|Founded||22 November 1993|
|Commenced operations||20 January 1994|
|Hubs||Hamad International Airport|
|Frequent-flyer program||Qatar Airways Privilege Club (Qmiles)|
|Airport lounge||Qatar Airways Premium Terminal / Qatar Airways Premium Lounge|
|Company slogan||World's 5-star airline|
|Parent company||Government of Qatar|
|Headquarters||Qatar Airways Towers,
|Key people||Akbar Al Baker (CEO)|
Qatar Airways Company Q.C.S.C. (Arabic: القطرية, Al Qatariyah),[unreliable source?] operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha, the airline operates a hub-and-spoke network, linking over 125 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base in Doha, using a fleet of more than 100 aircraft.
The airline has more than 30,000 staff, with 17,000 people employed directly and a further 13,000 in its subsidiaries. The carrier became a full member of the Oneworld airline alliance in October 2013 .
- 1 History
- 2 Corporate affairs
- 3 Destinations
- 4 Fleet
- 5 Cabin
- 6 Privilege Club
- 7 Qatar Airways Exclusive Premium Terminal and Premium Lounge
- 8 Mobile Application
- 9 Accidents and incidents
- 10 Workplace controversies
- 11 See also
- 12 Notes
- 13 References
- 14 External links
Qatar Airways was established on 22 November 1993 operations started on 20 January 1994 . Amman was first served in May 1994 . At April 1995 , the airline's CEO was the Sheikh Hamad Bin Ali Bin Jabor Al Thani who employed 75. By this time the fleet consisted of two Airbus A310s that served a route network including Abu Dhabi, Bangkok, Cairo, Dubai, Khartoum, Kuwait, London, Madras, Manila, Muscat, Osaka, Sharjah, Taipei, Tokyo and Trivandrum. During 1995, two ex-All Nippon Airways Boeing 747s were bought from Boeing. The airline acquired a second-hand Boeing 747SP from Air Mauritius in 1996 .;
Services to Athens, Istanbul, Madras and Tunis were suspended in late 1996, whereas Calcutta and Muscat were removed from the route network in January and September 1997 , respectively. Flights to London were launched during 1997. The airline also took delivery of two second-hand 231-seater Airbus A300-600R aircraft on lease from Ansett Worldwide Aviation Services (AWAS) during the year; they replaced two Boeing 747s. The entering of these two A300s into the fleet also marked the introduction of a new logo. A third A300-600R joined the fleet shortly afterwards, also on lease from AWAS. In July 1998 the carrier placed a firm order with Airbus for six Airbus A320s, slated for delivery between 2001 and 2005; it also took options for five more aircraft of the type. Also in 1998, the carrier struck a deal with Singapore Aircraft Leasing Enterprise (SALE) for the lease of four Airbus A320s, with deliveries scheduled between February and April 1999 ; these latter four aircraft were aimed at replacing the Boeing 727-200 Advanced fleet and to fill the capacity gap before the hand over of the first A320 from Airbus. The airline took delivery of the first A320 powered by Aero Engines V2500 on lease from SALE in February 1999 .
A fourth A300-600R on lease from AWAS joined the fleet in April 2000 In October 2000 , Qatar Airways ordered an International Aero Engines V2500-powered Airbus A319CJ and took an option for another aircraft of the type. The airline became the Airbus A380's ninth customer in 2001 when two aircraft of the type were ordered, plus two options. Also that year, the airline resumed services to Jakarta. In 2002, the government of Qatar withdrew from Gulf Air. In June 2003 , a Qatar Airways Airbus A320 was the first aircraft that resumed the international services to Iraq when it flew the Doha–Basra route. Also that month, Qatar Airways incorporated its first dedicated cargo aircraft to the fleet. It was an Airbus A300-600R that was converted to freighter in Germany for US$10 million. Also in June 2003 , at the Paris Air Show, the carrier placed an order with Airbus valued at US$5.1 billion for two Airbus A321s, 14 Airbus A330s and two Airbus A340-600s. The deal included eight A330-200s and six -300s; it also included options for further six A330-300s and eight A340-600s. The first aircraft were scheduled to enter the fleet in 2004, with the A340-600 slated for delivery in 2006. The company also announced plans to lease two A330-200s from GECAS. During the year the airline started serving the Chinese market with the introduction of flights to Shanghai. Also in 2003, the carrier expanded its portfolio of destinations with the commencement of services to Manchester in April, Tripoli in November, and Cebu and Singapore in December. During the 2003 Dubai Air Show the airline firmed up an earlier commitment for two Airbus A380s and took options for another two of these aircraft. The value of the transaction was US$1.2 billion. It was also in 2003 that Qatar Airways became the first airline to be audited under the new IATA operational audit programme, IOSA..
