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{{Infobox Airline
{{Infobox Airline
| airline = US Airways
| airline = US Airways
Line 7: Line 6:
| ICAO = AWE
| ICAO = AWE
| callsign = CACTUS
| callsign = CACTUS
| founded = 1937 (as [[All American Aviation]])<br> 1952 (as [[Allegheny Airlines]])<br>1979 (as USAir)
| founded = 1937 (as [[All American Aviation]])<br>1952 (as [[Allegheny Airlines]])<br>1979 (as USAir)
| commenced = 1996
| commenced = 1996 (as America West Airlines)
| headquarters = [[Tempe, Arizona|Tempe, Arizona, USA]]
| headquarters = [[Tempe, Arizona|Tempe, Arizona, USA]]
| key_people =
| key_people =
<div>
<div>
* [[Doug Parker]] ([[CEO]])
* [[Doug Parker]] ([[CEO]])
* Scott Kirby ([[President]])
* [[Scott Kirby]] ([[President]])
</div>
</div>
| hubs =
| hubs =

Revision as of 05:08, 4 March 2013

US Airways
IATA ICAO Call sign
US AWE CACTUS
Founded1937 (as All American Aviation)
1952 (as Allegheny Airlines)
1979 (as USAir)
Commenced operations1996 (as America West Airlines)
Hubs
Focus citiesRonald Reagan Washington National Airport
Frequent-flyer programDividend Miles
AllianceStar Alliance (future Oneworld)[1]
Subsidiaries
Fleet size348 (Mainline), 285 (Express)[2]
Destinations198
Parent companyUS Airways Group
HeadquartersTempe, Arizona, USA
Key people
Websiteusairways.com

US Airways is a major U.S. airline owned by the US Airways Group, headquartered in Tempe, Arizona. It operates an extensive international and domestic network, with 198 destinations throughout North America, South America, Europe, and the Middle East. The airline is a member of the Star Alliance Network and utilizes a fleet of 346 mainline jet aircraft and 285 regional jet and turbo-prop aircraft. The carrier operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York and Washington, D.C. Regional airline service is branded as US Airways Express, operated by contract and subsidiary airline companies. As of January 2013, US Airways employed 32,213 people worldwide and operated 3,028 daily flights (1,210 US Airways Mainline, 1,818 US Airways Express).[2]

In February 2013, American Airlines and US Airways announced plans to merge, creating the largest airline in the world. In the deal, which is expected to close in the third quarter of 2013, stakeholders of AMR, American Airlines' parent, will own 72% of the company. US Airways shareholders will own the remaining 28%. The combined airline will carry the American Airlines name and branding. The holding company will be renamed American Airlines Group Inc.[3] The US Airways' management team, including CEO Doug Parker, will retain most operational management positions. The headquarters for the new airline will also be consolidated at American's current headquarters in Fort Worth, Texas.[4][5]

History

Heritage

Allegheny Airlines BAC One-Eleven

US Airways traces its history to All American Aviation Inc, a company founded by du Pont family brothers Richard C. du Pont, Alexis Felix du Pont, Jr. and CEO Steven Gardner. Headquartered in Pittsburgh, the airline served the Ohio River valley in 1939. In 1949 the company was renamed All American Airways as it switched from airmail to passenger service; it became Allegheny Airlines in 1953.[6]

Allegheny's first jet was the Douglas DC-9 in 1966; it absorbed Lake Central Airlines in 1968 and Mohawk Airlines in 1972 to become one of the largest carriers in the northeastern United States and sixth largest airline in the world as measured by passenger boardings.[7]

But with expansion came growing pains: by the 1970s Allegheny Airlines had the nickname "Agony Air" due to customer dissatisfaction with the carrier's service.[8] Even after a later rebranding to "USAir", when service sometimes skidded downward, complainers sometimes dubbed the airline "Useless Air", or even worse, "USScare."

Allegheny's agreement with Henson Airlines, the forerunner to today's US Airways Express carrier Piedmont Airlines, to provide service under the Allegheny Commuter banner, is regarded as the industry's first code-share agreement,[9] a type of service now offered throughout the industry.

1970s: Deregulation and rebranding

Douglas DC-9 in USAir livery

Allegheny changed its name to USAir in 1979[10] following the passage of the Airline Deregulation Act the previous year, which enabled the airline to expand its route network into the southeastern United States.

USAir was a launch customer for the Boeing 737-300, as the airline needed an aircraft with greater capacity to serve its rapidly growing Florida markets. USAir was the world's largest operator of DC-9 aircraft at the time and approached McDonnell Douglas to negotiate a new airplane design. However, in the late 1970s, the McDonnell Douglas' proposed successor to the DC-9-50 did not suit USAir's requirements. After the negotiations with McDonnell Douglas broke down, Boeing came forward with a proposed variant of the 737. USAir selected the new 737 aircraft, and the company worked closely with Boeing during its development, taking delivery of the first plane on November 28, 1984.

1980s: Mergers and expansion

Revenue Passenger-Kilometers, in millions
Year Traffic
1980 8977
1985 15659
1990 55903
1995 61271
2000 75728
2005 64600
Source: Air Transport World

USAir expanded in the late 80s purchasing San Diego-based Pacific Southwest Airlines (PSA) in 1986 and Winston-Salem, North Carolina-based Piedmont Airlines in 1987.[11] The PSA and Piedmont acquisitions were completed in 1988, and 1989, respectively.[12]

The PSA acquisition gave USAir its first routes on the West Coast, while the Piedmont acquisition gave USAir a strong east-coast presence and hubs in Baltimore and Charlotte, which remained key hubs for USAir in later years. The Piedmont acquisition in 1989 was the largest airline merger until then, and USAir became one of the world's largest airlines, operating more than 5,000 flights daily.[13] Following the acquisitions, USAir closed down PSA's hubs in California and Piedmont's hubs in Dayton and Syracuse.

