Unifi (internet service provider)
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| File:TM UniFi.png | |
| Company type | Public |
|---|---|
| Industry | Internet Service Provider |
| Headquarters | Kuala Lumpur, Malaysia |
Key people | Dato' Sri Zamzamzairani Mohd Isa, Group CEO |
| Products | Broadband |
| Owner | TM Berhad |
Number of employees | 20,000 |
| Website | www |
UniFi is a triple-play service by Telekom Malaysia, offering of Internet access, VoIP and IPTV which is provided to residential and business customers in Malaysia through an optical fiber core network via FTTH for individual housing units and VDSL2 for multi-story buildings depending on the customer premises.
UniFi is an amalgamation of “Uni” which denotes togetherness and camaraderie, while “Fi” symbolises fibre optics.
The Residential package is a triple play UniFi service which is called VIP because it comes with three services which are:
V - Video or Internet Protocol Television; I - High Speed Internet Access; P - Phone
Background
Initiated and signed in September 2008, the RM11.3 billion national HSBB (High-Speed Broadband) project is a PPP agreement between TM and the government to develop next generation HSBB infrastructure and services. TM is putting up RM8.9 billion while the government is co-investing RM2.4 billion on an incurred claims basis based on project milestones reached by TM.
UniFi was launched on 24 March 2010. The launch of UniFi was expected to intensify competition within the broadband space, which had seen the entrance of wireless broadband players like P1. Competitor YTL launched its WiMax wireless broadband in November 2010.
Malaysian government is banking on the HSBB project, which is the flagship of the National Broadband Initiative (NBI), to help Malaysia catch up with advanced countries such as Japan, Korea and Singapore, which have offered high speed broadband at relatively low prices for the past several years.
The rollout of Telekom Malaysia Berhad’s (TM) High Speed Broadband (HSBB) service, UniFi, continues to be on track with service availability now expanded to an additional 48 areas nationwide, bringing the total of premises passed to more than 750,000 at the end of 2010. This means that TM is well on its way to meet the targeted 1.3 million premises passed by the end of 2012 at the end of the first phase of the HSBB project rollout.
General
UniFi set different prices to customers by type of use (Residential or Business) and the download and upload speeds.
Currently, UniFi for home users is offered in three packages based on the maximum download speed ride, 5, 10 and 20 Mbit/s, Each client is given a dynamic IP address, a WiFi modem router, Internet Protocol Television including linear broadcast channels (Standard Definition and High Definition), interactive television and video-on-demand (through a Set Top Box), 1 e-mail account with a 2GB mailbox, DECT phone including free calls to all TM landlines throughout the country, and a fixed rate of 10 cents per minute for calls to non-TM fixed-line and mobile phones throughout the country.
Criticism
There have been complaints on Twitter and the general uproar about the download cap on its UniFi packages.
To address this concern, TM held a briefing and feedback session attended by TM top-level management people, targeted especially at social media influencers and on the agenda were updates related to TM's UniFi and Streamyx service, including security issues and consumer interest topics such as Fair Usage Policy, data caps and service contention ratio.
UniFi also faces criticism of being highly overpriced, due partially to the inclusion of HyppTV in all UniFi packages. There are no packages available without all of the extra services. This has resulted in UniFi being one of the most expensive internet services in the region based on bandwidth.
The service is also regularly criticized over its slow rollout speed. Since its debut in 2009, it has only successfully covered the larger towns in the west coast of Peninsular Malaysia and coverage in the east coast as well as on Borneo Malaysia is still appalling.
UniFi packages list
Residential Packages
Business Packages (Dynamic IP)
- 5Mbit/s - MYR 199
- 10Mbit/s- MYR 289
- 20Mbit/s- MYR 359
- 30Mbit/s- MYR 599
- 50Mbit/s- MYR 899
- 100Mbit/s - MYR 1,399 (Early Bird Promotion) | MYR 1,599
Business Packages (Fixed IP)
UniFi Advance Plan
Residential Packages (Dynamic IP)
Business Packages (Dynamic IP)
Value added services
- e-Browse (Digital Newspaper and Magazine Library)
- e-storage (Online Content Storage and Web Hosting)
- iShield Plus (Web Filtering and Parental Controls)
- Online Guard Plus (Antivirus and Internet Security)
- Infoblast (Instant Messaging)
- TM WiFi