The Qatar Airways Group —which included Qatar Airways, Doha International Airport and corporate business air services, ground handling and in-flight catering companies— reported its first profit ever for the fiscal year (FY) that ended on March 2004 . The FY2004 saw the airline transporting 3.35 million passengers. Zurich became the carrier's 53rd destination worldwide in July 2004 ; Yangon was added to the list of destinations in December the same year. A new service to Osaka was launched in March 2005 . Its first A340 was delivered on September 8, 2006.
In May 2007memorandum of understanding (MoU) for the acquisition of 80 Airbus A350 XWBs, including 20 A350-800s plus 40 and 20 aircraft of the –900 and –1000 variant, respectively, with the first aircraft initially slated for delivery in 2013. The agreement was firmed up in June during the 2007 Paris Air Show; three more Airbus A380s were also made part of the order. In July the same year, during the unveiling ceremony of the Boeing 787 in Everett, Qatar Airways was recognised as a future customer for the type when its logo appeared on one side of the brand new aircraft. By that time, the airline had not acknowledged it had placed an order for a number of these new aircraft. In November the same year, a firm order for 30 Boeing 787-8s, plus options for 35 more aircraft of the –9 or –10 variant, was confirmed. The order also included 14 Boeing 777-300ERs, six Boeing 777-200LRs and seven Boeing 777Fs, whereas five more aircraft of the type were on option. The combined order was valued at US$13.5 billion. The airline took delivery of its first 335-seater Boeing 777-300ER in late November 2007 . The route network grew further during 2007 with the incorporation of Newark in June, Nagpur —the carrier's seventh destination in India— in September, and Stockholm in November. A new scheduled service to New York-JFK that commenced in November 2008 replaced the Newark route. The first two Boeing 777-200LRs were handed over by the aircraft manufacturer in February 2009 ., Qatars Airways and Airbus signed a
On October 12, 2009, the company completed the world’s first commercial passenger flight powered by a fuel made from natural gas, Also in 2009, Qatar Airways launched its first scheduled flights to Australia with Melbourne being the first city served; routes to Chengdu, Hangzhou, Phnom Penh and Clark International Airport in the Philippines were launched during 2009 as well.
Tokyo-Narita was first served by the carrier in April 2010 . On May 18, 2010, the airline put its first Boeing 777F (A7-BFA) into service, with a flight from Doha to Amsterdam. The aircraft had been delivered on May 14, 2010.
The airline has launched 22 new destinations since 2010, with nine more destinations announced: Ankara, Aleppo, Bangalore, Barcelona, Brussels, Bucharest, Budapest, Buenos Aires, Copenhagen, Hanoi, Montreal, Nice, Phuket, São Paulo, Shiraz, Kolkata, Medina, Oslo, Sofia, Stuttgart, Venice and Tokyo. Qatar Airways also expected to launch Baku, Tblisi, and Entebbe during 2011.[dated info]
Boeing's handover of a Boeing 777-200LR in September 2011 marked Qatar Airways receiving its 100th aircraft from this aircraft manufacturer. In November the same year, at the Dubai Airshow, the airline announced an order of 55 Airbus planes: 50 A320neo and 5 A380, in addition to two Boeing 777 freighters.
Qatar Airways became the seventh carrier worldwide that incorporated the Dreamliner to the fleet when Boeing handed over the airline's first aircraft of the type on 12 November 2012 , the first one delivered to a Middle East airline. The aircraft was deployed on the Doha–Dubai corridor on 20 November. Dreamliner services on the long-haul Doha–London-Heathrow route commenced on 13 December, with the airline becoming the first one to offer regular services to the United Kingdom using this aircraft. During 2013, Qatar Airways launched flights to Gassim in Saudi Arabia, Basra and Najaf in Iraq, Phnom Penh,[nb 1] Salalah and Chicago. Services to Ethiopia began in September 2013 .
