder(s) | Reid Hoffman Allen Blue Konstantin Guericke Eric Ly Jean-Luc Vaillant |
Key people | Reid Hoffman (Chairman) Jeff Weiner (CEO) |
Industry | Internet |
Revenue | $972 million (2012)[1] |
Employees | 3,779 (March, 2013)[2] |
URL | www |
IPv6 support | No |
Advertising | Google, AdSense |
Registration | Required |
Users | 225 million |
Launched | May 5, 2003 |
Current status | Active |
Written in | Java[3] |
LinkedIn (/[invalid input: 'icon']ˌlɪŋkt.ˈɪn/) is a social networking website for people in professional occupations. Founded in December 2002 and launched on May 5, 2003,[5] it is mainly used for professional networking. As of January 2013[update], LinkedIn reports more than 200 million acquired users in more than 200 countries and territories.[6]
LinkedIn is most known for aggressively spamming people with LinkedIn "so and so would like to connect on LinkedIn": you don't know who they are, you don't care...but LinkedIn will aggressively keep sending these requests from a perfect stranger over, over, and OVER AGAIN. Absolutely abominable behavior, they keep badgering you to sign up and join LinkedIn–even if you mark it as SPAM–they will keep bothering you and bothering you and bothering you and bothering you to sign up. And if you want to contact this horrific company? Forget it! NOWHERE on their website is there a contact form....email address....or any way to reach them! LinkedIn represents in a nutshell the VERY WORST of today's internet: its voracious appetite knows no manners....no propriety...no limits are respected: obnoxiously aggressive in its desire to all but force you to "sign up" to LinkedIn–so you too can make your associates hate you because of your endless LinkedIn spam email requests to JOIN, JOIN, JOIN. Absolutely without the slightest doubt LinkedIn is the very worst of the internet fad stupidity websites. It should be abolished. God, how I hate getting LinkedIn spam connect requests from countless strangers whom I've never met.
The site is available in English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Romanian, Russian, Turkish, Japanese, Czech, Polish, Korean, Indonesian, and Malay.[7][8] Quantcast reports LinkedIn has 21.4 million monthly unique U.S. visitors and 47.6 million globally.[9] In June 2011, LinkedIn had 33.9 million unique visitors, up 63 percent from a year earlier and surpassing MySpace.[10] LinkedIn filed for an initial public offering in January 2011 and traded its first shares on May 19, 2011, under the NYSE symbol "LNKD".[11]
History
LinkedIn's CEO is Jeff Weiner, previously a Yahoo! Inc. executive. The company was founded by Reid Hoffman and founding team members from PayPal and Socialnet.com (Allen Blue, Eric Ly, Jean-Luc Vaillant, Lee Hower, Konstantin Guericke, Stephen Beitzel, David Eves, Ian McNish, Yan Pujante, and Chris Saccheri).
Founder Reid Hoffman, previously CEO of LinkedIn, is now Chairman of the Board. Bhushan Kasvekar is Vice President of Products.[12] LinkedIn is headquartered in Mountain View, California, with offices in Omaha, Chicago, New York, London and Dublin. It is funded by Sequoia Capital, Greylock, Bain Capital Ventures,[13] Bessemer Venture Partners and the European Founders Fund. LinkedIn reached profitability in March 2006.[14] Through January 2011, the company had received a total of $103 million of investment.[15]
In late 2003, Sequoia Capital led the Series A investment in the company.[16] In June 2008, Sequoia Capital, Greylock Partners, and other venture capital firms purchased a 5% stake in the company for $53 million, giving the company a post-money valuation of approximately $1 billion.[17]
In 2010, LinkedIn opened a European headquarters in Dublin, Ireland,[18] received a $20 million investment from Tiger Global Management LLC at a valuation of approximately $2 billion,[19] and announced its first acquisition, Mspoke,[20] and improved its 1% premium subscription ratio.[21] In October of that year Silicon Valley Insider ranked the company No. 10 on its Top 100 List of most valuable start ups.[22] By December, the company was valued at $1.575 billion in private markets.[23]
2011: IPO
LinkedIn filed for an initial public offering in January 2011 and traded its first shares on May 19, 2011, under the NYSE symbol "LNKD", price of IPO was $45 per share. Shares of LinkedIn, which rose as much as 171 percent in their first day of trade on the New York Stock Exchange, closed at $94.25, more than 109 percent above IPO price.