Brown metal and glass building, curved at the center and angled at the sides/
Crystal Park Four, former headquarters in Crystal City, Arlington County.

By 1990 the airline had consolidated its headquarters, moving from Washington National Airport to a new building at Crystal City in Arlington County, Virginia, near the airport. Maintenance and operations headquarters stayed at Pittsburgh International Airport.[14]

1990s: Rebranding, fleet modernization, and failed sell-off

File:Usairways 737-300 freeware.jpg
Boeing 737-300 in the 1997 US Airways livery

In the early 1990s, USAir expanded its service to Europe with flights to London, Paris and Frankfurt from its four primary hubs. The company formed partnerships, marketing the Trump Shuttle as the "USAir Shuttle" and accepted a large investment from British Airways that started one of the first transatlantic alliances, which resulted in several 767 aircraft were painted in the British Airways livery, but operated by USAir.[15][16]

In 1996, the alliance between USAir and British Airways ended in a court battle, once British Airways announced its intentions to partner with American Airlines.[17]

On November 12, 1996, the airline announced that it would change its name to US Airways and introduce a new corporate identity in early 1997. The new logo, a stylized version of the Flag of the United States, would be adopted. The new branding was to be applied to terminals and ticket jackets. The airline planned to paint aircraft in deep blue and medium gray with red and white accent lines.[18] It also invested in a new terminal at its hub in Pittsburgh.[13]

Boeing 737-200 in MetroJet livery

That same year, the airline also introduced a single-class subsidiary service known as MetroJet, which competed with low-cost carriers expanding into the East, in particular Southwest Airlines. MetroJet operated Boeing 737-200 aircraft, the oldest aircraft in the fleet, and this allowed the aircraft to achieve the maximum utilization possible before being retired.[19]

On November 6, 1996, immediately prior to the re-branding to US Airways, the airline placed an order for up to 400 Airbus A320-series narrow body aircraft, with 120 firm orders at the time of the order signing. At the time, the order was regarded as the largest bulk aircraft request in history. In 1998, the airline followed with an order for up to 30 Airbus A330-series wide-body aircraft, with an initial firm order for seven of the Airbus A330-300 airliners. These orders enabled US Airways to replace its older aircraft with newer, more efficient aircraft, and it helped with the re-branding and repositioning efforts of US Airways.[20]

In 1997, US Airways bought the remains of Trump Shuttle. US Airways also steadily expanded its flights to Europe through the end of the decade. Although the airline returned to profitability in the mid-1990s, its route network's concentration in the U.S. Northeast and high operating costs prompted calls for the company to merge with another airline.[21]

2000s

2000–2004: September 11 and financial woes

Beginning in 2000, US Airways started retiring aircraft in an attempt to simplify its fleet and reduce costs, replacing many of its older planes with the new Airbus A320-family aircraft.

On May 24, 2000 US Airways announced plans to be acquired for $4.3 billion by UAL Corp., the parent company of United Airlines, the world's largest commercial carrier at the time. The complex deal drew immediate objections from labor unions, consumer advocates and antitrust regulators.[22] Negotiations stalled; with both airlines losing money, and the deal all but certain to be blocked by the federal government, UAL withdrew its purchase offer on July 27, 2001, paying US Airways a $50 million penalty for withdrawing from the deal.[23]

As the largest carrier at Washington National Airport, US Airways was disproportionately affected by that airport's extended closure following the September 11 terrorist attacks. The resulting financial disaster precipitated the closure of the airline's MetroJet network, which led to the de-hubbing of the subsidiary's primary operating base at Baltimore-Washington International Airport and the furloughing of thousands of employees. The airline entered Chapter 11 bankruptcy on August 11, 2002, but received a government-guaranteed loan through the Air Transportation Stabilization Board and was able to exit bankruptcy in 2003[24] after a relatively short period. The airline made major cost reductions during its bankruptcy, but it still encountered higher-than-average per-seat-mile costs. On October 19, 2005, the airline repaid the government-guaranteed loan by refinancing the debt with other lenders.[citation needed]

In 2003 US Airways began exploring the availability of financing and merger partners, and after no financing was available, US Airways filed for Chapter 11 bankruptcy again in 2004 for the second time in two years.[25] The airline merged in 2005 with America West Airlines; The merger was treated as a reverse takeover of US Airways by America West Airlines under FASB rules and regulations. Under harsh financial conditions, America West initiated a merger with the larger carrier that took them out of bankruptcy and created what is today the 5th largest US based airline in terms of revenue.[26] After the merger,[27] the new airline retained the US Airways name. The name choice was based on studies indicating that the US Airways name had better brand recognition worldwide than the America West name.

In early 2003, US Airways management liquidated the pensions of its 6,000 pilots by releasing their pensions into the federal pension program Pension Benefit Guaranty Corporation. The company was one of the first major airlines to eliminate pilots' pensions in order to cut costs.[citation needed]

Following a trial run of selling in-flight food in 2003, US Airways discontinued free meal service on domestic flights later that year.[citation needed]

2003–2004: Pittsburgh hub conflict

US Airways operations in Pittsburgh following hub elimination.