In February 2013, Qatar Airways launched its European Customer Service, which is located in Wrocław, Poland.
In June 20132013 Paris Air Show. On November 17, 2013, the first day of the Dubai Airshow, Qatar Airways announced its intention to purchase 50 Boeing 777-9Xs. The commitment was firmed up during the 2014 Farnborough Air Show in a deal worth US$18.9 billion; purchase rights for another 50 aircraft of the type were also taken. In addition, the transaction included firm orders for four Boeing 777Fs plus options for another four with a combined value of US$2.7 billion. Deliveries of the passenger aircraft are expected to start in 2020., the airline firmed up an order for two Boeing 777-300ER aircraft plus seven options. The commitment was announced at the
Flights to Edinburgh were launched in May 2014 . The carrier expected to take delivery of its first three Airbus A380 aircraft in June 2014 , with plans for the aircraft to be displayed at the Farnborough Air Show. It had been announced the type would be first deployed on the Doha-Hamad–London-Heathrow route starting 17 June; another two undisclosed European points would likely become served with the A380. In late May 2014 , it was reported the delivery of the aircraft would be delayed by several weeks. Further delays shifted the start of A380 services to London to 1 August 2014 . The airline is set to be the launch customer for the A350 XWB; the first aircraft is scheduled for delivery at the end of 2014. The first routes that will be served with this new aircraft include Geneva, Milan, Rome, Tunis and Vienna, as well as the Maldives.
Ownership and subsidiaries
As of May 2014[update], the company is fully owned by the Qatari government. Qatar Airways has been fully controlled by the government since July 2013 , following the buyout of a 50% stake from a former foreign minister and other shareholders.
Qatar Airways has many divisions including: Qatar Aircraft Catering Company, Doha International Airport, Qatar Airways Holidays, United Media Int, Qatar Duty Free, Qatar Aviation Services, Qatar Distribution Company, and Qatar Executive.
Qatar Airways Cargo, the airlines freight branch, has ordered three Boeing 777F.[when?] The first Boeing 777F was delivered to the airline in on May 14, 2010, and has freight facilities able to handle 750,000 tonnes of cargo per annum during its first development phase. The Boeing 777F will be used primarily on Qatar Airways' Far East and European routes and will be supplemented by Airbus A300-600F freighters operating on regional routes feeding the airline's hub.
On August 18, 2010, the airline launched its first US dedicated cargo service from its hub in Doha to Chicago-O'Hare with a stop-over in Amsterdam, Netherlands using Boeing 777 freighter aircraft.
Qatar Airways Cargo is poised to replace its Airbus A300-600F freighters with new-build Airbus A330-200Fs after concluding a lease deal with BOC Aviation. The carrier is also negotiating a larger deal for either new or converted Airbus A330 freighters
Qatar Executive is a corporate jet subsidiary of Qatar Airways, with its own livery, sporting a white fuselage with a slightly smaller Oryx painted in the airline's traditional colours of burgundy and gray.
The Royal fleet of Qatar Amiri Flight also are painted in full Qatar Airways livery, although they are not part of the airline or Qatar Executive.
Qatar Airways has an oryx, the national animal of the State of Qatar, as its logo. The aircraft decor includes the word Qatar appearing in burgundy-coloured letters on a light grey background at both sides of the forward part of the fuselage with the word Al Qataria in Arabic titles appearing close to it in a darker grey and a smaller typeface. A burgundy oryx in a grey background adorns the tailfin. The airline unveiled this branding in 2006.
Natural gas to liquid fuel demonstration
On October 12, 2009, a Qatar Airways Airbus A340-600 conducted the world's first commercial passenger flight using a mixture of kerosene and synthetic Gas-to-liquids (GTL) fuel, produced from natural gas, on its flight from London's Gatwick Airport to Doha. The experiment's purpose was to demonstrate the viability of jet fuel made from a source not subject to rapidly fluctuating oil prices. In addition, positioning natural gas in particular as an alternative source of jet fuel is in the interests of the Qatari government; Qatar is the world's leading exporter of natural gas. However, some experts believe that GTL fuel is likely to remain a marginal choice due to an expensive production process.