In 2011, LinkedIn earned $154.6 million in advertising revenue alone, surpassing Twitter which earned $139.5 million dollars.[24] LinkedIn’s fourth-quarter 2011 earnings soared due to the company's increase in success in the social media world.[25]
In the spring of 2012, LinkedIn expanded its office space by 57,120 square feet in the Financial District of San Francisco.[26] In May 2012, LinkedIn announced its 2012 Q1 revenues were up 101% to $188.5 million compared to $93.9 million in Q1 of 2011, with net income increasing 140% over Q1'2011 to $5 million. Revenue for Q2 was estimated to be between $210 to $215 million.[27]
In June 2012 cryptographic hashes of approximately 6.4 million LinkedIn user passwords were stolen by hackers who then published the stolen hashes online.[28] In response to the incident, LinkedIn asked its users to change their passwords. Security experts criticized LinkedIn for not salting their password file, and instead using a single iteration of SHA-1.[29]
In November 2012, LinkedIn released their third quarter earnings, reporting earnings-per-share of $0.22 on revenue of $252 million. In result of these numbers, LinkedIn's stock was up, trading at roughly $112 a share.[30]
Acquisitions
In July 2012, LinkedIn acquired 15 key Digg patents for $4 million including “click a button to vote up a story” patent.[31]
Number | Acquisition date | Company | Business | Country | Price | Description | Ref. |
---|---|---|---|---|---|---|---|
1 | August 4, 2010 | mspoke | Adaptive personalization of content | ![]() |
$0.6 Million[32] | LinkedIn Recommendations | [33] |
2 | September 23, 2010 | ChoiceVendor | Social B2B Reviews | ![]() |
$3.9 Million[34] | rate and review B2B service providers | [35] |
3 | January 26, 2011 | CardMunch | Social Contacts | ![]() |
$1.7 Million[36] | Scan and import business cards | [37] |
4 | October 5, 2011 | Connected | Social CRM | ![]() |
- | LinkedIn Premium | [38] |
5 | October 11, 2011 | IndexTank | Social search | ![]() |
- | LinkedIn Search | [39] |
6 | February 22, 2012 | Rapportive | Social Contacts | ![]() |
$15 Million [40] | - | [41] |
7 | May 3, 2012 | SlideShare | Social Content | ![]() |
$119 Million | give LinkedIn members a way to discover people through content | [42] |
8 | April 11, 2013 | Pulse | Web / Mobile newsreader | ![]() |
$90 Million | Definitive professional publishing platform | [43] |
Membership
LinkedIn has more than 200 million members in over 200 countries and territories.[6] It is significantly ahead of its competitors Viadeo (50 million)[44] and XING (10 million).[45] The membership grows by approximately two new members every second.[46] About half of the members are in the United States and 11 million are from Europe. With 3 million users, India has the fastest-growing network of users as of 2009. The Netherlands has the highest adoption rate per capita outside the US at 30%.[47] LinkedIn recently reached 4 million users in UK,[48] 1 million in Spain,[49] and nearly 1 million in Pakistan.
As of March 2011 the service had 44 million users in the US and 56 million outside.[50] As of October 2011, LinkedIn has over 14 million students and recent college graduates as members.[51] In November 2012, LinkedIn announced it had 187 million members. LinkedIn grew by 10 to 15 million members per quarter throughout 2012.[30]
In January 2013, the countries with the most LinkedIn users were:[6][52]
- United States with 74 million members
- India with 18 million members
- United Kingdom with 11 million members
- Brazil with 11 million members
- Canada with 7 million members
- Australia with 4 million members[53]
- UAE with 1.3 million members
Features
One purpose of the site is to allow registered users to maintain a list of contact details of people with whom they have some level of relationship, called Connections. Users can invite anyone (whether a site user or not) to become a connection. However, if the invitee selects "I don't know" or "Spam", this counts against the inviter. If the inviter gets too many of such responses, the account may be restricted or closed.[54]
This list of connections can then be used in a number of ways:
- A contact network is built up consisting of their direct connections, the connections of each of their connections (termed second-degree connections) and also the connections of second-degree connections (termed third-degree connections). This can be used to gain an introduction to someone a person wishes to know through a mutual contact.
