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Tata Consultancy Services

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Tata Consultancy Services Limited
Company typePublic (BSE: 532540, NSE: TCS)
IndustryIT services
IT consulting
Founded1968
HeadquartersMumbai, Maharashtra, India
Key people
Ratan Tata (Chairman)
S Ramadorai (Vice Chairman)
[[N. Chandrasekaran]] (CEO & MD)
ProductsTCS Bancs
Digital Certification Products
Healthcare Management Systems
ServicesOutsourcing
BPO
Software Products
RevenueIncrease₹35,930 crore (US$4.3 billion)(2010)
Increase₹8,305.73 crore (US$1.0 billion)(2010)
Increase₹5,618 crore (US$670 million)[1](2010)
Total assetsIncrease $5.6112 billion (2010)
Number of employees
186,914 (December 2010)
ParentTata Group
WebsiteTCS.com

Tata Consultancy Services Limited (TCS) (BSE: 532540, NSE: TCS) is a Software services consulting company headquartered in Mumbai, India. TCS is the largest provider of information technology and business process outsourcing services in Asia.[2][3] TCS has offices in 42 countries with more than 142 branches across the globe. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India.

TCS is one of the operative subsidiary of one of India's largest and oldest conglomerate company, the Tata Group or Tata Sons Limited, which has interests in areas such as energy, telecommunications, financial services, manufacturing, chemicals, engineering, materials, government and healthcare.[4][5]

History

It began as the "Tata Computer Centre", for the company Tata Group whose main business was to provide computer services to other group companies. F C Kohli was the first general manager. JRD Tata was the first chairman, followed by Nani Palkhivala.

One of TCS' first assignments was to provide punched card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India[6]. It also provided bureau services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.

In the early 1970s, Tata Consultancy Services started exporting its services. The company pioneered the global delivery model for IT services with its first offshore client in 1974. TCS's first international order came from Burroughs, one of the first business computer manufacturers. TCS was assigned to write code for the Burroughs machines for several US-based clients[7]. This experience also helped TCS bag its first onsite project - the Institutional Group & Information Company (IGIC), a data centre for ten banks, which catered to two million customers in the US, assigned TCS the task of maintaining and upgrading its computer systems[8].

In 1981, TCS set up India's first software research and development centre, the Tata Research Development and Design Center (TRDDC) [9]. The first client-dedicated offshore development center was set up for Compaq (then Tandem) in 1985.

In 1989, TCS delivered an electronic depository and trading system called SECOM for SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian IT company. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE)[10]. TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired[11].

In the early 1990s, the Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it[12].

In 1999, TCS saw outsourcing opportunity in E-Commerce and related solutions and set up its E-Business division with ten people. By 2004, E-Business was contributing half a billion dollars (US) to TCS[13].

On 9 August 2004, TCS became a publicly listed company[14], much later than its rivals, Infosys, Wipro and Mahindra Satyam.

During 2005, TCS ventured into a new area for an Indian IT services company - Bioinformatics[15]

In 2008, the company went through an internal restructuring exercise that executives claim would bring about agility to the organization.[16].

Operations & Acquisitions

Tata Consultancy Services campus at Lucknow, India
Tata Consultancy Services at Madhapur, Hyderabad

Indian branches

TCS has development centres and/or regional offices in the following Indian cities: Ahmedabad, Baroda, Bangalore, Bhubaneswar, Chennai, Coimbatore, Kochi, Kolkata, Lucknow, Mumbai, Noida, Pune, Thiruvananthapuram, Patna,jamshedpur,Hyderabad

Global units

Africa: South Africa, Morocco[17]

Asia (Outside India): Bahrain, Beijing[18], Hong Kong, Hangzhou, Shanghai, Indonesia, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE(dubai)[19]

Australia: Australia

Europe: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America: Canada, Mexico, USA

South America: Argentina, Brazil, Chile, Colombia, Ecuador, Uruguay, Peru[20]

