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Panda Express
Company typePrivate Subsidiary
IndustryFood service
GenreChinese cuisine
FoundedOctober 1983; 41 years ago (1983-10)
Glendale, California, U.S.
Founder
Headquarters
1683 Walnut Grove Avenue, Rosemead, California, U.S.[1]
Number of locations
2,200 (2019)
Area served
United States (also Puerto Rico & Guam) Mexico,[2] Canada, South Korea, United Arab Emirates, Japan, Guatemala, El Salvador, Aruba, Russia, Saudi Arabia, Philippines
ProductsAmerican Chinese cuisine
Revenue$3 billion (2017)[3][failed verification]
Number of employees
39,000 (2018)[4][failed verification]
ParentPanda Restaurant Group
Websitepandaexpress.com
A stand-alone Panda Express restaurant in Oakland, California with drive-through window
A mall food court Panda Express at the Ala Moana Center in Hawaii

Panda Express is a fast food restaurant chain which serves American Chinese cuisine. With over 2,200 locations,[5] it is the largest Asian segment restaurant chain in the United States,[6][7] where it was founded and is mainly located (in addition to other countries and territories in North America and Asia).[8] Panda Express restaurants were traditionally located in shopping mall food courts, but the chain now operates units in many other environments and formats, including stand-alone restaurants, as well as universities, casinos, airports, military bases, amusement parks and other venues.

A typical Panda Express meal: Kung Pao chicken, orange chicken, chow mein and steamed vegetables

The chain offers a variety of Chinese-cuisine-inspired dishes (e.g., Orange Chicken; Sweet Fire Chicken Breast; Beijing Beef; Grilled Teriyaki Chicken; Kung Pao Chicken), with certain premium dishes such as Honey Walnut shrimp and Shanghai Angus steak having additional costs for the patron. "Combo meals" are served with customer's choice of either fried rice, steamed rice, chow mein, or super greens. No MSG is added to any of the items at Panda Express after it has been delivered to the restaurant, nor does Panda Express purchase from any suppliers who add MSG.[9]

Panda Express is headquartered in Rosemead, California.[10] The Panda Express brand is a casual, fast-food variation of corporate sibling Panda Inn (a chain of upscale, table service restaurants).

History

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A typical Panda Express in Fort Worth, Texas (2014)

The Panda Restaurant Group, parent company of Panda Inn, Panda Express, and Hibachi-San, was founded by Andrew Cherng, Peggy Cherng and Andrew's father, Master Chef Ming Tsai Cherng.[11] Andrew Cherng and his father are from the Yangzhou region of China's Jiangsu province, while Peggy was born in Burma and raised in Hong Kong.[12] Both Andrew and Peggy Cherng are alumni of Baker University in Baldwin City, Kansas (where they first met).[13][14]

Andrew went into business with his father in the United States in 1973, opening their first Panda Inn restaurant in Pasadena, California.[12][13] At the beginning, business was lacking to the degree that Andrew had to offer special deals and freebies so that customers would dine at Panda Inn.[15] In 1982, Peggy joined Andrew in the restaurant business.[12] While operating Panda Inn, Andrew became acquainted with then-UCLA head football coach Terry Donahue, as well as Terry's brother Dan, who happened to be in the real estate business.[12] It was because of this connection that in 1983, Donahue Schriber Real Estate, the manager of the Glendale Galleria, invited the Cherngs to develop a fast-food version of Panda Inn for the Galleria's food court, and Panda Express was launched that October.[16] A second location was opened two years later at the Westside Pavilion in 1985.[17] The chain has steadily expanded across the United States since then. Chef Andy Kao claims to have developed the original Chinese-American orange chicken recipe at a Panda Express in Hawaii in 1987.[18]

At first, Panda Express restaurants were found solely in food courts in major shopping malls.[12] During the late 1980s and early 1990s, the Cherngs began experimenting with supermarket-based branches, through a deal with Vons, and then stand-alone restaurant locations.[12] In 1997, the company opened its first stand-alone, drive-through restaurant, in Hesperia, California.[19] Today less than 2% of its restaurants are in malls.[20]

Because Peggy had worked for several years as a software designer and engineer for defense contractors like McDonnell Douglas, Panda Express computerized its operations early on.[12][13] Peggy also brought a systems analysis perspective to the business and worked through the logistics and standardization issues necessary to scale up the concept.[12][13]