- Users can upload their resume or design their own profile in order to showcase work and community experiences.
- It can then be used to find jobs, people and business opportunities recommended by someone in one's contact network.
- Employers can list jobs and search for potential candidates.
- Job seekers can review the profile of hiring managers and discover which of their existing contacts can introduce them.
- Users can post their own photos and view photos of others to aid in identification.
- Users can now follow different companies and can get notification about the new joining and offers available.
- Users can save (i.e. bookmark) jobs that they would like to apply for.
The "gated-access approach" (where contact with any professional requires either an existing relationship, or the intervention of a contact of theirs) is intended to build trust among the service's users. LinkedIn participates in the EU's International Safe Harbor Privacy Principles.[55]
The feature LinkedIn Answers,[56] similar to Yahoo! Answers, allowed users to ask questions for the community to answer. This feature was free, and the main difference from the latter was that questions are potentially more business-oriented, and the identity of the people asking and answering questions is known. As of January 31, 2013, the LinkedIn Answers feature is no longer supported. LinkedIn cites a new 'focus on development of new and more engaging ways to share and discuss professional topics across LinkedIn.' as the reason for the retirement of the feature.
Another LinkedIn feature is LinkedIn Polls. In December 2011, LinkedIn announced that they are rolling out polls to their one million groups.[57]
In mid-2008, LinkedIn launched LinkedIn DirectAds as a form of sponsored advertising.[58]
In October 2008, LinkedIn revealed plans to open its social network of 30 million professionals globally as a potential sample for business-to-business research. It is testing a potential social-network revenue model-research that to some appears more promising than advertising.[59]
Applications
In October 2008, LinkedIn enabled an "applications platform" that allows other online services to be embedded within a member's profile page. Among the initial applications were an Amazon Reading List that allows LinkedIn members to display books they are reading, a connection to Tripit, and a Six Apart, WordPress and TypePad application that allows members to display their latest blog postings within their LinkedIn profile.[60]
In November 2010, LinkedIn allowed businesses to list products and services on company profile pages; it also permitted LinkedIn members to "recommend" products and services and write reviews.[61]
Mobile
A mobile version of the site was launched in February 2008, which gives access to a reduced feature set over a mobile phone. The mobile service is available in six languages: Chinese, English, French, German, Japanese and Spanish.[62]
In January 2011, LinkedIn acquired CardMunch, a mobile app maker that scans business cards and converts into contacts. LinkedIn plans to integrate this functionality into their services in the near future.[63] In August 2011, LinkedIn revamped its mobile applications on the iPhone, Android and HTML5. Mobile page views of the application have increased roughly 400% year over year according to CEO Jeff Weiner.[64]
Groups
LinkedIn also supports the formation of interest groups, and as of March 29, 2012 there are 1,248,019 such groups whose membership varies from 1 to 744,662.[65][66] The majority of the largest groups are employment related,[67] although a very wide range of topics are covered mainly around professional and career issues, and there are currently 128,000 groups for both academic and corporate alumni.
Groups support a limited form of discussion area, moderated by the group owners and managers. Since groups offer the ability to reach a wide audience without so easily falling foul of anti-spam solutions, there is a constant stream of spam postings, and there now exist a range of firms who offer a spamming service for this very purpose. LinkedIn has devised a few mechanisms to reduce the volume of spam, but recently took the decision to remove the ability of group owners to inspect the email address of new members in order to determine if they were spammers. Groups also keep their members informed through emails with updates to the group, including most talked about discussions within your professional circles.[65][68]
Groups may be private, accessible to members only or may be open to Internet users in general to read, though they must join in order to post messages.
Job listings
LinkedIn allows users to research companies with which they may be interested in working. When typing the name of a given company in the search box, statistics about the company are provided. These may include the ratio of female to male employees, the percentage of the most common titles/positions held within the company, the location of the company's headquarters and offices, or a list of present and former employees.
In July 2011, LinkedIn launched a new feature allowing companies to include an "Apply with LinkedIn" button on job listing pages.[69] The new plugin will allow potential employees to apply for positions using their LinkedIn profiles as resumes. All applications will also be saved under a "Saved Jobs" tab.[69]
Skills
LinkedIn allows users to endorse each other's skills. This feature also allows users to efficiently provide commentary on other users profiles – network building is reinforced. However there is no way of flagging anything other than positive content.