List of acquisitions

The table below gives some details of TCS' key acquisitions

Number Acquisition Date Company Business Country Value Headcount Remarks Reference
1 8 October 2008 Citi Global Services Limited Business Process Outsourcing India US$ 505 mn 12472 TCS acquired key BFS domain knowledge. [21]
2 November, 2006 TKS-Teknosoft Banking Product Switzerland US$ 80.4 mn 115 Expand product portfolio by acquiring rights to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland and France [22]
3 November, 2005 Comicrom Banking BPO Chile US$ 23.7 mn 1257 Entry into Latin America; Access to payment processing platform [23]
4 February, 2006 Tata Infotech IT Services India - - - [24]
5 October, 2005 FNS Core Banking Product Australia US$ 26 mn 190 Acquired core banking solution product and access to 116 customers in 35 countries; FNS was an existing partner for TCS
6 October, 2005 Pearl Group Insurance United Kingdom US$ 94.7 mn 950 Acquired life and pension outsourcing business from Pearl Group; Domain knowledge of life and pension underwriting business [25]
7 November 2006 TCS Management IT Services Australia US$ 13.0 mn 35 Access to Australian clients [26]
8 May 2004 Phoenix Global Solutions BPO India US$ 13 mn 350 Acquire expertise in insurance [27]
9 May 2005 Swedish Indian IT Resources AB (SITAR) IT Services Sweden US$ 4.8 mn Acquire blue-chip European customers like Ericsson, IKEA, Vattenfall and Hutchison; SITAR was TCS’ exclusive partner in Sweden and a non-exclusive partner in Norway.
10 May 2004 Aviation Software Development Consultancy India (ASDC) IT Services India - 180 ASDC was a Singapore Airlines-TCS JV; Acquired Singapore Airlines as a major client [28]
11 January 2004 Airline Financial Support Services India (AFS) BPO India US$ 5.1 mn 316 BPO expertise in Airline and Hospitality sector [29]
12 October 2001 CMC Limited IT Services India US$33.89m (51%) 3100 Access to domestic capability; continues to be a separately run company. [30]

Innovation and R&D

Tata Research Development and Design Center

TCS established the first software research center in India, the Tata Research Development and Design Center, in Pune, India in 1981.TRDDC undertakes research in Software Engineering, Process Engineering and Systems Research.

Researchers at TRDDC also developed MasterCraft (now called TCS Code Generator Framework [31]) a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on the user's needs.[32]

Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities[33]. This product has been marketed in India as Tata swach, a low cost water purifier[34].

Innovation

In 2007, TCS launched its Co-Innovation Network, a network of TCS Innovation Labs, startup alliances, University Research Departments, and venture capitalists.[35]

In addition to TRDDC, TCS has 19 Innovation Labs based in three countries.[36]

  • TCS Innovation Lab, Convergence: Content management and delivery, convergence engines, networks such as 3G, WiMax, WiMesh, IP Testing for Quality of Service, IMS, OSS/BSS systems, and others.
  • TCS Innovation Lab, Delhi: Software Architectures, Software as a Service, natural language processing, text, data and process analytics, multimedia applications and graphics.
  • TCS Innovation Lab, Embedded Systems: Medical electronics, WiMAX, and WLAN technologies.
  • TCS Innovation Lab, Hyderabad: Computational methods in life sciences, meta-genomics, systems biology, e-security, smart card-based applications, digital media protection, nano-biotechnology, quantitative finance.
  • TCS Innovation Lab, Mumbai: Speech and natural language processing, wireless systems and wireless applications.
  • TCS Innovation Lab, Insurance - Chennai: IT Optimization, Business Process Optimization, Customer Centricity Enablers, Enterprise Mobility, Telematics, Text Analytics, 2D Barcodes, Mashups, Innovation in Product Development and Management (PLM) for Insurance.
  • TCS Innovation Lab, Chennai: Infrastructure innovation, green computing, Web 2.0 and next-generation user interfaces.
  • TCS Innovation Lab, Peterborough, England: New-wave communications for the enterprises, utility computing and RFID (chips, tags, labels, readers and middleware).
  • TCS Innovation Lab: Performance Engineering, Mumbai: Performance management, high performance technology components, and others.
  • TCS Innovation Lab, Cincinnati, United States: Engineering and Manufacturing IT solutions.

Some of the assets created by TCS Innovation Labs are DBProdem, Jensor [37], Wanem [38], Scrutinet

In 2008, the TCS Innovation Lab-developed product, mKrishi, won the Wall Street Journal Technology Innovation Award in the Wireless category.[39]. mKrishi is a service that would enable India's farmers to receive useful data on an inexpensive mobile device.[40]

TCS' Co-Innovation Network partners include Collabnet, Cassatt, MetricStream, academic institutions such as Stanford, MIT, various IITs, and venture capitalists like Sequoia and Kleiner Perkins.[41]

Employees

TCS is one of the largest private sector employers in India with a core strength in excess of 186,914 individuals.[42]. TCS has one of the lowest attrition rates in the Indian IT industry[43].In the past TCS has been criticised by its employees in Public forums on its Appraisal and Promotion policies.[44]

