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In March 2020, all 400 UK restaurants closed temporarily due to [[COVID-19 pandemic in the United Kingdom|nationwide lockdown]] rules introduced by the government to limit the spread of [[Coronavirus disease 2019|COVID-19]]. In late April 2020, Nando's reopened select locations for delivery and collection services, with many more locations opening throughout May.<ref>{{cite web|url=https://www.nandos.co.uk/ordering-online|title=Reopening for Online Ordering|publisher=Nando's|date=27 May 2020|access-date=30 May 2020}}</ref><ref>{{cite web|url=https://www.theguardian.com/business/2020/apr/28/nandos-joins-burger-king-in-reopening-some-branches-for-deliveries|title=Nando's joins Burger King in reopening some branches for deliveries|work=The Guardian|first=Rebecca|last=Smithers|date=28 April 2020|access-date=30 May 2020}}</ref> In early July 2020, the restaurant chain started reopening a few of its outlets for eat-in service.<ref>{{Cite web|last=Lewis|first=Anna|date=2020-07-07|title=Nando's Has Announced When It's Reopening Restaurants For Eating In|url=https://www.delish.com/uk/food-news/a33231487/nandos-reopening/|access-date=2020-07-10|website=Delish|language=en-GB}}</ref>
In March 2020, all 400 UK restaurants closed temporarily due to [[COVID-19 pandemic in the United Kingdom|nationwide lockdown]] rules introduced by the government to limit the spread of [[Coronavirus disease 2019|COVID-19]]. In late April 2020, Nando's reopened select locations for delivery and collection services, with many more locations opening throughout May.<ref>{{cite web|url=https://www.nandos.co.uk/ordering-online|title=Reopening for Online Ordering|publisher=Nando's|date=27 May 2020|access-date=30 May 2020}}</ref><ref>{{cite web|url=https://www.theguardian.com/business/2020/apr/28/nandos-joins-burger-king-in-reopening-some-branches-for-deliveries|title=Nando's joins Burger King in reopening some branches for deliveries|work=The Guardian|first=Rebecca|last=Smithers|date=28 April 2020|access-date=30 May 2020}}</ref> In early July 2020, the restaurant chain started reopening a few of its outlets for eat-in service.<ref>{{Cite web|last=Lewis|first=Anna|date=2020-07-07|title=Nando's Has Announced When It's Reopening Restaurants For Eating In|url=https://www.delish.com/uk/food-news/a33231487/nandos-reopening/|access-date=2020-07-10|website=Delish|language=en-GB}}</ref>


In August 2021, Nando's UK was forced to temporarily close 45 of its 450 restaurants, due to Covid-related upheaval in the food industry causing a shortage of chicken. A Nando’s spokesperson said: “The UK food industry has been experiencing disruption across its supply chain in recent weeks due to staff shortages and Covid isolations, and a number of our restaurants have been impacted.” Nando's UK also told customers online that shortages were a result of staff “isolation periods” and suppliers “struggling to keep up with demand”, along with taffing issues at its suppliers’ factories as well as the shortage of HGV lorry drivers. Nando's UK also deployed its own staff to support some of its key suppliers onsite and “help get things moving again”.<ref>{{Cite web|date=2021-08-17|title=Nando’s forced to shut outlets through Covid-related shortages|url=http://www.theguardian.com/business/2021/aug/17/nandos-forced-to-shut-outlets-through-covid-related-shortages|access-date=2021-08-17|website=the Guardian|language=en}}</ref>
In August 2021, Nando's UK was forced to temporarily close 45 of its 450 restaurants, due to Covid-related upheaval in the food industry causing a shortage of chicken. A Nando’s spokesperson said: “The UK food industry has been experiencing disruption across its supply chain in recent weeks due to staff shortages and Covid isolations, and a number of our restaurants have been impacted.” Nando's UK also told customers online that shortages were a result of staff “isolation periods” and suppliers “struggling to keep up with demand”, along with staffing issues at its suppliers’ factories as well as the shortage of HGV lorry drivers. Nando's UK also deployed its own staff to support some of its key suppliers onsite and “help get things moving again”.<ref>{{Cite web|date=2021-08-17|title=Nando’s forced to shut outlets through Covid-related shortages|url=http://www.theguardian.com/business/2021/aug/17/nandos-forced-to-shut-outlets-through-covid-related-shortages|access-date=2021-08-17|website=the Guardian|language=en}}</ref>


===North America===
===North America===

Revision as of 19:54, 17 August 2021

For the 17th century London coffee house, see Nando's Coffee House.