In 2005, Panda Express began to open units in food courts on college campus, some of which participate in the residential student meal plans.[21] In 2008, the Cherngs were the recipients of the City of Angels Award, given by the LAX Coastal Area Chamber of Commerce,[22] for their contributions to the greater Los Angeles area.[23] As of 2007, the company's highest revenue location, bringing in over US$4 million annually, was located at the Ala Moana Center food court in Honolulu, Hawaii.[24] On November 23, 2009, it was announced that Panda Express had selected Trusonic to provide Asian themed background music to its store locations.[25]

On the ABC News TV program Nightline, April 18, 2011, there was a feature segment on Panda Express and its success. The segment described how Andrew Cherng encourages his workers and management to go through self-help programs emphasizing Landmark Education.[26]

In June 2013, it was announced that the restaurant chain will pay $150,000 to settle an Equal Employment Opportunity Commission action on behalf of at least three female teenagers who were allegedly sexually harassed between 2007 and 2009 by one male kitchen supervisor in Kauai, Hawaii.[27]

Later that year, Panda Express opened its first location in the western Pacific by opening a location in the American territory of Guam.[28] The first location in the state of Alaska was later opened in December 2015.[29]

As of 2017, the Panda Restaurant Group had annual sales of over $3 billion and close to 39,000 employees.[30] They also opened Panda Innovation Kitchen in Pasadena with their daughter, Andrea Cherng, overlooking a majority of the restaurant's business.[31] The idea for Panda Innovation Kitchen is to experiment with new flavours and ingredients to come up with new menu items. In addition, they also opened a tea bar to introduce Taiwanese drinks such as boba milk tea and new drinks like the Fortune Cookie Shake.[32]

In December 2017, Panda Express had opened the chain's 2,000th location, which is located in New York City near Columbia University.[33]

International

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Panda Express also operates in Canada, Guatemala, Japan, Mexico, El Salvador, Philippines, South Korea and the United Arab Emirates. The first location in Mexico opened in Mexico City in September 2011.[34]

In October 2013, the first Panda Express located in Canada opened its doors on Hunt Club Road in Nepean, Ontario[citation needed] but has since closed.[35] The first location in Calgary was opened in October 2016.[36]

The first location in South Korea was opened in Seoul in September 2014 as a joint venture with Seoul-based SF Innovation Co.[37]

On May 26, 2014, it was reported by Arabian Business news that Panda Express would be opening a restaurant in the United Arab Emirates.[38] The first Panda Express restaurant in the Middle East was open in Dubai in November 2014.[39]

In July 2016, Panda Express opened its first location in Guatemala, in Guatemala City.[40]

In September 2017, Panda Express opened its first location on the Dutch Caribbean country of Aruba at the Queen Beatrix International Airport.[41]

Although no reliable source can be located when and where Panda Express had opened its first restaurant in Saudi Arabia, there is reliable information that the second Panda Express in Saudi Arabia was opened in the capital city of Riyadh in January 2018.[42] Both Saudi Arabian restaurants are operated by Gourmet Gulf.[43]

In July 2018, Panda Express entered El Salvador for the first time by opening 2 locations in the capital city of San Salvador[44]

In September 2018, Panda Express announced its joint venture with Jollibee Foods Corporation to bring its stores in the Philippines.[45] The first Panda Express restaurant in the Philippines opened in December 2019 at the SM Megamall in Mandaluyong as joint venture with Jollibee.[46]

The first Panda Express in Russia opened in Moscow in September 2018.[47]

Panda Express previously had eight locations in Japan that were operated under a franchise agreement that later lapsed.[16] In November 2016, the company returned to the country by opening a new location in Kawasaki.[48] This new location is operated as part of a joint partnership with Ippudo.[49] As of June 2019, there are four locations in the nation.[50]

Philanthropy

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In 2000, Panda Express launched Panda Cares to give back to the community. They provide funding, food and volunteer services to children in need and disaster relief efforts.[51] The company installed donation boxes in all the Panda Express restaurants in 2010. The charity has raised $107 million, with $89 million coming from in-store donation boxes, and $41 million has been donated to "The Leader In Me", a program to teach leadership and life skills that has been rolled out to 865 elementary schools in 39 states. The organization has also donated $37 million to Children's Miracle Network Hospitals, to support medical costs for poor children, and also supports disaster relief efforts.[52]