References

  1. ^ http://profit.ndtv.com/company/profit_loss/tata-consultancy-services-ltd
  2. ^ "NASSCOM List". Press Release. NASSCOM. 2006-01-23. Retrieved 2009-02-13.
  3. ^ "Top 20 IT services exports firms in India : Rediff.com Business". Business.rediff.com. Retrieved 2010-08-12.
  4. ^ "Tata Sons Have a Global Ambition List". PTI. Times of India. 05-12-2004. Retrieved 2009-02-13. {{cite web}}: Check date values in: |date= (help)
  5. ^ "India's Oldest Biz Empire Shines". Kuwait Times. Associated Press. 05-02-2008. Retrieved 2009-02-13. {{cite news}}: Check date values in: |date= (help)
  6. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01.
  7. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01.
  8. ^ "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1990-01-01.
  9. ^ Kanavi, Shivanand (June 7–20, 2004). "Megasoft". Business India: 46–54.
  10. ^ "Indian software keeps Swiss securities safe". News. Swissinfo.com. 2002-01-14.
  11. ^ "TCS acquires TKS Teknosoft". News. Financial Express. 11-01-2006. {{cite web}}: Check date values in: |date= (help)
  12. ^ "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 2004-12-22.
  13. ^ Kanavi, Shivanand (June 7–20, 2004). "Megasoft". Business India: 52.
  14. ^ "Star Performer Goes Public". Editorial. The Hindu. 2004-06-14.
  15. ^ "TCS launches the country's first bioinformatics product". News. Express Online. 08-02-2004. {{cite web}}: Check date values in: |date= (help)
  16. ^ "Eye on future, TCS in revamp mode". News. Hindustan Times. 12-02-2008. {{cite web}}: Check date values in: |date= (help)
  17. ^ "TCS plans Morocco foray with 500-strong unit". News. Express Online. 12-10-2006. {{cite web}}: Check date values in: |date= (help)
  18. ^ "China Joint Venture with Tata Consultancy Services". News. China Economic Review. 2007-12-18.
  19. ^ http://www.tcs.com/worldwide/middle_east_africa/locations/uae/Pages/default.aspx
  20. ^ "TCS bets on growing economy of Peru". news. Times of India. 2010-07-25.
  21. ^ "Tata Consultancy Services To Acquire Citigroup Global Services for $505 million". CIOL. 2008-10-08.
  22. ^ "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 11-01-2006. {{cite web}}: Check date values in: |date= (help)
  23. ^ "TCS Buys Comicrom for $23M". Red Herring. 11-07-2005. {{cite web}}: Check date values in: |date= (help)
  24. ^ "Tata Infotech to merge with TCS". Silicon India. 2005-07-18.
  25. ^ "TCS stakes its claim in BPO with Diligenta". Ovum. 04-2006. {{cite web}}: Check date values in: |date= (help)
  26. ^ "TCS acquires IT consultancy firm for A$15m". ITWire.com. 11-12-2006. {{cite web}}: Check date values in: |date= (help)
  27. ^ "Tata acquires Phoenix India arm". ComputerWeekly.com. 05-11-2004. {{cite web}}: Check date values in: |date= (help)
  28. ^ "TCS buys out Singapore Airlines' stake in ASDC". The Hindu. 03-10-2004. {{cite web}}: Check date values in: |date= (help)
  29. ^ "TCS buys 75.1% stake in AFS from Swissair". Rediff.com. 05-06-2003. {{cite web}}: Check date values in: |date= (help)
  30. ^ "TCS TCS oulines vision for CMC". The Hindu. 2001-10-18.
  31. ^ [1][dead link]
  32. ^ "When Outsourcing Loses Human Element". International Herald Tribune. 2005-05-27.
  33. ^ "Improving Our World - IEEE Annual Report(page 4)" (PDF). IEEE. 2005.
  34. ^ "Tata launches 'Swach' water filters". Deccanherald.com. Retrieved 2010-08-12.
  35. ^ "TCS launches its Co-Innovation Network". Financialexpress.com. 2007-01-18. Retrieved 2010-07-16.
  36. ^ "Innovation Labs". TCS. Retrieved 2010-07-16.
  37. ^ "Jensor released as Open Source". Jensor.sourceforge.net. Retrieved 2010-08-30.
  38. ^ "Wanem released as Open Source". Wanem.sourceforge.net. Retrieved 2010-08-30.
  39. ^ Totty, Michael (2008-09-29). "The 2008 Technology Innovation Awards - WSJ.com". Online.wsj.com. Retrieved 2010-07-16.
  40. ^ "Innovation Labs". TCS. Retrieved 2010-07-16.
  41. ^ "Co-Innovation Network". TCS. Retrieved 2010-07-16.
  42. ^ "Cyber Media". Cyber Media. 2008-09-19. Retrieved 2010-07-16.
  43. ^ "TCS Delivers Growth, Maintains Operating Margins in Q1; Revenues at $1.5b, Up 21%..." Reuters. 2008-07-16. Retrieved 2010-07-16.
  44. ^ "TCS Employee discussions on Appraisal,HR policies". Dexternights. 2010-03-10. Retrieved 2011-01-10.

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