Chipotle Mexican Grill: Difference between revisions
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In 2001, Chipotle released a [[mission statement]] called ''Food With Integrity'', which highlighted Chipotle's efforts to increase their use of naturally raised meat, [[organic produce]], and dairy without added [[hormone]]s.<ref name=barnes>{{cite news|url=http://www.timesunion.com/AspStories/story.asp?storyID=861802&category=LIFE|title=Integrity is key to Chipotle brand|publisher=Times Union|date=2009-11-05|accessdate=2009-11-05}}</ref> All of Chipotle's [[pork]] is naturally raised – defined by the company as open-range, [[antibiotic]] free, and with a vegetarian diet – as well as 80% of its chicken and 85% of the beef (100% of the barbacoa served is from naturally-raised beef). The company formerly served 100% natural chicken, but demand exceeded supply.<ref name=natural>{{cite news|url=http://markets.on.nytimes.com/research/stocks/news/press_release.asp?docTag=201006070930BIZWIRE_USPRX____BW5454&feedID=600&press_symbol=4038937|title=Chipotle Adds to Naturally Raised Beef Supply (press release)|publisher=The New York Times|date=2010-06-07|accessdate=2010-06-07}}</ref> Approximately 40% of the beans are organically grown,<ref name=fare>{{cite news|url=http://www.chipotle.com/#/flash/fwi_fare?sub=4|title=Chipotle: Gourmet Burritos and Tacos and Barbacoa|publisher=Chipotle.com|year=2010|accessdate=2010-04-13}}</ref> and in 2011 approximately 5% of the beans will come from [[No-till farming|conservation tilling]] methods.<ref>{{cite web|url=http://www.sec.gov/Archives/edgar/data/1058090/000119312511039010/d10k.htm|title=2010 Form 10-K, Chipotle Mexican Grill, Inc.|publisher=United States Securities and Exchange Commission|page=4|accessdate=2011-02-26}}</ref> In 2009, Chipotle planned to serve over 60 million pounds (27 million kilograms) of naturally raised meat, more than any other restaurant company,<ref name=testify>{{cite news|url=http://uk.reuters.com/article/idUS187107+13-Jul-2009+BW20090713|title=Chipotle's Ells Testifies Before House Committee in Support of "Preservation of Antibiotics for Medical Treatment Act" (Press Release)| publisher=Reuters (UK)|date=2009-07-13|accessdate=2009-12-15}}</ref> and plans to use 75 million pounds in 2010.<ref name=natural/> The company pledges to use more local produce when possible,<ref>{{cite news|url=http://www.pantagraph.com/business/article_0ef0f059-1e43-5c91-b35b-094329a084be.html|title=Chipotle to use more local ingredients|publisher=Pantagraph.com|date=2008-06-22|accessdate=2009-09-15}}</ref><ref>{{cite news|url=http://www.denverpost.com/ci_9628681|title=Chipotle to use local produce|last=Tsai|first=Catherine|date=2008-06-19|publisher=Denver Post|accessdate=2009-09-14}}</ref> using "35 percent of at least one of its produce items for every restaurant sourced from small and midsize local farms throughout the growing season" in 2009,<ref name=barnes/> and increasing to 50% in 2010.<ref>{{cite news|url=http://markets.on.nytimes.com/research/stocks/news/press_release.asp?docTag=201005180930BIZWIRE_USPRX____BW5382&feedID=600&press_symbol=4038937|title=Chipotle Remains Largest Restaurant Buyer of Locally Grown Produce|publisher=The New York Times|date=2010-05-18|accessdate=2010-05-18}}</ref> Chipotle advertises its support of family farms, such as [[Niman Ranch]], a California "natural" meat producer that contracts with farms in the Midwest to raise pork and other livestock.<ref>{{cite news|url=http://www.foxnews.com/wires/2008Jun02/0,4670,FarmSceneGrassFedFastFood,00.html|title=Ranchers prosper by ignoring factory-farm model|last=Adelman|first=Jaco|date=2008-06-02|publisher=Fox News|accessdate=2009-09-14}}</ref> All of the cheese and sour cream comes from cows that do not receive [[recombinant bovine growth hormone]] (rBGH), and 30% of the dairy comes from open pasture cows.<ref>[http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NDA5NDR8Q2hpbGRJRD0tMXxUeXBlPTM=&t=1 "2009 Annual Report for Chipotle Mexican Grill"] Chipotle.com. Page 2. Retrieved 2010-04-21.</ref> Founder Steve Ells has testified before [[United States Congress|Congress]] in support of the Preservation of Antibiotics for Medical Treatment Act, which aims to reduce the amount of antibiotics given to farm animals.<ref name="kaplan"/><ref>{{cite news|url=http://www.drovers.com/news_editorial.asp?pgID=675&ed_id=5758|title=Chipotle supports proposed ban on antibiotics |date=2009-07-16|publisher=Drovers|accessdate=2010-04-12}}</ref> |