Business units
LinkedIn derives its revenues from three business divisions:
Talent Solutions: Recruiters and corporations pay for:
- Branded corporate page on LinkedIn, complete with careers section.
- Pay per click-through Job ads that are targeted to LinkedIn users which match the job profile.
- Access to the database of LinkedIn users and resumes.
Marketing Solutions:
- LinkedIn advertisers pay for pay per click-through targeted ads.
Premium Subscriptions: LinkedIn users pay for:
- LinkedIn Business for business users
- LinkedIn Talent for recruiters
- LinkedIn JobSeeker for unemployed LinkedIn users looking for a job
- LinkedIn Sales for Sales Professionals
Some elements of the various subscription services are also on a pay per use basis like InMail.
Reception
LinkedIn has been described by online trade publication TechRepublic as having "become the de facto tool for professional networking".[70] LinkedIn has also been praised for its usefulness in fostering business relationships.[71] "LinkedIn is, far and away, the most advantageous social networking tool available to job seekers and business professionals today," according to Forbes.[72]
International restrictions
In 2009, Syrian users reported that LinkedIn server stopped accepting connections originating from IP addresses assigned to Syria. The company's customer support stated that services provided by them are subject to US export and re-export control laws and regulations and "As such, and as a matter of corporate policy, we do not allow member accounts or access to our site from Cuba, Iran, North Korea, Sudan, or Syria."[73]
In February 2011, it was reported that LinkedIn was being blocked in China after calls for a "Jasmine Revolution". It was speculated to have been blocked because it is an easy way for dissidents to access Twitter, which had been blocked previously.[74] After a day of being blocked, LinkedIn access was restored in China.[75]
SNA LinkedIn
The Search, Network, and Analytics team at LinkedIn has a web site[76] that hosts the open source projects built by the group. Notable among these projects is Project Voldemort,[77] a distributed key-value structured storage system with low-latency similar in purpose to Amazon.com's Dynamo and Google's BigTable.
See also
- Business network
- Information Routing Group
- List of social networking websites
- Reputation systems
- Social network
- Social software
References
- ^ "LinkedIn". Google.
- ^ [1]
- ^ "LinkedIn is 99% Java but 100% Mac". Google Group. Retrieved September 25, 2012.
- ^ "Linkedin.com Site Info". Alexa Internet. Retrieved May 6, 2013.
- ^ LinkedIn Press About Page
- ^ a b c LinkedIn reaches 200 million members worldwide
- ^ "Look who's talking Russian, Romanian and Turkish now!". June 21, 2011. Retrieved June 21, 2011.
- ^ "LinkedIn launches in Japan". translatemedia.com. Retrieved November 13, 2011.
- ^ "LinkedIn". quantcast.com. Retrieved December 17, 2010.
- ^ Womack, Brian (July 8, 2011). "LinkedIn Passes Myspace to Become No. 2 U.S. Social Network". Bloomberg. Retrieved December 8, 2011.
- ^ Pepitone, Julianne (January 27, 2011). "LinkedIn files for IPO, reveals sales of $161 million". CNN<pmey. Retrieved January 28, 2011.
- ^ "About LinkedIn: Management". Linkedin.com. Retrieved December 7, 2009.
- ^ "Press Release about Sequoia Capital Investing in LinkedIn". Retrieved November 14, 2007.
- ^ "Press Releases: LinkedIn Premium Services Finding Rapid Adoption". LinkedIn. March 7, 2006. Retrieved December 7, 2009.
- ^ Swisher, Kara (January 27, 2011). "Here Comes Another Web IPO: LinkedIn S-1 Filing Imminent". Boom Town. Retrieved January 27, 2011.
- ^ "LinkedIn Crunchbase Profile". Crunchbase.com. Retrieved December 8, 2011.
- ^ Guynn, Jessica (June 17, 2008). "LinkedIn networks way to $53-million investment". The Los Angeles Times. Retrieved June 17, 2008.
