Qatar Airways

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Qatar Airways
القطرية
Al Qatariyah
Qatar Airways Logo.svg
IATA
QR
ICAO
QTR
Callsign
QATARI
Founded November 22, 1993
Commenced operations January 20, 1994
Hubs Doha International Airport
Frequent-flyer program Qatar Airways Privilege Club (Qmiles)
Airport lounge Qatar Airways Premium Terminal / Qatar Airways Premium Lounge
Alliance Oneworld
Subsidiaries
  • The Qatar Aircraft Catering Company
  • Qatar Airways Holidays
  • United Media Int
  • Qatar Duty Free
  • Qatar Aviation Services
  • Qatar Distribution Company
  • Qatar Executive
Fleet size 131
Destinations 133
Company slogan World's 5-star airline
Parent company Government of Qatar
Headquarters Qatar Airways Towers,
Doha, Qatar
Key people Akbar Al Baker (CEO)
Website www.qatarairways.com

Qatar Airways Company Q.C.S.C. (Arabic: القطرية, Al Qatariyah[1]‎), operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha,[2] the airline operates a hub-and-spoke network, linking over 100 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base in Doha, using a fleet of more than 100 aircraft.

The airline has more than 30,000 staff, with 17,000 people employed directly and a further 13,000 in its subsidiaries.[3] On October 8, 2012, CEO Akbar Al Baker announced that Qatar Airways would join the Oneworld alliance. The carrier became a full member just one year later on October 30, 2013.[4]

History[edit]

Qatar Airways Boeing 747SR at Gatwick Airport in 1996.
Qatar airways ground handling at Doha International Airport in 2009.

Qatar Airways was established on November 22, 1993. The airline started its operations on January 20, 1994, using a wet-leased Boeing 767-200ER from Kuwait Airways. It was originally owned privately by members of the royal family of Qatar. Then it was re-launched in 1997, under a new management team. Currently, the government of Qatar holds 50% stake in the airline with the rest held by private investors.

On March 24, 1997, Qatar Airways took possession of its first Airbus A300-600 aircraft on lease from AWAS in new Qatar Airways livery. On February 1, 1999, it took delivery of its first new Airbus A320 aircraft (A7-ABR) on lease from Singapore Aircraft Leasing Enterprise (SALE).

In May 2002, the Government of Qatar withdrew from Gulf Air. At that time, fast-growing Qatar Airways had 21 aircraft.[5]

On May 10, 2003, Qatar Airways took delivery of its first Airbus A330-200 aircraft (A7-ACA). On January 11, 2004, at the Dubai Airshow, Qatar Airways placed orders for Airbus A380s and A340-600s.[6] Its first A340 was delivered on September 8, 2006.

On June 18, 2007, Qatar Airways became the launch customer for the Airbus A350 when it ordered 80 aircraft worth US$16 billion, at the Paris Air Show.[7] On June 27, 2007, Qatar Airways made its first flight to the United States when it began service to New York.[8]

On November 11, 2007, Qatar Airways ordered 60 Boeing 787-8 Dreamliners and 32 Boeing 777s.[9] On November 29, 2007, the airline's first Boeing 777-300ER arrived at Doha.[10]

On February 3, 2009, the airline took delivery of its first Boeing 777-200LR.[11]

On June 15, 2009, at the Paris Air Show, Qatar Airways ordered 20 Airbus A320 and 4 Airbus A321 aircraft worth $1.9bn.[12]

On October 12, 2009, the company completed the world’s first commercial passenger flight powered by a fuel made from natural gas,[13] and on December 1, 2009, Qatar Airways' first scheduled flight to Australia arrived in Melbourne.