In late 2003-early 2004, US Airways lobbied for lower operating fees at Pittsburgh International Airport, citing its economies of scale as the primary carrier and largest tenant at the airport. US Airways attempted to leverage its adverse cash position and "red ink" in the years following 9/11 to negotiate better financial terms with the airport. The Allegheny County Airport Authority rejected US Airways' demands for reduced landing fees and lower lease payments, in part due to antitrust and FAA regulations that required the airport operator to extend the same financial terms to all carriers if it accepted US Airways' demands. US Airways threatened to move traffic to rival hubs in Philadelphia and Charlotte, and the airline made good on its threat in November 2004, reducing its flights at Pittsburgh International Airport from primary-hub to secondary-hub status. The airline, led by former ExpressJet Airlines CEO David N. Siegel, continued to demote Pittsburgh International Airport in subsequent years until it became only a focus city airport for the company.[28] As of 2010, Pittsburgh is no longer listed as a US Airways focus city.[29] US Airways now operates an average of only 39 departures a day exclusively to domestic destinations, compared to 2001 when it was a hub with 500+ flights a day with service across the United States and to Europe.[30]

Western Pennsylvania leaders, and most notably the designer of the 1992 modernization of Pittsburgh International, Tasso Katselas have pointed out that the reason for the fees and payments being higher than average is expressly because U.S. Airways requested the most modern and advanced airport in the world in return for basing its hub there. Katselas has also been vocal that the issue of negotiable fees and payments are irrelevant to the three biggest costs of any airline, namely fuel, time and labor, all of which his redesign of PIT in 1987-1992 created the most efficient, least costly and least financially wasteful airfield in the world. Although conceding that those updates cost more, they are more than offset on Pittsburgh's vast built in nonnegotiable fuel, time and to a lesser degree labor savings.[31]

2004–2005

In August 2004, US Airways attempted to build a Latin American gateway at Ft. Lauderdale/Hollywood, announcing service to 10 cities in Latin America and the Caribbean.[32] The attempt was largely unsuccessful and short-lived, in part due to Fort Lauderdale's proximity to American Airlines’ hub at Miami International Airport and its extensive Latin American network. US Airways also began a process of de-emphasizing its hub-and-spoke system to capitalize on direct flights between major eastern airports such as Washington National Airport and New York-LaGuardia.

The airline became the 15th member of the Star Alliance on May 4, 2004.[33]

Fuel costs and deadlocked negotiations with organized labor, chiefly the Air Line Pilots Association, traditionally the first group to come to a concessionary agreement, forced US Airways into a second round of Chapter 11 bankruptcy protection proceedings on September 12, 2004. Widespread employee discontent and a high volume of employee sick calls were blamed by the airline for a staff shortage around the 2004 Christmas holiday, a public relations disaster which led to speculation that the airline could be liquidated; the USDOT found that the problems were caused primarily by poor airline management.[34]

US Airways/America West merger

US Airways Boeing 737-300 at Phoenix Sky Harbor Concourse A-Terminal 4. (2008)
See also: America West Holdings § Merger with US Airways Group

Even before the second bankruptcy filing of 2004, one of the alternatives US Airways Group explored was a possible merger with America West, as the two airlines had complementary networks and similar labor costs. The parties held preliminary discussions and conducted due diligence from February through July 2004. Ultimately, these talks ended due to issues related to labor, pension, and benefit costs.[citation needed]

By December 2004, US Airways had cut labor costs significantly. Its investment adviser, the Seabury Group, suggested putting the airline up for sale. The following month, US Airways Group and America West Holdings resumed their discussions. On May 19, 2005, both airlines officially announced the merger deal, structured as a reverse takeover. Financing for the deal was supplied by outside investors including Airbus, an aircraft manufacturing subsidiary of EADS, the European aerospace consortium. Air Wisconsin Airlines Corporation, operator of numerous US Airways Express flights, and ACE Aviation Holdings, the parent company of Air Canada, also bought shares in the combined airline. The merged airline retained the US Airways name to emphasize its national scope, as well as to capitalize on US Airways' worldwide recognition, Dividend Miles frequent flyer program, and Star Alliance membership.[35] On September 13, 2005, America West shareholders voted to approve the merger agreement, and three days later the U.S. Bankruptcy Court for the Eastern District of Virginia approved US Airways' emergence from bankruptcy, allowing the merger to close on September 27.[citation needed]

Since the merger, US Airways has been headquartered at the former America West corporate offices in Tempe, Arizona, and America West executives and board members are largely in control of the merged company. The company's aircraft merged FAA operating certificate includes America West's airline call sign "CACTUS."

Post-2005 merger

During 2006, the airline began consolidating its operations under the US Airways brand. Operations were not fully integrated until October 2008, when government approval was obtained to allow the airlines to operate under a single operating certificate.[citation needed]

On February 9, 2006, US Airways announced that it would become the first American "legacy" carrier to add the Embraer 190 to its mainline fleet.[citation needed]

In May 2006, the US Airways and America West web sites were merged. The new US Airways web site unites the two brands using graphics and styles reflective of the airline's new livery and services.[citation needed]

In July 2006, US Airways and America West ordered 20 new Airbus A350 aircraft.[36]

The end of 2006 saw US Airways making a bid for competitor Delta Air Lines, which opposed this bid, treating it as a hostile takeover by US Airways. The final bid was valued at $10 billion but was withdrawn on January 31, 2007, since US Airways failed to secure backing from Delta's creditors. The airline has stated that it will no longer pursue a possible takeover of Delta.[37]

Aircraft were equipped with Verizon Airfone in every row of seats. Since Verizon ended this service, the airline has deactivated the service and as of 2007, has removed the phones or has covered them in all aircraft.

Overnight on March 4, 2007, the US Airways and America West computer reservation systems merged. US Airways, which previously used the Sabre airline computer system, switched to the new QIK system, an overlay for the SHARES system, that had been used by America West. A few of the features from the Sabre system were incorporated into the new joint system, with the most prominent being the continued utilization of the Sabre ramp partition "DECS" for all computer functions related to weight and balance, aircraft loading and technical flight tracking within the company.