In 2001, Chipotle released a [[mission statement]] called ''Food With Integrity'', which highlighted Chipotle's efforts to increase their use of naturally raised meat, [[organic produce]], and dairy without added [[hormone]]s.<ref name=barnes>{{cite news|url=http://www.timesunion.com/AspStories/story.asp?storyID=861802&category=LIFE|title=Integrity is key to Chipotle brand|publisher=Times Union|date=2009-11-05|accessdate=2009-11-05}}</ref> All of Chipotle's [[pork]] is naturally raised – defined by the company as open-range, [[antibiotic]] free, and with a vegetarian diet – as well as 80% of its chicken and 85% of the beef (100% of the barbacoa served is from naturally-raised beef). The company formerly served 100% natural chicken, but demand exceeded supply.<ref name=natural>{{cite news|url=http://markets.on.nytimes.com/research/stocks/news/press_release.asp?docTag=201006070930BIZWIRE_USPRX____BW5454&feedID=600&press_symbol=4038937|title=Chipotle Adds to Naturally Raised Beef Supply (press release)|publisher=The New York Times|date=2010-06-07|accessdate=2010-06-07}}</ref> Approximately 40% of the beans are organically grown,<ref name=fare>{{cite news|url=http://www.chipotle.com/#/flash/fwi_fare?sub=4|title=Chipotle: Gourmet Burritos and Tacos and Barbacoa|publisher=Chipotle.com|year=2010|accessdate=2010-04-13}}</ref> and in 2011 approximately 5% of the beans will come from [[No-till farming|conservation tilling]] methods.<ref>{{cite web|url=http://www.sec.gov/Archives/edgar/data/1058090/000119312511039010/d10k.htm|title=2010 Form 10-K, Chipotle Mexican Grill, Inc.|publisher=United States Securities and Exchange Commission|page=4|accessdate=2011-02-26}}</ref> In 2009, Chipotle planned to serve over 60 million pounds (27 million kilograms) of naturally raised meat, more than any other restaurant company,<ref name=testify>{{cite news|url=http://uk.reuters.com/article/idUS187107+13-Jul-2009+BW20090713|title=Chipotle's Ells Testifies Before House Committee in Support of "Preservation of Antibiotics for Medical Treatment Act" (Press Release)| publisher=Reuters (UK)|date=2009-07-13|accessdate=2009-12-15}}</ref> and plans to use 75 million pounds in 2010.<ref name=natural/> The company pledges to use more local produce when possible,<ref>{{cite news|url=http://www.pantagraph.com/business/article_0ef0f059-1e43-5c91-b35b-094329a084be.html|title=Chipotle to use more local ingredients|publisher=Pantagraph.com|date=2008-06-22|accessdate=2009-09-15}}</ref><ref>{{cite news|url=http://www.denverpost.com/ci_9628681|title=Chipotle to use local produce|last=Tsai|first=Catherine|date=2008-06-19|publisher=Denver Post|accessdate=2009-09-14}}</ref> using "35 percent of at least one of its produce items for every restaurant sourced from small and midsize local farms throughout the growing season" in 2009,<ref name=barnes/> and increasing to 50% in 2010.<ref>{{cite news|url=http://markets.on.nytimes.com/research/stocks/news/press_release.asp?docTag=201005180930BIZWIRE_USPRX____BW5382&feedID=600&press_symbol=4038937|title=Chipotle Remains Largest Restaurant Buyer of Locally Grown Produce|publisher=The New York Times|date=2010-05-18|accessdate=2010-05-18}}</ref> Chipotle advertises its support of family farms, such as [[Niman Ranch]], a California "natural" meat producer that contracts with farms in the Midwest to raise pork and other livestock.<ref>{{cite news|url=http://www.foxnews.com/wires/2008Jun02/0,4670,FarmSceneGrassFedFastFood,00.html|title=Ranchers prosper by ignoring factory-farm model|last=Adelman|first=Jaco|date=2008-06-02|publisher=Fox News|accessdate=2009-09-14}}</ref> All of the cheese and sour cream comes from cows that do not receive [[recombinant bovine growth hormone]] (rBGH), and 30% of the dairy comes from open pasture cows.<ref>[http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NDA5NDR8Q2hpbGRJRD0tMXxUeXBlPTM=&t=1 "2009 Annual Report for Chipotle Mexican Grill"] Chipotle.com. Page 2. Retrieved 2010-04-21.</ref> Founder Steve Ells has testified before [[United States Congress|Congress]] in support of the Preservation of Antibiotics for Medical Treatment Act, which aims to reduce the amount of antibiotics given to farm animals.<ref name="kaplan"/><ref>{{cite news|url=http://www.drovers.com/news_editorial.asp?pgID=675&ed_id=5758|title=Chipotle supports proposed ban on antibiotics |date=2009-07-16|publisher=Drovers|accessdate=2010-04-12}}</ref> |
