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Two weeks later, ''The Guardian'' published an article on Jackie Slater, a woman in her 50s who had been refused a sale of a bottle of wine while shopping with her 17-year-old daughter.<ref name="guardian.co.uk">{{cite news|author=Cheryl Stonehouse |url=http://www.guardian.co.uk/society/2009/oct/11/morrisons-wine-ban-mother |title=Mother is refused wine at Morrisons – in case daughter, 17, drinks it |work=Guardian |location=UK |date= 11 October 2009|accessdate=12 March 2011}}</ref> Again Morrisons stood by the store's action, explaining through a spokesman that "stores are unable to sell an alcoholic product to a customer they believe could be buying for a minor or for someone who is unable to prove their age."<ref name="guardian.co.uk"/>
Two weeks later, ''The Guardian'' published an article on Jackie Slater, a woman in her 50s who had been refused a sale of a bottle of wine while shopping with her 17-year-old daughter.<ref name="guardian.co.uk">{{cite news|author=Cheryl Stonehouse |url=http://www.guardian.co.uk/society/2009/oct/11/morrisons-wine-ban-mother |title=Mother is refused wine at Morrisons – in case daughter, 17, drinks it |work=Guardian |location=UK |date= 11 October 2009|accessdate=12 March 2011}}</ref> Again Morrisons stood by the store's action, explaining through a spokesman that "stores are unable to sell an alcoholic product to a customer they believe could be buying for a minor or for someone who is unable to prove their age."<ref name="guardian.co.uk"/>


The checkout assistant involved in the incident told ''The Guardian'' that she would have been allowed to buy the wine had she been shopping with ''younger'' children.<ref name="guardian.co.uk"/> This prompted Leeds North West MP [[Greg Mulholland]] to comment that "Morrisons should be ashamed of themselves" and that "Whoever thinks this policy will do anything to stop antisocial drinking by kids is in cloud-cuckoo-land."<ref name="guardian.co.uk"/>
The checkout assistant involved in the incident told ''The Guardian'' that she would have been allowed to buy the wine had she been shopping with younger children.<ref name="guardian.co.uk"/> This prompted Leeds North West MP [[Greg Mulholland]] to comment that "Morrisons should be ashamed of themselves" and that "Whoever thinks this policy will do anything to stop antisocial drinking by kids is in cloud-cuckoo-land."<ref name="guardian.co.uk"/>


===Poppy controversy===
===Poppy controversy===

Revision as of 01:32, 21 June 2013

For other uses, see Morrison's (disambiguation).

Wm Morrison Supermarkets plc
Company typePublic limited company
LSE: MRW
IndustryRetailing
PredecessorSafeway
Founded1899
FounderWilliam Morrison
HeadquartersBradford, United Kingdom
Number of locations
504 (including 16 M Local stores)
Key people
Sir Ken Morrison (President)
Sir Ian Gibson (Chairman)
Dalton Philips (CEO)
ProductsSupermarket
Revenue£18.116 billion (2013)[1]
£949 million (2013)[1]
£647 million (2013)[1]
Number of employees
132,000 (2011)
Websitewww.morrisons.co.uk

Wm Morrison Supermarkets plc is the fourth largest chain of supermarkets in the United Kingdom,[2] headquartered in Bradford, West Yorkshire, England.[3] The company is usually referred to and is branded as Morrisons, and it is part of the FTSE 100 Index of companies. Morrisons's market share as of December 2008 was 11.8%, making it the smallest of the "Big Four" supermarkets, behind Tesco (30.9%), Asda (16.8%) and Sainsbury's (16%), but ahead of the fifth place Co-operative Group, which had a share of 4.4%.[4]

Founded in 1899 by William Morrison, hence the abbreviation Wm Morrison, it began as an egg and butter stall in Rawson Market, Bradford, England. Until 2004, Morrisons store locations were primarily focused in the north of England, but with the takeover of Safeway in that year, the company now has 504 stores including 16 M Local Stores across the UK.

The Morrison family currently owns around 15.5% of the company.[5]

History

Morrisons' headquarters in Bradford, West Yorkshire.