America West Airlines and the US Airways merged FAA certificates on September 25, 2007. Former America West employees (including pilots, fleet service personnel, flight attendants) remain on their original America West union contracts and did not fully combine work forces with their pre-merger US Airways counterparts. Until October 2008, former America West aircraft flew with their respective crews and used the call sign "CACTUS", while the pre-merger US Airways crews primarily flew with their respective aircraft and used the call sign "US AIR". In October 2008, the company began operating under a single operating certificate (that of the former US Airways.) This required operation under a single call sign, and that of America West ("CACTUS") was chosen. In addition, flights operated using former America West aircraft and crews are numbered 1-699, whereas flights operated by pre-merger US Airways aircraft and crews are numbered 700-1999. (Flights numbered 2000-2199 are shuttle services, and those 2200 and higher are operated by express subsidiaries.) [citation needed] Aircraft operated by pre-merger US Airways crews or former America West crews flew under two different United States Department of Transportation operating certificates until September 25, 2007. However, until pilot and flight attendant union groups from both sides successfully negotiate a single contract, each group of crewmembers will fly only on its pre-merger airlines' aircraft and the flights will be marked accordingly.[citation needed]

Now that the computer systems are merged, former America West-operated flights are marketed as though America West was a wholly owned carrier. This marketing is common practice for airlines that have code-share agreements with other airlines operating aircraft for feeder or regional routes, and although the practice is uncommon for major airlines, it greatly simplifies the process for passengers connecting between historically US Airways-operated flights and former America West-operated flights.[citation needed]

In summer 2007, US Airways began upgrading its in-flight services, from food and entertainment to the training of flight attendants. The airline was planning to test-market a new seat back entertainment system in early 2008, however the 2008 fuel crisis has ended those plans. As a further result of the skyrocketing fuel costs, the airline is now rolling back the planned summer 2007 service upgrades as well as ending its existing in-flight entertainment on all domestic routes.[38]

2007

A Consumer Reports survey of 23,000 readers in June 2007 ranked US Airways as the worst airline for customer satisfaction. The survey was conducted before the airline's March 2007 service disruptions. A follow-up survey polling a smaller sample size, conducted in April, found that US Airways remained in last place, with its score dropping an additional 10 points.[39] Also in 2007, the Today/Zagat Airline Survey rated US Airways as the worst airline overall in the United States, ranking it 10/30 for comfort, 5/30 for food, 10/30 for service, and 15/30 for its online reservations system.[40]

On August 1, 2008, US Airways ceased providing its passengers with complimentary beverages. Passengers were required to purchase bottled water or soda for $2 US, or $1 US for coffee and tea. However, the Shuttle flights between LGA, DCA, and BOS continued to offer free beverages.[41] US Airways resumed serving complimentary drinks in March 2009.

US Airways ranked last out of 20 domestic airline carriers for systemwide on-time performance in March, April and May 2007, according to DOT figures.[42][43][44] According to the Bureau of Transportation Statistics June 2008 report (using data from May 2008), US Airways ranked 7th for percentage of on-time arrivals.

US Airways is the leader in service complaints with 4.4 complaints per 100,000 customers.[45] US Airways rate of customer complaints is 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers).[45] US Airways has a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service department.[46]

As of September 2007, US Airways continued to downgrade Pittsburgh International Airport's status from 500 flights a day (with 12,000 employees) in 2001 to just 68 flights a day (with only 1,800 employees). CEO Parker stated his frustration at the economics of Pittsburgh, and referred to the possibility of service further decreasing. This represents a further deterioration of a strained relationship with Allegheny County, with which the airline shares significant historical ties.[47] US Airways Group Inc. said October 3, 2007 it would cut mainline flights at Pittsburgh International Airport to 22 a day from 31 and reduce regional flights to 46 a day from 77, beginning January 6, 2008, essentially reducing the airport to a destination spoke in its network.[48] Pittsburgh is no longer a focus city for the airline as of its most recent annual report and January 2008 flight schedule reductions.

2008

US Airways East pilots took steps to relinquish their ALPA membership and form their own in-house union.[49] "East" pilots were dissatisfied with the results of binding arbitration when the arbitrator's ruling placed all active former America West pilots, including their most junior pilot, who had been hired only three months previous to the merger, ahead of furloughed US Airways pilots with up to seventeen years of service. The former US Airways pilots petitioned the National Mediation Board to conduct a vote to determine whether to replace their union. East pilots (3,200) outnumbered west pilots (1,800) and the proposed union's president stated that the union has a sufficient number of requests to call a vote according to National Mediation Board regulations.[50] The new union would be called the US Airline Pilots Association (USAPA). On April 17, 2008, USAPA was voted in as the sole bargaining agent for the pilots of US Airways, East and West.

It took more than a year to correct problems stemming from the merger and by 2008, US Airways was one of the best performers among the legacy carriers. The carrier had the best departure and arrival performances among the other major US carriers. It finished with strong On-Time departure and On-Time arrival performances good enough to be number one among all major carriers. Northwest was the only other carrier that had better performances but became a part of Delta during that year.

On April 25, 2008, it was reported that US Airways was in talks to merge its operations with either American Airlines or United Airlines, partially as a response to the recent Delta Air Lines and Northwest Airlines merger.[51] Then, on April 28, 2008, reports stated that US Airways would announce its intent to merge with United within two weeks.[52] At the end of May 2008, the airline announced that merger talks were formally ended.[53]

On May 20, 2008, according to the annual American Customer Satisfaction Index by the University of Michigan, US Airways ranked last in customer satisfaction among the major airlines.[54] However, it was making steady ground to bridge its gap with other airlines.