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The [[Coalition of Immokalee Workers]] protested Chipotle, among other companies, in order to raise wages and improve working conditions for Florida tomato-pickers, beginning in 2006.<ref>{{cite news|last=Arellano|first=Kristi|date=2006-09-13 | url=http://www.denverpost.com/business/ci_4327141 |title=Chipotle squeezed over Fla. tomatoes|publisher=[[Denver Post]]|accessdate=2009-04-14}}</ref> The makers of ''[[Food, Inc.]]'' (along with 31 other leaders in the sustainable food industry) joined the coalition and signed a letter of protest against the company's tomato-sourcing.<ref>{{cite web|date=2009-06-15|url=http://www.ciw-online.org/letter_to_Chipotle.html |title=Sustainable food leaders' letter to Chipotle CEO Steve Ells|publisher= Coalition of Immokalee Workers | accessdate=2009-10-01}}</ref> In September 2009, Chipotle reached an agreement to pay a penny more per pound of tomatoes purchased from East Coast Growers and Packers, raising the wages for its Floridian tomato-pickers by 64%.<ref>{{cite news|last=Glover|first=Katherine|date=2009-09-10|url=http://industry.bnet.com/food/1000979/chipotle-agrees-to-raise-tomato-wages-finally/ |title=Chipotle Agrees to Raise Tomato Wages (Finally) |publisher=[[BNET]] |accessdate=2009-09-10}}</ref> By buying their Floridian tomatoes from East Coast Growers, Chipotle ensures that the money will go directly to the workers, instead of held in an escrow account where most wage increases from other companies are being held.<ref>{{cite news|last=Black|first=Jane|date=2009-09-10|url=http://voices.washingtonpost.com/all-we-can-eat/food-politics/on-the-menu-fairer-tomatoe.html|title=On The Menu: Fairer Tomatoes|publisher=The Washington Post|accessdate=2010-10-20}}</ref> |
The [[Coalition of Immokalee Workers]] protested Chipotle, among other companies, in order to raise wages and improve working conditions for Florida tomato-pickers, beginning in 2006.<ref>{{cite news|last=Arellano|first=Kristi|date=2006-09-13 | url=http://www.denverpost.com/business/ci_4327141 |title=Chipotle squeezed over Fla. tomatoes|publisher=[[Denver Post]]|accessdate=2009-04-14}}</ref> The makers of ''[[Food, Inc.]]'' (along with 31 other leaders in the sustainable food industry) joined the coalition and signed a letter of protest against the company's tomato-sourcing.<ref>{{cite web|date=2009-06-15|url=http://www.ciw-online.org/letter_to_Chipotle.html |title=Sustainable food leaders' letter to Chipotle CEO Steve Ells|publisher= Coalition of Immokalee Workers | accessdate=2009-10-01}}</ref> In September 2009, Chipotle reached an agreement to pay a penny more per pound of tomatoes purchased from East Coast Growers and Packers, raising the wages for its Floridian tomato-pickers by 64%.<ref>{{cite news|last=Glover|first=Katherine|date=2009-09-10|url=http://industry.bnet.com/food/1000979/chipotle-agrees-to-raise-tomato-wages-finally/ |title=Chipotle Agrees to Raise Tomato Wages (Finally) |publisher=[[BNET]] |accessdate=2009-09-10}}</ref> By buying their Floridian tomatoes from East Coast Growers, Chipotle ensures that the money will go directly to the workers, instead of held in an escrow account where most wage increases from other companies are being held.<ref>{{cite news|last=Black|first=Jane|date=2009-09-10|url=http://voices.washingtonpost.com/all-we-can-eat/food-politics/on-the-menu-fairer-tomatoe.html|title=On The Menu: Fairer Tomatoes|publisher=The Washington Post|accessdate=2010-10-20}}</ref>. Chipotle has no binding agreement though to pay a penny per pound more, and has continued to refuse to sign onto a pledge for a minimum pay for tomato pickers. <ref>{{cite news|last=Black|first=Jane|date=2010-11-11|url=http://news.change.org/stories/dont-fall-for-chipotles-spin-on-slavery|title=On The Menu: Don't Fall For Chipotle's Spin on Slavery|publisher=Change.org|accessdate=2011-09-14}}</ref>. |