E.E.O.C. suit against Panda Express for National Origin

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In 2011, a suit was filed by the [Equal Employment Opportunity Commission (E.E.O.C.) ] against Panda Express because the fast-food restaurant chain was reportedly treating the Hispanic employees differently than its Asian employees. The E.E.O.C. is the federal agency that is in charge of the implementation of federal laws against discrimination in workplaces. The E.E.O.C stated that the general manager at the Panda Express located at El Paseo de Saratoga did not distribute the assignments fairly. While both the Hispanic employees and Asian employees held the same position, the Hispanic workers were required to perform the cleaning services while the Asian workers were not required to do anything and just watched. One of the employees stated that this had been going on for months and that the general manager was "disciplining him for things he would not hold against the other employees that were not hispanic."[53]

After an investigation conducted by the E.E.O.C., it was determined that this was discrimination based on the national origin and proceeded with filing a suit against Panda Express; seeking monetary compensation for the damages. The fast-food chain had to also provide training for the employees on the anti-discrimination laws and include other measures to prevent this from happening again.[53]

E.E.O.C suit against Panda Express for Sexual Harassment

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In 2012, the E.E.O.C. filed a case against Panda Express for sexual harassment. In this case, the E.E.O.C. alleged that three women who worked at the restaurant located in Kauai, Hawaii were sexually harassed by their supervisor. These incidents occurred for three years, between the years of 2007 to 2009. During these years, they were between the ages of 17 and 19. However, the women reported these incidents to the manager, but Panda Express failed to correct the situation so they had to resort to other measures and contact the E.E.O.C. [54]

The judgment entered between the E.E.O.C. and Panda Express established that the company had to provide not only monetary relief but also, that the company had to revise its anti-harassment policies and determine if they had to make any changes. Additionally, the employees had to receive proper training against sexual harassment for at least two hours. The training had to include a detailed explanation of the policies against gender discrimination, harassment, and retaliation. The company had to train their managers as well in order for them to identify, investigate, and report any accusations of harassment and gender discrimination. [55]Furthermore, after this case, Panda Express has been working towards improving the working conditions of the company and seeking towards eradicating this type of harassment.

Panda Express Discrimination Policy

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After these two cases, Panda Express reviewed their policies in order to make sure that they were including clauses that were specific to targeting discrimination and that gave equal opportunities to each employee. Within their website, they include that they are committed to promoting diversity in the workplace and that anyone that has been subject to any type of harassment and discrimination will be able to report it and an investigation will begin in order to examine the accusations. The purpose of this policy was to establish equal opportunities for employees in the workplace and to promote mutual respect between the managers and employees. [56]