2009

Coast Guard video (8:07 long) of the crash and rescue; splashdown is at 3:31:02 pm

On January 15, 2009, US Airways Flight 1549, under the command of Captain Chesley Sullenberger, flying from New York City's LaGuardia Airport to Charlotte Douglas International Airport ditched into the Hudson River shortly after takeoff. It is believed that "multiple bird hits" from a flock of Canada Geese caused both engines to lose power.[55] All 150 passengers and 5 crew members (2 pilots and 3 flight attendants) survived with only minor injuries. New York's Governor Paterson called it "the miracle on the Hudson."[56] President George W. Bush said he was "inspired by the skill and heroism of the flight crew", and he also praised the emergency responders and volunteers.[citation needed]

US Airways received its first Airbus A330-200 in June 2009.

In mid-2009 it was reported that US Airways, along with American Airlines and United Airlines was placed under credit watch. Experts say several factors, including capital and revenue, played a role in the airline's addition to the list.[57][58] On October 2, US Airways reported that it had a buyer for 10 of its 25 Embraer 190 Aircraft. The remaining 15 aircraft are scheduled to be redeployed to Boston where they will operate Boston to Philadelphia and the Boston to New York LaGuardia leg of the US Airways Shuttle service. On December 8, US Airways started the flight to Rio de Janeiro-Galeão airport operated by a Boeing 767-200. This is the first route to South America.

2010s

2010

US Airways cut many routes to close its focus cities at Las Vegas, Boston, and New York LaGuardia. The airline was given tentative government approval to trade many of its LaGuardia takeoff and landing slots to Delta Air Lines in exchange for Delta's slots at Washington National. This exchange would strengthen each airline's presence at both airports. The DOT gave approval pending the carriers selling a small percentage of their routes to other carriers. US Airways and Delta disagreed with the decision and said they planned to sue the US DOT.[59]

On April 7, 2010, the New York Times reported that US Airways was "deep in merger discussions" with United Airlines. The report stated that a deal would not be reached for several weeks, but indicated that a deal was close.[60] Several weeks later, however, on April 22, 2010, the airline ended discussions with United regarding the merger.[61] Shortly thereafter, United announced that it was merging with Continental Airlines instead.[62]

On August 19, 2010, US Airways announced "FastPath", a new complimentary service for travelers flying between Philadelphia and Boston in all classes of service. Perks include dedicated check-in lines, priority security lane (shared with First Class, Envoy, Dividend Miles Preferred and Star Alliance Gold members), departure gates located closest to security, and the first and closest baggage carousel. Travelers will follow green "FastPath" signs at the airport.[63]

US Airways (NYSE:LCC) ranked first in baggage handling for 2010 among the major network carriers according to the U.S. Department of Transportation's (DOT) December 2010 Air Travel Consumer Report. The airline's 2.6 mishandled bags per 1,000 passengers ratio for 2010 was US Airways' best baggage handling performance in company history. However, J.D. Power ranked US Airways last in all categories for which it judged airlines, never giving it more than two out of five points with the exception of “Boarding Experience”

2011

In April 2011, US Airways earned the top spot in the 2011 Airline Quality Rating (AQR) report among "Big-Five" hub-and-spoke carriers.[64] US Airways President Scott Kirby said that US Airways was the last viable airline in the U.S. to merge, and that any potential merger would be with one of three U.S. carriers: United Airlines, American Airlines or Delta Air Lines.[65] Kirby also commented that US Airways' membership in the Star Alliance would make a merger with United Airlines easier, but added that "it's not meaningful enough to really be a factor."[66]

Among the 10 largest domestic airlines, consumers scored US Airways last for overall customer satisfaction in a May 2011 Consumer Reports survey.[67][68][69]

May 2011 Business Insider reported that ACSI ranked US Airways sixth in a list of “The 19 Most Hated Companies in America.”[70]

July 2011 the pilots' union, USAPA, purchased a full page advertisement in the USA Today newspaper, questioning US Airways management's commitment to safety. US Airways pilots allege safety breaches US Airways transmitted a communication to all of its employees, on the same day as the ad, denying the accusations.

September 2011, US Airways requested and was granted an injunction against the pilots, claiming the pilots union, USAPA was using their commitment to safety as a negotiating tactic. United States District Court, Western North Carolina, injunction regarding US Airways pilots.

October 29, 2011, a US Airways flight attendant was found murdered in the crew layover hotel in Mexico City. Mexican authorities are still investigating the circumstances of the murder.[71]

2012

In January 2012, US Airways expressed interest in taking over bankrupt carrier American Airlines.[72] Tom Horton, CEO of American parent AMR Corporation, said in March that American was open to a merger.[73] A Bloomberg News report dated March 23, 2012, stated that US Airways has been in talks with AMR's creditors about a takeover bid.[74] On December 7, 2012, US Airways announced a merger proposal with American Airlines. The merger will still require approval from a bankruptcy judge but if the merger is successful, the combined airline will keep the American Airlines name and will be based in American's hometown of Fort Worth.[75]

2013

Main article: American Airlines-US Airways merger

On February 14, 2013, US Airways and American Airlines announced that the two companies would merge to form the largest airline in the world. In the deal, which is expected to close in the third quarter of 2013, shareholders of American Airlines' parent AMR will own 72% of the new company and US Airways shareholders will own the remaining 28%. The combined airline will carry the American Airlines name and branding, while US Airways' management team, including CEO Doug Parker, will retain most operational management positions. The headquarters for the new airline will also be consolidated at American's current headquarters in Fort Worth, Texas.[4][5]

Company affairs and identity

Headquarters

US Airways headquarters in Tempe, Arizona, formerly the America West Airlines headquarters