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== Advertising and publicity == |
== Advertising and publicity == |
Revision as of 05:52, 15 September 2011
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Company type | Public |
---|---|
NYSE: CMG | |
Industry | Restaurants |
Founded | July 13, 1993[1] |
Founder | Steve Ells |
Headquarters | Denver, Colorado, United States |
Number of locations | 1084[2] |
Area served | United States, Canada, and England |
Key people | Steve Ells (Chairman and Co-CEO) |
Revenue | ![]() |
![]() | |
![]() | |
Total assets | ![]() |
Total equity | ![]() |
Number of employees | 26,500 (2010)[3] |
Divisions | ShopHouse Southeast Asian Kitchen |
Subsidiaries | ANGR Holdings, LLC |
Website | chipotle.com |
Chipotle Mexican Grill, Inc. (NYSE: CMG) (/[invalid input: 'icon']tʃ[invalid input: 'ɨ']ˈpoʊtleɪ/ chi-POHT-lay)[4] is a chain of restaurants in the United States, United Kingdom,[5] and Canada[6] specializing in burritos and tacos, founded by Steve Ells in 1993 and based in Denver, Colorado. The name derives from "chipotle", the Mexican Spanish name for a smoked, dried jalapeño chili pepper.[7]
The restaurant is known for its large burritos, assembly line production,[8] and use of natural ingredients.[9] The company has released a mission statement called Food with Integrity, which highlights its efforts in using organic ingredients,[4] and serves more naturally raised meat than any other restaurant.[10] Chipotle is one of the first chains of fast casual dining establishments.[11] From 1998 to 2006, McDonald's Corporation owned a majority interest in Chipotle, which it fully divested in 2006.[12]
The company currently has more than 1000 locations, with restaurants in 38 states, Washington, D.C., Toronto, Ontario, and London, England.[2] Its net income in 2010 was US$178 million, and it has a staff of 26,500 employees.[3]
History
![](http://upload.wikimedia.org/wikipedia/commons/thumb/9/98/University_of_Denver_campus_pics_107.jpg/220px-University_of_Denver_campus_pics_107.jpg)
Founder Steve Ells attended the Culinary Institute of America in Hyde Park, New York; afterward, he became a line cook for Jeremiah Tower at Stars in San Francisco, California.[9] There, Ells observed the popularity of the taquerías and San Francisco burritos in the Mission District. In 1993, Ells took what he learned in San Francisco[13] and opened the first Chipotle (39°40′42″N 104°58′04″W / 39.67834°N 104.967682°W) in Denver, Colorado, in a former Dolly Madison Ice Cream Store near the University of Denver campus using an $85,000 loan from his father.[12] Ells and his father calculated that the store would need to sell 107 burritos per day in order to be profitable; however, after one month, the original restaurant was selling over 1,000 burritos a day.[14] The second store opened in 1995 using Chipotle's cash flow, and the third was opened using an SBA loan. To fund more growth, Ells' father invested $1.5 million. Afterwards, Ells created a board of directors and business plan, raising an additional $1.8 million for the company.[15] In 1999, the first restaurants outside of Colorado opened in Columbus, Ohio, and Minneapolis, Minnesota.[16] Ells had originally planned to use funds from the first Chipotle in order to open a fine-dining restaurant, but instead focused on Chipotle Mexican Grill when the restaurants saw success.[17][18]
In 1998, McDonald's made an initial minority investment in the company. By 2001, the company had grown to be Chipotle's largest investor.[12] McDonald's' investment allowed the firm to quickly expand, from 16 restaurants in 1998 to over 500 by 2005.[19] On January 26, 2006, Chipotle made its initial public offering (IPO), after increasing the share price twice due to high pre-IPO demand. In its first day as a public company, the stock rose exactly 100%, resulting in the best U.S.-based IPO in six years, and the second-best IPO for a restaurant after Boston Market. The money from the offering was then used to fund new store growth.[14]