Founding

The company was founded by William Morrison in 1899, initially as an egg and butter merchant in Rawson Market, Bradford, England operating under the name of Wm Morrison (Provisions) Limited.[6]

His son, Ken Morrison took over the company in 1952, aged 26. In 1958 it opened a small shop in the city centre.[6] It was the first self-service store in Bradford and the first store to have prices on its products, and it had three checkouts. The company opened its first supermarket, "Victoria", in the Girlington district of Bradford in 1961.[6]

Publicly traded company

In 1967 it became a public limited company listed on the London Stock Exchange.[6]

Acquisition of Safeway

Morrisons store in Consett, County Durham

In 2004 Morrisons, which operated mainly in the north of England, acquired Safeway, a British supermarket chain which owned 479 stores, mainly in Scotland and the south of England.[7] The acquisition quickly ran into difficulties caused in part by the outgoing management of Safeway changing their accounting systems just six weeks before the transaction was completed.[8] The result was a series of profit warnings being issued by Morrisons, poor financial results[9] and a need to revert to manual systems.[10]

The programme of store conversions from Safeway to Morrisons was the largest of its kind in British retail history, focusing initially on the retained stores which were freehold, over 25,000 sq ft (2,300 m2) with separate car parks. Within a few weeks, Safeway carrier bags were replaced by those of Morrisons and the new owner's own-brand products began to appear in Safeway stores.[11]

Originally 52 shops were to be compulsorily divested after the takeover, but this was reduced to 50 after one Safeway store in Sunderland was destroyed by fire and the lease ended on another in Leeds city centre. John Lewis Partnership purchased 19 to be part of its Waitrose chain,[12] while J Sainsbury plc purchased a further 14,[13] and Tesco bought 10 in October 2004.[14]

Unlike other operators, most notably Tesco and Sainsbury's, Morrisons had chosen not to move into the corner shop sector. Further to this policy decision, it was announced in late 2004 that the 114 smaller 'Safeway Compact' stores were to be sold off to rival supermarket chain Somerfield in a two-part deal worth £260.2 million in total.[15]

In Northern Ireland Morrisons sold Safeway's stores to ASDA. This included a store in Bangor which opened after the Morrisons takeover.[16]

Morrisons market share decreased after its purchase of Safeway, but it eventually grew again after the store disposals and conversions.

One of the largest single purchases in 2005 was that of five stores by Waitrose.[17] On 18 July 2006, a further six stores from the 'Rump' format were sold to Waitrose, including the former Safeway store in Hexham, Northumberland, which became the most northerly Waitrose branch in England.[18]

In May 2005, Morrisons announced the termination of Safeway's joint venture convenience store/petrol station format with BP. Under the deal, the premises were split 50/50 between the two companies.[19] Five sites were subsequently sold on to BP, while Morrisons sold the rest of its sites to Somerfield and Tesco, which both maintain a presence in this market sector.

Morrisons also sold Safeway's Channel Islands stores, in Guernsey and Jersey, to CI Traders where they continued to trade under the Safeway brand name, despite selling products from chains such as Iceland.[20] In 2011, CI Traders sold the Channel Island Safeway stores to Waitrose and the Safeway brand disappeared from the Channel Islands.[21] On the Isle of Man, the Douglas store was sold to Shoprite and the Ramsey store was sold to the Co-op.[22] The Gibraltar store was originally marketed for sale, but has now been converted under the 'Rump' format. In November 2006, plans were submitted for the extension and redevelopment of the store in order to introduce the full Morrisons format.[23]

In September 2005 the company announced the closure of former Safeway depots in Kent, Bristol and Warrington with the loss of 2,500 jobs.[24] The Kent depot has since been sold to upmarket rival Waitrose, whilst Warrington was sold to frozen food rival Iceland. Part of the Bristol depot has been sold off to Gist.[25] The store conversion process was completed on 24 November 2005 when the Safeway fascia disappeared from the UK.[26]

In 2010, Morrisons signed a deal with budget retailer Peacocks, the first concession store is set to be opened as part of a refurbishment at the retailer's store in Idle, Bradford.[27]