The airline is one of only a handful to fly to all six inhabited continents. On 27 May 2014 , the touchdown of a flight from Bahrain at Doha's Hamad International Airport marked the official transfer of Qatar Airways' operations to its new hub from Doha International Airport.
As of July 2014[update], Qatar Airways serves 144 points worldwide following the launch of flights to Dallas/Fort Worth, the carrier's seventh destinations in the United States and the second one in Texas, along with Houston. The airline had previously added to the route network Haneda, Miami, Edinburgh, its third destination in the United Kingdom, and Istanbul's Sabiha Gökçen International Airport, its third point served in Turkey. Djibouti was scheduled for incorporation to the network on 27 July 2014 . A new service to Asmara is expected to commence in December 2014 .
On 8 October 2012, Qatar Airways announced it would be part of Oneworld within the forthcoming 18 months. The entrance of the carrier into the alliance was mentored by British Airways. The joining ceremony took place on 29 October 2013 . The event marked Qatar Airways as the first of the major Gulf carriers in being part of an airline alliance.
Qatar Airways also has interline agreements with the following airlines:
- Porter Airlines passengers can fly from Toronto (Billy Bishop Toronto City Airport) to Doha (Doha International Airport) via transfer at Dulles International Airport.
- Precision Air – Qatar Airways’ passengers can connect to other East African destinations such as Arusha, Moroni, and Zanzibar via the Julius Nyerere International Airport in Dar es Salaam, Tanzania.
|Airbus A350-900||—||43||—||TBA||Launch customer; deliveries scheduled to start December 2014|
|Qatar Airways Cargo Fleet|
Note: Though not affiliated with the airline, some VIP aircraft belonging to the Royal family and Government are also painted in Qatar Airways livery and are operating as Qatar Amiri Flight.
Qatar Airways formerly operated the following aircraft:
|Airbus A300-600RF||1997||2013||Replaced by Airbus A330-200F|
|Airbus A310-200||1994||1995||2 leased from Airbus Leasing|
|Boeing 747-100B||1995||Unknown||Ex-All Nippon Airways|
|Boeing 747SP||1996||Unknown||Ex-Air Mauritius|
Qatar Airways offers First Class passengers over 6.5 feet of legroom and seats that fold into flat beds with feather duvets. First Class seats are equipped with massage functions and an entertainment system. Qatar Airways plans to eliminate First Class cabins from existing A340 aircraft, as well as new aircraft deliveries, except the A380s on 17 June - 2014. The A380s features a 90-inch seat pitch, transforming into a fully flat bed, together with an expansive choice of entertainment options displayed on individual 26-inch television screens. It is configured as 1-2-1. Al-Baker has announced that all new Airbus A350 and Boeing 787 Dreamliner aircraft will be in standard two-class configuration.
Qatar Airways offers Business Class passengers fully flat horizontal beds in a 2-2-2 configuration on board its Boeing 777 aircraft. On other long-haul aircraft, business class seats recline up to 172 degrees, with massage functions. Wines and Champagne are served.
Qatar Airways has introduced new Business Class seats on board its newly delivered A320 aircraft with IFE seat-back PTVs in every seat. It will introduce the new seats in each upcoming new A320 aircraft, as well as retrofitting 4 existing A321 and 2 A319LR aircraft.
In March 2012 Qatar Airways revealed a new business class cabin, to be launched on the new Boeing 787 aircraft from summer 2012, initially on intra-Gulf routes before being introduced on the Doha to London Heathrow route. The new seats are arranged in a 1-2-1 configuration allowing direct aisle access for every passenger, and provide almost twice as much space as existing business class cabins. The seats will be 22 inches wide and converts easily to a flat-bed which extends to 80 inches and is 30 inches wide. Each seat has also been fitted with touch screen technology which is powered by Android.
Qatar Airways Economy Class was named best in the world in the 2009 and 2010 Skytrax Awards. Qatar Airways offers Economy Class passengers a seat pitch of up to 34 inches. Economy class passengers on A330/A340 aircraft are offered individual seat-back TV screens. Passengers on Boeing 777 and 787 aircraft are offered touch-screen TVs.