Nando's Ltd
Company typePrivate
IndustryFast food/casual dining
GenreFlame-grilled peri-peri chicken
Founded1987; 37 years ago (1987), Johannesburg, Gauteng, South Africa
FounderFernando Duarte and Robert Brozin
Key people
Dick Enthoven, owner
ProductsChicken and related cuisine
Websitenandos.com

Nando's (/nænˈdoʊz/) is a South African multinational fast food chain that specialises in flame-grilled peri-peri style chicken.[a] Founded in Johannesburg in 1987, Nando's operates over 1,200 outlets[1] in 30 countries. Their logo depicts the Rooster of Barcelos, one of the most common symbols of Portugal.[2]

History

Flame-grilled peri peri chicken at Nando's

The restaurant was founded in 1987 in Rosettenville, Johannesburg by Mozambique-born Fernando Duarte and South African-born Robert Brozin. Upon visiting a Colonial Portuguese-African[3] takeaway named Chickenland, and trying the chicken with peri peri (a sauce that was first developed in nearby Mozambique and further refined in South Africa before being exported to other Portuguese territories and mainland Portugal) they bought the restaurant for about 80,000 rand (equivalent to about £25,000 at the time).[4] They renamed the restaurant Nando's after Fernando's first born son. By 1989, the restaurant had three outlets in Johannesburg and one in Portugal.[5][4] Capricorn Ventures International acquired the chain in 1992.[6] As of February 2019, there were 936 Nando's branches in 23 countries worldwide.[7][8]

In 2010, Advertising Age magazine named Nando's one of the world's top 30 hottest marketing brands alongside Tata Nano, MTN and Natura.[9] During the same year, the success of Nando’s in the U.K. led The Guardian to write that Nando's is a modern restaurant brand that has “changed the face of British fast food.”[10] In 2012, Nando's 1,000th store worldwide opened.[11] As of July 2014 the Nando's restaurant group was ultimately owned by South African businessman Dick Enthoven and his family, through the Luxembourg-domiciled company Yellowwoods.[12] Enthoven's son, Robby Enthoven who took over running the restaurants in 1993, was responsible for expanding the Nando's chain in the United Kingdom.[13]

In 2018, American-based recruitment website Indeed named Nando's as the UK's sixth best private sector employer[14] based on millions of employee ratings and reviews.[15]

Worldwide locations

Nando's has locations in five continents worldwide.[5]

Africa

Nando's take-away in Canal Walk Shopping Mall, Cape Town, South Africa (2006)

South Africa

See also: List of restaurants in South Africa

Fernando Duarte and his friend Robert Brozin are the founders of the first Nando's restaurant bought a joint previously called "ChickenLand" and renamed it Nando's. They opened it in 1987.[4][16][17] By 2018, there were 340 Nando's restaurants throughout its home market of South Africa.[18]

Botswana

Nando's has been operating in Botswana since 1993.[5] There are currently seventeen restaurants in Botswana: nine in Gaborone, two in Francistown, and one each in Jwaneng, Maun, Mahalapye, Palapye, Kasane and Letlhakane.