Purchase of former Co-operative and Somerfield stores

When the Co-operative Group completed its takeover of the Somerfield supermarket chain in March 2009, it was required to sell a number of stores by the Competition Commission. Morrisons purchased 35 stores from the combined group, mostly trading under the Somerfield fascia.[28] These new stores are the first of more than 100 identified by Morrisons for expansion into smaller supermarkets as it aims to have a store within 15 minutes of every UK home.[29]

Alcohol sales controversy

Since 2007, Morrisons has received some negative publicity over alcohol sales and the implementation of its policy that anyone who appears to be 25 or under and is purchasing alcohol must prove that they are above the legal drinking age. First, the BBC reported in September 2007 that a Morrisons store in West Kirby, Wirral, had refused to sell two bottles of wine to a 72-year-old man because he refused to confirm that he was over 18.[30] Morrisons refused to admit that a mistake had been made, explaining through a spokesman that to "limit any element of doubt staff at the West Kirby store are required to ask anyone buying alcohol to confirm that they are over 18."[30] Next, in September 2009 a Morrisons in Knottingley, West Yorkshire, was caught in a police sting and the company was fined for selling alcohol to a 15-year-old girl.[31]

Two weeks later, The Guardian published an article on Jackie Slater, a woman in her 50s who had been refused a sale of a bottle of wine while shopping with her 17-year-old daughter.[32] Again Morrisons stood by the store's action, explaining through a spokesman that "stores are unable to sell an alcoholic product to a customer they believe could be buying for a minor or for someone who is unable to prove their age."[32]

The checkout assistant involved in the incident told The Guardian that she would have been allowed to buy the wine had she been shopping with younger children.[32] This prompted Leeds North West MP Greg Mulholland to comment that "Morrisons should be ashamed of themselves" and that "Whoever thinks this policy will do anything to stop antisocial drinking by kids is in cloud-cuckoo-land."[32]

Poppy controversy

In 2013 Morrisons hit controversy when it suspending a fresh prep food handler who also worked on checkouts, for wearing a Help for Heroes wristband and poppy badge in tribute to murdered soldier Drummer Lee Rigby. [33]

Senior management

In 2008 Sir Ken Morrison retired from the company.[34]

Dalton Philips is the current CEO, replacing Marc Bolland who left to become CEO of Marks & Spencer.[35]

The current CFO of Morrisons is Richard Pennycook, who had joined Morrisons in October 2005.[36] He will be replaced in June 2013 by Trevor Strain, currently finance director corporate.[37]

Current operations

Morrisons dry-cleaners in Reigate, Surrey
A Morrisons petrol station in Wetherby, West Yorkshire

Morrisons currently has 455[38] superstores in the United Kingdom (September 2009), including those it retained following its purchase of Safeway plc (see below). Until 2004, Morrisons superstores were largely concentrated in the English Midlands and the North of England, but had expanded southwards, beginning with a store at Erith, Greater London, which opened in 1998.[39] Most Morrisons stores operate from large superstores with a core focus on groceries and homewares, with fewer electronics items, clothing and furnishings than the company's main supermarket rivals.

Morrisons supermarkets are currently split into 6 areas of the UK. Scotland (51), North (72), Midlands (75), South East (63) with one of these in Gibraltar, South Central (62) and the South West (51).

Unlike its major competitors, Morrisons does not offer an online shopping service but has purchased a 10% stake in New York based online grocer Fresh Direct. With the 10% stake Morrisons are able to send a team to New York to learn from the business ahead of a potential launch in London in 2013.

Morrisons does not offer a loyalty scheme – except in its petrol stations.