See also

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References

[edit]
  1. ^ "About Us". Panda Restaurant Group. Archived from the original on July 25, 2012.
  2. ^ "Panda Express". Panda Express Mexico.
  3. ^ "The Tao Of Panda - Panda Express Chinese Restaurant". Panda Express. Archived from the original on August 2, 2012.
  4. ^ "The Tao Of Panda - Panda Express Chinese Restaurant". pandaexpress.com. Archived from the original on August 2, 2012.
  5. ^ https://www.foodandwine.com/news/panda-express-chinese-new-year-red-envelope
  6. ^ Oches, Sam (July 29, 2013). "The QSR 50 Asian Segment". QSR magazine. Retrieved May 21, 2016.
  7. ^ https://www.nytimes.com/2018/03/22/business/panda-express-owners.html
  8. ^ Bartiromo, Maria (November 2007). "Positive Thinkers". Reader's Digest. Archived from the original on December 5, 2007.
  9. ^ "FAQ". Panda Express. Panda Express does not add MSG to any of our entrees or sides and we do not purchase products from suppliers who add MSG. However, glutamate is found naturally in some ingredients.
  10. ^ "Contact Us". Panda Express. Archived from the original on February 12, 2010. Retrieved February 26, 2010.
  11. ^ "Panda Restaurant Group History". Panda Restaurant Group. Archived from the original on March 10, 2007.
  12. ^ a b c d e f g h Eng, Dinah (February 5, 2013). "How Panda Express brings Chinese food to the mall". Fortune. Time Inc. Retrieved June 28, 2015.
  13. ^ a b c d Greenfeld, Karl Taro (November 18, 2010). "General Tso, Meet Steven Covey". Bloomberg BusinessWeek. Bloomberg, L.P. Retrieved June 28, 2015.
  14. ^ "Cherngs honored for contributions in L.A. area" (PDF). Baker Pride alumni magazine. Baldwin City, Kansas: Baker University. Spring 2008.
  15. ^ Leibowitz, Ed (April 20, 2015). "The Tao of Panda Express". Los Angeles Magazine. Retrieved December 10, 2015.
  16. ^ a b Flanigan, James (October 8, 2001). "Cooking Up a Powerhouse of Chinese Fast Food". Los Angeles Times. p. C1.
  17. ^ Hirsch, Jerry (August 25, 2008). "Panda Express owner keeps early years fresh: Fear of no customers keeps Andrew Cherng focused at family-owned fast-food chain". Chicago Tribune.
  18. ^ Orange Chicken, Panda Express' Gift To American Chinese Food, Turns 30
  19. ^ Bruce, Haring (August 9, 2004). "Panda gains higher visibility for chain amid shift from malls, food courts". Nation's Restaurant News. p. 6. Archived from the original on August 21, 2016 – via HighBeam Research.
  20. ^ Taylor, Kate (March 9, 2017). "DEATH OF THE FOOD COURT: Iconic mall chains like Cinnabon, Sbarro, and Panda Express are transforming to survive". Business Insider. Retrieved March 10, 2017.
  21. ^ "Panda Express Brings Fresh-Wokked Dishes to College Campuses; Restaurant Chain Expands in Non-Traditional Venues Including Six New University Locations in 2005 and More on the Way". Business Wire (Press release). December 7, 2005.
  22. ^ "LAX Coastal Chamber of Commerce - Home". LAX Coastal Chamber of Commerce. Archived from the original on February 22, 2009.
  23. ^ "Andrew and Peggy Cherng of Panda Restaurant Group Receive City of Angels Award Honoring Contributions to the Los Angeles Area". Business Wire (Press release). February 8, 2008. Archived from the original on July 10, 2012.
  24. ^ Shimabukuro, Betty (January 17, 2007). "Orange Chicken on the house". Honolulu Star-Bulletin. Retrieved January 17, 2007.
  25. ^ "Panda Express Selects Trusonic(R) to Provide In-Store Background Music". PR Newswire (Press release). November 23, 2009.
  26. ^ Berman, John; Rosenberg, Sarah (April 18, 2011). "Panda Express: Self-Help Courses and Zumba Are Recipe for Success? CEO Says Motivational Forums, Not Orange Chicken, Make His Business Successful". Nightline. ABC News. {{cite episode}}: Unknown parameter |last-author-amp= ignored (|name-list-style= suggested) (help)
  27. ^ "Panda Express Agrees to Early Settlement with Equal Employment Opportunity Commission (EEOC) to Resolve Sexual Harassment Suit". U.S. Equal Employment Opportunity Commission (Press release). June 3, 2013. Retrieved June 20, 2013 – via The National Law Review.
  28. ^ "Panda Express Expansion Continues with Guam Opening". Asian Journal. November 28, 2013. Archived from the original on August 7, 2016. Retrieved August 5, 2016.
  29. ^ Caldwell, Suzanna (December 17, 2015). "Alaska gets its first Panda Express, with 9 more locations in the works". Alaska Dispatch News.