Eswatini

There are four outlets in Eswatini (Swaziland), in Mbabane, Ezulwini, Matsapha and Manzini.[19]

Mauritius

As of August 2021, there are 4 Nando's restaurant outlets within Mauritius.[20][21][22][23]

Zambia

Nando's began operating in Zambia in 2002. Nando's has twenty-two restaurants in Zambia.[5]

Zimbabwe

In Zimbabwe, there are a total of thirteen restaurants. It was founded in the year 1998.[24]

Asia

Nando's in Penang, Malaysia (2010)

Bahrain

As of August 2021, Nando's has 5 restaurants in Bahrain.[25]

India

Nando's opened restaurants in India in late 2010. As of February 2013, Nando's has restaurants in five cities, with plans to operate 100 locations with about 2,000 employees within 4–5 years.[26] Nando's plans additional expansion in India. It currently has ten restaurants nationwide.[27]

Malaysia

Nando's has been established in Malaysia since 1998.[28] As of August 2021, Nando's has 73 restaurants operating throughout the states and federal territories of Malaysia (with the exception of Perlis and Labuan).[29][30]

Pakistan

Nando's has been established in Pakistan since 2001.[31] As of August 2021, Nando's has 12 restaurants nationwide. Nando's has outlets in Karachi, Lahore, Islamabad, Faisalabad and Rawalpindi.[32]

Qatar

In Qatar, Nando's has been established since 2001, with the first restaurant located on Salwa Road.[33] As of August 2021, Nando's has 7 branches in Qatar.[34]

Saudi Arabia

As of August 2021, Nando's has 9 branches in Saudi Arabia.[35]

Singapore

In Singapore, Nando's opened its first restaurant on 9 May 2010;[36] and as of August 2021 there are 6 outlets in Singapore.[37]

United Arab Emirates

As of August 2021, Nando's has 19 branches in the United Arab Emirates.[38]

Europe

Ireland

Nando's was first established in Ireland in 2008. The company opened its flagship restaurant on St Andrew Street in the city centre of Dublin in November 2011, employing sixty staff members to manage a 3,800 square feet (350 m2) space spread over two floors.[39][40] As of August 2021, they have expanded to a total of 12 outlets in Ireland.[41]

United Kingdom

Nando's Restaurant at the White Rose Centre in Leeds, West Yorkshire

Nando's opened its first restaurants within the United Kingdom, in 1992, in the west London suburbs of Ealing and Earls Court, initially focusing on takeaway food.[4] The UK arm, owned by the Enthoven family via a private equity company, struggled until chairman Dick Enthoven put his son Robert in control. The focus then moved from takeaways to a mixed service (counter ordering and table service) model.[4] This decision was taken after Nando's partnered with Harrison, a world-renowned branding and design agency. They also advised Nando's to design each restaurant individually so no two restaurants were the same, a brand characteristic of the chain. Nando’s expanded in the UK in 1993. The company now employs around 8,000 staff in the UK and as of 2013 had over 280 branches, with some sixty serving food conforming with Muslim dietary laws (halal).[4]

In 2010, Nando's UK won the Sunday Times's best place to work award in the big company category.[42] Its sauces and marinades were also retailed in UK supermarkets.[42]

Nando's claims to have the largest collection of South African art in the UK, with over 5,000 works displayed in restaurants; original artworks are commissioned by the company.[42][43]

The United Kingdom is one of Nando's largest markets.[44]

In March 2020, all 400 UK restaurants closed temporarily due to nationwide lockdown rules introduced by the government to limit the spread of COVID-19. In late April 2020, Nando's reopened select locations for delivery and collection services, with many more locations opening throughout May.[45][46] In early July 2020, the restaurant chain started reopening a few of its outlets for eat-in service.[47]

In August 2021, Nando's UK was forced to temporarily close 45 of its 450 restaurants, due to Covid-related upheaval in the food industry causing a shortage of chicken. A Nando’s spokesperson said: “The UK food industry has been experiencing disruption across its supply chain in recent weeks due to staff shortages and Covid isolations, and a number of our restaurants have been impacted.” Nando's UK also told customers online that shortages were a result of staff “isolation periods” and suppliers “struggling to keep up with demand”, along with staffing issues at its suppliers’ factories as well as the shortage of HGV lorry drivers. Nando's UK also deployed its own staff to support some of its key suppliers onsite and “help get things moving again”.[48]

North America

Canada

Nando's in Canada

Nando's has operated since 1994 in Canada. As of August 2021, there are 32 branches in Canada, with 4 in Alberta, 17 in British Columbia, and 11 in Ontario.[49][50]

United States

Nando's opened its first restaurant location within the United States, at Washington, D.C. in 2008. As of 2021 Nando's had forty-three restaurants in the US: twelve in Illinois, six in Washington, D.C., fifteen in Maryland, and ten in Virginia.[51]

Oceania

A Nando's franchise in Palmerston North, New Zealand.