According to CACI, as of 2006, Morrisons has market dominance in 10 postcode areas; SY (Shrewsbury), LD (Llandrindod Wells), WS (Walsall), TS (Cleveland), TD (Hawick), BD (Bradford), HG (Harrogate), LS (Leeds), WF (Wakefield) and HD (Huddersfield).[40]

Throughout December 2012 the supermarket chain saw a 2.5 per cent decline in sales. This led the supermarket chain to label their financial performance for the Christmas period 2012 as being a disappointing one, although the supermarket still claimed that they were on track to meet their targets.[41]

Morrisons M Local

The company operate a number smaller stores called "Morrisons M Local" in major places such as Birmingham, Manchester and Bristol. These stores have a similar format to small Tesco Express, Sainsbury's Local & Spar stores, but include a wider range of ready-to-eat hot food such as pastries, coffee, rotisserie, porridge and also a salad bar, items are stocked from near by superstores and shoppers can also order foods in including fresh meat and fish.[42] A distribution centre in Feltham, West London was acquired to provide a distribution network to the stores in London and the South East where there are few superstores.[43] Around 70 stores will be opened by the end of 2013, which was boosted by the purchase of 7 Jessops and 49 Blockbuster stores from administrators.[44] On 26 February 2013, a further 6 HMV stores were acquired from administrators.[45]

Product ranges

Morrisons stocks thousands of lines which are sold as their "Own Brand" goods. These include:

  • M Savers: An economy brand which sells items ranging from food and drink to toiletries, currently the UK's fastest growing grocery brand.[46] This replaced 'Value' which in turn was a replacement for 'Bettabuy'.
  • M Kitchen: The fresh foods range comprising sauces, soups, ready meals and desserts to cater for many different types of customer. The 'M Kitchen' range was created by Morrisons' team of in-house chefs as well as some well-known chefs such as Aldo Zilli. Includes sub-brands 'Fresh Ideas', 'Bistro' the counterpart to M Signature elsewhere in the store, 'Takeaway', 'Vegetarian' and 'Sharing'.
  • M: The retailer's main range of own-brand products which were previously labelled as 'Morrisons'.
  • M NuMe: A healthy eating range which consists of 315 new chilled, frozen and ambient products. This replaced 'Eat Smart' which in turn was a replacement for 'Better for You'.
  • M Signature: A high end, premium range often including more exotic products. This replaced the 'The Best' range.
  • Morrisons Free From: A range that contains products which cater for people with allergies to ingredients such as gluten, wheat or dairy or who do not eat products containing these ingredients. The Free From range has not yet been rebranded as part of the product rebrand announced by Morrisons in 2012.
  • Morrisons Kids Smart: A range targeted at young children which includes products that are all free from artificial colours, flavours and hydrogenated fats. The Kids Smart range has not yet been rebranded as part of the product rebrand announced by Morrisons in 2012.
  • Morrisons Wholefoods: A range of products including nuts, dried fruits and seeds. The Wholefoods range has not yet been rebranded as part of the product rebrand announced by Morrisons in 2012.
  • NUTMEG: A children's clothing brand that launches across 100 stores on 21 March 2013.

Financial performance

The financial results have been as follows:[1]

52/3 weeks to Turnover (£'m) Profit/(loss) before tax (£'m) Profit/(loss) after tax (£'m)
3 February 2013 18,116 879.0 647.0
29 January 2012 17,663 947.0 690.0
30 January 2011 16,479 874.0 632.0
31 January 2010 15,410 858.0 598.0
1 February 2009 14,528 655.0 460.0
3 February 2008 12,969 612.0 554.0
4 February 2007 12,462 369.0 247.6
29 January 2006 12,115 (312.9) (250.3)
30 January 2005 12,116 193.0 105.0
1 February 2004 4,944 319.9 197.6
2 February 2003 4,290 282.5 186.3
3 February 2002 3,915 243.0 143.7
4 February 2001 3,496 219.1 120.0
29 January 2000 2,969 189.2 103.1
Morrisons store with clock tower, Doxford Park, Sunderland

Market share

As of February 2012 Morrisons has a 12.2% market share down 0.1% from the year before, still the smallest of the 'big four' supermarkets.[47]

Marketing and branding

Morrisons 1980 – 2007 Logo
The current Morrisons logo

On 15 March 2007, Morrisons announced that it would ditch its existing branding and strapline in favour of a more modern brand image. Their lower price option brand, Bettabuy, was also changed to a more modern brand called the Morrisons Value range.[48] This brand was then changed once again in 2012 as Morrisons launched their low price option brand called M Savers.