US Airways has its headquarters in Tempe, Arizona. The 225,000 square feet (20,900 m2) building was originally occupied by America West Airlines.[76] Jahna Berry of the Arizona Business Gazette said in 2005 that the building "is one of the dominant buildings in downtown Tempe."[77] The City of Tempe gave America West $11 million (about $20562678.64 when adjusted for inflation) in incentives and tax breaks so it would occupy what is now the US Airways headquarters, which cost $37 million (about $69165373.62 when adjusted for inflation) to construct.[78] Construction of the building began in January 1998, although the official groundbreaking ceremony was held on February 19 of that year.[79] As of 2006 over 700 employees work at the nine story building.[80]

Previously US Airways had its headquarters in Crystal Park Four, a Class A mixed-use development in Crystal City, Virginia, near Arlington.[81][82] Park Four is between Reagan National Airport, The Pentagon, and the District of Columbia.[82] After the merger with America West Airlines, the company decided to close its Virginia headquarters and moved the employees into the former America West building in three to six months after the merger closed.[83] Russell Grantham at the Atlanta Journal-Constitution said that the decision to move the headquarters to Tempe was not that difficult because the Crystal City facility "consisted of like two or three floors of people."[84]

Flight Operations Center

Pittsburgh International Airport won a three way competition between Phoenix and Charlotte in 2007 for the right to continue as US Airways' Global Flight Operations center. Opening in November 2008, US Airways invested more than $25 million ($35.4 million today) into a 72,000-square-foot (6,700 m2) facility. It replaced a smaller 11 year old (pre-merger) operations center closer to downtown Pittsburgh. The state-of-the-art Ops Center opened ahead of schedule and is home to approximately 600 employees. It serves as the nerve center for all of US Airways' nearly 1,400 daily mainline flights.

Community support

Do Crew

The US Airways Do Crew program is the airline's employee community-service program. Employee volunteers in the program participate in community-based projects on a monthly basis through local chapters in Boston, Charlotte, Las Vegas, New York City, Philadelphia, Phoenix, Pittsburgh, Washington DC and Winston-Salem, North Carolina.

Livery

A US Airways (formerly America West) Airbus A320, landing at Vancouver International Airport, Vancouver, BC
Main article: US Airways livery
A US Airways Airbus A330 in Manchester, England.

US Airways has operated various liveries under both the US Airways and USAir names. In general, the Express and Shuttle divisions have had liveries that closely paralleled the company-wide livery at the time.

The pre-merger US Airways featured a dark blue livery; after it merged with America West, the new US Airways, now operating in sunny areas in the Southwestern United States, switched to a mostly white livery.[85]

Slogans

USAir– "Fly the USA on USAir"

USAir (late 80s)– "USAir is Your Choice"

PSA and USAir (late 80s)– "Now our smile is even wider."

USAir (early 90s)– "USAir Begins With You"

USAir (mid 90s)– "Fly the Flag With USAir"

US Airways (early 2000s)– "Where I Fly the Flag"

US Airways (post 9/11)– "The Carrier of Choice"

US Airways (first bankruptcy) "Together We Fly"

US Airways (post first bankruptcy)– "Clear Skies Ahead"

US Airways (post America West merger)– "Fly with US"

Destinations

Main article: US Airways destinations
A US Airways Airbus A319 aircraft on final approach for Ronald Reagan Washington National Airport in Washington, D.C.

US Airways operates 3,130 flights a day to 132 destinations in 31 countries from its hubs in Phoenix, Charlotte and Philadelphia.

US Airways' routes are concentrated along the East Coast of the United States, Southwestern United States and the Caribbean, with a number of routes serving Europe and primary destinations along the U.S. West Coast. The airline's western U.S. presence has increased following the merger with America West. Codesharing with United Airlines has helped US Airways by enabling the airline to offer its customers service throughout the Midwest, Great Plains and Rocky Mountains states. Services to South America, Asia and Australia also are offered via the United Airlines codeshare. Likewise, United passengers benefit from increased access via US Airways to the U.S. East Coast, Europe and the Caribbean. US Airways Express carriers operate a large number of domestic routes, primarily into US Airways' hubs and focus cities, but with some exceptions, particularly small markets where the regional express carriers operate service under the EAS program, as well as some point-to-point commuter routes in the northeast and mid-Atlantic regions and south through the Carolinas. US Airways is the only Major US Airline that had never flown to Eastern Asia although they have codeshares with United Airlines.

On November 11, 2007, US Airways announced nonstop service between Philadelphia and London Heathrow Airport, its first service to the airport. Also in 2007, the airline applied for flights to Bogotá, Colombia, however its application was denied by the U.S. Department of Transportation after the agency awarded Delta Air Lines, JetBlue Airways, and Spirit Airlines the routes from Delta's New York-JFK hub, JetBlue from Orlando, and Spirit from Fort Lauderdale.

Since 2008, US Airways and other airlines have struggled with the price of fuel. Despite that, US Airways CEO Doug Parker said "It is our international gateway. We'd like to expand that". The airline has added three international flights during the summer of 2009, including to Tel Aviv from Philadelphia.[86] US Airways has also started year-round service between Charlotte and Rio de Janeiro.

In 2009, US Airways and Delta reached an agreement to exchange landing/takeoff slots at both LaGuardia Airport and Ronald Reagan Washington National Airport. US Airways also plans to receive additional route authority to São Paulo from Delta as a result of this transaction.

On November 21, 2012, the airline was awarded a landing slot at London Heathrow Airport in order to operate nonstop flights between Charlotte and London Heathrow Airport. US Airways plans to start the flights in March 2013 using the Airbus A330 aircraft. The new service will complement the airline's existing route from Philadelphia to London Heathrow.[87] The airline will begin service from Charlotte to Heathrow effective March 30, 2013 replacing its existing service from Charlotte to Gatwick, ending the airline's service to the airport.[88]

Codeshare agreements

US Airways has codeshare agreements with the following airlines as of July 2012:[89]

Note: This list includes Star Alliance (*) partners.

