Steak 'n Shake
Normal, Illinois, U.S.
|Headquarters||Indianapolis, Indiana, U.S.|
|Products||Steakburgers, milk shakes|
Number of employees
Steak 'n Shake, is an American casual restaurant chain located primarily in the Midwestern and Southern United States with locations also in the Mid-Atlantic and Western United States, and Europe. Steak 'n Shake Operations, Inc., is headquartered in Indianapolis, Indiana. There are 544 locations, of which 417 are company-operated and 127 are franchised. Typical restaurant locations have sit-down, drive-thru and front-window service, resulting in a hybrid of fast-food to-go service and diner-style sit-down service. Many Steak 'n Shake restaurants are open 24 hours a day, seven days per week. The menu features primarily hamburgers and hand-dipped milkshakes, though other entrees, side items, and drinks are also available. There is no steak on the menu.
The corporation's slogan "Famous for Steakburgers" refers to its most prominent food item, the "Steakburger", so called because it was originally made from a mixture that included T-bone, sirloin, and round steaks.
Gus Belt (born in Morrisonville, Illinois) founded Steak 'n Shake in Normal, Illinois in February 1934, after serving four years in the United States Marine Corps. He converted the combination gas station and chicken restaurant that he owned (Shell's Chicken) into a hamburger stand. The original building at the intersection of Main Street and West Virginia Avenue was damaged by a fire in the early 1960s, but it was repaired and its dining room expanded. In the late 1990s, Steak 'n Shake sold this building to the Monical's Pizza company. Steak 'n Shake's slogan "In Sight It Must Be Right" originally referred to Belt's practice of wheeling a barrel of T-bone, sirloin, and round steaks into the public area of his restaurant, then grinding them into burgers in front of his customers. This practice was intended to reassure customers of the wholesomeness of the product; at that time, ground beef was still viewed with some skepticism by the general public, based on the likelihood of its having deliberate impurities introduced into it. This practice of grinding the beef in public also helped assure his customers of the veracity of Belt's "Steakburger" claim because they could see for themselves that he was grinding steaks into the hamburger meat. Later, patrons were assured that Steakburgers were still made from these ingredients "at our own commissary" for shipment to the restaurants, where the open grill line remains "in sight" to customers.
Following the success of the original restaurant, Belt purchased a chain of "Goal Post" restaurants throughout Central Illinois, converting them into Steak 'n Shake restaurants. He also added curb service at this point.
After Gus Belt
Steak 'n Shake continued to expand throughout Illinois following the death of its creator in 1954, with ownership passing through many hands, including Gus's wife Edith (who ran the chain until 1969); Longchamps, Inc. (an east coast steakhouse company that owned the chain from 1969 to 1971); and the Indianapolis-based Franklin Corporation, led by Robert Cronin, author of Selling Steakburgers: The Growth of a Corporate Culture. After the acquisition, Franklin moved Steak 'n Shake's headquarters from Normal, Illinois to Indianapolis.
In 1981, Steak 'n Shake and its parent company Franklin were acquired by E. W. Kelley and Associates, whose chairman, E. W. "Ed" Kelley was considered largely responsible for the growth of the restaurant until his death on July 4, 2003. The brand had been declining during the late 1970s and in 1984, it was in the red. Kelley hired the former head of Circle K to turn the business around. Steak 'n Shake rapidly improved and expanded throughout the 1990s and into 2000. In early-November 2004, The Steak 'n Shake Company entered into an agreement to buy out its largest franchisee, Kelley Restaurants, Inc. (owned by Kelley's family).
In 2008, there was a shake-up in the company's Board of Directors. Value investors Sardar Biglari and Phillip Cooley were elected to the Board with well over 70% of the votes cast. As a result, Biglari was selected Chairman of the company.
Franchise pricing lawsuits
Between 2010 and 2015, Steak 'n Shake became involved in lawsuits with several of its franchisees concerning mandatory menu prices and mandatory food sourcing. As of August 2013[update], five lawsuits had been filed. The first lawsuit began in 2010 and is by Stuller, Inc., the Illinois franchisee that is the oldest franchisee in Steak 'n Shake's history. Stuller won a preliminary injunction that went to the 7th Circuit Court of Appeals in August 2012. Three more franchisees filed suit in April 2013 — Druco Restaurants based in St. Louis, People Sales & Profit Co. based in Georgia, and Scott's S&S Inc. in Pennsylvania. A settlement was reached with these franchisees in 2014, but terms of the settlement were not made public.