On May 18, 2010, the airline put its first Boeing 777F (A7-BFA) into service, with a flight from Doha to Amsterdam. The aircraft had been delivered on May 14, 2010.[14]

Qatar Airways is expanding. The airline has launched 22 new destinations since 2010, with nine more destinations announced: Ankara, Aleppo, Bangalore, Barcelona, Brussels, Bucharest, Budapest, Buenos Aires, Copenhagen, Hanoi, Montreal, Nice, Phuket, São Paulo, Shiraz, Kolkata, Medina, Oslo, Sofia, Stuttgart, Venice and Tokyo. Qatar Airways also expected to launch Baku, Tblisi, and Entebbe during 2011.[dated info] These new routes will bring the number of destinations Qatar Airways serves from 85 to 110 worldwide.[dated info]

In November 2011 at the Dubai Airshow, the airline announced an order of 55 Airbus planes: 50 A320neo and 5 A380, in addition to two Boeing 777 freighters.[15]

In October 2012, Qatar Airways revealed its new route destination to Phnom Penh, Cambodia.[16]

On October 8, 2012, Qatar Airways announced its intention to join the Oneworld alliance.

On December 13, 2012, Qatar Airways began Boeing 787 Dreamliner service from Doha to London Heathrow.[17]

In February 2013, Qatar Airways launched its European Customer Service, which is located in Wrocław, Poland.

On November 17, 2013, the first day of the Dubai Airshow, Qatar Airways announced its intention to purchase 50 Boeing 777-9X.[18]

Company affairs and identity[edit]

Divisions[edit]

Qatar Airways has many divisions including: Qatar Aircraft Catering Company, Doha International Airport, Qatar Airways Holidays, United Media Int, Qatar Duty Free, Qatar Aviation Services, Qatar Distribution Company, and Qatar Executive.

Cargo[edit]

Qatar Airways Cargo Airbus A330-200F landing at Amsterdam Schiphol Airport

Qatar Airways Cargo, the airlines freight branch, has ordered three Boeing 777F. The first Boeing 777F was delivered to the airline in on May 14, 2010, and has freight facilities able to handle 750,000 tonnes of cargo per annum during its first development phase. The Boeing 777F will be used primarily on Qatar Airways' Far East and European routes and will be supplemented by Airbus A300-600F freighters operating on regional routes feeding the airline's hub.

Dedicated cargo flights to Cairo International Airport were launched in June 2009 complementing the passenger services already operated.[19]

On August 18, 2010, the airline launched its first US dedicated cargo service from its hub in Doha to Chicago with a stop-over in Amsterdam, Netherlands using Boeing 777 freighter aircraft.[20]

Qatar Airways Cargo is poised to replace its Airbus A300-600F freighters with new-build Airbus A330-200Fs after concluding a lease deal with BOC Aviation. The carrier is also negotiating a larger deal for either new or converted Airbus A330 freighters[21]

Qatar Executive[edit]

Qatar Executive is a corporate jet subsidiary of Qatar Airways, with its own livery, sporting a white fuselage with a slightly smaller Oryx painted in the airline's traditional colours of burgundy and gray.

The Royal fleet of Qatar Amiri Flight also are painted in full Qatar Airways livery, although they are not part of the airline or Qatar Executive.

Qatar Airways Airbus A330-300 at Manchester Airport, painted in the new livery

Natural gas to liquid fuel demonstration[edit]

On October 12, 2009, a Qatar Airways Airbus A340-600 conducted the world's first commercial passenger flight using a mixture of kerosene and synthetic Gas-to-liquids (GTL) fuel, produced from natural gas, on its flight from London's Gatwick Airport to Doha.[22] The experiment's purpose was to demonstrate the viability of jet fuel made from a source not subject to rapidly fluctuating oil prices. In addition, positioning natural gas in particular as an alternative source of jet fuel is in the interests of the Qatari government; Qatar is the world's leading exporter of natural gas. However, some experts believe that GTL fuel is likely to remain a marginal choice due to an expensive production process.[23]

Cabin crew[edit]

The airline has over 120 nationalities among its cabin crew.[citation needed]

Sponsorships[edit]

In July 2013, Qatar Airways became FC Barcelona's primary shirt sponsor.[24] CEO Akbar Al Baker said : "We are delighted to form this alliance with FC Barcelona, the biggest football club in the world". In April 2013, Qatar Airways became Anorthosis Famagusta's shirt sponsor.