Former agreements
  • American Airlines (codeshared with US Airways in the 90s)
  • Big Sky Airlines (ceased operations March 8, 2008)
  • British Airways (codeshared with both US Airways [1993-1997] and America West Airlines[91] at different times)
  • Caribbean Sun (ceased to exist when the airline shut down on January 31, 2007)
  • Continental Airlines (codeshared with America West Airlines[92]) and ended the agreement on May 1, 2002, citing low code-shared flight sales. Continental resumed its reciprocal frequent flyer agreement on October 25, 2009, when it joined the Star Alliance. Continental merged with United Airlines in 2011.
  • Lufthansa (codeshared in the 1990s with US Airways prior to the formation of the Star Alliance with a three-year break until US Airways joined the Star Alliance.)
  • Qantas (codeshared with both US Airways in the 90s and America West Airlines before the merger; and after the merger with the combined US Airways/America West Airlines and ended the agreement February 28, 2007 due to Qantas being in the competing Oneworld airline alliance)
  • Northwest Airlines (codeshared with America West Airlines on flights from Asia; Northwest merged with Delta in 2010)

Fleet

A US Airways Airbus A320 at San Diego International Airport
Main article: US Airways fleet

US Airways has a fleet average age of 13.1 years as of January 2013.[93]

By the end of 2012, US Airways will maintain nearly an all-Airbus fleet, with the exception of some Boeing jets and small fleet of Embraer jets. The post-merger US Airways continues to operate the largest fleet of Airbus aircraft in the world.

Subsidiaries PSA and Piedmont exclusively fly Bombardier CRJ and de Havilland Dash 8 (DHC-8) line of aircraft.

Cabin

Envoy

Envoy is US Airways long-haul business class product, found on flights to Europe, the Middle East, and South America. Presently there are three types of Envoy seating in the US Airways fleet:

  • Fully flat suites in a reverse herringbone 1-2-1 configuration are found on all Airbus 330 aircraft. These are the Cirrus model designed by Sicma Aeroseat and feature a fully flat semi-private "pod".[94]
  • Angled lie flat seats on the Boeing 767-200.
  • Internationally configured Boeing 757s feature deep recline cradle seats with around 165 degrees of recline.

Previously, the first row on Airbus 330-300 aircraft were fully flat seats, formerly US Airways international first class product. With the transition from 3 to 2 class international service, these seats were, for a time, offered at a fee to Envoy customers.

Every seat has a personal on-demand video screen either attached to the arm rest or as a portable unit passed out by the crew that offers movies, games and syndicated television shows in multiple languages. There is also an EmPower or AC outlet at each seat.[95]

The airline offers complimentary food and beverage service for all Envoy Class passengers.

First Class

First Class is the premium cabin on domestic and short-haul international service, and is offered on all mainline aircraft as well as US Airways Express aircraft over 50 seats. Seat pitch ranges from 35 to 38 inches and a seat width ranging from 20 to 21 inches. Free wine, beer and spirits and a snack basket are offered on all flights, as are pillows and blankets. Meals are provided on flights of 3.5 hours or longer.

Economy Class

Economy class is available on all aircraft, with a seat pitch ranging from 30 to 33 inches and a seat width ranging from 17 to 18 inches. Domestic service features a buy-on-board program with full meals available for purchase on flights of 3.5 hours or longer, shorter flights offer snack boxes. Coffee, tea, and soft drinks are complimentary with alcohol available for purchase. Transatlantic and South American flights include standard meals and beverages (apart from alcohol) free of charge, with premium meals available for purchase, which include one alcoholic beverage.[96]

Inflight Entertainment

US Airways offers GoGo Inflight Internet on Airbus 321 aircraft; starting in Summer 2012 this is being expanded to the Embraer 190/175/170 fleets and in Fall 2012 it will be expanded further to the Airbus 319/320 fleet. US Airways has also signed up for GoGo Vision streaming video service which will be available on all GoGo equipped aircraft. Flights to Europe, South America, and Hawaii operated with Boeing Aircraft do feature movies and TV episodes on overhead screens in Coach. The Airbus A330s used for transatlantic service feature AVOD at every seat in both Economy and Envoy with a selection of movies, TV episodes, music and games.

GoGo is usually priced US$5–15 on domestic flights. It is not yet available on international flights operated by US Airways

Dividend Miles

Dividend Miles is US Airways Group's frequent-flyer program. Members earn one mile for every mile flown on US Airways on any published fare - paid flights taken in First Class or Envoy receive a 50% mileage bonus. Members can also earn miles on flights on partner airlines and for partner hotel stays, car rentals, shopping at the Dividend Miles mall and for purchases made with a US Airways credit card. Miles can be redeemed for free flights, upgrades, and more.

In addition to its US Airways Express and Star Alliance partnerships, the Dividend Miles program with other partner airlines or programs include:

Dividend Miles Preferred

Above the base level, Dividend miles offers four elite or preferred tiers for frequent fliers:

  • Silver at 25,000 preferred qualifying miles or 30 preferred qualifying segments in a calendar year
  • Gold at 50,000 miles or 60 segments
  • Platinum at 75,000 miles or 90 segments
  • Chairman's at 100,000 miles or 120 segments

Miles earned by flying US Airways, US Airways Express, Star Alliance partners, and on Virgin Atlantic count towards preferred status while miles earned on other airline partners or through non-flying activity (such as hotel stays) do not.