- ^ LinkedIn to open HQ in Dublin[dead link]
- ^ "Tiger Global Said to Invest in LinkedIn at $2 billion Valuation". Bloomberg BusinessWeek. July 28, 2010. Retrieved July 29, 2010.
- ^ Hardy, Quentin (August 4, 2010). "LinkedIn Hooks Up". Forbes. Retrieved August 5, 2010.
- ^ "Does local beat global in the professional-networking business?". The Economist. November 19, 2009. Retrieved August 5, 2010.
- ^ Fusfeld, Adam (September 23, 2010). "2010 Digital 100 Companies 1–100". businessinsider.com. Retrieved December 17, 2010.
- ^ Demos, Telis (January 27, 2011). "LinkedIn looks for boost with IPO". Financial Times. Retrieved January 28, 2011.
{{cite web}}
: Unknown parameter|coauthors=
ignored (|author=
suggested) (help) - ^ "Social Network Ads: LinkedIn Falls Behind Twitter; Facebook Biggest of All". Lunden, Ingrid January 31, 2012.
- ^ "Stocks to Watch: Nuance Communications, LinkedIn, Merck and More". Thomson Maya and Pope-Chappell Maya February 13, 2012.
- ^ "LinkedIn Expands into San Francisco". January 16, 2012. Sankin, Aaron.
- ^ "LinkedIn Beats The Street, Q1 Revenue Up 101 Percent To $188.5M; Net Income Up 140 Percent". May 4, 2012. Rao, Leena.
- ^ "LinkedIn Confirms Account Passwords Hacked". PC World.com. June 6, 2012. Retrieved June 6, 2012.
- ^ Finkle, Jim and Jennifer Saba (June 6, 2012). "LinkedIn suffers data breach". Reuters. Retrieved June 7, 2012.
- ^ a b Fiegerman, Seth. November 1, 2012. "LinkedIn Now Has 187 Million Members." http://mashable.com/2012/11/01/linkedin-has-187-million-users/
- ^ Digg Sold To LinkedIn AND The Washington Post And Betaworks, TechCrunch.com, July, 2012
- ^ "SEC S/1 Filing". SEC. November 3, 2011. Retrieved November 3, 2011.
- ^ "CMU startup mSpoke acquired by LinkedIn". post-gazette. August 4, 2010. Retrieved August 4, 2010.
- ^ "How Much Did LinkedIn Pay for ChoiceVendor". Quora. September 23, 2010. Retrieved March 11, 2011.
- ^ "LinkedIn acquires ChoiceVendor". Bloomberg. September 23, 2010. Retrieved September 23, 2010.
- ^ "SEC S/1 Filing". SEC. November 3, 2011. Retrieved November 3, 2011.
- ^ "LinkedIn S1 Filing". SEC. January 26, 2011. Retrieved February 24, 2012.
- ^ "LinkedIn Acquires Social CRM Company Connected". Forbes. 2011-10-5. Retrieved 2011-10-5.
{{cite web}}
: Check date values in:|accessdate=
and|date=
(help) - ^ "LinkedIn Buys Real-Time, Hosted Search Startup IndexTank". TechCrunch. October 11, 2011. Retrieved October 11, 2011.
- ^ "Rapportive Announces Acquisition By LinkedIn". TechCrunch. 2012-2-12. Retrieved 2012-2-12.
{{cite web}}
: Check date values in:|accessdate=
and|date=
(help) - ^ "LinkedIn acquires Rapportive Gmail Contact plugin". eweek. February 24, 2012. Retrieved February 24, 2012.
- ^ "LinkedIn Is Buying SlideShare for $119 Million". Business Insider. May 3, 2012. Retrieved February 18, 2013.
- ^ "LinkedIn Acquires Pulse For $90M In Stock And Cash". TechCrunch. April 11, 2013. Retrieved April 11, 2013.
- ^ "Now at 50m users, LinkedIn rival Viadeo acquires French startup Pealk and announces US innovation lab". January 14, 2013.
- ^ "Facts and Figures". XING. September 1, 2010. Retrieved November 26, 2010.
- ^ "LinkedIn now adding two members every second". TechCrunch.com. Retrieved October 31, 2011.
- ^ "LinkedIn: 50 million professionals worldwide. LinkedIn. October 14, 2009. Retrieved November 3, 2009". Blog.linkedin.com. Retrieved December 7, 2009.