Steak 'n Shake filed suit against Denver franchisees Larry and Christopher Baerns in July 2013 over the same issues, with a counterclaim soon after. Steak 'n Shakes won their lawsuit in U.S. District Court against the Baerns when judge ruled that the Baerns intentionally overcharged customers. The complaints by the franchisees also question whether Steak 'n Shake promised franchise results that could never actually be achieved under its policies.
Today, Steak 'n Shake restaurants are located in Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and West Virginia.
After briefly operating a few restaurants in south Texas during the 1970s, Steak 'n Shake returned to Texas by opening locations in the Dallas marketing area beginning in 2001, in the Houston marketing area beginning in 2012, and in San Antonio beginning in 2011.
Steak 'n Shake entered Louisiana for the first time by opening a location near Baton Rouge in Covington, Louisiana in 2011. In January 2012, they opened their first location in New York City, adjacent to the Ed Sullivan Theater, then home to the Late Show with David Letterman. Indiana native David Letterman, an avid Steak 'n Shake fan, would frequent the location and mention it often on his show.
The company first entered Colorado via a franchise in Denver in November 2011 before the parent took over the Colorado locations after a lengthy lawsuit between the franchisee and the parent company.
Steak 'n Shake expanded to California in July 2014 by opening a location in Victorville. A Los Angeles County location was opened in Santa Monica in late October and another in Burbank in December. After a lack of activity for over a year in the highly competitive Californian marketplace, the company announced in April 2016 of the expected opening of their first Orange County location, their fourth in California, in Aliso Viejo in mid-May. After a short delay, a fifth California location was opened behind schedule in Riverside in August 2016. Two regional locations are planned to open in early 2017 in Compton & Yucca Valley.
In 2015, the company had planned to open a restaurant in Northern California in Campbell, California, but local residents have been successful so far in blocking this move. Because of that delay, the first location in Northern California is expected to open in Daly City in November 2016 followed by an expected opening in Fresno in late 2016 or early 2017.
The Northwest saw its first location open in Seattle, WA in May 2016.
In October 2012, Steak 'n Shake announced its first international expansion agreement with plans to open forty locations in the United Arab Emirates. The first of these locations opened in Dubai in 2013, but closed in a little more than a year. Ultimately, only two out of the original planned 40 locations were opened in the United Arab Emirates with both being closed in January 2015.
The first location in the Persian Gulf country of Kuwait was opened in December 2014.
- "History". The Steak 'n Shake Company. Archived from the original on 2008-08-01. Retrieved 2009-01-19.
- "Biglari Holdings 2014 Annual Report" (PDF). Biglari Holdings. 2014-11-21. Retrieved 2015-12-22.
- "Longchamps to Buy 53% Of Restaurant Concern". Wall Street Journal. 1968-11-27. p. 15. (subscription required (. )) Alternate Link via ProQuest.
- "Longchamps Will Sell Steak 'n Shake Interest". Wall Street Journal. 1971-09-07. p. 7. (subscription required (. )) Alternate Link via ProQuest.
- "Kelley & Partners Acquires Control of Franklin Corp.". Wall Street Journal. 1981-06-30. p. 41. (subscription required (. )) Alternate Link via ProQuest.
- Stuller, Inc. v. Steak N Shake Enterprises, Inc, et al, 695 F.3d 676 (7th Cir. August 24, 2012). Docket No. 11-2656.
- Olson, Scott (May 1, 2013). "More franchisees join revolt over Steak n Shake menu pricing". Indianapolis Business Journal. Retrieved May 8, 2013.
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- Migoya, David (September 4, 2013). "Judge rules Steak 'n Shakes in metro Denver must close, but they don't". Denver Post.
- Migoya, David (July 31, 2015). "Judge: Steak 'n Shake franchise owners violated agreement, must pay up: Federal case ends with ruling that former owners of Centennial, Sheridan stores overcharged customers". Denver Post.
- Olson, Scott (August 5, 2013). "Steak n Shake dispute with franchisees reaches to Denver". Indianapolis Business Journal. Retrieved August 27, 2013.