Destinations[edit]

As of March 2014, Qatar Airways serves 135 destinations across Africa, Asia, Europe, North America, South America, and Oceania from its hub at Doha International Airport, making it one of only a handful of airlines to fly to all six inhabited continents.[3][25]

Codeshare agreements[edit]

Qatar Airways has codeshare agreements with the following airlines and train systems (as of November 2013):[26]

Interline Connections[edit]

Qatar Airways also has interline agreements with the following airlines:

Fleet[edit]

A Qatar Airways Airbus A320-200 taxiing at Berlin Tegel Airport
Qatar Airways Airbus A330 landing at Zurich Airport
Qatar Airways Airbus A340-600 taking off from Doha International Airport
Qatar Airways Boeing 777-300ER landing at Frankfurt Airport
Qatar Airways Boeing 787-8 taking off from Zurich Airport

Current fleet[edit]

As of March 2014, the Qatar Airways fleet consists of the following aircraft with an average age of 5.1 years:[32][33][34][35][36]

Qatar Airways Fleet
Aircraft In Service Orders Options Passengers Notes
F J Y Total
Airbus A319-100LR 2 8 102 110 To be reconfigured with exclusively 40 Business Class seats for a new daily service to London Heathrow.
Airbus A320-200 31 1 12 132 144
Airbus A321-200 12 12 165 177
Airbus A320neo 36[37] TBA
Airbus A321neo 14 TBA
Airbus A330-200 16 12 24 192 228
24 236 260
24 248 272
Airbus A330-300 13 12 18 200 230
12 24 217 253
30 275 305
Airbus A340-600 4 8 42 256 306
Airbus A350-900 43 TBA Launch customer; Deliveries December 2014[38]
Airbus A350-1000 37 TBA
Airbus A380-800 10 3 8 52 457 517[39] Deliveries from June 2014[40]
Boeing 777-200LR 9 42 217 259
Boeing 777-300ER 25 2 42 293 335
24 356 380
Boeing 787-8 11 19 30 22 232 254[41]
Qatar Airways Cargo Fleet
Airbus A330-200F 3 5[42] 8[42] N/A
Boeing 777F 5 3[43] N/A
Total 131 214 48

Note: Though not affiliated with the airline, some VIP aircraft belonging to the Royal family and Government are also painted in Qatar Airways livery and are operating as Qatar Amiri Flight.

Previously operated[edit]

Qatar Airways formerly operated the following aircraft:[44]

Fleet history
Aircraft Introduced Retired Notes
Airbus A300-600RF 1997 2013 Replaced by Airbus A330-200F
Airbus A310-200 1994 1995 2 leased from Airbus Leasing
Boeing 727-200Adv 1995 1999 First aircraft type purchased by airline.
Boeing 747SR 1995 1998 2 purchased from Boeing, ex-All Nippon Airways

Cabin[edit]

Qatar Airways First Class cabin

First class[edit]

Qatar Airways offers First Class passengers over 6.5 feet of legroom and seats that fold into flat beds with feather duvets. First Class seats are equipped with massage functions and an entertainment system. Qatar Airways plans to eliminate First Class cabins from existing A340 aircraft, as well as new aircraft deliveries, except the A380s.[45] Al-Baker has announced that all upcoming 777 and 787 deliveries will be in standard two-class configuration. The upper deck of Qatar's A380 includes eight elegant and thankfully-restrained first suites. Set in a 1-2-1 configuration, each seat will feature a 90-inch pitch and will transform into a fully flat bed; entertainment will be transmitted on 26-inch television screens. The lounge area also serves to insulate Qatar's premium passengers from the 56 economy seats perched at the rear of the upper deck.These upstairs mini-cabins are quite popular with savvy travellers, and it's believed that Qatar will cannily allocate these seats as first priority to top-tier members of its Privilege Club frequent flyer scheme as well as Oneworld partner airlines including Qantas and British Airways.