Australia

Nando's has been in continuous operation within Australia since 1990, when the first restaurant opened in Tuart Hill in Western Australia. As of 2013 there were over 270 restaurants in Australia, with further growth planned.[52][53]

New Zealand

Nando's opened their first outlet in New Zealand, at Glenfield in 2000. As of August 2021, there are 23 Nando's outlets throughout New Zealand, located in regions of Auckland, Bay of Plenty, Christchurch, Hamilton and Wellington.[54]

Controversies

Advertising

Australian refugee advertisement

In Australia, Nando's ran an advertising campaign based around the 2002 political controversy regarding the mandatory detention of refugees. The detainees had been waging a hunger strike campaign, even resorting to sewing their lips closed. Nando's adverts proclaimed that the strikers "decided to unsew their lips after hearing the news that with every Nando's quarter chicken combo, Nando's are giving away an extra quarter chicken free." Melbourne's Sphere Advertising said that the ad was designed to spark controversy, saying that they knew that "there's a section of our audience that's going to be uncomfortable... but we want to evoke a response."[55]

Malema advertisement

During the South African national elections of 2009, Nando's made an advert lampooning African National Congress Youth League then president Julius Malema by using a puppet that resembled him. Malema's lawyers sued Nando's and the original advert was removed. However, an altered version was released, with the puppet's face pixelated and the voice altered. The puppet used in the advert was later sold at auction for 100,000 rand, which was donated to an educational charity.[56]

"Last dictators" advertisement

In 2011, Nando's launched a "Last dictators" advert in South Africa.[57] The 60-second commercial shows a sad Robert Mugabe dining alone at Christmas in a large mansion while he reminisces about "happier times" with former dictators, such as playing water tag with Muammar Gaddafi, making snow angels in the sand with Saddam Hussein, singing karaoke with Mao Zedong, pushing P. W. Botha on a swing set, and riding a Covenanter cruiser tank with Idi Amin in a similar fashion to Leonardo DiCaprio and Kate Winslet embracing each other from the film Titanic, while the music from "Those Were the Days" is played.[58] Musekiwa Kumbula, holder of the Nando's franchise in Zimbabwe, said his group "strongly feels the advertisement is insensitive and in poor taste." The advert also offended Chipangano, a Zimbabwean youth militia loyal to Mugabe, who then demanded an apology from Nando's, threatened to boycott the South Africa-based chain, and demanded the advert be withdrawn or the restaurant face retribution.[59] Nando's South Africa subsequently withdrew the advert citing threats to its staff in Zimbabwe from a youth group.[60]

Corporation tax bill

Both The Guardian newspaper (UK) and the American non-profit publication ICIJ received documents in July 2014 revealing the details of past and present offshore clients of wealth managers Kleinwort Benson, including the Nando's restaurant group. The Guardian published its belief that, through the use of businesses in Malta, Guernsey and the Netherlands, Enthoven legally reduces the group's UK corporation tax bill by "up to a third." According to the British newspaper, Enthoven's profits eventually accumulate in the Kleinwort Benson-managed "Taro III Trust" that is based in Jersey and contains at least £750 million.[13]

While no member of the Enthoven family agreed to speak with The Guardian, a company representative explained that UK tax laws are not applicable to Enthoven, as "he is not resident in the US or the UK." The spokesperson also stated that, in the UK, Nando's paid corporation tax of £12.6 million on a profit of £58.2 million for the year ending February 2013.[13]