The change saw the replacement of the old yellow and black logo, along with the "More reasons to shop at Morrisons" strapline, replaced with "Fresh choice for you". In 2010 this was replaced by "Eat Fresh. Pay less." This was later changed again in 2013 to "More of what matters". It also involved the replacement of external signage, with the previous Morrisons signs being retained alongside the new logo, as well as changes to product packaging, point of sale, advertising, staff uniforms (replacing the old blue ties and bows with green ones) and distribution vehicles. The rationale behind the decision was the need for Morrisons to attract a wider national customer base, capitalising on its expanded geographical spread following the acquisition of Safeway.[49]


File:Speke1.jpg
Morrisons at Speke
Morrisons at Wetherby, West Yorkshire

Distribution

In 2005 Morrisons purchased part of the collapsed Rathbones Bakeries operation, which makes Rathbones and Morrisons bread, for £15.5 million.[50]

In 2007, Morrisons opened a new Distribution Centre in Swindon[51] and announced that it had bought a new site on Junction 23 of the M5 in Bridgwater in Somerset, for redevelopment as a fresh produce packing facility.[14]

In 2011 Morrisons opened a new 767,500 sq/foot distribution centre in Bridgwater as part of the £11 million redevelopment project. This project also created 1,200 new jobs.[52][53]

Other operations

Kiddicare

In 2011, Morrisons bought children's retailer Kiddicare for £70m to give it the knowledge to sell clothing and homewares online.[54] In 2012 10 former Best Buy stores from the Carphone Warehouse were acquired to expand Kiddicare into retail stores.[55]

Morrisons Cellar

In 2012, The group launched its first retail website called "Morrisons Cellar" selling wine from around the world.[56]

NUTMEG clothing

A clothing brand that launched on 21 March 2013.

Awards

Morrisons in Newport on the Isle of Wight

2011

  • Silver Award for Best New Ice Cream/Ice Cream Dessert Product – Morrisons 9 Ice Cream Chocolate Temptations[57]
  • Silver Award for Best New Meat-Based Product – Morrisons Mini Sausage & Stuffing Lattice Rolls[57]
  • Winner – The Best Foodservice Outlet Serving Fish and Chips[57]

2010

  • Supermarket Drinks retailer of the year[58]
  • Fresh produce retailer of the year[58]
  • Meat retailer of the year[58]
  • Store manager of the year[58]
  • Highly commended in the Seafood retailer of the year category[58]

Quality Drink Awards 2010

  • Winner – Best white wine over £9.99 – Poiully Fuisse 2008[58]
  • Winner – Best Fortified Wine – Morrisons Reserve Port[58]
  • Finalist – White wine £5 – £9.99 – Vouvray Clos Palet 2008 (Morrisons)[58]
  • Finalist – Sparkling wine up to £9.99 – Prosecco Frizzante Brut (Morrisons)[58]
  • Finalist – Red wine over £9.99 – Chateau Cardinal Villemaurine 2006 (Morrisons)[58]
  • Highly Commended – White wines up to £9.99 – Vouvray Clos Palet 2008 (Morrisons)[58]

Re:fresh Awards

  • Multiple Retailer of the Year[58]

The Grocer Own Label Excellence Awards

  • The Best Cloudy Apple Juice – Winner of the Soft Drinks Gold Medal [58]
  • The Best Toffee Popcorn with Roasted Almonds and Hazlenuts – Winner of Snacks Gold Medal[58]
  • The Best Italian Cherry Tomatoes in Rich Tomato Juice – Winner of the Grocery Category Silver Medal[58]
  • Morrisons Onion Bhaji Dippers – Winner of the Frozen Savoury Category Silver Medal[58]
  • The Best Still Lemonade – Winner of the Soft Drinks Category Silver Medal[58]

2009

  • Retailer of the Year[59]
  • Multiple Spirits Retailer of the Year[60]
  • The Grocer 33 Best Availability Award[61]
  • The Grocer 33 Best Service Award[61]
  • Store Manager of the Year[61]
  • Wine & Spirit Education Trust(WSET) Educator of the Year (sponsored by Riedel)[62]