Business class[edit]

Qatar Airways offers Business Class passengers fully flat horizontal beds in a 2-2-2 configuration on board its Boeing 777 aircraft. On other long-haul aircraft, business class seats recline up to 172 degrees, with massage functions. Wines and Champagne are served.

Qatar Airways business class cabin
Qatar Airways economy class cabin with Oryx IFE

Qatar Airways has introduced new Business Class seats on board its newly delivered A320 aircraft with IFE seat-back PTVs in every seat. It will introduce the new seats in each upcoming new A320 aircraft, as well as retrofitting 4 existing A321 and 2 A319LR aircraft.

In March 2012 Qatar Airways revealed a new business class cabin, to be launched on the new Boeing 787 aircraft from summer 2012, initially on intra-Gulf routes before being introduced on the Doha to London Heathrow route. The new seats are arranged in a 1-2-1 configuration allowing direct aisle access for every passenger, and provide almost twice as much space as existing business class cabins.[46] The seats will be 22 inches wide and converts easily to a flat-bed which extends to 80 inches and is 30 inches wide. Each seat has also been fitted with touch screen technology which is powered by Android.[47]

Economy class[edit]

Qatar Airways Economy Class was named best in the world in the 2009 and 2010 Skytrax Awards. Qatar Airways offers Economy Class passengers a seat pitch of up to 34 inches. Economy class passengers on A330/A340 aircraft are offered individual seat-back TV screens. Passengers on Boeing 777 and 787 aircraft are offered touch-screen TVs.

Qatar Airways has taken delivery of several A320 family aircraft so far with individual seat-back personal televisions in every seat in economy class. The IFE is equipped with the same Thales entertainment system as used in the widebody fleet. A further four A321s and the two A319LRs will be equipped with the new IFE, as well as new upcoming A320 family aircraft deliveries.

New economy seats will be introduced with the launch of the 787.[46] These new seats will be produced by Recaro and are fitted in a 3-3-3 configuration. 16.9 inch width and a pitch of 32 inches will offer less personal space than before. Furthermore each seat will have a 10.6 inch in seat TV monitor offering in-flight entertainment. The features will also extend to the possibility of Wi-Fi and GSM telephony usage and USB ports for connecting personal items such as digital cameras.[48]

Inflight entertainment[edit]

Qatar Airways' in-flight entertainment system is called Oryx Entertainment. With the exception of some Airbus A320 family aircraft, all aircraft have personal seat-back television screens. Some Airbus A320 family aircraft are fitted with main screen entertainment. Qatar is updating Airbus A320 family aircraft to seat-back AVOD. The arrival this year of the airline´s first A380 marks a significant milestone for the airline, whose future home, Hamad International Airport (HIA), has been specially designed to cater to the aircraft, with six contact gates designed with specifications required for the super jumbo. In addition, the maintenance hangar at HIA – which will be the largest in the world – is able to accommodate two A380s simultaneously.

Privilege Club[edit]

Qatar Airways' Privilege Club loyalty program has reciprocal agreements with Asiana Airlines' Asiana Club, Middle East Airlines' Cedar Miles, All Nippon Airways' Mileage Club, and US Airways Dividend Miles frequent flyer schemes. Privilege Club also has tie-ups with international hotel and car rental companies.

Partnership with Lufthansa's Miles and More and United's Mileage Plus has been terminated as of December 31, 2011 and September 14, 2012, respectively.[49]

Qatar Airways Exclusive Premium Terminal and Premium Lounge[edit]

The Premium Terminal, Qatar Airways' dedicated terminal for First and Business Class passengers, opened at Doha International Airport in Winter 2006. Built in nine months at a cost of US$90million, the 10,000sqm Premium Terminal features facilities include check-in, duty-free shopping, conference rooms, nursery and play area, spa treatment rooms, sauna, jacuzzi and restaurants. The business class lounge has undergone renovation that has increased the seating capacity by more than 80%. CEO Akabar Al Bakar is also leading the development of the New Doha International Airport, which opens in phases from June, 2014.[50]

The airline's first lounge outside Doha airport opened at London Heathrow's Terminal 4 in January 2012 and is modelled after the airline's premium terminal in Doha.