See also

References

  1. ^ On its website, Nando's styles "peri-peri" as "PERi-PERi".
  1. ^ "Nando's - The world's most popular chicken restaurant | Restaurants". Food Digital. Retrieved 9 June 2021.
  2. ^ "Is Nando's Portuguese?". Portugalist. 5 September 2016. Retrieved 9 June 2021.
  3. ^ Fick, David S. (2002). Entrepreneurship in Africa: A Study of Successes. Greenwood Publishing Group. ISBN 978-1-56720-536-7.
  4. ^ a b c d e f Brown, Mick (11 March 2013). "Nando's nation: the chicken that conquered Britain". The Daily Telegraph. London. Retrieved 11 July 2014.
  5. ^ a b c d "Nando's Worldwide". Nando's. Archived from the original on 13 April 2013. Retrieved 20 December 2012.
  6. ^ McCreesh. "There's Nothing Cheeky About These Nando's Facts, Including Its HUGE Fan Base Overseas". Bustle. Retrieved 3 May 2019.
  7. ^ bighospitality.co.uk. "UK growth helps Nando's sales hit £1bn". bighospitality.co.uk. Retrieved 17 August 2021.
  8. ^ Olmstead, Larry (10 August 2017). "South Africa-based chicken chain does not disappoint in Chicago and D.C." USA Today. Retrieved 4 September 2018.
  9. ^ "Marketing". Nando's. Retrieved 16 September 2010.
  10. ^ Sawyer, Miranda (15 May 2010). "How Nando's conquered Britain". The Observer. ISSN 0029-7712. Retrieved 30 May 2020.
  11. ^ "The History of Nando's | Rate YOUR Nando's - The Nando's Review Website". www.rateyournandos.com. Retrieved 20 March 2020.
  12. ^ "Nando's reclusive owner has placed a R2.4 billion 'bet' on its international future as it pours money into expansion". BusinessInsider. Retrieved 17 August 2021.
  13. ^ a b c "Nando's using secretive tax haven trust to avoid inheritance tax bills". The Guardian. London. 10 July 2014. Retrieved 12 July 2014. {{cite news}}: Unknown parameter |authors= ignored (help)
  14. ^ Taylor, Chloe (22 October 2018). "Apple named best private sector employer in the UK". CNBC. Retrieved 25 October 2018.
  15. ^ "Top-Rated Workplaces: Best in the Private Sector – Indeed Blog". Indeed Blog. 22 October 2018. Retrieved 25 October 2018.
  16. ^ "Nando's Story". Nando's. Archived from the original on 16 July 2014. Retrieved 12 July 2014.
  17. ^ Sawyer, Miranda (15 May 2010). "How Nando's conquered Britain". The Guardian. Retrieved 23 February 2018.
  18. ^ "Johannesburgers and fries". Business Tech. 2018. Retrieved 6 May 2020.
  19. ^ "The Nando's Review Website". rateyournandos.com.
  20. ^ "Nando's Bagatelle". www.nandos.mu. Retrieved 17 August 2021.
  21. ^ "Nando's Phoenix". www.nandos.mu. Retrieved 17 August 2021.
  22. ^ "Nando's SoFlo". www.nandos.mu. Retrieved 17 August 2021.
  23. ^ "Nando's Grand Baie". www.nandos.mu. Retrieved 17 August 2021.
  24. ^ Anonymous (24 April 2012). "About us". nandos.co.zw.
  25. ^ "Nando's Bahrain -". www.nandos.com.bh. Retrieved 17 August 2021.
  26. ^ "Nando's India". Nandosindia.com. Retrieved 19 February 2013.
  27. ^ "Nando's plans pan India expansion". Franchise India. 2 November 2010. Retrieved 20 December 2004.
  28. ^ "Nando's -- South African brand keeps it HOT". The Edge Markets. 23 August 2009. Retrieved 17 August 2021.
  29. ^ "Our restaurants". Nando's Malaysia. Retrieved 17 August 2021.{{cite web}}: CS1 maint: url-status (link)
  30. ^ "Nando's CEO gets frank on lessons learnt". bfm.my. 25 February 2019. Retrieved 16 June 2019.