In October 2006, McDonald's fully divested from Chipotle.[20] This was part of a larger initiative for McDonald's to divest all of its non-core business restaurants – Chipotle, Donato's Pizza, and Boston Market – so that it could squarely focus on the main McDonald's chain.[21] McDonald's invested approximately $360 million into Chipotle, and took out $1.5 billion.[15] The company currently trades on the New York Stock Exchange.[14] Competitors in the fast-casual Mexican market include Qdoba Mexican Grill, Moe's Southwest Grill, Rubio's Fresh Mexican Grill, Panchero's Mexican Grill, and Baja Fresh.[22] In a list of fastest-growing restaurant chains in 2009, Chipotle was ranked eighth, based on increases in U.S. sales over the past year,[23] and in 2010 Chipotle was ranked third.[24] Consumer Reports ranked Chipotle as the best Mexican fast-food chain in 2011.[25] The company has approximately 750,000 customers per day.[26]
In December 2010, Chipotle hired chef Nate Appleman to develop new cuisine. Appleman has won Rising Star Chef from the James Beard Foundation, was named "Best New Chef" by Food & Wine magazine, and competed on The Next Iron Chef.[27] In 2011, Chipotle plans to open an Asian fast-casual concept restaurant. The company has said the new restaurant "would follow the Chipotle service format and its focus on 'food with integrity' in ingredients."[28] Chipotle will start with only one store, and see how the restaurant works out.[29] The restaurant will be named ShopHouse Southeast Asian Kitchen, and will open in Washington, D.C. in summer 2011,[30] and will "feature cuisine inspired by Thai, Malaysian and Vietnamese cuisines."[31]
In 2010, U.S. Immigration and Customs Enforcement (ICE) audited Chipotle's Minneapolis restaurants, and found that some employees had been hired using fraudulent documents. In December, Chipotle fired 450 employees from its Minneapolis restaurants as a result of the audit, resulting in protests by local groups.[32][33] In February 2011, ICE expanded the audit to include 60 restaurants in Virginia and Washington, D.C,[34] which resulted in 40 workers being fired. In April 2011, the criminal division of the Attorney General's office in Washington D.C. joined the case, and ICE agents began interviewing employees at 20-25 restaurants in other locations such as Los Angeles, CA and Atlanta, GA.[35] In response to the government investigations, Chipotle hired former director of ICE Julie Myers Wood and high-profile attorneys Robert Luskin and Greg Craig.[36] In addition, a Mexican citizen is suing Chipotle for "mental anguish and suffering", claiming racial and national discrimination because a Minnesota restaurant allegedly refused to acknowledge his Mexican passport as a valid identification for an alcohol purchase.[37]
In 2011, Steve Ells was a judge for the TV show, America's Next Great Restaurant and investor of ANGR Holdings, the company that will be running the winning concept's restaurants. Chipotle has agreed to purchase Ells' investment in ANGR at his cost, provide support for ANGR operations, and invest a total of $2.3 million in cash contributions.[38]
Operation and distribution
All of Chipotle's restaurants are company-owned, rather than franchised.[39] As of April 2011[update], 1096 restaurants have since opened throughout the United States and Canada, with locations in 38 states, Ontario, and the District of Columbia.[2][40] Chipotle has expanded to Europe, with the first European restaurant opened in May 2010 in London, England,[5][41] with prospective locations in Paris, France and Munich, Germany.[42] Founder Steve Ells serves as chairman and co-chief executive officer,[43] and has a 1.25% stake in the company.[41]
Menu
![](http://upload.wikimedia.org/wikipedia/commons/thumb/2/2e/Chipotle_Mexican_Grill.jpg/220px-Chipotle_Mexican_Grill.jpg)
![](http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Burrito_Bowl.jpg/220px-Burrito_Bowl.jpg)