- ^ "Four million UK professionals opt for a LinkedIn profile. Retrieved July 25, 2010". bankingtimes.com. Retrieved July 25, 2010. [dead link]
- ^ "LinkedIn reaches 1 million users in Spain, competitors keep up the pressure. Retrieved July 25, 2010". eu.techcrunch.com. Retrieved July 25, 2010.
- ^ Sid Yadav, venturebeat.com. "LinkedIn reaches 100 million users, but how many are coming back?" March 22, 2011. Retrieved March 24, 2011.
- ^ "LinkedIn Background". LinkedIn Facts. Retrieved December 1, 2011.
- ^ "LinkedIn Statistics by country". March 3, 2012.
- ^ 4 million members and counting: LinkedIn Australia finds connections get you places, BRW.com.au, March 14, 2013
- ^ LinkedIn help: Account restriction (retrieved 2011)
- ^ "Privacy Policy". LinkedIn. July 14, 2006. Retrieved January 17, 2008.
- ^ "LinkedIn Answers unlocks the world's best source of business knowledge: trusted professionals". Linkedin.com. January 16, 2007. Retrieved December 7, 2009.
- ^ Wasserman, Todd (December 14, 2011). "LinkedIn polling".
- ^ LinkedIn DirectAds launch, by Zaki Usman Nov 2008
- ^ LinkedIn's promising new revenue model: sending you surveys. By: Neff, Jack, Advertising Age, 00018899, 10/27/2008, Vol. 79, Issue 40. Database: Business Source Complete
- ^ Facebook in a Suit: LinkedIn Launches Applications Platform, BusinessWeek, October 28, 2008
- ^ "LinkedIn Adopts 'Recommend' Over 'Like'", Clickz.com, November 2, 2010
- ^ "Social-networking site LinkedIN introduces mobile version". tweakers.net. Retrieved February 25, 2008.
- ^ CardMunch acquired by LinkedIn, shoutEx.com Feb 2011
- ^ Geron, Tomio (August 16, 2011). "LinkedIn Revamps iPhone, Android Apps, Launches HTML5 App". Article. Retrieved August 17, 2011.
- ^ a b "Groups Directory". LinkedIn. Retrieved December 8, 2011.
- ^ "World's Largest LinkedIn Group Breaks The 700,000 Member mark". i-newswire.com. Retrieved February 28, 2012.
- ^ "Job Openings, Job Leads and Job Connections!". Retrieved March 28, 2012.
- ^ "Groups". LinkedIn Corporation. Retrieved March 26, 2012.
- ^ a b Colleen Taylor, GigaOm. "LinkedIn launches job application plugin." July 25, 2009. Retrieved July 25, 2011.
- ^ "Five Benefits of LinkedIn for Organizations (and IT Pros) | TechRepublic." Web. May 9, 2011.
- ^ "LinkedIn.com, a business-orientated networking site, can be an ideal way for professionals to present an online profile of themselves ... Unlike social networking sites, [with] LinkedIn you're outlining all your credentials; presenting the professional rather than the personal you. Considering the sheer vastness of the digital space, the potential for building up a solid base of contacts and fostering new business relationships is boundless." O'Sullivan, James (2011), "Make the most of the networking tools that are available", Evening Echo, May 9, 2011. Pg 32. Note that the Evening Echo is located close to the European headquarters of LinkedIn
- ^ http://www.forbes.com/sites/dailymuse/2012/07/06/your-linkedin-intervention-5-changes-you-must-make/
- ^ "Syria: Linkedin Kicks Off Syrian Users!". Global Voices Advocacy. April 18, 2009. Retrieved April 30, 2010.
- ^ Ungerleider, Neal (February 25, 2011). "China blocks access to LinkedIn". Fast Company. Retrieved February 25, 2011.
- ^ Baker, Liana (February 25, 2011). "LinkedIn website working again in China". Reuters.
- ^ "SNA-projects.com". SNA-projects.com. August 11, 2011. Retrieved December 8, 2011.
- ^ "Project-voldemort.com". Project-voldemort.com. Retrieved December 8, 2011.
External links
- Official website
- Template:Official blog
- SEC Form S-1 Registration Statement – LinkedIn's IPO filing