  31. ^ "Nando's Pakistan - Restaurants - LinkedIn". LinkedIn.{{cite web}}: CS1 maint: url-status (link)
  32. ^ "Nando's Pakistan -". www.nandos.pk. Retrieved 17 August 2021.
  33. ^ "Nando's flagship 'Casa' is back with a fresh new look in City Centre Mall". thepeninsulaqatar.com. Retrieved 17 August 2021.
  34. ^ "Nando's Qatar -". www.nandos.qa. Retrieved 17 August 2021.
  35. ^ "All Restaurants". Nando's. 20 January 2016. Retrieved 17 August 2021.
  36. ^ "About Us | Nando's Singapore". Nandos.com.sg. Retrieved 9 December 2015.
  37. ^ "Restaurants | Nando's Singapore". Nandos.com.sg. Retrieved 18 August 2021.{{cite web}}: CS1 maint: url-status (link)
  38. ^ "Nando's UAE -". www.nandos.ae. Retrieved 17 August 2021.
  39. ^ "Nando's to create 65 jobs in Dublin". RTÉ News. 10 August 2011. Retrieved 18 August 2014.
  40. ^ Hugh O'Connell (1 November 2011). "Chicken-tastic: Nandos announces 60 new jobs in Dublin". Business ETC. TheJournal.ie. Retrieved 18 August 2014.
  41. ^ "Nando's Ireland". www.nandos.ie. Retrieved 17 August 2021.{{cite web}}: CS1 maint: url-status (link)
  42. ^ a b c Sawyer, Miranda (16 May 2010). "How Nando's conquered Britain". The Observer. London. Retrieved 11 July 2014.
  43. ^ "African Art". Nando's. Archived from the original on 18 December 2012. Retrieved 20 December 2012.
  44. ^ "Nando's serves up £1bn global sales as UK demand continues to surge". The Irish News. 28 November 2019. Retrieved 20 March 2020.
  45. ^ "Reopening for Online Ordering". Nando's. 27 May 2020. Retrieved 30 May 2020.
  46. ^ Smithers, Rebecca (28 April 2020). "Nando's joins Burger King in reopening some branches for deliveries". The Guardian. Retrieved 30 May 2020.
  47. ^ Lewis, Anna (7 July 2020). "Nando's Has Announced When It's Reopening Restaurants For Eating In". Delish. Retrieved 10 July 2020.
  48. ^ "Nando's forced to shut outlets through Covid-related shortages". the Guardian. 17 August 2021. Retrieved 17 August 2021.
  49. ^ Erasmus, Janine (17 July 2008). "Nando's blazes into US". Media Club South Africa. Retrieved 11 July 2014.
  50. ^ "Restaurants". Nando's Canada. Retrieved 17 August 2021.
  51. ^ "Nando's – Our Restaurants". Nando's USA. Retrieved 17 April 2019.
  52. ^ "Nando's: About Us". Retrieved 8 March 2014.
  53. ^ "Nando's Restaurants near Melbourne". Nando's Australia. Retrieved 20 December 2012.
  54. ^ "Restaurants". Nando's New Zealand. Retrieved 17 August 2021.
  55. ^ Gotting, Peter (29 July 2002). "Asylum seekers' plight used to peddle chickens". The Age. Melbourne. Retrieved 20 December 2012.
  56. ^ Karyn Maughan (7 May 2009). "Julius puppet finds new home". IOL News. Retrieved 20 December 2012.[permanent dead link]
  57. ^ Rotherham, Seth (24 November 2011). "Nando's Releases 'Last Dictator' Commercial, Feat. Mugabe, Gaddafi And Hussein". 2OceansVibe. Retrieved 20 December 2012.
  58. ^ Nando's – Last Dictator Standing – 2012 on YouTube
  59. ^ Shaw, Angus (30 November 2011). "'Last dictator' spoof angers Mugabe faithful". The Independent. London. Retrieved 20 December 2012.
  60. ^ "Nando's 'Mugabe' ad causes controversy in South Africa". BBC News. 2 December 2011. Retrieved 20 December 2012.
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