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- "Steak 'n Shake Opens Golden Valley Location". KTVN. 2013-07-31.
- Conway, Annie (2015-10-19). "Shaking up northern Nevada". Northern Nevada Business Weekly.
- Valdez, Hugo C (2014-06-12). "Steak 'N Shake Coming Soon To Victorville". Victor Valley News.
- "Steak 'n Shake's First California Restaurant Opens Today". QSR Magazine. 2014-07-28.
- Kang, Matthew (2014-10-28). "Steak 'n Shake, Pride of the Midwest, Starts Slinging Burgers in LA Today". Eater LA.
- "Steak 'n Shake Debuts in Santa Monica: The Original Steakburger arrives on Third Street Promenade". PR Newswire (Press release). 2014-10-24.
- Garland, Chad (2016-02-24). "Wave of new restaurants in downtown Burbank represent a change in commerce". Burbank Leader.
- Luna, Nancy (2016-04-21). "Iconic steakburger chain Steak 'n Shake to open first O.C. restaurant next month". Orange County Register.
- De Atley, Richard K. (August 15, 2016). "Riverside Steak 'n Shake tentative opening now Aug. 22: The Inland version of the popular Midwestern burger stop will be the 5th in SoCal". Riverside Press-Enterprise.
- Leyva, Jasmine (2015-10-22). "Campbell will be home to the Bay Area's first Steak 'n Shake". San Jose Mercury News.
- Zavoral, Linda (October 14, 2016). "First NorCal Steak 'n Shake will open in Daly City in November". San Jose Mercury News.
- de Guzman, Dianne (September 8, 2016). "Steak 'n Shake arrives in the Bay Area because we need steakburgers". San Francisco Chronicle.
- Love, Tessa (September 2, 2016). "Steak 'n Shake hits Bay Area". San Francisco Business Times.
- Clough, Bethany (October 11, 2016). "Steak 'n Shake coming to Fresno, cult following expected to freak out". Fresno Bee.
- Danner, Patrick (2013-12-09). "Steak 'n Shake sacrifices earnings for growth". San Antonio Express-News. Retrieved 2014-02-21. (subscription required (. ))
- Spadavecchia, Olivia (2013-08-18). "Steak 'N Shake's First Restaurant in The Dubai Mall". Ahlan!.
- Swiatek, Jeff (2015-01-07). "No more steakburgers in Dubai: Steak 'n Shake closes in UAE". Indianapolis Star.
- "Steak 'n Shake Announces Major International Expansion Agreement". PR Newswire (Press release). 2013-12-18. Retrieved 2014-02-21.
- "Steak n Shake Kuwait opens with a glitzy fanfare". Chill Nite. 2014-12-18.
- Kenigsberg, Ben (2014-05-14). "As Cannes opens, so does a Steak 'n Shake". RogerEbert.Com.
- Swiatek, Jeff (2014-11-14). "Steak n Shake goes upscale, international". USA Today.
- "The Steak 'N Shake Restaurant officially opens on the 26th June 2014!". My Ibiza. 2014-06-26.
- de Broqua, Aliette (December 12, 2014). "Steak 'n Shake s'attaque à McDonald's en Europe" [Steak 'n Shake tackles McDonald's in Europe]. Le Figaro (in French).
- "Steak n' Shake: llega el fast food de calidad a Madrid" [Steak n 'Shake: Fast food of quality arrives in Madrid]. Me gusta mi bario (blog) (in Spanish). 2015-09-02.
- "¡Hemos llegado murcianos! Ya podéis visitarnos en el Centro Comercial Thader" [We have arrived Murcianos! You can now visit us in the Thader Mall]. Twitter (in Spanish). Steak 'n Shake Spain. 2015-10-15.
- "Steak N'Shake debutta al Bicocca Village" [Steak N'Shake debuts at Bicocca Village]. Retail & Food (in Italian). 2015-12-17.
- "Dagli hamburger alle patatine col formaggio fuso: apre Steak 'n Shake" [From burgers to fries with melted cheese: open Steak 'n Shake]. Brescia Today (in Italian). 2016-05-11.
- Marcela, Ana (2016-07-07). "Cadeia Steak'n Shake entra em Portugal e investe 2,5 milhões" [Steak'n Shake chain enters Portugal and invests 2.5 million]. Dinheiro Vivo (in Portuguese).
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