Silver Gold Platinum Chairman's
Preferred Mileage Bonus
(on US Airways flights only)		 25% 50% 75% 100%
Domestic Upgrade Window
(on discount fares)		 2 Days 3 Days 4 Days 7 Days
Free Checked Bags 1 3 3 3
Priority Baggage Handling No Yes Yes Yes
Guaranteed Reservations No No Yes Yes
Upgrade Domestic Award Tickets No No SD Yes
Systemwide Upgrades No No No 4
US Airways Club Discount $75 $75 $75 $125
US Airways Club Initiation Fee Waived No No No Yes
Award Ticket Fees Waived No No No Yes
Star Alliance Status Silver Gold Gold Gold

All preferred members receive:

  • Priority reservations and service center phone line
  • Instant space available upgrades on full fare North American economy (Y and B) tickets.
  • Space available upgrades on discounted economy tickets prioritized by tier.
  • Space available companion upgrades.
  • A redeemable mileage bonus based on the member's tier.
  • 500 mile minimum credit per flight.
  • The ability to book exit row and preferred seats at the time of ticketing.
  • The ability to book choice seats free of charge.
  • Complimentary same day MoveUp (i.e. take a flight up to six hours prior to the original flight if space is available)
  • Priority on standby lists
  • Priority check-in
  • Priority security screening (where available)
  • PreferredAccess boarding (US Elites and Star Alliance Gold members are called to board immediately after First/ Envoy)
  • Waived mileage upgrade co-pays (includes flights to Hawaii but not on routes sold as Envoy)
  • Discounted US Airways Club membership
  • Recognition on other Star Alliance carriers

While not a stated benefit, Chairman's Preferred members frequently receive complimentary meals and lodging during weather and irregular operation delays.

Special Dividends and Million Millers

Members who exceed their tier's qualification goal by 10,000 miles or 15 segments are entitled to Special Dividends rewards:

  • Members who reach 35,000 miles or 45 segments are given a day pass to the US Club and the ability to give a friend or family member a Silver preferred trial.
  • Members who reach 60,000 miles or 75 segments can add their spouse or domestic partner to their US Club membership at no cost.
  • Members who reach 85,000 miles or 105 segments get the right to nominate a friend to Silver Preferred status and receive space available first class travel on award tickets.
  • Members who reach 125,000 miles or 150 segments receive a free US Airways Club membership and the right to nominate a friend to Gold Preferred.
  • For every additional 25,000 miles or 30 segments that members reach, they can nominate another friend to Gold Preferred.
  • Members who log one million actual flight miles on US Airways, US Airways Express and America West since becoming a Dividend Miles member become Million Milers. Million milers are granted permanent Silver Preferred status (as long as they remain an active member in the Dividend Miles Program).

Flight Fund

America West Airlines had a frequent flyer program called FlightFund. Following the US Airways-America West merger, FlightFund was merged into the US Airways Dividend Miles program.

Airport lounges

File:USAir clublogo.png

US Airways Club

The airline's airport lounge is called the US Airways Club and has 19 lounges in 14 airports across the US. Members are welcome to use any United Club (both former Red Carpet and President's Club locations) regardless of which airline they are flying on. If traveling that day on a Star Alliance flight, members are entitled to utilize Air Canada Maple Leaf Lounges, Star Alliance consolidated lounges (London, Los Angeles, Nagoya, and Paris) as well as any alliance carrier's business class or frequent flyer lounges*.
*Singapore Airlines requires a same day boarding pass on SQ or MI to access KrisFlyer lounges other than those at Singapore Changi Airport. This applies to both Star Alliance Gold card holders as well as US Airways Club members.

The following customers also have complimentary access to US Airways Club locations:

  • United Club and Air Canada Maple Leaf Lounge members
  • Passengers with Star Alliance Gold status (US Airways Dividend Miles and United Mileage Plus members must be flying on an international itinerary for access)
  • Passengers traveling in Envoy Class
  • Passengers traveling on any Star Alliance carrier in international First or Business Class
  • Priority Pass card holders (additional charges may apply for guests)
Locations

The Envoy Lounge

Philadelphia Terminal A formerly had an Envoy Lounge reserved exclusively for Envoy Class, Star Alliance international premium passengers and Star Alliance Gold members traveling on long-haul international flights. Due to the lounge's proximity to departing long haul international flights, this lounge offered a much wider array of food that what is typically found at US Airways Clubs. In 2011, the airline converted the Envoy Lounge into a standard US Airways Club.

Incidents and accidents

The incidents and crashes listed below include only those of US Airways and US Air (and not predecessor or merger airlines such as Allegheny, Piedmont, PSA or America West; or partnering regional commuter airlines operating US Airways flights under the brand US Airways Express).

US Airways Reported Incidents
Flight Date Aircraft Location Description Injuries
Fatal Serious Minor Uninjured
499[97] February 21, 1986 McDonnell Douglas DC-9-31 Erie, Pennsylvania Overran snow covered runway 1 22
5050[98] September 20, 1989 Boeing 737-400 Flushing, New York Deflection of rudder during takeoff 2 3 18 40
1493[99] February 1, 1991 Boeing 737-300 Los Angeles, California ATC controller separation error 34 13 17 37
405[100] March 22, 1992 Fokker 28-4000 Flushing, New York Improper deicing procedures, pilot error 27 9 12 3
1016[101] July 2, 1994 McDonnell Douglas DC-9-32 Charlotte, North Carolina Windshear during missed approach 37 16 4
427[102] September 8, 1994 Boeing 737-300 Hopewell Township, Beaver County, Penn. Uncommanded rudder deflection 132
1549 January 15, 2009 Airbus A320-200 New York Bird strike in engines, and dual engine failure (NTSB) (approx. 77 people treated for hypothermia)[103] 155

See also

References

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