Chipotle's menu consists of five items: burritos, fajita burritos, burrito bowls, tacos, and salads, with a choice of chicken, pork carnitas, barbacoa, steak, or vegetarian (with guacamole). The price of the items is based on the type of meat chosen. Additional toppings include rice, beans, four types of salsa, sour cream, cheese, or lettuce.[44][45] When asked about expanding the menu, Steve Ells said, "[I]t's important to keep the menu focused, because if you just do a few things, you can ensure that you do them better than anybody else."[46] There are over 65,000 possible combinations of ingredients.[47] The majority of food is prepared in each restaurant, with some exceptions being the beans and carnitas, which are prepared at a central kitchen in Chicago, Illinois.[8] None of the restaurants have freezers, microwave ovens, or can openers.[48] Most restaurants sell beer and margaritas in addition to soft drinks and fruit drinks.[49] Quesadillas are made on request, though they are not listed on the menu.[50] A children's menu is also being tested in various locations, with items such as quesadillas, tacos, and a "build your own meal" option,[51] and "the company is also in the early stages of testing breakfast offerings."[52] Select restaurants are also offering a pozole soup.[53]
Chipotle accepts fax orders, and in 2005 the company added the ability to order online from their website. For both online and fax orders, customers proceed to the front of the line to pay for pre-ordered food.[54] In 2009, Chipotle released an app for the iPhone that allows users to find nearby Chipotle locations, place an order, and prepay with a credit card.[55]
Nutrition
A Center for Science in the Public Interest report stated that Chipotle's burritos contain over 1,000 calories, which is nearly equivalent to two meals' worth of food.[56][57] MSNBC Health placed the burritos on their list of the "20 Worst Foods in America" because of their high caloric content and high sodium.[58] When a burrito with carnitas, rice, vegetables, cheese, guacamole, and salsa was compared with a typical Big Mac, the burrito had more fat, cholesterol, carbohydrates, and sodium than the Big Mac, and the burrito had more protein and fiber.[59] The restaurant has also received praise – Health.com included the restaurant in its list of the "Healthiest Fast Food Restaurants".[60]
Chipotle's vegetarian options include rice, black beans, fajita vegetables (onions and bell peppers), salsa, guacamole and cheese.[61] All items other than the meats, pinto beans, cheese, sour cream, and honey vinaigrette dressing are vegan.[61] The cheese is processed with vegetable-based rennet in order to be suitable for vegetarians.[61] In April 2010, Chipotle began testing a vegan "Garden Blend" option, which is a plant-based meat alternative marinated in chipotle adobo, at six locations in the U.S.[62][63] The flour tortillas used for the burritos and soft tacos are the only items that contain gluten.[61]
In 2008, Chipotle was implicated in a norovirus outbreak in Kent, Ohio, where over 400 people became ill after eating at a Chipotle restaurant.[64]
Food sourcing
In 1999, while looking for ways to improve the taste of the carnitas,[9] Steve Ells was prompted by an article written by Edward Behr to visit Concentrated Animal Feeding Operations (CAFOs).[65] Ells found the CAFOs "horrific", and began sourcing from open-range pork suppliers. This caused an increase in the price, and also the sales of the carnitas burritos.[41]
In 2001, Chipotle released a mission statement called Food With Integrity, which highlighted Chipotle's efforts to increase their use of naturally raised meat, organic produce, and dairy without added hormones.[4] All of Chipotle's pork is naturally raised – defined by the company as open-range, antibiotic free, and with a vegetarian diet – as well as 80% of its chicken and 85% of the beef (100% of the barbacoa served is from naturally-raised beef). The company formerly served 100% natural chicken, but demand exceeded supply.[66] Approximately 40% of the beans are organically grown,[67] and in 2011 approximately 5% of the beans will come from conservation tilling methods.[68] In 2009, Chipotle planned to serve over 60 million pounds (27 million kilograms) of naturally raised meat, more than any other restaurant company,[69] and plans to use 75 million pounds in 2010.