2008

  • Retailer of the Year[63]
  • Grocer of the Year 2008[64]
  • Supermarket of the Year 2008[65]
  • Store Manager of the year 2008[65]
  • Fresh Produce Retailer of the Year 2008[65]
  • Fresh Flower Supermarket of the Year 2008[65]

2007

  • Fresh Pasta Retailer of the Year[66]
  • Frozen Pizza Retailer of the Year[66]
  • Supermarket Greetings Card Retailer of the Year[67]
  • Fresh Flower Retailer of the Year[68]
  • Training Initiative of the Year[68]
  • Store Manager of the Year[68]
  • The Grocer Customer Service Award[69]
  • The Grocer Best Availability Award[69]
  • Grocer Own Label Excellence Awards[70]
  • Seafish Quality Award for all their Fresh Fish and Seafood counters[6]

2004

  • Store Manager of the Year[6]
  • Retail Product of the Year Award, Morrisons ‘Classic Walnut Dream Ice Cream’[6]
  • Retail Week – Retailer of the Year[6]
  • OLN Drinks Retailing Awards – Multiple Drinks Retailer[6]

2003

  • Fresh Pasta Retailer of the Year[6]
  • The Grocer Gold Award for Availability[6]

2002

  • Fresh Pasta Retailer of the Year[6]
  • Multiple Beer Retailer of the Year[6]

2000

  • Multiple Retailer of the Year, Retail Industry Awards[6]
  • Off Licence Retailer of the Year, Retail Industry Awards[6]
  • Multiple Retailer of the Year, Off Licence of the Year Awards[6]
  • Pizza Retailer of the Year[6]
  • Best Supermarket Fish Counter[6]
  • Gold Award, ‘Winning Business’ magazine's Retail Customer[6]
  • Service Survey – the only retailer to be awarded ‘Gold’[6]
  • Best Large Retailer, Disability Customer Service Awards[6]

1999

  • Fresh Produce Retailer of the Year[6]
  • Off Licence Retailer of the Year[6]

See also

References

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  23. ^ Friends of Gibraltar Heritage Society[dead link]
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  33. ^ http://www.dailymail.co.uk/news/article-2332170/Adam-Austin-Morrisons-worker-suspended-work-refusing-poppy-pin-badge-memory-murdered-soldier-Lee-Rigby.html#ixzz2Uf0xfuBS
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  39. ^ Morrisons sail into Southern supermarket battle[dead link]
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  41. ^ Simon Tomlinson (7 January 2013). "Morrisons' unhappy Christmas: Supermarket giant announces 2.5% fall in festive sales as experts blame lack of online delivery service | Mail Online". Dailymail.co.uk. Retrieved 17 March 2013.
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  46. ^ Grocer of the Year: Morrisons forges ahead despite blips
  47. ^ "Tesco loses more market share in latest Kantar rankings". The Grocer. London. 22 March 2012.
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  50. ^ Press Association (3 May 2005). "Morrison buys Rathbone Bakeries". Guardian. UK. Retrieved 12 March 2011.
  51. ^ Depot strengthens Morrisons in the South[dead link]
  52. ^ "Morrisons Distribution Centre Preview". Bridgwater Mercury. Retrieved 3 January 2012.
  53. ^ "Morrisons Warehouse approved in Bridgwater". BBC. 9 March 2011. Retrieved 3 January 2012.
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  55. ^ "BBC News - Morrisons buys Best Buy stores for Kiddicare expansion". Bbc.co.uk. 26 January 2012. Retrieved 17 March 2013.
  56. ^ Bamford, Vince. "Morrisons to take wine online with Cellar site". Thegrocer.co.uk. Retrieved 17 March 2013.
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  62. ^ "Educator of the Year 2011". Retrieved 25 March 2012.
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  67. ^ "Awards greeting cards winners". Max-publishing.co.uk. Retrieved 12 March 2011.
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  69. ^ a b "Morrison is customer service champion". Morrisons.co.uk. Retrieved 12 March 2011.
  70. ^ "Morrisons products scoop top industry awards". Morrisons.co.uk. 16 May 2007. Retrieved 12 March 2011.
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