Qatar Airways has taken delivery of several A320 family aircraft so far with individual seat-back personal televisions in every seat in economy class. The IFE is equipped with the same Thales entertainment system as used in the widebody fleet. A further four A321s and the two A319LRs will be equipped with the new IFE, as well as new upcoming A320 family aircraft deliveries.
New economy seats will be introduced with the launch of the 787. These new seats will be produced by Recaro and are fitted in a 3-3-3 configuration. 16.9 inch width and a pitch of 32 inches will offer less personal space than before. Furthermore each seat will have a 10.6 inch in seat TV monitor offering in-flight entertainment. The features will also extend to the possibility of Wi-Fi and GSM telephony usage and USB ports for connecting personal items such as digital cameras.
Qatar Airways' in-flight entertainment system is called Oryx Entertainment. Except some Airbus A320 family aircraft, all aircraft have personal seat-back television screens. Some Airbus A320 family aircraft are fitted with main screen entertainment. Qatar is updating Airbus A320 family aircraft to seat-back AVOD. The arrival this year of the airline´s first A380 marks a significant milestone for the airline, whose future home, Hamad International Airport (HIA), has been specially designed to cater to the aircraft, with six contact gates designed with specifications required for the super jumbo. In addition, the maintenance hangar at HIA – which will be the largest in the world – is able to accommodate two A380s simultaneously.
Qatar Airways' Privilege Club loyalty program has reciprocal agreements with Asiana Airlines' Asiana Club, Middle East Airlines' Cedar Miles, All Nippon Airways' Mileage Club, and US Airways Dividend Miles frequent flyer schemes. Privilege Club also has tie-ups with international hotel and car rental companies.
Qatar Airways Exclusive Premium Terminal and Premium Lounge
The Premium Terminal, Qatar Airways' dedicated terminal for First and Business Class passengers, opened at Doha International Airport in Winter 2006. Built in nine months at a cost of US$90million, the 10,000sqm Premium Terminal features facilities include check-in, duty-free shopping, conference rooms, nursery and play area, spa treatment rooms, sauna, jacuzzi and restaurants. The business class lounge has undergone renovation that has increased the seating capacity by more than 80%. CEO Akabar Al Bakar is also leading the development of the New Doha International Airport, which opens in phases from June, 2014.
The airline's first lounge outside Doha airport opened at London Heathrow's Terminal 4 in January 2012 and is modelled after the airline's premium terminal in Doha.
In August 2013, Qatar Airways launched a special mobile application for iPhone, Android and Blackberry. The application provides passengers with various flight-related services.
Accidents and incidents
- 19 April 2007: An Airbus A300, registration A7-ABV, was written off as a result of a hangar fire during maintenance at Abu Dhabi Aircraft Technologies.
In 2013, The Economist claimed that "a perusal of online forums used by cabin crew suggests that Qatar has a reputation for severity among industry professionals," that "allegations of harsh treatment and overbearing scrutiny are commonplace," and that "the conditions laid down by Qatar Airways go beyond more familiar rules. ... the employee can be fired if she becomes pregnant (which, by the way, she is contractually obliged to disclose “from the date of her knowledge of its occurrence”)" The Airways' CEO Akbar Al Baker has previously stated, "We are not running an intelligence agency, we are an airline company. The reason why I know everything happening in the company is...I’m simply everywhere, talking to everyone, listening to them."
In 2014, the Swedish newspaper Expressen published a report ostensibly based around three Qatar Airways employees, whose lives were allegedly heavily "monitored" and "controlled" by the company. Qatar Airways' Swedish PR agency responded to the report by stating, "Because we do not know which individuals and which particular cases the article is based on, Qatar Airways is unable to comment. CEO Akbar Al Baker stated that the allegations "are not against [the company] but against [Qatar]." He added, "They are throwing stones at my country for no reason at all.”
The International Transport Workers’ Federation (ITF) has "slammed" Qatar Airways for certain stipulations found in the standard hiring contracts for female cabin crew members, including the need to apply for permission before getting married. The ITF has lobbied the International Civil Aviation Organization to "take action" on what ITF termed “flagrant abuses of aviation workers’ labour rights” by carriers based in Qatar and the UAE.
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