[66] The company pledges to use more local produce when possible,[70][71] using "35 percent of at least one of its produce items for every restaurant sourced from small and midsize local farms throughout the growing season" in 2009,[4] and increasing to 50% in 2010.[72] Chipotle advertises its support of family farms, such as Niman Ranch, a California "natural" meat producer that contracts with farms in the Midwest to raise pork and other livestock.[73] All of the cheese and sour cream comes from cows that do not receive recombinant bovine growth hormone (rBGH), and 30% of the dairy comes from open pasture cows.[74] Founder Steve Ells has testified before Congress in support of the Preservation of Antibiotics for Medical Treatment Act, which aims to reduce the amount of antibiotics given to farm animals.[41][75]
The Coalition of Immokalee Workers protested Chipotle, among other companies, in order to raise wages and improve working conditions for Florida tomato-pickers, beginning in 2006.[76] The makers of Food, Inc. (along with 31 other leaders in the sustainable food industry) joined the coalition and signed a letter of protest against the company's tomato-sourcing.[77] In September 2009, Chipotle reached an agreement to pay a penny more per pound of tomatoes purchased from East Coast Growers and Packers, raising the wages for its Floridian tomato-pickers by 64%.[78] By buying their Floridian tomatoes from East Coast Growers, Chipotle ensures that the money will go directly to the workers, instead of held in an escrow account where most wage increases from other companies are being held.[79]. Chipotle has no binding agreement though to pay a penny per pound more, and has continued to refuse to sign onto a pledge for a minimum pay for tomato pickers. [80].
Advertising and publicity
![](http://upload.wikimedia.org/wikipedia/commons/thumb/5/5f/Chipotle_free_burrito_day.jpg/220px-Chipotle_free_burrito_day.jpg)
Chipotle does not advertise on television; instead, the company relies mainly on billboards, radio ads, and word-of-mouth.[20] In 2010, the company initiated an ad campaign that mocks advice given to Chipotle by advertising agencies.[81] Chipotle has run many promotions giving out free food to potential customers, especially when opening a new store. Stores also give out free burritos on certain holidays; for instance, on Halloween, some locations have promotions in which free burritos are given to people who come dressed as a burrito. Chipotle gave away free burritos to reporters during the 1997 trial of Timothy McVeigh, which took place in Chipotle's hometown of Denver.[82] In addition, stores offered free burritos to those displaced by Hurricane Katrina.[83] Chipotle received attention when Ozzy Osbourne's reality show The Osbournes featured the company's burritos heavily.[14] Chipotle was also mentioned throughout the "Dead Celebrities" episode of the television series South Park.[84] For Halloween 2010, Chipotle announced that customers dressed as a processed food product would receive a burrito for $2. The event was part of a $1 million fundraiser for Jamie Oliver's Food Revolution called "Boorito 2010: The Horrors of Processed Food."[85] Chipotle participated in the launch of Facebook Deals, where customers who checked-in at any Chipotle location with a mobile phone were able to receive a buy one, get one free discount.[86] A loyalty program that will reward customers for their knowledge of Chipotle is being developed.[87] Founder Steve Ells is a judge for the NBC reality television series, America's Next Great Restaurant; Chipotle offered a buy one get one free deal in conjunction with the show.[88] The show featured an episode where contestants worked in a Chipotle restaurant for a day.[89]