Mobile Application[edit]

In August 2013, Qatar Airways launched a new service – a mobile application available for Android, iPhone and Blackberry, which offers convenience for the passengers.[51]

Incidents and accidents[edit]

Workplace controversies[edit]

In 2013, The Economist claimed that "a perusal of online forums used by cabin crew suggests that Qatar has a reputation for severity among industry professionals," that "allegations of harsh treatment and overbearing scrutiny are commonplac," and that "the conditions laid down by Qatar Airways go beyond more familiar rules."[53] The Airways' CEO Akbar Al Baker has previously stated, "We are not running an intelligence agency, we are an airline company. The reason why I know everything happening in the company is...I’m simply everywhere, talking to everyone, listening to them."[54]

In 2014, the Swedish newspaper Expressen published a report ostensibly based around three Qatar Airways employees, whose life is allegedly heavily "monitored" and "controlled" by the company.[55] Qatar Airways' Swedish PR agency responded to the report by stating, "Because we do not know which individuals and which particular cases the article is based on, Qatar Airways is unable to comment.[55] CEO Akbar Al Baker stated that the allegations "are not against [the company] but against [Qatar]." He added, "They are throwing stones at my country for no reason at all.”[56]

The International Transport Workers’ Federation (ITF) has "slammed" Qatar Airways for certain stipulations found in the standard hiring contracts for female cabin crew members, including the need to apply for permission before getting married.[56] The ITF has lobbied the International Civil Aviation Organization to "take action" on what ITF termed “flagrant abuses of aviation workers’ labour rights” by carriers based in Qatar and the UAE.[56]

See also[edit]

References[edit]

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  2. ^ "Qatar Airways – Legal Information". Qatar Airways. Retrieved November 20, 2011. 
  3. ^ a b "Qatar Airways Fact Sheet". Qatar Airways. November 2013. Retrieved November 20, 2013. 
  4. ^ "Qatar Airways joins Oneworld alliance". france24.com. 2013-10-29. Retrieved 2013-10-29. 
  5. ^ Qatar Airways Company Q.C.S.C. – FREE Qatar Airways Company Q.C.S.C. information | Encyclopedia.com: Find Qatar Airways Company Q.C.S.C. research
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  8. ^ Qatar Airways Maiden USA Flight Arrives In New York[dead link]
  9. ^ Qatar Airways Orders 60 Boeing 787-8 Dreamliners And 32 Boeing 777
  10. ^ Qatar Airways celebrates delivery of first Boeing aircraft as Boeing 777-300ER lands at Doha International Airport
  11. ^ Qatar Airways Takes Delivery of First Boeing 777-200LR[dead link]
  12. ^ Qatar Airways Buys 24 Airbus A320 Family Aircraft[dead link]
  13. ^ qatarairways.com[dead link]
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  15. ^ "Airbus clinches Qatar 55-plane order". The Manila Bulletin Newspaper Online. 2011-11-16. Retrieved 2012-06-07. 
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  50. ^ "Much-delayed Hamad International Airport to now open by mid-2014", Doha News, 15 January 2014
  51. ^ New Qatar Airways Mobile App Offers Great Convenience
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  53. ^ "Married to the job", by The Economist 11 October 2013
  54. ^ "I don't employ spies - Qatar Airways boss", ArabBusiness.com, 20 January 2013
  55. ^ a b "The truth about the luxury of Qatar Airways" by Johanna Karlsson, Expressen, 2014
  56. ^ a b c "Qatar Air CEO refutes staff claims in Swedish media", ArabiaBusiness.com, 7 February 2014

External links[edit]