  30. ^ "Panda Restaurant Group information page". Panda Restaurant Group. Archived from the original on March 10, 2007.
  31. ^ Hua, Vanessa (June 8, 2015). "How Panda Express Grew From Family Business to Global Empire". NBC News. Retrieved December 10, 2015.
  32. ^ "How Panda Express Grew From Family Business to Global Empire". NBC News. Retrieved November 16, 2017.
  33. ^ Express, Panda (December 4, 2017). "Panda Express Celebrates Milestone Opening Of 2,000th Restaurant Worldwide: America's favorite Chinese kitchen offers commemorative gift to first 2,000 guests at opening of location in Manhattan". PR Newswire (Press release).
  34. ^ Smith, Kevin (September 8, 2011). "Panda Express expands with new location in Mexico City". San Gabriel Valley Tribune.
  35. ^ "Panda Express". Panda Express. Retrieved March 11, 2019.
  36. ^ William-Ross, Lindsay (October 28, 2016). "Panda Express opens first Calgary location". Daily Hive.
  37. ^ "Panda Express opens in Seoul". Korea Herald. September 5, 2014.
  38. ^ Sambidge, Andy (May 26, 2014). "Gourmet Gulf set to launch Panda Express in UAE". Arabian Business.
  39. ^ Mattar, Hattem (November 11, 2014). "Food Review: Panda Express from the U.S. Now in Dubai". Scoop Empire.
  40. ^ "El sabor de Panda Express llega a Guatemala para quedarse" [The flavor of Panda Express arrives in Guatemala to stay]. Publinews (in Spanish). July 12, 2016. Panda Express es una franquicia americana de comida china reconocida a nivel internacional y por primera vez llega a Guatemala.
  41. ^ "Great news! Panda Express and Fresh II are now open to serve you at gates 4/5!". Queen Beatrix International Airport. September 29, 2017 – via Facebook.
  42. ^ Jabeen, Afifa (January 26, 2018). "Panda Express opens 2nd Saudi restaurant in Riyadh". Arab News.
  43. ^ "Panda Express opens its 2nd restaurant in Riyadh". Saudi Gazette. January 21, 2018.
  44. ^ Alemán, Uveli (July 6, 2018). "Franquicia Panda Express abre dos restaurantes en El Salvador" [Franchise Panda Express opens two restaurants in El Salvador]. El Mundo (in Spanish).
  45. ^ Lopez, Elyssa Christine (September 27, 2018). "Jollibee Foods to Bring America's Panda Express to PH". Entrepreneur Philippines. Retrieved December 24, 2018.
  46. ^ "Panda Express Philippines opens on Dec. 12". ABS-CBN. December 2, 2019.
  47. ^ "Открытия недели: Panda Express, китайский ресторан в «Азимуте» и Burger & Pizzetta" [Opening this week: Panda Express, a Chinese restaurant in Azimuth and Burger & Pizzetta]. The Village (Moscow) (in Russian). September 7, 2018.
  48. ^ Kotaki, Shiori (November 28, 2016). "We checked out Panda Express Kawasaki (so you don't have to)". Time Out Tokyo.
  49. ^ Hatic, Dana (September 30, 2016). "Panda Express Is Taking Its Orange Chicken to Japan". Eater.
  50. ^ "Panda Express Locations".
  51. ^ "Our Family Story - Panda Express Chinese Restaurant". Panda Express. Retrieved December 10, 2015.
  52. ^ "From Fast Food To Philanthropy: Panda Express Cofounder On Donations To Caltech, Underserved Kids". forbes.com. May 1, 2018. Retrieved May 2, 2018.
  53. ^ a b E.E.O.C. "Panda Express Sued By EEOC For National Origin Bias". U.S. Equal Employment Opportunity Commission. Retrieved March 25, 2020.
  54. ^ E.E.O.C. "Panda Express Agrees to Early Settlement with EEOC to Resolve Sexual Harassment Suit". U.S. Equal Employment Opportunity Commission. Retrieved March 24, 2020.
  55. ^ Cornell Univerisity ILR School. "EEOC v. Panda Express, INC. and Panda Restaurant Group, INC.; oup, INC.; and Does 1-15, Inclusive". Cornell Univerisity ILR School. Retrieved March 24, 2020.
  56. ^ Panda Express. "Equal Opportunity Employer". Panda Restaurant Group, Inc. Retrieved March 25, 2020.{{cite web}}: CS1 maint: url-status (link)

Further reading

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[edit]
Wikimedia Commons has media related to Panda Express.

Category:Chinese restaurants Category:Fast-food chains of the United States Category:Restaurant chains in the United States Category:Restaurants in California Category:Companies based in Los Angeles County, California Category:Restaurants established in 1983 Category:1983 establishments in California Category:Restaurants in Greater Los Angeles Category:Rosemead, California Category:Fast casual restaurants

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