Chipotle sponsors Team Garmin-Cervélo (formerly Team Garmin-Chipotle, Team Garmin-Slipstream and Team Garmin-Transitions) of the International Cycling Union,[90][91] and is an official team partner of the Boston Celtics,[92] and the Boston Bruins.[93] In June 2009, Chipotle sponsored free screenings of Food, Inc., a film that criticizes the corporate food industry. Founder Steve Ells stated that he hoped the film would make customers appreciate Chipotle's Food With Integrity policy.[94] From May until September 2009, Chipotle ran a contest on mychipotle.com, a microsite which had a competition for the best user-created audio and video presentations about different combinations of ingredients.[95][96] In July 2010, Chipotle began a campaign to support healthier lunch alternatives for students, in which money will be donated to The Lunch Box program based on how many spam E-mails consumers forward to a company E-mail address.[97] For Chipotle's 18 year anniversary, the company began wrapping its burritos in gold foil as part of an larger promotion to draw attention to its Food With Integrity mantra.[98] Also as part of the gold foil campaign, Chipotle is offering prizes for customer-created pictures of items wrapped in gold foil. Chipotle hired comedienne Amy Sedaris to create a comedic how-to video on wrapping with gold foil, and spread the video using Twitter.[99]
Architecture
![](http://upload.wikimedia.org/wikipedia/commons/thumb/b/ba/2008-10-05_Chipotle_Mexican_Grill_in_Durham_new.jpg/220px-2008-10-05_Chipotle_Mexican_Grill_in_Durham_new.jpg)
Architecturally, all Chipotle restaurants are built using most of the same materials (plywood, corrugated metal, stainless steel, exposed ductwork), although each store is unique.[9][100] The interiors have been described as having an "industrial, sheet metal look".[101] However, Chipotle has built restaurants using white ceramic tile instead of stainless steel, citing the relative ease of recycling white tile compared to steel.[102] It costs the company approximately $850,000 to open a new restaurant.[103] When the first Chipotle opened, Steve Ells asked his friend, sculptor Bruce Gueswel, to design the chairs and a styled Mayan king for the restaurant. Both items were made from wood and metal. Gueswel has continued to design and build the art and chairs for all subsequent Chipotle restaurants.[104] All Chipotle locations display a picture of the original restaurant,[105] which is near the University of Denver campus on Evans Avenue.[9] In 2010, Chipotle began opening "A Model" restaurants, which are smaller concept locations, citing the lower costs of development and occupancy.[106] Chipotle uses environmentally friendly packaging, with bowls made from recycled newsprint, unbleached tray liners, and napkins and cups made from postconsumer waste.[107]
Chipotle's architectural design team incorporates the principles of sustainable architecture in their projects. One example is the "green" restaurant in Gurnee, Illinois. It features an on-site six kilowatt wind turbine, which generates about 10% of the restaurant's electrical needs. The Gurnee restaurant has received Platinum level LEED certification from U.S. Green Building Council.[108] A restaurant in Tulsa, Oklahoma, uses recycled drywall, low-VOC paint, and energy-efficient appliances.[109] A Chipotle restaurant in Austin, Texas was the first to receive a four-star rating from the city's Green Building Program.[110] Additionally, Chipotle has made arrangements to add solar panels to 75 of its restaurants.[108] Chipotle has contracted to clean its stores in New York City, NY and Long Island, with "plant-based, environmentally preferable cleaning supplies and technologies." The cleansers are readily biodegradable and non-toxic to humans or aquatic life.[111]
Chipotle has been sued for failure to be Americans with Disabilities Act (ADA) compliant, as a customer who uses a wheelchair was unable to see the food preparation, denying him the "Chipotle Experience". The case against the company was upheld in the 9th U.S. Circuit Court of Appeals,[112] and the U.S. Supreme Court declined to hear Chipotle's appeal, leaving the 9th's Circuit ruling intact.[113] Chipotle has, "an official disability policy of bringing ingredients to the tables of diners with disabilities and doing tableside preparation." The plaintiff in the case has a history of filing ADA-related lawsuits,[112] and has sued over 20 restaurants.[114] Chipotle is retrofitting restaurants affected by the ruling, and incorporating the new design into new restaurants.[112]
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External links
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